Personnelin association withIMPACTSPORTS RECRUITMENTthe London 2012 and Vancouver 2010Olympic Games and is currently workingon behalf of the Rio 2016 OrganisingCommittee, says that the approach tosenior roles has changed significantlyover the years.“Everybody wants to benefit fromknowledge transfer and adopt bestpractice but there is also a desireamong some Organising Committees toinnovate and do things their own way.Consequently they are often looking forfresh blood with new ideas.“There are also issues aroundgovernments becoming involved in theprocess and, in some cases, insisting onusing local people rather than recruitingfrom the international talent pool.“The outcome is that, in general,the very top roles go to people withsuccessful track records outside of<strong>event</strong>s while the middle <strong>management</strong>tier brings the specialist knowledge ofindividual functional areas.”“The people at the top of OrganisingCommittees have to be tremendouslybright, capable and ahead of the curve.They must have experience of dealingnot only with major projects but with acomplex set of stakeholders and theability to understand the public as well asthe private sector. In addition, the oneswho do well are those who are used tooperating at a certain scale and operatinginternationally.”“Over the years the sector has becomemore appealing to quality businesspeople because it is now viewed as a realbusiness challenge.“In fact, we now spend a lot of timetesting motivation because there arepeople who apply for roles for the wrongreason. There is a lot of passion in sportand while that is important, it has to becontrolled and it is easy to get the heart/head balance wrong.Chris King of Sports Recruitment<strong>International</strong> agrees that search andrecruitment in the <strong>event</strong>s sector isbeing driven by the need for greaterprofessionalism across the board.“Events are such a big commitmentand the risks can be high. That meansthat leadership is critical, not justacross entire projects but in each of theindividual areas which make up an <strong>event</strong>.“There has been a significant evolutionin recruitment in the sector and a moresophisticated approach has emerged.London 2012, for example, adopted avery process driven approach to <strong>event</strong><strong>management</strong> and in many instances hiredfor capability rather than direct experience.They recruited for the entire journey andexpected people to change jobs within theorganisation along the way.”But, says King, circumstancesinevitably differ between <strong>event</strong>s.“If you to somewhere like Qatar, which ismaking such an impression on the <strong>event</strong>sstage, they have a small population anda skills base which is still developing.They will need help to recruit from theinternational talent pool even if theappetite is, where possible, to hire locally.”Will Lloyd, founder of the onlinecareers and recruitment serviceGlobalSportsJobs is equally convincedthat recruitment is the most importantelement of the <strong>event</strong> <strong>management</strong> mix.“The important thing is to recruit forthe right blend of experience, skills andattitude across the team,” he said.“As I see it the biggest mistake, madeby some Organising Committees is tohave too rigid a recruitment strategyfrom the outset. It is vital to have aflexible attitude to allow you to deal withsituations as they arise. For example,there is a tendency for OCs to believethey are thinking globally while actuallytaking a local approach to hiring.“That may be understandable fromthe perspective of wishing to create atalent legacy. But while a talent legacy isimportant and can be a lucrative exportif approached correctly, focusing on thisrather than a successful <strong>event</strong> can havedisastrous consequences.Lloyd has three key pieces of advicefor OCs.“It may seem obvious but it is easy toforget that an <strong>event</strong> is only as good asthe people you hire to deliver it,” he said.“You have to start early, and get thebest professional advice you can todeliver a watertight strategic plan andensure that you get the good blend ofexperience, skills, attitude, languageand culture.”34 SPORTS EVENT MANAGEMENT
TechnologyTomorrow’s World…alex miller takesa look at howtechnologycontinues to enhancethe organisation,performance andspectator experienceof sportS <strong>event</strong>s.Advances in technology havebecome increasingly evident in everycorner of <strong>sports</strong> stadia, from electronicscoreboards and advertising hoardings,to high-resolution replay screenswith crystal clarity and concert-levelsound quality.It was only as recently as theBarcelona Olympics in 1992 that thefirst PC was used for recording data butsince then there has been exponentialgrowth throughout the industry. The levelof importance has changed too. Wherein the past technology was viewed asan enabler for organisers of <strong>event</strong>s, ithas become an increasingly importantelement for commercial parties,spectators and other stakeholders.Outside of stadia, it is the same story.The term ‘armchair <strong>sports</strong> fan’ isbecoming increasingly dated as fansare able to tune into games or highlightsservices while on the move via theirlaptop or mobile phone.Within stadia, the material andinstallation budgets for audio andvisual improvements at major facilitiescan run to tens of millions of Euros.But these technologies generally havethe capacity to generate revenue aswell as enhancing the experience ofwatching sport.Pay back comes in many forms fromthe ability to host creative advertisingand branding (with a sponsor’s messageat the push of a button) or by allowingsponsors to have their message featuredon electronic advertising at key momentsin a game.Technology is also enabling greateruse of facilities. At the New MexicoState <strong>University</strong>’s Pan American Centerin Las Cruces for example, organiserscan mechanically tilt or adjust the lowerlevel of stadia seating to provide betterviews depending on the type of <strong>event</strong>taking place.Cisco rolled out two technologies atLivestrong Sporting Park in Kansas Cityover the summer, designed to furtherenhance the match experience for itsMLS fans.As a result, Sporting KC fans can nowconnect to stadium Wi-Fi to wirelesslyharness high-speed Internet through theirmobile devices. Having installed 196 highdensityrouters, Cisco provides access tomobile applications (such as the team’sapp, Sporting Explore), social-networkingsites and others. Even if the stadium isfilled to capacity, 80% can connect at thesame time with minimal lag.Cisco also installed StadiumVisionto deliver HD video to any of the venue’s300 HDTVs. The platform enablesupdates throughout the game andoffers content ranging from advertising,scores from other games, a variety ofcamera angles and team trivia, throughto weather updates. All suites connectto StadiumVision and users control thevideo using an iPad app. While both36