Management Consultants Multi Use List Suppliers of Project and ...

Project and Portfolio Management 

This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category 

of Project and Portfolio Management. 

Version 37.0 – 29 February 2012 

Service Type Definition 

Refers to the processes and tools used to support the ICT governance process at corporate and/or 

project levels. They could include the: 

1. Evaluation, selection and/or implementation of industry standard enterprise project and portfolio 

management software tools; and 

2. Establishment of a centralised body to provide project management support and services, often 

referred to as a PMO (Project or Programme or Portfolio Management Office depending on its 

functions and roles). 

Disclaimer 

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information 

provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for 

their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency 

guidelines. 

In selecting suppliers, agencies may invite all or some of the listed suppliers to submit tenders, provided that the largest 

number of potential suppliers is selected that is consistent with an efficient procurement process. (See Commonwealth 

Procurement Guidelines 8.24) 

If you have any questions about the multi use list (the List), please call on 02 6215 2030 or email 

ictprocurement@finance.gov.au. 

Project and Portfolio Management category, 

Version 37, February 2012

Organisation Name @Rossiters Pty Ltd 

Trading Name @Rossiters Pty Ltd 

Contact Dr Margaret Rossiter 

Address 20 Caley Crescent 

Suburb Narrabundah 

State ACT Postcode 2604 

Telephone 0432038666 Facsimile 

Website 

Email cerossiter@gmail.com 

ABN 36139382308 

Company Background 

@Rossiters Pty Ltd is a small, dynamic consulting firm specialising in project and program 

management services. We employ only the highest calibre Program and Project Managers. All our 

consultants are professional engineers with post graduate qualifications in project and program 

management and many years experience in the field. We differentiate on the specialist expertise we 

bring to benefits-led project and program delivery. @Rossiters can also provide a qualified MSP 

trainer and workplace assessor under the AQTF system. We work with the main-stream bestpractice 

standards (PMBoK, PRINCE2, P3M3, P3O and MSP), but provide tailored solutions to 

meet individual client needs. Our strength is our ability to work with people across disciplines, roles 

and hierarchies to support and deliver transformational change. Our consultants have worked with 

both government and non-government organisations on the design, development and 

implementation of project and programme management frameworks and have a wealth of practical 

experience in large public and private programs, including requirements within the DOFD Gateway 

Review and Two-Pass Budget processes. Our service capability includes: project, program and 

portfolio management services; training and skills transfer; assessment of program and policy 

implementation effectiveness; and benefits realisation management. 

Company Accreditation (Optional) 

@Rossiters commits to quality through: 1. Leveraging industry best practice methodologies 

principles and standards: AS/NZS 31000 - Risk Management; MSP, PRINCE2, PMBOK, P3M3, 

P3O. 2. Membership of professional bodies: Institute of Engineers Australia (FIEAust), Australian 

Institute of Project Management (AIPM). 3. Ongoing investment in the professional development of 

our consultants. Our consultants are certified in a range of current methodologies including 

PRINCE2, P3O and MSP. 


@Rossiters has contributed to multiple project and program offices, including during set-up. Our 

consultants are professionally qualified and accredited project managers, including qualifications in 

P3O – the OGC’s approach to the design, implementation and running of Portfolio, Programme and 

Project Offices. They offer a wealth of practical experience in what works and does not work in 

project/ program office environments. Our service capability includes: overall ongoing programme 

design and planning; programme governance; programme quality assurance; project life-cycle 

management; and benefits identification, mapping, profiling, measurement design, testing and 

implementation. In 2006 – 2008 our staff worked with the newly-formed Project Management 

Improvement Team (PMIT) of the ATO, whose mandate was to introduce an enterprise-wide 

approach to project management. The PMIT established itself as the designers of policy and 



custodians of best-practice in project management for the organisation. Our staff provided expert 

advice during establishment of this office and further designed the customised PMBOK-based 

project management methodology used across the ATO (Tier 2 PMM). In 2008 – 2010 our staff 

was integral in the early design of a temporary Program Office for the AFP. An @Rossiters 

consultant provided ongoing program development and quality assurance advice to ensure 

appropriate application of MSP. Our consultant also designed and delivered Benefits Management 

products– work that was applauded by a Gate 2 Review team as “an example of best practice in 

program management" and "worthy of distribution to other government agencies as an example of 

best practice". 



Organisation Name 451 Consulting Pty Ltd 

Trading Name 

Contact Mr Gerard O'Hara 

Address Level 1, 377 Montague Road 

Suburb West End 

State Queensland Postcode 4101 

Telephone 0732550457 Facsimile 0732550119 

Website www.451consulting.com.au 

Email gerardohara@451consulting.com.au 

ABN 90079617575 


Since 2001, 451 Consulting has assisted over 45 government and private sector organisations 

become more successful through delivery of 400 assignments. We offer highly responsive and 

scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified 

contractors. Our business and government clients value 451 Consulting as trusted advisors and 

capability partners in the formulation and realisation of strategic and operational goals. We provide 

management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, 

Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% 

of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner 

when addressing new organisational challenges; a fact that is fully supported by written testimonials 

and repeat work. The majority of people in 451 Consulting are long standing members of the 

Australian consulting and contracting community, having served with international consulting 

organisations and major public and private organisations over many years. 451 offers you a rich 

history, deep experience and pragmatic methodology. 


451 Consulting has an outstanding track record of delivery insight, integrity and value on every 

client assignment. We have a fully operational quality management system and our high-quality 

performance is demonstrated by our appointment to numerous Government and private sector 

panels, some of which include: - Department of Defence (Management Consulting Services) - 

Department of Public Works (Whole-of-Government Panel for Project Management Coaching, 

Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic 

Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety 

Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - 

Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group 

(Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting 

and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment 

Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and 

Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local 

Government Association Queensland (Learning and Development, and Business Services 

Consulting) - Gold Coast City Council (Training, Organisational Development and People 

Management) - City of Townsville (Panel of Providers for Business Management Consultant 

Services) - Department of Emergency Services (Internal Audit) 




451 Consulting is a thought leader in portfolio, program and project management. We assist clients 

to build genuine project capability, improving their ‘hit rate’ so more projects are delivered to 

Scope, Time, Cost and Quality parameters, and realise Benefit. Our project management consultants 

are highly experienced practitioners who, in a number of cases, have successfully managed $100M+ 

programs of work. We have extensive capability and experience in mainstream program and project 

methodology, including Prince2 / MSP. Recent examples include: a) QIC had a program and project 

management office which was not accepted by the business, nor was seen to be fully effective in 

assisting program and project managers in delivering outcomes. 451 partnered with their PMO and 

commenced with a Diagnostic which created a Roadmap for success. We then provided 

methodology, tools and templates to the business, and mentored the key PMO team to build their 

capability and ability to succeed. We assisted with on-going mentoring over an 18 month period. b) 

Main Roads created an ICT Capability Program to achieve cultural change and capability 

development. The ICT function had been dispersed across 25 autonomous business areas with no 

single person accountable for overall ICT performance. 451 were engaged as Project Director to 

enhance the productivity of business operations through consistent and repeatable business 

processes. After improving scope clarity, business objectives, and simplifying governance, 451 

developed the capability of the five internally appointed project managers to assure program 

delivery and impart our experience for the department’s future benefit. 



Organisation Name Accenture Australia Holdings Pty Ltd 

Trading Name Accenture 

Contact Mr Melissa Waldron 

Address Ground Floor, 4 Brindabella Circuit, 

Suburb Canberra Airport 


Telephone 02 6217 3181 Facsimile 02 6217 3001 

Website www.accenture.com 

Email hps.aust.federal@accenture.com 

ABN 61096995649 


Accenture is a global management consulting, technology services and outsourcing company. 

Combining experience and comprehensive capabilities across all industries and business functions 

with extensive research capabilities, Accenture collaborates with clients to help them become highperformance 

businesses and governments. With more than 186,000 people in 49 countries, the 

company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. 

Accenture offers a wide range of management consulting services with specialisations across most 

aspects of management and technology consulting, business service delivery and operation. In 

addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our 

consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. 

Globally Accenture operates with one common brand and business model which allows us to serve 

our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, 

Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and 

include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous 

Government agencies. Many of our top 100 clients have been clients for at least five years. 

Accenture’s culture is strongly customer focused, results oriented and guided by our core values of 

client value creation, best people, integrity, respect for the individual, one global network and 

stewardship. We spend over $300 million pa on training each year and we seek out the best talent 

and actively manage the development of our people to retain the best performers. 


Accenture has the following accreditations: 

Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW- 

CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 

centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups 

and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process 

Improvement Framework) offering helps clients achieve CMMI-based objectives faster. 

eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is 

partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that 

addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a 

focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery 

Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a 

corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods. 



ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery 

Centre and European Service Centre (ESC). 


Accenture has considerable skills and experience in the delivery of project and portfolio 

management services, especially within large and complex Australian Government Agencies. 

Many of our clients ask Accenture to assist with deployment of IT governance IT process 

automation. IT portfolio management and IT project management. To meet this need we have 

developed an integrated methodology and tool set (including tools such as Mercury ITG, CA 

Clarity & Planview). This investment enables our teams quickly establish capabilities in areas that 

are of importance to their clients and to use our previous experiences and knowledge to quickly 

achieve the desired outcomes. 

Some recent examples include: 

a. Medicare Australia: Accenture was selected as a strategic partner for the Business Improvement 

Program with a range of project and portfolio management responsibilities including filling several 

roles in the PMO and the deployment of Accenture executives to work with each of the major 

technology projects being pursued. This work included the development and implementation of key 

PMO processes and their integration within each project, the selection and implementation of PMO 

support software (eg. Program Management Software, Project Schedule software, etc). 

b. ATO: At the ATO, Accenture is undertaking a major systems integration program and the 

replacement of many core legacy systems which will drive efficiencies, reduce costs, and ultimately 

enhance the client experience through improved consistency across channels, products and 

operational processes. As part of this program, Accenture is operating a PMO, and has selected and 

deployed technology solutions to support the PMO manage the program. 



Organisation Name Adaptive Frameworks 

Trading Name 

Contact Ms Darilyn Evans 

Address Suite 709, 343 Lt Collins Street 

Suburb Melbourne 

State Victoria Postcode 3000 


Website www.adaptiveframeworks.com.au 

Email darilyn.evans@adaptiveframeworks.com.au 

ABN 33105407627 


A division of Projection IT Pty Ltd, and previously a Commonwealth Endorsed Supplier, Adaptive 

Frameworks has been providing project and programme consultancy as well as accredited 

PRINCE2 and MSP training throughout Australia since 2004 Adaptive Frameworks focuses on 

providing assistance to organisations transitioning to consistent best practice approaches. Our 

consultants and trainers have significant working knowledge of both public and private sector 

projects and programmes equipping them to add considerable value to our clients through real-life 

experiences. Our list of federal government clients includes: The Department of Veterans Affairs, 

the Department of Employment & Industrial Relations, Centrelink and the Department of Defence. 

Other clients include state government departments across Australia and many organisations from 

the private sector. When providing practical solutions to organisations Adaptive uses its significant 

project management methodology expertise, particularly PRINCE2, MSP and PMBOK. Adaptive 

Frameworks is one of the largest suppliers of PRINCE2 Practitioner training in Australia - in fact, 

in the final quarter of 2007, we had more successful PRINCE2 Practitioners than any other training 

provider in Australia and have a proven record of higher than average pass rates. In addition, 

Adaptive Frameworks was the first Accredited Training Organisation (ATO) in Australia to 

introduce courses in Managing Successful Programs which is now delivered across Australia on a 

regular basis. Over the last four years Adaptive Frameworks has assisted many Australian and 

European-based organisations to introduce and implement PRINCE2 and Managing Successful 

Programmes (MSP) in a way that meets specific circumstances and business requirements. 


Adaptive Frameworks is accredited with the APM Group as an Accredited Training Organisation 

(ATO) for the delivery of PRINCE2 and Managing Successful Programmes and meets UKAS 

quality standards as part of achieving ATO recognition. Adaptive Frameworks is also qualified to 

deliver Information and Communications Technology Services under the Government of Western 

Australia SPIRIT Frameworks, is a qualified supplier under the Queensland Government GITC 

Framework and has approved Gateway Reviewers for Victorian Government Department of 

Treasury & Finance. In addition, Adaptive Frameworks is a corporate member of the 

Australian Institute of Management and maintains individual level membership for the Australian 

Institute of Project Management and the Project Management Institute for their consulting staff. 


Adaptive Frameworks has extensive knowledge of project and portfolio management and its team 

of trainers and consultants have provided project, programme and portfolio management on 



hundreds of projects, worth millions of dollars to all industry sectors. The options offered to clients 

include establishment of a project or programme office which is fully outsourced to Adaptive 

Frameworks, fully resourced in-house, or a combination of the two. We have been providing 

guidance to organisations for over 5 years on ways forward for organisations new to project 

management or those wishing to implement a consistent methodology and designing campaigns and 

initiatives based on the Managing Successful Programmes approach. 

Adaptive Frameworks has recently used its live project experience to provide consultation, advice 

and support to organisations, including LaTrobe University and the Department of Employment and 

Industrial Relations in areas such as establishment of a Project, Programme or Portfolio 

Management Office, development of staff working in project environments, including new project 

managers and multi-disciplinary project team members new to project environments, guidance in 

the construction of project plans and ongoing project management, development of templates for 

project reporting, development of estimating and cost tracking techniques and assistance with 

selection of software designed to be used in conjunction with PRINCE2. Adaptive Frameworks has 

worked alongside Department of Infrastructure, Corporate IT Services to ascertain the most 

effective type of project office structure to suit their business needs and assist them with its set up. 



Organisation Name Adaptive Frameworks (Projection Management 

Consultants) 

Trading Name Adaptive Frameworks 

Contact Mrs Darilyn Evans 

Address Suite 709, 343 Little Collins St 




Website http://www.adaptiveframeworks.com.au/ 

Email darilyn.evans@adaptiveframeworks.com.au 

ABN 33105407627 


Adaptive Frameworks is one of the most successful providers of Project Management and Program 

Management expertise in Australia. Established in 2004, the company specialises in the application 

of PRINCE2 and Managing Successful Programs (MSP) and provides consultancy and training in 

these and other best practice frameworks. 

Adaptive Frameworks focuses on providing assistance to organisations transitioning to consistent 

best practice approaches. Our consultants have significant working knowledge of both public and 

private sector projects and programmes equipping them to add considerable value to our clients 

through real-life experiences. Our list of federal government clients includes: The Department of 

Veterans Affairs, the Department of Employment and Industrial Relations, Centrelink and the 

Department of Defence. 

Other clients include state government departments across Australia and many organisations from 

the private sector. When providing practical solutions to organisations Adaptive uses its significant 

project management methodology expertise, particularly PRINCE2, MSP and PMBOK. 


Accredited Consulting Organisation (APMG) 

Accredited Training Organisation (APMG) for PRINCE2, MSP and P3O 

Members of the Australian Institute of Management 

All consultants are individual members of the Project Management Institute 


Adaptive Frameworks has extensive knowledge of project and portfolio management and its team 

of consultants have provided project, programme and portfolio management on hundreds of 

projects, worth millions of dollars to all industry sectors. 

We are an Accredited Consulting Organisation and employ registered consultants fully conversant 

with PRINCE2, PMBoK, MSP, P3O and other best practice guidelines. However, we have no 

attachment to any proprietary software tools and treat each engagement to assist in the selection of 

tools as a unique project driven by the particular requirements of the client. 

The experience of our consultants makes them excellent trainers and specific courses are often 

developed to align with new processes and frameworks, adapted from the best practice approaches, 



to complement the environments in which they will be used. We are expert in tailoring the best 

practice methodologies to a particular department's requirements and developing techniques, tools 

and training to assist in the implementation.. This might include anything from planning workshops 

to post-project reviews. 

We have provided advice on the establishment of PMOs at La Trobe University and the Victorian 

Department of Infrastructure; we have coached and mentored new project staff; we have developed 

bespoke tools for estimating and for management dashboards. In fact, there is no aspect of project, 

programme or portfloio management where we lack experience. 



Organisation Name Adaptra (MPM Group Pty Limited) 

Trading Name Adaptra 

Contact Mr Lauire Mastro 

Address Level 11, 9 Castlereagh Street 

Suburb Sydney 

State NSW Postcode 2000 


Website www.novait.com.au 

Email laurie.mastro@novait.com.au 

ABN 62073795105 


Adaptra is a specialist provider of Project Management resources and services for a variety of major 

Australian industry sectors including pharmaceutical, financial services, manufacturing and 

government. We focus on providing expert Project Management resources for a specific market in 

which our company has deep knowledge and experience. Our areas of expertise include: 

- End to end management of business & IT projects 

- Project Initiation services 

- Business case development 

- Vendor evaluation & selection 

- Project health checks 

- Project coaching, mentoring & support 

- Project rescue 

- Post implementation reviews 

- Project Management Office (PMO) services 

- Applications development management 

- Process re-engineering to a divisional level 

- Evaluation, selection and implementation of business productivity systems e.g. workflow and 

image 

- Establishment of BPR capability in organisations 



Adaptra has often been engaged to establish new PMOs or re-establish PMOs that have fallen into 

disuse. The business drivers for PMO usually are: 

- Reduce project budget and timeframe overruns 

- Ensure that the organisation is investing in projects that are aligned to overall organisational 

strategic goals. 



- Standardisation of the project cycle such that consistency of reporting is able to be produced for 

Executive Management. 

Adaptra delivers the PMO through the following phases: 

Discovery - Determine the PMO Design 

o Understand and document current state from PMO viewpoint 

o Understand and document current state from customer and key stakeholder viewpoint 

o Identify Improvements to project execution and support to sponsors and project managers 

o Propose PMO model to best fit the organisation 

o Obtain Key Stakeholder Agreement for PMO Model Development 

- Determine the Rollout Approach / Strategy 

- Manage these activities as a project (ie: within project framework) 

- Brief/Coach PMO resources with regards to new roles & responsibilities 

- Obtain Key Stakeholder Agreement for Rollout / Approach Strategy Review 

- Ensure processes and methodology match design 

- Identify Executive and BAU Reporting 

- Identify the specific Project Management & PMO Toolkit requirements 

o Project Start-up, Tracking, Closedown Checklists 

o Project Manager Briefing 

o Change Control 

o Sign-offs Delivery 

- Create roadmap recommending changes required and how the implementation would occur. 

Obtain signoff of recommendations and implementation strategy. Alter key templates and 

commence pilot in a key project area. 

Examples of our experience include: Re-establishment of the PMO at a Financial Services 

organisation - Establishment of PMO for a large Pharmaceuticals company with specific attention 

being given to People, Process & Systems 



Organisation Name Ajilon 

Trading Name 

Contact Mr Stephen Liston 

Address Suite 13, 3-5 Phipps Close 

Suburb Deakin 



Website www.ajilon.com.au 

Email steve.liston@ajilon.com.au 

ABN 25076517354 


Ajilon is one of the largest independent management consulting and systems delivery companies in 

Australia with over 500 consultants across the country. Ajilon has been successfully delivering 

hands-on services to Australian and international businesses for over a decade. We have deep 

expertise in Management Consulting in ‘hands-on’ change management, leadership and 

organisational development, Corporate Governance, Project Management, PMO creation and 

management, Project Remediation, Risk Analysis and Management and DR Planning, Benefits 

Realisation, Business Analysis and BPO, combined with strong partnering capability. Our client list 

includes a wide range of blue chip companies and industry leaders, who value us because we work 

as part of their team - helping to achieve business outcomes together. Our success is reflected in our 

long term business partnerships with many leading organisations including BHP Billiton, Telstra, 

NSW Department of Lands, HBF Health Funds, HBOS Australia, GE, Telstra and Federal and State 

Government agencies. Ajilon and our consultants take a longer term view and we stand by the 

services that we deliver. In fact, one of Ajilon’s strategies is to forge strong relationships with 

relatively few clients, serving those clients very well 

Ajilon and our consultants take a longer term view and we stand by the services that we deliver. In 

fact, one of Ajilon’s strategies is to forge strong relationships with relatively few clients, serving 

those clients very well. 


At Ajilon, we operate within an ISO9001 quality system and in the areas of financial compliance 

must also comply with the Sarbanes Oxley accounting standards. We are members of AIM, the 

AIPM and the AIIA. Over 70% of our consultants are trained in Prince2 as part of our on-going 

training program. As well as having expertise in industry standards and methodologies such as 

ITIL, Prince2, and RUP, Ajilon has developed a tried and tested suite of scalable methodologies 

that provides flexibility and is suitable for any project. Ajilon’s Diamond methodology supports the 

full scope of services that we offer and provides a mechanism for measuring the resulting 

organisational benefits. 


Ajilon’s Project Management and PMO expertise is extensive. Ajilon’s PMO supports projects in 

the areas of: Project Planning Formulating, controlling and updating project schedules. Project 

Monitoring - Collecting information on the progress of activities and providing regular reporting on 

the current status of projects. Cost Management - Collecting cost metrics and reporting on the 



expenditure and budgeted costs of projects. Issues Management - Maintaining a repository of 

issues, their impact, scheduled reviews, escalation and resolution. Risk Management - Maintaining 

a repository of risks and impact, mitigation strategies, monitoring procedures, alert thresholds. 

Dependency Management - Ensuring that cross project dependencies and relationships are 

identified, registered and included in project schedules. Scope Change Control - Controlling 

Change Requests, cross system impacts, costs, benefits, priority, scheduled delivery and 

implementation. 3rd Party Administration - Establishing a repository to manage and retain relevant 

documentation on external suppliers and performance under contract. Deliverable Management - 

Capturing project deliverables and ensuring suitable standards have been met and signoff received. 

Knowledge Management Implementing, maintaining and promoting a knowledge repository to 

ensure reuse of IP. Quality Management - Ensuring quality standards are communicated and applied 

to the project activities an undertaking quality reviews. Ajilon has extensive experience in 

undertaking PMO establishment projects including the following: Sensis - Ajilon provided Project 

Management Office services for a number of projects including Business Technology Integration 

(BTI), White Pages Business Requirements, Corporate Program Management. Telstra - on a 

number of major initiatives, including IVR and Voice Portal Programs, Employer and Employee 

Self-Service automation, development and deployment of websites, a Call Centre rationalisation 

project. Department of Sustainability and Environment - Land Exchange PMO and project review. 

Department of Education; Training Blueprint for Schools Program PMO operation. 



Organisation Name Aperium Pty Ltd 

Trading Name Aperium Pty Ltd 

Contact Mr Michael Holzer 

Address Level 27, 101 Collins Street 


State VIC Postcode 3000 


Website http://www.aperium.com/ 

Email michael.holzer@aperium.com 

ABN 20097664018 


Aperium is an independent management consultancy group. Aperium was founded in the year 2000 

and subsequently incorporated in 2001, with the view that prevailing consultancy models could no 

longer meet the client need for demonstrably independent advice. Aperium positions its consultancy 

services exclusively to encompass the development of strategic and operational business plans that 

are effective and efficient, by the alignment of identified objectives with proven technological 

capabilities to create implementation roadmaps at enterprise, business unit and technology levels. 

We regularly have followed this by the provision of subsequent program and project management 

direction to assure the best possible implementation process. Aperium employs and deploys only 

most senior and experienced personnel, adhering rigidly to the principle that the level of service we 

provide to our clients will be of a consistently high degree of excellence. Our consultants have, on 

average, 15 years experience designing or managing major and large scale projects and programs 

Aperium values highly, and vigilantly maintains its independence in its selection of technology 

providers to avoid compromise in service delivery. Over the past 10 years Aperium’s innovative 

approach has enabled many successful programs and projects working alongside both private and 

government organisations throughout Australia. 


Aperium services are performed in compliance with ISO 9001:2000. 

Additionally, we draw upon the standards that are applicable to our services and the requirements of 

the client. We have adopted a series of elements from ISO 9001:2000 to utilise in our Quality 

Management Process. 

The Aperium Approach has been developed, to enhance the capability of meeting the quality 

outcome of our client, this approach draws upon the tools of the appropriate industry bodies such 

Strategic Planning Category, Version 18, February 2010 as; the Australian Institute of Project 

Management, the Office of Government Commerce (UK) and the global Project Management 

Institute. 

In each assignment the Aperium Approach is used to maintain compliance with the appropriate 

client nominated standard and that of ISO 9001:2000. 

Applicable Standards that form the foundation of our approach: 

Office of Government Commerce (UK) – Managing Successful Programs 

Office of Government Commerce (UK) – Project Management Method, PRINCE2 



Project Management Institute – The Standard for Program Management 

Project Management Institute – PMBoK Guide, Third Edition 

AS8015 – Corporate Governance of Information and Communication Technology 

Preferred Supplier Panels include: Defence (DMOSS, LISTSS, Financial Systems), DHS(ICT 

Consulting Services), FaCSIA (ICT Services) and Victorian Whole of Goverment eServices Panel. 


Aperium’s Project Governance and Portfolio Managements Services have grown from the 

combination of our consultants’ combined experienced both within Australian organizations, and 

internationally. 

Aperium’s Project Management Services are focused upon working with our clients to ensure every 

project is aligned to specific business outcomes within a mutually recognized and established 

structure, allowing an organization to realise and achieve expected business benefits. Aperium’s 

Project and Portfolio Management Services encompass Project Initiation Planning, Project PMO 

Design/ Establishment and Management, Agile Project Management, Project Review and 

Assurance, Procurement and Contract Management, and Commercial Management. 

The Aperium Approach utilises the methodologies and tools of PRINCE2 and PMBoK as 

foundations of Portfolio Management, combined with the Portfolio, Program and Project 

Management Maturity Model (P3M3) and Organisation Project Maturity Model (OPM3). 

Some recent examples include Defence Financial Systems Coordination, whereby in addition to the 

parallel implementation of the Governance of Financial Processes across two new Enterprises 

Systems of Finance and Logistics, Aperium was responsible for assuring the ongoing alignment of 

the projects, in accordance with CFO and Logistics lines of Business. 

Internationally, the SPACe Program Rollout for Mondial Assistance Group in France, required the 

selection and prioritization of business units to be integrated within the SPACe system (in 

collaboration with the client), and presented to the board by way of a weighted matrix. The 

establishment of areas deemed critical by the client and consultant to determine feasibility for the 

projects included a unique range of priorities: Financial Benefits, Technical Maturity, Geographic 

Proximities, Language and Resource Availabilities. 



Organisation Name Apis Group Pty Ltd 

Trading Name 

Contact Mr Grant Doran 

Address 4/18 Bentham Street 

Suburb Yarralumla 



Website www.apis-group.com 

Email grant.doran@apis-group.com 

ABN 91125472899 


Apis Group is a Small to Medium Enterprise specialising in the provision of high-quality, 

professional business services to Government, leveraging a foundation of core management 

capabilities. We have access to a range of consultants and contractors who have formal 

accreditation in project management and/or an extensive track record in managing and 

implementing projects. 

Apis has demonstrated flexibility and adaptability in working with a variety of cultures, 

methodologies and service delivery frameworks. Our success demonstrates our ability and 

willingness to use and/or adapt client processes and reporting mechanisms. 

Apis is experienced in guiding and informing organisational improvement through technology, and 

is adept at tailoring leading practice methodologies to the specific needs of client organisations. We 

emphasise the importance of understanding an organisation’s business and cultural drivers before 

investing effort in developing and implementing an appropriate solution. 

Apis offers more than a predefined number of consultants – we offer a capability that provides the 

following benefits: 

- Access to a broader range of expertise, as and when required; 

- Flexibility and responsiveness; 

- Quality outcomes through Apis’ peer review system; 

- Surge capacity during periods of demanding or conflicting task priorities; and 

- Built-in redundancy to ensure seamless delivery of service. 


Apis sits on over 40 Government panels, including: 

- Australian Communications and Media Authority – provision of IT consultancy services; 

- Centrelink and Medicare – ICT contractor services; 

- Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors 

- Australian Customs Service – ICT Market Testing; 

- Australian Customs Service – Consultancy and business services; 

- Australian Customs Service – ICT contract personnel and related services; 



- Australian Public Service Commission – Leadership, learning and development provider; 

- Australian Taxation Office – Design and strategy services; 

- Austrade – Information management and knowledge management; 

- Austrade – IT consulting and solution services; 

- Department of Foreign Affairs and Trade and Austrade – Management and professional skills 

training; 

- Department of Broadband, Communications and the Digital Economy – Corporate governance 

services; 

- Department of Human Services – ICT management consultancy services; 

- Department of Health and Ageing – Organisational design, change management and facilitation 

services; 

- Department of Health and Ageing – Panel to provide consultancy services 2007-09; and 

- Department of Veteran Affairs – Provision of design and strategy services under a parallel 

arrangement. 


Apis specialises in program/project and portfolio management, implementation and business 

improvement services for government clients. We offer quality and credentials to our clients, 

drawing on our expertise and experience with industry standard methodologies including PMBOK 

and PRINCE2. We provide a range of management services and products across the disciplines of: 

- Program/project and portfolio management; 

- Business analysis and process engineering; 

- Public sector reform; 

- Procurement; 

- Human capital; 

- Strategic consulting; and 

- Training and accreditation. 

The Australian Quarantine and Inspection Service engaged Apis to mentor the department’s Project 

Management Office and nominated project managers to improve program and project management 

capability. This included formal mentoring, program and project ‘health checks’ and facilitation of 

workshops to determine such things as work breakdown structures, scope definition, risk 

assessment, schedule development and reviews. Apis developed project management tools 

specifically tailored to meet the needs of department’s project managers and sponsors. For example, 

the automated project status reporting procedures and tool reduced the time needed for each project 

to produce a monthly status report from two hours to 10 minutes, while increasing the value of the 

reports and promoting better practice project management techniques. 

The Department of Immigration and Citizenship engaged Apis to develop its project management 

capability to realise improved outcomes from its investment budget. Apis developed an initial 

strategy for the Project Management Capability Improvement Project and was re-engaged to 

develop a business case and corporate Program Office to take the organisational capability to an 

enhanced level of maturity. 



Organisation Name Ascent Consulting Pty Ltd 

Trading Name 

Contact Mr Greg Mills 

Address PO Box 9091 

Suburb Deakin 



Website www.ascentconsulting.com.au 

Email greg.mills@ascentconsulting.com.au 

ABN 42107578996 


Ascent Consulting works with clients to develop ICT strategies and resolve strategic ICT issues 

related to changes in policies, organisational priorities and customer requirements as well as 

technology innovation. Many ICT changes impact on multiple functions across a business unit or 

entire organisation. Ascent consultants draw on pragmatic experience, enterprise-wide thinking and 

proven methodologies to develop strategies and solutions that can ensure successful implementation 

in the client environment. 

Ascent is comprised of senior consultants who work with a network of similarly qualified 

colleagues on when their specialised resources are needed. It is Ascent's practice to recruit senior 

people with a track record of success within industry and government. 

The advice we offer our clients is always completely independent of any commercial interests. We 

do not have any affiliations with vendors of products or services. 

Since our establishment in 2004, we have successfully completed assignments for the Health 

Insurance Commission, Departments of Health and Ageing, Education, Science and Training, 

Transport and Regional Services, Employment and Workplace Relations, the Child Support 

Agency, Singtel Optus and Telstra. 



HIC 

Ascent was engaged by the Health and Insurance Commission to plan, establish and manage a 

review of the use and cost effectiveness of all communications across the HIC. Once the review 

was complete and accepted, the project involved implementation of the review’s major 

recommendations. This review occurred in the post IT outsourcing environment and the 

recommendations included re-tendering voice carriage services and redefining the data network as a 

secure managed Virtual Private Network (VPN) service. Project management was extended to 

manage the full tender and evaluation, and contract negotiation using HIC’s own PM methodology. 

CSA 

Ascent Consulting was engaged by the Child Support Agency to assess the readiness and capability 

of the Agency to manage the largest change to the Agency since its inception. CSA accepted 

Ascent’s report and Ascent was further engaged to provide portfolio, program and project 

management services. The Change Program was valued at $520M and included changes to 



legislation, customer service delivery models, compliance, ICT, business processes and training. In 

partnership with CSA, Ascent redefined the delivery framework, developed governance structures, 

established a PMO and toolset and managed the successful completion of the Change Program. 



Organisation Name ASG Group Limited 

Trading Name ASG Group Limited 

Contact Ms Mary Aslanidis 

Address Equinox 1, Level 3, 70 Kent Street 

Suburb Deakin 



Website www.asggroup.com.au 

Email mary.aslanidis@asggroup.com.au 

ABN 57070045117 


ASG is an award winning and wholly Australian owned IT business solutions provider, offering IT 

management and consulting services, business intelligence and thought leadership. Established in 

1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. 

ASG has over 800 consultants’ nationwide providing services in the IT Industry. 


Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 

20000.1:2007. Environmental Management AS/NZS ISO 14001:2004. 


ASG has assisted many customers in the requirements, design, selection and implementation of 

Project, Portfolio and Program Management tools and organisational constructs. In addition, we 

have developed and implemented a number of PMO functions, which has included leveraging and 

implementing good practice process models, procedures, position descriptions while coaching and 

mentoring client staff to ensure a highly successful uptake. CS1: Queensland DPW Queensland 

DPW required a whole of department view of programs and projects across their businesses namely 

GoPrint, Shared Services Division (QSG), Office of the CIO, Qfleet, Qbuild and the Corporate 

division. We developed the process models, procedures, implemented a central (existing) PPM tool 

and repositories. Further, we built upon existing technical solutions to establish dashboard and 

scorecard reporting linked to corporate objectives. We screened over 800 projects across the group 

and normalised the reporting and rating against objectives. This project received an official and 

public commendation from the then CIO, Glenn Marriot. CS2: Australia Post After ASG was 

engaged to conduct a maturity assessment of Australia Post’s IT Portfolio, Program and Project 

Management process, systems and people, we were asked to lead the implementation of several 

recommendations. These recommendations included the implementation of a centralised PMO 

function for IT. Though there were some practices performed it required significant input from 

external best practices. This PMO project end-to-end took Post IT from near zero control and 

visibility of projects, to full transparency, control and alignment of IT projects to business needs 

and corporate strategy. 



Organisation Name ASI Solutions (Anabelle Bits Pty Ltd) 

Trading Name ASI Solutions Pty Ltd 

Contact Mr Darryl Maloney 

Address Unit 4, Block A, Trevor Pearcey House Traeger Court, 4/28 Thynee 

Street 

Suburb Bruce 



Website www.asi.com.au 

Email dmaloney@asi.com.au 

ABN 40068649972 


About ASI Solutions: An Overview Anabelle Bits Pty Ltd, a privately owned Australian company 

(ACN 068 649 972,) trading as ASI Solutions. Since its foundation in 1985, the Company has 

grown to become one of Australia’s leading ICT companies currently employing approximately 185 

staff Australia wide. ASI Solutions’ customer base varies in scope from Federal and State 

Government Agencies to the SME market. Some of our major customers include: Department of 

Defence, the Education sector, utilities, Police Forces, Telstra and major commercial franchises. In 

a market of increasing complexity, ASI Solutions has the ability to blend both technical expertise 

and business understanding into a unique and exclusive offering to its clients. This is achieved by 

committing and supplying solutions with the flexibility and foresight which ensures we are one step 

ahead of the competition. Planning, combined with a structured approach to management and 

deployment, supports our model. This will help any client with forecasting its needs and with 

developing its technology plans to align and integrate them with business goals and objectives. Our 

strengths reside in Strategic Consulting - Service Management - Security Consulting (IRAP etc) - 

Resumption Strategies - Solution Design & Implementation - Hardware supply 


AASI Response ASI Solutions is proudly an AS9001:2000 Quality Assured Company and operates 

within the ITIL Framework for its service delivery. ASI Solution’s activities comply, with the 

requirements of the Commonwealth Protective Security Manual (PSM), the Australian 

Communications Electronic Security Instructions 33 (ACSI-33) and relevant Australian standards. 

The compliance framework for ASI Solution’s IT security is the Information Security Management 

ISO/IEC 17799:2001 against which the ASI Solutions undertakes regular Threat Risk Assessments 

(TRAs) 


ASI Response ASI solutions has the capability and the experience to provide and setup project and 

portfolio management within an organisation. ASI Solutions understands the need where an 

organisation is mature, where ICT Governance is adequately developed and requires a centralised 

body of knowledge to minimally list of all the initiatives competing for resources. This central 

repository derives instant value and is the absolute baseline to begin portfolio management. 

Identifying the maturity capability and business targets in an organisation depends on how a 

programme or portfolio management office will be setup. Supporting the office will be the 

underpinning framework, and toolset which will allow the processes to function efficiently. ASI 



Solutions has the capability to evaluate an organisation’s business needs, and provide advice 

regarding the preferred tools to support a project office, within budget. Previously ASI Solutions 

staff have been pivotal in setting up of a program office for the transition of DITR to a new 

outsourcer, as well as reinvigorating the ICT project office for the managed service provider to the 

Department of Finance. Project failure rates dropped, duplicated or conflicting projects were 

removed. 



Organisation Name Barton Institute of Management 

Trading Name 

Contact Mr Paul Remy-Maillet 

Address Level 1, The Realm, 18 National Cct 

Suburb Barton 



Website www.biom.com.au 

Email government@biom.com.au 

ABN 13125514114 


Company has core staff and staff available (or partner) for specific contract opportunities. Primary 

skill sets are in: 

project management 

systems analysis and design (including 

program management 

application development) 

business analysis 



Core staff are accredited with one or all of the following: 

PMP (PMI) 

Prince2 Practitioner (OGC) 

Reg PM (AIPM) 

Prince2 Foundation (OGC) 

Project A 

Staff from the company gained experience being the principle PM for the technology of: e-Vote 

Trial 2007 Federal Election. The technology PM using industry processes and tools was 

responsible for all aspects of the ICT infrastructure for the Department of Defence. This covered 

the compatibility, performance and security of both hardware and software components. Further, 

the responsibility covered the support model for both business and technical issues arising in 

Australia and the target sites – Iraq, Afghanistan, East Timor and the Solomon Islands. The ICT 

management included the successful management of the design, development, test, deployment and 

production operations through the project. The scoped ICT requirements were 100% successful. 

Project B 

Staff from the company gained experience being the principle PM for the technology project of: 

Defence ICT infrastructure project - CadetNet. Utilising project management tools and techniques, 

the PM was successful in delivering the planning and implementation for the delivery of new 

technology and services which then provided the platform for a multi-million dollar software 

package. The scope of work included delivering a support model for 26,000 users of a new web 

platform. The project was successful. 



Organisation Name BearingPoint Pty Ltd 

Trading Name BearingPoint Pty Ltd 

Contact Mr Gideon Lupton 

Address Level 17, 99 Walker Street 

Suburb North Sydney 



Website www.bearingpoint.com.au 

Email gideon.lupton@bearingpoint.com.au 

ABN 38137030801 


BearingPoint is an Australian provider of management and technology consulting services, with 

offices in Sydney and Melbourne. Our professionals are recognised leaders in delivering large scale 

business transformation, strategic planning, enterprise resource planning system, case management, 

information management, business intelligence and reporting, to clients in private sectors, federal, 

state and local government agencies. Such projects are supported with our strong capabilities in 

business analysis, system integration, and project and program management. With more than 100 

people, BearingPoint’s experienced team of management and technology consultants has built a 

reputation for knowing what it takes to help businesses achieve their goals. Our practical and direct 

approach to problem solving is always driven by the needs and timetables of our clients. Our 

strength is our people - experienced, committed and ingenious - who understand the particular 

needs of our clients. From strategy through execution, we help clients make the right decisions and 

work closely with them to achieve sustainable success. Our core values are Visionary, Respect, 

Integrity, Accountability and Collaborative which we strive to achieve within our organisation and 

with our clients. These values reflect the importance we place on how we conduct ourselves in our 

daily interactions with our colleagues and clients. 


a. BearingPoint is a certified alliance partner of SAP and Oracle. We have achieved these results 

due to our significant investment in our people, tools, and vendor relationships. Our access, as an 

Alliance partner, to people and information within the SAP development and support organisations 

is a significant benefit to us and our clients. b. BearingPoint is a member of IBM Partner World. 

BearingPoint was awarded "IBM System Integrator of the year" for Asia Pacific in 2008. c. 

BearingPoint has a very strong capability in ERP implementations, as well as program 

management, enterprise search, data management, change management, training and deployment. 

