7 Essentials for Buy-Here, Pay-Here Success - DealersEdge
7 Essentials for Buy-Here, Pay-Here Success - DealersEdge
7 Essentials for Buy-Here, Pay-Here Success - DealersEdge
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Key #6 Delinquency ManagementField WorkPURPOSE OF A FIELD CALL:To understand the customer’s level of commitmentTo physically identify and evaluate the collateralTo show the customer your level of commitmentTo express concern <strong>for</strong> the lack of communicationTo encourage the customer to come to the dealershipTo recover the collateral, if necessary