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Rainbowcolours of creativityEco2009 INFORMS InternationalConference on Service ScienceAugust 6-8, 2009The service sector now accounts for more than 50 % ofhuman resources in developed economies. To echo thisshift, the INFORMS Service Science conference aimed tobring together researchers and practitioners to discussissues, identify challenges and future directions.The conference was hosted by INFORMS and the IndustrialEngineering and Logistics Management Department atthe Hong Kong University of Science and Technology(HKUST). It was well attended by representatives frommore than 40 countries.A research paper, authored by Prof. NilanjanChattopadhyay and PGDM-IM participant Mr. AnindyaSundar Ghosh, titled ' DIY of Customer Service : MobilePhone Industry in India' was presented at the conference.This paper analysed the as-is state of implementation ofthe self-service mode of customer service from the SSMEpoint of view. Apart from presenting the paper, ProfNilanjan Chattopadhyay also chaired the session titled'Empirical and Industrial Study', where scholars fromChina, Taiwan, Germany presented their researchfindings.Forum screens‘Commanding Heights’August 1-12, 2009The Economic Forum Committee 2009-10 presented thedocumentary “Commanding Heights”. The series had threeparts: Episode # 1 “The Battle of Ideas” screened on 1stAugust, Episode # 2 “The Agony of Reform” screened on4th August and Episode # 3 “The New Rules of the Game”screened on 12th August.Commanding Heights is a docu-drama which confrontshead-on critical concerns and issues that have defined thewealth and fate of nations and shows how the battle overthe world economy will shape our lives in the 21st century!The movie takes us through World War 1 and the GreatDepression right up to the Present Day World after thecatastrophic events of 9/11. The movie then goes on toshow the turning points of this century from World War II toThe Cold War, from the rise and fall of communism to theshift towards free markets, from the rise of globalisation tothe Asian crisis. The main objective of screening thisdocumentary was to make all participants aware of thevarious events that shaped the global economy over thecentury. The participants lauded the feature for thelearning they could take home.IBM conducts Technology Day focused on IBM Tivoli SolutionsAugust 2, 2009The IT Infrastructure Library (ITIL), Version 3 is animportant element of service management. IBM helpsorganizations make ITIL Version 3 actionable. IBM hasextensive expertise in helping customers adopt servicemanagement best practices. This includes expertise inassessing, planning, designing, implementing andproviding managed services. IBM provides a robustportfolio of products, education and services to helpcustomers implement service management bestpractices.As a part of the IT Infrastructure and Service Managementcourse for PGP2 – IM participants, a Technology Day onPresentation by Mr. Raghunath Krishnamurthy on ‘ The SmarterPlanet’Technology Day- Tivoli- Presentation by Mr. Sagar Shah on ITIL andTivoli Perspective Maping of solutions.IBM Tivoli Solutions was organized on Sunday 2ndAugust'09 at the SPJIMR campus. The following topics werecovered:1. ITIL and Tivoli Perspective – Mapping of Solutions2. IBM Tivoli Monitoring3. IBM Tivoli Provisioning ManagerThe speakers from IBM were: Mr. RaghunathKrishnamurthy- Head, IBM Software Lab-Mumbai; Mr.Sagar Shah; Mr. Himanshu; Ms. Kanchan Sukheja; and Ms.Priyadarshini. The sessions helped the participants tounderstand the tools and technologies that are available forIT Service Management.8 SPJIMRnews
Celebrating the Spirit of FreedomAugust 15, 2009SPJIMR celebrated the nation's 63rdIndependence Day in full splendor. Thecelebrations began with the flaghoisting ceremony by SPJIMR DirectorDr. Sesha Iyer, followed by the NationalAnthem.The institute’s art club Canvas decoratedthe SPJIMR auditorium with rangolis andpaintings. The day was marked by anassortment of programmes startingwith Desh Rang, a riveting rendition ofVande Mataram. Tarangini, comprised asoulful rendition of popular patrioticsongs.The musical performances was followedby Awakening India, a series of videos, inwhich the young participants of SPJIMRtalked about their ideas of freedom,their vision for the nation's future andhow they could contribute to it.Pride in its Stride- a play on the independent India's fightagainst various challenges captured the audience'simagination with its strong narrative. The play portrayedthe contribution of individuals to India and how theirideas transformed the nation. The final performance ofIndependence Day- Dance Performancethe day was a brilliant classical dance performance titled‘Mighty India’. The wide range of emotions displayed in thedance performance highlighted India's diversity.The day ended with a special freedom breakfast. The effortsput in by the organizing team were commended by thefaculty and the participants.PGPM participants attendseminar on Basel I and IIJuly 25, 2009SPJIMR’s first and second year PGDM participantsattended a special seminar on BASEL I and II conducted byMr. Prakash Saboo. Mr. Saboo has been involved with theCredit Risk Management Group of SBI for the past 15 years.The session kick-started with a brief overview of theBanking System in India until the 1990s, and the relevanceof the Narsimhan Committee in the formulation of theBASEL I concept post 1992 LPG (Liberalisation,Privatisation and Globalisation). Further, BASEL II conceptsof Three Pillar approach comprising of Minimum capitalrequirement, Supervisory review and Market disclosurewere discussed. Finally, the road ahead for the Credit Riskwas elucidated giving the participants immense insightinto the buzzwords of finance today.Consulting Committee launchesof Consulting ForumAugust, 2009The showcasing a 30-minute video on “How to Master theArt of Problem Solving” by Nido Qubein marked the launchof “The Consulting Forum” by the Consulting Committee ofPGP. An open house interactive session on everythingabout the Consulting Forum followed. After description ofconsulting forum activities, a movie was shown toaudience. In the movie, through a series of puzzles, NidoQubein, a Business Consultant, takes his target audiencethrough seven basic steps in problem solving that isapplicable in day-today problems. The batch was made tosolve puzzles during the video which involved andsustained their interest, endorsed by their positivefeedback. A Q&A session followed the video. After itssuccessful launch, the consulting forum plans to conductmany such activities in future.SPJIMRnews9
Page 3 and 4: Personal Growth Lab: Breaking the I
Page 5 and 6: Initiating the international accred
Page 7: PGDM participants win IIM-B'sINGEN-
Page 11 and 12: Down Memory Lane: Class of 89 Reuni
Page 13 and 14: Splashcreating ripplesAbhyudayaAbhy
Page 15 and 16: Industrial Visit to PrecisionDeep D
Page 17: Equinoxmeeting of mindsFirst Round

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