We have received multiple awards of excellence from SAP, some in relation to our work in NSW 

Government. d. BearingPoint has a strong focus on managing quality and risk from its roots as part 

of a management and technology consulting organisation. Our Quality and Risk Management 

system provides a pragmatic and collaborative approach to maintaining and improving the quality 

of our service to our clients, and covers the entire engagement lifecycle from when the opportunity 

is first identified, through to the project completion. e. BearingPoint has consultants who have 

experience in projects adopting PMBOK and PRINCE2 Project Management Methodology. 




BearingPoint assists clients in defining and implementing processes and tools used in their IT 

Governance model. Our Delivery Framework provides the methodology from strategy, design, 

build, and deploy to the required tools and processes for portfolio and project management. We 

evaluate the current state business environment related to the IT project governance. We view the 

Business as the key stakeholder of IT projects, as such it is important to understand their 

requirements and assess the service and capability gap between what is expected and what is being 

delivered. The target PMO Operating Model is then established together with the required 

processes, policies, and procedures such as change control, issue and action management plan, and 

approach to quality management. When required, we assist the client in evaluation and selection 

process of the appropriate tools based on the required functionality. Some recent examples include: 

a. Origin – BearingPoint was engaged to establish an Enterprise Project Management Office 

(EPMO) that will ensure a “robust, mandatory Origin-wide approach to enterprise IT investment 

and service delivery”. We assessed the current state of Origin’s project governance, engaged the IT 

and Business stakeholders on the potential solution, and designed the governance structure with 

clear ownership and accountabilities. b. Telstra – BearingPoint was engaged to set-up the data 

migration project office to assist the Client and its major vendors in their massive and complex task 

of data migration. BearingPoint implemented the project management tools, processes, and 

reporting that assist the migration of customers to the new platform. 



Organisation Name Booz & Company 

Trading Name Booz & Company (Aust) Pty Ltd 

Contact Ms Jaidene Osborne 

Address Level 7, 7 Macquarie Place 

Suburb Sydney 



Website www.booz.com/anzsea 

Email jaidene.osborne@booz.com 

ABN 11130171658 


Booz & Company is a leading global management consulting firm, helping the world’s top 

businesses, governments, and organizations. 

Our founder, Edwin Booz, defined the profession when he established the first management 

consulting firm in 1914. 

Today, with more than 3,300 people in 57 offices around the world, we bring foresight and 

knowledge, deep functional expertise, and a practical approach to building capabilities and 

delivering real impact. We work closely with our clients to create and deliver essential advantage. 

In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising 

clients since 1987. We’ve worked on significant, large scale and high impact assignments for the 

region’s major corporations and government organisations. We combine extensive global 

experience with local knowledge and understanding, ensuring our clients receive optimum 

solutions. 

For our management magazine strategy+business, visit www.strategy-business.com. 

Visit www.booz.com to learn more about Booz & Company. 



New projects are critical in delivering business value to the consumers of IT services. The 

optimisation of the funding allocated to projects is an essential tool in aligning business and IT 

strategy; Booz & Company strongly advocates a project portfolio management approach as an IT 

governance best practice. Key aspects of portfolio management are: 

- Aligning business and IT objectives. Project Portfolio Management aligns business and IT plans 

and objectives within the constraints of funds and capacity by creating a project program agreed by 

stakeholders and IT. 

- Prioritising IT investments. Scoring project proposals against selection criteria allows for tradeoffs 

between competing projects to be assessed and alternatives considered. 

- Ongoing monitoring of projects. Project monitoring is implemented to allow re-prioritisation 

when the project landscape changes during the delivery process. 



- Realisation of benefits. The portfolio process includes tracking of benefit realisation to ensure 

outcomes are achieved and that lessons learnt in the delivery process are captured to support 

ongoing project process improvement. 

Two recent client examples: 

1) ICT Strategy for an Australian Government Department. Booz & Company provided guidance 

in the set-up of ICT portfolio management process and approach. 

2) ICT Strategy for an Australian Government Department. As part of an engagement developing 

an ICT strategy, Booz & Company designed a portfolio management process to improve business 

and IT alignment. 



Organisation Name Bridge IT Engineering 

Trading Name Bridge IT Engineering Pty Ltd 

Contact Mr Ali Khan 

Address 6 Lonsdale Street 

Suburb Braddon 



Website www.bridgeite.com 

Email ali.khan@bridgeite.com 

ABN 11087255472 


Established in Canberra in 1998, Bridge IT is an SME with a proven record in the supply of 

technical resources and services to government and private sector clients, including the ACT Govt, 

AFP, ASIC, ATO, ACC, Defence, DIAC, GA and Centrelink. Bridge IT provides highly qualified, 

experienced and security-cleared architectural, design, planning, engineering, technical, project 

management & other resources who provide exceptional quality program, continuous improvement, 

application, telecommunications and technical outcomes. Bridge IT has some 40 variously qualified 

and experienced resources across numerous skill sets, agreements with subcontractors for resources 

and exclusive relationships with three recruitment agencies to access their databases. Bridge IT 

understands that some requirements are time critical so has: • refined its capability to quickly 

develop a detailed understanding of client environments for reviewing, benchmarking and 

developing solutions; • frequently acted as a prime contractor during implementations, deployments 

and transformations; • utilised subcontractors to access specialist skills; and • worked as part of a 

broader team, comprising client and third party resources, to deliver specific projects. Bridge IT 

uses a standardised work order to expedite delivery of services and a transparent competitive 

process that delivers value for money and is responsive to changing demand. 


Bridge IT is familiar with, and accesses a wide range of processes, methodologies & practices 

through its many resources, including: • PMBoK and PRINCE2 for project management with 

resources accredited at various levels within AIPM and PMI, including MPD and Fellows of AIPM; 

• Agile, including SCRUM, and Rational Unified Process (RUP) for software development; • ITIL 

Foundation certified resources for service delivery and support; • Cert III and IV resources for 

workplace assessment, training, coaching and mentoring; • Cert III Procurement; • security and 

Information under- and post-graduate degrees; • under- and post-graduate degrees in ICT, 

Electronics and Architecture; • quality management including Six Sigma TQM; and • network 

engineering, including Cisco, Red Hat and Microsoft. • Certified Enterprise Architects Bridge IT 

resources hold varying levels of security classifications up to TSPV and degrees up to PhD. Bridge 

IT readily aligns its processes, methodologies and practices to those of its clients. Bridge IT has 

established PRINCE2 Project Management Offices for clients and is establishing ITIL-based 

service delivery and support practices. 


Bridge IT has access to an extensive range of project-program- portfolio managers to support 

clients. They can be embedded within client organisations or assigned to undertake outcomes- 



elated tasking. Our resources are versed in the use of PMBoK and PRINCE2 and are certified with 

AIPM / PMI / PRINCE2 at all levels. They have established PMOs and managed projectsprograms-portfolios 

at those levels in the public and private sectors. Bridge IT has recently 

completed such assignments with: • JALENAS Broadband Network Infrastructure o Project 

Management Office (Nov 09 – Jun10). Bridge IT established a PRINCE2-based PMO to manage 

team structure, roles and responsibilities, workforce, documentation and workflow, scheduling, 

budgeting, audit and monitoring, communications and reporting, financial, contract and vendor 

management and quality control. Bridge IT developed, deployed and trained client-staff in the use 

of the tools, procedures and processes. The PMO was commissioned on time and is functioning 

successfully. • Departments of Immigration and Citizenship (DIAC) and Defence o Offshore 

Biometrics Program (Sep 09-ongoing) and HR Reform Program (May 11-ongoing). Senior Bridge 

IT resources were engaged by DIAC to establish a program to manage the offshore deployment of a 

significant technical capability and by Defence to participate in the initiation of a major HR reform 

program. Both engagements resulted in the provision and use of MS Project, Access, XL, Visio, 

business analyst and architectural, records management and reporting tools. More sophisticated 

management, integration, reporting, prioritisation and benefits realisation tools, including 

SharePoint, were considered, developed, assessed and adopted or otherwise. 



Organisation Name BSR Solutions (Business Strategy Review Pty Ltd) 

Trading Name BSR Solutions 

Contact Mr Greg Reid 

Address Suite 902, 370 Pitt Street 

Suburb Sydney 



Website www.bsrsolutions.com 

Email greg.reid@bsrsolutions.com 

ABN 21100950516 


BSR Solutions is a business and technology consulting organisation focused on the delivery of high 

quality, independent consulting services to public and private sector clients. Our key people have 

been providing business and ICT strategy services, program management, business improvement 

services and program/project evaluation services to NSW, Victoria and Commonwealth 

Government agencies for over 25 years. BSR Solutions has focused largely upon the provision of 

professional independent consulting services to the Government sector. Of our three directors and 

principal consultants, two have had long public sector careers holding senior executive positions in 

the IT and Communications arenas. BSR Solutions is accredited to a range of government panel 

contracts, including NSW Government ITS 2020, NSW Premiers & Treasury Performance Review 

Panel, the Victorian Government eServices Panel, Queensland GITC, and is an endorsed supplier in 

relation to a number of Federal Government Agency Panels. Our understanding of Government 

policy and strategic management frameworks are second to none enabling our people to offer 

significant domain experience and knowledge to all potential government clients 


The ISO9001:2008 Quality System maintained by BSR Solutions and externally certified by BSi, 

centres on 3 business processes (1) Sales and Marketing, (2) Tender Response Preparation, and (3) 

Client Project Engagement and Delivery. Our Project Engagement and Delivery process requires 

continual monitoring and management by the assigned Director and has stage checkpoints for 

reviews with the BSR project team and/or with client representatives. Our use of the PRINCE2 

methodology provides the basis of developing a project charter and plan which ensures the 

appropriate management controls and review of stage deliverables. In 25 years BSR has not had a 

client assignment which did not deliver the agreed quality outcomes, was over time or over budget. 

All of our past and current clients can attest to this. 


Our overall project management framework is based on PMBOK and PRINCE2 and is the product 

of many years of experience and is a tried and tested approach tailored in its application to the needs 

and profile of a particular assignment, internal and external personnel assigned and client 

expectations. Usually developed and agreed during the initial project orientation and planning 

phase, the Project Management Plan (PMP) describes the overall management approach to be 

employed, and the management policies and philosophies that are to be established for the joint 

project team. The core purpose of an agreed PMP is to reach a common understanding of the project 

scope; agree on a clear project governance, accountability and reporting structures; clearly state 



joint project roles and responsibilities; design a joint approach to identify and manage risks and 

issues; and, agree upon a pragmatic approach to managing changes in scope or emphasis. Major 

projects include the program management of the implementation of SAP ERP at Energy Australia. 

This provided EA with comprehensive performance information regarding the planning, design, 

construction, maintenance and de-commissioning of their electricity network. BSR Solutions has 

partnered with a Queensland-based Health Systems provider, Charm Health, to deliver an Oncology 

Patient management solution to the Sydney West Cancer Network comprising some 200 clinics at 

Westmead, Nepean and Blacktown/Mt Druitt Hospitals. 



Organisation Name Business Catalyst Consulting Pty Ltd 

Trading Name Business Catalyst International 

Contact Mr Khalil Allahwala 

Address L 18, 2 Chifley Square 

Suburb Sydney 



Website www.bizcatalyst.com 

Email allahwalak@bizcatalyst.com 

ABN 11120213443 


Business Catalyst is a premier niche-consulting firm specialising in business and IT improvement 

serving many of Australia’s largest and leading organisations over 10 years. We provide clients 

with a select range of services using a highly experienced multi-disciplinary team of specialists 

combined with a results driven approach. Our range of services includes: 

1. Business Performance Improvement - Strategic planning, business analysis, process 

improvement, performance measurement, business case development, governance design. 

2. Sourcing Strategy - Global sourcing strategy, due diligence, contract review, vendor selection 

and negotiation, governance design. 

3. IT Project Management - Business IT strategy, management framework, benefits realisation and 

effectiveness review, IT project strategy alignment and health checks, business system 

implementation and support process management. 

4. Implementation - Transition management, ERP consulting, sourcing management, training and 

development, risk and compliance management, change management, business and IT engagement. 

Business Catalyst is management consulting arm of the Dialog Information Technology group of 

companies. Dialog is a national, information technology, services and applications development 

company, with over 500 technology specialists. Together, we provide pragmatic and practical 

business improvement and ICT services that begins with an improvement strategy and encompasses 

a spectrum of end-to-end business solutions for an optimal balance between technology, processes 

and people. 



Business Catalyst has one of the strongest and proven multidisciplinary team of project managers. 

The team has extensive experience in working with Directors, CEOs and Senior Executives of 

major companies on a range of programs. 

We add value to clients by using experienced consultants from senior management backgrounds 

who understand the client’s business and utilise adaptable project methodology. We manage the 

project process to ensure that the knowledge acquired throughout the lifecycle is retained by the 

client. 



NSW Health: Developed and implemented a project office function to improve overall project 

management in the Department. 

Commonwealth Bank: The new upgrade of NetBank was recognised by CBA as their most 

successful implementation, following a major effort by Business Catalyst senior project managers 

who facilitated the participation of EDS and CBA and managed the project to completion. 

Snowy Hydro: Program management of the ERP system, Scheme generation control systems and 

business systems replacement. 



Organisation Name Chairmont Pty Ltd 

Trading Name Chairmont 

Contact Mr Michael McAlary 

Address Level 7, 88 Pitt Street 

Suburb Sydney 



Website www.chairmont.com.au 

Email mmcalary@chairmont.com.au 

ABN 66067519680 


Chairmont was established in 1995 by Michael McAlary, a former Price Waterhouse director of 10 

years. Our highly experienced consultants have conducted an array of assignments across a number 

of industries. Our consultants have strong technical, organisational and people skills drawn from 

very diverse backgrounds. 

Chairmont is one of the few management consultancies which hold an Australian Financial Services 

License (AFSL) which allows us to integrate our consulting and investment advisory services. 

Chairmont provides a wide range of management consulting services with specialisation in strategy, 

risk management, business process improvement, compliance, and IT development and 

implementation. 

At Chairmont, we work closely with our clients to improve their revenue, reduce their costs and 

manage their risks. As advisers and implementers we will not only provide independent, reliable, 

and practical advice, but also manage the implementation in a planned and controlled manner. We 

can provide full end to end solutions, or undertake specific project segments, or if the need arises 

provide specialist skills from Programme Managers, Project Managers, Change Managers, Project 

Coordinators to Business Analysts. 

Chairmont is a member of several private and governmental organisations’ panels and has, through 

long-term relationship with some of its clients, achieved the status of “trusted adviser”. 


The key accreditations are: 

- Australian Financial Services Licence 

- Microsoft Partner. 

Committees and industry involvement: 

- Australian Securities Exchange (ASX) Risk Panel 

- Australian Bankers’ Association (ABA) Credit Code Taskforce 

- Australian Payments and Clearing Association (APCA) Electronic Presentment and Dishonour 

Committee 

- Investment and Financial Services Association (IFSA) – SuperEC 

- Lenders’ Mortgage Insurance Industry (LIXI) standards. 



Chairmont in 15 years of consulting has worked with all the major project management 

methodologies e.g. Six Sigma, Prince and Agile, and the different information Technology (IT) 

development methodologies, e.g. Joint Application Development (JAD), Rapid Application 

Development (RAD) and the traditional approach. 


Chairmont has significant experience in project and program management. Our strength has been in 

delivering projects having a mandatory or legislated start date, which means there is no room for 

project slippage and contingency planning is critical. These projects have included the Anti-Money 

Laundering and Counter Terrorism Financing Act, Financial Services Reform Act, Goods and 

Services Tax Act, and the Uniform Consumer Credit Code. 

We have also worked with many widely available methodologies or alternatively we have our own 

project management methodology that we have developed over the last 15 years. This is focused on 

delivering practical solutions in a structured manner. Chairmont has an array of project management 

tools, e.g. risk and issue management applications as well as our project management heath check 

questionnaire that allows us to quickly assess the health of a project and provides the opportunity 

for 360 degree feedback. 

Examples include: 

1.Top 10 listed ASX company by market capitalisation – Chairmont was appointed to manage the 

AML CTF program. This program was run over several years and involved 11 work streams and 

32 sub-projects. 

2.Financial Services Company - Another project type where we excel is in project managing the 

integration of either business units or organisations. The primary project objectives were to ensure 

that no customers were lost and that the best of breed policies and practices were adopted by the 

new organisation. 



Organisation Name Codarra Advanced Systems 

Trading Name Codarra Advanced Systems Pty Ltd 

Contact Mr Warren Williams 

Address 251 Crawford Street 

Suburb Queanbeyan 



Website http://www.codarra.com.au 

Email warren.williams@codarra.com.au 

ABN 81008651723 


Codarra Advanced System’s primary business imperative is the provision of consulting services in 

ICT, security, project management and various disciplines of engineering. The development of 

business solutions is offered to provide niche solutions to clients but only where this can be 

undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to 

ensure the highest standards of professional services within Codarra and also to utilise our expertise 

to train our clients to accredited standards in project management and related disciplines such as 

requirements engineering. Codarra is a wholly Australian owned company, having been in business 

for over 21 years. Codarra is an independent entity and has no parent company dictating its 

objectives. 


Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered 

Training Organisation, certificate 2006\12520. 


Provision of consultancy services relating to Project and Portfolio/Programme Management, 

including training, is core to Codarra. Codarra’s experience is demonstrated by the following 

examples of programmes and projects recently and currently being undertaken: Codarra provided a 

project office comprising project managers, network engineers, IT security specialists, technical 

writers and other engineering staff to manage the ICT component of the new Defence Headquarters 

project at Bungendore. The HQ project budget was in excess of $200M; Codarra managed the 

implementation of the ICT infrastructure for two (2) buildings at Brindabella Park and three (3) 

buildings at Fairbairn; based on this success Codarra is now managing the current round of the 

Department of Defence’s round of relocations within Canberra. This is approximately 6000 

individual relocations. Codarra is providing a range of Programme and Project Management 

services for classified Programmes and Projects within the intelligence community; and Codarra 

also has access to resources with significant Programme Management experience within JP Morgan 

Chase. 



Organisation Name Cogent Business Solutions Pty Ltd 

Trading Name 

Contact Ms Mandy Nearhos 


Suburb Mawson 



Website www.cogent.com.au 

Email mandynearhos@cogent.com.au 

ABN 44076633200 


Cogent Business Solutions Pty Ltd (Cogent) was formed in 1996 in Canberra and now has an 

annual turnover over $5 million per annum. We are a business management consultancy company 

with offices in Canberra and Melbourne, with around 35 employees, calling upon a network of 450 

consultants around Australia. 

Cogent has conducted more than $20 million of directly contracted consultancy work for various 

Commonwealth Departments over its life. It employs from 45 to 60 personnel on any given day, 

depending upon work requirements and has conducted numerous projects for large Commonwealth 

and government organisations with significant ITC elements. 

The range of strategic and implementation advice and support provided by Cogent covers the full 

spectrum of management and support disciplines necessary to deliver holistic business solutions. 

This includes IT Architecture, Business requirements analysis and specification, Integrated contract 

management, Performance monitoring and management, Risk management, Business process 

support, Review and re-engineering, Change management, Business case assessment, Acquisition 

strategy development, Tendering and contract advice and implementation support. 


Cogent’s Quality Management System has been certified to ISO 9001:2008. We employ ISO 9001 

and other relevant industry standards requirements within its contracts and projects. 

We set quality goals for all our projects and undertake regular performance management activities 

that include quality as a key criterion. 

Cogent employs a quality system to adapt to changing circumstances during a project. At the 

foundation of this is a system of “peer review” that is imposed on every significant deliverable 

throughout any consultancy. No significant document is delivered to our clients without being 

independently reviewed by another qualified and experienced consultant. In terms of our 

management structure for projects, we have quality intrinsically linked into the project delivery plan 

through the Project 

Quality Framework. 


Cogent has wide experience in the management of projects and programs, both in the IT-related and 

other projects, across a wide range of disciplines. 



Examples of projects where Cogent has provided project management services include an extensive 

change management program at the Australian Crime Commission aimed at upgrading the ACC’s 

analytical, information and business management capability. The change program included a range 

of IT projects such as document management and ERP, also office relocations and human resource 

initiatives. 

Cogent also managed a project undertaking information architecture and analysis for standard data 

object definitions for systems e-interfaces at Department of Defence. 

Our experience in IT projects covers a range of public service agencies including the Department of 

Defence, Centrelink, Department of Immigration and Citizenship, including design and 

development of major IT systems for administrative and operational functions. 

Our experience extends across a range of enabling project management methodologies, including 

internally developed risk and project management tools, PMBOK and PRINCE2. Our project 

managers have wide experience in a range of project management methodologies and across all 

aspects of project management. 



Organisation Name Communications, Design Management Pty 

Limited 

Trading Name 

Contact Mr David Welch 

Address Level 1, Building 1, 169 Gladstone Street 

Suburb Fyshwick 



Website www.cdm.com.au 

Email dwelch@cdm.com.au 

ABN 15053788720 


CDM is an ISO9001 accredited professional service company with a proven track record in the 

delivery of innovative Information Communications Technology (ICT) projects and solutions, 

professional services and technical expertise in the areas of ICT Project Management, Network 

Design and Systems Integration. 

Established in 1991, CDM is an Australian owned Small to Medium Enterprise (SME) with offices 

in Sydney, Canberra, Melbourne and Brisbane. 

Customer satisfaction is central to CDM’s operating philosophy, with 80% of our business resulting 

from repeat clients. 

CDM specialises in analysing, planning, designing and implementing ICT solutions for Corporate 

Enterprises and Government bodies. CDM’s clients include: 

- The Department of Defence 

- Attorney-General’s Department 

- Attorney-Generals Department D Branch 

- Australian Customs Service 

- Department of Finance and Administration 

- Australian Trade Commission 

- Department of Transport &amp;amp;amp; Regional Services 

A pool of approximately 140 Project Management and Technical staff can be drawn on for any 

given project. All hold relevant Project Management (eg PRINCE2 and MAIPM) or Technical (eg 

MSP and CCNA) qualifications, are security cleared (up to TSNV) and have at least 5 years of 

experience in ICT Environments. 


CDM’s company accreditations include: 

- AS/ANZ ISO 9001:2000 

- Australian Institute of Project Management (AIPM) 

- Project Management Body of Knowledge (PMBOK) 



- UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2) 

- Information Technology Infrastructure Library (ITIL) 

- Australian Telecom Users Group (ATUG) 

- Australian IT&T Security Forum (AITSF) 

- Australian Business Limited 

- BICSI certified. 

- Defence Industry Security Program (DISIP) member; CDM complies with Defence Security 

requirements and arrangements. 

- Intelligent Transport Systems Australia (ITS Australia) member; ITS Australia is Australia’s only 

organisation focused on facilitating the development and deployment of advanced technologies 

across all modes of transport; air, sea, road and rail. 

- Microsoft Gold partner 

- Technology partners (eg Juniper, Cisco, 3COM, Citrix, Molex, Microsoft, Novel, Siemens, AMP 

Netconnect, et al) 


CDM’s Project and Portfolio Management services are governed and managed in-line with a 

defined, standardised, and consistent ISO9001 certified Project Management Methodology (PMM). 

This enables projects to be controlled from Canberra, Sydney, Melbourne and/or Brisbane 

seamlessly to manage peak loads and surge requirements. 

Our PMM also enables us to support Federal government departments, which have project 

requirements all over Australia. 

CDM’s PMM is consistent with PMBOK, and is structured to be scalable and adaptable to projects 

of any size and to interface neatly with the functionality of other methodologies, such as the 

PRINCE2. 

CDM’ PMM is incorporated into our ISO 9001 certified Business Management System. This 

methodology incorporates other International and Australian standards, including: 

- Risk Management (AS/NZS 4360:2004); 

- Complaints Handling (AS 4269); 

- Quality of Service (AS/NZS 3906); 

- Corporate Governance of Information and Communications Technology (AS 8015); 

- Customer Satisfaction Measurement (HB 251); and 

- Occupational Health and Safety Management Systems (AS/NZS 4801). 

CDM’s most recent experiences include: 

- Department of Defence 

- Attorney-General’s Department 

- Attorney-Generals department D Branch 

- Australian Customs Department 

- Department of Finance and Administration 

- Australian Trade Commission 

- Department of Transport & Regional Services 



- Department of Education Science & the Arts 



Organisation Name Connexxion Business Solutions (Connexxion Pty 

Ltd) 

Trading Name Connexxion Business Solutions 

Contact M Diana Hodge 

Address GPO Box 1143 

Suburb Canberra 



Website www.connexxion.com.au 

Email diana.hodge@connexxion.com.au 

ABN 80105196423 


Connexxion provides end-to-end corporate solutions from its head office in Canberra and satellite 

offices in Melbourne and Brisbane. The company was established in the 1980s and has been 

working closely with our clients to develop core business systems. We are known for high quality 

service provision built on integrity and objectivity, and for providing an independent opinion in 

complex situations. 

The rebranding to Connexxion Pty Ltd in July 2009 has strengthened our position in the 

marketplace by consolidating our business focus and strengthening our partnering philosophy that 

underpins the company’s client relationship model. Our service offerings and development 

philosophies were re-aligned to better meet the changing business needs of our clients. 

Connexxion’s objective is to provide our Government clients with efficient, relevant, and costeffective 

solutions that meet today’s ever-growing legislative reporting requirements. This has seen 

us expand into a national service provider connected to a network of international partners such as 

Microsoft, Oracle, Compuware and Agresso. 

Your solution is delivered by a team of over 70 experienced consultants who you will find 

approachable and focussed. Our clients tell us that our consultants are easy to work with and have a 

genuine partnership mind-set. They see the benefits of our approach and have achieved effective 

outcomes by partnering with us. We encourage our clients to embed their resources into our project 

teams so they can learn to support their own products as part of operational handover in a live 

business environment as one of our underpinning business philosophies is knowledge transfer 


TThe company and our consultants hold a range of independent certifications that demonstrate our 

commitment to compliance with relevant industry best practices. Our primary certifications include: 

• Services that comply with the requirements and principles of AS 12207 (Information 

Technology—Software Life Cycle Processes). 

• Consultants experienced in planning, developing and implementing the Information 

Technology Infrastructure Library (ITIL) service management standards, including Service 

Delivery and Service Support. 



• Support services that comply with the requirements and principles of AS8018 (Australian 

Standard for ICT Service Management) and AS17799 (Information Technology Code of Practice 

for Information Security). 

• Risk management best practice (in accordance with AS/NZS:ISO 31000.2009. 

• The application of quality principles, as defined under AS/NZS 9001:2000, PRINCE2, MSP 

and ITIL methodologies. 

• Microsoft Gold Certified Partner, providing the full range of Microsoft technical and 

product related services. 

• Certified Project Management practitioners in the application of PRINCE2 ®, Managing 

Successful Programmes ®, PMBOK and/or Project Management Methodology Version 2 

(PMMv2). 

• Roadmap to gain the following accreditations: CMMI Maturity Level 3; Registered Training 

Organisation (RTO) status; ISO9001; and EPA environment management plan licence. 

• Member of the Defence Industry Security Protocol (DISP). 

• Member of the Australian Institute of Project Management. 

• Member of the Australian Information Industry Association. 

• Member of over 20 Australian Government Panels. 


Connexxion has significant experience in the delivery of project and portfolio management 

services. The methodology includes the identification of the business requirement, evaluation of 

software tools, and the selection and implementation of the best system including support. 

Project 1: Network Infrastructure Division. 

Project: Enterprise Project Management (EPM). 

Approach: The vision of the NID Executive was to create a work environment to support business 

“Any Time Any Where”, that complied with CIOG governance requirements. Connexxion’s 

extensive analysis uncovered the business requirements and recommended a solution based on 

Microsoft Portfolio Manager, SharePoint and Project Server. The continued administration and 

management of the solution is conducted by the Project Support Office (PSO). 

Outcomes: The EPM solution resulted in improved visibility, insight, and control across all projects 

at both the individual project and at program and portfolio levels. The reporting functionality has 

enhanced decision-making, maximised resource utilisation and increased operational efficiency. 

Project 2: Infrastructure Management System (IMS) 

Project: IMS Program Mandate and Roadmap 

Approach: IMS is responsible for the development of 3rd Level support for a variety of enterprise 

network and application management tools. Our developed a Program mandate detailing how the 

various capabilities supported high level organisational objectives. A roadmap was created that 

mapped the capabilities to the Defence ITIL model and communicated to a broad audience. 

Outcomes: The business case was submitted via two Ministerial Submissions for the 

implementation of new capabilities, both were fully supported, and approved, as they have been 

identified as foundation capabilities supporting the Strategic Reform Program. 



Organisation Name Consulcad (The Trustee for the S T Unit Trust) 

Trading Name Consulcad 

Contact Mr Kieran Sands 

Address 610 Burwood Road 

Suburb Hawthorn 



Website www.consulcad.com 

Email kieran.sands@consulcad.com 

ABN 49671820077 


Established in 1985, Consulcad has grown from a CAD / GIS company and diversified into a hybrid 

company with specific expertise in Project Feasibility, Management and Delivery. Whilst still 

providing drafting and GIS services, Consulcad also provides its clients with Project Controls and 

Data Management solutions. 

Consulcad has expertise in the IT & Project Management aspects of infrastructure, engineering, 

facilities management, across the government and private sectors. Our clients include BHP Billiton, 

Rio Tinto, CB Richard Ellis, WA Health, Major Projects Victoria, Telstra & 20+ Local 

Governments to name a few. 

Our staff have a mix of industry, technical and project management skills ensuring we can provide 

targeted solutions and services. Many of the team have dual qualifications in disciplines such as 

Architecture, Cartography, Engineering, Surveying, as well as Business and IT. Consulcad takes 

pride in its long-standing reputation for industry best practice solutions. Our technical expertise and 

industry knowledge on implementation and project management provide a powerful, cost effective 

resource for our clients. Our goal is to be effective, innovative and competitive in providing robust 

and flexible information and project management services. 



Consulcad are Project and Portfolio Management experts –we have worked on some of the largest 

projects in the country including the Fiona Stanley Hospital, BHP Olympic Dam and VicTrack 

Fibre Optic Network. State Government departments responsible for health, education, transport 

and infrastructure regularly engage Consulcad to help them deliver major capital works projects 

across Australia. 

a) Mercy Hospital and Austin Hospital Redevelopment: Consulcad established the Virtual Project 

Office (VPO) system - the first of its kind in Australia which involved over 100 users, both in the 

Project office and remotely via the web interface. The VPO Software ensured that all project 

information is managed centrally throughout the design and construction phases – the VPO 

software ensured the project was delivered on time and was a key element the success of the 

project. 

b) Rio Tinto Project Management Unit identified a need for a Construction Project Management 

Solution that would allow project owners to manage Rio Tinto projects and accommodate internal 

reporting and centralised accounting requirements. A strategic investigation of ‘Commercial Off 



The Shelf’ solutions was completed and Consulcad was engaged to evaluate market leading project 

management software. 

With extensive experience working as project managers and system implementation experts 

Consulcad were able to help Rio Tinto develop functional analysis documentation that addressed, 

user, business and management needs. 

Consulcad went out to the market and invited appropriate vendors to demonstrate, vendors were 

able to use analysis information to focus on Rio Tinto’s specific requirements to ensure 



Organisation Name Cordelta Pty Ltd 

Trading Name Cordelta 

Contact Ms Rebecca Edwards 

Address Level 1, 44-52 Townshend St 

Suburb PHILLIP 



Website cordelta.com 

Email quotes@cordelta.com 

ABN 69107788401 


Cordelta is an ACT-based professional services company that helps to improve business outcomes 

through management and technology services, solutions and capability enhancement. The company 

was established in 2004 to provide an environment in which people could use their initiative, 

experience and passion to deliver outstanding results on business and IT projects. Since then the 

company has worked hard to improve the breadth and depth of its services through selective 

recruitment, internal development and the successful delivery of client engagements. Cordelta 

currently has over 150 permanent and contract employees within the ACT and revenue of 

approximately $20m per annum. The company has successfully completed over 500 engagements 

and is an active member of various management and ICT panels with Commonwealth Government 

agencies, including the Department of Defence and the Department of Finance and Deregulation. 

Our strengths include, experienced staff at competitive rates; detailed knowledge of public sector 

requirements and reforms; tools and techniques that comply with industry standards and client 

requirements; commitment to integration with client teams and transfer of knowledge to client staff; 

a pragmatic and collaborative working style; and an excellent reputation for the successful delivery 

of projects. 


Cordelta has an established quality management system which aligns to ISO9001:2000 within the 

following categories, document and record management; management responsibility; resource 

management; and measurement, analysis, and improvement. The components of Cordelta’s quality 

management system are documented on the company’s intranet site, as well as in management, 

employee and contractor agreements. The Cordelta management team has defined a set of core 

values which are frequently promoted and modelled and is responsible for quality assurance on 

engagements. Employees are mentored in the Cordelta quality management system and every 

engagement is subject to management review of inputs and outputs. Cordelta has infrastructure in 

place to support its quality management system, including, time-recording system; document and 

record management system; integrated engagement and financial management system and 

employee enablement – email, SOE. In order to measure, analyse and continually improve 

Cordelta’s quality management system, Cordelta reviews management systems and procedures 

monthly to identify and resolve issues. Periodic and post implementation reviews of each 

engagement are also undertaken to identify strengths, weaknesses, opportunities and threats. This 

includes a face to face meeting with the client to determine their level of satisfaction and identify 

opportunities for improvement. 




Cordelta offers a range of services for project and portfolio management to ensure IT initiatives are 

aligned with business objectives and managed within a well-defined and accepted structure to 

deliver expected benefits. Our services extend from program definition and planning through to 

project delivery and benefits realisation. We can establish governance arrangements that conform to 

industry standards such as PRINCE2 and PMBOK and coordinate these arrangements through a 

program management office that helps to deliver the required level of quality, focus and efficiency. 

We are also very effective in the management of specific projects to ensure they meet the 

expectations of the project sponsor and key stakeholders. All of our services are based on practical 

experience and research into best practice and relevant standards. Cordelta was engaged by the 

Australian Customs and Border Protection Service in 2008 to manage a $3m project for the 

acquisition and implementation of a case management system for investigations. Cordelta led the 

project from start to finish and successfully delivered the system on schedule and within budget. 

The project subsequently won a national award for excellence in project management. Cordelta was 

engaged by the Civil Aviation Safety Authority in 2010 to manage a multi-million dollar systems 

integration program to provide an online service delivery channel for the regulation of Australian 

aviation. Cordelta joined the project at the detailed design stage, established the program 

management office and led the systems integration team that was responsible for the development 

and delivery of the prototype solution. 



Organisation Name CPT Global Limited 

Trading Name 

Contact Mr Steve Hickey 

Address Level 4, 161 London Circuit 




Website www.cptglobal.com 

Email shickey@cptglobal.com 

ABN 16083090895 


CPT Global Limited is an established and proven independent technical and IT management 

consulting services company with over 200 consultants working with almost 70 clients worldwide. 

CPT’s head office is in Melbourne with offices in Canberra, Sydney, London, Munich and New 

York, and is listed on the Australian Stock Exchange (ASX:CGO). 

With its IT management consulting services, CPT focuses on providing the IT organisation with 

independent client-side consulting services leading, coaching and partnering with each client’s IT 

management team. This extensive and proven management consulting practice leverages the 

extensive experience of our professionals to deliver practical quality business solutions and advice 

to our clients. 

CPT’s professionals have experience in areas such as ICT Strategic Planning, ICT Sourcing 

Strategies, Business Cases, Business Requirements, Information Architecture and Complex Project 

Management. These services are predominantly provided to the Government, Health and Banking 

and Finance industries. 

CPT’s independence and experience ensures that our clients receive strategies and ongoing advice 

that has no conflict of interest with the selection of packages/products or delivery service providers. 

CPT is always prepared to support the implementation of our recommendations. 


CPT Global is an ISO 9001:2000 quality accredited organisation. The application of our business 

processes and policies ensure that only suitably experienced consultants deliver our services. CPT 

Global services are delivered through the application of consultant experience, CPT processes and 

client’s processes to ensure that delivery meets the client’s objectives and risks are mitigated. 


CPT Global Limited has a team of experienced senior Project Managers and Program Managers, 

each with decades of experience and IT project knowledge. 

CPT assesses the needs of each particular organization, project environment, and target outcomes, 

and will prepare plans and establish project organization, methodology and tools to best meet the 

needs of that Government Department or agency. CPT Global will deploy clever and innovative 

approaches to organise and govern the execution of the program of work. 

CPT Project management professionals can demonstrate significant successful track records for 

delivering results in complex program environments. 



CPT provides client sided project / program management services independent of vendor products 

or external developers / delivers. 

Typical CPT Project / Program Management roles include: 

- Project or Program Office establishment (DoFA, BHP); 

- Project reviews (DoFA, TAC); 

- Technical Project Reviews (VCAA); 

- Program Management roles over multi project streams involving multiple external vendors/service 

providers (eg: DHS HealthSMART); 

- Project Management of business case development and feasibility assessment projects. (eg: 

Telstra ISAAC); 

- Project management of RFI and RFT projects (eg: at VWA, BHP, DHS HealthSMART); 

- Implementation Management of vendor packages (eg: DHS HealthSMART). 



Organisation Name Datacom Systems ACT 

Trading Name 

Contact Mr John Burns 

Address Unit 2 65 Tennant St 




Website http://www.datacom.com.au/ 

Email john.burns@datacom.com.au 

ABN 39135427075 


Datacom is one of the largest Australasian-owned professional IT services companies, offering 

customers flexibility and choice and a customer focus second-to-none. Founded in 1965, Datacom 

has a successful 46 year history, is consistently growing and profitable and has a track record of 

delivering innovative, value-for-money technology solutions. Established in Australia in 1992, 

Datacom’s capabilities include Application and Web Development, Professional Services, Managed 

Services, IT Procurement and Contact Centres. Datacom understands that to participate in the IT 

marketplace and be successful we must achieve repeat business through successful service delivery 

and a reputation of excellence. Our growth over the past years is perhaps the most obvious indicator 

that we are delivering on our word, retaining customers and delivering the best value outcomes in 

the market. Our approach is different because our focus is on creating mutually beneficial 

relationships – relationships that allow our customers to realise superior performance and value 

from their IT investments. Datacom employs 3,500+ staff and supports local and global 

organisation across Australia. Through our local presence in 16 offices across the region, our teams 

deliver global services and solutions, with the flexibility, care and attention of a local organisation. 


Datacom Systems achieved ISO 20000 certification in July 2009 and was one of the first Australian 

organisation to be certified for this level of ISO accreditation. Overall, ISO 20000 has provided a 

recognised, tried and tested management system that allows Datacom to plan, manage, deliver, 

monitor, review and improve our services. Datacom has a proven track record with environmental 

solutions achieving ISO 14001 Environmental Management certification in November 2009 and 

receiving the highest rating yet achieved by any organisation in the RMIT University-Connection 

Research Green IT Readiness Index scoring 72.9 (out of 100), substantially higher than the 

Australian cross-industry average of 39.5. Datacom’s commitment to the ISO 14001 standard is 

identified through winning the ARN Green IT Award 3 years in a row. Datacom understands the 

importance of maintaining quality throughout all service delivery channels and holds ISO 9001 

certification in all key areas of our business. This provides our Government partners with the 

confidence that their customers are receiving optimum levels of customer service and support. 

Datacom is a corporate member of the AIPM (Australian Institute of Project Managers). Our PM's 

are certified in a range of methodologies including RegPM and Prince2 


Datacom provides Project and Portfolio Management through our internally developed project 

management methodology – Datacom Delivery Method (DDM). Datacom’s methodology is based 



on the Project Management Body of Knowledge (PMBOK) and the Projects In Controlled 

Environments V2 (PRINCE2) methodologies. Datacom is an award winning Professional IT 

services provider with recent achievements including being voted the Business review weekly 

(BRW) Best Professional Service Firm in Australia ($50-$200 million) 2009 and being awarded the 

BRW Best IT Services Firm in Australia for an unprecedented 2 years in a row 2009 and 2010 

Recently Datacom has provided both Program and Project Management to the Department of 

Sustainability, Environment, Water, Population and Communities (DSEWPAC) IT Refresh 

program which not only includes virtualising much of the IT infrastructure but the deployment of 

desktop thin client technology. Datacom has also established a PMO within DSEWPAC which over 

sees a $20 Million dollar program and has successfully delivered over 60 projects in the last 2 years, 

including the provision of a Manage Print Solution (MPS) which has reduced the user to printer 

ratio from 6:1 to 20:1 and overall print volumes to allow for a cost saving solution. Datacom is also 

providing Project Management to the Therapeutic Goods Administration (TGA) for the provision of 

a Storage Area Network (SAN) for the first time into TGA’s Network. 



