Here - SAARC Human Resource Development Centre

Power Point PresentationsBest PracticesOfficer’s performance linked with the usage ofapplicationPromotion linked to trainingApplication Usage statistics shared and monitoredat Secretary / Chief Secretary levelPhased Approach to go -livePost Go-Live handholding supportCitizen’s View of eGovernment• Services designed from the citizen’s point of view• Convenient single window services• Choice of multiple competing channels for access &delivery• Integrated help desk/call centre for all services• Increasingly integrated and seamless servicesA citizen’s right to convenience and comfort!India’s e-Governance approachNeGP Implementation Strategy• e-Government is not about technology but is concerned with the transformation ofpeople and processes, adoption of the best management principles andestablishing appropriate partnerships to ensure sustainability and costeffectiveness .• Department of IT (DIT), Government of India has taken up the responsibility ofintroducing e-Governance across departments and across the country, in a phasedmanner as part of the National e-Governance Plan.• Given the diversity of the country with respect to its e-readiness and experience inimplementing projects of such nature in the country, there are significantdifferences in capacities of the States/UTs to undertake such initiatives .• It is in this background that DIT has adopted strategies that involve CapacityBuilding to achieve the goals of NeGPBy IT DeptBy EachDepartment• Common Infrastructure (SWAN, SDC, CSCs, StatePortal & State Service Delivery Gateway)• State eMission Team to help Departments in developingbackend projects• Requisite Capacity Building support• Identify services & define service levels• Set-up Project eMission Team with help of SeMT• Simplify and re-engineer processes• Provide access to services through CSCs, etc.• Explore integration of services with other Depts.Core Infrastructure & Shared Front-endCore Secure Infrastructure– State Wide Area Network– State Data Centre– State Service Delivery GatewayShared front-end service access providers– Common Service Centres (through SCAs)– State Portal (with eForms)Knitting Them TogetherSecure plug-n-play infrastructure as a service(IaaS: Computing, Network and Storage)Platform as a Service (PaaS)S/w Development as a Service (SDaaS)Software as a Service (SaaS)Process Management as a Service (PMaaS)Menu of wide-ranging managed servicespreferably through a simplified single -window29