Jonathan Bundt MN-1 DMAT, MHP

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• Tone speaks louder than words and indicatesyour attitude; a calm, controlled demeanor isalways more effective than a brilliant argument.(McMains & Mullins, 2006; Lanceley 2003;Strentz, 2006; Vecchi, 2003, 2004):• Listen to the person• Acknowledge his or her point of view• Agree wherever you can without conceding your ownvalues or morals (find common ground)• Create a positive atmosphere for problem-solving• Don't argue
Page 1 and 2: Jonathan BundtMN-1 DMAT, MHP
Page 3: Personalities will clash, badtemper
Page 6 and 7: • Leader as a mediator• Role of
Page 8 and 9: • Be in control• Be right• No
Page 10 and 11: • Aggressor: persistentto bullyin
Page 12 and 13: • Being rational, goal directed,
Page 14 and 15: • Ability to understand• Be in
Page 18 and 19: • Non-verbal stylescan increase o
Page 20 and 21: • Rephrase what the person just s
Page 22 and 23: • Principled negotiation is a pro
Page 24 and 25: • Conflict avoidance• Without m
Page 26 and 27: • Stay calm and in control - your
Page 28 and 29: • Identify parties involved• Se
Page 30 and 31: • Cumulative Deployment Stress•
Page 32 and 33: • How do you address conflict in
Page 34 and 35: Hit it head on,manage it!!

Jonathan Bundt MN-1 DMAT, MHP

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