- Page 1 and 2: The Effectiveness of Health Care Te
- Page 3 and 4: Appendix II Knowing the way: Effect
- Page 5 and 6: Christine Carmichael June 1997 - Fe
- Page 7 and 8: The objectives of the research were
- Page 9 and 10: Index, Dr Foster; deaths within 30
- Page 11 and 12: Chapter 1 Teamwork, Communication a
- Page 13 and 14: • Flat organisations can be monit
- Page 15 and 16: audit of the case managers' records
- Page 17 and 18: Specifically, West and Wallace (199
- Page 19 and 20: There is some evidence that team me
- Page 21 and 22: circumstances efficient teamwork re
- Page 23 and 24: selected the best option. Following
- Page 25 and 26: Team and organisational rewards It
- Page 27 and 28: Thus the health care team may focus
- Page 29 and 30: integrates interventions (Tannenbau
- Page 31 and 32: to provide shared direction and ena
- Page 33 and 34: Inputs Teams work within a domain s
- Page 35 and 36: Chapter 2 Primary Health Care Team
- Page 37 and 38: midwives); 33.5% administrative sta
- Page 39: External ratings - team effectivene
- Page 43 and 44: Whole time equivalents Using hours
- Page 45 and 46: Figure 2.9: Proportion of occupatio
- Page 47 and 48: • There was a significant relatio
- Page 49 and 50: Audio recording was done with two o
- Page 51 and 52: its perceived contribution to the o
- Page 53 and 54: In the fourth Workshop, participant
- Page 55 and 56: .Chapter 3 ________________________
- Page 57 and 58: Information was also gathered on te
- Page 59 and 60: managers and PAMs). Having a larger
- Page 61 and 62: (self-rated) The relationship betwe
- Page 63 and 64: Figure 3.10: Relationship between r
- Page 65 and 66: Figure 3.14: External Ratings of Ov
- Page 67 and 68: These effects, and those for extern
- Page 69 and 70: Measuring Effectiveness in Health C
- Page 71 and 72: views, agendas and perspectives in
- Page 73 and 74: • care packages/episodes of care
- Page 75 and 76: • existence of evidence based pre
- Page 77 and 78: • procedures to integrate roles/e
- Page 79 and 80: Objective 3 - Effective use of Reso
- Page 81 and 82: Qualitative work using ProMES was c
- Page 83 and 84: Number of patient requests, use hea
- Page 85 and 86: professional, clinics, district nur
- Page 87 and 88: produced which GPs could give to pa
- Page 89 and 90: The qualitative research has demons
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e more than the sum of its diverse
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Sample size Survey data Telephone i
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Section 1: Team working This contai
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� team characteristics - indicate
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Taking account of hours worked to c
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Figure 5.5: Multidisciplinary mix w
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understood and functionally interde
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Relationships between ‘input’ d
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.01). Where the deprivation score w
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arrangements, chi square = 6.33, p
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First site visit Two researchers vi
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We therefore considered whether the
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Chapter 6 Community Mental Health T
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Figure 6.1: Team Inputs, Processes
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ated), team turnover, and mental he
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in their jobs in the team, showed l
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processes Inventory, as shown in Fi
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As shown in Figures 6.9 and 6.10, t
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Figure 6.11: Impact of team reflexi
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Figure 6.14: Impact of mean age of
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Discussion .8 .7 .6 .5 .4 .7 no psy
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Figure 6.18: Knowledge, Skill and A
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In relation to the Workforce Action
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Figure 7.1 gives the aggregated tea
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Caseload profile But how does all t
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During the site visits, all CMHTs e
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Figure 7.4: Selected clients’ dia
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Health economic costs Figure 7.5 gi
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Figure 7.8: Contact costs, first 6
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Day care costs were significantly h
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Medication costs were not influence
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Team processes, team performance, t
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The survey results suggested that
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members perceived them as effective
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Introduction Chapter 8 Secondary He
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dimensions: innovation, performance
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) This is a real group with a task
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Members of 225 teams were invited t
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• Reflexivity - the extent to whi
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Team Tasks Secondary health care te
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Figure 8.3: Frequency of Team Types
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The Clinical Management Team This t
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order to communicate appropriately
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• The more frequently team member
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Next we conducted analyses of varia
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Finally, we checked the data to det
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to work closely with others since t
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greater understanding of each other
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Team Processes and Stress Regressio
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Results 57 teams from 4 NHS trusts
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Times (Dr Foster) Mortality Index,
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different situations in their daily
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Decision-making meetings were defin
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3 My apologies I am going to have t
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people do not interact with each ot
