CalWORKs Eligibility Handbook - Human Services Agency of San ...

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CalWORKs Eligibility Handbook 10 c. Assigned no-show workers will not get credit for intakes until the applicant shows up and the intake is initiated. d. When the applicant shows up at Reception after missing an appointment, Reception will schedule the client and notify the worker. e. If the applicant calls the reassigned intake worker directly to reschedule, the intake worker must notify Reception to get credit for the intake, and to avoid duplicate scheduling. f. If a client requests to be scheduled out (future appointment) he/she will be assigned on the no-show rotation and the reassigned worker will follow all no-show procedures. B. Stand-By Applicants 1. Stand-by applicants will be seen at 2 p.m. 2. The cut-off time for clerks to assign stand-by appointments is 11 a.m. 3. Clients with stand-by appointments may run the risk of not being seen if all other scheduled clients show up. Intake staff who have a scheduled client who does not show up may be assigned a stand-by client 45 minutes after the failed appointment time. 4. Stand-by clients will be given an appointment by they can also wait to be seen as a stand-by. C. Language 1. Language specific cases will be assigned to designated bilingual workers, if possible. 2. If bilingual workers are two cases ahead of rotation, language cases will go to a generic worker. a. The generic worker will have time to arrange for an interpreter. The worker should contact the ADA Social Worker if the language is not one of the five working languages, or call the Civil Rights Officer (557-5950).
II. Staff scheduling in CalWIN CalWORKs Handbook A. Intake staff must keep their schedules updated in CalWIN at least one month in advance. B. Supervisors and acting supervisors will report any unexpected absence for the day to Reception by 8 a.m. the same day. III. Rescheduling Appointments for Absent Staff A. Scheduled appointments for absent staff must be assigned to another worker. No-shows for absent staff will be reassigned per no-show rotation. B. Supervisors and acting supervisors will bring all cases that need to be reassigned to Reception by 8 a.m. C. Two intake workers are off rotation each day to cover for absent staff. If the scheduled applicant shows up and the scheduled worker is absent, one of the two workers that were kept off the county will take the intake. CalWORKs Eligibility Handbook Emergency Benefits Requests: 50- 3.2 Effective: 07-22-10 11
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Index A ABAWD......................
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grant .............................
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JTPA Earnings .....................
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Definition.........................
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Extender ............... 54, 355, 3
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Ineligible Alien Children ...... 12
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P PAES ............................
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Retired Senior Volunteer Program ..
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Tracking Months Exempted 351, 400 C
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