BENEDICTA APPIAH.pdf - Ashesi Institutional Repository - Ashesi ...

AbstractThe quality of the human resource of an organization is essential to itssuccess.Thus, every organization must seek to improve the quality of itsworkforce. One way of achieving this is through training. The importance oftraining can only be appreciated with a clear understanding of its directimpact on employee performance. An improvement in employeeperformance also leads to an improvement in the company’s performance. Itis in this respect that HFC Bank (Ghana) limited was analyzed to establish acorrelation between its training programs and the success of the company.Data was derived through questionnaires distributed to selected employeesas well as the finance and human resource managers. The results revealedthat HFC Bank had a comprehensive (planned and systematic) in housetraining program that every employee was aware of. The objective of theprogram is to improve both individual and organizational performance. Everyemployee no matter their educational background or level within thecompany had benefited from the in house training program. However, this isthe only form of training that exists. The firm is therefore advised to ensurethat the program is consistently evaluated to ensure its compatibility withglobal changes and changes within the banking industry. The possibility ofother forms of training like external courses should be considered to offeremployees choice also allowing those who benefit from external courses toiv