Travel Management Priorities for 2013 - Carlson Wagonlit Travel

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Global travel managersLike travel managers in North America and Asia Pacific, global travel managers make improving traveler compliance their toppriority for 2013, followed by driving air and ground transportation savings. Online adoption and hotel spend are theirnext main areas of focus, followed by consolidation, which comes higher in their list of priorities compared to the total sample(5th vs. 7th). (See Figure 4 on Page 9.)Compared with country/regional travel managers, global travel managers intend to place more focus on:Implementing traveler messaging tools (to improve compliance)Negotiating point-of-origin pricing and introducing more mandates (to drive air transportation savings)Globalizing volumes and contracts, and consolidating sourcing (to further consolidate the travel program)Implementing a wider range of measures (to support all priorities)And less focus on:Tightening the travel policy (to optimize air and ground savings)Tracking changed/cancelled bookings and the related costs (to drive air savings)18
Figure 13Top priorities and planned measures for global travel managers2013Ranking PriorityPlanned measures Respondents *Engage management throughout the organization79%1Improvingtraveler complianceTrack & communicate compliance levelsActively remind employee of policyCommunicate & provide trainings on travel policy75%66%53%Implement traveler messaging tool (CWT Program Messenger)53%2Driving airand groundtransportationsavingsConcentrate volume on a limited number of suppliersWork with airline alliancesNegotiate point-of-origin pricingNegotiate multi-year contracts and implement flexible, dynamic negotiations with suppliersthroughout year69%63%46%46%Review and update online booking tool (OBT) configuration/settings periodically75%3OptimizingonlineadoptionEnhance communication/trainingEnhance OBT featuresTrack and communicate OBT usage72%64%64%4Optimizinghotel spendConsolidate hotel spend on fewer properties to leverage larger volumes in negotiationsMandate the use of preferred hotelsNegotiate amenities (e.g., Internet, breakfast and parking)51%49%49%* Percentage of respondents who selected the planned measure having cited the corresponding priority in their top fiveSource: CWT Travel Management InstituteBased on a survey of 63 global travel managers (November 2012)Travel Management Priorities for 2013 | 19
Page 5: Executive summarySurvey on travel m
Page 8 and 9: 2013 priorities and planned measure
Page 10 and 11: Asia PacificIn Asia Pacific, the nu
Page 12 and 13: Europe,In Europe, the Middle East a
Page 14 and 15: Latin AmericaDriving air and ground
Page 16 and 17: North AmericaIn North America, trav
Page 20 and 21: 2013 business travel trends from A
Page 22 and 23: Global airline ancillary revenues a
Page 24 and 25: azil, India and China will continue
Page 26 and 27: There is no strong distinction betw
Page 28 and 29: ChinaProjected business travel spen
Page 30 and 31: Carbon emission trading: non-Europe
Page 32 and 33: uty of care to employees: awareness
Page 34 and 35: E thexpense management: companies w
Page 36 and 37: Among the sources of uncertainty ar
Page 38 and 39: Figure 23Traveler-centric tools suc
Page 40 and 41: Case study: new hotel review featur
Page 42 and 43: Latin America: still a focal point
Page 44 and 45: Joint agreements are in the air, wi
Page 46 and 47: Figure 28Potential pros and cons of
Page 48 and 49: Regulatory vs. voluntary measuresMa
Page 50 and 51: However, companies that integrate L
Page 52 and 53: Meetings and events held both in pe
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Page 60 and 61: Six reasons to consider high-speed
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Page 66 and 67: How best to go about open booking?A
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The U.S. Electronic System for Trav
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X-YGen X-ers take note! Generation
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Travel Management Priorities for 20
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Copyright © 2013 CWTCarlson Wagonl
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