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equality of participation from 0 to
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Figure 11.1: Primary health care me
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Figure 11.2: Proportions of multipl
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attended by the partners and practi
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Although the meetings we recorded h
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this effectiveness sub scale is ass
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Figure 11.9: For each occupational
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Figure 11.10: Fit shown with (solid
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Chapter 12 Analysis of Communicatio
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meetings. There is some confusion b
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Figure 12.3: Cross-disciplinary com
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probably complex, since communicati
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Running meetings in CMHTs Members o
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their say, he went round the whole
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Figure 12.6: Content and decision m
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status of the group members. This i
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freedom of cross-disciplinary inter
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surgery and deaths after admission
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closely observe socio-emotional pro
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• Individual contributions should
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4. Team Leadership • Leadership i
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Information Teams need information
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In team-based organisations employe
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common problems in the introduction
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Conclusion The following quotation
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interest groups were approached: us
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Appendix I I Knowing the Way: Effec
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• Agreed aims, goals and objectiv
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demonstrated. In order to take this
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• Open systems model The primary
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A focus group methodology was used.
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Internal Competing Values Model in
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Internal Process Objectives Example
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Responsiveness to clients and commu
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Effective Management of Resources
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Jacky Hayden Dean of Postgraduate M
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agencies, if relevant). C. How do y
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Dimensions of Quality Effectiveness
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Access To what extent...... Can pat
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Objective: Promote, maintain and im
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Objective: Promote, maintain and im
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Measure 5 - Patient access to a qua
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Measure 6 - Use of out of hours ser
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Measure 7 - Patients have access to
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Objective: Enable personal and comm
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Instructions for Record Sheet The d
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Chronic = C 3 = consultation 3 = DN
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Next steps: ∗ If the DNA levels f
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Measure 13 - Efficient use of GP re
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Objective: High team member commitm
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Measure 17 - Effective team working
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Next steps: ∗ If patients’ expe
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___________________ Patient Opinion
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12. If your GP referred you to the
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24. Did your GP tell you that they
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Appendix IV Training Programme - To
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Training Plan Day 1 Tools and Techn
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The purpose of this session is to g
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(a) how they would interpret this,
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Handout 2 Practical tips and guidel
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Handout 4 Teamworking in Primary Ca
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There are a number of key elements
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Handout 5 The difficulties of measu
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Handout 7 Core Objectives for Prima
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Handout 8 Core Objectives for Prima
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Handout 9 Criteria for Objectives
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Handout 11 Measuring Use of Resourc
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Handout 13 Dimensions of Quality Ef
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Handout 15 Basic ProMES Approach
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Handout 17 Practical tips and guide
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Handout 19 Practical tips and guide
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Handout 21 Practical tips and guide
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Handout 23 Practical tips and guide
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___________________________________
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Bryk, A. & Raudenbush, S. (1992) Hi
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Galbraith, J. R. (1993). The busine
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A randomised trial of the cost effe
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Maier, N.R.F. & Solem, A.R. (1962).
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Pritchard, R. D., Jones, S. D., Rot
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Tannenbaum, S.I., Beard, R.L. & Sal
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Worchell, S., Wood, W. & Simpson, J