STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

STUDENT SATISFACTION SURVEY 2007RESPONSES TO OPEN-ENDED ITEMSThe online Student Satisfaction Survey allowed students many opportunities to providecomments. The nearly 500 pages that follow are an indication that students took full advantageof those opportunities. Following each section, students were asked to offer suggestions forimprovement related to that area of the college. In some cases, students commented on otherareas rather than, or in addition to, the one listed in the item.These comments that are for public distribution have been imported exactly as they were typedby the respondents. However, in those cases that an individual(s) could be identified in anegative context, either by name or by inference, a notation such as [a staff member] or [name offaculty member] is listed. The original comments have been retained and have been provided tomembers of the President’s Cabinet for their review.The responses to the open-ended items are sorted by each student’s answer to Question 77: “Atwhich campus do you take the majority of your classes?”. The number that precedes eachcomment is a number generated within Snap, the online survey software package. Thesenumbers are included only for ease of reading, to determine where one comment ends and thenext begins.Student Satisfaction Survey 2007 - Comments - Page 1

Q3: WHAT COULD HCC DO TO IMPROVE THE ADMISSIONS PROCESS?CAMPUS = BRANDON20: Hire employees with better attitudes. Be more informative. Give more detailedinformation.21: I really did not have any problems, the honors institute took care of all the informationfor me.31: There just always seems to be a lot of confusion about required classes for graduation.32: I told the advisors the degree I wanted to get, and they had me listed as the wrong degreeaccording to USF. I think either the advisors need to be more clear when it comes todegree seeking ambitions or they need to learn of the requirments better for USF.53: I think that the problem is not admission, but Financial Aid. I have had paperwork lostthere, and put on hold until I was finally hung up on. I have also not had a greatexperience when I go in because they tend to be rude and treat you as if you shouldalready know the answers. That office is there to help you understand you Financial Aid,not to tell you to look it up on the internet.60: Its fine the way it is.62: not put a hold on my account because of old missing college transcripts that arent evenneeded because none of the credits are transferrable!74: they need to talk more about what classes to choose, where we can find a list of electives,and more about the diff semesters, i just found out that hcc offers select courses durringwinter break...i am in my 3rd semester.80: nothing it was fine84: Know what they are talking about and not send me to people who do not know theanswers90: just make it alot easier sometimes it takes alot of running around and hawknet should beeasier103: Realize that this is the first time most students are starting college, and i feel like whenfuture students have questions, its a long process just to get them answered118: Start completely over. How about some accountability? How about answering a phonefor once? I have never experienced such awful service. I had to have my previoustranscripts sent THREE times before they were evaluated, it literally took six months. Ihad so many problems registering for classes because my transcripts were repeatedly"lost" or "hadn't been looked at yet." Then, I was dropped from all my classes because ofanother mistake of their's. Perhaps an email to the state department of education willhelp? I'll try120: please make sure that graduation requirements are CLEARLY explained to students,especially those that are transferring in from another state. I was not notified that HCCneeded to see my high school transcripts, which were from another state. Thisinconvenience caused me to miss out on summer graduation deadline. Now I have towait 6 more months to get my official diploma from HCC.125: the admissions office needs to have alittle more leeway in getting to see an advisor. Somepeople may not want to discuss certain things that the front people can answer and wontlet you sit down to speak to an advisor. it is very hard to see an advisor. i think it shouldbe a easier because we are paying for classes nad books in some form or another and weStudent Satisfaction Survey 2007 – Q3: Admissions – Page 2

students should be able to see an adivsor for any questions we have becase that is whatthey are they for.132: keep on the good work135: The reps could be more polite, professional, and courteous and not act like they are doingthe students a favor by being there.139: I wish that you could talk to a counsoler on the phone and not have to come in person forevery little matter.155: I believe the admission office is okay but the guidance and student services need somework.173: Be a little friendlier. They were helpful but as a new student just out of high school theycould have been nicer when asking for information.180: NOTHING187: be open on a saturday morning194: HCC can improve the admission process by having having at least two or three moreadmission employees ready to handle us students request.195: i think , HCC is not prepare for working with international student iam very frusteriedbecuase almos the time i fell discreminied for the people that work admission or othersoffice , i have most of the time problem . for example i went very happy becuase i havefineshed all my classes to get my AA degree that day went to the admission office ,butthe person was working there , she talk , i was missing one class. i have the paper wherethe person work in office admission is different. i dont have any problem give me name[name of student]197: Im not sure..199: they could care about their students! i recently had a problem with a profeesor named[name of faculty member] losing my grades and as result of that i was failing and had todrop the class. so went to talk to dean about the situation i feel like she didnt care. i alsofeel like i shouldnt have to pay to take cgs 1000 again. i would under if i had f's but wheni have missing grades thank you for your time my name is [name of student]!208: There are too many departments to visit to answer all questions. Admissions deals withclass registration ONLY; Brusar can print out a receipt of tuition and fees, but notitemized. The bookstore must be visited in person, daily for inventory checks of neededtextbooks. The financial aide office send duplicate mail and answers to questions varydepending on which representative a student is speaking with.211: Have knowledgable staff upfront, not a student that has to go back and ask someone elseevery question you (the student) ask.215: Sincere people, who truly wish to help, without the attitude.223: The people at the main desk are not very helpful, and have sometimes been rude to me.I've asked other students and they all have the same complaints227: I learned at the last possible moment that I was not eligible for financial aid. This was agross misfortune that is still having a lasting impact on my education. Had I known in amore timely manner I could have made other arrangements. I felt I was not treated fairlyin this regard.232: the staff could be more helpful in letting you no what is needed and be less rude..244: I think the admissions process is fine but I would like to see more couselors helpingstudents in a fashion like they care rather than trying to get through students as fast aspossible.Student Satisfaction Survey 2007 – Q3: Admissions – Page 3

267: Make sure the different campuses stay on top of their paper work so when students aretrying to transfer they aren't getting the run around on what the status of the transcript is.This way it would save time and headaches if the system ran smoother.271: be kind and keep better files284: maybe try to repsond back to students with information about papers, transcripts andetc...290: The people there are very rude and unhelpful overall. You could get people with betterattitudes.297: I think they should actually have you meet an advisor it seems like a lot of people areconfused about what classes need to be taken etc instead of just handing out a guide andsaying this is what you need to take.304: Be more effective with their time. Make sure they are more available308: staff should be helpful and friendly, not demonstrating attitudes.311: Be a little more helpful315: no comment320: people be more helpful & friendly326: Some of the "Introductory" courses are misleading. Elementary concepts-yeah right.329: I applied for admission through the Honors Institute. I never came into direct contact withany Admissions Office staff.333: They could be a lot nicer when students are trying to call and ask questions. It seems asthough them having to pick up a phone to answer questions is a burden on them.351: have the staff be more informative on what to do next.366: less hassle for those that already have a degree from a Florida college. Don;t makestudents that have already had 4 years of college take a boring new student orientationdevoted to determining if you are college preop or not.396: They could be a little more enthusiastic about their job. To me it seems like they are justgoing through the motions, and that can be a little tedious for students.407: Have more knowledgeable staff there when students need them most. Need more that oneor two people when the begining of a semester starts.412: It is fine.415: I think that the best way to improve the admissions process is for them to have a flexibleschedule. Lately, it has been difficult to see someone about certain information. A timeframe that works with the students rather than the faculty just might do the job.418: Cut down on clerical errors. I had to turn in residency papers a total of three times, and itwas still put in as out of state. That almost caused me to loose bright futures. I onlyfound out about my bright futures because I had not recieved it yet. The woman whofixed it told me to be quiet about it and that she was doing me a favor at this late date!!!422: nothing. i think that it is effective the way that it is.424: Make sure the admission packet is up to date.433: I can't think of anything, mine went very smoothly.439: N0THiNG440: Make it easier to contact. Either via telephone or email. When I registered I had to makethree extra trips back to HCC because I was unable to reach them via telephone.444: Hire friendlier staff.448: when i have had questions about other things the front desk seemed to just point me toanother direction and didn't really answer my question.Student Satisfaction Survey 2007 – Q3: Admissions – Page 4

449: It is fine!457: hire more people to speed up the lines463: More people are needed during the peak times of admission, the beginning of semesters.An hour or more wait just should not happen.474: The admissions office staff should be a lot more flexible and patient when students areasking questions at the deski.477: nothing you do a good job.480: Had to apply late, so it was difficult to arrange time for orientation. Would be helpful tothe many students if a select number of orientations were offered in the evening.485: Have more staff available for over the phone information.497: After taking the CPT and learning I was off by only a couple of questions on the Mathsection, I inquired whether I could retake that portion only of the test. I was told no, thatin fact I would need to take the prep class instead. I can see if I had been way off on myscore that taking the prep class would be of benefit to me, however, I felt that for only afew questions that I should have been able to retake that portion of the test.509: Continue to add more FAQs to the website so that most questions can be answeredwithout holding up the lines for things that need personal help519: Use more technology and make sure the staff is trained521: They could be a little more organized. Before moving to Florida I tried to contactsomeone at the Brandon campus repeatedly. I only got answering machines, when I leftmessages I got no reply. I think all around this school is jacked up. I wont be attendinghere next semester.526: Admissions would be better by letting you know when your registering online that if youdont pay for your classes that day you will be purged back into the system. I think whenwe register online there should be a pop up that tells you to pay or you wont receive theclasses that you picked.539: Having more advisor that are not students and that are friendly to the students, especiallyif it is the first time at the campus. First impressions are key, and mine of HCC, were notpleasant543: I was completely satisfied with the experience i had with HCC Admissions. Thank You.553: Process transcripts in a timly manner, not months later.563: make no assumptions that students already know certain things, make sure to explaineverything in full565: Make information more avalible and easyer to find577: Take some time out to talk to the student on a one on one level578: There are many issues with the staff at Hcc when it comes to the answering of questionsespecially concerning freshman students.583: Clearly communicate the process and definately clearly communicate when additionalinformation is needed. I would recommend not letting students attend for years, and thenholding up their ability to register for classes with no communication or previous contactabout requiring simple documantation.584: I feel that much of your office staff can be quite rude at times. They need to learn how todeal with the public better. Also, when I applied to the HCC Brandon campus,it tookalmost two months for a reply, I found that the HCC staff lost my application. Theadmissions process that I went through with this school was by far the worst I have everexperienced.Student Satisfaction Survey 2007 – Q3: Admissions – Page 5

602: let all teacher know to remind their stdents about anything that is going around campus.616: The only thing i found to be troublesome was coming the from dale mabry campus to thebrandon campus. Some of the paper work tranfered over but some others didn't.618: Be more open to the requirements that are needed, as well as the proper paperworkrequired.636: My situation is different from the typical student coming from High School. In my case itwould have been very helpful if I was advised of the courses that I could have beenexempted from based on my professional career and what I had to do to qualify for theexemption. There were a number of courses that were not as beneficial as they wouldhave been for someone coming from High School.637: When a student is first enrolling in college or seeking to go back, the counslers need to bemore help with the students. A student usally has to wait between 15 min. to 1 hr to see acounsler and when one finally gets in to speak with the cousler they only give them 5minutes of their time, so a student leaves feeling more confused then when they firstcame. I believe the student is spending good money to get an education and it seems thatwhen they need help there is no where one can go. It is a good thing that there are a fewinstructures that are there because, they love to teach. Some of the teachers there are notvery good. My only experinces is with one or two of the insturctures.638: I can not answer because I went online and registered for my class. My employer paysfor the tuition and I did not have to go to admissions.641: When Mail is Returned because the address in wrong the Staff could call or e_mail theInformation. Instead of not doing anything untill The student finds out too late.645: They are doing a great job.646: Shorten lines for service647: Most staff at the admissions office are WONDERFUL. However, there is one lady thatalways seems to take the easy way out. If I didn't pursue, I would have wasted alot oftime. My son attends as well, and if she (the young lady) is available to help him, he hasgiven his "spot" to the student behind him and will wait for another staff person to helphim. Good advise. I will do the same in the future too!652: It's satisfactory the way it is now.655: I recommend making the class codes stay the same from year to year. That way I can gooff of one sheet for graduation, instead of having to bother a counselor for a piece ofpaper.658: Remove the late fees for repeated courses and other penalties that are students aresubjected to. Hire more knowledgeable and helpful staff for the Financial aid department.665: The admissions process is pretty good, I believe it could use some work on being morefriendly with students and not so much try to rush them out.685: The wait to see an advisor was 2 1/4 hours just the first time. The second time wasalmost 3 hours. This is very difficult for all of those who work full time and want toattend a community college. A CC should be more attune to working students.687: There is a professor at HCC, Brandon, by the name of [name of faculty member]. [Themath faculty member] is not helpful at all he will give one example and when anyone inmy class has a question about a problem, he says," I have are ready gave you an example,next question," and on the test there have been problems that were not discussed in theclass, not to mention on the reveiw days he often complains about our questions ans whyhe thinks it is unimportant for some majors to take college algerbra, and the rith is thatStudent Satisfaction Survey 2007 – Q3: Admissions – Page 6

