Volunteer Handbook - Roper St. Francis Healthcare

Dress CodeProfessional & Identified: It is important that you are clean, neat and identified as a volunteerwhile on duty. Shorts, jeans, spandex tights, sweatpants or mini skirts are not appropriate attire.Avoid chewing gum, eating or using a personal cell phone in customer service areas.Nametags: Nametags are provided and for security reasons must be returned if/when you leave.Uniform Options: Uniforms depend on the area you serve. Options include traditional salmonsmocks, cobbler aprons and polo shirts with solid color slacks.Shoes: Footwear should be comfortable, safe, and quiet and clean with tied laces. Avoid opentoes in clinical areas.Scents: Avoid perfume or scented after-shave products on your days of service as patients maybe sensitive to strong odors.Jewelry: Protect yourself and our patients by avoiding large dangling pieces of jewelry.Hair: Hair should be groomed. Long hair should be tied away from the face in clinical areas.Sign in: You are responsible for logging your arrival and departure in the Volunteer Sign office. Recordhours each time you serve, rounding numbers to the next 15 minutes. If you have completed yourservice hours please note completion on your last shift and return your badge.Personal belongings: The hospital cannot be responsible for personal property – do not bring valuablesto work with you or leave belongings unsecured in work areas.On The Job Injury: Stay safe! Notify your area supervisor and volunteer coordinator should any injuryoccur during your working hours. We will complete an “Incident Report” for documentation and youshould be cleared through the Emergency Department. Don’t Pass Out! Students finding themselveslightheaded after observing a medical procedure should make their employee mentor aware, sit down,lower their head and take deep slow breaths.Meals: A meal is provided to volunteers working a full volunteer shift of 3 - 4 hours. The purpose is totake care of us while we are on duty and we need to take care not to abuse this benefit. As foodexpenses rise there are facility specific guidelines that will be discussed at your orientation.Wear your uniform and ID while on duty so you are identified to the cashier.Do not take extra food with the intention of taking it home with you and try not to make frequentreturn trips for items.Keep a mental goal of spending around $6 or as directed by the coordinator in your facility. Onoccasion you may go slightly higher or lower.Breakfast is such a good deal that some volunteers pay for breakfast and then enjoy a free lunch.Remember to thank the food service employees!Parking: Free parking is available to volunteers but our goal is to leave the most convenient parking forour patients. Current options will be discussed during your facility tour.Employee events: Volunteers are welcome at employee events and forums throughout the year. TheVolunteer Department hosts an annual spring Volunteer Awards luncheon for active volunteers. You areencouraged to attend the quarterly “Employee Forums”.Health Benefits: Annual TB tests are required and provided. It is your responsibility to report to theEmployee Health Office annually. Free flu shots are available to active volunteers during flu season.Absences: Report to work on time for your scheduled shift. Another volunteer may be waiting for relief.If you know in advance that you will be absent let the staff in your work area and your volunteercoordinator knows. When possible arrange to exchange shifts with another volunteer trained in yourarea. For unexpected absences call the Volunteer Office and/or your work area. Never feel guilty aboutabsences due to illness. Your health is most important to us. You are protecting our patients and staffby not reporting to work with any infectious condition or fever.4