HP LaserJet M3027/M3035 MFP User Guide - ENWW - Unik
HP LaserJet M3027/M3035 MFP User Guide - ENWW - Unik
HP LaserJet M3027/M3035 MFP User Guide - ENWW - Unik
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Solve print-quality problems<br />
This section helps you define print-quality problems and what to do to correct them. Often print-quality<br />
problems can be handled easily by making sure that the device is correctly maintained, using print media<br />
that meets <strong>HP</strong> specifications, or running a cleaning page.<br />
Print-quality problems associated with media<br />
Some print-quality problems arise from the use of inappropriate media.<br />
● Use media that meets <strong>HP</strong> specifications. See Media considerations.<br />
● The surface of the media is too smooth. Use media that meets <strong>HP</strong> specifications. See Media<br />
considerations.<br />
● The moisture content is uneven, too high, or too low. Use media from a different source or from an<br />
unopened ream.<br />
● Some areas of the media reject toner. Use media from a different source or from an unopened<br />
ream.<br />
● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this<br />
solves your problem, ask the supplier of your letterhead to use media that meets the specifications<br />
for this device. See Media considerations.<br />
● The media is excessively rough. Use a smoother, xerographic media.<br />
● The driver setting is incorrect. To change the media type setting, see Control print jobs.<br />
● The media that you are using is too heavy for the media type setting that you selected, and the<br />
toner is not fusing to the media.<br />
Print-quality problems associated with the environment<br />
If the device is operating in excessively humid or dry conditions, verify that the printing environment is<br />
within specifications. See Operating environment.<br />
Print-quality problems associated with jams<br />
Make sure that all sheets are cleared from the paper path. See Clear jams.<br />
● If the device recently jammed, print two to three pages to clean the device.<br />
● If the sheets do not pass through the fuser and cause image defects on subsequent documents,<br />
print three pages to clean the device. If the problem persists, print and process a cleaning page.<br />
See Clean the device.<br />
Image defect examples<br />
Use the examples in this image-defect table to determine which print-quality problem you are<br />
experiencing, and then see the corresponding reference pages to resolve the problem. These examples<br />
identify the most common print-quality problems. If you still have problems after trying the suggested<br />
remedies, contact <strong>HP</strong> Customer Support.<br />
178 Chapter 11 Problem solving <strong>ENWW</strong>