CORPORATE SOCIAL RESPONSIBILITY REPORT 2009-10

14
PROMOTING CSR IN OUR SPHERE
OF INFLUENCE
Air France-KLM believes that its influence on CSR is not only felt
within the Group. It also supports major innovation projects while
PUSHING THE INNOVATION AGENDA
Finding CSR solutions is often a collective effort. The Group is
therefore integrating innovation at all levels of its CSR efforts,
rolling out the most pioneering technological programs with its
employees and partners.
Air France offers participative innovation programs to all staff.
The oldest was launched by the aviation maintenance team
in 1995 (Programme Innovation Qualité, PIQ), and has been
a model for similar schemes launched more recently by other
departments of Air France.
In their procurement policy, Air France and KLM apply CSR
criteria to maximize the environmental impact of a product
throughout its lifecycle, while taking into account relevant
social and economic aspects (see page 15). To this end,
Air France has launched a cross-cutting eco-design training
WORKING WITH ITS SUBSIDIARIES
The Group brings subsidiaries on board its CSR policy with
joint schemes, including tailored meetings and programs.
The CSR policy of Servair, the Roissy-based catering company,
is for example based on four commitments:
- Guarantee customers a healthy and safe product
- Encourage diversity and equal opportunities throughout
the company
- Reduce environmental impacts
- Follow an ethical approach that safeguards local
development
Servair has also launched related schemes for disabled staff.
In 2009, 5.2% of its workforce was made up of handicapped
employees.
GALVANIZING THE SKYTEAM ALLIANCE
As partners in the SkyTeam global network, Air France and
KLM share with other members a strong commitment to CSR.
In 2008, SkyTeam was the first alliance to sign a CSR charter,
committing all partners not only to protect the environment but
also to respect their social responsibilities while supporting the
economic development of areas in which they operate.
encouraging subsidiaries, suppliers, and partners – including
the SkyTeam alliance – to launch their own CSR programs.
scheme which involves all businesses and departments:
from Research and Development to Procurement and Inflight
Services. In 2009-10, over 50 managers were trained in this
field, ensuring this aspect is respected from the design phase
for all new products and services.
In 2009, KLM co-founded the Mainport Innovation Fund,
which invests in technological projects launched by Dutch
companies for more sustainable aviation. Supported by the
Dutch government, this fund combines two leading industry
players (KLM and Schiphol Airport), the Technology University
of Delft and a major financial institution (Rabobank).
KLM is also co-founder of the SkyNRG consortium for the
development of sustainable biofuels and promoting their
availability. Air France is a partner in a project that produces
second generation biofuel (see page 23).
Servair, catering company
Air France was invited by the alliance to chair the SkyTeam
working group in this field. In late 2009, KLM held a two-day
workshop in Amsterdam focusing on CSR within SkyTeam,
allowing partner companies to exchange good practices and
plan new joint projects.