Organisation Name Deloitte Touche Tohmatsu 

Trading Name Deloitte 

Contact Mr Dean Grandy 

Address 8 Brindabella Circuit 

Suburb Brindabella Business Park 



Website www.deloitte.com.au 

Email dgrandy@deloitte.com.au 

ABN 74490121060 


Deloitte offers a leading global firm with decades of experience servicing Public Sector clients in 

Australia and internationally. Our key assets are our ability to resource a diverse range of skills and 

experience across our national practice to meet your needs in an efficient and cost-effective manner. 

Supporting our key personnel are Deloitte’s global methodologies and tools together with a pool of 

over 4,500 employees in Australia whose skills and experience are shared through an extensive 

knowledge management capability. 

Deloitte’s depth of experience and our strong technology acumen together with our proven 

methodologies and tools combine to differentiate us from our competitors. Our solutions are based 

on the Deloitte CIO Management Framework and our Enterprise Programme Management 

Framework (EPMF). These frameworks assist in the alignment of ICT strategy with business 

strategy through the assessment of capabilities and opportunities and the optimisation of an 

organisation’s portfolio of programs and project. 

Deloitte has a proven track record working collaboratively with our government clients to 

successfully implement the frameworks. As a result, we are confident that we can bring a strong 

combination of knowledge and technical expertise to the ICT Management Consultancy panel. 



A core component of Deloitte’s Enterprise Program Management is the Project Management Office 

(PMO) and strategy used to manage time and cost pressures of implementation of new technology. 

The Program Management Office Framework (PMOF) introduces processes and practices that 

support the Project Office and help achieve the core responsibilities of: 

- Program Integration 

- Alignment between the portfolio of projects with business strategy 

- synergies across the program through standardised tools, processes, practices 

- Dependency Awareness 

- Highlighting linkages and dependencies 

- Standards Adherence 

- Development of standards for quality and project management 



- Compliance monitoring 

- Management reporting 

Deloitte’s PMO Framework includes a detailed step by step approach that will help organisations 

implement the framework successfully and efficiently, providing a structured approach to the 

effective set-up of and delivery of activities for the Project Office. 

We have considerable experience and excellent track record undertaking this work in Australia 

Government. For example: 

- Department of Human Services (Vic) - HealthSMART Program 

- FaCSIA - ICT Systems Review/CCMS IT Strategy 

- Australia Post - Project/Programme Management 

- Office of Health Information Systems, Department of Human Services (Vic) 

- NSW Police - ICT Programme/Portfolio Management 



Organisation Name DMT Business Solutions Pty Limited 

Trading Name 

Contact Mr Duane Turner 

Address 26 Forrester Court 

Suburb Sanctuary Point 



Website www.dmt.net.au 

Email duane@dmt.net.au 

ABN 13113109827 


DMT Business Solutions Pty Limited (DMT) is a micro enterprise based on the NSW South Coast. 

DMT has grown, slightly, from a sole trading enterprise and now provides a small team of 

professionally trained consultants specialising in project support. DMT primarily contracts (on a 

sub contract basis) to the Department of Defence and is looking to expand to private industry. 



DMT Business Solutions Pty Limited (DMT) is a micro enterprise established for the provision of 

Project Management and Information Management support to Department of Defence (DoD) 

programs. 

DMT currently supports a DMO Major Capital Acquisition project with the provision of 

commercial and procurement management services. In this role DMT provides contract 

management of the $200M contract and provides direct support to the Project Manager and Project 

Director. 

Additionally, DMT provides Project Management services to the DoD Chief Information Officer 

Group in the provision of key ICT user operating environments. As the Project Manager for the 

provision of the DoD Standard Operating Environment (SOE) DMT (in a sub-contracting capacity) 

ensured rigorous project management principles were employed, based primary on the principles of 

PRINCE2 in addition to the customers own project delivery standards and techniques. 

Recently DMT provided contracted support to a DoD site in the provision of Information 

Management (including ICT strategic management, Data Management, ICT Project definition and 

implementation and ICT support). 

DMT staff are trained (and some certified) in PRINCE2 and ITIL V3. 



Organisation Name Doll Martin Associates Pty Ltd 

Trading Name 

Contact Mr Richard Baecher 

Address Level 18, 323 Castlereagh Street 

Suburb Sydney 



Website www.dollmartin.com.au 

Email Rbaecher@dollmartin.com.au 

ABN 52002556710 


Doll Martin Associates (DMA) is an independent Australian management consultancy founded in 

1983. 

Our goal is to enable our clients to bridge the knowledge gap between corporate direction, 

information technology and business operations. We have a well-established reputation and have 

successfully assisted many private sector companies and government agencies throughout Australia. 

The public sector is our biggest client. We have consulted to a wide range of government agencies, 

and as a result we understand the culture, imperatives, structure and operation of the public sector. 

We are committed to assisting our clients in the formulation of strategies, plans, architectures and 

specifications for the acquisition, management, quality and use of information, and the 

implementation of governance, processes, systems and solutions to improve business performance. 

Our services focus on the effective use of information as an integrated business resource and in 

enabling agencies to develop strong information management cultures, architectures and solutions 

that are aligned with business needs. We primarily operate from Sydney, with a staff of some 25 

personnel, and links to a network of complementary specialist firms. Our expertise lies in the areas 

of strategic planning, information management, business systems requirements and acquisition, and 

business performance. 


Doll Martin Associates has implemented a Quality System and is accredited to ISO9001:2008 by 

SAI Global (licence QEC6535), with recertification having taken place in 2011. 

We are proud of our membership of the following panels: 

New South Wales Government 

• ICT Services Approved Supplier Panel Contract 2020 (NSW) 

• RTA NSW - Professional Services (various) 

• Land & Property Management Authority of NSW. 

Queensland Government 

• Government Information Technology Contract GITC 

Australian Federal Government 



• Australian Government Information Management Office - ICT Management Consultants 

MultiUse List 

• The Treasury - ICT Business Support Services panel 

• Australian Securities & Investment Commission - IT Professional Services panel 

• Austrade - Information Management panel 

• Australian Commission on Safety & Quality in Health Care - Standing Offer 

• Department of Education, Employment & Workplace Relations - ICT Technical & Advisory 

Services panel 

• Department of Health & Ageing - Information Technology Services panel. 

We have a strategic alliance with Galexia, who are legal, policy and technical specialists in identity 

management, authentication, privacy, public key infrastructure and e-commerce, with membership 

of the AGIMO Identity Management and Authentication Consultancy Panel. 


DMA sees the essence of project and portfolio management as assisting agencies to ensure that they 

are not just doing projects right, but that they are doing the right projects to support their corporate 

objectives, and that they are in a position to measure and demonstrate the benefits realised from the 

portfolio. Portfolio considerations include consistency of objectives, functions and information 

across projects. Services include the development of: 

- Portfolio investment plans. 

- Portfolio management tools and processes. 

- Portfolio based reporting frameworks. 

- Feasibility and risk assessment studies. 

- Establishment of project management offices. 

Example projects: 

NSW State Rail Authority (2002): Established a Project Management Office to manage the 

implementation of all critical IT projects, including portfolio of projects, resources, budgets, 

standards, tools, procedures and reporting structures. 

Large NSW Government agency(2006): Established a portfolio management framework, processes, 

reporting mechanisms and investment plan for ICT projects. 



Organisation Name Dowling Consulting (Trustee for the Dowling 

Group Trust ) 

Trading Name Dowling Consulting 

Contact Mr David Dowling 

Address 3/312 St Kilda Rd 

Suburb Southbank 



Website www.dowlingconsulting.biz 

Email dowling@dowlingconsulting.biz 

ABN 63286680686 


Dowling Consulting was formed in 2002 and now has over 50 professional service consultants in 

Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra 

office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process 

improvement and transformation, IT Service Management, IT Organisational improvement and 

Transformation, IT and Business Strategic planning and general management consulting. 


Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants 

and trainers. 

We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors, 

1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP 

practitioners. 


Dowling Consulting has assisted a number of customers in the selection and implementation of 

Project, Portfolio and Program management tools and solutions. Additionally we have developed 

and implemented a number of PMO functions where we have developed the process models, 

procedures, position descriptions and coached and mentored client staff in the uptake. 

Case Study 1 - DPW Queensland 

DPW Queensland required a whole of department view of programs and projects across their 

business, namely Goprint, Shared Services Division (QSG), Office of the CIO, Qfleet, Public 

Works (Building) and the Corporate division. We developed the process models, procedures, 

implemented a central PPM tool and repositories, dashboard and scorecard reporting linked to 

corporate objectives. We screened over 800 projects across the group and normalised the reporting 

and rating against objectives. This project received an offical and public commendation from the 

then CIO Glenn Marriot. 

Case Study 2 - Australia Post 

Dowling Consulting was commissioned to conduct a requirements analysis, business case, Request 

for Proposal and election of the PPM tools for Australia Post. This project incorporated the 

rationalistion and consolidation of all divisional PMO tools to a central corporate wide PMO. 



Organisation Name DWS Advanced Business Solutions Ltd 

Trading Name DWS (NSW) Pty Ltd 

Contact Mr Shayne Smith 

Address Level 1, 161 London Circuit, 

Suburb Canberra City 



Website www.dws.com.au 

Email shayne.smith@dws.com.au 

ABN 83085656088 


DWS Advanced Business Solutions is a premier Australian IT Services provider. With established 

offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time 

employees, DWS is the total software solution provider of choice to many of Australia’s largest and 

well know blue chip organisations. Committed to continuing as the industry pacesetter in the 

provision of end-to-end IT solutions, DWS has experienced significant success and growth by 

providing the best possible competitive advantage for its extensive and impressive client base. 

Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to 

assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining 

the best professionals possible through a unique three layer recruitment process, DWS is able to 

deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS 

can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach 

to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS 

culture ensures every interaction with clients, suppliers and employees is based on these values and 

this provides the strongest possible foundation for growth and excellence. 


Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first 

achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft 

certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified 

Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified 

Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ 

SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially 

developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and 

continues to mature to the current day having incorporated over 1,500 improvements and major 

initiatives since it was first certified. SpinnakerOne was one of the first Quality Management 

Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to 

incorporate industry best practice and the experience of our 550+ strong project consultants. 

CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs 

that cover all our service offerings. These encapsulate our experience and expertise in judiciously 

applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), 

OGC (ITLv3) etc. 




DWS has considerable Project and Program Management (PPM) services, resources and expertise. 

We can provide the following Project and Portfolio management specific services: • Project 

Portfolio Management: Assessment of a client’s Portfolio strategy • Project Management Office 

(PMO): DWS has a PMO that can be used by clients, or DWS can assist clients to establish their 

own PMO, This will provide project management tools, progress recording and reporting support. 

DWS can provide knowledge and experience in PPM. We have experienced programme managers 

who will: • assess organisation structure and project circumstances • evaluate appropriate tools • 

implement, utilise and train personnel in the use of tools and understanding relevant reporting • 

report on progress DWS primarily utilise Microsoft Project and Microsoft Project Server (EPM). 

We incorporate this with our in-house SpinnakerOne quality methodology to ensure clients have all 

tools and knowledge needed to successfully manage a range of projects of all sizes and criticality to 

the organisation. DWS has successfully delivered projects for both corporate and government 

(federal and state) customers throughout Australia. Relevant Projects: • The Australian Taxation 

Office (ATO) is a long term client of DWS, where have for many years provided development and 

project management services in support of e-Tax. • DWS has for some time provided support to 

Virgin Blue, most recently providing business analyst and program/project management services to 

support the integration of A330 passenger aircraft. 



Organisation Name e8 Consulting Pty Limited 

Trading Name 

Contact Mr Terry Rowlings 

Address Level 11, 189 Kent Street 

Suburb Sydney 



Website www.e8Consulting.com 

Email terry.rowlings@e8Consulting.com 

ABN 25129731924 


E8 Consulting delivers strategic and business consulting services in four areas: business process 

management to drive business efficiency, service improvement, and governance, risk management 

and compliance; enterprise communication and collaboration, leveraging enterprise 2.0 tools, to 

deliver business efficiency, enable high-performance teams and drive organisational knowledgecapture; 

project governance that enables organisations to achieve superior returns from projects 

(ICT and non-ICT); and the management of strategic programmes to realise business benefits. 

Our commitment to customers is to help them achieve superior operating performance and aboveaverage 

returns. The consulting practice was established in 2000 as part of The Frame Group Pty 

Ltd, providing business process management services, and expanded in 2008 to include 

communication and collaboration strategy and implementation, governance of projects and 

management of strategic programmes. Our clients include public and private sector organisations 

across all industries. We are Australian owned with offices in Sydney, Melbourne, Brisbane and 

Canberra. Our people are thought-leaders in their field, with unique experience and skills, and we 

use, teach and contribute to the world’s leading standards, frameworks and toolsets. We ensure 

knowledge capture and transfer is embedded in all our projects. Our goal is to provide exceptional 

services to enable our clients to be exceptional. 


Systems Audit and Control Association (ISACA), ISACA Representative at Standards Australia on 

the Standards Committee AS 8015, AS 8016; Corporate members Information Technology Service 

Management Forum (itSMF); a number of e8 Consulting consultants hold Federal and NSW 

Government Gateway accreditation. 


Project and portfolio management is a core capability of e8 Consulting. We provide a disciplined 

framework for establishing a programme office, and have deep skills and experience across a 

number of project management methodologies. We have particular expertise in project governance, 

and the role that the Board, Management and project teams play in the successful delivery of project 

benefits. 

Our client engagements include: 

Our consultants designed, documented and implemented the Programme Management Plan for 

Commonwealth Bank (CBA) Network Perimeter Services projects which are managed by our sister 

company The Frame Group (Frame). The plan covered: the overall governance structure between 



CBA and Frame for NPSS projects; the overall programme structure; the process for managing the 

projects that will form the programme and the control and reporting mechanisms for the programme 

and its projects. 

Sydney Water Corporation’s (SWC) data and voice network had reached end of life and required 

replacement. The current contact centre was a managed service which the organisation wanted to 

bring in house. Additionally SWC was moving its corporate headquarters from Sydney City to 

Parramatta. e8 Consultants provided the Program Management for the tendering process and 

management of the IT relocation. We established and operated the program management office 

(PMO) that: defined and implemented reporting structures and tools, identified key resources and 

skill sets needed to staff the PMO, developed and managed the program budget, determined 

program tools, managed risks, defined and planned program stages, managed the project plan and 

schedule, and provided reports to SWC management. 



Organisation Name EDS (Australia) Pty Ltd 

Trading Name 

Contact Mr Paul Hogie 

Address Level 3, 2 Barry Drive 




Website http://www.eds.com 

Email paul.hogie@eds.com 

ABN 18002855085 


With $21.3 billion in 2006 revenues, a Fortune 500 ranking of 111 (2007) and 134,000 employees 

in 60 countries, EDS is one of the world’s leading business, technology and consulting service 

providers. 

EDS has over 40 years experience working with national/federal and state government entities 

supporting major government initiatives that range from fiscal reforms to defence transformation to 

improving border security and citizen centric services. With over 20,000 employees serving 500 

government clients in 29 countries, EDS understands the business of government. 

We offer a broad portfolio of business and technology solutions. Our portfolio comprises 

information technology, applications, business process and consulting services including Business 

Transformation, Architecture, Applications Modernisation, Technology Transformation, Change 

Management, ICT Governance, Enterprise Service Management, and Program and Project 

Management. 

EDS has a dedicated government consulting team based in Canberra. They can be supplemented by 

1000 consultants and 600 Canberra-based and 4000 Australia-wide specialist staff. 

Our employees contribute to and benefit from a comprehensive global knowledge network. This 

network comprises formal communities of interest for the purpose of identifying, developing and 

deploying industry knowledge and expertise. 

EDS provides services to numerous Australian Government agencies, including the Australian 

Taxation Office, Child Support Agency, Australian Customs Service, VicRoads and the South 

Australian Government. 


Quality Management System (QMS) 

EDS Australia complies with the ISO 9001:2000 Quality Management Standards. 

Certification was issued by SAI Global Certification Services Pty Ltd on 12 December 2006 and 

expires on 21st November 2009. The Certificate Number is QEC2166. 

Capability Maturity Model - Integration (CMMI) 

Our CMMI certified Australian Solution Centres operate at between CMMI levels 3 and 5. 

ITIL 



EDS is a global member of the Information Technology Service Management Forum (itSMF) and 

sits on the BS15000 executive subcommittee and the ITIL Accreditation Board for the ISEB. 

EDS Australia maintains a team of ITIL instructors and operates an ISEB-accredited course to 

provide ITIL Foundation training to our delivery and support organisations. Within Australia, our 

employees have achieved the following certifications: 

-200+ ITIL Foundation Certificates 

-26 ITIL Practitioners Certificates 

-4 ICTIM Practitioners Certificates 

-17 ITIL Manager’s Certificates. 

PMI 

Our Project Management Methodology (PM2) follows SEI’s CMMI (Capability Maturity Model® 

Integration) and the Project Management Institute (PMI) guidelines. 

We have more than 140 PMI certified staff in Australia. 

Six-Sigma 

Within Australia we have 18 Six Sigma experts, comprising Yellow, Green and Black Belts. 


Service Offerings 

EDS’ Project and Program Management (PPM) consulting offering can provide the following 

Project and Portfolio management specific services: 

- Project Management Office (PMO): Establishment of a PMO to provide planning mentoring, 

reporting, metrics support, milestone monitoring and policing of adherence to standards. 

- Project Portfolio Management: Assessment of a client’s Portfolio strategy, focused on: 

- Projects prioritisation 

- Governance 

- Processes and tools. 

- Project Management process and tool integration: Evaluation of a client’s current environment and 

tool requirements together with recommendations for appropriate processes and toolsets. 

- General advisory services/mentoring: Engage and work one-on-one with a client to establish a 

PMO and associated project support services. 

Capability and Experience 

Actively involved with Project Management Institute (PMI) with 3,400+ PMI certified 

practitioners. 

EDS’ Global Program Management Architecture (GPMA) for establishing program management 

structures - implemented in Program Management Offices worldwide. 

EDS’s Project Management Delivery organization is ISO 9001 registered. 

Australian Financial Organisation - Complex project 24 EDS applications and five separate work 

streams converting 5 million records across eight systems. 

AFG - implemented a program management office to oversee all projects undertaken by EDS on 

behalf of AFG clients – ATO, CSA and Customs. This PMO is integrated with the client PMOs. 



Organisation Name Envista Pty Ltd 

Trading Name Envista 

Contact Mr Daniel Murray 

Address 58 Dunstan Street 

Suburb Curtin 



Website 

Email dmurray@envista.com.au 

ABN 26114790215 


Envista Pty Ltd is a Canberra based ICT and Business consulting firm. It provides specialised 

services through the assembly of high calibre industry professionals who are regarded as leading 

experts in their field. Envista holds specialisations across a range of technical and business 

disciplines, including; ICT strategic planning, business case development and support, project 

management and methodology and ICT systems Architecture development. Envista Staff have a 

rich diversity of experience across a wide range of business sectors and disciplines. This includes 

track records both nationally and internationally providing value adding services and advice to 

clients across the Asia Pacific region. Envista only employees business minded technologists with 

track records of delivering timely and quality outcomes. Collectively, the experience and reputation 

of the team form a unique capability, delivering first class results and value for money. Envista 

prides itself on the ability to engage and solve customer problems at any stage of the business value 

chain. Envista Staff are renowned not only for their ability to develop unique and innovative 

concepts to identify and address business and technology problems, but also their ability to drive 

and implement those concepts across complex business environments. 


Not Applicable 


Envista and its Project Managers are members of the Australian Institute of Project Managers and 

formally trained in Project Management. Furthermore, most have post graduate qualifications in 

management and business disciplines. Envista Project Managers have extensive Project and 

Portfolio Management experience working within the Federal Government ICT environment. This 

experience includes having performed roles in major capital projects and various communications 

projects that involved the upgrade and relocation of ICT and satellite communications infrastructure 

within highly secure and complex environments. Envista Project Managers have experience 

managing multi-million dollar programs delivering complex ICT services requiring prudent 

financial estimating, forecasting and budget management. This includes a proven track record of 

being able to work to tight deadlines and under pressure. Examples of Envista’s Project and 

Portfolo Management include: Project Management of JP2047 2A and Secure Voice over IP 

Upgrade Project Project Implementation of DMO Rapid Acquisition Deployable Satellite Terminal 

Solution Architecture, Design and Project Management of the MCI WorldCom Managed IP VPN 

Products launched across the Asia Pacific; Project Management and technical support for the design 

of the Defence Canberra Metropolitan Area Ethernet Network Establishment and Project 



Management of the Defence Leased Lines Management System Project development and 

establishment to reduce OPEX (saved AUD$100,000 in first month, $4m over 8 months, in excess 

of the initial savings estimates) Project Management of the DFAT Transfer Cross Domain System 

(Gateway between SATIN High and Low) Project Management of the Defence Unified 

Communications Project (UC solution for the Defence Secret Network. 



Organisation Name EPM Partners Unit Trust P/L 

Trading Name EPM Partners 

Contact Mr Stuart Penny 

Address 65 Hume Street 

Suburb Crows Nest 



Website www.epmpartners.com.au 

Email stuart.penny@epmpartners.com.au 

ABN 30644699307 


EPM Partners is a highly specialised consulting company that focuses solely on the design, 

configuration, deployment, user-training and support of Enterprise Project Management (EPM) 

solutions based upon Microsoft’s Project Server and Portfolio Server products, and their supporting 

technologies (Microsoft SharePoint, Microsoft Office, Microsoft reporting tools, etc). The company 

has successfully delivered projects for both corporate and government (federal and state) customers 

in NSW, Canberra, Queensland and Victoria. The company was founded in 2008 and enjoys a fine 

reputation with some of Australia’s leading companies and government agencies. 



EPM Partners is a highly specialised consulting company that focuses solely on the design, 

configuration, deployment, user-training and support of Enterprise Project Management 

(EPM)solutions based upon Microsoft’s Project Server and Portfolio Server products, and their 

supporting technologies (Microsoft SharePoint, Microsoft Office, Microsoft reporting tools, etc). 

The company has successfully delivered projects for both corporate and government (federal and 

state)customers in NSW, Canberra, Queensland and Victoria. The company was founded in 2008 

and enjoys a fine reputation with some of Australia’s leading companies and government agencies. 

Two specific examples include: Australian Taxation Office. Having one of the largest EPM 

implementations in Australia, with over 2000 users, the upgrade from Project Server 2003 to Project 

Server 2007 had significant business impact and provided opportunity to realise new benefits 

through the use of the new 2007 functionality. EPM Partners provided the lead consultant on this 

internally managed engagement resulting in a successful deployment in Sept 2009. Australian 

Customs & Border Protection Service. Customs selected Project Server 2007 to fulfil its time 

sheeting requirements. In Feb 2010 EPM Partners installed, configured, trained and delivered the 

custom-reporting required to meet Customs' time sheeting requirements. Use of further Project 

Server functionality is now being considered as a phase two to this project. 



Organisation Name Ernst & Young Australia 

Trading Name 

Contact Mr Andrew Garner 

Address Ernst & Young, GPO Box 281 




Website www.ey.com/au 

Email fedgov@au.ey.com 

ABN 75288172749 


Ernst & Young helps companies in businesses across all industries — from emerging growth 

companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 

people in 140 countries around the globe pursue the highest levels of integrity, quality and 

professionalism to provide clients with a broad array of professional services. 

Quality In Everything We Do 

Ernst & Young’s integrity and professional competence are the cornerstones of our global 

organisation. We work hard to earn and maintain our clients’ trust and confidence. 

Services Offered 

Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, 

transactions, and human capital services. 

Industry Focus 

Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are 

dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and 

linking our professionals to facilitate collaboration and knowledge sharing. 

Culture 

Ernst & Young would not be such a successful organisation without great people and strong 

teamwork. We provide our people with solid career growth opportunities and a people-oriented 

workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so 

do our clients. 


We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All 

Ernst & Young personnel are responsible for understanding and applying our quality procedures 

and are appropriately trained upon commencement of their employment. Each person has the 

responsibility and authority to initiate quality improvement requests for any non-conformance 

encountered or for suggestions for improvement. 


Ernst & Young uses our "Effective Program Delivery" wheel as both a tool and a process to support 

the ICT governance process. This tool assists senior executives to check a Program or Portfolio’s 



health in terms of the respective underpinning projects. This allows senior executives to understand 

which projects are on track and those that have deviated or must be stopped because they are no 

longer relevant. The tool produces easy to read graphics that are mapped against each other through 

relative rankings. It achieves this through providing a framework which considers the key 

influences on a program’s success, as shown below: 

- Business acceptance 

- Vision and direction 

- Planning and execution 

- Measuring and monitoring 

NSW Department of Housing 

Implemented the Project Directorate for the MRP, an initiative designed to change the way in which 

maintenance is provided to their 130,000 dwellings with the intent to move to a more planned, 

rather than reactive maintenance strategy. 

NSW Department of Education and Training 

Provided both advice and assurance to management to ensure that the program and project methods 

being implemented were appropriate and being used efficiently and effectively. 



Organisation Name Eventra 

Trading Name Eventra 

Contact Mr Peter Howe 

Address 4/75 Lorimer St 

Suburb Docklands 



Website www.eventra.com.au 

Email peter.howe@eventra.com.au 

ABN 43026013729 


At Eventra we pride ourselves on taking the time to listen and understand your business. We design 

solutions to meet your current requirements whilst supporting future growth and change. Our 

strategic consulting services help clients reduce costs, drive efficiencies, improve service quality 

and create business value by better aligning technology investment with your overall business 

strategy. Eventra disciplines include: • IT Strategy planning and advice • Enterprise Architecture • 

Supplier/vendor assessment • Business case preparation • Board and Executive Management 

facilitation Eventra also provides Programme and Project Management services and resources to 

large and SMB clients. Each resource has these skill levels to operate within a Prince2 and PMBOK 

umbrella. These services have included the full spread of Project Management disciplines across the 

systems development life cycle including (but not limited to) the management of: • Planning • 

Scope • Cost • Quality • Scheduling • Change & Communications • Risk (identification and 

mitigation) • Resource Management (internal and external) • Vendor liaison (including 

procurement) • Implementation (including integration and transition management). 


Eve3ntra is progrerssing towards ITIL and CMMI accreditation and intend sto acheive both by the 

end of 2010 FY 


Eventra provides Programme and Project Management services and resources to large public and 

private organizations as well as SMB clients. These services include Programme and Project 

Management disciplines across the systems development life cycle including the management of: • 

Experienced practitioners of project management frameworks and methodologies (PMBOK and 

PRINCE2); • Extensive knowledge base including delivery frameworks, project templates and 

process definitions; • Project Management Office; • Project Governance; • Delivery Management of 

complex programmes. Example 1. Defence Materiel Organisation - Provision of the programme 

management services for the Logistics Acquisition Program Phase 2B.1 (2006 to 2009). The 

programme provides a single logistic information system to enable end-to-end management of an 

integrated supply chain. It is designed to support logistic processes for Australian Defence Force 

globally. It delivers improved financial management, integrated supply, inventory management, 

maintenance, movements and distribution throughout the ADO. Example 2. Australia Post Eventra 

was engaged to lead the IT Programme of work during the transition from the internal incumbent 

executive to newly appointed executive. This was for a 12 month period. The scope included the 

delivery management and improved capability across all 4 portfolios and alignment to business 



initiatives underway or planned. At any one time in excess of 30 projects would be underway across 

the programme. The results improved their project management capability, scheduling and costs, 

and a program view of performance for more effective communication and reporting. Eventra 

introduced governance forums at to increase the executive level engagement and improve 

communication with the business. 



Organisation Name FinXL IT Professional Services 

Trading Name FinXL Professional Services Pty Ltd 

Contact Mr Gary Harb 

Address Level 2, Ethos House, 28 - 36 Ainslie Avenue 




Website www.finxl.com.au 

Email garyh@finxl.com.au 

ABN 74104804793 


FinXL IT Professional Services Pty Ltd is an innovative Australian owned company that is part of 

the Finite Group of ICT specialist companies. FinXL was established in 2003 to assist clients to 

assemble specialist teams of skilled and experienced consultants to undertake specific ICT projects 

and deliverables on an ad-hoc basis. With established offices in Sydney, Melbourne, Brisbane, 

Canberra, Adelaide and Perth, FinXL has over 450 specialist ICT consultants engaged on 

assignment in six Australian states. FinXL’s strength is the ability to source consultants from our 

real time and virtual bench of consultants whom we have worked with previously and where the 

quality of their work is known to be of a high professional standard. We are also a DIAC approved 

Standard Business Sponsor enabling us to source, sponsor and employ international specialist ICT 

consultants on subclass 457 visas for up to 4 years, and currently employ circa 40 of these personnel 

around Australia. FinXL’s top three Australian based clients are Telstra, Singtel Optus, and 

Westpac. With significant contracts with Australian Government, State Governments, and a variety 

of private sector clients including AMP and Macquarie Bank. Our major project is a five year 

support contract with Defence. 


FinXL has a Quality Management System in place. We have appointed a third party certification 

organisation to confirm we meet the requirements of ISO 9001: 2008 with a target completion date 

of December 2011. 


Project and Portfolio Management is FinXL’s largest service offering for over 7 years, where we 

provide the largest number of professional resources to our many clients. Three of our largest and 

most established clients include Telstra, Optus and the Westpac Group. 

FinXL’s Project and Portfolio Management Services cover the full spectrum of ICT and include the 

provision of full end-to-end project management activities and ad-hoc defined pieces of work, with 

the value of projects ranging from $100,000 to over $50 million. 

Our consultants utilise a variety of methodologies depending on the requirements of our clients and 

the projects and include Prince2, PMBOK and Agile or other generic frameworks. FinXL is 

uniquely positioned to provide Project Management Consultants with depth and breadth of 

experience across a variety of industries, technologies and project management methodologies to 

best suit the Australian Government’s needs. Furthermore our consultants are experienced in the 



art of bringing the required and necessary soft skills of negotiation, stakeholder management, team 

engagement and communication, to the project environment. 

Over the past 3 years FinXL has supplied Telstra approx 200 Project Managers to deliver a wide 

range of projects that have encompassed infrastructure, network roll-outs, applications 

development, systems integration, package implementation, transformation and e-commerce 

initiatives. FinXL have also provided Optus in excess of 150 highly experienced Project Managers 

to manage various projects across Billing, Product Development and Delivery, Provisioning, Online 

portals, Product launches and various IT Transformation initiatives, also managed Applications 

Development, Infrastructure, Networks and the various Customers facing Business Units. 

--------------------------- 

Additional Information 

FinXL assignments are undertaken in accordance with methodologies appropriate to the project. 

These include MSP, PRINCE2, CoBIT and ITIL, supplemented by any special requirements or 

tailoring that the client may require. 

Capability Improvement Program 

FinXL has supplied Prince2 qualified and experienced project management resources to the 

Department of Agriculture Forestry and Fisheries (DAFF) to facilitate the development of a 

business case for ICT reform by a team of technical and business experts. DAFF is currently 

reviewing and establishing a capability improvement program (CIP) to mature their inhouse 

program and project management so that the major reform program underway can be effectively 

managed. A combination of MSP/Prince2 approach is being applied to all programs and will be 

vetted under the AGIMO Gateway and P3M3 assessment regimes. 

Project Management Office (PMO) 

FinXL provided advice and assistance to the NSW Department of Attorney General and Justice 

(DAGJ) on the establishment of a Project Management Office structure to co-ordinate the delivery 

of the ICT components of major capital projects. This assistance included the development of the 

PMO Charter and the organisational design, including skill requirements, of the PMO. 

Systems for People Reform 

FinXL has supplied qualified project and program managers to the Department of Immigration and 

Multicultural Affairs (DIAC) to assist with the many projects under their Systems for People 

Reform agenda. The multi-disciplinary project teams comprised in-house technical, consultant 

specialist, business analysts and subject matter expertise from DIAC business 



Organisation Name Fortes Solutions Australia Pty Ltd 

Trading Name Fortes Australia 

Contact Mr Matt Williams 

Address Suite 133 - 137, Level 1, Adelaide Arcade 

Suburb Adelaide 

State SA Postcode 5000 


Website www.fortes.com.au 

Email m.williams@fortes.com.au 

ABN 80129375382 


Fortes Australia is the sole Australian and New Zealand agent of the Principal Toolbox, a solution 

that embeds and supports industry Best Practices such as PRINCE2, P3O, and MSP, and provides 

reporting and business intelligence capabilities for an organisations Project Portfolio. Fortes 

Australia provides implementation, training and support services to Principal Toolbox customers 

throughout Australia and New Zealand. 


Exclusive Australian distribution agent for the Principal Toolbox application, on behalf of Fortes 

Solutions BV. 


Programmes and portfolios are characterised by multiple projects and stakeholders. To ensure 

success, it is essential that consistent process are followed, and risks are carefully managed. The 

expected project benefits and dependencies between projects must also be monitored closely. Fortes 

Australia provides an intuitive set of dashboards and functionality to stay on top of the 

programmes/portfolios and make the right decisions about resources and capital investment. Case 

#1 - Bureau of Meteorology The Research and Systems Division of the Bureau of Meteorology was 

looking to increase the visibility of its program of work across the division, and streamline its 

project management tools and processes. Fortes Australia provided implementation, training and 

support services for the Principal Toolbox solution on behalf of the BOM. Working closely with the 

PMO, Fortes Australia tailored the Principal Toolbox to support the PRINCE2-based project 

method, and provided summary reports for sections, branches and division-wide portfolio reporting. 

Case #2 - Australian Energy Market Operator (AEMO) The Australian Energy Market Operator 

was formed by COAG resolution to amalgamate six industry bodies from both the electricity and 

gas markets in 2009. Fortes Australia assisted AEMO's Corporate PMO to implement the PRincipal 

Toolbox solution to provide a consistent approach to project and portfolio management and 

reporting across the 6 newly merged divisions. 



Organisation Name Fortis Consulting ATF The Gurgone Family trust 

Trading Name Fortis Consulting 

Contact Mr Adrian Gurgone 

Address 544 William Street 

Suburb Mount Lawley 

State WA Postcode 6050 


Website http://www.fortisconsulting.com.au 

Email info@fortisconsulting.com.au 

ABN 66100863751 


Fortis Consulting is a specialist management consulting firm offering only highly qualified (10 

years minimum), expert consultants, with top-tier backgrounds and innovative client solutions. Our 

consultants offer deep government experience and a holistic approach to project management. We 

apply robust project management tools (Prince2) while taking into account stakeholder, financial 

and environmental considerations. 

Key areas where Fortis adds value to clients include: 

Project & Programme Management: Project management excellence is the key to a project or 

portfolio’s success. Fortis’ experienced Project Managers provide effective, timely and efficient 

oversight of projects and programmes to scope, timeframes and budget. 

Strategic Planning driven by Research and Analysis: Fortis delivers significant insight into 

business data for our government clients, through specialist research, surveys and reports. We help 

management cut through the myriad of data to identify key trends and uncover useful information 

enabling strategic planning and decision-making. 

Business Intelligence: Fortis helps clients leverage business intelligence solutions; we assist clients 

to collect, understand, report –on and interpret data, an (e.g. business case analysis, KPIs or 

balanced scorecard systems). 

System Selection & Business Cases: Fortis helps client to develop business cases and select and 

implement systems that meet their business needs, enable future changes and save valuable time 

and effort for the business. 


Fortis project managers are MBA qualified. Our trainers also hold Certificate IV qualifications in 

training and assessment. 


Fortis provides Project and Portfolio Management services to clients. Our experienced and qualified 

project managers offer significant experience in successfully delivering several large ICT projects, 

along with designing and implementing leading edge bespoke project and portfolio management 

tools. Fortis have significant experience in setting up PMOs, selecting and implementing 

appropriate project 



management tools, and effectively managing project milestones, phases, resources and tasks to 

ensure timely delivery. 

Experience: 

Project 1: Our lead Project Manager, Adrian Gurgone, managed a significant Asia Pacific project 

which involved implementing a package of ICT products for a Big 4 accountancy firm across their 

Finance and IT functions, with six separate portfolios. Adrian set up the programme office, 

identified and implemented appropriate tools and effectively managed deliverables issues and risks 

to ensure that all projects were implemented successfully within the 12 month project timeframe, 

and to the satisfaction of the client. 

Project 2: Our consultants managed a significant portfolio project for a large Federal Government 

client, which involved setting up a corporate project office and overseeing the process to establish 

effective PMO support across several projects. The projects ensured that the manually intensive old 

processes and systems were superseded by automated systems which provided efficiency gains, 

improved management information and exceed cost reduction targets. 



Organisation Name FPMS (Ferguson Project Management Services 

Pty Ltd) 

Trading Name FPMS 

Contact Mr Kenn Dolan 

Address Suite 6, 62-66 Glen Osmond Road 

Suburb Parkside 



Website www.fpms.com.au 

Email kenndolan@fpms.com.au 

ABN 61089526116 


Ferguson Project Management Services Pty Ltd (FPMS) are Internationally Accredited 

Management Consultants and Training Providers. Our core business is in the creation, development 

and support of Portfolio, Program and Project Management capability within organisations. Our 

highly skilled team of OGC / APMGroup Accredited Consultants bring together their qualifications 

and expertise to provide value-adding solutions to clients from a diverse range of industries. These 

industry sectors include Commonwealth and State Government Agencies Research and 

Development, Commercial, Oil and Gas, Aid Agencies and other blue chip organisations. The 

FPMS emphasis is on the appropriate application of internationally recognised best practice 

management principles. Our pragmatic implementation of these methodologies, in the establishment 

and nurturing of Program and Project Management Capability is testimony to our versatility, 

professionalism and commitment in guiding and supporting our clients towards an environment of 

excellence. FPMS were the first OGC / APMGroup Accredited Consulting Organisation for both 

Managing Successful Programs (MSP) and PRINCE2®, in Australia. As such we have worked 

collaboratively with clients worldwide using the P3M3 (Portfolio, Program and Project 

Management Maturity Model) to identify a structured way forward then mentoring and coaching 

executives through the complex business transition from the current state to the new corporate 

capability. 


OGC/ APMGroup Accredited Consulting Organisation (ACO) in P3M3, MSP, P3O and 

PRINCE2. OGC/ APMGroup Accredited Training Organisation (ATO) in MSP, P3O and 

PRINCE2. PMI Global Registered Education Provider(REP)providing PMBoK Based training in 

Project Management and PMP and CAPM examination training. Buzan Licenced Mind Mapping 

Instructors (BLI) 


FPMS have a significant amount of experience implementing and using standard software 

applications, including: 

Microsoft Project and Microsoft Project Server (EPM) 

Open Plan 

Primavera 



We have advised many clients on the suitable choice of application and how it could be 

implemented to maximum efficiency and impact. We have established and supported a number of 

PMO’s in differing, but appropriate, formats within a diverse range of organisations including: 

Land Operations Division and SCIS within DSTO 

Western Australia Police 

Department of Health 

Santos 

Origin Energy 

Commercial organisations across the SE Asian region. Through our unique accreditations, we have 

established PMOs within organisations using PRINCE2 and PMBOK and hybrids of the two 

approaches. We strongly believe that a well established and supported PMO can provide many 

benefits to an organisation through the centralisation of information and expertise which can be 

utilised by the programmes and projects to retain corporate knowledge. The PMO should therefore 

become the repository for best practice and all current and archived information. 

As a PRINCE2 Accredited Consulting and Training Organisation and accredited through the PMI, 

FPMS has significant experience in the selection of the most appropriate elements of best practice 

in Programme and Project Management to be adapted and implemented in a variety of 

environments. 

Our experienced Registered Consultants are expert in tailoring PRINCE2 and other Project 

Management processes to the organisational requirements. We employ a collaborative approach to 

the integration of the chosen methodology to make the change as pain-free and beneficial as 

possible. 

All FPMS assignments embed a large element of skills transfer through: 

Coaching 

Mentoring 

Training 

Recent assignments include: 

Department of Health – Establish PMO and PRINCE2 Methodology. FPMS tailored 

PRINCE2 and established the PMO within the department to increase project success and maturity. 

Western Australia Police – Establish MSP and PRINCE2 environment within WAPOL. 

FPMS designed and implemented a tailored methodology environment within the WAPOL 

organisation. 