the class is made to be more complicated than it should be. '720: The admissions process is very good. It just is slow, which is understandable givin thenumber of people that come threw there each day. I was shocked at how quick and easy iwas able to get into HCC.726: more staff is needed at the front desk. I spent alot of time going back and forth729: As you know, many students do not ONLY attend school, but like myself, also have fulltime jobs, making it difficult to be on campus except for around or during class time.Allowing appointment times instead of walk-ins only for meeting with an advisor wouldbe of much help for those of us who cannot afford to wait hours to be seen.743: Notify students especially Juniors & Seniors of registration.746: I noticed a lot of first time students who had no clue what to do, if the Admissions staffhad a simple checklist they could hand these students it would probably free up a lot theirtime spent asking common knowledge questions. Most of the new students I noticedasking these questions were either first time, or didn't speak english very well. Most ofthe questions they sought answers for are easily explained on the HCC website. I'mguessing some of them didn't have access to a computer.759: A more friendly staff, the staff seems in a bad mood and get impatient when I asked aquestion.Also, I recieved incorrect information from them at several occasions.769: More informative770: be more explanatory on all topics that are at hand. we need help not short worthlessanswers that won't allow us to progress772: Have more people working @ the front desk.775: Nothing777: give out more information about financial aid786: more polite assistants791: Make sure students are given all the information requested when they come to thecampus.It is very frustrating to have to take off time from work, to make several trips tothe campus, only to be told you need additional information everytime you come. Thestaff needs to be more helpful and considerate of the fact that there are alot of nontraditional students at HCC, and time can not always be taken off work to sit there forhours. Students get the run around, and are never given complete information. Phonecalls to the school are not returned,nor do alot of the departments even anwser the phone.I have called at times for days to continuously get voicemail. Someone who can help, andanswer questions needs to be answering the phones. The few times I did get a live personit was a student who could not give me any information, and did not have the knowledgeto answer my questions.792: Expedite processes more completely. Have a larger staff, the waiting lines are notproductive to stand through.800: Be kind and not rude. When i ask questions dont tell me where to look online, i need tohear from someone too.803: Make it possible for students that are in another city or state to do the orientation processonline or through other means,instead of coming all the way to the city of Tampa tocomplete the orientation then traveling back home.806: quicker and more available times to councilors.821: The only issue I see at this time is the lack of certain classes required for degree programsthat are offered at night. As I am employed full time at a job that requires my shift to beStudent Satisfaction Survey 2007 – Q3: Admissions – Page 7

08:00am-5:00pm, I am unable to attend certain classes, as they are offered at 5:30PM atthe Dale Mabry Campus, which takes over an hour to reach from my job.831: I have had olny good service from the admissions office.838: I think that having more than one person to help Veterans would be helpful. The persondoing this now is doing a great job but when they are not around their is no one to helpus. I should clarify this, more than one on each campus. The one at Brandon Campus isgreat and helped me a lot, but when she is on vacation there is noone to help. And I had areally BAD experience with the one from [another campus], and I would not go backthere for anything. Very rude and unhelpful.861: They need to be nicer because some of them are rude for no reason864: Give us the write info!!!!!!872: the admissions staff could be a little friendlier when trying to help students885: nothing.886: just a little bit more friendly and approchable.902: Keeping the same individuals in the Admissions office would be great. When I wasenrolling, I had some associates tell me to wait in the room to seek guidance from acounselor, but they never logged me in. That could have been very irritating if I did notknow I need to double check everything I do or get involved in.911: Productivity in most offices need to be increased, because many times there is anadequate number of staff but they are not focusing on their job.917: Have more advisors..919: have more one on ones with their students931: Well, they could keep track of the records and give faster results.940: Help people understand how to apply for and recieve schoolarships. Financial Aid issupposed to be the experts and I have yet to be able to talk with a person who worksthere. I have been stopped at the front by the student who are assigned by work study.My FAFSA is has been selected to be screened (randomly) It would have been nice forsomeone to explain that to me more so I wouldn't have been so worried. Insteaed. I wasgiven the number to the IRS and had to speak with them.945: I think the admissions dept. does a wonderful job.946: More Help953: nothing958: Help us out more on deciding what classes we should be taking to make it to our desiregoal as a career.965: It would be helpful if the advisors could help us, and not tell us to go on line to check.967: I have not had to deal with admissions since 1971 as far as an application.970: Consider allowing online applications. I submitted my application and never received anynotification from HCC even after I called twice and was told I should have recievedsomething in the mail. My address was correct so it wasn't that type of error. I finally hadto go in person to get an id # and start the orientation process.973: allow ALL students who want to see and advisor do so, instead of stopping them at thegeneralist desk with unhelpful people who know lest then the student.984: none985: I don't know990: Advisers have to know the answer instead of sending the student of to other people tofind out the answer.Student Satisfaction Survey 2007 – Q3: Admissions – Page 8

991: [A faculty member] is NOT an anatomy teacher. He does not teach at all and when weask him questions we are instructed to look it up online or in our book (the answer). Ihave him for BSC 1085L996: The lines are sometimes very long, last time it took at least 30 minutes for me to get tothe front desk.1007: have more people(staff) present for registering. try to streamline the process or questionasking for advisors so the wait isnt so long1019: When I applied the staff gave me some conflicting information.1023: They should learn how to do their job.1025: be more open to talking to the students and make it easier to get a hold of them1027: Remind those that were duel enrolled in high school that once they start college at HCCtheir freshman year they are registered as an out of state student and should get that fixedright away.1031: Try to give longer period for the admissions process.1032: Not much; the admissions Office does its job effectively.1040: try to answer student's questions completely!!1050: Being more specific on details on how to apply and what to do.1057: Answer their telephones1063: stop losing transcripts....1066: they should have more people, to process the admitions.1067: I am a new student, so at this moment I do not have any opinipn.1074: the counselors need to followup with the students more promptly on issues regardingadmissions1078: none1080: I didn't have any problems getting through the admissions process.1091: HCC could hire more friendly staff to work student services. I feel, for students who arejust starting out, they need someone warm, friendly, and willing to help-not someone whojust wants to direct you somewhere else.1097: Nothing.1111: More advisors. It takes forever to see them.1114: Centralize an address to which transcripts can be mailed.1116: I believe that the admissions process itself is considerably better than that of anyinstitution of learning of it's size.1123: I have nothing at this time.1125: It has been a while, since I have used the admissions process.1128: Having extra help around Orientation time could benefit the school and help shorten thelines so students won't have to take two hours to speak with an advisor.1155: The voicemail system is inadequate and reaching a live person by telephone is almostimpossible. When redirected electronically to voicemail you then receive message thatvoicemail box is "Full" so it is impossible to even leave a message! I live more than anhour from any one campus and I find this very frustrating and discouraging.1159: Everthing went great for me, keep up the good work.1168: So far everyone has been very kind and helpful, so truly I can't think of anyhting thatshould change.1171: more employeesStudent Satisfaction Survey 2007 – Q3: Admissions – Page 9

1172: The only thing I don't like about HCC is the long lines!!! You have to wait for almost 2hours to meet an advisor!! :(1174: The advising process needs to have more people to service the students so that we can getanswers promptly and not have to wait for a long period of time.1185: The automated phone system could be worked better. Whenever I call I always get therun around.1193: Many times ive called and the person that answers 2 out of three times has been rude butwhen i come in they are very helpful.1203: have more than 1 person at the window, some people are slow1210: Provide more information of options1211: No comment!1212: nothing1227: I had a very hard time finding someone to help me and make sure my records wereappropriately updated since the last time I attended was 9 years ago. Everytime Icontacted the phone number for registration/admissions I got someone in a call centerthat did not know. They ended up having to refer me to a supervisor1230: The people who are working on the admissions process are students are do not knowwhat is going on or care what is going on. I had to ask about five people on the Brandoncampus about admissions and they gave me the run around. I finally told them that I wasnot leaving until I spoke with an advisor. It took me speaking to a offical to get anyinformation and the only question I had was "When and how will I recieve my refundmoney?"1241: more people to take care of students. to eliminate long lines and even longer waiting.1263: The wait in line to see an adviser1272: Help more with the questions students have...and have less attitude about it. This is somestudents first time ever applying to a college, they are confused, and the admissionsfaculty do not help at all.1273: Have more people available1277: more times available for student id's1286: stop telling people to go online to get answers, and start taking time to give answersyourself. also, you could try answering a phone or 2 since you have so many phonenumbers!1292: the brandon hcc staff is amazing they always have answers and are very helpful... i do notfeel the same way about the hcc on dale mabry..1294: more helpers b/c the lines are always way to long, but other then that its good the way itis. -thank you1297: I cannot think of any recommendations at this point in time.1307: keep doing what they are doing1310: Send out their acceptance letter ON TIME! I had to call for several months to get thatletter, and without me recieving that letter in a proper time, it held me off of school for asemester.1314: Nothing, it has always been a smooth transition to HCC for me.1322: Information about parking, specially for Ybor City's campus.1329: Nothing, really!1330: HCC could send a checklist, or include a checklist paper in the Admissions envelope soapplying students know what/when requirements were sent in.Student Satisfaction Survey 2007 – Q3: Admissions – Page 10

1343: I think everybody needs to be more aware of what is going on, a lot of times people sendyou to someone else for help and they send you to someone else and so on.1344: There is always an hour wait to speak to an adviser during the admissions time. ThereforeI feel they should hire more students/advisers to help with the admissions process.1345: More knowledge, able to be more personable with what route to go. I was really lookingfor guidance when I spoke to a counselor and I left still feeling confused.1349: Make things clearer.1359: Be more helpful when you are there and try to complete the process without having tocome back 3 or 4 times.1360: By calling the applicant!!!! Having the an adivsory and a financial aid advisor call youand making an appointment with you in regards to your class and financial aid..... No oneanswers the phone when I call. And no one seems to care... admission is not the helpful!1362: Have more communication like a newsletter regarding any changes!1377: Better communications between other Florida Community Colleges to make transfers runsmoothly. When a student choses a Certificate Program, the courses required for thatcertificate, SHOULD also list all prerequisites, because that unfairly adds courses andclass time that is not required for the Certificate Program!1382: I had a lot of difficulty during admissions. Most of the staff were very rude and no oneever answered the phone in the office. I recall calling 12 times in one day and neverhaving the phone answered.1385: getting everyone to do the exact same thing.... to be constant1386: I would not know because I have not had a problem.1397: Provide a checklist of the documents needed. I had an extremely difficult time getting myfinanacial aide situated. If there is such a checklist already I was never given it. Otherthan that everything else was a smooth transition1403: Have more staff aviable so the lines and the time of wating will be short...1432: Better sign age to direct people1439: More counselors available for advising1445: I haven't had any trouble with admissions so I can't say.1447: not sure1454: Better training for the staff, to ensure that they are all on the same page.1455: Students be able to ask questions even if from different home campuses.1462: insufficient data to formulate a response.1464: they need more time with each student1465: Make it easier to help working students. When you call for questions admissions tells youto come in to meet with someone in person. Students that work a full time job during theday are unable to come in during most of the working hours to wait in line to meet andtalk with someone.1469: I think it works well1485: answer the question more acurate and take the time to actually help.1496: They should be friendlier1498: have scholarships for international students.1504: i think it is fine but i think they should change the cpt part. i think it is dumb that we haveto take the prep class if we do bad on the cpt. i think you should let us take our chance inthe college level classes. they are a waste of time and money. thank you1507: Nothing, I have always recieved satisfactory serviceStudent Satisfaction Survey 2007 – Q3: Admissions – Page 11

1509: I would suggest that HCC improve the communication between the college and itsstudents. I also would like to see more consistancy in information provided between theadmissions office and other departments students interact with.1517: process and evaluate transcripts more quickly.1520: make it easier to talk to someone1523: Students need more information about the time of registration.1531: provide the students with all the information they will need. No more come backtomorrow with this signed over and over again.1552: The admissions office was very helpful to me and they do a great job!1566: Too long of a wait for Financial Aid assistance.1571: More people1575: Have more staff available, so that the waiting process isn't so long.1603: The admission process is good,but finacial aid has the worst service.1604: the admissions staff in the plant city campus are impatient and rude when askedquestions.1610: I think the admissions process is very good as it is. My only suggestion would be in thephone system. There is no way to opt out of the automated system and speak to a liveperson without listening to a lot of unnecessary information. At least I couldn't.1612: have more people at the front desk in case there is some one in a hurry1613: The employees of the Financial Aid department all give different information on thesame questions. They do not explain anything and just hand you a piece of paper and tellyou when you should expect your loan reimbursement, but you don't even know that youare suppose to sign some papers so you end up not getting your reimbursement until amonth later because it takes a while to process all your paperwork. Then when you wantto cancel your loan before you get your reimbursement; the first person you talk to says ithas been canceled after pulling up your account and then you go back a week later toconfirm your cancellation and a new person tells you that you were suppose to fill outpaperwork and now it's too late. Also, the financial aid department is never able to cometo the phone or is always on the other line so you have to take off of work to go up thereand talk to them. Also, the schedules for all the administrative offices are not veryconvenient for students who work full time.1618: have more information at orientation, i left not knowing very much.1622: Make sure the people in the office know all the information. I don't like recieving threedifferent stories from the three different people I deal with in the office. For the most parteveryone has an attitude and is not willing to help me, especially with finacial aidquestions. I recently got married and the ordeal of changing my name was unbelievable.1633: Having better records of transcripts.1638: more late hours available for advisors durring early registration1647: my experience with hcc was great.1648: have some advisors that know the correct information and are actually nice when doingso.. had to reference USF advisors several times to get correct information aboutcoursework needed for a transfer..1651: the only thing i can think of at the moment is to suggest that HCC work on macintoshcompatibility. I have encountered several errors while navigating the website on mymacbook, and often I am unable to access hawknet.1662: No comment at this time. Applied over the internet and was accepted with no problems.Student Satisfaction Survey 2007 – Q3: Admissions – Page 12

