Personnelin association withIMPACTSPORTS RECRUITMENTPEOPLE POWERSTAFF ARE THE BEDROCKOF ALL MAJOR EVENTSAND EFFECTIVERECRUITMENT STRATEGYIS CENTRAL TO SUCCESS.IN EVENTS, nothing happens without theright people.An Organising Committee maycommission the finest stadia, state-ofthe-artpractice facilities and the mostluxurious athlete accommodation butwithout the human software to create,operate and co-ordinate these and themyriad other functions that make an<strong>event</strong> tick, not a ball is kicked, tacklemade or race run.The point is not lost on RichardGraham, executive director of ImpactSports Recruitment which specialises inrecruiting staff for major <strong>event</strong>s.“From the CEO of an OrganisingCommittee to the volunteers directingtraffic, <strong>event</strong>s are about people,” he said.“The growing demands on <strong>event</strong>organisers to raise the bar mean that theexperience and quality of <strong>event</strong> staff issimply critical to the delivery of <strong>event</strong>.And that in turn impacts on the way itis received by athletes, spectators andtelevision viewers.”“In an age when governments investhuge sums to bid for and then stagemajor <strong>sports</strong> <strong>event</strong>s, ensuring that theyrun smoothly is critical to ensuring returnon investment. If the world perceives an<strong>event</strong> as shambolic, perceptions of thehost clearly suffer.”The staffing requirements of major<strong>sports</strong> <strong>event</strong>s are simply mind-bending.The task has often been likened tosetting up an organisation on the scale ofa Fortune 500 company, operating it for afew years and then dissolving the wholething within months of the <strong>event</strong> ending.And like any major corporation,organising a major <strong>event</strong> draws on a hugerange of managerial, technological andfinancial disciplines sets as well as the<strong>event</strong> specific skills required to ensurethat every functional area operateseffectively and achieves its targets.Richard Graham believes the key isensuring that all critical roles are filledby individuals with genuine experienceof the particular dynamics of the <strong>event</strong>sbusiness. But, he says, the expandingnumber of <strong>event</strong>s around the worldtoday, means that the experience base isstretched thin.“The biggest <strong>event</strong>s, such as theOlympic Games, Asian Games andPanAm Games tend to have first pickof the experienced staff that travels theworld from <strong>event</strong> to <strong>event</strong> while countrieswith a long established <strong>event</strong>-hostingtradition will have a constant pool oftalent available. But there are difficultiesin emerging nations which need to attractexperienced talent if they are to deliverworld class <strong>event</strong>s,” he said.Impact Sports Recruitment sits at theheart of Sports Crowd, a specialist socialnetwork for <strong>event</strong>s professionals, manyof whom fit Graham’s description of the‘<strong>event</strong> gypsies’ who traverse the globe,taking their skill and knowledge from<strong>event</strong> to <strong>event</strong>.“In many ways these people are thebackbone of the industry,” he said.“They move from job to job, addingto their own knowledge base but also32
leaving a legacy of <strong>event</strong> skills among thelocal people they work alongside.”But, he adds, there can be pitfalls foremployers.“It is in the nature of the <strong>event</strong>s worldthat there are a lot of people out theremoving from project to project andsometimes making unsubstantiatedclaims about the level of real experienceand capability they have. That meansone of the difficulties employers face isverifying those claims in order to hire thebest people.“There are around 30 operational areasinvolved in delivering an <strong>event</strong> and simplyaccepting what is written on a CV can behazardous. A claim to have been a ‘venuelogistics administrator, for example, mayin reality relate to someone who didthe photocopying or whitewashed thestadium wall,” he explained.Graham believes that Impact’s focuson <strong>event</strong> personnel and its connectivitywithin the <strong>event</strong>s world gives it a headstart in this area.“We are part of the network andnot only have a unique understandingof what is required by OrganisingCommittees but the ability to check-outCVs and verify the credentials of everyclient,” he said.While the notion that experience isa key attribute for <strong>event</strong> personnel isunquestionable, it cannot be applieduniversally. It may seem somewhatparadoxical but the man – or woman –at the top of an Organising Committeeis routinely the least specificallyexperienced of any of the senior staff onthe team.According to Simon Cummins,managing partner of the international<strong>sports</strong> practice at Odgers, this is anentirely predictable and positive situation.“It is true that many top positions areheld by people with no previous <strong>event</strong>sexperience but that is largely inevitableand does help ensure that the overall<strong>management</strong> of <strong>event</strong>s is in the handsof those with wide-ranging experienceof running big, complex enterprises,” heexplained.Cummins, who has recruited senior<strong>management</strong> for projects includingSPORTS EVENT MANAGEMENT 33