CORPORATE SOCIAL RESPONSIBILITY REPORT 2009-10

GUARANTEEING SAFETY
AND PROMOTING A HEALTHY
WORKPLACE
Ensuring the highest staff safety levels is a priority for the
Group, which ranks safety in the workplace on a par with
flight safety.
Industrial injury frequency (IF*) coefficient
at Air France
6,0
5,0
4,0
5,85
5,55
5,07
4,50 (-23%)
4,27 (-5%)
3,0
-30% Objective
2,74
2,0
-30% New Objective
2005 2006 2007 2008 2009 2010 2011
* IF (number of industrial accidents, resulting in absenteeism, per 100
employees/year)
Organise ourselves to reduice risk
From 2006-2008, Air France set itself the ambitious goal of
cutting the rate of industrial injuries by 30% over three years.
There was ultimately a drop of 23%, notably in operational
management. Air France continues this ambition with a new
program to cut the rate of industrial injuries by 30% between
2009 and 2011. In this context, Executive VPs in France and
French Overseas Départements have signed new objective
agreements and quantitative objectives are included in the
appraisal criteria for performance-related pay of operational
manager and executives.
KLM has introduced ‘safety champions’, senior managers
with the mission to promote a safe workplace, especially
by rooting out new or undetected safety issues. To be able
to roll out measures to prevent accidents from reoccurring,
employees who caused or reported an accident are protected
from any disciplinary action, unless there is evidence of foul
play. The protocol stating this garantee was offered to unions
to be included in all three collective labor agreements.
KLM Engineering & Maintenance has introduced ‘ergo
coaches’, who trained employees to advise colleagues on
the best postures and working methods. The program is the
subject of scientific research at VU University Amsterdam to
assess its results.
Moreover, Air France-KLM is continuing its efforts on raising
awareness and offering measures on the prevention of HIV/
AIDS and malaria for staff and local communities in countries
with particular health risks, including South Africa and
Nigeria.
Raising awareness, identifying and addressing
risks
Following the 2008 signing of the charter on alcohol abuse,
Air France has worked hard to strengthen tools for preventing
psychological and social risks (i.e., stress, harassment,
addiction, violence), and to this end an agreement was signed
with social partners early in 2010 (see Focus on…).
During 2009, new staff awareness programs were rolled out on
other issues, including prevention of Musculoskeletal Troubles
(TMS), and the wearing of personal protective equipment.
FOCUS ON…
PREVENTING PSYCHOLOGICAL
AND SOCIAL RISKS
Many initiatives have been launched by Air France over
the past 15+ years to limit psycho-social risks and to
improve the work-life balance. Air France negotiated
an agreement in 2010, unanimously signed by staff
unions, which forms part of European and national
agreements on stress and harassment.
The agreement takes a preventive approach based
on an audit of psychological and social risks, and is
monitored by a dedicated committee. Above all, it aims
to mobilize all stakeholders (company doctors, social
workers, managers and HR managers), applying to
both ground staff and cabin crew. It comprises:
- the distribution of practical information to prevent
risks
- numerous training schemes for community
management
- multi-disciplinary groups with a dedicated manager
at each office.
FOCUS ON…
NEW AUTOMATED BAGGAGE
HANDLING AT SCHIPHOL
In 2012, a new baggage handling center will be
introduced at Amsterdam Airport Schiphol (AAS),
able to cope with 70 million bags a year (up from
the current level of 45 million). AAS and KLM are
working closely to construct the hall where luggage
will be loaded and unloaded, fully automatically, from
and into containers. In the new loading process, no
vehicular traffic will be involved in contrary to the
current loading process, therefore reducing the risk
of occupational accidents. Employees will operate
machinery, transferring containers to and from the
aircraft with almost no physical effort.
KLM runs frequent communication campaigns for cabin crew
in 2009 on how to cope with jetlag and on raising awareness
on medicine alcohol and drugs.
Promoting safety at subsidiaries
and sub-contractors
Subsidiaries are also committed to ambitious plans to improve
safety at work. Servair, Air France’s subsidiary which prepares
and supplies meals for passengers aboard, has rolled
out a program to train operators and managers in various
aspects, including improvement of the work environment
(‘ergonomics’) and preventive initiatives. Servair has attained
OHSAS 18001 certification, as well Air France Industries.
The Group also monitors the performance of its subcontractors,
with occupational accidents being reported
and investigated by Air France Indutries Hygiene and Safety
Committees (CHSCT). Other prevention schemes include:
checking that staff wear personal protective equipment, ecofriendly
driving, safety measures for staff working at heights,
and literacy programs for employees (where necessary).
PROMOTING A RESPONSIBLE
HUMAN RESOURCES POLICY
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