Organisation Name Fujitsu Australia Limited 

Trading Name 

Contact Mr Kym Petney 

Address Level 1, 19-25 Moore St 

Suburb Turner 



Website www.fujitsu.com/au/ 

Email kym.petney@au.fujitsu.com 

ABN 19001011427 


Fujitsu Australia Limited is a full service provider of business and information technology and 

communications solutions. We partner with our customers to offer services from strategic 

consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as 

a supplier of choice for leading corporate and government organisations and has grown by 

reputation into a full service provider in this region offering true end-to-end business and IT 

solutions. 

We combine professional expertise, world-class methodologies and consulting and application 

services with adaptive platforms, advanced solutions and products to deliver the business results our 

clients are seeking - results that transform businesses and provide a return on investment. 

Fujitsu has: 

* Over 10 million customers and 160,000 professional staff in 60 countries around the world 

* 3,000 Australian and New Zealand staff 

* Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, 

telecommunications, transport, distribution and utilities 

* A proven track record for delivering successful projects that achieve real business benefits and 

return on investment 

* An annual investment of more than US$2 billion researching and developing cutting-edge 

business technologies, resulting in over 32,000 patents with more being added all the time. 


Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We 

continually seek ways to improve our processes and ensure they continue to meet the requirements 

of our customers and the technological and business environment. 

Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality 

Management System for design, sales, consulting, administration, installation, maintenance, service 

and support of information technology and telecommunications solutions, products, networks and 

services. These include management consulting; strategic planning; design and development, 

logistics, integration, configuration and commissioning of hardware and software products; 

management and operations of computer processing facilities; provision of help desk facilities and 

services. 



Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio 

Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity 

Model (CMM). 


Fujitsu's Portfolio Management services are based upon an integrated set of business processes that 

systematically identify, select, align and manage value from investments. 

Beyond evaluating the financial return of investments, Fujitsu assesses risk and alignment with the 

overall business strategy and key drivers, ensuring decision-makers understand the full value of 

investments. 

Our Portfolio Management capability offers a complete enterprise solution that leverages an 

integrated set of best practices and best-of-breed analysis tools that allow for the: 

* Selection of investments that have the greatest potential; 

* Effective program planning and execution, to return the greatest possible value to the business 

while managing and minimising risk; and 

* Ongoing governance and active management of the portfolio to ensure the promised value is 

delivered. 

Fujitsu consultants are experienced in establishing project management support and services and 

can assist you establish a Project, Program and/or Portfolio Management Office (PMO). We are 

able to equip the PMO with the skills, processes and tools required to help program managers with 

planning, current state analysis, forecasting, controlling and reporting. 

Recent experience includes Australian Custom Service (Investment and Program Office 

Management) and Centrelink (Program Portfolio Management and Investment Management 

Framework). 



Organisation Name Gecko Consulting Pty Ltd (Grantly Mailes) 

Trading Name Grantly Mailes 

Contact Mr Grantly Mailes 

Address 14 Manorwood Place 

Suburb Mitcham 

State vic Postcode 3132 


Website 

Email grantly.mailes@geckoconsulting.com.au 

ABN 34080510667 


Gecko Consulting is a specialist ICT consulting firm established for over 12 years. It focuses 

exclusively on the public sector in matters such as ICT and social policy, project risk management, 

strategy development and business case preparation, organisation change and governance. We have 

extensive experience in Commonwealth and State jurisdictions. 



Gecko Consulting has worked with a number of clients to establish portfolio management office 

functions. For a large Government owned private health insurer, Gecko worked to establish an 

enterprise program office, encompassing both ICT projects and other key business project such as 

merger and acquisition. Prior to that, the client operated ICT projects in multiple silos and key 

business projects acted independently to ICT - a key resource. For a large state government health 

department, Gecko Consulting devised an agency-wide PMO to manage a large portfolio of ICT 

and other business projects. Amongst other things the ePMO and PMO (respectively) sought to 

manage large portfolios of complex enterprise wide projects to ensure that interdependencies were 

managed, that resources were used effectively and that communications amongst and between 

projects drove favourable behaviours. 



Organisation Name Genix Ventures Pty Ltd 

Trading Name Genix Solutions 

Contact Mr Steven Godinho 

Address Level 10 (South), 459 Collins Street 




Website www.genixventures.com 

Email sgodinho@genixventures.com 

ABN 84117733696 


Genix provides professional services and software solutions to a range of industry sectors including 

financial services, healthcare, utilities and government. Genix operations have focused on: • The 

provision of a range of professional services including the preparation of business cases, business 

process re-design, conduct of risk assessments and the preparation of contingency management 

plans, documentation and review services. • The development of a core business process automation 

platform and the configuration of the platform to address niche opportunities in industry sectors 

where partner organizations provide domain expertise and go-to-market support in joint venture 

arrangements. The company is a part of various state and federal Government consulting panels. 

Genix professional services are delivered both in conjunction with as well as independent of 

software sales. Genix personnel have experience in large consulting companies and capabilities 

include: • Portfolio, program and project management • Business analysis and process redesign • 

Business modelling • Preparation of business cases • Organisation reviews and change management 

• Risk analysis and development of risk management frameworks • Security assessments, fraud 

detection and anti-money laundering • IT solution design, development lifecycle management, 

implementation services, training and change management. 


Genix is working towards CMMI accreditation. While working towards accreditation,Genix quality 

is achieved through a combination of PRINCE 2 oriented project management methods, RAPID 

software development, executive level relationship management, dedicated client teams and a total 

quality management approach to support. A number of Quality Assurance and Control measures are 

in place for the company and projects. Genix uses a company wide Quality Management System 

(QMS) based on the ISO 9001:2000 standard and is currently working towards accreditation. At 

present, all formal documentation and processes are controlled and audited under this quality 

system. Genix internal software development follows CMMI and XP methodology and is integrated 

into the QMS framework including PMO process such as deliverable reviews and application-based 

modelling. 


Genix has developed program management frameworks, set up project management offices and 

trained project resources within large banks, telcos and government organisations. Genix project 

teams employ project management processes, templates and methods to achieve greater success. 

While each project is different Genix teams benefit from being able to access templates and tools 

(based upon PRINCE 2 and PMBoK standards and guidelines) that have been refined across many 



client engagements. Clients are engaged during the solution development lifecycle and consulted 

prior to rollout, improving awareness, solution quality and uptake. The project work breakdown 

structure (WBS), which provides a comprehensive overview of the work effort required for each 

project, is validated during project design to ensure that the project team understands the work 

environment and solution vision. 

Example 1: 

Genix developed and facilitated the implementation of a tailored program management framework 

for the security and risk management functions of one of Australia’s largest banks. The framework 

provided a framework for managing a program of work with standardised tools and templates for 

use in each project, reporting structures that streamlined information flows at the project level but 

also contributed to a program level view facilitating better governance, financial control and 

tracking of project outcomes. 

Example 2: 

Genix personnel developed and implemented a program management framework to support a 

business transformation project at a government agency involved in workplace safety. The program 

involved 9 work-streams which were co-ordinated from a central PMO with regular reporting to 

senior management on progress, outcomes and benefits. 



Organisation Name Global Sapphire IT (Australia) Pty Ltd 

Trading Name 

Contact Mr Joce Santa Maria 

Address 8 Carinya Road 

Suburb Picnic Point 

State New South 

Wales 

Postcode 2213 


Website www.gsiorg.com 

Email joce.sm@gsiorg.com 

ABN 91106950565 


GSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and valueadded 

services. At GSI, we undertake strategic alignments, whether such alignment is between ICT 

and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented 

approach to the application of its technology, and doing so with the knowledge and understanding 

of key industries and business processes to deliver objectives. We work with you to facilitate a onestop-shop 

of integrated services which ensures that your objectives are fulfilled in a rapid 

timeframe. Combining solid industry experience and technology skills, GSI possesses a strong 

functional perspective that makes it effectively capable to provide counsel on technical information, 

develop and link it to business strategy in a cost-effective manner. GSI resources have extensive 

experience in the Information and Communications Technology industry providing consulting to 

such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and 

reputation for delivering high quality outcomes and achieving outstanding results working with our 

organisations continue to grow. It will come as no surprise to the market that we consider our 

experienced team to be GSI’s key winning differentiator. 


Oracle Business Partner; Members of Australian Institute of Management; Members of the 

Australian Computer Society; Members of the Project Management Institute; Members of the 

Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK 

Practitioners BABOK Practitioners 


GSI helps the organisation establish a structured program office with processes and tools including 

OPM; Prince 2, PMBOK, used to implement and streamline the PMO not just at the project level 

but at the corporate level thereby redefining the PMO to manage portfolios and projects alike. The 

means of GSI’s structured processes is to ensure a methodology by categorising and maintaining 

reusable portfolio/project components for better implementations in future. 

Burwood Council: Implement standards of tying projects to programs through to portfolios and then 

finally alignment to corporate strategy through the PMO. Each initiative was new and unique, and 

gave rise to a position that it was advantageous to start with some reusable components with each 

initiative where possible. 



Sydney Symphony Orchestra: - Strategy involved initiatives that were not completely new; some 

have been reassembled of existing components or processes, through the PMO the new offerings in 

different configurations to launch a Project and Portfolio Management Strategy. 



Organisation Name Goal Professional Services Pty Ltd 

Trading Name Goal Group 

Contact Mr Alan Rankins 

Address 7 Riverside Drive 

Suburb Mayfield West 



Website www.goalgroup.com.au 

Email arankins@goalgroup.com.au 

ABN 65 122 098 695 


Goal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project 

and Program Management and Change Management, with a particular emphasis on continuous 

improvement. 

Goal and the Goal Group assists organisations to analyse and better understand their operating 

environments, in order to develop their capabilities in strategic procurement and supply chain 

capability. We gain a thorough understanding of the commercial and competitive environment and 

identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise 

is in developing and implementing strategic solutions for our clients. Key to success is cost control, 

management of budgets, and capability improvements. 

Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington 

New Zealand, Goal operates across Australasia and globally. We cover strategic planning, 

governance, organisational maturity and portfolio/programme/project management consulting, 

training and delivery support services. 

Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the 

Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We 

are innovators in the fields of leadership, learning and development. We have accredited Gateway 

Reviewers. 

Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group 

boasts an RTO in Project Management accreditation and certification. 


Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. 

A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold 

required engineering accreditations. 

A Goal Group member is a Registered Training Organisation able to provide Project Management 

qualifications up to Advanced Diploma level. 

Goal offers P3M3 organisational maturity assessments and Gateway Reviews. 

Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and 

maintains appropriate defence security clearances for its consultants. 




Goal is accredited in both PRINCE2® and MSP® with a Goal Group RTO capability for accredited 

PMBoK based accreditation and certification. A Group Director is acknowledged in the PRINCE2 

2009 handbook, and is contributing to both the MSP:2010 release and the ISO 21500 Guide to 

Project Management. 

The Goal Group provides independent programme and project management services, including 

consultancy and training across all markets and territories. We offer off-the-shelf solutions which 

are used to rapidly improve the efficiency and effectiveness of an organisation. These include 

accredited courses based on industry-standard methods such as the PMBoK, PRINCE2® and 

MSP® and Business Analysis. 

Goal developed a "Project Solution Suite" tailored for SMEs or small departments. We address 

organisation-specific issues, and provide rapid results. Our services include advisory consulting; 

interim management of bid teams, programmes, P3O, customisation of training products and 

development of new products. 

Goal consultants have developed project management frameworks used in State Government 

Departments, the Attorney-General's Department, in Universities and in statutory authorities in 

Victoria. Goal Group has provided project management training and consulting services, and handson 

project management services, in Australia, New Zealand and Botswana. The Goal Group’s 

customised packages of services and products are designed to provide comprehensive solutions to 

our client's change concerns. 

Goal’s approach to portfolio management is based on the experiences of our consultants in major 

organisations, and on best practice frameworks published by OGC and PMI. We have provided 

portfolio management consulting services to universities, large corporations and Government 

agencies. 



Organisation Name Gravity Consulting Services Pty Ltd 

Trading Name Gravity Consulting 

Contact Mr Kailash Krishnamurthi 

Address G23_2.33, Griffith University,Parklands Drive 

Suburb Southport 

State QLD Postcode 4222 


Website www.gravityconsulting.com.au 

Email kailash@gravityconsulting.com.au 

ABN 18123146501 


Gravity Consulting specialises in business improvement and transformation consulting.Our key 

focus areas include: • ICT Strategy • Organisational Change Management • Benefit Realisation 

Management • Program & Project Management. Our aim is to enable organisations to successfully 

envision, implement and adopt change. An effective catalyst to this change adoption being our 

niche Information Visualisation Framework which we use to simplify and visually represent the 

outputs of our consulting deliverables. 


We have extensive experience with Prince 2 and PMBOK frameworks and hold practitioner 

certifications in MSP and PMP. 


Gravity has extensive experience of project, program and portfolio management in both public and 

private sector. The foundation of our approach is to return to first principles; by examining the 

strategic aims and objectives of your organisation, we ensure that your projects and programs are 

focused on the required outcome to achieve success and maximise return on investment. We can 

provide high value to our clients' through a range of service offering that include: • Developing IS 

strategies with a strong shift in emphasis from IT to business, to achieve aggressive growth. • 

Designing Program and project implementation plans that are more aligned to strategic outcomes 

and desired business benefits • Conducting Program and Project health checks and Gateway 

Reviews. • Review and establishment of Program/Project Offices. • Reviewing and restructuring 

existing portfolios to achieve high value through minimisation of risk and maximising value of each 

project and program. Our demonstrated experience in this domain includes: • Project and Portfolio 

review for the Department of Human Services • Program Health Check for the Gold Coast City 

Council. 



Organisation Name GrayMorr Consulting Pty Ltd 

Trading Name GrayMorr Consulting 

Contact Mr Ewan Morrison 


Suburb Queanbeyan 



Website www.graymorr.com 

Email ewan.morrison@graymorr.com 

ABN 87129502567 


GrayMorr is a small business based in the Canberra Region and operating since February 2008. We 

assist organisations to add significant, measurable, and sustainable value to their governance and 

service delivery operations. Our approach is evidence based and helps managers to align people 

with business and performance management systems. Our evidence based approach begins with 

defining what the business wants from the project. Using this knowledge, we identify those parts of 

the business that need to change to achieve the desired outcomes. Typically, this involves changes 

to policy settings, business processes, responsibilities and IT systems. GrayMorr is experienced in 

leading projects in these four aspects of reform. GrayMorr consistently focuses on the specific 

needs of its clients. We provide senior managers with a better understanding of how to improve 

delivery of program outcomes; build on the best of an existing approach; and develop a culture of 

sustainable improvement. We work closely with clients to manage projects in a planned and 

controlled manner. Our independent, reliable and practical advice helps our clients to improve 

program outcomes, reduce costs, and manage risks. We deliver end to end solutions, undertake 

specific project elements, or provide specialist skills for different aspects of project implementation. 



GrayMorr has experience in delivering project and portfolio management services within large and 

complex Public Sector Agencies. We work with clients to ensure project aligment to specific 

business outcomes thus allowing the organisation to achieve expected business benefits. Our Project 

and Portfolio Management Services include: Project Initiation Planning; PMO Design, 

Establishment and Management; Project Management; Project Review and Assurance; and, 

Procurement and Contract Management. We also recover troubled projects. GrayMorr uses the 

methodologies and tools of PMBoK and PRINCE2 as foundations of Portfolio and Project 

Management. Using these methodologies we group activities to uncover duplication and overlap. 

They also help us identify any risks or constraints to a project so that we can put in place 

appropriate controls and use resources efficiently across a range of projects. We provided a 

consultant to IBM Australia to implement a spam filtering system for their client, Medicare 

Australia. Using the PMBoK methodology, GrayMorr provided operational, strategic and project 

management advice. Our consultant developed implementation plans, policies and procedures and 

managed the project so that it was delivered on time and in budget. GrayMorr implemented a 

Whole of Government Blackberry Service for the ACT. Our consultant recovered a troubled project 

and delivered a solution in a Microsoft Exchange environment utilising a Blackberry Enterprise 



Server. The project was recovered using the Prince2 methodology. Prince2 provided a structure in 

which our consultant gave operational, management and strategic advice and developed an 

auditable trail of project documentation. His project management skills allowed the project to be 

retrieved. 



Organisation Name GXO Change Pty Ltd 

Trading Name GXO Change Pty Ltd 

Contact Mr Walter Dirix 


Suburb Lyneham 



Website www.gxochange.com.au 

Email walter@gxochange.com.au 

ABN 68137031362 


GXO Change Pty Ltd provides consultancy, training and coaching services in change, project, 

program and portfolio management to organisations, groups and individuals. GXO Change Pty Ltd 

has been recently formed (in 2009) and is headed up by its Director who has provided accredited 

project management training and implementation consultancy services to government and private 

industry over the past 9 years, both within Australia and overseas (during his time with a previous 

leading project and program consultancy management company). 


GXO Change Pty Ltd is an accredited PRINCE2 Training Organisation and an Accredited Training 

Organisation (ATO) for Portfolio, Programme and Project Offices (P3O). Accreditation is extended 

to GXO Change Pty Ltd by the international accreditation agency - the APM Group. Accreditation 

requires that GXO Change meets the prescribed standards which includes having quality systems in 

place for delivering services. GXO Change Pty Ltd maintains a Quality Management System 

(created in line with ISO 9001), which was assessed by the APM Group in July 2009 as part of its 

systems accreditation. All services delivered by GXO Change are in line with stated policies, 

processes and standards. Quality is checked on an ongoing basis and a program of continual 

improvement and review by clients is exercised as part of its day-to-day operations. 


GXO delivers accredited training in PRojects in Controlled Environments (PRINCE2) and 

Portfolio, Programme and Project Offices (P3O). We also provide consultancy services to 

implement and customise this method and guidance specifically for an organisation. Our services 

include coaching project managers; setting up and advising on the running of portfolio, program 

and project offices; and upskilling project, program and change managers in their competencies and 

practical skills. We are certified in the international recognised prosci change management process 

(using ADKAR) and integrates this with best practice project, program and portfolio management 

practices and techniques. We undertake practical health checks to determine project and change 

management maturity, capabilities and areas for improvement. GXO provides project and program 

assurance and direct support to project and program boards. Recent examples include our current 

work where we are advising and assisting the design and implementation of program governance 

arrangements for a key AFP program and is subordinate projects; and, setting up and implementing 

the business change managers network for that program. Previous work by our lead consultant 

includes designing a roadmap and high level plan for the implementation of a P3O model across a 

government agency's operations. GXO also runs a public training schedule along with in-house 



training. Previous work by its lead trainer has included training for project staff in Customs, IP 

Australia, IAG, Rio Tinto, DHS, InTACT, Defence, and NRMA NZ. 



Organisation Name HineSight Development 

Trading Name 

Contact Mr Simon Hine 


Suburb Weston 



Website www.hinesight.com.au 

Email simon@hinesight.com.au 

ABN 14110850747 


Achievement of your objectives depends on effective execution. Improving your capability and 

capacity around project and program management can be a great way to improve alignment 

between day to day activity, the delivery of desired outcomes and the realisation of benefits. 

Projects – temporary endeavours designed to deliver specific outputs, and programs – sets of related 

projects designed to achieve particular outcomes, are an increasingly important part of 

organisational life. HineSight Development provides project and program management services that 

help improve your capability, and enhance your capacity to deliver. Project and program 

management consulting services support clients in the development and delivery of projects and 

programs. Services include: • Design of project/program approach • Development of 

project/program plans • Stakeholder analysis • Scope identification • Quality assurance of 

project/program processes and artefacts Project and Program Management is becoming an 

increasingly sophisticated and knowledge based field – there are lots of ways to go about it and not 

every approach is right for every situation. Our consultants are qualified and certified across the 

major discipline approaches and we use our experience in the delivery of projects and program to 

help tailor an approach that suits your circumstances. 


Our methodology base includes – Prince2, PMBOK, MSP, P3O, the Standard for Program 

Management and more. Our consultants are members of the Project Management Institute, and 

HineSight Development is an APMG Accredited Consulting Organisation. 


In a knowledge intensive, always evolving field like project and programme management, the role 

of and range of services offered by Project or Programme Management Office (PMO) is one that 

has undergone (and continues to undergo) significant change. Previously the PMO serverd 

primarily an administrative/support role – administering the various project logs (issues, risk, 

quality, etc), and monitoring project expenditures against budget, project procurement, project 

configuration and change management, and project contract management. Contemporary practice 

(particularly as expounded by the OGC in their P3O guidance) sees the PMo with a dual 

compliance and capability role. Not only ensuring projects and program follow corporately agreed 

guidelines, but also ensuring that the guidelines are robust and based on best practice, and that the 

practitioners in the organisation have the skills and support to effectively follow the guidelines. 

HineSight Development assisted the Australian Climate Change Regulartory Authority (ACCRA) 

to establish a Programme Management Office. This work involved creation and codification of 



processes, business rules, tools and templates and importantly increased the quality of project 

deliverables across the organisation. A second project where HineSight Development undertook the 

establishment of a Project Management Office was with the Department of Climate Change and 

Energy Efficiency – working on the establishment and integration of effective project and program 

management disciplines of the Home Insulation Program Review Office. HineSight Development is 

a Microsoft Registered Partner, and our consultants are Microsoft Certified Technical Specialists in 

the use, configuration and customisation of Microsoft Project and Microsoft Project Server. 

HineSight consultants are 



Organisation Name IBENOX Pty. Ltd. 

Trading Name IBENOX 

Contact Mr John Russell 

Address Level 3, 56 Berry Street 




Website www.ibenox.com 

Email jrussell@ibenox.com 

ABN 57140624915 


IBENOX is a specialised provider of project, programme and portfolio management solutions. We 

help our customers develop and mature the skills, knowledge and capabilities they need to drive 

enterprise performance and portfolio value. Through our strategic partnerships with key US and 

European companies, IBENOX brings thought leadership and experiences from global public and 

private sector companies from across the globe to our region. IBENOX is the official Asia Pacific 

partner of PowerSteering Software Inc., the leading enterprise project and portfolio management 

solution. PowerSteering is currently used by government agencies including the US Department of 

Defense, UK Highways Agency and UK Ministry of Defence. Australian customers include 

Newcrest Mining and Tyco. IBENOX is accredited to deliver OGC Methodology training including 

PRINCE2, MSP, M_o_R, Management of Change and P3O. All training is provided in partnership 

with a leading European ATO in order to provide the full suite of OGC methodology training. We 

work across the Asia Pacific region and have our Head Office located in Sydney, Australia. Since 

inception, we have experienced steady growth by focusing on one core value proposition - to "help 

our customers realise greater value from their organisational change and business improvement 

initiatives". 


IBENOX provide APMG accredited training in association with a leading European ATO. Our 

consultants are certified in OGC methodologies including PRINCE2, MSP, Management of Risk 

and P3O. We are the Asia Pacific partner for PowerSteering Software Inc. a leading Enterprise 

PPM toolset. 


IBENOX is a specialist in PPM capability development and improvement services. We are experts 

in bringing value from PPM both within ICT and also in extending the discipline into the business 

to provide Enterprise Portfolio Management. Our ‘Organisational Infrastructure' framework ensures 

all aspects of Project and Portfolio Management are addressed and that your organisation realises 

the value of its PPM investment. This framework includes consulting and training services for the 

people and process aspects of project and portfolio management, and we are the Asia Pacific partner 

of PowerSteering Software the leading toolset for enterprise project and portfolio management. 

IBENOX provides support and implementation consulting services and is expert at configurations 

to support OGC methodologies, Agile, Lean Six Sigma, and organisation specific project, 

programme and portfolio methodologies. Our knowledge and experience across PPM enables your 

organisation to leverage the experiences from many other customers from across the globe. Recent 



engagements include: NZDC - Engaged to deliver capability development for the risk and 

organisational change aspects of a corporate PMO. Hays M&SC - Establishment of a corporate 

PMO for line-of-business projects. This engagement extended the discipline of PPM to outside of 

the ICT portfolio to deliver visibility and control of the business project portfolio. Australian 

Financial Institute - Engaged to develop business case and benefits realisation capabilities for an 

ICT PMO. Our strategic partner PowerSteering’s implementations include both ICT and Enterprise 

Portfolio engagement’s for clients including the US Department of Defense and UK Highways 

Agency. 



Organisation Name IBM Australia Limited 

Trading Name IBM 

Contact Ms Permenthri Pillay 

Address 8 Brisbane Ave 

Suburb Barton 



Website www.ibm.com.au 

Email pepillay@au1.ibm.com 

ABN 79000024733 


IBM is the largest information technology services company in the world, with $US103.6 billion of 

revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams 

link with IBM industry experts, research divisions and thousands of business partners to help clients 

succeed in delivering business value by becoming more innovative, efficient and competitive 

through the use of business insight and information technology (IT) solutions. Worldwide, IBM 

employs over 355,000 people and has a significant global presence, operating in 170 countries, with 

approximately 60 percent of its revenue generated outside the United States. Approximately 65 

percent of the company’s employees are located outside the United States, including about 30 

percent in Asia Pacific. 

IBM Australia Limited is a leading supplier of information technology, software and services. IBM 

is a significant business in Australian terms with more than 14,000 employees Australia wide, and a 

turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider 

international IBM community enable IBM to tap into the broad and varied resources of the 

corporation as a whole. IBM currently has a number of significant commitments under contract and 

has a well established relationship with the federal government sector 


IBM across the whole of Australia and New Zealand has been recognised for its overall quality 

efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System 

Requirements certification covering all Sales and Services activities. A condition of the 

certification is that IBM Global Services’ quality processes are audited on a regular basis and the 

majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s 

Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the 

first organisation within Australia and one of the largest world-wide to be independently assessed to 

be operating at this, the highest, level by the Software Engineering Institute (SEI). 

IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information 

Technology - code of practice for information security management and on each occasion the 

systems deployed to support clients have been found to be highly compliant. 


Project and Portfolio management is a core competency for IBM. IBM’s project management 

processes and procedures are based on the guidelines established by the Project Management 

Institute (PMI). IBM’s certification process requires that its Project Managers attain PMI’s Project 



Management Professional (PMP) certification, and its senior Project Managers attain an even more 

rigorous internal certification. 

The Major components of the IBM tool suite are “OPAL” and “WWPMM”. OPAL is an integrated 

repository of process assets that includes the policies, procedures, standard and work products 

required to plan and manage any ICT project. Use of OPAL, with its integrated process assets, 

enhances the efficiency and consistency of projects, resulting in increased quality and productivity 

of projects. 

The IBM World-Wide-Project-Management-Method (WWPMM) consists of a number of 

interrelated components (Methods) used to guide and structure the application of project 

management in a consistent and comprehensive manner that provides a complete guide to all 

aspects of project management. WWPMM provides the framework and tools to manage the 

technical elements of project delivery. There is a specific Method to cover any element of the full 

spectrum of ICT projects including Custom Application Design, Package Integration, and 

Application Maintenance projects. 

The flexibility to tailor the selected IBM Method to any engagement model is a significant benefit. 

The Method Adoption Workshop is IBM’s framework used to customise the engagement model to 

meet the requirements of a specific project. 

IBM applies these tools to all our project delivery including the DIAC Systems-for-People and the 

Treasury SBR projects 



Organisation Name ILX Group PTY LTD 

Trading Name ILX Group 

Contact Miss Michelle Phillips 

Address Darling Park, Tower 2, Level 20, 201 Sussex Street 

Suburb Sydney 



Website www.ilxgroup.com 

Email michelle.phillips@ilxgroup.com.au 

ABN 73141075336 


ILX Group is the leading provider of training and consultancy in the areas of Programme, Project & 

IT (ITIL) Service Management and Business Financial Awareness. It delivers these services 

through a range of consultancy and training options that meet the client’s needs, encompassing elearning, 

instructor-led training, blended training, gaming and implementation workshops. ILX 

Group provided more PRINCE2 examinations than any other training provider in the world 

according to APM Group official statistics for the full calendar year 2009. In 2009 ILX Group 

trained over 75,000 people from more than 5,000 active customers across 97 countries worldwide. 

ILX Groups examination pass rates exceed the national average. Having been a PRINCE2 

Accredited Training Organisation (ATO) since 1997 and with subsequent accreditations in 

Managing Successful Programmes (MSP), Management of Risk (M_o_R), IT Service Management 

(ITIL), IS Project Management (ISEB) and the entire range of APM Training Events, ILX Group’s 

experience in developing and delivering Programme, Project and Service Management training and 

related services is at the forefront of the training industry. In addition, as an Accredited Consultancy 

Organisation (ACO) ILX Group fully understands the practical implications associated with 

introducing methodologies into your business. 


ILX Group confirms that we hold the ISO9001 quality assurance certificate for Project and 

Programme consulting and training. All of ILX Group’s training materials and quality systems are 

accredited by The APM Group, ISEB and APM as appropriate. ILX is also accredited by and/or 

belongs to the following trade bodies: The Association for Project Management The APM Group 

The Best Practice User Group (BPUG) The British Computer Society/Information Systems 

Examination Board The British Standards Institute (Accredited to ISO 9001:2008) The Chartered 

Management Institute The UK Accreditation Service (UKAS) Buying Solutions Framework 

Training Provider 


ILX consultants work with organisations to establish and embed Project & Programme Offices. The 

IT service of a multi-national ceramics manufacturer was one client who needed to define the scope 

of services for a PMO, develop it’s delivery capabilities, and demonstrate that it added value to it’s 

host organisation. Our consultants engaged with the PMO team to define levels of service and to 

develop documented procedures for project identification, commissioning and support. We worked 

with the client teams to develop tools for tracking project progress, resource allocation and usage, 

and capital investment across the portfolio. This enabled the Governance of the IT function to 



monitor, track and control projects with greater precision, and to predict resource issues before they 

arose. By establishing capital control and resource usage KPIs, they were able to demonstrate their 

contribution to the organisation’s effectiveness. Public sector clients often need to deliver in 

partnership and our consultants recently defined and implemented a ‘Virtual’ programme office for 

a local strategic partnership delivering projects for Police, Fire, third sector and Local Authorities. 

This virtual capability was delivered by establishing a shared framework for small project delivery, 

consistent governance arrangements through engagements with each CEO within the partnership, 

and a clearly defined resource usage policy. Projects within a portfolio require effective alignment 

and control, and our consultants can develop resources and expertise to support the processes and 

deploy the tools that will underpin coordinated and effective project and programme delivery. 



Organisation Name IMA MANAGEMENT AND TECHNOLOGY The 

Trustee for Metzke Nominees Trust 

Trading Name IMA MANAGEMENT AND TECHNOLOGY 

Contact Mr Ian Metzke 

Address Level 17, 303 Collins St 




Website www.ima-mt.com 

Email sales@ima-mt.com 

ABN 37859379082 


IMA Management and Technology is a boutique information technology consulting firm that 

provides strategic planning, project management, business analysis and specialist technical 

expertise to deliver successful technology solutions. 

With consulting experience across numerous industries, utilising various technologies and project 

management methodologies, we have become the preferred partner for many of Australia’s largest 

corporations, universities and government organisations. 

A key factor that differentiates IMA Management and Technology from our competitors is our 

rigorous five stage recruitment process, of which only about 1% of applicants pass. Additionally, 

we invest heavily in staff training and development ensuring that our consultants are at the forefront 

of innovation. 

The value proposition that we deliver to our clients is flexibility of engagement, competitive pricing 

and most importantly, high calibre consultants. 

Our company has grown on a reputation of retaining the most talented consultants to ensure project 

success and technical excellence and we are well positioned to assist your organisation to realise its 

business and technology objectives. 

As leaders in innovation and experts in project management, we have developed our own project 

management methodology which can be adapted to your organisation to ensure successful project 

outcomes. 

IMA Management and Technology, where People + Innovation = Solutions. 


IMA Management and Technology is currently undergoing accreditation to achieve ISO9001 

Quality Management System certification, leveraging IMA’s existing proprietary quality 

methodology. 

IMA Management and Technology utilises industry best practice project management 

methodologies in our service delivery including PRINCE2 (Projects IN Controlled Environments), 

PMBOK (Project Management Body Of Knowledge) and Agile. 



Most of our consultants have individual accreditation with the relevant project management 

organisations such as Project Management Institute. Additionally, we conduct an in house training 

program to assist our staff to gain recognised project management certifications. 


IMA Management and Technology specialises in providing project management expertise to clients 

across numerous industries including the establishment of a Project, Programme or Portfolio 

Management Office (PMO). 

To ensure successful implementation of projects, our project managers take particular care to 

mitigate risks, adhere to set budgets and deadlines and effectively manage stakeholder relationships. 

Our project managers have experience in operating with all major project management 

methodologies including PRINCE2, Agile and PMBOK. 

Our expert consultants can manage the evaluation, selection and/or implementation of industry best 

practice project management methodologies in addition to enterprise project and portfolio 

management software tools. 

Our Project Management experience includes software development, system integration, 

infrastructure projects, data conversion and migration projects, system replacement projects and 

ERP implementation projects. 

IMA Management Technology offer the following Project Management services: 

End to end responsibility of a project including staffing the entire project team to successfully 

achieve desired outcomes; 

Provision of an experienced Project Manager to work at our clients office to lead their project team; 

Support a client's project by supplying experienced project office staff; 

Conduct independent project reviews and offer advice on managing programmes and/or portfolio’s 

of projects based on our experience and expertise. 

IMA Management and Technology has assisted Deakin University in the establishment of a PMO 

which included the implementation of Microsoft EPM (Enterprise Project Management) software. 

We have also provided project and programme management services to the information technology 

group of VicRoads, delivering major infrastructure projects across Victoria. 



Organisation Name Information Professionals 

Trading Name Information Professionals 

Contact Mr Mark Nicholls 


Suburb City East 



Website www.informpros.com 

Email mark.nicholls@informpros.com 

ABN 73094990057 


Information Professionals is a specialist provider of management services for complex IT and 

related initiatives. Information Professionals was conceived to fulfil the need of providing expertise 

and experience on the delivery of Programme and Project Management outcomes free of third party 

agendas. Our clients can be assured that we are product and vendor agnostic, and always respond to 

client requirements with integrity and objectivity. We were established in 2000, and have grown 

through successfully delivering services to government as a first priority. We now operate in 

Canberra, Sydney and Brisbane, with emerging business in Melbourne and Adelaide. We have 

particular expertise in large complex change projects, and strong capabilities in connecting 

governance, management, process, and quality. We have an adaptable approach to our assignments 

and add lasting value to our clients. We work with the main-stream standards (PMBoK, PRINCE2 

and MSP), applying them in a pragmatic way. This allows the topping up of an existing 

environment without constant reinvention of existing practice. Information Professionals 

consultants are valued by our clients for their deep experience, flexibility, reliability, and quality of 

the outcomes they deliver. Feedback from a recent survey of clients rated the expertise of our 

people as “excellent”. 


At Information Professionals, we promote a commitment to quality through both quality assurance 

and quality control methods, and the application of established procedures, standards and tools. 

Information Professionals has established and maintains an effective quality control system which 

will operate in conjunction with other management functions within the company to ensure that our 

customers receive quality service at all times. The basis of the Information Professionals Quality 

System is the application of ISO9001 to Information Professionals daily business operation. This 

quality control system is to be continually improved to ensure its effectiveness with changing 

business and technology conditions. We can assist with developing and implementing practical 

plans, systems and strategies that address the issues of quality. It is our belief that at the heart of all 

good quality is the commitment to progress, to learning, and to sustainable and continuous 

improvement. This is then underpinned by appropriate procedures and methods to capitalise on the 

learning generated from the organisation. Our methods and skills leverage from PRINCE2, MSP, 

PMBoK, Capability Maturity Model, ITIL, COBIT and Balanced Scorecard. Many of our 

consultants hold membership with the Australian Institute of Project Management (AIPM), other 

relevant professional associations, and relevant post-graduate qualifications. 




An effective Portfolio/Programme/Project management Office (PMO) ensures that your projects are 

properly directed and supported, your sponsors and stakeholders remain engaged and informed, and 

your internal capabilities grow and mature. This reduces risk through effective programme and 

project execution. Information Professionals’ capability encompasses major methodologies 

including PMBoK, PRINCE2 and MSP. Our vendor and product independence applies to our 

methodology and toolset recommendations. Our services include PMO Establishment, PMO 

Review, and PMO Support and Supplementation. We also provide mentoring and coaching to 

develop internal capacity. In 2007, a complex state government technology based change initiative, 

was part of a larger programme with its own PMO. This PMO did not provide the full support to all 

member projects and was restricted from change. Information Professionals reviewed the current 

PMO capability and defined a supplementary Project Office. The overall PMO benefited from 

having a Project Office to liaise with, and the new Project Office helped ensure successful shortterm 

delivery. This Project Office was eventually merged into the PMO to the benefit of the 

Programme as a whole. From 2005 to 2009, Information Professionals established and operated the 

Programme Office for a major technology based change initiative within Queensland Treasury. This 

was a PRINCE2 and ASAP based site, with a multi release programme. Information Professionals 

established and operated the PMO for the LEAPS and NSAP Programmes in Queensland Rail. 

LEAPS was a winner of the 2004 Australian Institute of Project Management award as a result of 

its success. 



Organisation Name Ingena Group Limited 

Trading Name Ingena 

Contact Mr Michael Augello 


Suburb Woden 



Website www.ingena.com.au 

Email michael.augello@ingena.com.au 

ABN 52086879012 


Ingena is a specialist Information Technology consulting company, providing skilled individuals 

and teams to work with clients to help meet business objectives. 

Ingena was established in 1999 and today has more than 140 full time consultants based in 

Melbourne and Canberra. 

Our clients cover a broad range of industries and include Medicare Australia, DIAC, DoHA, 

Telstra, Sensis, National Australia Bank, ANZ, BHP Billiton and the Victorian government. Ingena 

holds head agreements with many of these organisations. 

Ingena offers a range of management and technical consulting services, with a particular focus on 

assisting clients optimise the benefit of their IT investment through effective programme 

management, IT commercial services, planning and quality assurance. 

In addition to our management and technical consulting services, we also offer a full range of 

specialist software and systems integration expertise, including detailed functional 

&amp;amp; technical specification, user interface design and custom web and software 

development. 

Ingena has recently been admitted to the official list of the Australian Stock Exchange and we plan 

to continue the successful expansion of our business in Victoria and the ACT by providing high 

quality IT Professional Services using local talent and expertise at competitive rates. 


Ingena’s project management methodology is based upon the Project Management Body of 

Knowledge (PMBOK) and many staff also have certification in PRINCE2. Ingena consultants are 

also experienced in a range of complementary methodologies and tools such as ITIL and Six Sigma. 

Ingena is commencing ISO9001 accreditation in first quarter 2009. 

At a technical level, Ingena selects from a range of potential methodologies to fit the requirements 

of the engagement. This selection is based on a combination of client preference, the nature of the 

requirements and the professional judgment of the Ingena solution lead. Ingena has developed and 

documented its own operating frameworks for core technical services (e.g. Capacity Management). 

Management processes for the delivery of services span from engagement logistics to support and 

quality control for client engagement delivery. The rigor and formality of processes used by Ingena 

is dependent on the size, nature and duration of each engagement. 



Ingena’s financial arm implements solutions that are both Basel II and Sarbanes-Oxley compliant. 


Ingena provides skilled individuals and teams to meet complex requirements across all aspects of 

programme and project management, including substantial ICT commercial management and 

reporting experience. 

Ingena’s highly-experienced Project Managers use industry standard best practice and management 

principles to deliver effective, timely and efficient management methodologies for projects and 

programmes. 

Ingena practices project management based upon the Project Management Body of Knowledge 

(PMBOK) and assists staff to further their project management knowledge, with many staff having 

certification in PRINCE2 and ITIL, as well as sound knowledge of Agile and other project lifecycle 

methodologies. 

Ingena utilises a flexible and adaptive management approach, working with our client’s to apply 

their preferred methodology to implement programme management regimes with sound risk, 

change, schedule, budget, and scope management. 

Reference Sites: 

Ingena’s Management Consulting business unit has formed close working relationships with many 

large Australian corporate including Telstra, ANZ, BHP Billiton, Network Appliance and Sensis – 

working directly on a number of high profile projects. 

At Telstra, Ingena consultants have managed a refurbishment programme for key facilities at 

Telstra’s data centres, and provide release management and range of project management office 

support services within Telstra’s transformation programme. 

Ingena consultants have established programme management and portfolio control mechanisms for 

the re-engineering of the Valuations business process at ANZ. 