1682: The people helping at the front desk should be more helpful and patient with newstudents, especially the one's who have never been in college and need assistance. Theyshould be sure the information entered is correct, so there is less stress and problems forthe new students. This is supposed to be an exciting experience for students and the leaststressful asa possible.1691: Make sure that when students are new students they actually know the process to followas far as finacial aid,placement test,and how to seek an advisor.These are the things thatno one helped me with during my admission process at hcc.1695: i have no suggestions i had no trouble with the admission process1700: n/a1703: Be a little nicer and more patient. Understand that we are new to the college and you areour first experience. Your there to help right?1707: have more people working and be more nice1723: Have longer hours1727: Orientation1732: everything with smooth for me1734: The overall personality of the staff at HCC seems to be very rude. I think a few trainingcourses on friendly customer service would really help.1740: More knoweledgeable staff, and everyone needs to be on the same page. I've haddifferent advisors tell me I need different amounts of credits to graduate.1745: It would be nice if when you are calling for follow-up that the staff not act like it is aninconvinience for them. They seem very bothered when you want to find out any type ofstatus and it almost feels as if instead of taking the time and looking into you account,they give you generic answers and ask you to call back.1748: having more knowledge in the diferent course studies1765: Everything is good.1783: Be nicer and greet people. For example they could say "Hello, how may I help youtoday?".1798: I wish it was easier over the internet to figure out what classes you are missing, I get likean 8 page print up and it is confusing to read.1812: Everything pretty much is working what there doing already is enough1814: They need to work quicker with process of documents.1824: Doing a good job so far.1830: allow you to see teh counselor more often for inquiries. it is very hard to get past thereceptionist that issue the ok to see them.1831: When in conjunction to financial aid we are immediately sent to financial aidoffice.Which is understandable. The Admissions office should at leasst be oriented to thebasics of how financial aid works. Sometimes the basic questions is all a student needs.The survey should be about the Financial Aid office and then I'm sure more than 1500students will complete the survey.Thank you1832: have wa little more personalized service to them you are just another number.1835: It seems satifactory to me1842: Nothing it fine1843: more reminders of fees and when to register1844: I have faced a great deal of problems when dealing with administration, selecting class,and dealing with transferring credits into HCCStudent Satisfaction Survey 2007 – Q3: Admissions – Page 13

CAMPUS = DALE MABRY5: The only area of improvement that i think would help is by expanding the phone lines forthe "over the phone" regestration.6: Have more than two windows opened during registration week. Have longer hours onmore days and make forms available online with clear instructions.9: It would be extremly helpful to have posted signs on where to go with common concerns.I have been tossed around from guidance to admissions to advising only to be sent backto the same place. That is extremly frustrating, especially after waiting long periods oftime in each office (which i understand, there is limited staff... but if knew where to goandI do ask- i wouldn't be as frustrated. The staff (students that act as reception) in theadvising & counselling offices have given me a bad attitude almost everytime I am there(which seesm to be every semester) and could really use customer service training.10: the amount of people there working to service students15: get more employees at the registration desk so it doesn't take over an hour in line just tospeak with someone17: have more people working19: Hire more help, and be more personal.27: Better advertising of early admissions is probably important.28: Employ staff that enjoy their job or atleast know how to do it.30: After waiting in line for a half hour to an hour it would make things easier if the answersyou seek were at that window. Or you can accomplish everything at one desk. Not waitan hour in one place and an hour in another place. I do everything online pretty much.My only complaint is the financial aid office. It's a ridiculously long wait all the time &there always seems to one more thing you have to do in order to get all the paperworkdone which was never told to you beforehand. Very frustrating. No matter how prepared Icame to the office it was never quite done and nobody had told me earlier to have "this"or "that". Wish we could do that online!33: More cashiers, more knowledgable about honors application/payments.35: more people atending the students is always a big waitting37: provide more counselors38: The phones are always a problem. I can never get a live person on the phone.39: waiting time in lines, friendly stuff without attitude, and less misslpaced documents41: Get friendlier people in the admissions office. Some of them are very rude to students andparents. Also, this doesnt apply to me personally, but lately I have had friends whosetranscripts hav been lost. This is a little ridiculous especially when trying to sign up forclasses.43: they could give better direction towards the questions asked, sometimes they are not soclear.49: Change [a staff member] at the Dale Mabry Campus54: I think that HCC should hire more employees to work in the admissions and financial aiddepartment. I'm an online student and they are unhelpful on the phone, even when I drovedown in person it was a waste of time and no one seems to know what is going on downthere. The admissions office is also very unorganized, I've sent my financial aid papers inmany times, and they still claim to have not recieved it.56: Stop losing High School Transcripts!57: more friendlier staff!!!!!!!!!!!Student Satisfaction Survey 2007 – Q3: Admissions – Page 14

59: It shold have more personnel available during peak admission dates to reduce the amounttime waiting standing in line, or it can have more people in the information desk toanswer fast questions so students don't have to wait hours in line for a question that canbe answer in one minute. The information person can also check every student to makesure that they have all the documents they need and that they have their documentscompletely fill out, to reduce the amount of time that others have to wait while they fillout their documents at the windows. This can also reduce the number of times thatstudents have to comeback because they are missing documents. A friendly suggestion,Thanks...61: n/a67: Be more kind and sincere to the students. Most students understand that their job is hardespecially at the begining of the semester, but they to must understand thats what they arepaid to do and not be a bitch about it!69: My response to this would be disagree if it were not for one Finanacial Aid Officer Ms.Banks who was helpful. The Financial Aid office to busy to give the information thestudents need. This plethora of students at enrollment time with so many questions,makes it too hard on the financial aid office, the system could be improved byacknowledging the students and giving them an estimated wait time. You are made tofeel ignorant when you ask too many questions by the staff in there and as if you arewasting their time71: was easy enough for me72: You can NOT get through to a person. The voice mailboxes are constantly full. I havebeen a student of HCC for the last 3 years, I am also employed as a full time officemanager. If I ran my office the way HCC runs the admissions office, I would not have ajob. There have been numerous occasions that I have tried to reach someone by phone toassist me with a question that I was unable to answer via the website or other means.There has NEVER been I time when this was possible. I would also like to make itknown that I do not try to reach anyone during "peak call periods" like enrollment/dropdates.73: the lines are very long75: Ok as is83: Hire more knowledgeable staff, and Student assistants should be trained morethoroughly.85: THEY ARE TERRIBLE AT BEING AVAILABLE, RUDE AND ARE EXTREMELYNOT HELPFUL! I went to school here for two years, and graduated this summer andmoved on to a 4 year school, and I am STILL having more problems with HCC thanUNF!! It is ridiculous! They NEED to get their act together!!!!88: The academic advisors are terrible. When you get to their offices they are in a hurry tofinish with you that you feel uncomfortable and wondering if the information theyprovide you is correct.91: They should not do nothing because its fine how it is.93: get more people who are polite to help students with any questions.94: The onl thing that Hcc might be able to improve on is the staff available to answerquestions via the phone because sometime your on hold a really long time or you don'teven get a person and have to leave a voicemail. Other than that I think HCC has done afantastic job; I've always been satisfied!Student Satisfaction Survey 2007 – Q3: Admissions – Page 15

95: Communication is one way - often no response to phone calls and no return to leftmessages.99: There needs to be more people working during the peak times. Additonally, there shouldbe a person to answer questions and point people where to go. The information desk issometimes closed or the are not very helpful.100: I did most of my admissions online. I think the process is fairly easy and clear.105: Was not bad at all. Although the waiting period when it is close to the begining of a newsemester can be prety lenghty!106: Personally, the admissions office lost my transcripts. I understand mistakes happen, butprofessionally speaking, things of that nature should not be occuring.112: When I was enrolling I was having a problem with my ACT and SAT scores. THey weresent to the school on numerous occations and everyone told me that they didn't havethem. Admissions should have had the scores and I know that they were faxed over to theschool and they still said they didn't have them. I had to run around trying to figure outhow to get my scores because the testing center didn't have communication withAddmitions.123: Frustrating. I had a question regarding my status. I have a BA and I wanted to studyDigial Media, I asked if I could bypass the intro classes and the admissions rep at DaleMabry said yes. After I applied they said no so I had to take the classes. After mytranscripts went through I found I only needed to take one after finishing my firstsemester. So I wasted 3 credits. Plus hardly any of my classes are available for mymajor. If you don't have the classes don't create a major.124: Expand office hours to accomidate people that work during the day. Make theaddmissions process automated and web based. Provide clear step by step instructions onthe web site if you are going to refer students back to it for them to complete theadmissions process.127: Give the student a handout with the full process. What to do when, how, why.130: I really do not enjoy going to admissions for anything, there is always a really long lineand all the windows are open but only one or two are actually being operated, I might aswell wait in the BIG lines at a four year university, I think if there was more peopleworking the windows especially when it is registration time that it would help138: Everything is perfect! keep up the good work.141: When i applied to HCC i was mislead on what classes transferred and what i needed totake / counselors should verify with a dean before give false hopes142: Make sure people take care of students and not pawn them off on someone else.143: Everything that i have been through with the admission process is fine.145: Everything went ok for me.146: Hire more people and people who are apt to help, not just pass you along to someoneelse. Took nearly 1 1/2 years for my transcript evaluation to be completed (took only 2weeks at a local university).147: Can't think of anything153: Staff can be a little friendlier158: have a clear number that you can call to ask questions. Instead of having to call two tothree numbers just to get connected with the admissions staff162: Offer more online optionsStudent Satisfaction Survey 2007 – Q3: Admissions – Page 16

166: Have more councelors and admin. help to cut down on long lines. Have all thepaperwork the student needs located in ONE place.175: provide more hours179: I think the initial 'meeting' of potential student with a representative/employee of theschool makes a big impression on the student about the school. This 'meeting' takes placeusually in admissions; therefore, I would suggest to greet the people more politely andnot so harshly as if we were in the line at a meat market.181: Speed up the service. Way too long lines.188: Any problems admissions should be posted on Web advisor during registration so that theerrors can be taken care of before registration begins. Many of my friends were unable toget the classes they wanted because of a clerical error in admissions. By the time theytook care of it, their classes were full.200: Employees working at the different students services buildings, should serve studentswith a better attitute. By this I mean that the staff working should be nicer and cortuous.201: Could offer more personal when the line is long.205: The Brandon campus admissions staff were very rude and not just once but every time Iwas there. I transfered to the Dale Mabry campus because of this217: shorten the waiting lines, or change it to take a number system where students can seatdown and wait till they are called220: At the Brandon campus, you have to wait in this long line, so you can get a card to go into speak to an advisor. After waiting in there for half an hour, you get called in, just tohave them tell you that you need something (it always seems like it is something). Thenyou go get it, and have to repeat the whole process. There should be separate lines forcertain things, and why can't you make appointments?? You would think that wouldlighten the line up a bit. Since this is a community college, most people are workingwhile going to school, so it is hard to take a whole day off just to stand in a line for hoursso you can meet with an advisor for 30 seconds. I think that process could use somework.228: have some better communication with students229: It is pretty much the customer service or attitude the admissions office has. They are veryshort with you and at times seem aggravated. I have encountered a few employees withinthe admissions office that were very kind and helpful so my suggestion towards this issueis for the admissions office should have a supervisor to monitor how students are treatedwhen they are enrolling. I believe it has unfortunately come to this enable to showstudents that this is a school staffed with caring and helpful employees.234: Be knowledgable about the process and give valid information the first time around.239: Overall I feel that admissions office gave me adequate information and details about theprocess of admission241: Sometime you get one answer form one person and a whole different answer fromanother individual. The staff should be trained to worked together and to provide allaccurate information242: I think the HCC needs to get a central communication department to aid in the expeditionprocess of enrollment, instead of sending each student to another department b/c that socalled department did not update their records.243: improve on verification of state residency processStudent Satisfaction Survey 2007 – Q3: Admissions – Page 17

