Employee Handbook - Baptist Memorial Online

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Improper access to or disclosure of confidential information willresult in disciplinary action up to and including termination, aswell as any applicable government or civil penalties.MediaRequests for information or inquiries from the media should bedirected to the Baptist public relations department or to administration.Employees should not respond to patient care or businessinquiries from the media without appropriate authorization.VIII. Expectations and AccountabilityEmployees are Baptist’s most valuable resource in promotingBaptist. To provide excellent care and present an image that isconsistent with the Organization’s Service First philosophy, it isimportant that our employees demonstrate exemplary conduct inall interactions with patients, family members, physicians, coworkers,and the communities Baptist serves.Because service excellence is the Organization’s number one priority,there are some basic policies that highlight our commitmentto customer satisfaction. It is the responsibility ofemployees to be aware of the work rules that exist throughoutthe Organization as well as within their departments. However,departmental policies are not intended to conflict with any entityor facility policies.Staff Responsibility for PatientsInternal/external applicants entering the employment process areinformed of the specific job duties and requirements of the positionfor which application is being made. Once a job offer is acceptedin patient care, the employee is expected to perform allduties of the position, regardless of the treatment required or themedical condition of the patient. Any refusal to perform a workassignment relating to the care of a patient may result in disciplinaryaction up to and including immediate termination from employment.45
Appearance StandardsEmployees are expected to promote a professional image as apart of a distinguished health care team. It is the responsibility ofeach employee to be neat, clean, and dressed in accordance withprescribed appearance standards. These standards have beendeveloped for business, clinical, and service areas. A standardlook among employees creates a consistent Baptist image in theminds of our customers.While the following outlines general expectations, specific departmentaldress standards should be communicated by management.All staff are expected to adhere to such requirements.Identification Badges: Should be easily visible so patients andcustomers can readily distinguish employees from others.Overall Clothing: Jeans, T-shirts, halter tops, tank tops, joggingapparel, and shorts are prohibited. Clothes and/or uniformsshould be clean, pressed, and in good repair. Proper undergarmentsshould be worn, as well.Footwear: Should be clean, polished, and in good repair.Hair: Should be clean, neat, and well-groomed. For patient careareas, hair must be confined so as not to interfere with care. Menwith sideburns, mustaches, or beards must be well-groomed.Fingernails: Should be well-groomed, clean, and trimmed so asnot to be distracting or interfere with routine tasks and/or patientcomfort. Employees must comply with all applicable infectioncontrol guidelines, which preclude acrylic or sculptured nailsor tips in patient care areas.Jewelry: Should be kept at a minimum and in good taste with nomore than 2 rings and 2 pair of earrings; no other visible bodypiercing is permitted.Good personal hygiene: Is required of all employees to eliminatebody odors.Fragrances: Perfumes, aftershaves, lotions, or other fragrancesand/or odors should not be detectable.Makeup: Should not be excessive or distracting.Management is accountable for ensuring employees comply withspecific departmental dress standards. If additional informationor clarification is needed, employees are encouraged to discussappearance expectations and/or standards with their managersor human resources or refer to the Appearance Standards Policyon the intranet.46
Page 1 and 2: Employee Handbook
Page 3 and 4: V. BenefitsPersonal Time Off (PTO)
Page 6: Dear Employee:Welcome to the Baptis
Page 9 and 10: A Commitment to Excellence - Servic
Page 11 and 12: II. General Provisions of Employmen
Page 13 and 14: Again, while it is not possible to
Page 15 and 16: Candidates are referred by the appr
Page 17 and 18: licensure and/or registration statu
Page 19 and 20: PRN Employees: PRN employees are em
Page 21 and 22: Because employees may be subject to
Page 23 and 24: III. Center for Education and Organ
Page 25 and 26: OvertimeBecause of the around-the-c
Page 27 and 28: Performance EvaluationManagement is
Page 29 and 30: Termination: At the time of termina
Page 31 and 32: Service AwardsIn recognition of ser
Page 33 and 34: Cancer InsuranceEmployees and their
Page 35 and 36: on the carrier’s plan provisions.
Page 37 and 38: employment, that are inconsistent w
Page 39 and 40: Tennessee Maternity Leave ActUnder
Page 41 and 42: Educational LeaveEmployees who want
Page 43 and 44: Electronic CommunicationsInternet a
Page 45: References and Employee Information
Page 49 and 50: Attendance StandardsAll Baptist emp
Page 51 and 52: No Call/No ShowEmployees who fail t
Page 53 and 54: In cases where a potential violatio
Page 55 and 56: Reporting Alleged ComplaintsBaptist
Page 57 and 58: In addition to the above policy reg
Page 60: ACKNOWLEDGEMENT OF RECEIPT OF HANDB

Employee Handbook - Baptist Memorial Online

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