Organisation Name Integral Technology Solutions Pty Ltd 

Trading Name 

Contact Mr Cameron Tuesley 

Address Suite 13 / 83 Leichhardt St 

Suburb Spring Hill 



Website www.integral-techsolutions.com 

Email ctuesley@integral-techsolutions.com 

ABN 38097602901 


Headquartered in Australia, Integral Technology Solutions (Integral) works predominantly with 

Telecommunication Companies, Financial Institutions and Government Agencies throughout the 

Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand). 

Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues". 

Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led 

by experts in their field, Integral’s mature capabilities in project, program and portfolio 

management has seen Management Consulting added to complement the Integral brand and service 

offering. Integral employs only the highest calibre Program and Project Managers in today’s 

industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through 

education and experience, to a variety of organisational cultures. They are skilled in knowing how 

to organise and manage physical and human resources to best suit your organisational needs. 

Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or 

simply offering guidance around practical solutions and best practice, Integral’s Program and 

Project Managers use industry standards and methodologies to address delivery, quality and 

governance. Integral employs only experienced and qualified professionals who can manage the 

spectrum from individual projects, portfolio of projects, or an entire program of work through all 

phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation 

reduce risk and increase the probability of success for your projects or programs. 


Integral commits to Quality by leveraging a variety of industry best practice principles, standards 

and partnerships to act as enablers in each unique engagement: 

• Australian Standard 4360 - Risk Management; 

• ISO/IEC 27001 - Information Security Management; 

• Australian Standard 8015-2005: Corporate governance of information and communication 

technology; 

• Member of Australian Information Industry Association (AIIA); 

• Memberships and accredited personnel in MSP, PRINCE2, PMBOK®, AIPM; 

• Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI; 

• Integral Management Consulting Methodology (MCM); 



• Integral Integration Methodology (IIM); 

• Integral Software Development Methodology (IDM) Integral is also registered with the 

Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’ 


Integral has significant experience in managing the various processes, people and technologies 

related to Project and Portfolio Management. Integral embed PPM philosophies into every 

engagement which has been displayed across a variety of industries, public, private and multigovernment 

agencies. Integral specialise in standardising processes and technologies to ensure 

engagements are underpinned by successful, reusable best practice methodologies making the 

delivery and successful implementation the focus. Integral staff also have broad exposure to a wide 

variety of electronic Project Portfolio Management Tools. 

Examples: 

a) Integral provided Senior Project Management services to Gold Coast City Council using 

PMBOK based methodology and actively worked within a broader team to develop the 

methodology further with templates and processes. 

b) Programme management of fully automated warehouse management system (Major UK 

retailer). Involved supply chain reorganisation, hardware/software implementation and network 

realignment. Initially based on an inadequate internal project management methodology, Integral 

personnel introduced Prince2 control processes around task management and deliverables to ensure 

successful delivery. 

c) Established PMO for the Solution Centre Project (Queensland Energy Generator). The role 

led a remote team, mentoring staff in a culturally diverse organisation with the aim to roll out an 

Enterprise Wide Resource Planning System. Responsibilities included: Negotiating the vendor 

contracts for the supply of hardware, software and services (including detailed SLAs); Managing 

project budget, risk and issues; Preparing formal Board reports; Maintaining project schedule, 

project plan and project resources; Managing project scope variations/change control, Chair project 

management meetings and act as a member of the Steering Committee. 



Organisation Name ITPM Pty Ltd 

Trading Name 

Contact Mr Nicolas Samuelson 

Address Level 4, 123 Epping Road 

Suburb North Ryde 



Website www.itpm.com 

Email nsamuelson@itpm.com 

ABN 46085612933 


Formed in 1998, ITPM has offices in Melbourne, Sydney and Brisbane. Upon finalisation of the 

company merger with PMPartners, due for completion on 31st March 2008, the new entity will 

employ in excess of 56 staff including 41 professional services personnel with access to a large 

number of specialised resources. 

ITPM is a professional project management, accreditation and business analysis organization, 

specialising in providing Australia’s most comprehensive Training, Consulting, Delivery and 

Recruitment services. We focus on providing our clients with professional project staff enabling us 

to provide a unique and refreshing service to the market place. 

We have the skills, ability and knowledge to rapidly understand the scope of a project and identify 

the type of skills, level of experience and technology expertise necessary for our clients’ project 

success. This ensures we are capable of providing the right project staff and continue to attract, 

supply and seamlessly engage those required skills to develop and lead your project team. 

We have a reputation for flexibility and innovation, which we consider fundamental qualities in 

supporting the projects AGIMO undertake now and into the future. 

We have established a solid reputation in all facets of program and project delivery to private 

enterprise organisations and Government Departments (Federal, State and Local). 


ITPM has achieved the following accreditation with recognised industry bodies and associations; 

- ITPM was the first Professional Service Organisation to be acredited by AIPM as a PMO. This 

indicates our business is managed in line with the requirements of a Project Managed Organisation 

- Registered AIPM - Project Management Assessors 

- PMI - Global Registered Education Providers 

- CompTIA Subject Matter Experts (SMEs) 

- Certified practitioners and an ATO for MSP. 

- Certified practitioners and an ATO for PRINCE2 . 

- Endorsed course provider for the IIBA. 

- Certified Authorised ITIL Foundation Certificate Workshops provider 



In addition, ITPM provides all of its Project Managers with membership in the Australian Institute 

of Project Management and registration in the AIPM RegPM program. Currently approximately 

70% of ITPM's Project Managers have been assessed Master Project Director level 6 (MPD 6), the 

highest rating available. 


A Project Management Office (PMO) is an organizational commitment to employing sound project 

management principles across all project operational, functional and supporting disciplines. 

The PMO delivers effective project governance at project, portfolio and program levels. An 

effective PMO establishes standards and common project methodologies across the organisational 

environment that increases the probability of project success. 

A major factor in establishing an effective PMO is adopting a project culture within an organization 

through the definition, planning, implementation, training and support phases. 

There are benefits and outcomes in establishing a PMO; however these must align with and support 

the organisations’ strategic direction. There is no one PMO solution that meets all organisational 

demands however, it is important that the PMO objectives and structure fits within the existing 

corporate culture. 

ITPM has developed an Adaptive PMO methodology for establishing, operating and maintaining an 

effective and efficient PMO. 

The methodology introduces some of the potential business benefits that a PMO provides to an 

organisation and then initiates the outline in determining the requirements, structure and expected 

outcomes necessary to meet those benefits. This supports the engagement of a sound project 

management methodology and processes to establish a foundation for standardised, consistent and 

accountable work practices. 

Recent client engagements include: 

1. SITA/MAS 

ITPM were engaged in a Program Manager capacity to establish, manage and maintain SITA’s 

responsibilities within a joint SITA/ Malaysia Airlines (MAS) PMO aimed at deploying a Passenger 

Services Platform. 

2. JetStar 

ITPM were invited to implement and manage a Program Management Office (PMO) for Jetstar’s 

ICT division in Melbourne. This engagement is ongoing and has been extended to include the 

provision of project managers for operational deliverables. 



Organisation Name Jacobs Australia Pty Ltd 

Trading Name 

Contact Mr Scott Mackenzie 

Address 7/8-10 Hobart Pl, GPO Box 1976 




Website www.jacobs.com.au 

Email Contracts@jacobs.com.au 

ABN 12079749287 


Overview 

Jacobs Australia (JA) is part of the Jacobs Engineering Group Inc (JE) headquartered in Pasadena, 

California. JE is one of the world’s largest and most diverse providers of professional technical 

services. With annual revenues exceeding $US8.5 billion and over 54,000 people, Jacobs offers 

full-spectrum support to government, industrial and commercial clients across multiple markets. 

Services include scientific and specialty consulting as well as all aspects of engineering and 

construction, and operations and maintenance. JE is therefore an extensive source of capacity and 

capability should JA need to call upon international assistance. 

Overview of the Group 

Our immediate parent within JE is Jacobs Technology Inc, headquartered in Tullahoma, Tennessee. 

Jacobs Technology is the Aerospace and Defence arm of the company and provides scientific, 

engineering and technical services to a wide range of government clients, including NASA. 

Organisational Structure 

JA falls within the ‘Scientific, Engineering and Technical’ core market of Jacobs Technology which 

reflects our role of providing specialist professional project management, systems engineering and 

management consulting services to government and commercial clients. 


We control the delivery of services (including Risk management) through the application of our 

Client Service Delivery Model (CSDM). The CSDM itself and the organisational responsibilities 

for its effective operation are detailed in JA Standard Operating Procedure (SOP) 200-6, an integral 

part of our ISO9001:2000 certified Management System (first certified by Lloyd’s Register in June 

1999 and continuously certified since then). All system SOPs, associated forms and templates are 

available to all employees. Documentation currency is controlled through all posted versions taking 

precedence over any ‘uncontrolled when printed’ versions. 

The CSDM is an overarching SOP and hence separate SOPs are not developed for individual 

activities, rather appropriate plans are developed where particular levels of detail are required. For 

example, Independent Verification and Validation (IV&V) activities on software being provided to 

a client’s project are conducted under the control of the CSDM and in accordance with the 

applicable standard as identified in the IV&V plans developed for the activity. 



We have established an industry capability within Australia to perform independent Capability 

Maturity Model Integration (CMMI) appraisals, training and consultancy. 

This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based 

SEI Partner authorised to deliver CMM/CMMI related services internationally. 


We have experience in the establishment of Program Management Offices (PMO), using the 

following approach: 

- develop and maintain a Whole of Program schedule that integrates all internal and external 

program elements; 

- monitor existing projects under the program including the planning to deconflict resources 

demands 

- provide Project Assurance 

- conduct Program Risk and Issue Management 

- monitor projects to ensure project support for individual projects is maintained; 

- provide timely, analytical written and verbal advice to relevant stakeholders; and 

- provide strategic planning options to ensure the program schedule meets client requirements. 

We established and maintain a PMO for the Department of Defence’s Hornet Upgrade Program, 

which is now a mature operational unit and both routinely, and on demand, provides strategic 

planning; options analysis; modelling to predict aircraft availability in normal, crisis and “what-if” 

scenarios; production and other scheduling; risk and issue management; and status reporting. 

Also for Defence, we established, validated and maintain the framework, processes and systems to 

be used by and for the New Air Combat Capability (NACC) PMO for the effective planning, 

monitoring and control of the NACC project. This included conducting a low level CMMI based 

review of Project Support Office processes & systems. 



Organisation Name Jakeman Business Solutions Pty Ltd 

Trading Name 

Contact Dr Miles Jakeman 

Address Unit 1, 10 Kennedy Street 

Suburb Kingston 



Website www.jakeman.com.au 

Email Miles.Jakeman@jakeman.com.au 

ABN 72101963240 


JBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group 

Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a 

$65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide: 

tailored solutions that meet the specific needs of our clients; 

relevant products and services; 

highly skilled and expert staff; and 

management advisory and consultancy support services at competitive rates. 

JBS has managed numerous projects with major Government agencies and the private sector and 

delivered a wide range of products and services on time and within budget. We have a core group of 

staff with a network of strategic alliances with business associates and partners. We have an 

impressive history of delivering quality solutions to clients, working closely with clients to define 

the problem, provide suitable and timely solutions, and then if required, assist with the 

implementation program. 

We have considerable expertise in the development and delivery of Security Risk Management 

support. We have worked with almost all of the Commonwealth Government's defence, security, 

border management and law enforcement agencies and represent a low risk solution due to our solid 

understanding of Australia's complex security environment. 

We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program. 


JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up 

to and including Advanced Diplomas across a range of specialist business education and ICT 

courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation 

requires us to maintain a detailed quality management system that is reviewed annually and 

externally audited. 


Example 1: In support of ICT governance processes, JBS has established centralised project and 

portfolio management offices for a range of clients, including the DRMS/EDMS managed service 

solution, which provided an enterprise capability for installing and maintaining Defence’s enterprise 

content (email, documents and files). In the past 12 months, our PMO has: 



Maintained an environment with over 50 servers across multiple networks and physical locations 

managing over 6 million physical documents, 27 million+ electronic documents, 6 million files and 

350 million+ audit trail events. 

Added over 7,000 new users to existing systems 

Migrated over 1.5 million electronic documents and 2 terabytes of data 

Provided refresher or advanced training to over 4,000 users 

Provided Level 1, 2 and 3 user and business support to over 20,000 active users accounts 

Example 2: JBS provided program management and specialist ICT skills in support of the Defence 

market testing of its regional ICT Services. JBS as part of the Defence fully integrated team 

provided support to Defence that resulted in: 

The review of the current state of Defence ICT services benchmarked these against expected service 

delivery standards under the ITIL methodology and then provided recommendations on how 

Defence's Regional ICT services could be improved. This enabled Defence to effectively undertake 

the market testing activity and subsequent outsourcing of its $300m regional ICT services. 



Organisation Name JCMA Consulting (J&C McNena and Associates 

Pty. Ltd.) 

Trading Name JCMA Consulting 

Contact Mr Charles McNena 

Address Level 40, 140 William Street 




Website www.jcmaconsult.com 

Email charles@jcmaconsult.com 

ABN 86062464911 


JCMA Consulting is an Australian consulting company formed in 1991 providing services to assist 

clients across a range of specialisation areas. JCMA prides itself on its partnering model where 

focus is directed at understanding clients need and expectations. JCMA works collaboratively in a 

partnering arrangement to ensure a high level of satisfaction and value for the client. Collectively 

JCMA senior staff have over 60 years experience with public sector organisations. JCMA has a 

range of service offerings including strategic consulting, project architecture & management, 

collaborative application development and quality management & compliance. We also have 

extensive experience in a range of industries including energy, science, government, defence and 

telecommunications. JCMA continues to develop a strong relationship and presence within 

Government through the provision of ICT related services in our core areas of Strategic Consulting, 

Project Architecture & Management, Collaborative Application Development and Quality 

Management & Compliance. JCMA has adapted these services into the framework provided in this 

response document. For more information on the organisation please visit www.jcmaconsult.com 


Quality Management and Compliance is one of four principle service delivery areas of JCMA. Full 

details of the quality standards and processes utilised by JCMA are on the JCMA website 

(www.jcmaconsult.com). JCMA adopts and maintains the following quality systems and continuous 

improvement regimes: 1. JCMA quality standards and processes align to ISO9001: 2008 Quality 

Management Systems. Where a client has a preference to use alternative quality processes, JCMA 

works with the client to ensure the required quality processes are captured upfront. 2. JCMA uses 

formal Issues / Risks and Change Control mechanisms ensuring all parties are appraised and 

understand / approve proposed change. 3. JCMA uses a continuous improvement philosophy and 

structured program. JCMA is currently introducing the Capability Maturity Model Integration 

(CMMI) process across the organisation. 5. JCMA has a quality review process embedded in every 

engagement. A quality review is conducted by an independent reviewer within JCMA 6. Project 

communication and progress reporting to the client is regular, proactive, open and transparent. 7. 

Deliverables and milestones are formally approved by the client based on pre-defined acceptance 

criteria set for the engagement. 8. All formal reports / documents follow formal internal 

documentation reviews and documentation standards. 




JCMA provides a complete framework and methodology for the delivery of projects. It recognises 

the multi-dimensional facets of a project (e.g. People, Process, Technology & Performance) and 

ensures these facets are represented, coordinated and managed in the activities and deliverables of 

projects. The JCMA engagement model also identifies all roles and responsibilities, obligations, 

dependencies and deliverables for all participants. This process extends to project scheduling, 

providing clarity and defined obligations for all parties. JCMA emphasises integrated stakeholder 

engagement and has published on its web site (www.jcmaconsult.com) a white paper titled 'Client 

Engagement & Project Lifecycle'. The JCMA client engagement model represents JCMA's 

commitment to clients through the development of continuous stakeholder interactions ensuring 

understanding and agreement with the engagement and deliverables. Advanced Scientific 

Computing – Department of Primary Industries (Victoria / National / International) – JCMA acted 

as the Senior Advisor to the Department of Primary Industries on three Advanced Scientific 

Computing facility and implementation projects. These multi-million dollar projects combined 

hardware acquisition, software development, knowledge acquisition and cultural change. With this 

capability, DPI has attracted significant collaborative partnerships and associated investment from 

national and international partners. Department of Treasury and Finance (Victoria) — JCMA 

Consulting undertook a review of several major IT initiatives to advise DTF on opportunities for 

improvements related to quality processes in the respective programs. The JCMA review 

highlighted a number of areas to be addressed by the project sponsors and managers and provided 

solution options to facilitate better quality processes across the various programs. 



Organisation Name Kapstone Consulting Pty. Ltd. 

Trading Name Kapstone Consulting 

Contact Mr Martin Steffens 

Address 16 WELLS PL 

Suburb BELLMOUNT FOREST 



Website www.kapstone-consulting.com.au 

Email martin.steffens@kapstone-consulting.com.au 

ABN 93149236635 


Kapstone Consulting is a multi-disciplinary consulting practice specialised in Strategy and ICT 

Capability Improvement that help our clients optimising their organisational and operational results. 

Focused on the Information and Communications Technology (ICT) sectors, Kapstone Consulting 

offers consultancy services to Federal and State Government. In order to put into practice our 

working philosophy, it is necessary to establish a close collaboration scheme with our clients. By 

doing this we are able to help the clients to understand their own potential and to recommend the 

necessary changes to improve their operations and manage possible risks. Our Commitments to Our 

Clients: Partnership: We have a unique history of highly collaborative client relationships built on 

mutual respect, trust, and confidence; Customisation: We work with our clients to understand the 

specific outcomes needed and tailor our services to meet them; Capability Building: We are 

committed both to meeting our clients’ short-term tactical needs and to developing their strategic 

capacity to succeed in the long term; Whole-Lifecycle Perspective: We view organisations as whole 

systems where the people, process and technical elements all need to work together; and Continual 

Innovation: We are continually creating new, innovative services by drawing on the latest 

developments. 


Kapstone Consulting holds the following certifications: ITIL V3 Expert CobiT Foundation Togaf-9 

Architect Prince-2 Masters of Business Leadership (PostGradCert) Gateway Review Traditional 

Leadership & Mediation 


Kapstone Consulting has been involved in the initiation and establishment of a Service Portfolio 

capability for the Australian Federal Police. This included the selection and procurement of a 

Service Portfolio toolset (combining project portfolio and service management) as well the 

implementation of this tools set. In order to assess the criteria for the toolset, Kapstone Consulting 

conducted and assessment to review the current project capabilities, which included: Project 

Review, Data Collection, Data Analysis and • Reporting. This included a Cobit based GAP analysis 

and questionnaire across ICT in order to identify the current state of maturity as well the desired 

maturity level. • For the Child Support Agency Kapstone Consulting developed and automated an 

end-to-end process, including the demand capture, development, testing and production. This 

included an assessment and GAP analysis from both the project management capability as well 

from the delivery organisation. • We successfully defined short and medium term maturity targets 

and developed a road map for service improvements. • For both the Department of Defence and 



Customs Kapstone Consulting conducted process and project maturity assessments based the OGC 

maturity assessment including a self developed assessment for Organisational Change Readiness. 



Organisation Name Kata Professional Pty Ltd 

Trading Name Kata Professional 

Contact Mr Ben Winter-Giles 

Address 4 John Denley Dr 

Suburb Bungendore 



Website 

Email enquiries@kataprofessional.com.au 

ABN 14137381072 


Kata Professional Pty Ltd has a strong client focussed purpose, offering specialised UCD, UX, and 

IT strategy consulting services and support. We have a successful history of providing superior 

quality consulting services and the ability to leverage learning’s from an astonishing cross section 

of government and non-government organisations. We apply best practice management concepts, as 

advised by our staff who are industry recognised experts in their own right. We pride ourselves on 

having some of the finest consultants across the breadth of IT disciplines available for large 

enterprise engagements. Kata Professional Pty Ltd consultants have a proud history of 15 years 

operating at the Federal Government enterprise level, spanning various capabilities. Over the years, 

this has ranged from visual design, to advanced interactivity / application or software design; OGC 

MSP aligned program design; agile project management, and agile to ‘conventional’ hybridisation; 

modular program management design; change management/change facilitation; enterprise business 

process modelling; design authority implementation; and, strategic enterprise design management. 

Our senior consultants have 10 years experience in fields relevant to this procurement. We have an 

active training program taking new consultants with a minimum of tertiary qualifications and three 

years experience through a three year training system. 


Kata Professional Pty Ltd has been formally assessed using a proprietary maturity assessment 

technique (based upon the P3M3 OGC assessment methodology) as being at a maturity level 3.2 as 

at July 2010. (stable trending towards leading). 


The services of Kata Professional Pty Ltd consultants have been utilised across Government 

departments over the past 15 years. Our experience in promoting and embedding corporate 

standards have included re-creation/consolidation following Machinery of Government changes, 

which has required extensive negotiation, persuasion and impartial identification of the strengths of 

pre-existing elements. A). While appointed at DEWR in 2007 our consultant developed and 

implemented the Departments Interface Design Strategy and Services section. This occurred 

through effective integration of User Centred Design methodologies into the SDLC. This work 

included managing the acquisition and description of organisational requirements, and 

implementing the organisational change programme to initialise the integration. The consultant 

supported five development programmes and over 140 projects through strategic management 

support, project management and solutions design expertise. He also founded the inter-agency 

Design Management Community of Practice, in conjunction with several lead agencies and 



AGIMO. B). During an engagement at Treasury on the Standard Business Reporting (SBR) 

Programme our consultant used international best practice models including the Managing 

Successful Programmes framework. Primary activities included the conduct of a Current State 

Assessment of the SBR Programme, against the industry best practice frameworks and concepts, 

and the collaborative design of the Programme Blueprint. Support was provided to the Management 

Group through review and alignment of process models, policies, governance charters, and 

strategic/tactical activities, including support to the PMO during the development of the business 

case. The results delivered best practice aligned artifacts, significant skills transfer, and capability 

development for the 



Organisation Name KDN Services Pty Ltd 

Trading Name KDN Services Pty Ltd 

Contact Mr Domenic Novia 


Suburb Mount Barker 



Website www.kdn.com.au 

Email dnovia@kdn.com.au 

ABN 39114172600 


KDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services 

to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, 

processes and a methodology gained from work in the Management Consulting areas of the ICT 

industry. Our experience comes from working with large consulting organisations and engagement 

across all tiers of Government (including SA, Federal and Local) and the private sector. KDN 

maintain a flexible approach and have agreements with companies to cover additional scope and 

capacity to provide a comprehensive delivery service. To increase the coverage of services and 

provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting 

(RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the 

skills, processes and methodology that have made KDN successful to provide an increased ICT 

service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company 

and through these entities KDN is able to provide greater security to its clients with the ability to be 

able to handle larger assignments while at the same time being flexible and responsive to cost 

pressures and providing cost-effective solutions. 


Not certified 


KDN was engaged by the Attorney-General’s Department to develop an Options Paper for a 

suitable Program Management Office (PMO) for Justice Business Services. KDN followed a 

structured approach to assess the project management capabilities and maturity level across the 

business. This enabled KDN to identify and recommend a suitable PMO entry level. The project 

was delivered on time and within budget. Upon acceptance of the Options Paper KDN was again 

engaged to implement the preferred PMO model which included the development and 

Implementation of a suite of project management tools and templates; introducing the model across 

the business including the training of project staff and developing the reporting processes and 

structures into for the ICT Executive Strategy Group. 

KDN were engaged by SA Health to provide a Project Management role for a Procurement and 

Contract Management System across the whole of SA Health. As this application was a Whole of 

Government implementation (SA Health being the lead agency) the role required the establishment 

of an appropriate Government model, Support and service model, Change Control Committee and 



process and a proactive engagement across all areas of SA Government for additional agency 

involvement – this role is on-going and gained Preferred Business Status within SA Government. 



Organisation Name Kitbag Consulting Pty Ltd (Government Advisory 

Group) 

Trading Name Government Advisory Group 

Contact Ms Joy Murrell 

Address 36 Dirrawan Gdns 

Suburb REID 



Website www.ausgovadvisory.com 

Email Joy.Murrell@ausgovadvisory.com 

ABN 83137685628 


Kitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and 

the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory 

Group works as a cooperative of like-minded and experienced public sector professionals to meet 

the needs of its clients’ and employees. The strength of this approach allows team members of the 

Group to be highly flexible and innovative to perform complex tasks but provides structure and 

certainty via the application of methodologies and administrative support required to deliver those 

services. Each discipline specialist has worked in Government and the private sector delivering 

public value for all Australians. Collectively they are responsible for superior standards of service 

and a standing relationship committee of peer discipline specialists supports this. Their role is to 

review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically 

the committee will: - review delivery standards, quality and client satisfaction; - coordinate support 

services and project teams; - coordinate all contracts established under the MUL; - coordinate 

project teams is utilised - Approve methodologies for use; and - Ensure public value is being 

delivered. The Government Advisory Group has access to a wide range of consultants and 

contractors to deliver capability. 


All Government Advisory Group members hold current Australian Government security clearances 

through our association with the Defence Industry Security Program and members hold one or more 

of the following accreditations. - Australian Institute of Management - Australian Institute of 

Company Directors - Australian Institute of Project Management - Australian Computer Society - 

Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information 

Technology Infrastructure Library (ITIL) 


Kitbag Consulting is skilled at employing the balanced scorecard methodology which focuses on 

the performance drivers in an organisation. These drivers include customer relationships, internal 

business processes and internal learning and growth opportunities. The balanced scorecard is the 

original management theory that attempts to quantify the effect of these drivers on an organisation’s 

performance, to provide a picture of true organisational capability. As a management system, the 

balanced scorecard measures are “derived from a top-down process driven by the mission and 

strategy of the business unit”, and set out as tangible objectives that can be met. It is being used as a 

strategic management system by organisations to accomplish critical management processes. These 



are: Clarify and translate the vision and strategy; Communicate and link strategic objectives and 

measures; Plan, set targets, and align strategic initiatives; and Enhance strategic feedback and 

learning. When there is consensus on the organisation’s objectives, an organisation can then go 

about identifying the objectives and performance measures for its internal business processes. By 

the very fact of identifying objectives for an organisation, core processes of that organisation can be 

clearly highlighted. Linking an organisation’s objectives to learning and growth objectives can then 

demonstrate the value in investing in intellectual capital, information technology, and other 

organisational processes: these may be significant enablers and generators of organisational 

improvement. As scorecard objectives are developed by management at the highest level, they 

become the vehicle by which management then become jointly accountable to the organisation. 

Some of the assigments Kitbag consultants have been involved in are: 

- Department of Defence- CEI Refresh. Rewrite and project manage the rewriting of 

Defence CEIs and supporting financial and procurement procedures into FINMAN 5 and facilitate 

high level feedback from Defence stakeholders. 

- Attorney Generals’- Crisis Coordination Centre. Perform high level enterprise business 

analysis incorporating process definition of the CCC to support detailed design of systems, 

processes and facilities. Develop CCC business case with supporting user requirements, integrated 

with the Parliament House Briefing Room, which supports the development, refinement and 

exercising of selected high priority CCC systems, people, and procedures. 



Organisation Name Logica Australia 

Trading Name Logica Australia Pty Ltd 

Contact Mr Darren O'Shannassy 

Address Level 13, 100 Pacific Highway 




Website www.logica.com. 

Email darren.oshannassy@logica.com 

ABN 39001260699 


Logica is a global provider of business consulting and systems integration, as well as IT and 

business process outsourcing services. In Australia, Logica is a leading technology supplier to many 

government departments and agencies. We deliver solutions in security and compliance, 

information and case management, infrastructure management, virtualisation, service management, 

and applications management. Logica employs 40,000 people globally, with close to 800 located in 

Australia, and is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: 

LOG; Euronext: LOG). More information is available at www.logica.com. 


ISO Logica’s Australian operations are certified to quality system certification standard AS/NZS 

ISO 9001:2008. The scope of Logica’s registration is: “Design, development, implementation, 

supply, maintenance and support of information technology systems, products and services: 

including provision of related consultancy services.” CMMI Capability Maturity Model Integration 

(CMMI) is a process improvement approach that provides organisations with the essential elements 

of effective processes. CMMI provides approaches that can assist an organisation appraise its 

organisational maturity or process area capability, set process improvement goals and priorities and 

provide guidance for quality processes. Logica’s business management system (Cortex) is 

compliant with the CMMI maturity level 3 requirements. ITIL Logica has adopted a global policy 

to align its service/outsourcing management approach to the ITIL service framework across its 

entire service business. To date more than 1300 people across Logica worldwide have been trained 

and awarded the ITIL Foundation or Manager’s certificate. Logica’s Australian business 

commenced its ITIL program more than two years ago and is now at an advanced stage of 

implementation. Our core service delivery methodology and service management processes have 

been aligned with the ITIL standards and our service management staff training and accreditation 

has 


Logica has experienced Program Management staff who offer services made up of a number of 

methodologies and underlying processes with toolsets. This enables Logica to deliver a full 

encompassing service offering or a specific PMO service, depending on the customer’s needs and 

requirements. The services Logica offers include: • Change Management • Portfolio Management • 

Programme Management • Project Management • Business Modelling • Governance • Risk 

Management • Safety Practice • Resource Management Examples of Logica providing a PMO 

service: 1. Logica set up a Strategic Program Management Office (SPMO) at Western Power to 



provide program oversight and risk management for the executive steering committee and the 

Board. Its role was to mentor Western Power staff through the delivery of over 130 projects, and to 

ensure that project dependencies were managed. 2. Logica was engaged by the National Medical 

Health Records Commission (NMHRC) to set up a PMO and establish the processes and 

procedures to actively manage the portfolio of work, ensure the ICT Governance is in place and 

identify the Risks and Issues as they arise. 



Organisation Name Mahindra Satyam (Satyam Computer Services 

Limited) 

Trading Name Satyam Computer Services Limited 

Contact Mr David Castles 

Address Level 6, 39 London Circuit 




Website www.mahindrasatyam.com 

Email David_Castles@Mahindrasatyam.com 

ABN 25084580030 


Mahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business 

and information technology services company that leverages deep industry and functional expertise, 

leading technology practices and an advanced global delivery model to help clients transform their 

highest-value business processes and improve their business performance. MSAT has over 30,000 

professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a 

clear vision for future. It also has a strong governance structure and a strong management team in 

place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated 

Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions 

• Industry Native solutions • Application Developments and Management Services • Business 

Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable 

brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as 

a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers 

in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and 

Managing Director - Mahindra Group, has been invited to join the International Advisory Council 

(IAC) of the Economic Development Board (EDB) of Singapore 


Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 

Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service 

Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) - 

AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, 

(Health & Safety) -ISO 14001:2004, (Environment Management System) 


MSAT’s Portfolio approach using the closed loop framework maximizes business value, which 

results in improved results and reduced process costs and total capital outlays. MSAT helps to 

optimize project selection processes which provide the most value to the organisation by deploying 

scarce capital resources in the most efficient manner. This involves • Assessing the current process, 

• Performing gap analysis, • Applying the MSAT framework for identifying the process redesign 

tools required for implementation and • Facilitating the adoption of the associated analytics in the 

process Success of large Business and IT transformation Programs need well defined Governance 

model, Project and Program management processes. MSAT has devised a unique Framework tuned 

towards managing such large mission critical transformation programs. We recommend 



establishment of a dedicated Program Management Office that governs, manages and ensures 

successful completion of all projects within the program in an orchestrated manner so as to fulfill 

program objectives. MSAT’s Enterprise Portfolio Management practice help organizations 

enhancing, improving and accelerating ROI on IT investments on EPM solutions through its 

industry recognized consulting services in: • Designing, implementing & maintaining EPM 

solutions • Defining and implementing industry standards and best practices into EPM solutions • 

Helping organizations strategizing and optimizing the usage of tool to help accelerate ROI on 

investment Case study: A US Insurance Major Consulting services: • Setting up of Corporate PMO, 

various processes, policies and framework • Execution, Maintenance & Support of Primavera 

Case study: World’s Leading Retailer 

Consulting services: 

• Capacity Planning - achieved a saving 60-70% time of project leaders for resource forecasting on 

a weekly basis within 3 months of engaging with client 

• Resource Planning - Implementing PMO methodologies for resource planning using clarity helped 

in reducing over/under allocation of resources by 60%. 

• Resource management - Clarity helped to expedite this process with all data available at single 

source. This focused approach using resource management provided the Profit team to bring down 

the effort from 5 days to 4 hrs 

• Program management - by mapping all projects milestones to one Program and tracking of 

progress, comparison of budget variance against plan helped in faster decision making resulting in 

cutting down 15 resources that were otherwise used to generate the output without using clarit 



Organisation Name McKinsey & Company 

Trading Name McKinsey Pacific Rim, Inc. 

Contact Mr Thomas Roets 

Address Level 35, 88 Phillip Street 

Suburb Sydney 



Website 

Email thomas_roets@mckinsey.com 

ABN 66055131443 


McKinsey is the distinctive leader in top management consulting with a deep understanding of ICT 

challenges faced by governments. We have an extensive track record for delivering significant 

value in government ICT projects, and have a distinctive business-driven approach to ICT in the 

public sector. McKinsey has over 8,000 consultants and are present in over 80 offices in over 50 

countries, and bring cutting-edge expertise in 18 industry sectors and 6 functional areas. We have 

been serving clients for over 80 years, and our professional legacy includes 1) Professional values 

and an enduring code of conduct, 2) Top management/integrated problem-solving perspective, and 

3) Tailored approach and custom solutions. Our results-oriented Public Sector Practice that has 

driven measurable improvements throughout several government agencies worldwide. We have a 

specialised Business Technology Office (BTO) that serves ICT needs of public- and private-sector 

clients through rigorous focus on impact. The BTO has competence and expertise in technology 

with deep technical proficiency in systems design and IT architecture. We are objective and 

independent from ICT product and service providers, i.e., we provide neutral, fact-based 

recommendations. 


McKinsey & Company does not engage in any external accreditations 


Companies routinely over invest in non-value-adding projects and over promise on large project 

portfolios. Such practices can lead to consistent IT budget overspend, delays in program delivery, 

compromised quality, and poor alignment between business and IT strategy. McKinsey typically 

addresses three sources of value from a functioning IT project and portfolio management: 1) 

Portfolio optimization to assess the business value of all projects, optimize risk vs. return, identify 

and eliminate functional redundancies across businesses / demand organizations, focus project 

portfolio on key business initiatives to enable successful delivery, and monitor and review project 

value from approval to benefits capture; 2) Capacity optimization by focusing resources on valueadd 

projects, prioritizing by business value, delaying or stopping low-priority projects, and shift 

lower-cost internal resources to high-priority projects, thereby reducing need for expensive external 

resources and increasing overall capacity; and 3) Alignment between business and IT by developing 

portfolio through an ongoing discussion between business and IT 

Two recent projects include: 



1) Defined the project portfolio to support the business objectives of a New Zealand based universal 

bank, and supported them in launching the programs and portfolios of projects required to deliver 

these business objective; and 

2) Support a global logistics players in defining the integration project portfolio of projects required 

to integrate its ICT systems after the acquisition and merger with a major competitor. 



Organisation Name Meta PM Unit Trust 

Trading Name Meta PM Pty Ltd 

Contact Mr Simon Garlick 

Address Level 11, 530 Little Collins Street 




Website www.metapm.com.au 

Email sgarlick@metapm.com.au 

ABN 38697378930 


Company Overview 

MetaPM is a specialist project management firm dedicated to optimising business performance 

through project management initiatives. 

Why Clients engage us 

Clients engage MetaPM because they know we have a track record of getting the desired outcomes. 

Our specialist niche 

We assist organisations in meeting the challenges of change by providing right sized solutions that 

deliver real business benefits. 

We aim to offer excellent value for money and pride ourselves on getting things right the first time. 

Our clients 

Our clients include organisations that are facing a complex, 

ever-changing business environment who demand quality in the 

management and delivery of their change initiatives. 

To date, we have assisted many leading Australian and multi-national organisations achieve 

improved business value through the use of our services. 

Service Blueprint 

Our integrated family of services combine to deliver sustainable value for our clients. Our services 

include: 

Business Improvement Services: 

Portfolio Optimisation 

Capability Development 

Benefits Assurance 

Project Delivery Services: 

Project Mobilisation 

Health and Recovery 

Delivery Support 

With every assignment we always aim to work collaboratively with our stakeholders to ensure 

maximum knowledge transfer and lasting business value. 




Certified Quality Management System 

MetaPM fully conforms with PRINCE2 in two ways: 

1/ MetaPM’s standard delivery framework, PMF incorporates PRINCE2 as well as elements of the 

PMBoK and proprietary components not provided in PRINCE2, such as Benefits Management and 

PMO 

2/ MetaPM specifies Practitioner accreditation as highly desirable during staff recruitment and 

offers all employees full support for accreditation during the first year of employment. 

Process of Achieving Certification 

In addition MetaPM has initiated an internal assessment of the business case for becoming a 

PRINCE2 accredited training organisation. A positive decision is dependant upon the extent to 

which external training on PRINCE2 will be undertaken by MetaPM as a line of business as well as 

to achieve accreditation. This assessment commenced on 15 May 2007 and is scheduled for 

completion by the end of 3Q07 (Sept 30, 2007). The accrediting organisation is the Office of 

Government Commerce (OGC) UK llc. 

Department's Requirements and Industry Standards for Quality 

In line with MetaPM’s ongoing commitment to quality, our comprehensive management systems 

have been developed to the internationally recognised standard ISO9001:2000. Our quality 

assurance service covers the provision of IT consulting and project management services from 

initial engagement through planning, design, deployment, integration and transition. 


The ANZ and previously undertaken a project to implement Clarity as an enterprise project 

management toolset for a substantial project community comprising over 9000 active projects in the 

system and 5000 active resources. 

The implementation of Clarity had been unsuccessful and as a result, the ANZ requested MetaPM 

assistance in the recovery and remediation of the Clarity enterprise toolset. 

This was successfully achieved and remediation of the platform included: 

Established system integrity with cleansed data. 

Development of a dashboard for unprecedented visibility. 

Documentation of new functionality. 

Enhanced reporting available. 

Uncovered a depth of issues in process and practices, business ownership, and data inconsistencies. 

Over the past year, MetaPM have worked with William Angliss Institute of Tafe to establish a PMO 

in the organisation. The growing rate and complexity of change in the organisation was demanding 

a greater strategic response. Strategic change is typically delivered through projects, yet projects 

are becoming more complex, crossing organisational boundaries. WAI Tafe were experiencing 

inconsistent project management delivery results, particularly time and cost overruns. 

MetaPM enabled WAI to establish a PMO that would provide a clear delineation between day-today 

business operations and strategic change, management of project performance and optimal 

utilisation of resources. 

We adapted our PMO Model to cater for the individual needs of the organisation, prioritising 

requirements. 



Organisation Name Mingara Australasia Pty Ltd 

Trading Name Mingara Australasia 

Contact Mr Gerard Cusick 

Address Level 10, 128 Exhibition Street 




Website www.mingara.net.au 

Email info@mingara.net.au 

ABN 11079636623 


Mingara Australasia Pty Ltd (Mingara) is a totally independent telecommunications and ICT 

consulting advisory company. Mingara provides sound professional advice on matters relating to 

telecommunications, IT, ICT and Information Management. Our total independence, high ethical 

standards and professional integrity make us a unique and sought after resource in both the public 

and private sectors. Mingara’s advice is always based on a sound foundation of business, 

information and knowledge management, as well as applied, sound, engineering principles where 

relevant. Mingara has provided professional advice to all levels of government (federal, state and 

local) as well as large corporate organisations. Mingara has provided advice to Royal Commissions 

and Coronial Enquiries and has been sought to provide expert witness services. Mingara staff have 

been invited to advise numerous Government project boards, been recognised as industry 

spokespersons and/or served as chair of a policy and standards development committee with an 

international public safety communications organisation. Mingara does not sell ICT solutions, IT 

services, infrastructure and/or software. Mingara is privately owned and is not part of any larger 

corporation (private or listed), organisation or group whose activities may directly or indirectly 

compromise our independence. For details refer to www.mingara.net.au. 


Mingara has developed quality systems to meet the core requirements of AS/NZS ISO 9000 and 

ISO 14001. Mingara’s Quality Management System is supported by a quality manual, the following 

being an example of the subjects covered. *Quality Policy Statement - The quality manual contains 

our Quality Policy Statement, an overview of our organisation and of the relevant system 

procedures which, when applied on a consistent basis, will provide our customers with an assurance 

of quality. *System Procedures - System procedures define who does what and when in the 

execution of the various elements. *Work Procedures - Work procedures are developed as required 

to support the system procedures and statutory regulations. They describe how an activity is to be 

carried out, where the absence of Work Procedures would adversely affect the achievement of 

quality or compliance to applicable Regulations, Standards and Codes. *Quality Records - Quality 

records include internally and externally generated documents which provide objective evidence to 

demonstrate the achievement of the required quality and the effective operation of the quality 

system. 