245: To improve the admission process at HCC have someone readily available to answerquestions at the front desk and at the financial aid office, not just people who direct bypointing but people who call explain in detail.247: Online admissions?248: have nicer people, that are actually willing to help others.250: provide full information to new students, such as sending students to departments, testingsites, advisors, make sure the offices are open.251: Get people to answer the phones much more properly.252: Have people on duty that seem like they WANT to work there.. a lot of them are verymono tone or just plain rude, and seem disgusted when you ask more than one question256: I am an architect major and when I applied and sat down with the counselors, they hadNO clue as to all the prerequisites I had to take... my 2 year degree is turning into the 4year plan for an AA. Had I known, I would be finished this spring. Also, why thecapstone after 45 hours?? And why NO test anxiety classes, or how to take a testcourses???258: actually tell people that they got accepted because when i applied, no one told me if i wasaccepted or not which swayed my decision to go to another college out of state.265: Train the Veteran's representatives so they know what they're doing.285: have no suggestion at this time.286: Financial Aid, definitely!!!! sometimes you think the admission process is complete, butFinancial aid is always the problem.287: More staff to assist students in a timely manner Provide a seated waiting area Provide amore organized flow of service296: Answer more questions that students may have about the aspects of the campus and HCCas a whole.299: Staff needs better attitude!!307: Nothing310: They had problems getting me re-admitted into the system since I was a student when Iwas 18 and returned 14 years later.312: Financial Award letters being distributed on time.319: Probably make more people accessible to answer questions and help students.321: Have more people available to accept applications so long lines will be omited.322: they need to be more attentative and when your asked to be there please be there one timei had an appt. and then they had left so i couldnt tlak to anyone336: THEY NEED TO BE MORE PATIENT AND RESPECTFUL. I FEEL THAT THEYDONT DO ALL THAT THEY CAN TRULY DO TO HELP US STUDENTS. MOSTIMPORTANTLY THEY NEED TO ANSWER THE PHONES.338: Request a bigger staff during peak admission dates. Also, organize the lines according tothe individual's needs, might be more productive (1st time registration, current studentregistration, and miscelaneous guidance).339: I have no suggestions.342: Get a real person to answer the phones, since any time I have called the phones onlycontinually ring.347: Have members to answer the phone to provide information that could prevent a drive tothe college. Also have more than one employee trained about an area, so in the event ofan absence the department can still function.Student Satisfaction Survey 2007 – Q3: Admissions – Page 18

349: It would be nice if HCC actually explained the process to their students. BTW, people inthe financial aid office at the Dale Mabry campus are not helpful at all. I tried going intothe office to get some help with my tuition and the lady that "helped" me had a scowl onher face the whole time and just threw some paperwork at me. She made me stand up atthe counter, she didn't even take me to the back to sit down and discuss some possibilitiesto help me afford my classes.350: The only problem is how crowded it is, but that is a problem every school deals with.353: I think the admission process at HCC's Brandon Campus was efficient and easy. I don'thave any ideas on how it can be improved.358: The process for new students who have never been to college, it is very overwhelming.Things need to be made more clear about what to do, where to go, and how much it willcost.360: Have a quicker system for enrolling students near the beginning of the semester.363: I think the process of admissions is OK364: getr more people in adviser office because we have to wait more than 1 hour368: answer the phones so you don't have to drive all the way over there.370: Answer questions accuratly, I asked 4 people how to send my insurance companyinformation about my enrollment. I got the run around by two of them and the other twogave me the wrong email address.375: speed up the process... allow for online applications and paying for it online. encourageonline registration.376: Be sure the staff is educated to answer questions correctly for students. If the personbehind the counter does not know the answer to the question, they should be able todirect students to someone who can.377: They need to be specific on what they are asking. They need to inform every student onthe things they are asking so students are not back by the office 5 times before they finalyhave everything they wanted. Students often get fustrated when they are not sure of thedocuments they needed and definatly dont like coming back and forth to the office. Alsoevery person you talk to has something different to say than someone else. Advisors needto have a common consensus with one another before they give onformation they maynot be accurate.378: I think the admissions counselors could be better informed regarding the process and thedifferent programs. It seemed that often I was referred from place to place and no onereally seemed to know what to tell me, or I was misinformed.380: have more councelors instead of two so we wont have to wait for 2 hours to ask onequestion.381: Provide more information re: withdrawal and drop/add processes.382: I attended other community college. They did follow-up by mail and email to helpstudents who just enrolled so that students know what to do next step.I am not sure ifHCC will like to do the same. You probably will say that you are too busy to do so.It isok.388: They should give a complete information of all the requirements needed the first timethey meet with the student,397: i have had no problems with admissions. They have been very professional.398: Be more friendly and provide clear concise information399: Nothing that I can think ofStudent Satisfaction Survey 2007 – Q3: Admissions – Page 19

400: the wait times to see staff are horrible.The customer service is not always well...I wouldkeep more people on staff and lower tuition402: It took me an hour on hold on the phone to get hold of anyone. and because at the time iapplied, i live 2hrs away, i almost gave up on HCC altogether. I wish i could call thecampus and SPEAK with someone.405: HCC could improve the hours of operation of advising office, financial-aid office, andregistration and administration office. Also, HCC can improve the security and quality ofits Website.411: i feel that your advisors arrant all on the same page i saw 4 different advisors in 2 weeksand all of them told me different things so now i and a bit confused about which one wasright .. so i think that perhaps you can communicate with then in what the requirementsare for classes and just general info about courses. thank you416: Admissions office was fine423: More peopele to help and a larger space to place the people in line.425: Make the website ten times better so that you can actually find out information instead ofclicking links that make you go in circles. Also, just hire smarter people.426: Make everything more congruous.428: Have more employees during the registration time429: Most of the time when you go in to ask a question, the people that work the front to makethe appointments are not as courteous and helpful as they should be434: Financial aid office is horribly ran. There is no need for one person to help everyonewhen they have three windows. It is very inconvient.437: Make sure the staff is people-friendly. They always seem to hate being at their job.438: there should be a way to make appointments. it is hard to come and sit all day waiting forhours.443: I dont think students know about the required paper work needed for admissions ( voterreg., proof of residency, dependent paper work & independent paper work).447: More staff working the student services office. Give clearer information in the financialaid office.450: Have more people to help move along the process so it goes faster. Also, the people couldbe more friendly.462: Be more specific the first time a student goes into the office on all requirments needed.465: more staff at the windows during busy periods470: more information to help you plan out your future semesters to obtain the degree desired472: less waiting476: None it is doing a good job483: stop hiring students that are more concerned with their phone calls and such.496: make sure they explain that the CLAST test results could make them take lower levelclasses. Suggest studying SAT prep before taking the test to refresh your memory.501: Please hire more people to assist in the processing and have plenty of back up in case oneof the admission staff is insistant on taking their lunch break right in the middle of a 100people deep line.502: Admissions should be almost like a counseling session... I would recommend making it adepartment that we can go in and actually sit down and speak with someone, as opposedto waiting in a queue line and walking up to a window...505: More attentive on answering phones.Student Satisfaction Survey 2007 – Q3: Admissions – Page 20

511: answer the phone.518: Well when I registered and I handed in everything I was supposed to, the admissionoffice check off that I had everything. It has been a year and HCC will not let me registerfor classes because they are saying they never received my high school transcript when Ihanded it in a while ago.520: make the windows more private, everyone behind can hear what's being said537: Somehow, make the wait in lines shorter.538: sometime I don't know anything about something , example : I have financial aid , butnow I not receipt anything yet.So when I came to office , they just told me "wait". Iwaited long time ... Whenever I came there , I didn't have anymore .If they can send meemail ,and tell me about that I think it better. I don't confuse , everybody do good job ...But, I can't do anything if they don't tell me what do I need.Thanks!540: Better phone contact with Financial Aid.541: I found it incredibly difficult to apply and register at HCC. I had to come back a total offour times before admissions would accept my application. Every time I thought I wasfinished, someone would tell me there's something else I'm missing. I feel had I beendealing with knowledgeable people, I would not have had to stand in that seriously longline four times. I also feel it's important to employ a staff that is more knowledgeableand helpful in regards to scholarships and grants. I made an attempt to gather moreinformation. I waited 2 hours to see an academic adviser and she could only answer 1 outof my 3 questions. She sent me to the counseling department to gather more informationon other grants and scholarships besides the pell grant. When I went into counseling,they sent me outside to a billboard, that's hardly aiding students in my opinion.542: The staff should be friendlier. When I have to physically go to the campus to acquire anyinformation the staff is usually rude, making me not want to go to the campus and dealwith attitudes.544: Actually answer the phones.548: more lines when you withdraw549: Hire employees with people skills. Ever person in your office is rude and unhelpful.551: I believe they could take more time to explain what is needed, especially to people with alanguage barrier. Because it is common sense to them it does not mean it is commonsense to others552: It worked fine for me557: Please provide other alternatives or ways to receive information without standing in lineonly to be told after an hour or more that you need to stand in another line. Perhapshaving a faculty member asking those in line what they are trying to accomplish and thenre-directing the individual earlier in the process.562: HAve a staff available to answer the phones and not keep you on hold for more that aprolonged period of time. More than 1 min is too much. I understand that the phones getcongested during registration time but someone should always be available even to takesome info and call u back. Most of us use our cells to call.569: The admission process could improve by having the staff, helping the students, knowwhat they are doing. It is very frustrating when you are sent to five different places just tobe sent back to the first place you were. It is already a hassle and nerve-wrecking time tostart college, so it is only fair that the adminstration would offer us the guidance and carethat is expected of a college community.Student Satisfaction Survey 2007 – Q3: Admissions – Page 21

570: Let students know exactly where to find certain information. Most of the HCC staff likesto give me the run around.571: Have everyone that could be involved in the registration process familiar with rules572: Helpful yes, friendly I have to think about.573: have more information related to allied health programs574: Have more forms available online; be quicker to input transfer student transcripts andother documents; make in-person appointments and meetings at the counter windowsmore efficient581: Have a break down sheet of the steps and what you need.582: have more staff to servvice students at windows. During registration there maybe one ortwo windows open when there should be all windows open. you have to stay in line for atleast over an hour. this need to improve585: Can improve the admission process by not losing the confidential paperwork the studenthas provided, such as transcripts. Especially when that paperwork has been handdelivered by student TO admissions on a total of 3 times. Also, could improve byupdating the website that we are supposed to rely so much on. None of the informationon the main college page is up to date. We cannot rely on something that is constantly outof order, then maybe we wouldn't have to come in and clog the admissions building, andconstantly be ridiculed by the admission staff that "this is something we should besubmitting online". That system DOES NOT work and only causes making it harder forthe student.593: I participated in the in-person admissions and registration process as a non-degreedstudent. I found Fatima to be very courteous, efficient, and effective during my admissionand registration. I think your in-person admission process works quite well.594: The admissions office staff are not always nice to students who come in. I'veencountered many who talk down to students and talk rudely to them.596: In many ways. First of all it must be a better way than to stand in line waiting for theclerk to type all the necessary information for each applicant. Maybe the informationcould be enter on line by the applicant and then verified by the clerk. Also is not fair forthe clerks to type all that important information when you have at list 30 people in linethey do the best they can. Also after the clerk is done typing all the information theyshould have the applicant verify that the information entered in the system by the clerk iscorrect. In my case I have to get in line again for another couple of hours to correct amistake that the clerk made, that could have been avoided if I was provided a copy ofwhat was entered in the system before I left the window to verify that everything wascorrect. I have to give credit to Ms. Juanita Mass who does handle the Veterans issuesvery promptly and in a very professional manner. I have attended several colleges so farand I must admit that your admin is the worse. And the cashiers across the hall are theworse, the [staff member] that stays on the phone with her significant other and treatstudents like we are interrupting her when we have business to take care of, she should bedealt with also the [staff member] that seat in the next window if she do not want to workthere Wal-Mart is always hiring.598: Provide training to the staff so that every person is on the same page as far as the entireprocess in obtaining records info and registering for classes.601: The admissions people are overworked and the financial aid people seemed to beopposed to completing the financial aid info I had to go in 4 times waiting an hour eachStudent Satisfaction Survey 2007 – Q3: Admissions – Page 22

time and they simply would not help me. If I displayed their attitude at my job I wouldbe the recipient of well deserved corrective action. I felt like my race played a role intheir attitude.604: speed it up maybe...I had to wait for 3 hours to see an acedemic adviser.620: Have the people know what they are talking about!622: Hire more than two people to check transcripts. I've been at this school for a year and ahalf, graduating next semester. I have yet to have someone review my transripts.623: Maybe have it all on-line and set an appointment with those who need further assistance.624: The admission process is fine. I want to know why you have to go through so much toapply for the nursing classes. I ts either you have to finish all your pre reqs or get a 4.0 orbetter to apply.With all the nursing shortages around I think the program should be a littlebit more easier to get into.635: Make the admission online really work since it takes more than three days for theinformation to appear on the admission's computer.640: Make it more time efficient643: I really have no suggestions.649: So far everything is going fine650: bring friendly kind people to come work!!!657: have the student financial aid office more helpful and treat you better. Have theaddvisors help new students or old students get to the goals they want to accomplish.659: Hire nicer people. The people I had to deal with were very rude and seemed like theyhated to be there.663: Better direction and straight forward answers. It was a little confusing when I was tryingto figure out everything I needed to apply and who to turn it into.667: n/a671: make it faster.673: make it faster, more info675: Create more online resources678: Hire more help. When i went tot the admission office there were only two people at thewindows and the line was out the building. The average wait was 2 hours.679: When I applied to come here I had to make several trips to student services to bringdifferent information because I never got clear instructions on what I needed plus thestaff that I dealt with wasn't very friendly.681: Make it so the lines are not so long, so maybe more staff to help the students682: don't know and don't care683: Decrease the wait time to speak with a staff person.684: They could show a little bit more interest in the student. Instead of just trying to get youout of their office as fast as they can.691: BY doing online orentations and alot of other online classes694: they could make sure that they got everyones things in b4 they say yes anu u sitting therewaiting and then when u do come to the campus to bring the paper they loose it and makeu take another trip up there bevause of their misleadingness701: Well I think if I am missing transcripts or if I have a hold for financial aid, someoneshould call or at least email me.Student Satisfaction Survey 2007 – Q3: Admissions – Page 23

