1985 [PDF] - Yosemite

SWinter Games (continued)tion and service provided by the Yosemite Park and Curry Companystaff at both Badger Pass and in Yosemite Valley, and heBarbara, San Diego, Marin County, Bakersfield and Porterville looks forward to future Winter Games in Yosemite.arrived in Yosemite to train and compete in a variety of wintersporting events. These events included downhill skiing, crosscountry skiing and ice skating.The athletes and coaches were welcomed to Yosemite duringopening ceremonies held in the Cliff Room at Yosemite Lodgeby Len McKenzie of the National Park Service and Tom WilliamsBy Tom Williams, Vice President, Hotel Divisionand Nic Fiore representing Yosemite Park and Curry Company.During training for the downhill and cross country events held The following "Ten Commandments of Guest Service" wereat Badger Pass, both the Yosemite Ski School headed by Nic published in a hotel trade magazine to assist our industry inFiore, and the Nordic Ski School under the direction of Bruce achieving the best possible relationship with guests. YosemiteBrossman, spent many hours working closely with the athletes is a special place to many people. Part of our guests’ "special"and coaches to prepare them for the final competition.experience is further enhanced when they are greeted and servedMedia representatives from KFSN-Channel 30, Channel 5 - by enthusiastic, pleasant employees, We can help each YosemiteOakhurst, the Porterville Recorder and the Fresno Bee covered guest experience remain special if we remember a few simplethe three-day event.guidelines:1. Guests do not depend on us, we depend on them.AI Gonzales, representing the Tulare County Special OlympicsCommittee stated that the great success of the Winter Games 2. Guests do not interrupt our work. They are the purpose of it.in Yosemite was due in large part to the excellent help, coordina- 3. A guest does us a favor when he calls. We are not doinghim a favor when we serve him.4. A guest is an important part of our business, not anoutsider.Nic Fiore, Director of the Yosemite Ski School, pairs off pupilswith instructors for the downhill events.Ski Instructor Jay Sansum gives some final pointers before apreliminary run to one of the athletes competing at Badger Pass.The Ten Commandmentsof Guest Service5. A guest is not just a number in a line -- he is a thinking,feeling person like ourselves.6. A guest is not someone to debate with; he is someone weserve.7. A guest is a person who brings us his needs. It is our jobto meethese needs enthusiastically and efficiently.8. A guest is always deserving of the most courteous and attentiveservice that we can provide.9. Guests are the people who make our salaries possible,whether we are a dishwasher, a busperson, departmenthead or manager.10. A guest is the lifeblood of this and every business.By keeping these "Ten Commandments" we will be successfulin doing an even better job in keeping our guests’ "Yosemite Experience"special.Book ReviewCross Country Skiing in Yosemite, a nordic skiers guide by TimMessick has recently been published and is now available for saleat many locations in Yosemite. Tim Messick has been withYosemite Park and Curry Company for five years as a guide withthe Yosemite Mountaineering School. Additionally for the past 5seasons, Tim has been a Nordic Ski Instructor with the YosemiteNordic Ski School.The cross country guide includes excellent trail descriptions,ratings and information about Badger Pass, Crane Flat andTuolumne Meadows area ski trails, as well as information concerningTrans-Sierra Touring. The book also provides an informativeoverview of winter wilderness rules, safety guidelines andbackcountry use courtesies. All in all Cross Country Skiing inYosemite serves as a thoroughly instructional guide for not onlythe expert, but also the novice Yosemite nordic skier.