Volunteer Handbook - Roper St. Francis Healthcare

RSFH STANDARDS OF BEHAVIORSERVICEService Excellence is the cornerstone of healthcare. At RSFH, we strive to provide service with respect,compassion, and integrity.I will:Make eye contact, smile and project a “Can Do” attitudeTreat everyone with respectAnticipate and be attentive to the needs of those we serveAcknowledge others, Introduce myself, and say Thank-youShow compassion towards othersAddress service shortfalls with a sincere apology and activate the ‘Service Recovery’ planTEAMWORKWe are committed to a workplace that fosters healthy and supportive relationships. Through teamwork,respecting coworkers and recognizing personal contributions, we will meet this goal.I will:Be flexible and willing to help othersWork together with all departments to achieve successBe loyal to coworkers and not participate in gossip“Manage Up” by promoting and highlighting the strengths of othersUnderstand how my attitudes and actions affect everyone with whom I come in contactPROFESSIONALISMWe express respect and pride in serving our patients and community through our personal appearanceand professionalism. Our manner and expression convey our commitment to provide quality patientcare.I will:Confidently apply my skills and knowledgeDress professionally and discreetly, adhering to the hospital and department dress code policiesWear identification badge at all times clearly visible, above the waist, with photo facing outwardPursue professional growth and developmentRemain respectful and sensitive in all situationsACCOUNTABILITYAccountability is taking ownership of one’s actions. We are dedicated to meeting and exceeding ourprofessional responsibilities.I will:Take ownership of my actions and decisionsAcknowledge mistakes and actively seek resolutionsNot make excuses or blame othersBe aware of my surroundings and report misconductArrive on time and complete my assignmentsNot be wasteful of time or resources15