702: More people behind the desks, I've only seen three people at the counters at most and I'veonly seen that many maybe 3 or 4 times. As for the questions, I am more likely to go toguidence for any question than wait in the lines at admissions.704: I think students need good adviser. I have studied in HCC for two years with the wish ofstarting an associate degree, but I found a lot of obstacles. It is without counting that Ihave a bachelor degree in medicine from my country. I found bad aptitud, attention,andinformation. I love the HCC, but actually, I decided to change, and start in anotherinstitution. When HCC has not permited me to start with my dream because I need a lotof English, in another institution I do not only get the best score test for sdmission, too Iam starting right now my associate degree.710: Have a check list everything you need to have with you to register. And have a paperthat describes what each office does, so you don't stand in the wrong line!711: Make sure everyone is on the same page when speaking to students. Ensure they knowwhere to send the students in the event they don't know/can't help the student. I believestudents are stressed out enough, the more help they receive, the easier it is for thestudent to achieve an higher educational experience with his/her curriculm.712: well i had a lot of problems when my papers were lost, almost lost the semester and couldnot make it to the three first week of class.723: I believe the admission process could better explain all the information needed during theorientation.724: more information, improve registration process732: There are a lot of time of waiting in line during registration days733: Combine the now 5 websites into one single web site.734: The vast majority of student advisors are unqualified, uninformed, and have little if anyknowledge of other colleges and universities. As a community college, with manystudents looking to transfer, these advisors should be more informed on admissionrequirements, degree pursuit, and transferring credits to and from HCC. The studentadvisors are RUDE!!! There is NO excuse for this. I pay to attend HCC, and do expectcommon courtesy from the staff. The student advisors seriouly need to be reevaluated asto how they communicate with the students. I am transferring out of state next year andreceived no advice. How can this be?736: So-so. The lines are very long forcing people to be very patience.744: the admissions process is simple advising is what needs help751: Nothing753: hire more people because the lines are ridiculously long756: completely change everything, they loose everything and our extremely unorganized757: hire people that know what their doing!!!764: be more attentive to peoples needs and not so quick to brush people off to speed up theprocess766: Something that could approve is the processing time and the staff’s willingness to helpthose in need. The staff’s attitude toward the students and the way they feel about theirjobs and the people they service is negative. Also it appears, not everyone follows thesame policies and procedure when it comes to inactive accounts or additional paper workneeded for international or out of state students. Staffs should live by this quote “greatopportunities to help others seldom come, but small ones surround us every day”Student Satisfaction Survey 2007 – Q3: Admissions – Page 24

767: Stream-line the process to include more online admissions procedures; the lines inStudent Services are way too long768: A coordinated effort between HCC and USF for transferring of credits.773: Provide the staff with customer service training. At times the staff appears to be unhappyand wanting to only provide "basic" answers instead of complete ones.774: please provide correct information and do not say "I don't know" - that is the answer Ihad for my questions.779: Try to work better with the students. If you can not help with a problem, please getsomeone else who can.788: Be slightly more punctual. There were a few delays when I was registering.793: Different personnel give different answers. Should all be on the same page. BUT thatinfo needs to come from department heads.....who should know what is going on in theirdepartments. I am not convinced they know.795: try to speed up the process a little bit.797: update the computer system. web page does not work well for registration of classes.804: have a better system to enter the information in without complications808: Help students make the process easier. I felt as though through the whole process I wasone step behind.809: I think they should be more precise in what a student needs to enroll the first visit ratherthen having student return several times to fix things that could have been changed if theyknew what they were supposed to be bringing or what they needed to do to get enrolled.810: The commucation between campuses because one place will say on thing and anohterwill say something else.813: Nothing815: It is working okay at the present time. I need to be sure and plan my time in order toregister in a timely manner. When this happens everthing goes smoothly.817: -Open more windows on the tuition fee line. -Financial aid takes at least 3 hours forassistance. -Too much money spent on BS unneccessary electronics and a few otheraccessories causing more $$$ for each credit.820: Find some sort of system to make the wait shorter to see someone.824: During enrollment/registration time all the windows should be open to reduce the longwaits.826: Have more staff available to assist in making it a more seamless process.829: nothing832: Sometimes it is difficult to contact someone via phone.837: quicker and more friendlier840: Well other than the long lines to wait to see an advisor and finacial aid theres nothing elseelse, HCC is always nice and respectful.841: Sometimes the line is very long and/or slow845: they can give more information out for students that have bright futures846: have more than one person running the desk851: have the financial aid office run better with better customer service. And more organizedoverall for admissions it took an extremely long time to get all my paper work throughand was very unorganized. The financial aid offics also lost my moms tax returns alongwith some other important documents.857: no comment To many to listStudent Satisfaction Survey 2007 – Q3: Admissions – Page 25

862: Have more people working more often.865: Hire more admissions staff because they get over stressed I think and the waiting line forit takes entirely too long (I have been enrolled to other community colleges).868: be more friendly to those who dont know what to do. make it easier for them. and dontallow employees working the main desk to call people stupid. (true story. it happened)874: Process time876: There needs to be more cashiers. The line is always long the closer it gets to the paydeadline. This is unavoidable, but more cashiers might help.879: All I would suggest is to have more people helping the students during admissions. Iremember waiting in lines for long periods of time.882: have more than three windows opened, everytime i go only one to three people areworking make the line long. Also not all the people in the admissions office are willinglyto answer all the questions, and sometimes they give you the wrong information makingyou make the line more than once, ( i had to go to the admissions office 5 times beforeeverything was correct)884: provide more flexible office hours891: Answer the phone a little more often, it just may save me a trip or two.897: It would be wonderful and a great improvement if the Administrative staff were properlyeducated and trained. I avoid dealing with the Admin. office at all costs because it nevergets me anywhere, and I leave feeling fustrated.898: provide more information900: • Hire qualified staff in the front office as well as back office. • No one has the correctanswer, you can be referred to a thousand other people who will send you back to the firstperson you started with. • It looks to me you hire our fellow students who are not trainedor have no experience and most of them are still taking classes. • We need experts to giveproper direction to a new student on how to get help • In most time we get turned awaywith a big book that does answer no questions905: Nothing906: Be aware of current addresses/fees for requesting high school transcripts.910: Have nicer staff members and more of them at the window. It takes too long to beserved.920: It's the Financial Aid office that is the worst! The people are impersonal, rude, andseemingly are not there to assist the student body through this grueling process. Myexperience with this office has been one of extreme frustrations. It appears the right handdoesn't know what the left hand is doing. I am told one thing by a staff member andsomething totally different by another staff member. I am following the direction that Iwas given by a staff to later find out it was inaccurate information. Examples: Thedownstairs office will advise of something totally different than the upstairs offices andvs for the same question or situation. Complete frustration and aggravition from astudents prespective. Another example: The whole card and come back later for an appt.in the F/A office at the beginning of each semester is a complete joke and a waste of yourstudent body's time. I have witnessed on several occasions while I was standing in line,other students le aving frustrated and unserved. Being an older student I have had theexperience of attending other colleges with a smooth and very helpful administrativeatmosphere and the process as a whole flows effortlessly. HCC is seemly the mostunorganized community college in the adminstrative department. If it wasn't for theStudent Satisfaction Survey 2007 – Q3: Admissions – Page 26

excellent professors and instructors at this college there would be little redeming qualitiesfor a student to continue there higher educational experience here at HCC.923: No improvement is necessary.934: Student counclers should be more helpful in leading a student into there major. Needs tobe more indepth in helping new students939: make rooms where CPT test is taken more comfortable. Allow to have a student bringsomeone with them during orientation.949: want to help the student, instead of pushing them out of the door, before they get achance to either A) ask the questions they have or B) Make sure they understand whatthey are supposed to be doing or C.) BOTH950: have more reps on staff952: Faster lines954: hcc needs to have nicer people working admissios because currently they are rude and arenot very helpful in what your situations are.964: I think that you need more tellers,especially at peak hours and during the registrationperiod.977: Find out a way to make the line go faster.979: have more well informed people available to assisyt those of us who unfortunely do notknow everything about everything983: Financial Aid Department. I had so many problems with them the last 2 yrs. I askquestions and am told one thing and come to find out it is incorrect.986: They need to be more organized and prompt at getting students information in theirsystems.989: Actually help students and not act like they dont want to.994: open up more windows so that the lines can go faster995: HCC needs more people to the admissions process.1001: If they would answer the phones or call back when you leave a message. Amission staffis rude and they dont tell you everthing and then you have to go back because they didnot give you all the info. the first time. they are not thourough.1003: Not a thing.1004: Provide some kind of seating area so there would not be long lines of people waiting tobe helped. It makes the whole process very unpleasant.1012: HCC is not just Community College, it is a business and some admission staff need toconduct themselves accordingly. For example, in my most recent visit to the admissionsoffice, when asked to approach the window, the lady was sucking a lollipop candy whiletalking to me. This is very unprofessional. Secondly, I had a query and was informed bythe attendant that due to the natural and amount of research involved more time wasrequired by her to attempt to resolve my issue. So, I completed the query form (I believethat is what it is called), which detailed my query and included my telephone number,address.....etc. She contacted me but I was unavailable and she left me a voice messagewhich included her name and direct line to contact if I needed further clarification. Inreturning her telephone call, she was not available so I left my information requesting herto contact me. To date I am still waiting on that phone call. I am disappointed.1013: have more information ready like packets for anyone that has questions..1016: Have advisors that aren't there to show their dismay for students coming back to college.When i first saw an advisor to sign up for classes, a year ago, the advisor got upset withStudent Satisfaction Survey 2007 – Q3: Admissions – Page 27

me for leaving college years back and not coming back until now. This wasn't a "whydid it take you so long, great to have you back in higher education" dismay. I haveheard similar stories from friends that I have encouraged to go back to college. I havefound out that it was the same counselor that made them feel stupid when they weregetting their information.1017: stop giving people the run-around when they need concrete answers. Also, I want to talkto a real person, not a machine....HIRE MORE STAFF!1022: I was asked to fill out some form (I do not remember what it was called), and I picked itup from the round desk in the center when you first walk into the building on the DaleMabry Campus. She told me to turn it into the window on her left, so I waited in line forabout 20 minutes to do so, only to find out she sent me to the wrong line. That lady sentme to the window that would have been on the right, I waited another 45 minutes to findout it was also the wrong line. So I went back to the round desk in the center and gave itback to the lady who gave me the form, she looked a little confused and I told her if thecollege really needed it, she'd figure out where it needed to be turned in. I felt like theywasted so much of my time that day, so maybe when a specific form is requested from astudent, the admissions staff tell them correctly where to turn it in.1024: Train Admissions staff on how to recognize students as customers, and that studentsshould be treated be treated with the greatest customer care.1028: Bursar's office is IMPOSSIBLE to call by telephone; they never answer and never returnphone calls1048: Organization. It seems every office has the longest wait and you have to come to thecampus to fill out any paperwork.1059: No comment1072: Take reservations via email or phone--either option not available at this time. Phone israrely answered, and emails only sometimes answered, but not for reservations.1084: People that are truly knowledgeable and WANT to help...not just there to receive apaycheck.1087: they could be a lot clearer about what is wrong with my eligibility to enter. This is mysecond year at HCC and i was not able to sign up for classes. One person at theadmissions office said that i needed to get my high school transcript (that im pretty surethat the admissions office LOST) and then i came back 2 hours later and anotheradmissions officer said i was ok. BE CLEARER!1088: HCC needs more respectful employees. Whenever I hear complaints about HCC it isalways about the staff being rude and disrespectful.1089: Move more quickly in processing the information and have more staff to help duringenroolment and the begining of registration.1096: have online appointment settings - don't think that'll happen anytime soon but it would behelpful. answer their phones - ybor & brandon campus do that very well (not dalemabry). a handfull of counselers are very helpfull & the advisors are very nice people.The online app. setting would be very helpful..1098: Centralize. It took me going to 4 seperate offices to get through the process and no onearea had the ability to answer questions.1101: changethe process in the advisors office and also in the finantial aid office in order tomake it faster.1102: improve the financial aid student servicesStudent Satisfaction Survey 2007 – Q3: Admissions – Page 28