Over many years Mingara has been involved in a number of projects which have had a major 

impact on federal, state and local governments, as well as corporations and the community. Mingara 



has earned a highly respected reputation for "making things happen", achieved through the 

application of proven processes and industry insights. Mingara has provided clients with project and 

portfolio management services on a number of assignments, has generated and reviewed many 

portfolio and programme/project structures and has designed multiple projects to deliver a 

collective outcome; managed by a common program group Mingara has adopted the industry 

definitions for projects and programs which are differentiated as follows: “…projects deliver 

prescribed outputs, whereas portfolio/programs are designed to deliver outcomes”. 

Portfolio/program structures are normally established around supporting the needs of an ordered 

framework, such as systems engineering practices. Mingara also follows Prince2 and PMBoK 

project methodologies. Projects that demonstrate our experience and expertise under this category 

include a Technology Services Program Support Group review for CFA Victoria and the 

development of a Public Safety Communications Directorate governance structure (including 

project and portfolio management) for the South Australia Attorney-General’s Department. 



Organisation Name NCSI Australia 

Trading Name NCSI Australia 

Contact Mr Andrew Bremner 

Address Level 4, North Tower, 1-5 Railway Street 

Suburb Chatswood 



Website www.ncs.com.sg 

Email abremner@au.ncs-i.com 

ABN 38089983317 


NCS Australia forms part of the NCS Group, a leading information technology (IT) and 

communications engineering services provider with about 7,000 staff located in 11 countries across 

the Asia Pacific and Middle East regions. To support its customers’ business and technology needs 

in Australia, NCS Australia started its operations in the year 2000. Today, Australia remains as one 

of the key focus markets in NCS Group’s global expansion strategy. NCS Australia has offices and 

presences in Sydney, Melbourne, Canberra, Brisbane and Adelaide. NCS Australia provides a onestop, 

end-to-end suite of IT and communications engineering solutions to its customers. With its indepth 

domain knowledge and unique BizvalTM methodology which focuses on defining, realising 

and sustaining business value for its customers, NCS continually delivers new standards via the 

innovative use of technology. Serving both the government and commercial markets, NCS Australia 

is committed to bringing the best in IT and engineering solutions and services to customers. It 

provides a full spectrum of information technology services: Business and IT Consulting, Project 

Management, Development, Systems Integration, Outsourcing, Infrastructure Management and 

Solutions. NCS Australia focuses on the following key industries and domain: Outsourcing, 

Government, Healthcare, Financial Services and Telecommunications. 


NCS Australia holds ISO9001:2008 certification for establishing and applying a Quality 

Management Systems for: 1. Provision of IT and Communication Engineering based Development 

& Systems Integration, Infrastructure Integration and Project Management 2. Provision of IT 

Communication Engineering Management Services which include Application Management, 

Infrastructure Management and Operations Management 3. Provision of Consultancy Services 

which include Application Consulting and Infrastructure Consulting Services Our parent NCS Pte 

Ltd also holds: 1. ISO/IEC 20000 : for IT Service Management Systems 2. ISO/IEC 27001 : for 

Information Security Management Systems 3. SS 507 : Standard for Business Continuity 

(BC)/Disaster Recovery (DR) Service Providers, awarded by SPRING Singapore, attained since 

2004. 4. People Developer : Awarded by SPRING Singapore, attained since 2000. 5. SQA : 

Singapore Quality Award, attained since 1999. NCS also are CMMI Maturity Level 5 certified for 

our offshore Application Development and Application Maintenance projects. 


Over the course of the past 20 years, NCS has successfully implemented some 2,000 large-scale, 

mission-critical, multi-platform projects for various government ministries and agencies. As such, at 

NCS, we see good project management skills as the life blood of the solutions delivery business. 



For this reason, we invest heavily in quality project management resources and have a pool of 

certified project managers (> 600 professional certified in CIT PM/ PMP PM/ Practising PM) 

working with us. Our project management methodology PMMI is aligned to best practices in 

Prince2 and PMBOK to ensure the “best of breed” in its implementation. To ensure the continuous 

upkeep of standards, we have instituted a Project Management Assessment Council aimed at 

ensuring quality as well as to facilitate the professional development of our Project Managers. As a 

major ICT solutions provider in the region, our Project Managers have a wealth of experience in 

managing and delivering complex large scale projects to governments and commercial 

organisations including Victoria State Government, Fairfax Media, Australian Broadcast 

Corporation (ABC), Department of Human Services Victoria and Optus. 



Organisation Name Oakton Services Pty Ltd 

Trading Name Oakton Pty Ltd 

Contact Mr John Lewis 

Address 45 Wentworth Avenue 




Website www.oakton.com.au 

Email generalmanageract@oakton.com.au 

ABN 31100103268 


Oakton commenced business in 1988 and listed on the ASX in June 2000. 

Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers 

services across the lifecycle of systems and a range of different technologies. 

For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to 

meet their business and technology needs with a flexible, cost-effective, results-driven approach to 

service delivery. With a national coverage and over 1300 permanent Business and ICT 

professionals, Oakton offers depth in a range of services across the lifecycle of business systems 

and across a range of different technology and industry sectors. 

Oakton’s offers to its clients include: 

• Consultant experience – Oakton pride itself in providing consultant staff with the right 

practical experience required to add value to the client environment and challenges. For example, 

in all cases Oakton Project lead consultants have had a minimum of five to seven years actual 

experience before taking up project lead roles. 

• Methodology - Oakton continually develop and update its own intellectual property 

(methods, processes, procedures) based on its consultant’s experience, industry and technology 

trends, and actual assignment outcomes. 

• Track record. Oakton delivers what it says it will, and has demonstrable references to 

illustrate its track record. 

• Oakton’s culture - Practical, pragmatic and business outcome focussed. 

In June 2007, Oakton merged with Acumen Alliance, a national management and information 

technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in 

excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management 

Consulting (including portfolio, programme and project management) and Financial Management 

support. The Oakton service offering now includes these consulting services which it gained from 

the merger with Acumen Alliance. 

The achievements of the Oakton Group have recently been recognised with the award of the Best 

Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards. 




Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full 

assessment of its management systems by the APM Group to receive ACO status. This status is reassessed 

regularly to ensure compliance with APM Group standards. Oakton also has a number of 

P3M3 registered consultants who have each undergone an APM Group assessment to receive 

Registered Consultant status. 

Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited 

quality system known as the Oakton Business System which is documented and published on the 

Oakton Portal. 

Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since 

January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed 

Company Program of Quality Assurance Services, a subsidiary of Standards Australia. 

Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, 

which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by 

a defined Project Management Framework approach that is flexible, customer oriented and result 

focussed. 

Oakton’s consultants have qualifications and a depth of practical experience in methodologies such 

as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies. 


Oakton is able to review, develop and implement project/program/portfolio management 

frameworks. Our capabilities include: 

Identifying, procuring and the implementation of a Commercial off the Shelf (COTS) software tool 

or developing a customised solution 

Implement processes to support the use of a tool e.g. Portfolio, Program and/or Project Management 

Office governance, delivery of strategic benefits, processes, templates, risk and issues tracking, 

reporting against the business case, baseline, risks, issues, and escalation to all relevant 

stakeholders. 

We have experience in the following packages/tools – Rational Portfolio Manager, Pacific Edge – 

Portfolio Edge, CA Clarity: Portfolio Manger. Additionally we use the Risk and Issues Control 

(RIC) tool to track, monitor and report on risks and issues. 

Reference sites: 

Australian Customs Service – establishment of a Program Management Office 

Attorney General’s Department – establishment and management of a Program Management 

Office for the National Personal Property Security Register 



Organisation Name Object Consulting Pty Ltd 

Trading Name Object Consulting Pty Ltd 

Contact Mr Teesaan Koo 

Address Level 25 Northpoint, 100 Miller Street 




Website www.objectconsulting.com.au 

Email teesaan.koo@objectconsulting.com.au 

ABN 55003682693 


For two decades, Object Consulting has successfully delivered innovative solutions and consulting 

to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business 

consulting, transformation projects, technical services and specialised training– supported by best 

practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge 

solutions to realise business strategy. We are a local, responsive company, consisting of pioneers 

who believe in continuous innovation. Object investments in intellectual property (iP) and people – 

translated into deep technology, methodology and industry expertise; for corresponding customercentric 

solutions and products. iP helps reduce costs, risks and lead-times of engagements and 

provides ongoing opportunities to our customers. Object’s Practices provide the path to improving 

capability and delivering innovation to our clients through customer-centric solutions. Our Practice 

solutions are aligned with our market, customers, technical and other capability requirements and 

partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on 

leading edge approaches. We target selected, proven, leading edge technologies to provide 

increased productivity, usability and longevity of all our solutions. Additionally our mature and 

reliable processes from Process Mentor® provides a truly industry leading and unique advantage in 

IT service firms. 


Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. 

Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting 

engagements. Process Mentor is a commercial product offered by Object Consulting due to the 

demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object 

Consulting provides CMMI certification, services, and training and are a registered CMMI 

transition partner. It is this focus on the quality of outcomes that has placed Object Consulting 

ahead of many other providers in delivery of ICT management services. Object Consulting’s staff 

are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project 

Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 

SPICE, among others. 


Object Consulting have set-up PMOs for clients at all levels of the enterprise; project, programme, 

and portfolio. Our clients include Westpac, WorkCover, GIO, NAB Treasury, and iP Australia 

amongst others. Object’s experience has assisted organisations in the establishment and ongoing 

health of PMOs starting with the determination of PMO type required. The PMO type is essential to 



determine due to their strategic nature. Even administrative PMOs report on the outcomes of 

projects and subsequently progress against strategy. Object staff have been responsible for the 

evaluation, selection, and implementation of project and portfolio management (PPM) software 

tools. Prior to evaluation, Object staff have been responsible for the development of requirements to 

evaluate tools against, as well as, further development of requirements for configuration / 

customisation of PPM products. When embarking upon a major programme of work Westpac relied 

upon Object Consulting to support a Programme Management Office. Object provided the structure 

and processes required to run projects and programmes of work within the TOM programme. This 

was born out of a strategic need for Westpac and performed as part of their process improvement 

initiatives. Object performed changes to and development of PMO tools, processes, and capability, 

whilst supporting implementation with coaching and mentoring. GIO was assisted by Object in the 

creation of a PMO designed for the monitoring and control of software development projects. 

Object provided GIO with a matrix management structure to support co-ordination of projects and 

disciplines to ensure strategic outcomes. 



Organisation Name Pcubed 

Trading Name Program Planning Professionals Pty Ltd 

Contact Mr Greg Mace 

Address Level 20 Darling Park, Tower 2, 201 Sussex Street 

Suburb Sydney 



Website www.pcubed.com 

Email greg.mace@pcubed.com 

ABN 54080988754 


Program Planning Professionals or “Pcubed” (www.pcubed.com) is an international leader in 

providing portfolio, program and project management solutions to the world’s top organisations. 

Founded in 1995 and with over 300 consultants working globally from offices in Australia, North 

America, Europe, and Asia, Pcubed supports clients in all industry sectors, to deliver business 

results. 

Pcubed specialises in establishing proven programme and project disciplines and leading edge 

technologies in the rapid deployment of client business change in an ICT environment. We have 

built our reputation by working seamlessly with clients on over 2000 engagements and delivering 

measurable results in complex and challenging environments. Pcubed recognises that successful 

ICT-enabled change depends not only on the basics of managing project outputs, but on the entirety 

of governing change, including managing demand, benefits, scope, risk, communications, business 

change impact, resources, and quality. 

Collectively, these form the building blocks of an effective ICT-enabled change management 

strategy. With years of experience in successfully delivering complex, critical programmes in 

global corporations and government, Pcubed stresses rapid delivery of pragmatic, scalable solutions 

that help make “every project successful”. 

Pcubed Australia has offices in Canberra, Sydney, Melbourne, Brisbane and Perth and corporate 

offices all over the globe. 


Pcubed has the following company accrediations: 

• Accredited Consulting Organisation (APMG accreditation) for consulting in OGC 

methodologies including P3M3TM, MSP TM, PRINCE2®, P3O® etc.) in Australia and UK. 

• Accreditted P3M3TM assessment company on the AGIMO panel. 

• Microsoft Gold Certified Partner with specialist ‘Gold competancy’ in Portfolio and Project 

Managerment in Australia and overseas, covering Microsoft EPM technologies. 

• Accreditted on GITC and/or supplier panels for most Australian government juristictions 

including Commonwealth, Queensland, Victoria, NSW and local government. 

Supporting our Company credentials our consultants have extensive ICT experience and a range of 

accreditations including: 



• Microsoft Certified Technical Specialist (MCTS) 

• APMG-Australasia, Registered Programme and Project Management Consultant (RC) 

• PRINCE2® Practitioner 

• Managing Successful Programs (MSP) Practitioner 

• Australian Government Gateway Review Process 

• PMI Project Management Professional (PMP) 

• Project Management Institute (PMI) Membership 

• Australian Institute of Project Management (AIPM) Membership 


Pcubed’s “Portfolio Optimisation” service offering ensures that projects and programmes enable the 

implementation of the strategic plan of an organisation by selecting the optimal mix of investments. 

The delivered business value can take the shape of: 

- Realising Strategy / Goals to give organisations confidence in their spending by ensuring 

investments are prioritised and measured objectively to maximise strategic return. 

- Increasing ROI t0 Assist organisations to identify and stop or redirect investment in projects that 

exhibit a low return on investment. 

-Managing Risk Exposure to assess which new projects represent the best mix of ROI, strategic 

alignment and low risk. 

Pcubed’s “Portfolio Delivery” service offering consists of several interlinking capabilities that 

enable an organisation to realise the value from “doing the right projects”. 

Pcubed’s “PMO Setup” service offering is the implementation of a Programme or Project 

Management Office (PMO) capability to provide visibility and insight into the organisation’s 

portfolio of ICT programme and/or projects, enabling effective decisions and control. A highperforming 

PMO plays a critical part in successful program and project delivery across an 

organisation, ensuring the required level of planning, control and delivery assurance are in place. 

Pcubed has successfully delivered Project and Portfolio Management services to the Australian 

Taxation Office, Rio Tinto, Department of Employment and Workplace Relations, Cadbury’s, 

Powerlink, and Gold Cost City Council. 



Organisation Name Pitcher Partners Consulting Pty Ltd (The Trustee 

for Pitcher Partners Consulting Trust) 

Trading Name Pitcher Partners Consulting Pty Ltd 

Contact Ms Christine Wigg 

Address Level 19, 15 William Street 




Website 

Email christine.wigg@pitcher.com.au 

ABN 40584064318 


Pitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong 

and experienced IT Consulting Division. With an indepth understanding of business and 

technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that 

achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff 

in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project 

managers, business/system analysts and strong development team. PPC is independent of ICT 

vendors and their resellers. This ensures our advice is independent and objective, and that 

recommended solutions are in the best interest of our client alone. PPC has a suite of proven 

methodologies and tools. Our client base is diverse including the following industries – Local & 

State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, 

Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client 

respect and loyalty through continually exceeding client expectations, transparent communication 

and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don 

Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available 

as a point of escalation and discussion. 


CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) 

– Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus 

Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 

(Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory 

Inspections – ASIC, ICAA, APEC 


A core service is the establishment of PMOs and project methodologies/practices into client 

environments. We have established these across a diverse range of industry sectors - manufacturing, 

utilities, retail, not-for-profit; financial services. A PMO is a complex organisational entity, with 

each environment requiring careful consideration of the following four elements- value, 

organisational context; form and structure; roles and functions. Our approach in establishing an 

adaptive environment for project and portfolio management/PMO is to clearly understand drivers, 

ensure key stakeholders ownership; selection and implementation of practices and reporting tools 

(reference to Gartner PMM Magic Quandrant) that assist decision-making; communicate successes; 

and encompass an environment of continual improvement and training. Bendigo and Adelaide Bank 



engaged PPC to establish and manage a PMO for a large program of work. With several major and 

sub programs/projects within the program of work this engagement was a considerable size. As 

project team members were predominantly from consulting firms there was an urgent need to 

establish risk and quality protocols through adoption of a single project management methodology; 

stringent project progress reporting; and project control (monitor and tracking of resources, budget, 

timelines and deliverables). PMO was responsible for management and distribution of project 

scheduling, resources, reporting, change management, issue and deliverable registers. Country Road 

engaged PPC to establish project management methodology/practices predominantly for use within 

the ICT Division but ultimately to be adopted organisation-wide. This project involved the 

establishment of project management protocols, handbooks and supporting templates, including 

training programs 



Organisation Name Platinum Insight 

Trading Name 

Contact Mr Phil McFarlane 

Address Level 3, IBM Tower, 60 City Road 

Suburb Southgate 



Website www.platinuminsight.com.au 

Email pmcfarlane@platinuminsight.com.au 

ABN 73115732440 


Platinum Insight is a consulting group that specialises in business transformation initiatives. 

Platinum Insight was established in 2005 with the objective of providing a unique professional 

consulting service focusing primarily on the financial services industry. We consider ourselves 

specialists in implementing strategic change and compliance initiatives, both here in Australia and 

overseas. Our consultants are specialists in business architecture, risk management, regulatory and 

compliance, project management, system innovation and change management. In addition, we also 

assist our clients in devising strategies to appropriately manage investment spend in order to 

successfully deliver strategic and compliance initiatives. 


. 


Platinum Insight has a wealth of experience in the creation and management of large multi-million 

dollar programs that are designed to deliver strategic benefit to the client. We have extensive 

experience in building a framework to govern and manage large multi-purpose programs of work. 

Creation and delivery of a $54m strategic program to meets the business needs The program 

consisted of 23 projects with the objective to deliver a business operating model for a bank. The 

program was based on a 3 year roadmap with a management team consisting of a program director, 

project management analyst, change management and technology lead. 

Creation of a Program Office to manage the portfolio investment plan The Project investment 

Portfolio consisted of the head of the Investment Board, Project Management, Business 

Architecture, Change Management and a team that specialized in the management of project 

management tools such as Teamplay. 



Organisation Name Precision Consulting Corporation Pty Limited 

Trading Name Precision Consulting Corporation 

Contact Ms Cassi Fawcett 


Suburb Castle Hill 

State New South 

Wales 

Postcode 1765 


Website http://www.precisionconsulting.com.au 

Email salesbigmgt@precisionconsulting.com.au 

ABN 91131039506 


Precision Consulting Corporation (PCC) is a prominent provider of strategic management 

consulting and technology consulting services, leading global organizations across the private, 

public and non-for-profit sectors. Founded on the fundamental principle of providing the most 

skilled and experienced industry-specific professionals to deliver and exceed client outcomes, PCC 

has expanded beyond the field of Project and Programme Management to other highly contended 

technical, commercial and management disciplines. Operating globally, Precision maintains a 

national presence and retains engagements in most of Australia’s largest consultancies and 

professional services organisations. Our international client base spans advertising, education, 

government, manufacturing, finance, banking, telecommunications, and insurance. Headquartered 

in Sydney, with offices in all Australian capital cities, Precision is well-positioned to excel in 

servicing the requirements of this Multi-Use List. Precision Consulting’s deep functional and 

industry expertise and substantial breadth of geographical reach is maintained by our focused and 

transferable set of delivery skills representing centuries of experience. A key business distinction in 

dealing with PCC is accountability at both a corporate and commercial level. Our consulting 

activities strive to create the finest customer outcomes delivered by the most strategic people, 

providing exceptional levels of services underpinned by superior processes. 


Precision Consulting is committed to the delivery of quality outcomes through adherence and 

compliance to best practice techniques and methodologies. While Precision has maintained 

certification at the individual level, it has elected not to seek accreditation at the organisational tier 

for MSP, Prince2 or PMBOK due to the inherent application of these frameworks’ principles within 

the execution of our propietary One Project Delivery Framework. Please refer to the One 

Methodology Guidebook for further information. All of our Project, Programme and Portfolio 

Managers are exceptionally qualified, both academically and in real-world experience. Our 

professionals carry University Degrees and have attained PMP certification (PMI) and, in most 

cases, carry specialist accreditation in service management, risk and business strategy, with many 

holding MBA’s and current qualifications in ITIL, PRINCE2 and P3M3. Precision Consulting 

operates within an ISO9001:2000 quality system and has led many clients through compliance 

initiatives to achieve the same accreditation. Within our own organisation, we maintain a fully 

operational ITSM and Quality Management System and commit to operational excellence through 

knowledge sharing in communities such as AIM (Australian Institute of Management), AIPM 



(Australian Institute of Project Management), and the Project Management Institute’s Sydney 

Chapter (PMI). 


In dealing with global clients who are the largest in their field, Precision Consulting specialises in 

providing customers with the most successful and experienced Project & Portfolio Management 

expertise available. Project Management has been the catalyst of our organisation's rapid growth 

and success since 1998. The highly qualified professionals that Precision integrates to achieve 

project and portfolio-level outcomes have been responsible for leading some of the largest and 

monumental commercial, business transformation and technology changes in the past 13 years 

across our client base. Precision has access to a broad range of world-class expertise coupled with a 

track record of successfully directing over 1,400 critical projects and programmes for our clients. 

This includes the delivery of a ministerial workflow and approval system for a key government 

department, an IVR and voice-contract system for a leading telco, a large business transformation 

programme for Australia’s largest bank, and scores of complex system refresh projects for the 

world’s leading PC manufacturer. Case studies on these and many more of our keynote 

achievements are available upon request. Precision’s Senior Project Managers also offer a wealth of 

practical experience in the establishment of Enterprise PMOs, where we have delivered true value 

by building our client’s internal capabilities. We have also led PMO process maturity and 

improvement initiatives in global multi-national corporations. 



Organisation Name PricewaterhouseCoopers 

Trading Name 

Contact Mr Ash Bassili 

Address 44 Sydney Avenue 

Suburb Forrest 



Website www.pwc.com/au 

Email ash.bassili@au.pwc.com 

ABN 52780433757 


PricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian 

businesses, not-for-profits and governments assess their performance and improve the way they 

work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger 

of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now 

employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10. 

PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, 

business, economics, engineering, finance, health, law, tax – who ensure our clients receive the 

depth and breadth of insight and perspective required to negotiate an increasingly complex global 

environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth 

of services that provide our clients with a range of end-to-end solutions. From improving the 

structure of the Australian health system, to performing due diligence on some of Australia’s largest 

deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring 

a combination of knowledge and passion to addressing the risks and opportunities facing our 

community. 

PwC’s aim is to set new standards in responsible leadership, working with our clients to create 

value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to 

remain a leading professional services firm. It is a mission requiring a daily commitment to 

innovation and investment in our people, and to continuing a legacy of collaboration with our 

clients and the communities in which we live. 


Company accreditation and/or certification status e.g. ISO9001 certified Quality Management 

System, Capability Maturity Model Integration (CMMI) appraisal certification status, 


PricewaterhouseCoopers has a proven Programme Office approach supported by a flexible, robust 

methodology and toolset. Our approach is based on our internally developed Programme Office 

Methodology. This methodology provides rigorous processes and best practice templates and tools 

which can be tailored to help support our client’s programmes specific needs. 

The key benefits of our Programme Office solutions emanate from our foundation as a risk 

management firm. A well-managed and appropriately structured Programme Office has been 

identified as a significant factor in increasing the changes of project success by supporting the 

project team with guidance and expertise related to best practice project management processes. 



Our recent experience includes: 

PwC completed a major engagement for Telstra’s Infrastructure Services group to implement a 

Programme Office providing governance and risk management functions over key strategic projects 

being implemented. The Programme Office involved a joint team of 25 people providing project 

risk expertise, change 

management expertise as well as fundamental Programme Office disciplines. This role was critical 

in monitoring the progress of the individual projects, which were designed to deliver core strategy 

objectives for Telstra. 

PwC assisted in establishing and running the programme office for the NDC integration in to 

Telstra, consisting of 15 workstreams, all with key linkages but different delivery requirements. The 

approach centred around conducting a controlled programme to achieve aggressive time targets. 

A key feature of the engagement was the opportunity to transfer knowledge to the client staff of the 

methodology and approach for the conduct of an effective programme office. 



Organisation Name Project Outcomes Pty Ltd 

Trading Name Project Outcomes Pty Ltd 

Contact Mr Paul Newall 

Address Suite 11, 7 Beissel St, Australian Swimming House 

Suburb BELCONNEN 



Website www.Project-Outcomes.com.au 

Email mail@project-outcomes.com.au 

ABN 86086686811 


Project Outcomes has been providing professional services to a range of Commonwealth 

Departments and agencies for over ten years. The Company has demonstrated its capability and 

capacity to manage the delivery of a range of support services in the ICT field. Project Outcomes 

team of consultants have deep experience, impressive qualifications, and relevant supplementary 

training. All are either members of, or are eligible for membership of, the Australian Institute of 

Management, Australian Institute of Project Managers, Project Management Institute, Institution of 

Engineers, Australian Computer Society, Software Engineering Institute, the Australian 

Performance Measurement Institute or the Australian Institute of Company Directors. All tasks 

operate within the Project Outcomes Quality Management System. The company supports clients 

through either direct participation within the client's team as individuals or small teams, or by 

developing and delivering consultancy support products. Each task requirement is assessed with the 

customer to determine the best method of service delivery in order to provide resourcing that is 

effective and efficient. Project Outcomes skill base covers: -Project Support, -Operating Concept 

Development, -Requirements Definition, -Test Concept Development, -Systems and Software 

Engineering, -Communications Engineering, -Electronics Engineering, -Platform Engineering, - 

Acquisition and Sustainment Logistics, and -Business Support Management. 


Project Outcomes has been accredited as a Recognised Defence Supplier for over 5 years. Since its 

incorporation in 1999, Project Outcomes expertise has also been recognised through inclusion on 

the following Commonwealth panels of service providers: - Defence Materiel Organisation Support 

Services (DMOSS) Panel (27 skill sets) (current); -Defence's Electronic Systems Division’s Project 

Management Support Services Panel (PMSS); -Defence Signals Directorate’s Project Support 

Services; -Defence Land Systems Division's Integrated Logistic Support; -Australian Public Service 

Commission’s APS Development Programs and Related Consulting Services (including for Project 

Management and Risk Management programs) (ended 2006); -Australian Public Service 

Commission’s Leadership, Learning and Development Panel (2006-2009 and again for the new 

Panel); -Department of Foreign Affairs and Trade's Management Training; -Defence Information 

Systems Group’s Project Specification and Project Management (recognised sub-contractor); - 

Austrade's Multi-use List for Procurement Support Providers; -Defence's Risk Management 

Services; -Defence Simulation Support Services Standing Offer Panel (current); and -Department of 

Immigration and Citizenship’s Procurement and Project Management Advisor Panel (current). 




Project Outcomes has extensive experience in supporting ICT governance processes, including 

Project Management Offices responsible for ICT initiatives, from requirements definition, through 

acquisition, acceptance testing and introduction into service and ongoing support. Examples 

include: 1. In 2005 Project Outcomes undertook a study into Evolutionary Acquisition capability 

development processes for Defence ICT programs. This used Defence Joint Project 2030 Joint 

Command Support System (JCSS) Phase 8 as a case study. This considered the capability 

development and approvals processes for Defence projects and made recommendations for new 

processes and governance structures for ICT programs. 2. The provision of project management 

services to Defence's Mine Warfare Command Support System Project Office since January 2007 

with overall responsibility including: -Management of the project in accordance with PRINCE2 and 

other relevant Defence and Commonwealth policies and procedures. -Developing, monitoring and 

maintenance of project budget and schedule. -Monitoring of contractor performance to ensure 

compliance with the prime contract. -Manangement of the transition of the system from the 

Acquisition Phase to the In-Service phase. -Coordinating and managing the activities of the Project 

Office. -Representing the Project in various fora including contract progress meetings, mandated 

system reviews and project stakeholder meetings. -Compiling regular and ad hoc reports as 

required. -Developing a Project Closure Plan and Project Closure Report. -Progressing Project 

Closure. 



Organisation Name Protegic Pty Ltd 

Trading Name Protegic 

Contact Chief Executive Officer David Thompson 

Address Level 1, 5/54 Melbourne St 

Suburb North Adelaide 

State South Australia Postcode 5006 


Website www.protegic.com.au 

Email david.thompson@protegic.com.au 

ABN 95104218804 


Protegic is an Australian-owned independent Management Consulting Company working across the 

full spectrum of project management and specialising in the ICT sector. 

The company provides strategic and practical project management services-both advisory and 

delivery-that enable clients to thrive in today’s business environment. 

Protegic assists organisations to drive strategy and business improvement through the application of 

common-sense and best-practice project management. Protegic’s experienced consultants work 

closely with clients to develop strategy, business and operational requirements and implementation 

plans to successfully deliver the project, within one division or across the entire enterprise. 

Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients 

by providing knowledgeable advisory services and delivering quality project outcomes. 

With offices throughout Australia and in Singapore, Protegic is an active member of the Australian 

Institute of Project Management 


Protegic have recently employed a Chief Financial Officer with experience in obtaining the 

ISO9001 Quality Management System certification for companies. Protegic are in the process of 

being assessed for ISO9001 Quality Management Systems. 


Clients choose Protegic because its consultants are recognised industry professionals, experts in 

business and technology integration, and have many years experience managing a variety of small 

to significantly large-scale projects. Protegic’s excellent reputation is maintained and enhanced 

through its ability to attract and retain creative people who thrive on delivering the most 

complicated of projects. 

Protegic’s consultants do not only apply the traditional methodologies such as PMBOK® and 

PRINCE2®, but also the latest Agile delivery methods. Consultants have available to them 

comprehensive mentoring and coaching support systems that foster continuous development and 

personal growth from the most junior to the most senior project management professional. 

Taking on the role of business partner, Protegic consultants are experts at integrating requirements, 

resources, capital and processes that can be harnessed to drive business improvement and change. 



They ensure projects are sound, aligned with business objectives and integrated into their client’s 

operations, culture and values. 

These aspects, combined with practical hands-on strategic project management are guaranteed to 

deliver outcomes and benefits, whilst also minimising risk. 

Protegic was recently appointed to manage an 18-month business solution initiative for Health 

Super, with up to three Protegic project managers working from Health Super’s office as required 

by the phase and resource demands of the project. 

Protegic are also managing projects and leading PMOs for BHP Billiton, Rio Tinto and Lottery 

West. 



Organisation Name Providence Consulting Group Pty Ltd 

Trading Name Providence Consulting Group Pty Ltd 

Contact Mr Timothy Byrne 

Address Unit 6, 2 Phipps Close 

Suburb DEAKIN 



Website www.providenceconsulting.com.au 

Email tjbyrne@providenceconsulting.com.au 

ABN 71932484893 


Providence Consulting Group (Providence) is a professional management and technology 

consultancy based in Canberra, Australia. Established in 2005, Providence focuses on returning 

Value for Money in the provision of high-level consulting services. The Providence Team has many 

years experience in the delivery of end-to-end consultancy services to both Government and 

Corporate organisations and features a comprehensive team of management experts who can 

provide the full spectrum of business and technology consulting services. 

“Realising Benefits – Driving Accountability” is more than a tag line, it is our company ethos. We 

believe that through driving for and accepting accountability for the delivery of business and 

consulting solutions, Providence delivers excellent Value for Money, enabling you to realise true 

business benefits. We take responsibility for the products and advice delivered by our consultants. 

A significant differentiator between Providence and other top-line consulting firms is the capability, 

experience and leadership of our consultants. When compared to similar priced consultants, 

Providence consistently provides greater Value for Money. This value is reflected not only in our 

record of delivering on time, reducing or mitigating delivery and solution risk and exceeding client 

expectations, but also in our comparatively low consulting prices. 



The Providence team has a significant level of experience in providing Project and Portfolio 

Management Services. Providence understands the application of formal Project Management 

processes can add significant value and also increase the return on investment. This is achieved via 

effective project management improving the cost, schedule and technical delivery of the project. 

Additionally, Portfolio management will ensure projects are appropriately prioritised and support 

the organisation’s strategic goals. 

Providence was engaged to provide RFT Development and Tender Evaluation Project Management 

services on the Department of Defence Regional Information and Communications Technology 

Market Testing (RICTMT) Project. Providence consultants were responsible for providing a high 

confidence, defensible outcome to the evaluation of the RICTMT Project RFT. Specifically 

Providence’s assigned Project Manager and Team were responsible for; coordination of RFT 

development, development of the Evaluation Architecture, Methodology and detailed processes, 

coordination of the day to day conduct of the evaluation, mentoring, monitoring and controlling the 

Tender Evaluation working Group Leaders and members, managing the Evaluation Schedule, 



managing the administration of the evaluation software tool (VFM Focus), providing progress 

reports to Chair, development of the Stage and Final recommendation reports. 

Providence was appointed as Project Manager for the: Application Development Branch Project 

Manager’s Handbook, within Defence’s Chief Information Officer Group. This role included 

leading a team to develop the product and applying Industry Better Practices to the life cycle 

management of the application development projects. 

Providence provided Project Management services to CSIRO for their recent Business Enabling 

Technology Replacement (BETR) Program. Providence was responsible for re-establishing 

Program Management and Governance arrangements. This role also included the development of a 

new Project Management Plan, establishing a Management Team, governance & controls as 

well as communications processes. 



Organisation Name Pyxis Consulting Group Pty Ltd 

Trading Name Pyxis Consulting Group Pty Ltd 

Contact Mr Albert D'Castro 


Suburb Woden 



Website www.pyxisconsulting.com.au 

Email albert.dcastro@pyxisconsulting.com.au 

ABN 71126406675 


Pyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm 

established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years 

industry-leading experience. 

Pyxis through its permanent team of experts and specialist continues to enjoy considerable success 

in providing Consulting and Project Management services to Australia’s Department of Defence 

and Federal Government agencies. 

Pyxis specialises in providing innovative and leading edge solutions in a number of business areas 

including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application 

Integration, End-to-End Project Management, Scoping and Strategic Planning and Business 

Solutions. 

Recent Public Sector clients include: Department of Defence, Australian Customs, Department of 

Education Employment and Workplace Relations, Australian Tax Office; and Department of 

Corrective Services. 

Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the 

companies independence from major suppliers, but also as a counterpoint when it comes to 

independent evaluation of solutions that have been proposed. 

Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands 

implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven 

track record of successfully implementing its projects and business solutions. 


All Pyxis consultants have access to leading research institutions including: 

� Harvard Business Review 

� IBISWorld 

� Gartner 

� Australian Institute of Management 

� Standards Australian and International 

Pyxis staff has professional memberships with a number of industry bodies including: 

� Association of Professional Engineers, Managers and Scientists Australia 



� Institution of Company Directors 

� Australian Institute of Project Management 

� Australian Business Limited – State Chamber – Defence Industry Forum 

� Australian Information Industry Association 

In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal 

qualifications in industry-shared methodologies, tools and techniques including: 

� Registered Project Manager /Master Project Director (Australian Institute of Project 

Management) 

� UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2) 

� Project Management Body of Knowledge (PMBOK) 

� Project Management Professional certification through the Australian Institute of Project 

Management (AIPM) 

� Information Technology Infrastructure Library (ITIL) 

� Information and Communication Technology management and service delivery 

(Information Technology Infrastructure Library certified) 


Pyxis Consulting Group has a team of experienced senior Project Managers and Program Managers, 

with extensive experience in Portfolio Management and ICT project knowledge. 

The company also has significant experience in setting up PMOs, effectively managing project 

milestones and individual phases. Emphasis is also placed on allocating resources, and 

implementing appropriate project management tools, to ensure on-time delivery. 

Pyxis Consulting Group uses a flexible and adaptive management approach, working with the client 

in using their preferred program management methodology. Special attention is given to 

implementing solutions using effective program planning and execution, which in turn gives the 

greatest possible value to the business while managing and minimising risk. 

The company has employees certified in Project Management Body of Knowledge (PMBOK) 

,PRINCE2 and ITIL, as well as other project lifecycle methodologies. 

Recent client engagements include: 

Portfolio Management was conducted across several Federal Agencies including, ACMA, DEH, 

Department of Finance, CASA, Centrelink and EOS. Specialist resources provided a fully 

integrated Program Management Office. The PMO was responsible for technology planning, 

resource mangement, finance, governance, change and release mangement, and a single point for 

escalation management. 

Australian Communications and Media Authority, the Department of the Environment and 

Heritage, Department of Defence (Capability Division) and more recently IBM for the Department 

of Health and Ageing and Australian Customs. 



Organisation Name Quintessential Solutions (Kaniskan & Quinn Pty 

Ltd) 

Trading Name Quintessential Solutions 

Contact Mr Dinc Kaniskan 





Website www.quintessentialsolutions.com.au 

Email mail@quintessentialsolutions.com.au 

ABN 33137132471 


Quintessential Solutions is an agency designed to provide high-quality specialist business support 

and consultancy services to state and federal government clients. At Quintessential Solutions we 

aim to deliver outstanding customer service by providing skilled consultants in a number of 

disciplines for long and short term contracts at an affordable price. By partnering with 

Quintessential Solutions our clients work with an owner-managed, locally based organisation that is 

committed to delivering high level business services to achieve our clients’ business needs whilst 

maintaining value-for-money. By having qualified and experienced owner-managers along with the 

ability to provide innovative staffing solutions we will deliver well-defined, measurable business 

outcomes through the engagement of subject-matter-experts and skill-specific-specialists with real 

world experience. Our capabilities: - Program & Project Management and Implementation - 

Business Process and Strategic Sourcing (Procurement) - Contract Development, Implementation 

and Management - Information Communication Technology Consultation and Solutions - Service 

Delivery Management and Advice - Business Analysis and Consultation. Our values: - Quality and 

Experience - Value-for-money - Focused outcomes - Honesty, Reliability and Accountability 


Quintessential Solutions has provided specialist business support and consultancy services to a 

number of government organisations, to name few: - Department of Defence (Chief Information 

Officer Group) - Project and Procurement Support to the Next Generation Desktop and Data Centre 

Migration projects, including ad-hoc project support to CIOG Procurement and Contracting Section 

(2010); - Department of Foreign Affairs and Trade - ITSM Continuous Improvement and 

Development – Portfolio Management Office (2010); - Department of Health and Ageing - National 

Health and Hospitals Information Systems project (2010); - Department of Immigration and 

Citizenship - Cardax Centralisation Project (2009); - Department of Immigration and Citizenship – 

Project Support for the Provision of Security Guarding Services Nationwide (2009); - Department 

of Families, Housing, Community Services and Indigenous Affairs - Infrastructure Project Support, 

Business Intelligence Development and Reporting, Solution Architecture and Design, Service 

Delivery and Management (2008); - Department of Immigration and Citizenship - Project Support 

for the provision of ICT upgrades to the Australian Red Cross (2008); - Department of Immigration 

and Citizenship - Business Support for the continuation of the Asylum Seeker Assistance Scheme 

(2007); - National Gallery of Australia - Ongoing project advisory support to the Project 

Management Office (2006). 




Quintessential Solutions has considerable skills and experience in the delivery of portfolio and 

project management services, particularly with Federal and State Government clients. 

Quintessential Solutions can rapidly set-up and deploy a team of specialist Portfolio Managers to 

develop and implement short and long term Project Management Offices (PMO). Our team of 

specialist consultants will provide ongoing leadership, management and support for the ongoing 

operations of the PMO, including training and transfer of knowledge to the organisation’s 

personnel. 

Our consultants who specialise in project management hold the relevant accreditations to undertake 

a best-practice approach in achieving project objectives. Accreditations include but are not limited 

to: 

- PRINCE2 Foundation and Practitioner 

- Project Management Body of Knowledge (PMBOK) 

- Advanced Diploma of Project Management (General) 

- Managing Successful Programmes (MSP) 

- Information Technology Information Library (ITIL) 

Quintessential Solutions’ portfolio, programme and project management services include: 

- Portfolio, Programme and Project Management solutions 

- Complex Procurement Advice, Development, Acquisition and Evaluation 

- Development and Integration of Project Management methodologies 

- Business Analysis 

- Reform Planning 

- Governance and Reporting 

- Earned Value Management 

- Life Cycle Costing 

- Cost Estimation and Validation 

- Quality Management 

- Risk Management 

- Schedule Management and Work Breakdown Structures 

- General Project Management Support 

Quintessential Solutions was engaged to provide strategic project management support and 

procurement advice to support the implementation of the Data Centre Migration and Consolidation 

to the primary Data Centre located in Sydney. 

