Jonathan Bundt MN-1 DMAT, MHP

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• Stay calm and in control – your calmness will help• Request respect and cooperation• Encourage discussion by using open-endedquestions• Allow them to be silent for a while if necessary, bepatient• Rephrase difficult questions• Does the person prefer to speak in
• Leaders must get involved as early aspossible and attempt to diffuse and resolvethe dispute to the satisfaction of both parties.Initially leaders need to bring both partiestogether and discuss the situation. A possibledispute resolution process could be:
Page 1 and 2: Jonathan BundtMN-1 DMAT, MHP
Page 3: Personalities will clash, badtemper
Page 6 and 7: • Leader as a mediator• Role of
Page 8 and 9: • Be in control• Be right• No
Page 10 and 11: • Aggressor: persistentto bullyin
Page 12 and 13: • Being rational, goal directed,
Page 14 and 15: • Ability to understand• Be in
Page 16: • Tone speaks louder than words a
Page 19 and 20: • Don’t react- Be a nonemotiona
Page 21 and 22: • Treat as a real person and ackn
Page 23 and 24: • It is important to note that pe
Page 25: • Call it scuttle, watercooler ta
Page 29 and 30: • Ignoring• “We always do it
Page 31 and 32: • Doesn’t exist; leadsto confli
Page 33 and 34: • Glass Balls: lead, train, maint
Page 35: 5100 Eden Ave Ste 319, Minneapolis,

Jonathan Bundt MN-1 DMAT, MHP

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