Volunteer Handbook - Roper St. Francis Healthcare

Roper St. Francis Healthcare Volunteer Core Competency QuizName: _______________________________________Date: __________________Mission:1) What is the Mission of Roper St. Francis Healthcare?_____________________________________________________________________________General Policies & Dress Code2). It is important to be identified as volunteers and record your hours at all times while on duty.True False3). Volunteers are expected to be polite, pleasant and cooperative even in times of stress.TrueFalseHealth Services4). If you are injured on the job you should:a). Report the incident to your supervisor and the volunteer coordinator.b). Seek medical attention in the Emergency Department if indicated.c). a & b5). TB test or screenings should be done annually while you are an active volunteer.YesNoConfidentiality & HIPAA6). Should a volunteer give out any information concerning a patient’s medical condition?Yes7). Should you tell your neighbor’s wife that her husband has just been brought to the Hospital?a). Yes. You would want to know in the same situation.b). No. Tell the nursing staff that you know the patient’s wife and offer to help if they need to findher.8). Should you stop by your close friend’s husband’s room?a). Yes. You have known him for years and he would love to see you.b). No. If you only learned of his stay by looking at a hospital report you shouldn’t go into theroom unless your job takes you there.9). What should you do with patient information you are finished with?a). Throw it in the trash.b). Make sure it gets shredded.10). When are you allowed to repeat protected health information that you hear on the job?a). After you no longer work at the hospital.b). After the patient diesc). Only if you know the patient won’t mind.d). Only when it is necessary to do your job.Safety11). The main emergency number for the hospital is: ________________12). Can you use an elevator during a fire alarm? Yes No19No