Key responsibilities included: 

• advising on the application of project management methodologies, including PMBOK, PPM 

and PRINCE2; 

• conducting in-depth risk assessments, including the identification, communication and 

tracking of major risks and the management of risk mitigation strategies; 

• integration of overall project schedules including resource and cost data to provide Earned 

Value Performance measurements; 



• provision of schedule management services, particularly the development, analysis and 

maintenance of multiple project schedules and Work Breakdown Structures; 

• preparation of project documentation and coordinating the review and clearance processes 

through senior management; 

• measurement, analysis and reporting on the provision of Quality Management within the 

Division, including recommendations on Quality Management Systems; 

• preparation and reviews of cost estimates throughout the project lifecycle; 

• specialist advice on ASDEFCON Suite of Templates, Defence Procurement Policy Manual 

(DPPM), Commonwealth Procurement Guidelines (CPGs) and Financial Management 

Accountability (FMA) Act; 

• procurement documentation development and tender evaluation support; 

• ongoing contract management support to multiple sub-contracts currently operating to 

support the Next Generation Desktop and Data Centre Migration projects 

• developing and initiating complex and strategic procurement strategies for the delivery of 

the Data Centre Enablement activities, including development of Acquisition Strategies, 

Procurement Plans and Evolutionary Acquisition project management approaches. 

Quintessential Solutions provided experienced and qualified personnel to undertake the 

responsibilities and work in close liaison between Defence personnel, KPMG Consultants and 

multiple individual contractors. Key relationships to support the success of the project also 

included the Portfolio Management Office, Procurement and Contracting Services, Enterprise 

Architecture Branch, and the Minister for Defence and Minister for Finance. 

Quintessential Solutions was also responsible for managing the Gateway Review Cycle, and 

providing all supporting documentation to allow for a seamless transition through the relevant 

Gateway approval process. 

Department of Immigration and Citizenship – Systems Division 

Implementation to the Cardax Monitoring Pass-back System – February 2009 – February 2010 

Quintessential Solutions was engaged to provide project management support to the implementation 

of the Cardax Monitoring Pass-back System. The “Cardax System” provides real-time access to 

authorised personnel into onshore DIAC locations whilst monitoring staff access and providing key 

reporting requirements to a centralised location. 

Key responsibilities included: 

• project management support for the successful implementation or the project and the 

integration of the access control with other systems; 

• production of project plan, including; budget, resources, schedule, risk assessment and 

mitigation; 

• production of project plan encapsulating departmental expectations; identification and 

engagement of resources required to deliver the project and implement the plan by allocating, 

reviewing and monitoring tasks to members of the project team; 

• planning, scheduling, monitoring and reporting on the status of key milestones and all key 

elements of the project; 

• monitoring and analysing project progress and costs; identifying and correcting areas 

outside of the project plan and identify improvements in project outcomes; 

• initiating and undertaking meetings with key stakeholders to inform on project status, risks 

and issues, and to obtain direction where necessary; 



• demonstrating that project objectives have been achieved to the agreed specifications, and 

manage the handover to internal and external operational teams; and 

• applying national standards and project management methodologies and tools. 



Organisation Name Redline Consulting (Aspect Process Services Pty 

Ltd) 

Trading Name Redline Consulting 

Contact Ms Cecilia Ridgley 


Suburb Bungendore 



Website www.redlineconsulting.com.au 

Email cecilia@redlineconsulting.com.au 

ABN 28102238442 


Redline Consulting delivers IT Strategy, Portfolio and Project Management, and Solutions Design 

to Australian Government Departments and Agencies. With over 13 years experience in 

Government and Industry, Redline's principal - Cecilia Ridgley - has successfully delivered a 

number of high profile projects and enterprise strategies for large Government IT systems and 

business programs. Cecilia’s work enables executives and IT managers to progress their business 

vision through developing an enterprise approach. Cecilia’s knowledge and experience lie in 

enterprise and information architecture and organisational modelling, program management, risk 

management, business and IT analysis and transformation, security and assurance, and the decisionmaking 

process. As a leader in her field professionally and academically, Cecilia's strong values 

and depth of pragmatic knowledge offer an exceptional advisory value proposition for your 

executive team. 


Ms Ridgley holds the following qualifications adn accrediation: Practicing Computing Professional, 

Member of Australian Computer Society (MACS, PCP), Member of the Institute of Public 

Administration Australia, Member of the Australian Institute of Management, Bachelor of Arts, 

Information Systems – UNSW 1994, Graduate Diploma, Information Science– UNSW 2000, PhD 

Information Systems – UNSW - Current, Graduate Certificate in University Learning and Teaching 

– UNSW - 2006 


Redline Consulting's record in major program and project management and delivery at corporate 

and cross agency level is unrivalled. Cecilia as Redline's principal has delivered the following 

programs/projects as Project manager: Department of Defence eBusiness for SDSS project, IP 

Australia's B2B project, Health and Human Services Access Card Technology Program Manager, 

Centrelink's SAP HR implementation Reporting Project Manager, Australian Institute of Health and 

Welfare's Online Services Web Project Manager and a range of project related audit and review 

activities including Tourism Australia's Australia.com project and DITR's Task Based Costing 

Project. The key examples are the Access Card Program and the IP Australia B2B project. Cecilia 

delivered: Project Plans, Benefits Realisation statements, Outcomes Statements, Capability 

Development Statements, Stakeholder and Communications Management Plans, Risk Management 

Plans, Risk and Issues Logs, regular Project Status reports and other management information 

reports, resource management and organisational structure plans, conducted HR management and 



ecruiting, financial plans and budgets including regular reports on expenditure against benefits 

realisation and effort, project schedules in a number of different formats, business process maps, 

architectural designs and documents, vendor and policy area presentations, user and public 

consultation workshop facilitation, scope reviews and change control documentation, contracts. 



Organisation Name Revolution IT 

Trading Name Revolution IT 

Contact Mr Jamie Duffield 

Address Level 7, 170 Queen St 




Website www.revolutionit.com.au 

Email jamie.duffield@revolutionit.com.au 

ABN 32107913342 


Revolution IT is the leading Quality Assurance and Testing, management consulting firm in 

Australia. We help our clients deliver IT projects and have core offerings across Project 

Management, Requirements Management and Application Testing. We have over 250 staff and 

offices in Melbourne, Sydney, Brisbane, Canberra, Adelaide and Singapore. Our offering includes 

delivery consulting, methodologies, tool solutions and training and have worked with over 100 

public sector and private sector organisations across Australia. We have various engagements 

models ranging from providing experienced consultants onsite through to offsite and offshore 

solutions. We have been the leading HP Software Platinum Partner for 4 years running and are a 

reseller, 1st line technical support, training and services partner. We are also partners with IBM 

Rational, Oracle, Agile Academy and SAP and have chosen these strategic partnerships to underpin 

our solutions. 


Revolution IT has the following accreditation's; - HP Software Platinum Partner (reseller, certified 

training, 1st line support, services) - IBM Rational Partner (reseller, services) - SAP Partner 

(Services) - ORACLE Partner (Services) - AtTask Partner (reseller, services) - Agile Academy 

Training partner - ISTQB Certified Trainer (Testing and Business Analysis courses) - Australian 

Computer Society Company Member 


Revolution IT has extensive experience in providing Project and Portfolio consulting and recent 

engagements have included the following areas: + Evaluating and recommending Project Portfolio 

Management (PPM) software tools + Implementation of PPM software tools + Establishment of 

Project Management Offices (PMOs), both with and without the support of software tools Case 

Study 1 Project Name: PMO Implementation at Stanwell Corporation The key objectives of this 

engagement were to build the maturity of project management in the ICT organisation and establish 

a PMO, ensuring successful delivery of their current portfolio of work. A critical KPI was the 

establishment of a Project Management & Governance Framework for the ICT projects. The 

framework had been an audit requirement and needed to emphasize the benefits realization, project 

learnings and ensure there were processes and roles for supporting a continuous improvement 

culture. In addition, we established a consolidated financial and project reporting process, ensured 

quality assurance standards were in place and implemented a performance management and 

employee develop program for project team members. Case Study 2 Project Name: Planning, 

Project and Resource Management System The Victorian Department of Education and Early 



Childhood Development (DEECD) engaged Revolution IT to assist stakeholders in choosing a 

suitable planning, project and resource management tool for the entire DEECD Information 

Technology Division. Our activities included project scoping; business analysis and formulation of 

business solutions; collection and documentation of over 200 business requirements from 17 

stakeholder groups; and preparation, coordination and analysis of an RFI. 



Organisation Name RNC Global Projects (RNC Pty Limited) 

Trading Name RNC Global Projects 

Contact Mr Ray Trevisan 

Address MLC Centre, 19-29 Martin Place 

Suburb Sydney 



Website www.rncglobal.com 

Email rtrevisan@rncglobal.com 

ABN 18086411467 


RNC is an Australian specialist project and program management company that has been 

successfully operating for over 13 years. With a mix of permanent and contract staff, the company 

is presently serving in excess of 29 customers and has over 70 project and program managers in the 

field. Headquartered in Sydney, RNC has personnel located in every major Australian capital and 

operates in international markets in accordance with client needs. RNC was founded in 1999 by 

Diane Dromgold. After many years of delivering projects and programs with Federal Government, 

KPMG and other top tier organisations, Diane noticed a disturbing trend surrounding project and 

program management disciplines. Far too much focus was on reporting, documentation and project 

GANNT charts instead of delivering an actual result. Diane founded RNC – a “Really Nice 

Company” – to enable her customers to focus on what makes projects and programs really matter – 

a successful outcome. We totally understand what it takes – to work with and collaborate with 

others who possess the aptitude and the attitude to succeed – the “x” factor of project and program 

managers. Since then, Diane and the RNC team have made it their primary goal to deliver success 

on the client’s terms over 



Project and portfolio offices were conceived to increase success of projects and programs. They 

were to facilitate visibility into projects and programs; support project and program leaders with 

timely and accurate information, and allow them to get on and deliver outcomes. Most have 

devolved into ‘police’ functions, chasing reports, insisting on compliance and being perceived as 

adding no real value. However, there is a clear advantage to getting the PMO right. To have it seen 

as part of increasing success of projects and programs. The secret lies neither in the structure or the 

tools. To assist our clients in choosing the structure, scope, methods, span of control, authority and 

contribution of any PMO structures, RNC has become a source of knowledge across the market. We 

have reviewed over 250 software tools; maintain current knowledge of processes, procedures, 

practices and policies across the world and, are considered leaders in both thought and practice. 

When we meet a client, we work to understand the requirements, the challenges, the constraints and 

opportunities (including culture, regulatory, operation standard of the organisation and the appetite 

of senior management). We work though the best solutions develop the plans for formal selection if 

required, right through to adoption, and then if desired support the client through implementation. 

We are internationally recognised thought leaders in this field and have presented at NASA and the 

United Nations (Business as an Agent of World Benefit) forums. In Australia we are regularly 



invited to speak at ICT industry events and to provide in-house presentations to ICT and 

project/program staff. 

To assist our clients in choosing the structure, scope, methods, span of control, authority and 

contribution of Project and PMO structures, RNC has become a source of knowledge across the 

market. We have reviewed over 250 software tools and maintain current knowledge of processes, 

procedures, practices and policies across the world and. 

We work to understand the requirements, the challenges, the constraints and opportunities 

(including culture, regulatory, operation standard of the organisation and the appetite of senior 

management). We work though the best solutions develop the plans for formal selection if 

required, right through to adoption. 

RailCorp wanted an enterprise wide PMO to oversee and manage its $2bn+ annual project portfolio. 

RNC looked at what was required, devised a solution and implemented it. The solution involved, 

governance, reporting structures, systems, processes and practices supported by the selection and 

implementation of software. 

Along with the overall governance structure the result is seen as industry leading. 

SKM (Engineering Company) wanted assurance their project and portfolio management were 

providing visibility and delivery capability. 

RNC reviewed existing projects and programs and their associated management approaches and 

suggested a single approach to be adopted organisation wide. 

Adopted by SKM, in entirety. 



Organisation Name Ross Human Directions Ltd. 

Trading Name Ross Human Directions 

Contact Mr Peter Madden 

Address Level 1, 243 Northbourne Avenue 

Suburb Lyneham 



Website www.rosshumandirections.com 

Email peter.madden@rossjuliaross.com 

ABN 25003758709 


Ross Human Directions (RHD) is a fully owned subsidiary of Chandler Macleod Group, one of the 

largest Australian owned [ASX:CMG] human resources companies in the region. The Consulting 

Division of RHD (Ross) provides management consulting, professional ICT solutions and 

technology services. The company has offices in Canberra, Melbourne, Sydney, Brisbane, Perth, 

Adelaide, Darwin, Hobart, Auckland, Singapore, Hong Kong and Dublin. Ross is an ICT 

management consulting group that is independent of all the major ICT vendors. It was formerly 

known as Spherion Technology Solutions, Interim Technology Solutions and Computer Power. 

Ross’s consultants generally have over twenty years experience on various industry and government 

projects both in Australia and overseas. They have worked as Project and Portfolio Managers, 

Business Analysts and ICT Change Managers in government, finance, human services, health, 

overseas aid, defence, mining and infrastructure sectors. 


Ross’s Quality Management System is certified to AS/NZS ISO 9001:2000. The majority of Ross’s 

consultants hold formal qualifications and Project Management Professional certifications (RegPM, 

CPPM, MPD) from the Australian Institute of Project Management. Many are members of the 

Australian Computer Society. The company ensures the consultants have knowledge of AS 8015- 

2005: Corporate governance of ICT including quality, security, service and risk management. The 

consultants generally have experience with or are certified as trained in OGC Gateway Review 

processes, P3M3, OGC PMM PRINCE 2 methodology, PMBOK and/or ICT management and 

service delivery ITIL knowledge. 


Ross consultants have worked with various PM methodologies to ensure business requirements are 

met at the portfolio and project level. They ensure the processes and tools work together and that 

the process determines how the tool needs to be used. The majority of Ross’s consultants hold 

formal qualifications and Project Management Professional certifications from the Australian 

Institute of Project Management. They have worked with PMMv2, PRINCE 2, PMBOK and 

utilised software tools like Harvard Project Manager, Open Plan Professional, CA Super Project, 

and MS Project. Several of Ross’s consultants have worked in establishing and maintaining PMOs 

in the Defence Materiel Office. These involved steering group reviews, gateway reviews, phase and 

stage plans, scheduling and performance reporting across the entire ICT life cycle at a high level. 

One recent example is managing projects for the Joint Intelligence Support Systems (JISS) PMO at 

the Department of Defence. Several consultants working as project managers on JISS managed the 



technical scope, costs and schedules of sub-contractors involved in parallel software, 

communication and hardware developments and integration of COTS and GOTS into a common 

user interface. These projects have been successfully implemented into a production network with a 

high level of security. A second example is managing projects in the Air Command Support 

Systems (ACSS) PMO. A Ross consultant worked as the project manager from original 

requirements for a multi-million dollar tool for recording pilot training and resource allocation to 

implementation at all RAAF bases around Australia. 



Organisation Name Rubikon Group Pty Ltd 

Trading Name RubiKon Group 

Contact Mr Chris Otley-Doe 


Suburb New Farm 



Website www.rubikon.com.au 

Email cod@RubiKon.com.au 

ABN 23135108673 


RubiKon is a specialist supply chain consultancy founded on a deep understanding of process 

analysis and business performance optimisation. With a reputation for delivering value from 

complex scenarios, RubiKon provides an independent and rigorous approach to solving both 

localised and enterprise wide business problems. Backed by an impressive track record in the 

international procurement and defence arenas, our team members thrive on new challenges and are 

renowned for their innovative and progressive thinking. RubiKon have a wealth of experience in the 

analysis of business requirements and development of Information Systems. We have a proven 

track record working with large private companies and Government agencies in direct support as 

detailed in the examples. The majority of our staff are ex-Defence who have completed similar roles 

within Defence both in Australia and overseas. These include high profile appointments in the 

British Army running IS development and delivery programs being responsible for the mentoring of 

senior officers in their responsibilities as Project Executives within a PRINCE2 structure. Our Staff 

hold masters qualifications in disciplines related to analysis and development and include a 

chartered IT professional with the British Computer Society 


Quality management is an important aspect of any enterprise. The process of Quality management 

must suit the operations of the relevant undertaking so as to add value to the process and output 

rather than it dictating the path to achieve the same. At RubiKon we operate in accordance with 

AS/NZS ISO 9001:2008 and we follow these standards in producing our Quality Management 

System (QMS) and quality regime. A QMS must be clearly documented and be a tool to assist in 

the achievement of project and business goals. At RubiKon we are happy to assist in developing an 

existing QMS to each these standards or to develop one to meet the needs of the organisation. An 

understanding of the objectives of a quality management system is a vital stage in the process. 

Communication of requirements and the development of processes that compliment the activities 

are also important considerations in the process and there is a large degree of interdependency 

between this skill and process definition and improvement. Continual improvement of the QMS and 

the operations are a key consideration and has been the focus of implementations completed. 


RubiKon has a number of qualified and experienced professionals who have managed large and 

complex ICT projects and programs throughout the entire lifecycle of system implementation. Two 

examples are as follows: Currently engaged for the management of a project to upgrade the 

financial and HR SAP system in the Australian Bureau of Meteorology. Tasks include the setting 



up of a Program Management Office responsible for schedule development and management, risk 

and issue management, change management protocols (including Change Request), quality, 

configuration, reporting, mentoring and evaluation of deliverables. Responsible for the 

establishment of a program office in Commercial Insurance Claims integration portfolio as part of 

the Suncorp/Promina merger throughout 2008/09. This task included the end to end management of 

22 separate projects each with individual stakeholders and benefits. The team was responsible for 

the setting up of the Program Office, along with all of the program governance requirements that 

enabled the support and services to the 22 separate projects necessary to realize the budgeted 

benefits. The team used internal Suncorp standards to manage the portfolio, and utilized industry 

standards where system implementation was required. 



Organisation Name SMS Consulting Group Limited (SMS Management 

and Technology) 

Trading Name SMS Management and Technology 

Contact Mr John Kennedy 

Address Ground Floor, 8 Brindabella Circuit 

Suburb Canberra Airport 



Website www.smsmt.com 

Email JKennedy@smsmt.com 

ABN 17006515028 


SMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed 

consulting, technology services and enterprise solutions company. SMS has revenues in excess of 

$247 million and around 30% of this revenue dervies from our services in the government sector. 

SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, 

Mackay, Adelaide, Hong Kong and Vietnam. 

Established in 1986, SMS helps its clients improve their business performance through the 

implementation of strategy and the delivery of business and technology projects. Industry expertise 

spans the government, defence, health, financial services, ICT, utilities, mining, gaming and 

infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement 

new initiatives and new policy. 

SMS delivery is organised along practice lines – Business Process Improvement, Opertaional 

Learning and Change; Program& Project Services, Application Development, Information and Data 

Management, Systems Integration and Customer Realtionship Management. The practices all have 

Prinicpal Consultants and are supported by delivery management which ensures delivery quality is 

actively managed. 

What makes us different? 

SMS Management & Technology differentiaties by: 

• Providing services that focus on Strategy Implementation and Project Delivery 

• Providing targeted, end-to-end management and technology services 

• Offering ‘Delivery Excellence’ and services designed to improve business performance 

• Being a clear alternative to multinational firms 

• Continuing to leverage our resources, intellectual capital, infrastruture and financial 

strengths as compared to smaller firms 

• Maintaining vendor independence, while supporting a client’s technology preferences 

• Working collaboratively with our clients to deliver outcomes and practical results 

• Employing experienced and multi-disciplined professionals working within a culture which 

focuses on client success 



• Specialising in Policy Implementaton Partnering 


SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one 

of only 15 companies in Australia accredited as a registered Project Management Organisation by 

the AIPM.. All SMS consultants have access to leading research institutions including Gartner and 

Harvard Business Review: 

In addition, the majority of SMS consultants hold formal qualifications in industry-shared 

methodologies, tools & techniques including Registered Project Manager /Master Project Director 

(Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management 

Professional certification through the Project Management Institute; Information and 

Communication Technology management and service delivery (Information Technology 

Infrastructure Library certified). 


SMS maintains a strong organisational capability in successful project and portfolio management 

through its well established Programme and Portfolio Services Practice. SMS delivers an 

accelerated implementation of these services by using proven methods based on existing 

frameworks such as Managing Successful Programs (MSP) with SMS offering clients the largest 

pool of MSP practitioners in Australia. Our organisational capability is backed up by a significant 

investment in the development of intellectual property including aligned frameworks, detailed 

processes, techniques and templates. 

SMS draws on international best practice, using non-proprietary methodologies and frameworks 

that are independent from toolset vendors and other partners, to provide tailored solutions to clients. 

Utilising the principles of MSP, SMS will deliver a Program Office meeting your specific needs 

based on a customised framework that is sustainable within your organisation. 

SMS has successfully completed a number of project and portfolio management engagements 

including: 

* Assisting the Department of Human Services establish a program management office for the 

Access Card project. 

* Establishing programme and portfolio management and governance for the Trade Facilitation 

Program for Customs 

* Assisting in the establishment of a program management capability with the Australian 

Government Service Point 

*NSW Department of Education and Training PMO Baseline Review 

* Assisting in the establishment of a program management capability with the Department of 

Climate Change. 



Organisation Name Strategem Management Consultants Pty Ltd 

Trading Name Strategem Management Consultants 

Contact Mr Leigh Edwards 





Website www.strategem.net.au 

Email ledwards@strategem.net.au 

ABN 54964256036 


Headquartered in Melbourne and with staff across Melbourne and Canberra, Strategem 

Management Consultants (Strategem) is an Australian management and technology consulting 

services company providing hands-on service and advice to Australian businesses and Government. 

Combining experience and comprehensive capabilities across a broad range of industries and 

business functions, our consultants collaborate with clients to define, develop and implement 

projects which improve performance and reduce costs. 

Strategem offers a wide range of management consulting and program/project management services 

with expertise across most aspects of management and technology consulting, business service 

delivery and operations. Our consulting advice is pragmatic and focussed on implementation of 

outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous 

improvement and ongoing value. We provide objective and fact-based advice and have no 

affiliations with ICT product and service providers. 


Strategem partners and consultants have memberships to the following professional organizations: 

- Project Management Institute 

- Australian Institute of Management 

- Australian Computer Society 

- Society of Certified Practicing Accountants 

Strategem consultants are conversant with the methodologies and typically have accreditations 

associated with the following organisations: 

- Office of Government Commerce (UK) – Project Management Method, PRINCE2 

- Project Management Institute – The Standard for Program Management 

- Project Management Institute – PMBoK Guide 

- AS8015 – Corporate Governance of Information and Communication Technology 

- OCG Information Technology Infrastructure Library – ITIL 

- Information Systems Audit and Control Association – CobiT 



- Kaplan and Norton Balanced Scorecard 

Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel. 

Consultants typically hold post-graduate qualifications in Business, Management or Information 

Technology. 


Strategem has skills and experience in the delivery of project and portfolio management services in 

both commercial and large/complex Federal and State Government agencies with a particular 

emphasis on the IT sector. 

Strategem’s consultants have undertaken assignments encompassing: Project Planning; Project 

Monitoring; Cost Management; Issues Management; Risk Management; Dependency Management; 

Scope Change Control; 3rd Party Administration; Deliverable Management; and Quality 

Management. 

Before any project is undertaken we meet with stakeholders to ensure business alignment, 

commitment, technical viability, financial expectations and upfront risks are known, agreed and 

documented. We assess the needs of each client, the specific project environment and the target 

outcomes, and develop the plans, optimised project organisation and methodologies to deliver the 

desired results. This may include the establishment of a Project Management Office (including 

planning, mentoring, reporting, metrics support, milestone monitoring and quality control) and 

Project Portfolio Management. 

All senior consulting managers are conversant with PMBOK and Prince 2 concepts and principles, 

and skilled at adapting and tailoring our approach to suit established client site practices and 

expectations. 

Assignments: Victorian Department of Human Services – eBusiness Technical Environment 

Project – Project was established to address the delivery of this strategic vision. 

Detailed consultation and discussion was held with the various key stakeholders across DHS and 

the whole of Victorian Government. The SDE was developed using the latest SPRING web-enabled 

technology platform, and was delivered into production in February 2009 on schedule and on 

budget. Methodologies and toolsets used: 

PRINCE2; IBM Rational ClearQuest and ClearCase; Object Consulting Process Mentor Software 

Development; SPRING development framework; and LINUS Security Group - Data Classification 

Sensitivity Analysis framework. 

Other recent assignments include: VicRoads, Department of Justice, Department of Premier and 

Cabinet, RMIT University, and the Catholic archdiocese of Melbourne. 



Organisation Name Stratica International Pty Ltd 

Trading Name Stratica 

Contact Mr John Rundell 

Address Level 2, Professional Chambers, 120 Collins St, 




Website www.stratica.com.au 

Email admin@stratica.com.au 

ABN 73095136208 


Stratica was established in November 2001 and is a specialist consulting firm that is primarily 

focused on the provision of independent quality strategic sourcing, risk, governance, and 

information security advice. 

The key services offered by Stratica include: IT Strategy, Information security, IT performance 

management, outsourcing advice, risk assessments, project reviews, governance, contract 

renegotiation advice, market price ; service level assessments, and business continuity. 

Stratica has a scalable team of 15 + fulltime equivalent (FTE) senior staff who have worked 

together for a number of years on major projects ($250,000+ engagements) and smaller projects, 

and who have been required to handle multiple projects and of varying complexity. 

Stratica undertakes major projects for leading Australian Public Companies (such as Orica, Blue 

Scope Steel and Worley Parsons) and for various State Government departments (such as Victoria’s 

DTF/DPC, DOI, and Essential Services Commission) 


Stratica’s business processes are ISO9001 accredited. 


Stratica believes that project and portfolio management (PPM) has become an essential part of 

organisations governance frameworks for project selection and implementation analysis and 

ongoing monitoring and reporting. 

Stratica assists clients by developing a customised framework that optimises client portfolio, against 

financial, strategic, and risk evaluation criteria. The framework aligns planning strategy, against the 

resource, including money, hours, people, time, and equipment thus, enabling successful delivery of 

projects. 

Recent projects include: 

Orica– Assisted Orica by developing a project management framework and procedures for 

successful implementation of Global HRIS system. This included development of project plans, 

setup of steering committee, project templates, technical quality checks, test strategy, and test 

templates apart from providing project assurance and implementation services. 

WorleyParsons Global Service Desk Implementation – Stratica provided end-to-end project and 

change management services for implementation of a Global Service Desk, based on Oracle 



platform. This included assistance to WorleyParsons in developing project definition document 

(PDD), project plan and communication plans. Stratica also communicated project status reports 

and managed outcome expectations of multiple WorleyParsons internal business units. 



Organisation Name Synergy Management Solutions 

Trading Name 

Contact Mr Philip Dartnell 

Address Suite 128, 2 Endeavor House, Captain Cook Crescent 

Suburb Manuka 



Website www.synergymanagement.com.au 

Email philip.dartnell@synergymanagement.com.au 

ABN 40092534793 


Synergy Management Solutions is a Sydney based consulting and professional services company. 

Synergy has a national and international project history and delivery capability, predominantly 

around the provision of ICT related services. Synergy has an underpinning ethos of facilitating 

successful business process, systems or cultural change through the application of our Integrity 

Management methodology and by using Applied Project Management techniques. These have been 

developed by Synergy’s Founder and Managing Director, Ms Susanne Moore, based on many years 

of experience in managing large scale complex ICT projects, change programs and commercial 

client-vendor relationships. Synergy was incorporated in 2000 and has been financially viable since 

inception in 1997. 

Synergy’s experience has been gained over many years across multiple industry sectors: 

GOVERNMENT 

Sydney Water Corporation 

Dept of Agriculture, Fisheries & Forestry 

Australian Dept of Defence 

(DAFF) 

NSW Dept of Primary Industries 

Software Engineering Australia (SEA)-Qld 

TAFE QLD, Brisbane 

Country Energy NSW 

Qld Dept of Natural Resources 

BANKING AND FINANCE 

Kasikorn (Thai Farmers Bank), Thailand American Express Sydney and Hong Kong 

INSURANCE 

Insurance Australia Group 

INFORMATION & COMMUNICATIONS TECHNOLOGY 

StayinFront, Sydney 

CITEC (Qld government) 

BEA, Thailand 

Unisys Australia 

EDUCATION 

Mincom, Brisbane 

Bay Technology, Brisbane 

Alcatel, Sydney 



University of Newcastle Macquarie University 


Synergy’s QMS aligns to ISO9001:2000 and is used as the basis for managing Synergy’s policies, 

internal processes, client engagement processes and delivery of consulting services. All Synergy 

people are empowered to identify and promote innovation and process improvement opportunities. 

Synergy’s MD (Susanne Moore) was a sitting member of the sub-committee that authored AS- 

8015-2005: Corporate Governance of ICTand currently sits on AS sub-committee for IT-030-04 

ICT Governance of ICT Contracts. Ms Moore was also the founding member of the Queensland 

branch of PMI, has presented papers at AIPM symposiums and was involved in discussions 

regarding the introduction of ITIL into Australia. 

Synergy has not specifically sought accreditation to various industry methodologies such as 

PRINCE2, CMMI, P3M3, ITIL etc as we believe that these frameworks only define the start point 

for establishing the relevant core competencies within an organisation and do not address many of 

the people skills so essential to enabling organisational capability. Notwithstanding, our people are 

very experienced and our own methodology (Integrity Management) is substantial. We not only 

know the mainstream methodologies and frameworks such as PRINCE2 and PMBOK in substantial 

detail, we have higher level business and people skills that ensure these methodologies actually 

facilitate successful execution. 


Synergy has undertaken numerous assignments to build or improve the governance processes based 

around project and portfolio management. The services Synergy can provide include: 

- Assessment of existing PMO performance and value; 

- Advice on objectives, structure, and implementation approach for establishing a PMO; 

- Tools and processes required; 

- Integrity Management Methodology for PMO teams; 

- Resource planning models for portfolios, roles, skills, experience, IP; 

- Resource sourcing strategies; 

- Portfolio tools comparison; 

- Portfolio decision framework - strategic alignment to goals and values; 

- Portfolio management processes – triage, dimensioning for corporate alignment, financial and 

resource estimations for projects, project selection and capital allocation processes; 

- Manage the implementation or rebirth of PMO culture and process; 

- Implement PMO tools; 

- Implement resource planning processes, metrics, dashboards and reporting; 

- Manage or participate in the implementation of tools, framework and processes; 

Synergy consultants have taken hands on roles in selecting and implementing industry standard 

PPM tools such as Clarity, Primavera, MS Project-Server and Pro-Sight. 

Relevant Examples: 

At Country Energy, Synergy compiled the entire IT project portfolio of over 200 projects, mentored 

project managers, provided triage and dimensioning of all projects for alignment with short/medium 

term organisational goals, established financial estimation, tracking and reporting processes, 



esource estimation and allocation processes and overall portfolio dashboard and reporting 

standards and processes. 

At the University of Newcastle, Synergy developed and implemented Policies & 

Procedures to support the creation of a PMO and corporate Program of Works. 



Organisation Name SYPAQ Systems Pty Ltd 

Trading Name SYPAQ 

Contact Mr David Vicino 

Address Level 5, 441 St Kilda Road 




Website www.sypaq.com.au 

Email dvicino@sypaq.com.au 

ABN 90058352122 


Since 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training 

services in proposal support, strategic planning, project management, business analysis, systems 

engineering, systems development &amp; test, systems support strategies, reliability 

engineering and quality assurance with a focus on effective value-added solutions across a broad 

range of service applications and technologies in the Defence Aerospace, Information Technology, 

and Telecommunications industries. 

SYPAQ has been successfully operating for over 13 years using proven and scalable processes and 

methodologies and has an established track record in managing the delivery of complex businessdriven 

projects on time, within budget and above expectations. 

SYPAQ is vendor and supplier independent and works to ensure the most cost effective and 

efficient solutions without conflict of interest. 

SYPAQ is currently a member of the following supplier standing offer panels: 

• DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP); 

• RPDE; 

• Victorian Whole of Government E-Services Panel; 

• Victoria Police Project Management Support Services; 

• West Australian Whole of Government SPIRIT IT Services Panel; 

• Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and 

• CrimTrac ICT Contract Personnel Services Provider Panel. 


SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers 

Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ 

Professionalisation strategy which will reinvigorate and align our workforce development to that of 

our major client (Defence). 

This will result in improved organisational effectiveness via formal Professional Development 

Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively. 

SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under 

ISO9001. 



SYPAQ is also proud to be an active national corporate member of the following industry 

associations: 

• Australian Information Industry Association (AIIA); 

• Australian Industry and Defence Network (AIDN); 

• Canberra Business Council; 

• Australian Institute of Project Management (AIPM – Strategic Partner); 

• Defence Recognised Supplier Scheme; 

• Engineers Australia; and 

• Systems Engineering Society of Australia (SESA). 


SYPAQ’s Project Management Services methods and processes were developed and documented 

using the expertise and experience of SYPAQ’s expert consultants in Project Management, many of 

whom have post-graduate qualifications in Project Management and are certified by AIPM and/or 

are Certified PRINCE2/MSP Practitioners. These consultants have vast knowledge and experience 

and currently provide Project Management consulting, training and mentoring services to SYPAQ’s 

many clients, including Defence. We have experience in the use of Microsoft Project, Primavera, 

Open Plan Professional and a number of other scheduling tools. We are experts in the design, 

implementation and operation of Earned Value Performance Management Systems. 

SYPAQ was engaged by CIOG to manage the progress and quality of the Simplified Logon and 

name Alignment Projects which are components of the Common Services - Identity Management 

and Messaging Program. This also required management of the day-to-day engagement with 

stakeholders. The project reviewed procedures and policies in order to maintain unique and aligned 

identity stores. In addition the project audited identified Defence business systems and initiated 

project mandates to align business systems with the authoritative naming policies. 

The Victorian State Government Department of Education and Early Childhood Development 

engaged SYPAQ to provide project management consulting services to support the Research and 

Innovation Division for a 12-month period. The role encompassed several facets of implementing 

leading edge technology into the education environment with particular effort placed on the 

establishment of a Program Management Office. The role involved extensive liaison with 

Department stakeholders and management of several initiatives concurrently. 



Organisation Name Tanner James Management Consultants Pty Ltd 

Trading Name 

Contact Mr Daniel Oyston 

Address Level 4, Law Society Building, 11 London Circuit 




Website www.tannerjames.com.au 

Email daniel.oyston@tannerjames.com.au 

ABN 91063977284 


Tanner James is a national company with a head office based in Canberra. Since 1994 we have 

provided programme and project management training and consulting services to a wide diversity 

of public and private sector clients. We specialise in non-proprietary programme and project 

management methods in use by the project management community, including MSP, PMBOK and 

PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian 

market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training 

courses with a value in excess of $2m. These figures include in-house courses to over 60 different 

public and private sector organisations, with the remainder being delegates at our regular public 

training sessions. In Canberra, we understand the needs of Federal Government Departments and 

the challenges they face bringing Government initiatives and parliamentary legislation to fruition. 

Our Federal Government client list includes; Department of the Treasury, Attorney-General’s 

Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, 

Department of Education Science and Training, Department of Foreign Affairs and Trade, 

Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin 

Commission, Department of the Environment and Water Resources, and Child Support Agency 


Tanner James is a training organisation and management consultancy. We are accredited as an MSP 

Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, 

Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & 

Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, 

Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - 

Registration Number 88098) through the Australian Quality Training Framework. We have a full 

understanding of the processes involved in conducting training and assessment leading to the issue 

of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for 

existing education and training services are based on the competency-based framework of the 

Australian Quality Training Framework. All Tanner James training providers are Certificate IV 

Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian 

Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25 May 2000 by 

the department of Finance and Administration, Last renewed 27 September 2004) As an 

international ATO and ACO Tanner James have additional requirements placed upon relating to a 

Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed 

by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality 

Management) which complies with ISO9001. 




Tanner James has provided project, programme and portfolio management consulting and training 

services since 1994 to public and private sector clients. We specialise in non-proprietary 

programme and project management methods used by the project management community, 

including MSP, PMBOK, PRINCE2, Agile DSDM Atern, the Standard for Programme 

Management (PMI, 2006) and the Standard for Portfolio Management (PMI, 2006). We hold 

PRINCE2 Accredited Consulting Organisation (ACO) certificate number P2/ACO/01 to deliver the 

Office of Government Commerce’s PRINCE2 consulting services. We also integrate OGC’s Agile 

Dynamic Systems Development Method Atern method of software development with PRINCE2 to 

combine a method for project management with a method for agile project delivery. Our clients 

have implemented PRINCE2 and PMBOK frameworks and methods, blended methods and flexible 

multi-tiered methods. Consultancy services have been delivered on several hundred programmes 

and projects worth in excess of 30 billion dollars. Our consulting is supported by a full-service 

learning and development capability. Our consultants are expert in portfolio, programme and 

project management and well positioned to provide agencies with independent assessment and 

advice. Whatever the assignment, we will provide an honest assessment together with pragmatic 

advice on how best to move forward, clearly documented within a well structured report. A recent 

client includes Defence CIOG, and Tanner James is currently assisting with the training and 

implementation of the ATO Tier 2 project management method which Tanner James developed. 



Organisation Name Tarcus Pty Ltd 

Trading Name 

Contact Mr Tarquin Ralph 

Address 4 Solander Place 

Suburb Yarralumla 



Website 

Email tralph@netspeed.com.au 

ABN 19079612721 


Philosophy 

Tarcus Pty Ltd is a Canberra based consulting firm founded on the belief that small to medium 

engagements can be much more stimulating and fun than large engagements but still require the 

same disciplines and techniques to be successful. Consequently it engages only staff and associates 

who have many years of experience in large consulting but who now want to bring their skills to 

bear on smaller projects. This provides exceptional capability and value and greater certainty 

around outcomes. 

Expertise 

Tarcus provides: 

- Program and project management 

- Change management 

- Strategy development and program planning 

- Business analysis, modelling and business case development 

- Management consultancy and business improvement services 

- Quality assurance and program review 

- Mid-sized systems design and delivery 

- Risk and issue management 

- Service design and delivery 

- Performance management and monitoring 

- Governance 



Tarcus and its Associates have extensive Project Management experience and were trained by the 

large consulting organisations. It’s Managing Principal has taught Project Management and 

Program Management in the USA, Australia and Malaysia. 



He has run large engagements or parts of large engagements for Centrelink (Centrelink Online and 

parts of AWT and Refresh), Defence (CAMM2), DIMIA (ARMS and TISIS), Work and Income 

New Zealand (eBusiness), the Health Insurance Commission (eBusiness Transition) and the 

Australian Taxation Office (TR2 and the Change Program). 

As the lead on the $27m Centrelink Online Project, the Managing Principal established and led the 

Program Office. In this capacity he, negotiated the contracts, established the time reporting regime, 

defined project scope, identified and managed issues and risks, inaugurated a quality review 

program, designed and delivered regular status reports (Centrelink still uses this format today), 

managed all the financials and ensured all deliverables were delivered on time, to quality and onbudget. 

More recently Tarcus has played a key role in the Refresh Program Office, as an adviser to the 

CSA’s Change Program’s Program Office and with Centrelink’s CITS Program Office, where it is 

involved in reviewing and reshaping nearly $35m of programs. 



Organisation Name TBH Group (Tracey, Brunstrom and Hammond) 

Trading Name TBH Group 

Contact Mr Robert Hammond 

Address Level 12, 15 Blue Street 



Telephone (02) 9922 2511 Facsimile (02) 9959 4338 

Website www.tbh.com.au 

Email hammondr@tbh.com.au 

ABN 73008444700 


The Tracey Brunstrom and Hammond (TBH) Group is an Australian based consultancy that 

specialises in Project Management, Project Planning, Dispute Resolution, and Strategic Planning. It 

leads the market in project time, cost and scope control systems and has over 40 years experience in 

Australia and overseas. 

TBH’s clients include Government authorities and private contractors across construction, defence, 

transport, ICT and finance industries. Whether managing our own projects, or supporting clients, 

we are consistently involved in all stages of a project’s cycle. 

TBH has experience in providing specialist Project Management Services for some of Australia’s 

major projects. For example, the $1billion Star City Casino project, that was under intense public 

scrutiny and commercial pressures was delivered 5 months ahead of schedule. This could only have 

been achieved through developing a team that delivered the necessary expertise across a range of 

services. 

