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WORKING GROUP NEWSSTANDARDS WORKING GROUPCHAIRMANSabine SchlosserCONTACT DETAILST. +61 2 9333 0312E. sabine.schlosser@dbschenker.comSTANDARDS WORKING GROUPMichael Beckers,Airways Freight Corp, USACol. Chopra,PS Bedi Group, IndiaSudhir Dhavan,RE Rogers, IndiaLena Ericson, On-SiteExhibitions AB, SwedenMariane Ewbank,Fulstandig Shows e Eventos MCLtda, BrazilNeil Goatcher,Exhibition Freighting Ltd, UKJihad Khoury,Airlink International, U.A.EOlusegun Lawal,IAL Nigeria Ltd, NigeriaThomas Luechinger, AgilityFairs & Events, SwitzerlandManuel Mazzini, IEL InterExpoLogistics Ltd, SwitzerlandSue Montilha,Nazha & Darwish Ltd, SyriaBas Oversier, A.J. VanDeudekom B.V., The NetherlandsTijen Ozer, Ida Expo, TurkeyMarcelo Paradela,Waiver Logistics, BrazilKlaus Pauluschke, BTG Messe-Spedition GmbH, GermanyLudmil Rangelov,Orbit Ltd, BulgariaChristoph Rauch, BTG Messe-Spedition GmbH, GermanyKuldeep Razdan,Schenker India Pvt Ltd, IndiaRavinder Sethi,RE Rogers India Pvt Ltd, IndiaHagit Tomnak, HermesExhibition & Projects, IsraelElaine Wong, BALtransExhibition & Removal Ltd.Paris 2010 – a great event!…..and certainly one thatcreated very heated discussionsamongst the “Standards WorkingGroup”…..The last few months have beenfilled with a lot ofcorrespondence and exchangingof ideas amongst the WorkingGroup members.It all started with questionssuch as■ “Surveys – are they worth it?”or■ “Awards – are they fair? and■ “How about quality?”Surely most of you, themembers, also have theiropinions on those topics, and likein our group, those opinionscould differ quite significantly.The results of many hours ofinteraction cover the followingtopics:■ Surveys■ Analysis of Surveys■ Awards■ Panel of TrustedIndividuals/Neutral Authority■ Underperformers■ Quality System■ FeedbackLet’s look at those in a bitmore detail…….The group has come to theconclusion that the Surveys aredefinitely worth their while andare appreciated amongst themembers. Yet, the way theSurveys are done, and thequestions asked, don’t getapproval from everyone.Therefore, we will need to lookat ideas on how to improve onthose levels. Overall though, theprinciple of having Surveys hasbeen agreed to.The Analysis of Surveys wasanother “hot topic”. The groupas a whole was not satisfied withthe limited information that iscurrently available through theAnalysis, and we all believe thereis more that the data can give us.A request has been given to theBoard and it was put forwardthat it has to be a “neutralauthority” that will conduct therelevant research.Changing from “hot” to“fiery” – we got to the issue ofthe Awards!There were clearly dividedopinions amongst our group,some wanting the Awards tostay, some wanting the Awardsto go, some wanting the Awardsto change. Fact of the matter is –the Awards as they are today arenot ideal. We are discussing theoptions of having the Awardscompletely separate to theSurveys, the possibility of ratherhaving an “Agent of the YearAward” and also handing out theAwards at the General Assemblyrather than the Gala Dinner.There is more detail to all thedifferent options and this veryexplosive topic will be part of theBOM talks in Korea this year.The “Panel of TrustedIndividuals/Neutral Authority” isa headline that came out of theneeds for a proper Analysis and apotentially changed view onAwards. The Working Group hasalready made relevantsuggestions to the Board andagain, these are under discussionduring the BOM in Korea.Then a very delicate yetimportant matter -underperformers. To clarify, whentalking about“underperformers”, this does notrefer to anyone under theaverage score in general. It doesrelate to companies that are on aseriously low score. We are sureyou all agree – IELA has to beabout quality after all, and ifmembers continuously showMANY COMPANIESHAVE QUALITYSYSTEMS IN PLACE,OTHER ONES MAYNOT BE THAT FARYET. THAT’S WHEREIELA CAN HELP, ANDAT THE SAME TIME,BEING AN IELAMEMBER WILL ALSOMEAN BEING AQUALITY AGENT.extremely low scores, we needaction. Maybe those companiesneed advice?This thought process thenleads to another very importantword – quality.Many companies have qualitysystems in place, other ones maynot be that far yet. That’s whereIELA can help, and at the sametime, being an IELA member willalso mean being a quality agent.Discussions are currently takingplace with ideas such as “qualitycertificates”, also “periodicalchecks”, and looking at a qualitysystem (a simple system – not ascomplex as ISO).Last but not least, the issue offeedback.Feedback from members isvery important, and over thenext few months you willsee/hear more from our groupwhere we will ask you forfeedback on certain topics.Of course, as always, if youhave any feedback right now, letus know. We are always open tonew ideas, suggestions,improvements and more.Stay tuned – there is more tocome!Sabine Schlosser12IELA REPORT 66