Pharmacy Services Agreement 2010 Guide for Guild members

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confidential – for guild members onlyClause Change CommentInsertion of Sector Services definition.Updated Services definition.Insertion of Special Foods Infant Formulaedefinition.Insertion of Special Foods Servicesdefinition.Insertion of Sterile ManufacturingServices definition.Removed Urgent Pharmacy definition.The definition of Services is now limited to those that youare contracted to supply.There is no longer a distinction between an UrgentPharmacy and a pharmacy operating after hours.The effect of this is that an Urgent Pharmacy is notrestricted to charging 50 cents and is free to set their ownlevel of pharmacy charge for after hours services.Insertion of Wholesale Supply Orderdefinition.Part F F1.2 Insertion of Our assistance clause. This insertion was previously effected by theDecember 2007 variation.Part G G3.1 Amended Quality ImprovementPlan clause.G5.6 Insertion of Health EmergencyPlanning clause.G6.3 (k) Amendment to ComplaintsProcedure clause.Added the requirement to review (but not necessarilyupdate) your Quality Improvement Plan on an annualbasis.This insertion was previously effected by the December2007 variation.This clause has been appearing in variations over the last12 months or so; you have probably already signed up tothis clause or something similar. We recommend, if youhave not already done so, that you:1. Ask your DHB for their pandemic and emergency plansa. If they are not available, then check with them howyou are to proceed with meeting your obligationsunder this clause.2. Download the pandemic plan template from theGuild website.3. Modify the Guild template to your own needs, takinginto account the specifics of your pharmacy and yourDHB’s plans.4. Communicate your plan to staff.This procedure is now consistent with the DHB’scomplaints procedure, as opposed to the Ministry ofHealth’s complaint procedure.This amendment was previously effected by the December2007 variation.G7.3 Amended Declining Services clause. Inserted an “and” after subclause (c) to avoid confusion.Inserted subclauses (e) through (i). The purpose of thisamendment is to stop “cherry picking”. Please note thatthis clause does not limit your ability to decline service topatients that threaten the safety of you, your staff, yourcustomers, or the security of your premises, in any way.PAGE 6
confidential – for – for guild guild members only onlyClause Change CommentG7.4 Amended ConscientiousObjection clause.Part H H1.2 Amended Payment forPharmaceuticals clause.Replaced “grounds of conscience that you candemonstrate to our satisfaction are based on a recognisedreligious or cultural belief” with “grounds of conscience thatare reasonably based on a recognised religious or culturalbelief”.This amendment was previously effected by the December2007 variation.Subclauses (b) through (g) added. These clauses utilisethe Date of Dispensing definition and allow uncollectedmedicines to be claimed. The effects of the clauses are:1. No claim may be made prior to the medicine beingcollected/delivered, unless it is an UncollectedPrescription Item.2. You must take and document reasonable steps toensure collection/delivery before an item can beconsidered uncollected.3. In the case of a repeat, the work must have beencarried out after a specific and express request forthe repeat.4. You may not claim for an uncollected item ifthat service user has already failed to collect anidentical item.More detail on the exact processes to follow are to befound in the Procedures Manual, which is still beingworked on and has not been released at the time ofwriting. The agreed intention of this clause is to allow youto claim:1. a dispensing fee plus the cost of the medicine forwork that you would reasonably expect to be collected,but wasn’t and cannot be returned tostock, or2. a dispensing fee only, where the uncollected workcan be returned to stock.H1.4 Insertion of a Claim Certification clause. You must date and personally sign each claim yousubmit, or approve and have the claim signed on yourbehalf. Use of an electronic signature and key assignedto a pharmacist is acceptable.H3.1 Amended Claim Period clause. This clause has been amended to allow for four-times-amonthclaiming. Note that four-times-a-month claiming isonly possible if you are certified as being capable of onlineclaiming, otherwise the existing twice-monthly claimperiods remain.H4.4 (c) Amended Co-Payments clause. Consistent with multiple flavours of oral supplements/complete diet special foods, only one co-payment iscollectable for multiple flavours of gluten free foods.H4.4 Deleted subclause (e). This clause setting NRT co-payments at $5.00 has beendeleted. NRT co-payments now follow the standard rules.PAGE 7
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Pharmacy Services Agreement 2010 Guide for Guild members

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