TBH has high ethical and professional standards and is committed to providing solutions, that are 

innovative, practical, objective and in the best interests of our clients. 

We provide Project Management Support Services, that is Time Management and Planning, Risk 

Management, Dispute Resolution, Project Co-ordination Support for Project Managers and Contract 

Administration. 


TBH Group’s company accreditation include: 

• AS/NZS ISO 9001:2000 (Lloyd’s Register) 

• Australian Institute of Project Management 

• Project Management Institute 

• UK Office of Government Computing “Project in Controlled Environments (Prince2) 

• Property Council of Victoria 

• Association of Consulting Engineers 

• Australian Industry and Defence Network, Victoria (AIDN) 

TBH Group are also members of the following Federal and State Government Panels: 



• Victorian Government 

o Major Projects 

o Vic Roads 

o Department of Transport 

o Department of Infrastructure 


TBH Group’s Portfolio and Project Management services are governed and managed in line with 

the currently defined standards. TBH has developed their own project delivery methodology 

(PDM) over the last 40 years that is based on the best practise of both PMBOK and Prince2 and 

TBH’s own extensive experience. This project methodology allows TBH to support customers all 

around Australia, as well as overseas in Singapore, Hong Kong and Dubai. 

TBH’s PDM is incorporated into our ISO 9001:2000 certified Business Management System, and 

this methodology also incorporates other ISO and Australian and New Zealand standards, 

including: 

• Risk Management (AS/NZS 4360:2004) 

• Complaints Handling (AS 4269) 

• Quality of Service (AS/NZS 3906) 

• Corporate Governance of Information and Communications Technology (AS 8015) 

• Occupational Health and Safety Management Systems (AS/NZS 4801) 

TBH has over 20 years service experience in the ICT industry within Australia and has provided 

ICT Portfolio and Project Management services to some of Australia’s largest projects including: 

• Alcatel Telstra Network Transformation (FFTN), currently program managers for 

Australia’s largest fibre optic rollout working for Alcatel and providing specialised project control. 

• NSW Police Mainframe Replacement, TBH Group replaced the NSW Police Mainframe, 

including Data Centre facility upgrade, including HVAC and Power requirements and mainframe 

replacement, program required zero (0) downtime and interruptio 



Organisation Name Terra Firma Pty Ltd 

Trading Name 

Contact Mr Mike Hobson 

Address Suite 3, 86 Giles Street 




Website www.terrafirma.com.au 

Email mhobson@terrafirma.com.au 

ABN 56072536700 


Terra Firma provides focused and specialist services, delivering certainty to projects or business 

transformation by analysing, documenting and managing all facets of the initiative utilising industry 

leading practices and approaches. Our key portfolios are: Business Transformation, Business 

Analysis, Project Management; and Learning Development. Terra Firma is headquartered in 

Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and 

Sydney. 

We provide our services across multiple industries. During our 12 years of operation Terra Firma 

has successfully completed in excess of 240 Government engagements, and last year was nominated 

as a finalist in the Telstra Vendor Awards. 

Our focus is on delivering key business outcomes by using proven techniques and qualified 

specialists who are accredited, industry-experienced, and independent. Our approach to providing 

professional services is based on routine and detailed review by senior managers responsible for 

service delivery. 

Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project 

implementations, organisational change, business systems development and ICT infrastructure 

deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK 

and PRINCE2, as well as components from other best practice methodologies, which have been 

developed and refined successfully over many years in the Australian marketplace. 


Terra Firma is an Endorsed Australian Government Supplier and is a member of various 

Government panels. 

Many of our consultants carry certification to project management methodologies and standards 

such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM 

qualifications. Our education and training strategies include encouragement for postgraduate 

studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) 

Level 5 Project Management competency level (equivalent to AIPM’s RegPM program). 

We contribute to standards development, examples including: the Earned Value Management 

Australian standard (AS4817), development of the Corporate Governance of Information and 

Communication Technology standard (AS8015 - in which we have been contributors and 

reviewers), and leading the development of the Earned Value competency standards for the 



AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the 

BCM process as endorsed by Australian Standard (HB221). 

Terra Firma has a Quality Management System based on the requirements of the ISO 9001 

standard. Integral to our quality strategy, we have the flexibility to work with existing 

methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods 

and best practices to bear where appropriate for our client. 


Terra Firma has a proven track record in the development of PMOs at a strategic level, as well as 

operational services designed to deliver quality project management methodologies, practices, 

reporting and decision support systems, in order to support effective program and project delivery. 

Our structured services deliver successful portfolio, program and project outcomes driven by an indepth 

and specialist understanding of project methodologies such as Prince2, PMBoK, MSP as well 

as many client processes such as TDP (Telstra) , PiTN (nab), PMMv2 (Defence) and others. 

Terra Firma are supporting Reece to design and implement a PMO capability to facilitate 

achievement of Reece’s strategy for growth and business development through the implementation 

of best practice in projects and programs. The PMO will be geared towards the provision of key 

management reports to the executive team, and also equipped with a suite of techniques, tools and 

templates for general project support across the business. 

Terra Firma was engaged by TAC to review their existing PMO capability and assist in developing 

and strengthening capability at the program and portfolio levels. This enabled the TAC to ensure 

ongoing alignment of all IT projects with the IT business needs and to successfully manage the 

portfolio of projects through all phases of the project lifecycle. We developed new strategic 

directives, consolidated divisional reports, implemented an overall governance meeting and 

developed tools and templates to shape commonality of project processes and procedures. 



Organisation Name The Birchman Group Asia Pacific Pty Ltd 

Trading Name 

Contact Mr Peter Mahoney 

Address Level 8, 256, St Georges Terrace, 

Suburb Perth 



Website www.birchmangroup.com 

Email peter.mahoney@birchmangroup.com 

ABN 15116571361 


The Birchman Group is an independent, international management consulting company that 

combines international experience and capability with local knowledge, relationships, and focus. 

We deliver value to our clients through organisation, process, and technology change and have 

developed a culture that revolves around: knowledge, integrity, partnership, pragmatism, and focus. 

Birchman has been instrumental in delivering consulting services to an impressive global client 

base. 

Birchman operates in 4 continents – and in Australia has more than 150 consultants based in offices 

in Perth and Sydney. We deliver consulting engagements to key clients in the Public Sector 

including: Western Australia Police, NSW Police, WorkCover Western Australia, NSW Attorney 

General’s Department, WA Department of Health, and University of New South Wales. 

We are a flexible, agile organisation that takes pride in our ability to solve our client’s problems. 

Birchman is renowned as an independent provider of Value Management services that: 

Delivers greater alignment of investments with business objectives, 

Determines and communicates the overall value of investments, 

Increases the value realised from new initiatives, 

Effectively implements major transformation programmes, 

Quantifies, justifies and optimises spending, and 

Reduces costs and optimises expenditure. 



Birchman’s approach to the establishment and maintenance of a PMO begins with the review and 

selection of the most appropriate PMO model. We give consideration to the culture of the 

organisation, the case for change, the level of project management competence, the level of change 

support, the organisation’s track record of project and benefit delivery, and the amount of 

transformational change being undertaken by the organisation. 

Key to Birchman’s approach is to have ongoing knowledge transfer, so that the client is able to take 

ownership of the PMO. Birchman develops PMOs to achieve 5 key over-arching objectives: 



Strategic Alignment – to ensure projects are appropriately aligned to the organisation’s strategic 

direction; 

Value Delivery – to ensure projects are appropriately focused on value creation and that value 

delivery is actively tracked and managed; 

Resource Management – to actively plan and manage project resources for optimal utilisation; 

Risk Management – to visibly and transparently manage project associated risk; 

Performance Management – to visibly and transparently report on project and programme progress 

Examples include: 

- Synergy engaged Birchman for the establishment of a Portfolio Management Centre & 

Portfolio Governance, as well as construction of Business Case Development with a Concept-to- 

Benefit Process. 

- Created a Roadmap for, and then implemented and managed the establishment and development 

of the Enterprise PMO, at the University of New South 



Organisation Name The Boston Consulting Group Pty Ltd 

Trading Name As above 

Contact Mr Axel Hofmann 





Website www.BCG.com 

Email hofmann.axel@bcg.com 

ABN 70007347131 


The Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting 

and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra. 

Our global ICT Practice has 750 consultants and brings together business insight and ICT to 

achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects 

for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic 

agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation 

and Performance, each one with various sub-topics. We remain strictly independent of product and 

service providers to ensure we provide objective and unbiased advice. 

We have worked with many Australian public sector agencies, including the ATO, AusTrade, 

Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. 

Our highly effective stakeholder management skills and experience has resulted in a perfect track 

record for delivering public sector projects in difficult stakeholder environments on-time, on-budget 

and with high levels of client satisfaction. 

We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting 

Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 

10,000 senior executives. 


BCG does not engage in external accreditation and certification 


Optimising project and portfolio management approaches is embedded in both the ‘Strategy’ and 

‘Transformation’ focus areas of BCG’s global ICT Practice. BCG assists government agencies to 

maximise the benefits associated with their ICT investments in two ways: 

1. Managing project portfolios to ensure scarce resources are invested in projects with the best value 

/ risk profile; and 

2. Improving project implementation capabilities. 

This involves rigorous assessment of existing / planned projects in terms of value and risks to 

prioritise scarce resources (i.e. SMEs, capital, etc.). We also support clients to implement periodic 

review processes that capture changed risk and value profiles and identify opportunities to 

discontinue projects that are failing to deliver expected outcomes. 



We also assess and ‘recover’ projects at risk of failure. This involves both quantitative and 

qualitative assessments (e.g. financial attractiveness, risk assessments, early success indicators 

based on our proprietary DICE methodology, stakeholder surveys). 

We also provide a complete scorecard assessment of the project portfolio at different stages of the 

project life cycle. 

Recent project examples include: 

1) Developed a three-step project portfolio management process and reviewed the entire project 

portfolio for a major Australian federal agency, resulting in a significant restructure of the project 

portfolio and discontinuation of high profile projects. 

2) Designed and established the enterprise program management office for a major Australian 

financial services institution. This included defining a single prioritisation framework and standard 

project templates, creating a central group and defining the necessary processes to optimise ICT 

investments across the organisation. 



Organisation Name The Fig Team (The Trustee for The Fig Team Unit 

Trust) 

Trading Name The Fig Team 

Contact Mr Jeff Cole 

Address 406 Bay Street 

Suburb Port Melbourne 



Website www.thefigteam.com 

Email jeff.cole@thefigteam.com 

ABN 89076307911 


The Fig Team is a SME business based in Melbourne that was established in 2006 by a team of 

experts who are passionate about successful Portfolio/Program/Project/PMO delivery. Our mission 

is to partner with clients to deliver successful projects. 

We provide practical and hands-on Project and PMO support and solutions. We take care of the 

project details so that our clients can focus on the key business and technical issues, thereby 

reducing risk, minimising effort, and consistently delivering successful project solutions for our 

clients and partners. 

Our strengths are our effective communication, planning and stakeholder management skills. In 

addition, we provide operational risk management, project training and project contract and vendor 

management. 

Our experience is focused in four industry sectors including; Government, Finance, 

Telecommunications and Retail. Key clients include Victoria Police, Alcatel, Telstra, Medibank, 

ANZ and Fosters. 

Our staff are PMBOK and PRINCE2 certified, are members of the Australian Institute of Project 

Management (AIPM) and Project Management Institute (PMI) and apply Managing Successful 

Programmes (MSP) methods. 

Fig uses a best practice approach to each engagement using best fit methods and tools. We apply 

industry standards as well as our own comprehensive methodologies and templates. 


Our staff are PMBOK and PRINCE2 certified, are members of the Australian Institute of Project 

Management (AIPM) and Project Management Institute (PMI) and apply Managing Successful 

Programmes (MSP) methods. 

Fig uses a best practice approach to each engagement using best fit methods and tools. We apply 

industry standards as well as our own comprehensive method and templates. 


Fig provide professional services across portfolio / program / project management and governance, 

project support, and PMO / Enterprise Program Management (EPM) domains. 



Fig works with our clients to establish these capabilities, identify and work through improvements 

to existing operations and conduct skills transfer or mentoring to transition from Project to Business 

as Usual. 

In the PMO and (EPM) domains Fig has a depth of knowledge and ability rarely seen. 

We work across 10 key functional areas. PMO management, operational risk, reporting and 

communication, resourcing, quality assurance, cost management, scope management, scheduling, 

configuration control and testing. 

One of our differentiators is our belief that for successful implementation of a new PMO, tools / 

processes requires the management of change with your staff to get their commitment. 

Fig has a proven track record of success. Working on the Telstra IP Transformation Fig developed 

and managed a complex master schedule and established program reporting, risk / issue 

management as supported by this client quote: “They demonstrated impressive scheduling and risk 

management across the program. They are low fuss and a pleasure to work with.” Gary Currie, 

General Manager. 

At Victoria Police we implemented the PMO and EPM through the rollout, configuration and 

implementation of an MS Enterprise Project Management System. 

Our staff established the PMO for a Fosters/ALH Group systems upgrade. 

Fig consultants supported the implementation of the R&I modules for a Clarity EPM 

implementation for Alcatel-Lucent. 



Organisation Name The Frame Group Pty Limited 

Trading Name 

Contact Mr Robert Jackson 

Address Unit 9, 25 Buckland Street, PO Box 224 

Suburb Mitchell 



Website www.framegroup.com.au 

Email robert.jackson@framegroup.com.au 

ABN 48095369403 


Frame is an Australian company with ISO 9001:2000 quality endorsement that provides technology 

services to a wide range of clients including Federal and State Government Departments and major 

commercial organisations. We act as a trusted adviser to our customers, using a proven lifecycle 

approach that is customised to solving their business issues with technology solutions. Our core 

capabilities are business process consulting, unified communications, information solutions and 

data centres. 

Frame’s business consulting team can assist your organisation in achieving its short, medium and 

long-term goals. Areas of specialisation include: strategic planning; implementation planning; 

governance, risk and compliance (GRC); collaborative communications; business process 

management (performance improvement and alignment); and sourcing and supplier management. 

Frame has a demonstrable record of working closely with our clients. We work on building longterm 

relationships with our clients and work hard on understanding their current and on-going 

business and technical requirements. Through this understanding we are able to offer them costeffective, 

innovative solutions. We provide our clients with ongoing competitive analysis, proactive 

initiatives, on-going education and knowledge sharing. 


Frames memberships, endorsements, partnerships and certifications include the following: 

Memberships: 

Corporate Partner, Australian Institute of Management NSW & ACT Limited 

Member Queensland BICSI 

Member National Committee of BICSI Australia and New Zealand 

Member Australian Institute of Project Management (AIPM) 

Member Information Systems Audit and Control Association (ISACA) 

ISACA representative at Standards Australia on the Standards Committee IT-030-01, AS8018, IT 

Governance 

Corporate member Information Technology Service Management Forum (itSMF) 

Member Institute Engineers (IE AUST), previously IREE 

Endorsements: 



ISO 9001:2000 Quality Endorsed Company, QEC 20120 

Registered Training Organisation, 2004/08464 

Partnerships and certifications: 

Cisco Partner 

Microsoft Gold Certified Partner 

FAST X10 Partner 

Network Appliance professional services partner 

Novel Authorized Partner 

IPFX Certified Partner 

Computer Associates partner 

3Com Gold Partner 

Cyclades Certified Partner 

Siemon Certified Designer 

Authorised Trend Micro Associate Partner 

A number of Frame consultants hold Federal and NSW Government Gateway accreditation. 


Project and portfolio management is a core strength of The Frame Group. 

Frame designed, documented and implemented the Programme Management Plan for 

Commonwealth Bank (CBA) Network Perimeter Services projects which are managed by Frame. 

This covered: the overall governance structure between CBA and Frame for NPSS projects; the 

overall programme structure; the process for managing the projects that will form the programme 

and the control and reporting mechanisms for the programme and its projects. 

Sydney Water Corporation’s (SWC) data and voice network had reached end of life and required 

replacement. The current contact centre was a managed service which the organisation wanted to 

bring in house. Additionally SWC was moving its corporate headquarters from Sydney City to 

Parramatta. Frame was selected to provide Program Management for the tendering process and 

management of the IT relocation. Frame established and operated the program management office 

(PMO) that: defined and implemented reporting structures and tools, identified key resources and 

skill sets needed to staff the PMO, developed and managed the program budget, determined 

program tools, managed risks, defined and planned program stages, managed the project plan and 

schedule, and provided reports to SWC management. 



Organisation Name The Hackett Group 

Trading Name 

Contact Mr Keith Robbins 

Address Level 34, 50 Bridge Street 

Suburb Sydney 



Website www.thehackettgroup.com 

Email krobbins@thehackettgroup.com 

ABN 45132863079 


The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, 

benchmarking, and transformation consulting services, including shared services, offshoring and 

outsourcing advice. Utilising best practices and implementation insights from more than 4,000 

benchmarking engagements, executives use Hackett's empirically based approach to quickly define 

and prioritise initiatives to enable world-class performance. 

Hackett has worked with 2,700 major corporations and government agencies, including 97% of the 

Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 50% of the FTSE 100. 

The Hackett Group has global offices in the United States, Europe, India and Australia and is 

publicly traded on the NASDAQ as HCKT. 



Through benchmark and best practice research, Hackett has found a high correlation between the 

ability of projects in an organisation's pipeline to successfully deliver the expected results and the 

oversight of a Program Management Office (PMO) for those projects. A PMO that spans across the 

enterprise (an EPMO) is able to capitalise on the efforts of the business and functions to deliver 

projects on time, on budget and to specification to realise the intended benefits. By aligning the 

strategic direction through a streamlined project portfolio using balanced prioritisation criteria, a 

company can achieve greater success by having a common approach to project delivery, reporting 

and benefit tracking. 

Hackett has developed a phased approach in assisting organisations with establishing or maturing a 

Program Management Office to an enterprise capability level. Specific tools for aligning delivery 

approach, benefits realisation, project tracking and project reporting are tailored and implemented 

according to the organisation's maturity, change-readiness and need. Hackett's top-performer 

processes and a program framework are established to allow efficient synchronization of data and 

visibility into project progress, enabling speed and accuracy of executive-level decisions. 

With the experience of implementing EPMOs and PMOs across the world, with varying sizes, 

scopes and maturity levels, Hackett is able to deploy solutions rapidly and effectively to enable a 

company to realise immediate returns and govern its projects successfully. 

The Hackett Group has designed and implemented an EPMO for Dupont and a PMO for Rohm and 

Hass. 



Organisation Name The Nous Group Pty Limited 

Trading Name The Nous Group 

Contact Ms Alison Hawkins 

Address Level 9, 347 Bourke Street 




Website www.nousgroup.com.au 

Email alison.hawkins@nousgroup.com.au 

ABN 66086210344 


The Nous Group (Nous) is a consulting company specialising in assisting complex businesses to 

maximise their performance. We exist to achieve positive influence, which means working with 

clients whose products and services we believe will improve our society’s well being and working 

on projects critical to our clients’ success. We care about and deliver outstanding results for our 

clients. We typically work on issues we believe promise character, challenge and multiple layers of 

benefit for the client. We have expertise in strategy, organisational and information driven change, 

information management and leadership and management development. Nous brings depth of 

relevant expertise, a rigorous strategic thinking ability and insightful frameworks to its projects with 

clients in both the private and public sector. Our clients include major state and federal government 

departments and top ASX listed organisations across several industry sectors including health, 

human services, financial services, environment, utilities, science and technology. Nous was 

established in 1999 because its founders wanted to apply their management consulting and 

leadership development capability to issues that mattered with clients who shared commonality with 

Nous’ values. 


Nous is an Australian Government Endorsed Supplier. In our governance work, we use the key 

standards AS/NZS 4360 (a minimum requirement of Victorian Government Risk Management 

Framework) and the AS 8000 series of standards to identify key governance activities. We have indepth 

understanding of AS4360, CoBIT and Victorian/Australian government standard approaches 

(such as VAGO guidelines for IMT projects, Victorian Dept of Treasury & Finance’s Investment 

Management standards and the ‘Gateway’ Review processes of both the Victorian DT&F and the 

federal DF&R) to identify, analyse, evaluate and treat risk to ensure projects effectively deliver the 

identified benefits. Nous is expert in Prince2 and other project management methodologies and 

applies ISO and Australian standards for security threat, risk assessment and strategic security 

management. Nous consultants are skilled in project management toolsets for risk management and 

we bring to our work the core competencies of deep expertise in organisational culture and 

performance management along with organisational change management and the workings of 

government, including e-Government and government service delivery models. This adds rich 

insight into risk and success drivers in major government IMT projects. For our information 

management and technology activities, Nous applies AS8015 




Nous works with clients to develop strategies, processes and procedures for excellent project, 

program and portfolio management, particularly focussing on risk management and benefit 

realisation. Key objectives are improved coordination, standardisation, consistency and exploitation 

of synergies amongst projects. This is achieved through analysis of strategic objectives, client and 

stakeholder needs and current processes. An alignment test is conducted to identify gaps and areas 

where improvement is required. An example of this type of project is when Nous worked with a 

mid-sized Victorian government department to improve its project portfolio planning and increase 

overall returns from ICT investment across the department. Nous reviewed current projects and 

processes and then developed recommendations for improved project portfolio planning. To move 

towards a more disciplined, structured approach, better support long term resource planning and 

improve overall results for funds expended, Nous recommended a range of strategic improvements 

in the management procedures for departmental ICT investments. In a second project example, 

Nous ran a trial and reviewed an IT-related project prioritisation tool for another Victorian 

Department. Nous assessed its portfolio management process for IT projects and their IT selfassessment 

checklist for adequacy against departmental requirements. The process and tools were 

found be valuable aids in visualisation and prioritisation of IT related projects. In addition to 

providing relevant information to the CIO, Project Office and other project decision bodies, the 

tools were also found to be useful prompts for project managers to focus on benefits and risks at 

commencement of a new project. 



Organisation Name The Strategic Directions Group Pty Limited 

Trading Name 

Contact Mr David Robinson 

Address Level 6, St George Centre, 60 Marcus Clarke Street 




Website www.strategicdirections.com.au 

Email drobinson@strategicdirections.com.au 

ABN 58103746872 


Since the Company was established in December 2003 in Queensland, Strategic Directions has 

gained a reputation for delivering high level strategic advice to Federal Agencies, State and Local 

Government Departments and Commercial Organisations. 

Strategic Directions is strictly vendor independent, which enables the Company to provide 

objective, master planning and strategic advice, free from vendor influences. We normally work 

directly at CEO / CIO / Director level, aligning our Clients’ business objectives and strategy to 

specific ICT requirements. 

The Company maintains five Practices including:- ICT Strategy / Telecommunications and 

Networking / Project Services / Data Centre Design and Planning / Telephony and Contact Centres. 

Recent Federal Agency assignments include:- the preparation of an ICT Strategic Plan to support 

the Agency’s 2007 / 2010 Strategic Plan:- a Technical Architecture Review:- Disaster Recovery 

Planning:- the preparation of an ICT Services Alignment Review (to align ICT Services with 

Business Priorities):- prepare a Service Delivery Model:- prepare a Governance and Performance 

Measurement Plan:- a Data Centre relocation:- and the preparation of a Strategic Telephony and 

Communications Review. 

The Company has also recently been appointed to a Federal Agency Panel for the provision of ICT 

Strategic Advisory services. 

Strategic Directions has offices in Brisbane, Canberra and Melbourne. 


The Strategic Directions Group is working towards ISO 9001 Quality Accreditation and expects to 

be in a position to undergo the QA audit during 2008. 

The Company has built a reputation for delivering top quality assignments since it was established 

in 2003. This can be confirmed by references that can be supplied at the appropriate time. All of the 

Consultants have extensive ICT backgrounds and experience and have either managed their own 

companies or been in national management positions. As a result we understand the business 

challenges facing organizations who are trying to provide a business outcome, using the appropriate 

ICT strategies and plans. Although the Company has strong technical skills we are very business 

focused and we work with Clients to achieve the right business outcomes. 




At Strategic Directions we offer a complete program / project office service from initial review and 

planning, to resourcing and implementation. 

It’s not uncommon for staff to feel threatened when a project office is being established, so our 

consultants work closely with management and HR to ensure a smooth introduction. We have 

adopted an approach that overcomes their concerns and clearly outlines the benefits of having an 

effective interface between project staff and management. 

Our consultants are accomplished professionals with many years of experience working in business 

and the IT Industry. They work with clients to ascertain the most effective type of project office 

structure to suit their business needs. The options include:- 

Fully in-house and client resourced / Managed in-house with outsourced support from Strategic 

Directions / Fully managed by Strategic Directions 

Active program or portfolio management involves continually reviewing projects to ensure they 

remain on track and that their value principle is intact. 

Our project management model groups all activities into programs so that instances of duplication 

and overlap are discovered, and that any risks or constraints are highly visible. This process then 

allows resources to be efficiently planned across an entire program of works. 

Our methodology maps the benefits of a particular project and assigns ownership to make sure the 

outcome is successful. 

Effective program planning also makes certain that significant investment in projects delivers 

measurable returns. It identifies projects that are unlikely to have positive outcomes so they can be 

abandoned at an early stage. 

Organisations that have benefited from our experience in this area include:- Queensland 

Transport / Main Roads, Springfield Land Corporation 



Organisation Name ThinkPlace Unit Trust Pty Ltd 

Trading Name ThinkPlace Trust 

Contact Mr John Body 

Address Level 1, Unit 3, Green Square, Jardine Street 




Website www.thinkplace.com.au 

Email john.body@thinkplace.com.au 

ABN 34280130162 


ThinkPlace is a strategic design consultancy focussed on helping organisations articulate their 

direction, designing services that deliver on that direction and bringing about the organisational 

change to deliver those services. We have significant experience in designing architectures for 

enterprise ICT systems that strongly link to agencies’ strategic intent and business architecture (eg 

Case Management and Customer Relationship Management), and in developing project 

methodologies, investment and governance arrangements, and design approaches that directly tie 

ICT to a business and strategic context. We work with complex organisations across the public 

sector – government, not-for-profits, community, economic development, social development and 

voluntary organisations. We also work with private sector organisations involved in delivering 

public and community value. ThinkPlace has accumulated a wealth of experience and knowledge of 

the public sector context. This means we can hit the ground running on complex projects to turn 

ideas into reality fast. We have broad experience across multiple government agencies and public 

sector organisations. We understand government service delivery, regulations, compliance and law 

enforcement. ThinkPlace’s unique design approach helps our clients view their challenges from a 

different perspective and with an authentic focus on people, their experiences and opportunities for 

innovation that creates public value. 


N/a 


ThinkPlace has a strong capability in establishing and operating project and program management 

offices (PMOs) for significant government agencies that provide an enterprise-wide methodology, 

creation/custodianship, independent project assurance, project mentoring and support, and 

investment planning. We are particularly adept at achieving this where the PMO has an enterprise 

design role integrated with its project/program management role. The following examples were 

completed successfully, and both drew upon a wealth of experience in the ThinkPlace staff based in 

PMO and project management frameworks, enterprise design, and practical implementation of 

PMO arrangements. In 2007, ThinkPlace worked with Customs and Border Protection to assist in 

the strategic design and methodology development of Customs and Border Protection’s newly 

established Design and Project Management Office (DPMO). We also facilitated portfolio-level 

investment planning forums, in collaboration with the DPMO and CFO’s office. For another 

Commonwealth agency, in 2011, we set up and staffed their first enterprise PMO. This included 

leading the creation of their enterprise program methodology and using this as a base, designing and 



implementing their PMO service offering and support arrangements, building relationships with 

projects and enabling areas, and coordinating their subsequent whole-of-agency investment 

planning process. 



Organisation Name Third Horizon Consulting Partners (The Trustee 

for Third Horizon Trust) 

Trading Name Third Horizon Consulting Partners 

Contact Mr Steven Metzmacher 

Address Level 9, 60 Marcus Clarke Street 

GPO Box 793 



Telephone 02 6223 1500 Facsimile 294602807 

Website www.thirdhorizon.com.au 

Email steven.metzmacher@thirdhorizon.com.au 

ABN 77149865113 


Third Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the 

design and implementation of strategy and business transformation. Our focus on ICT includes the 

assessment, transformation and implementation of IT strategy, operating models, outsourcing 

programs, project delivery models, project management methodologies, IT cost management, 

system evaluation and selection, and program management of large scale ICT implementation 

programs. 

The focus of Third Horizon is on being a practical consulting organisation that focuses on 

implementation to ensure results are delivered. We have grown rapidly since commencement with 

over 40 experienced consultants in our Canberra, Sydney and Melbourne offices. 

Third Horizon uses experience and independence to deliver results to clients. We are a privately 

held, independent firm that does not have alliances with technology vendors. Therefore we do not 

have any conflicts of interest in the advice we provide. We have structured quality assurance 

procedures that ensure we do not enter into any relationships that create conflict for our clients. 

We offer an integrated set of consulting services to a wide portfolio of clients in industries including 

government, financial services, industrial and consumer products, media, transport, water and 

power utilities and government business enterprises. 



Third Horizon is a strong advocate of PMOs and where possible works with its clients to ensure that 

the necessary support structures are in place for all change programs. Our PMO solution leverages 

best of breed industry knowledge and experience to deliver a custom solution to meet our client’s 

unique requirements. 

We have successfully managed large programs spanning multiple years with multi-million dollar 

budgets. Specifically our work has focused on: 

- The establishment of Program Management Offices. 

- The development and delivery of tools required to effectively run a PMO. 



- The implementation of required governance frameworks, risk assessment tracking and 

project monitoring tools. 

Third Horizon consultants can assist organisations in the planning, implementation and 

development of appropriate toolsets for the delivery and reporting of all projects under the 

management of the PMO. 

Specific examples of our work include: 

1. BNP Paribas – As part of an organisation-wide business transformation, covering the design 

and implementation of process and technology, Third Horizon set up and ran the PMO function 

over a period of 18 months. This engagement included redefinition of an entire operating model 

with Third Horizon’s role being specific to program management, requirements definition and 

oversight of the technology implementer. 

2. CSR - Third Horizon were engaged to scope, design and manage a large PMO for a 

comprehensive customer management transformation program which included over ten major 

streams encompassing the evaluation, selection and implementation of a major new CRM system 

and supporting technology infrastructure. 



Organisation Name Transformed Pty Ltd 

Trading Name 

Contact Mr Michael Young 


Suburb KALEEN 



Website www.transformed.com,au 

Email michael.young@transformed.com.au 

ABN 33120497501 


Transformed is an award-winning project management consultancy that works with individuals and 

organisations to develop their project, programme and portfolio management capabilities. 

Transformed delivers on complex projects for its clients and establishes key project management 

processes that ensure good governance. Transformed provides the critical link between desire and 

achievement of clients’ business objectives. 

Transformed is a wholly Australian-owned private company. With its head office in Canberra, 

Transformed has a broad reach and strong profile. Working through strategic partners, Transformed 

has delivered outstanding results in Melbourne, Sydney, Brisbane, Adelaide, Perth and into South- 

East Asia. 

Transformed is an Australian Government Endorsed Supplier. 

To deliver outstanding projects and develop award-winning project management skills, 

Transformed offers the following services: 

-Outsourced project management, 

-procurement and contract management, 

-tender evaluation and analysis, 

-risk management workshops, 

-project team kick-offs and planning session facilitation, 

-project planning and delivery 

-programme and portfolio management. 


Transformed Pty Ltd holds the following accreditations: 

- Registered Training Organisation (registration number 88152) 

- Endorsed Assessor – Registered Project Manager Certification - Australian Institute of Project 

Management 

- Endorsed Training Provider – Australian Institute of Project Management 

- Endorsed Recruiter – Australian Institute of Project Management 



- Endorsed Gateway Review Team Member – Australian Government Department of Finance and 

Administration 

- Endorsed Gateway Review Team Member – NSW Department of Commerce 

- Endorsed Gateway Review Team Member – VIC Department of Treasury and Finance 

- Endorsed Gateway Review Team Member – WA Department of Treasury and Finance 

We are currently pursuing ISO9000 certification 


Transformed have managed large multinational and complex projects in the defence, transport, 

banking and insurance, aviation, manufacturing, government (state and federal) and technology 

sectors. Our consultants have performed a variety of project and portfolio management functions to 

improve the delivery of project outcomes including project health checks, risk and governance 

audits and Gateway Reviews (Endorsed Gateway Review Team Member). We have also 

conducted, as a consequence of the foregoing, business case development, Stakeholder analysis, 

engagement and management, project office establishment and implementation, organisational 

change management, training, facilitation, internal marketing and communications, management of 

procurement activities and tender evaluation, project manager and team recruitment and selection, 

assessments for Registered Project Manager and Master Project Director certifications and project 

coaching (teams and individuals) for DEW, DAFF, Crimtrac, AFP, Cu 

Two recent projects include: 

- DAFF ICT Relocation Program to establish new ICT facilities and relocate DAFF - this project 

recognised with an Award for Excellence and selecte members received an Australia Day Award 

- DEW ICT Refresh Program involved migration of the Departments ICT facilities from a Novell to 

a Microsoft Platform - this project won the ACT and National AIPM Project of the Year in the ICT 

Category in 2006 and the project team was recognised with an Australia Day Awar 



Organisation Name UXC Limited 

Trading Name UXC Limited 

Contact Mr Joe Coombs 

Address 4a Whyalla Street 




Website www.uxc.com.au 

Email joe.coombs@uxccanberra.com.au 

ABN 31060674580 


Opticon Australia is a boutique Information, Communications and Technology consultancy offering 

professional services in: 

- Strategic ICT & IM Consulting, Planning & Governance; 

- ICT Project & Portfolio Management Services; and 

- ICT Project Services. 

In addition to ICT strategic advice, Opticon specialises in: 

- Information Management (including strategy, policy, procedures, taxonomies, KM, archiving); 

- Enterprise Content Management (document, records, web content, imaging, workflow, epermanence, 

email management); 

- Electronic Service Delivery (covering all forms of e-Business & online services); 

- Contact Centres (including telephony, call handling, customer management, transactional systems 

and computer aided dispatching) 

Choosing a consulting partner is a critical choice but one where many firms appear to have 

appropriate capabilities. Opticon’s proposition to our clients is that we bring a superior client 

experience, based on: 

- deep and broad experience in developing ICT strategic plans and frameworks for both public and 

private sector clients; 

- ability to bring experience based on current practice, emerging best practice and contemporary 

academic research; 

- excellent knowledge of the Federal Government sector; 

- specialist consultants, deeply immersed in ICT strategy and associated activities; and 

- proven, robust and efficient methodologies for delivering our strategic and project services to 

clients. 


ISO9001:2000 certified Quality Management System 




Opticon has an established track record of successful performance of large-scale ICT projects 

delivered for our corporate and government clients. Opticon understands the requirement to meet 

and where possible exceed our clients’ required service standards and key performance indicators 

including; 

- Project Management 

- Organisational capability 

- Provision of skilled resources 

- Governance 

- Accurate recording and invoicing 

Opticon’s approach to the management of performance including meeting service standards and key 

performance indicators is based on our proven service delivery processes and methodologies which 

are used to ensure a high quality and consistent approach to project activities across all stages of a 

project lifecycle. 

Our service project and portfolio management process includes the following elements: 

Assignment Set Up 

- preparatory activities/research 

- assignment kick-off 

- complete and sign-off assignment brief (scope, governance, methodology, project management, 

risk management etc) 

Service Delivery Support 

- change control 

- quality assurance & control 

- status reporting 

- risk and issue management 

- value management 

- knowledge management & skills transfer 

Assignment Closure 

- discuss & agree assignment closure parameters 

- perform closure activities 

- client feedback/debrief 

Selected Projects: 

Australian Research Council - Grants Management System development 

Whole of ACT Government - Implementation of EDRMS 



Organisation Name Velrada 

Trading Name Velrada Capital Pty Ltd 

Contact Mr Malcolm de Silva 

Address Level 22, 140 St Georges Terrace 

Suburb Perth 



Website velrada.com 

Email malcolm.desilva@velrada.com 

ABN 38136050701 


Velrada is an Australian owned management consultancy with expertise in technical and service 

delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. 

Velrada provides organisations a flexible and customised approach with subject matter experts who 

own the outcome. Velrada specialises in Government, Earth Resources and related sectors. 

Established in 2007 by a conglomeration of business executives and specialists from tier one 

consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen 

Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and 

currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 

employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 

SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and 

organisations that are changing the business landscape. Velrada’s core business services include 

enterprise solutions, information management, integrated and remote operations centres, and risk 

and governance including environmental impact. Velrada’s clients include Department of 

Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for 

Communities, Woodside Energy, Rio Tinto and Santos to name a few. 


Velrada places high importance on the quality of work complying with Quality Management 

System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and 

ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is 

scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 

31000:2009 Risk Management Certification. Velrada's consultants have certifications and 

experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and 

RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft 

CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer 

Society (ACS) Professional Partner Program member; is a full member of the Australian 

Information Industry Association (AIIA); and has employees with membership in the Australian 

Institute of Company Directors (AICD). 


Velrada Consultants have extensive experience in all aspects of Project and Programme 

Management. With experience and capabilities in OGC and PMBOK, Velrada is able to 

recommend the best fit for purpose for any organisation's particular requirements, including 

customisation of processes and controls to suit. Large Resource Company Development of an IT 



PMO at a Large Resource Company based on Prince2 involved the creation of everything from the 

portfolio management controls and reporting structures down to the templates and peer review 

requirements. The methodologies of the IT PMO are still in successful operation today. Health 

Provider Set-up and managed a programme assurance function as part of the program of work for 

developing a national primary care data extraction and analysis service. This was run to Prince2 and 

MSP project management standards and controls the programme passed Capital Investment Branch 

reviews with plaudits. 



Organisation Name Wipro Australia Pty Ltd 

Trading Name Wipro 

Contact Mr Patrick Bodegraven 

Address Level 1, 18 National Cct 

Suburb Barton 



Website www.wipro.com 

Email patrick.bodegraven@wipro.com 

ABN 80121950463 


Wipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology 

services and outsourcing company. With more than 100,000 employee across the globe, the 

company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. 

Wipro offers a wide range of consulting services with specialisations across most aspects of 

management and technology consulting, business service delivery and operation. In addition, Wipro 

provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice 

is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a 

broad range of industries worldwide and include many of the Fortune Global 100 and Fortune 

Global 500 companies and Government agencies. Many of our top 100 clients have been clients for 

at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following 

functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 

200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in 

Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of 

our functional domains. Customers include the University of Canberra, Northern Territory 

Government, Telstra 


CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 

certified software & IT services company globally and the first outside USA to receive the IEEE 

Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by 

adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was 

certified for the ISO 9001 2000 certification. Wipro is the first software technology and services 

organization in India, to be certified for complying with the ISO 14001 standards for the 

Environmental Management System. Wipro was certified as compliant with the BS7799 standards 

in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 

framework processes and in addition project management which is extremely critical to manage 

projects for any size organisation. We are able to address IT Infrastructure management and service 

support needs for our clients while maintaining high standards of quality and cost effectiveness Six 

Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma 

methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross 

functional process mapping, DMADV, and DMAIC, in software development. 




Wipro has capabilities and expertise in delivering project and portfolio management services for 

large programs. Wipro has developed its own framework and IP for project management (Rapid 

PMOTM) which is aligned to industry best practices like Prince 2, PMI and CMMI. Wipro’s 

framework involves a comprehensive methodology for assessing the project management maturity 

of an organization. Our delivery model of C PMO Suite comprehensively covers the various 

knowldege areas of: Project Planning ,Project Monitoring, Cost Management - Collecting cost 

metrics and reporting on the expenditure and budgeted costs of projects. Issues Management, Risk 

Management. Dependency Management, Scope Change Control . Deliverable Management 

Knowledge ,Quality Management. We consult on project management pratices modeled on global 

best pratices and standards like PMBOK, PRINCE , CMMI etc Wipro’s customers derive the 

following benefits: Higher portfolio performance, Lower costs through consistent management 

processes, Organization-wide improvements in communication and management effectiveness, etc. 

Case Study 1 WIPRO worked with a leading bank in the UK to help them set up a Project 

Management Office and manage the program by providing project and portfolio management 

services. Wipro understood the requirements of the client and thus designed a solution, which 

address the set expectations of the client. Case Study 2 As a part of the PMO in the Card division of 

a Banking major, Wipro has a team of 25 PMP Certified Senior Consultants and Project Managers, 

operating in an off-shore/ onsite model. This team manages at least $40Mn project portfolio 

(annually) for the Card division.

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