NetSupport Manager Gateway - NetSupport Limited

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NetSupport Connectivity ServerLogging and Monitoring the NetSupport Manager GatewayThe NetSupport Connectivity Server is a central hub for managing all your NetSupportconnections across the internet. From the console, you can see what NetSupportConnectivity components are installed and in use.The NetSupport Connectivity Server runs as a service and is displayed as an icon is thesystem tray. If you right-click on this icon a shortcut menu is displayed giving options to“Open”, “Configure” or “About”If you select Open the NetSupport Connectivity Server Console window is displayed.An overview of how many Clients are currently connected is displayed.information can be found in each of the tabs:FurtherFeaturesShows you what components of the NetSupport Connectivity Server are installed.ClientsDisplays a list of all the NetSupport Clients that are currently connected to the NetSupportConnectivity Server.Active sessionsDisplays a list of current connections between a NetSupport Control and a NetSupportClient with the date and time that the connection started.Services (only applicable to the Name Server)Displays a list of NetSupport School Tutors that are active in Room mode. This allowsNetSupport School Clients to connect to the room through the Name Server.12
The NetSupport Connectivity Server creates a log file that records activity through theNetSupport Connectivity Server. The log file name is gw001.log and is stored in thelocations specified in the NetSupport Connectivity Server configuration dialog.Gw001.log Example02-Oct-13, 09:01:20, NetSupport V12.00, running on Windows NT 5.1 Service Pack 3(build 2600), platform 202-Oct-13, 09:01:22, Activating Connectivity Server (code: 0)02-Oct-13, 09:01:22, Connectivity Server started, Max. licensed clients: 10 (web: 0) andagents: 002-Oct-13, 09:01:22, Using transport protocol version 1.1The following is a list of events that are logged to the NetSupport Gateway Log File , running on (build), platform This event is logged when the Gateway is first started. A typical example would be asfollows:NetSupport V12.00D, running on Windows NT 5.1 Service Pack 3 (build 2600), platform 2Gateway started. Mac licensed connections: This event is logged when the Gateway is first started.Failed to start gatewayThis event is logged when the Gateway fails to start.Gateway stoppedThis event is logged when the Gateway is stopped.Listening on port This event is logged when the Gateway starts listening on the specified port. This occursduring start-up and when a change in the Gateway port is applied in the Gatewayconfigurator.Listening on port This event is logged when the Gateway starts listening on the specified port. This occursduring start-up and when a change in the Gateway port is applied in the GatewayConfigurator.Failed to bind to listening port This event is logged when the Gateway fails to assign the specified port to listen forincoming connections. The port is probably being used by another application.Reloading configurationThis event is logged by the Gateway when the administrator has used the Gatewayconfigurator to apply configuration changes.Listen port has changed. All current connections and sessions will be terminated.This event is logged by the Gateway when the administrator modifies the listening port inthe Gateway configurator and then applies the change whilst the gateway is running.13
Page 1 and 2: NetSupport Manager GatewayCopyright
Page 4 and 5: What is a NetSupport Manager Gatewa
Page 6 and 7: Scenario 3NetSupport Manager Gatewa
Page 8 and 9: Installing the NetSupport Manager G
Page 10 and 11: Setting up a Control to use the Net
Page 14 and 15: Reloading Gateway KeysThis event is

NetSupport Manager Gateway - NetSupport Limited

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