1106: No one I have talked to anywhere in the student service building has been helpful. Theyact like it is a huge bother to help you. Limited information is given. When I askedquestions they would send me to someone else. It is a nightmare to doing anything in thatbuilding. Every person I have talked to about this issue has told me the same thing. It iswell known around the community that the HCC dale mabry campus administrationsoffice is terrible. The staff needs be informed and have a diffrent attitude. Remember if itwas'nt for the students, no one would get a paycheck there.1115: Have people who are in charge of the program (i.e. nursing) respond to your e-mailswhen students request information.1117: need more people to work.1120: Nothing1134: .1137: have more staff available1138: The Admissions Office is very helpful whenever I needed any infomation1139: Improve the website to be more user friendly, allowing more access to informationregarding admissions as well as allowing the application to be submitted electronically.1142: Have more hours open to students, be able to make apointments, have bettercommunication between departments, and be more friendly to the students. Most peopleask for help only after they have exhausted all other avenues and the admissions officeshould respect the students.1144: The advising section. Hours are 830 or 9, not sure which one but I was there right when itopened and still had to wait 45 minutes. I had to return anyways because my class startedbefore anyone saw me and I was the first one there. That was a little frustrating.1146: have more windows open at the admissions office for questions and to be able topay...some of those girls at the windows where you pay are always on their cell phonesand are abrupt as if you are doing them a favor....they act like real government typepeople same attitude....1150: more people working at the busier hours of the day.1153: More advisors.1156: LITTLE FASTER1157: a more knowledgeable staff1158: Shorter wait times to see Financial Aid advisors.1164: Answer the phones so appointments can be made. I live in Spring Hill and every time Ineeded information I had to make a trip to the school.1167: Can't think of anything.1169: higher more workers in the admissions department.1173: To be knowledgeable.1175: I had to try to apply for admission serveral times. The first time i went by they told me ineeded certain documents so i aqcured those documents but when i returned i was told ineeded additional documents. The same scenario occured twice before i could registersuccesfully.1178: The whole process was overly complicated by unhelpful and/or untrained staff. With longlines to speak to someone every time I had to return (usually because of information notgiven to me on a previous visit). A friendly helpful well trained team in the admissionsoffice is essential. If there was an alternative college for the course I am taking, then Iwould have certainly gone there instead. I have spoken to others on my course whoStudent Satisfaction Survey 2007 – Q3: Admissions – Page 29

experienced similar difficulties, which results in numerous trips back and forth to thecollege.1180: Sometime they are not gentle1182: be more helpful1184: Being more time efficient when it comes to appointments1187: When I was trying to apply everyone kept giving me the run around. It was very difficultto get the information I needed. It would've been nice to have spoken with one personthat knew what was going on instead of making mutiple trips to the school.1190: What would help hcc improve on the admissions well get smarter people to help thestudents with admissions, nobody wants to deal with people who do not know how tohelp you.1192: Provide some material to students on how to locate the same information online.(Something simple like a cheat sheet.)1195: i think that the admission process if fine the way it is.1197: People involve with registrations, advising, and specially financial AID in the Yborcampuse are really rude and no patience.1199: Have nicer people working. Every time I go they are all mean and rude.1202: Hire more staff, or more helpful staff for the registrar's desks.1204: Hire employees who care. Whenever i have a question or need help, the staff makes apoint to make me feel as if im interupting. The staff usually has poor interpersonal skillsand are not friendly. IE the staff in admissions and accounts payable.1208: staff increases for peak admissions seasons to reduce the wait time1213: admissions to the lpn to rn nursing transitions program is quite disconcerting as noinformation is provided by the admissions office or by the nursing department regardingscheduling of classes. it makes it very difficult to arrange home life around a schedulewithout knowing what that schedule will be.1216: They need to be better organized.1221: More attendants at the admissions office at a time.1222: The admission process it fairly easy. Basically all you have to do is apply and your in (inmost cases).1224: sit and tell everything one needs to do instead of making one run around constantly forwhat could even be a month1228: Take the time to really help students understand the process1229: better advisors1236: No more long lines1240: could be more better1251: shorter lines, know information thoroughly1252: Nothing but to continue to give the help and support it already does1255: Have a better telephone system!! If a student calls there is either NO ANSWER or theperson is rude and does not respond to the questions in a helpful manner! Its also hard toget a straight answer from ANYONE on campus! Not everyone has time to drive there ifthey have a question, therefore a more effecient and customer/student oriented phonesystem would be nice.1261: Nothing, I think it is as easy as it can get.1264: Nothing I was very happy with the services at HCC.1267: NothingStudent Satisfaction Survey 2007 – Q3: Admissions – Page 30

1275: I don't really know. I have been a student at HCC for quite a long while now1278: I really dont know.I like it the way it is.1279: Start admission earlier?1282: open more lines because the lines are pretty long and you have to make your workschedule around it1283: HCC should train its people better, the quality of service is really bad. I think they shouldbring fresh blood to the staff.1290: make sure all staff is capable of telling there students what to do and where to go. ipersonally didn't have any problem, but have heard from many friends that they werewaiting in line for 2 hours before finding out they were in the wrong place.1295: Add more days with longer operating hours for those students who have full time jobsduring the day... We always have to wait for another week if we cannot make it on theday that's open till 7.1296: The girl working the front desk was new, so she wasn't very knowledgeable, but myquestions were still answered eventually.1300: Be available during hours that are good for students aswell.1302: I think they are doing wonderful job but, request for transcript delays unnecessarily.Especially when school reopens and you request your transcript it takes more than theusual ten days. It happened to me and I had to call them to remind them after 20 days thatthey have not sent my transcript to the requested school.1303: they need to add more counselers to the staff.1311: I beleive that they are doing all they can and the online services a great!1312: Hire more employees for the windows1315: for the love of god... have the admissions office and the proffessors open some dialouge. icant think of how many times the admissions office and professors have disagreed.example: i wanted to take up higher-level computer classes. Advising told me i had totake into to computers .. I did it.. my prof in intro told me i could take a test to bypassintro (which i, a computer nerd, would have easily pass) . i'm angry, wasted months ofmy lif, and will never take a comp class at hcc because the time wasnt right.1323: Friendlier staff1332: Better people/ more people in the Course advisers office1333: Actually like their job, everytime I have a question it seems there is always somewereelse to go and all staff is frustrated.1353: Probably be more informative up front. Not neccessarily admissions, but in the F/Aoffice, I wish they wouldn't give people the run around.1356: they should know more about issues with financial aid because financial aid has beenwrong several times1358: Give students a checkoff list of information that is needed in order to complete theadmissions process as well as the financial aid process. When applying for financial aid Iwaited for hours only to be told that I was missing a form. And when trying to registerafter attending HCC for 3 consecutive semesters I was on a registration hold only to findout that I was missing a set of transcripts. I was never notified about the missingtranscripts until registration.1366: Make it accessable online, because the long lines are crazy.1369: The Dale Mabry financial aid department never answers their phones. I have had to callthe district financial aid office numerous times to get a question answered. I also had toStudent Satisfaction Survey 2007 – Q3: Admissions – Page 31

have the district office call the DM office to get my application processed after it had satfor a while past the time it should have been processed. There is no email address to sendquestions to either. (Or at least I can't find one on the web-site.) The only otheralternative is to go and sit for a long wait if you need to speak to a Finacial Aid Officer;and then when you do deal with them, they are very unpleasant and never smile. They actlike their job is a drudgery and that you are a bother for them to have to deal with, eventhough they are there to serve you and help you achieve your goals. I don't know if theyare overworked and need some help or what, but this aspect of the admissions process(because it's related to being admitted) is what I see that needs improvement.1370: When calling the HCC number, have real people ready to answer any question, instead ofbeing sent to an automated system. Let the regerstration dates poster better1371: Rude..... everyone down there is rude and not helpfull. pepople in admissions need torealize students have anxiety and worry about making sure they get into the correctclasses. new students from high school have no clue the process and i think staff shouldtry to understand that and be more helpful.1380: Have more people open because the lines are always so very long.1387: Make sure that when its a health science program question, some one knowledgeable ofthe health program answers the question.1388: less wait for financia aid1391: Maybe have telephone lines available for more assistance.1392: Everything is absoulety grand.1398: nothing1399: There should be more people in the admissions office. The wait to see someone isunacceptable for a school where most people have to work as well.1415: have them not be so mean and rude to people and also on the phone and tell the correctinformation not just some or nothing at all. look more presesntable and not look like theyhate their job and don't want to be there1416: nothing1417: everytime ive called on the phone to the admissions office .. i am put on hold for about 30mins. its EXRTREMELY irritating.1418: Hire more staff1419: I haven't had any problems.1420: more staff with more knowledge and training.1426: I have no problems with the process.1429: more bilingual personal1433: hired people willing to deal with normal people not everyone is a genius....1434: There could be a nicer staff for once.1436: They don't know anything about financial aid, and the Financial Aid Office wouldpractically not help me, so I had to fill out all the work alone through trial and error.1437: Process is always quite well for this student!!1438: personal service towards the student. We shouldn't have to be treated like babies intseadof adults.1448: Take appointments; many students are juggling families and jobs - you aren't dealingwith a population of highschool students only who's parents are taking care of them. Notbeing able to call and set up an appointment makes resolving issues with the admissionprocess very hard.Student Satisfaction Survey 2007 – Q3: Admissions – Page 32

1449: get more friendly associates. as an hcc student i desire to have help whenever i go tospeak to a lot of the employees whether its because of financial aid, to pay a class, or tospeak to an academic adviser. it would be nice to have chairs to sit in whenever a studentspeaks to an academic adviser instead of having to sit as if students were there taking uptheir time.1450: having qualified, knowledgable staff that do not twiddle there thumbs while 100 peoplestand in lines for 2hrs because only two windows are available1467: Not such a long waiting time and everyone giving the same information. I found that,depending on who I asked, I would get different answers to some questions.1470: Have more windows open on peak days.1473: The staff should attempt to be a bit more courteous. I understand it is a stressful time foreveryone but tempers should be kept in check so that people aren't personally offendedby the time the process is completed1475: have more staff available during the beginning of each semester and have them all on thesame page.1478: Getting new and more experienced personnel. Every time I had to go to see somebody, Ineeded to come back two or three more times because they never tell you what you needat one time.1484: Being more available, and reaching out to students to help the ones who need it.1486: Make more admission advisors available.1487: I would lvoe to see more staff helping out anyone with questions, and find ways to reducethe lengths of lines1489: Hire nicer staff because one of the laies in the testing center was really rude...1491: hire people who know what they're doing1492: Put more people to work. The wait is way too long.1499: Have more windows open at the registration desks1501: EVERYTHING! Staff at HCC are horrible! They are mean and rude and never want to bebothered with anything! Lines take hours, they never have a positive attitude itsridiculous! If you hate your job then why do you work there?1513: Have all counselors give the same information so people do not have to make 10 tripsback and wait in line for hours for the same problem.1514: no opinion1521: Get the employees to give more info rather than having us read the phamlets for info.1532: hire more people and have more windows open in the student services also the lines aretoo long1536: more staff1545: Hire more committed individuals for internal administrative functions. The phones leavemuch to be desired - I have never called HCC and been able to get anyone on the phone.1548: N/A1550: Improved organizational skills would be nice, particularly in reference to registration.1551: Make sure there are enough people to help the large amount of students there are1553: be faster, more amiable, and more helpful!!!!1555: be more patient with the students...1564: Have more people available to answer questions and concerns. Especially aroundenrollment time1568: nothing it was greatStudent Satisfaction Survey 2007 – Q3: Admissions – Page 33

1569: some people could be a little nicer. Also, after the third time going back to the office andwaiting over an hour each time, they still didn't help me.1582: it's very good now1586: spanish speakers1594: The cashier office needs to know basics for the florida pre-paid cards.1595: Admissions process was fine.1596: Get people who know what they are doing instead of some random student who talks onthe phone all day1599: The academic advisors. Some of them are not helpful, what so ever.1606: prior to beginning the nursing program, send out the health records form with theacceptance letter. that way, there isn't a rush or stress to have all of the necessarypaperwork filled out prior to the first day of class.1607: To totally do everything online to cut out having to stand in long lines to not just register,but to make payments and handle financial aid!1608: So far so good.Keep up the good work.1624: Friendlier staff overall1626: To try to have all ft and pt employees on the same page as far as the admissions processfor example following the guidelines listed in the catalogue.1629: have more people on staff.1635: More cooperation between the different campuses. Removing a charge for graduationapplication.1637: Get a larger staff, Hire people who CARE!!! have a better training program. Make sureyour admissions staff knows how to help the PAYING students. Have some respect forthe students that are paying for their services. If they are not the right person to talk to,know who is. Dont send the student on a wild hunt trying to find out an answer.1641: Hire some people to make process faster1642: financial aid- was very short, noninformative and said derogative comments regardingmy grades. different people all at different times.1653: Not much is fine as is.1661: the people that are in the admissions office are late, unapproachable and rude. you couldprobably start by replacing those that are currently working there with new people thatactually care.1669: Everything1672: I believe everything is good except the lady working in Financial Aid. How are yougoing to tell someone that they dont need a certain paper and then in the mail they didneed that paper and they couldnt get the Financial Aid money fixed becaus of here.1673: Remind students of when payments are due. I did not recieve anything in the mail or anyphone call. I happened to go online one day about 20 days after payment was due, andfound out I had been dropped from my classes. I was paying cash, and I did not knowthat this day was different than any other day that payments were due. I did not knowhow to access the student email at first and that was the only way this information waspassed along to me. Luckily, I was able to re-enroll in the same classes, but that waslucky.1683: so far I have not found any problems or complaints with admission1684: more people to work to help with a less time to wait than be waiting all day for a answerespecially financial aids the wait time there is RIDICULOUS.Student Satisfaction Survey 2007 – Q3: Admissions – Page 34

