Volunteer Handbook - Roper St. Francis Healthcare

Position DescriptionPosition Title: General Duty/Clerical Volunteer Revision Date: 1/2011Department: Volunteer Facility: RSFH SystemReports To: Department CoordinatorJob Summary: Assisting staff with clerical work and errands.Time Commitment: 3 – 4 hour shifts on a minimum of once a week schedule.Mature Junior Volunteers over the age of 14 may serve 2 – 4 hours as neededand scheduled.General Duties may include:Notify staff of your arrival and departure.Sign in and out in the Volunteer Office.Answer phones in a professional manner and relay messages accurately.Assist with filing, faxing and photocopying as requested and instructed.Give directions accurately. Escort when able.Data entry and typing if needed and instructed.Pick up and deliver mail to mailroom.Do not enter Patient Rooms under Isolation Precautions.Assist with non medical wheelchair transportation.Be familiar with department locations.Follow proper Hand Hygiene practices.Plan for absences.Knowledge/Skills:Must possess basic knowledge of all relative safety codes, i.e. OSHA, Infection Control, HIPAAregulations and know how to contact emergency help. Requires the ability to work well with alllevels of patients, the public and other health care professionals. Knowledge of floor plan andlocation of departments.Other:Neat appearance and the ability to maintain confidentiality.Contacts: Constant interaction with employees, physicians, patients and familymembers. General Duty Volunteers do not offer direct patient care.Work Demands/Environment: Occasional bending for files, walking and lightlifting. Requires the ability to see, hear and speak clearly.