Policy Wording - AllClear Travel Insurance

General Exclusionsfrom your policyContinued from page 29ComplaintsprocedureWhilst every effort is made to maintain the highestservice standards, should there be an occasion when theservice you receive falls below the standard you expect,please use the below contact details to inform AllClear orMAPFRE of your concerns:For complaints about the sale of Your PolicyPlease contact AllClear Insurance Services at thebelow address:You can register your complaint by telephone, letteror email:Telephone:0845 250 5210Postal address:AllClear Insurance ServicesAllClear House1 Redwing CourtAshton RoadRomfordEssex RM3 8QQEmail:info@allclearinsurance.comWhen you contact AllClear Insurance Services pleasequote your policy schedule number and provide atelephone number to assist us in dealing with yourenquiry speedily. If possible AllClear Insurance Serviceswill call you within one working day and try to resolvethe issue straight away. Otherwise AllClear InsuranceServices will record the nature of your complaint andassign a complaints handler who will complete a fullinvestigation and contact you in writing.For complaints following a claim notificationPlease contact MAPFRE Assistance at the below address:You can register your complaint by telephone or letter:Telephone:0844 888 4461Postal address:The Customer Relations ManagerMAPFRE AssistanceMaitland HouseWarrior SquareSouthend-on-SeaEssex SS1 2JYWhen you contact MAPFRE Assistance please quoteyour policy schedule number and claim number andprovide a telephone number to assist us in dealing withyour enquiry speedily.MAPFRE Assistance follow the Financial ConductAuthority guidelines to complaints handling, a copyof the MAPFRE Assistance complaints procedure isavailable upon request.15) taking part in dangerous expeditions or the crewingof a vessel outside European waters;16) any payment which you would normally have madeduring your travels, if nothing had gone wrong;17) failure of any computer hardware or software orother electrical equipment to recognise or processany date as the true calendar date (this exclusion doesnot apply to claims made under Section 5 – PersonalAccident, Section 6 – Medical Emergency Expenses);18) off-piste skiing except whilst under the supervisionof a qualified guide/instructor;19) ski jumping, ice hockey, the use of skeletons orbobsleighs;20) ski or ski bob racing in International and Nationalevents and their heats and officially organised practiceor training for these events;21) your travel to a country or specific area or eventto which the Travel Advice Unit of the Foreign andCommonwealth Office or the World Health Organisationhas advised the public not to travel.22) any claim arising or resulting from you beinginvolved in any malicious, reckless, illegal or criminal act;23) any claim which arises directly or indirectly fromyou not being allowed to board a flight, train, sea vessel,coach or bus for any reason whatsoever.24) Date Change Exclusion Changes in dates couldsee widespread failures of computer and other systemscontaining computer chips, which depend on daterelated information in order to work properly. Certainsections of your policy exclude anything directly orindirectly caused by failure of any computer hardware orsoftware or other electrical equipment to recognise orprocess any date as the true calendar date.25) You are not covered for anything directly orindirectly caused by any circumstances that are knownat the time of purchasing this insurance or at the time ofbooking your trip, which could reasonably be expectedto give rise to a claim.AllClear Insurance Services follow the Financial ConductAuthority guidelines to complaints handling, a copyof AllClear Insurance Services complaints procedure isavailable upon request.If you are still not satisfiedIf you are still not satisfied you have the right to referany dispute to the Financial Ombudsman Service bywriting to:Financial Ombudsman ServiceExchange TowerLondon E14 9SR30 AllClear Travel Insurance – General Exclusions AllClear Travel Insurance – General Exclusions 31