1689: more people working at the window last time i had a question they had to go asksomewhere else because they did not have the answer!! i wait in line at least an hour ormore everytime i am there!11692: They admissions office was great, the Financial Aid Office, now that's a different story. Ihave 3 words for them "Need People Skills"...1698: Nothing it is perfect as it is.1704: Hire people that like to work toward the public instead of mean people.1705: Have more gradation when it comes to the diversity of students, their goals and needspertaining to school.1711: Have more staff on hand. Make sure each staff knows exactly what to answer to certainquestions.1712: tell students that they must visit a academic advisor before registering for classes.1725: HCC could give students a little more information about his or her major and therequirements of that major.1729: Have them become more organized.1730: Be more organized1731: It would be nice if the lines weren't so long.1743: have all windows open when busy.1746: Hire friendlier staff members who find pride in thier job. The admissions stage ofbecoming a first time college student at HCC should be a positive experience to set thetone of things to come. Unfortunatly it was the exact opposite of that.1747: The Kroger policy...if there are more than 3 people waiting in line...open anotherwindow!1755: Less time waiting1763: get some of the SGA senators trained to be of service and answer questions that areprimarily in the catalog anyways. it would cut down on people waiting in line for justone question-only to discover they had to be somewhere else, or come back with differentpapers, etc...1764: ITS GREAT1768: Try to make it more friendly, and rember that some of us have never done this befor.1771: not much. its pretty good.1778: Ussually the lines are long when the dead line is getting close.It needs to find a way tomake it quicker. It's no fear to make such a long line and wait for a long time when all Ineed is get one course in the system or make a quick question. I think that additions ordroppings should have a express line(only that and no more than 3 courses all together atthe time)1790: Not a lot.1791: be more clear, and not send people in circles as what to do1792: Have more people that are educatated in the admissions. department1795: For new students it would be great if they tryed to help them out a little more give moreinformation. try to direct them on the right path. I had no idea what was going half thetime.1809: They could give the students that are applying for admissions a more detailed guide ofwhat needs to be completed before the application process is done.1815: make the process faster there too slow and i think they need more help to get a lot morethings done in every departmentStudent Satisfaction Survey 2007 – Q3: Admissions – Page 35

1817: Calling in to get the status of your application is a real hassle because of the automatedsystem and the phone is rarely answered by an actual person.1818: The attitudes of the staff in the Dale Mabry offices are usually very rude and I alwaysdread going to the advising offices. Also, I have made several phone calls to the Brandonadvising offices about tuition due dates and such, and I felt very insulted once theconversation was over. However, despite all of the negative experiences I haveencountered in the offices, the teachers and professors that have taught me here at HCChave been well educated and very enjoyable.1819: not losing applications would be nice1841: You guys do a great job on admissions process1845: Nothing really,,.. everything is good and very helpful.1849: THE PEOPLE SHOULD BE MORE HELPFUL AND CARING AND FRIENDLY.1850: Worked well for me. This may be a question better suited for students who have neverattended college B4. I've attended secondary institutions prior so shortcuts & prioritiesare a bit clearer...........:)1855: The information that the admissions office uses shuld be very clear.When I applied foradmission gave me a information not real.1856: When it is the busy time of year, you could make sure that every available staff is onhand.1857: Educate people on the necessary steps1859: Open more teller windows when there is more than 10 people in a line.1862: The people thye hire1864: Open all the counters, as there was a long wait in line and only 1 counter was open.1865: Having more people staff would help. I always have to wait in a long line or anytime I goby the line it is really long and only two windows are open to help people.Student Satisfaction Survey 2007 – Q3: Admissions – Page 36

CAMPUS = PLANT CITY11: Hire better Nursing Instructors that don't lie and change stories everytime you approachthem.13: Give or find out information for the student,and make SURE that info...is current andcorrect.16: Be able to set appointments instead of waiting 4-5 hours and then having to return tofinish.44: nothing46: hire more advisors to lower the wait time64: Nothing that I am aware of.68: Have as many windows as possible open so I can get things taken care of in a timelymanner.82: Things take a long time to get done...I am talking a year. This is how long it took put myold transcrips from HCC (from '90) in the new system.92: Hire more finacial aid advisors. The line was horrible, and it took atleast 2 hours, and 8different trips to get my stuff organized.101: Seems fine the way it is108: Be more aware of the requirements and what is needed to register.114: Nothing, it is pretty good119: I have no complaints except for being able to reach someone when needed.133: Some of the people there have NO IDEA what they are doing... while I was in the processof enrollling, I had to go up to the scholl 3-4 times!134: Have more people inthe financial aid/advisor department so students don't have to wait inline for so long.167: It was extremely difficult to even register for school. I had to talk to a kid my age thatwas little or no help what so ever. I would have loved to have talked to someone whoknew a little bit more about what i needed to do, and spent less time text messaging onthere phone.168: I applied at HCC 2 years ago, but at that time I kind of felt like I got the run around. Ifilled out my application and it took me going up there 3 times to finally have someonetell me that I needed to go to orientation. I couldn't register for my classes and I didn'tknow how to do it. My dad went with my and had to throw a fit in the office to finally getsomeone to help us. I think HCC should give students a paper after they fill out theirapplication to let them know about the tests required & that they need to attend anorientation in order to register for clases.176: Be sure the instructors are properly trained. Listen to students when they havecomplaints. Give us what we paid for.182: This process is adequate, as far as I am concerned, although it has been a long time sinceI have applied.233: Be accurate with the start date and don't start programs early without telling the students.I had to go to HCC Plant City to get my admission information corrected because theDale Mabry Campus couldn't figure out why they couldn't transfer my records to the DaleMabry Campus. HCC Plant City might be smaller but they are efficient.240: make more counselors available.255: Nothing it was a pretty easy, process.Student Satisfaction Survey 2007 – Q3: Admissions – Page 37

266: I had to give the advising office my highschool transcript three times because it wasmissplaced twice but that is really the only problem I had with the admission process.275: being an international student whose fees are higher, i should be allowesd to take out aloan for a higher amount that was granted!277: have more people to make the process quicker. Maybe have some available by phone.291: Answer the telephone. It is extremely difficult to get people to answer the telephone orreturn phone calls.293: the employees could be more knowledgable and not so quick to pass the buck to differentdepartments298: I received two different answers from two different advisors, so it would have been morehelpful to me if they were on the same page with the correct information.317: The line is to long, and it takes what seems like forever to file paperwork. There aremany people working in the office but only one mans the counter. Why isn't itcomputerized?325: It was very long ago. For the most part admissions was a fairly easy process.343: Be a little more friendly.345: The attitude of some of those in admissions makes the process more difficult thannecessary. Unwillingness to change erroneous information in a timely manner andprocessing requested information in a timely manner, ie transcripts, has been problematic.369: Train all staff the same way to ensure you dont get different answers to the samequestions depending on who you ask. Hire intelligent and freindly people who understandwhat you're asking and actually care about your questions.374: I obtained all of the basic information online. The staff at the P.C. admissions office wasnot very helpful to me.379: no comment383: There is a real need for more student advisors at the Plant City campus. It is frustratingand difficult as it is to arrange our lives to accomodate returning to school. Many of thestudents are adults with families and jobs and the amount of time that we spend waitingto speak with an advisor is ridiculous. Sometimes it takes several days to get a problemresolved. I've personally experienced frustration to the point of tears because of the waitand the inadequate information that I received. Several times I had to drive all the way toBrandon to get a resolution to a problem. When you call Plant City campus to speak withan advisor you'll either get voicemail which tells you "the mailbox" is full or you getsomeone who doesn't have the answer.392: give detailed instruction on steps needed in order to be enrolled420: I've had difficulty getting in touch via telephone with an admissions office staff. I leftmessages on several occasions and my telephone calls were not returned.421: Add email or IM chat session for easy request / answers from advisors.441: i didn't have a problem with this but my friend said that when she applied she didn't knowthat she had to turn in her transcripts personally and not electronically. I personally thinki read something that said to bring them in and that's what I did so maybe you could lookinto that.446: Have more advisors working and ready to quicken the lines.460: you need more staff or a better system it takes forever to see an advisor and alot ofstudents are really press for time.467: Staff qualified to answer questions...... more friendlier staffStudent Satisfaction Survey 2007 – Q3: Admissions – Page 38

484: more guidance counselors488: They could tell the students that they need a transcript with a graduation date on it thefirst time they applie instead of waiting the day of registration.489: I think that u do a wonderful job in admissions. I have had a wonderful experience withyour staff. The only problem that i have faced is gettin transcripts from other school toenter hcc. your staff was extremely helpful any time i have had questions. Not only arethey helpful they are very friendly and professional.490: n/a.512: Plant City admissions and records seemed like they didnt want to help at all545: afvisors be more available555: Put transfer grades from other schools into their records instead of misplacing them andcausing enrollment problems for classes.567: Fire most of the people in admissions. Find out who hired them and fire them too.644: I beleive that some of the staff in the admissions office was very lazy, she wouldnt evenget out of her chair, she would just lean over that counter and point. It was alomst slopylooking. As well as some of the attitudes were as if they were being bothered rather thanwanted to truly help!656: More help with financial aid...a wait of over 6 hours is uncalled for.697: When I applied, everything went smooth. They let me know what I needed to do and Icompleted my admission in a timely fashion.725: have more people to help when it comes to a new school year781: provide easier access to guidance personal or employ staff who can answer the questionsposed. place more user friendly information on the web site.812: YOu could improve by cutting down on the time you have to wait to see someone. Itsometimes isn't worth waiting an hour to ask one question.819: more smiles835: When I enrolled, my Bright Futures was still directed to the University I was going toattend(I realize this was my mistake). However, I was not notified until I had realized allmy classes had been dropped...2 DAYS before school started. The Finacial Aid officewas not understanding. I waited for an hour just to find out that I had to go home andredirect my Bright Futures. In the end, I was stuck at a campus that was 45 minutes awayfrom my house because they had the only available classes...I could only get 3 classes ofwhich all of them are 3 hours apart. A complete waste of my day.863: answer the phones867: Having people who are able to help you in a timely fashion would be good. People thatdo not redirect you for every question asked, rather, that can answer it themselves wouldbe nice.871: well i think there needs to be more organization on the part of tuition and scholarships. ihave been trying to get someone to email me and call me back for 2weeks!!!!880: Answer the phone when someone is calling, and when you leave a message or ask tospeak with someone it shouldn't take weeks for them to get back with you.903: I had a really great experience with my enrollment to HCC I can not think of anything toimprove upon.907: more advisors and shorter wait time.916: No more long lines966: Hours of operations be more convient for people who work day time jobs.Student Satisfaction Survey 2007 – Q3: Admissions – Page 39

1011: be more discriptive about transcripts1021: I think that HCC has done a great job with admissions just wish there were more peopleon hand to help shorten the wait.1030: Have more advisors available and a better appointment system1036: cut some of the red tape a student has to cross before becoming a student1043: Start answering the phones, or return my phone calls within a week1055: I stongly believe that they need more employee at Plant City campus. It is so say that wehave to wait 4hrs to get service.1061: more counselors for both academic questions and financial aid! The wait can be morethan half a day sometimes and the reason most people choose community colleges isbecause they don't have that kind of time to spend on waiting.1075: Have a standard form for frequently asked questions, and a list of what documents areneeded for admission to the school. It took me 3 trips to apply, and then there is thetranscript fiasco, but we won't get into it here.1103: Have more counselors available especially on known "peak" days, to help with the waittime.1205: get rid of bad professors1214: Just for the staff to really try to understand what it is that the student is trying to getaccomplished. When I first started, it took forever it seemed just for someone to tell me toresubmit my fafsa. A lot of time and trouble could have been saved if someone wouldhave really tried to understand my situation. It seemed like I was going in circles.1219: have staff available that answer and return calls in a timely manner. Prior to beginningthe semester I often called the admissions office and could not get through. I leftnumerous messages, of which none were returned. In my opinion, no institution is biggerthan the community it serves. Therefore, if HCC expects to get the support of thecommunity, the college itself needs to invest more into resources such as phone services.1260: e-mail confirmations of dropped classes and enrolled classes as they change, so thestudent is aware of the status of their classes.1284: so far so good1319: Be able to submit applications, and fee online.1339: Added more stuff for the student service when we need to a financial aid advisor. 30minutes per student and ther are only two available.1346: I thought everything was easy1352: not make you have to go through so many things just to go here to hcc1400: Be much faster with financial aid wait was very long to see an advisor1422: be more helpful and understanding that just because the staff knows all the procedures foradmission and tuition activities that not everybody does, and to not rush people off so fastwithout fully explaining things throughly, but it's not too bad of a process.1424: be more organized1446: Fire everyone and start over1468: Nothing that I'm aware of.1495: They did not tell me when I originally enrolled that I had to have an English and Mathcourse in the first 12 semester hours.1500: Don't give students the run around, but find the answer for them and you tell themyourself. Don't send them to someone else for the answer because that person will sendus back to you. Students call it the run around.Student Satisfaction Survey 2007 – Q3: Admissions – Page 40

1506: Overall after having to wait in two hour lines I did finally get the answers I wanted, butbeing a new student to college and to this school I had alot of questions as did many otherstudents. The ladys that would help me just looked at me as if i was stupid, i understandthat they do this everyday but this is a one time thing for me and i think they should justtry to be a little bit more helpful rather than so irritated. Other than that I truly do lovethis school and I am so happy that I can work school around my life rather than it beingthe other way around.1518: Tell each student exactly what they will need, for instance, all transcripts from highschools and even other colleges1522: more staff to help1524: educate the new students properly1549: Make the staff more friendly1557: nothing that i can think of at the moment.1561: I attend the Plant City Campus and I get very discourgaed when it takes more than anhour to get help. As a student with a full schedule, I can not afford to sit in the FinancialAid office for over thirty minutes. I wish things would be more organized and lesschaotic.1574: More information could be given about the nursing program process and time involved.1583: have more couteous people for a better costomer service1585: Have more advisors that have the correct information. Also have advisors that all havethe same information, there are times when different advisors tell you different things thatconflict with each other.1600: Even though they were helpful, they could be a bit more "friendly". Some of the staffseemed uninterested or unaware of my presence.1602: the financial aid dept. needs more help and people who can give you all the informationyou need the first time you go in and spend hours waiting to see someone. It's extremelyfrustrating to go into this dept. and wait numerous times for a min. of 4 hours and thatsnot an exageration of time spent waiting to talk to someone who tells you everything isok only later to find out everything is not ok and you wait again for hours, gather moreinfo. wait for hours and told everything is ok again only to find out that it's not. thiswhole process was extremly stressful and taxing.1605: Don't Remember what admissions was like.1614: They could communicate a little bit more because when i was aplying it seemed like theyexpected me to know everything.1631: nothing1632: No opinion1644: Friendlier staff that are more eager to help you get your problems solved.1655: admission should provide all requirements in a list form per students need, particularlythose who have to request transcript and high transcript from another country. Accessingthose inforamtin for a student takes time and money. Plus we still have to have thosetranscript evaluated. I don't understand though, why a High stranscript is still requestedwhen the student already provided the admission office with the copy of collegetranscript.1658: I found that I got several different answers from several different members of theadmissions staff... at one point, I was so frustrated at running around in circles, I almostdid not turn my application in.Student Satisfaction Survey 2007 – Q3: Admissions – Page 41

1665: Make the Financial Aid information easier to understand.1671: Educate your employee's and raise the standards for them. Make sure they express careand understanding to someone who is making this kind of commitment to yourinstitution.1676: More advisors!1680: Theres nothing to approve. Hcc is a great college so attend and everyone is so friendly!!!1681: I feel my admission process went very smooth and I have no complaints.1693: The staff have a great part on this role. I hightly recommend that greeting students in anice attitude gives the students positive enthusiasm to continue their education.1701: #1). Proof of residency. Only accepting driver license(DL), vehicle registration or voterregistration within one year is to restrictive. I had changed my DL to a CDL 14 mos priorto registration, I barely qualified on the first count. The supervisor of electionsrestructured my voting registration, the current card was only 10 months old when Iattampted to register. I could not use voters registration for proof of residency. I throwmy vehicle old vehicle registrations in the trash upon expiration. The current registrationwas 8 months old when I attempted to register. I was not allow to use that as my secondform of proof. I am a home owner residing at my currwent home for thirteen years.However, I was not allowed to use tax records for proof of residency. More forms ofproof of residency should be allowed for documentation.1717: Communicate more with the students about transcripts and enrollment.1719: Be more organizied1769: Maybe have a few more people working finacial aid to help the process to see theadvisors.1786: Add more staff to assist with the process.1800: during the busy time they could have help in the offices or areas that are busy, more thanothers. Making it to where we dont have a long wait1813: I had a hard time proving residency considering I was born here and never left. My carwas new, so I couldn't use it's registration and same with drivers license. I used a votersregistration, but was made to drive to Brooksville to get a driving abstract ( I live inPasco County. Just seemed like you could have used my birth certificate & maybe someold electric bills to show I lived here.Student Satisfaction Survey 2007 – Q3: Admissions – Page 42

CAMPUS = YBOR CITY18: the admission prcess is currently in good shape25: more generalists at the Brandon campus on busy days. One day there was a long line andonly two generalists working.40: I THINK THE ADMISSIONS PROCESS IS WORKING EFFICIENTLY.42: The admissions staff need to be more personable and willing to assist. They aresometimes rude and seem to be in a rush. College itself is difficult enough, it would benice to have some clarity when it comes to admissions. The financial aid office isrunning great on the other hand, I especially thank Mercedes James for being so kind andpatient!47: nothing48: When I first started some of the staff where very brief with some of the answers theygave me. I felt that they didn't care and they where too busy to help students withquestions or needs they need, especially if the students are just starting in the communitycollege.58: I find it very inconvenient when they put "Staff" instead of the professor's name in thecatalog. Also, it happened to me when I registered for certain teacher only to find outwhen I come in to the class that the teacher I registered for was not my teacher at all. Istrongly believe that is misleading wihtout any consideration to the rights of any students.A student like myself, I registered for this particular teacher because I knew I would becompfortable learning from him or her.107: They have been wonderful toward me.115: The lady at the berour's office doesn't seem to know what she is doing sometimes. Shehas messed up my account atleast twice, by entering in wrong information.185: quicker service190: Hire some temporary staff during admissions to cut down on lines.193: All HCC campus need to have the same information. So when one calls and ask forinformation it will not be different depending the campus you call.198: i dont know about ybor campus, but when i get registrated in dale mabry campus, thatwas awfal,admission doesnt give you enough information,so in that way they kept youcontinually going to the office.210: the heavy time periods need additional staffing to shorten the wait time.222: Better customer service at the front office where you sign and wait for an advisor to callyour name. I noticed that there were many times that people were called for the simplereason of who you know that worked there. Lets be fair to everyone.224: Ask the people to be a little friendlier. I went to the Dale Mabry campus for questions afew times and was treated like I was an inconvience for the person that was suppose to behelping. I have found a few good people at my home campus, Ybor and will wait hours tosee them instead of a person who always seems distracted.260: Making the offices more organized at the Ybor campus would be most helpful. Thelayout for the offices at Brandon are ideal.269: Attitude289: be more readily availible for help and questions.302: Make sure everyone is on the same page. With all the different campuses, sometimesinformation given contradicts.306: allow students to apply online or if it is online make it easier to findStudent Satisfaction Survey 2007 – Q3: Admissions – Page 43

313: make employees that work in that area more knowledgeable of their job description323: inform students about online registration and admissions340: When I applied, the staff was unsure of the out of state/in state tuition process, whichcaused me to owe the school an extra 400$ more than I should have payed. It would helpif you had a list of rules on the internet that was your go to guide. Then I wouldn't haveto rely on staff knowing anything, they could just point me in the direction of that websiteand I could look it up for sure myself.344: have more windows open during the hours of 11-2. frustrating when everyone goes tolunch at one time. have more phone lines open when call. i have never got a person wheni call.355: Post a step by step process at the info desk of exactly which order to do what. Where toturn in old transcripts, register and the testing process for new students408: Help out students more431: give the correct information, with a strong attitude and on time info464: More Staff in the finanical office482: Tell the student correct information. I went to the college many times and the advisiorswould tell me different informaiton. I feel that a student that makes the decision to go tocollege is difficult enough. They do not need anything else to get in there way. So helpfrom all of the staff would be super.487: More staff that are better able to advise students.498: Explain the process a little better. I still do not know where to find information of whichbooks I need to purchase for my spring 2008 classes.503: Initiate standards that all admissions personnel should adhere to. If there are standards inplace, improve the process of dispersing information to prospective/current students.Some admissions personnel seem to be more knowledgeable than others.523: by seeing students each day, one counselor or advisor see a students with the last first intheir name a-z and so on.525: Maybe if they could let the students know ahead of time to have an idea of what classthey would like to take before they go speak to an advisor that would speed the processup faster.559: They need to clearly direct you to the appropriate department. Often I was referred to thewebsite which was helpful but when it came to going to the right departments. I was leftto figure it out myself and bounce from one door to the next561: I feel like the staff could be more caring when it comes to the students and their issues. Itis too often I go to an office wether it be F/A or advising or Records and withouthesitation I am directed to someone else who in turn send me somewhere else. The staffis short with the students and does not care. I am now attending University Of Tampa andI see how horrible it is at HCC. I feel like it is clear HCC is a Community College and isjust as clear the employees at HCC are government paid.576: They are not friendly at all, except Ybor campus.588: Ybor City's campus does not funstion as smoothly as Brandon.590: Appointments to turn in required papers for Financial Aid at the Dale Mabry campus isextremly impossible for a student who works full-time. You have to stand in line just toget an appointment and then come back for that appointment time, which could be hoursafter you received the appointment card. You waste a whole lunch hour waiting for anappointment card and can't even come back that day to drop off papers. The wholeStudent Satisfaction Survey 2007 – Q3: Admissions – Page 44

egistration process is impossible because there is no one helpful to talk to about anyquestions or concerns about admissions or especially financial aid. The Ybor campus wasextremely helpful and the Mr. Santana in Financial Aid in the Ybor campus made thewhole process a lot more easier and was able to correctly answer all of my questions.Everyone I asked at the Dale Mabry campus gave me misinformation or didn't know theanswer. I think that considering that a lot of community college students are full-timeemployees would be helpful in creating a more up to date way of registering eachsemester. With all the technological advancements we have, it's crazy that you can't evenget one question answered and have to jump through a million hoops just to get enrolledeach year.607: I feel that the Ybor Campus needs improvement with financial aide assistance.Sometimes we have to wait 1-2 hrs jsut to talk with an advisor.621: The Arts Campus of Ybor City should have an admission staff that understands Music isa major and should familiarize themselves with what that means in terms of helpingstudents plan their schedule. I was told by my advisor I didn't need to take music theoryuntil my other classes were done. That is not true and if I had not taken my concerns toKenneth Hanks, director of the Arts and Music Program at the HCC Ybor Campus, Iwould have been very behind in reaching my goal to be a music teacher. I find itappalling and unprofessional to have advisors at the Arts campus who have no clue as towhat programs actually exist there. My experience was not unique, by the way- several ofmy fellow music students had similar experiences.672: make it faster, and open enrolment earlyer692: Offer more of the core classes that are beneficial towards the student's degree during theSpring and Summer. Stop prolonging the student's time at the school. For example... Istarted in the Fall of 2004,I work full time during the day, I come to class at night fulltime, I have not taken any breaks since I started, and I am due to graduate in 2009. Itmakes no sence to me that it takes five years to receive a two year degree.695: you're doing a great job now.696: no comment698: Be prompt and follow through on there tasks and duties and a employee handling thepaper work. i have heard as a student that has been here since 2003. that studentsinformation has not been processed or it was lost or misplaced and that shouldn't behappening here. it is cricial that students paper work and information is proceed whenturned in and another thing that can be done is feed back explain what is taking placewhen imfomation is turned in and given back for a response or request many studentsdon't know what is being done or why it is being done. that's all for right now, thanks andHave a great day. :)706: When it's registration time it takes hours and hours to get through. so faster pace whenregistering students or put everything online, but make sure the system is actuallyworking707: the wait time and having to go back and forth between depts.709: more advertise for up coming events or changes.747: the staff could be a little more courteous. Hours of operation could be longer as wellespecially on Fridays. There are many students whose hours at work vary from differenttimes along with having other priorities. Some requests like certification could beavailable to request online instead of having to go to the school to fill out and then haveStudent Satisfaction Survey 2007 – Q3: Admissions – Page 45

to wait another 5 to 7 business days to pick it up because we want to make sure that thecertification gets to it's destination. It has come to me that when I request for certificationof enrollment to be mailed to a school, it never gets there until my 2nd or third request.That's insane758: Make sure the books with the new semester classes are out before registration so that wecan prepare.771: Fully explain the prerequisites to the students.776: for them do do their jobs and be more polite and professional, and attend work and takebreaks at approiate times.778: by making it faster, or having it by appoinement so that people don't wait there aimlesslyfor hours.780: monitor students better who are helping staff, i almost left becuase the rudeness ofstudent workers.787: i think the admission process is perfect.805: preety good818: more open windows828: for guidence counslor to be able to answer simple questions over the phone or via e-mailinstead of having to make an apt and waste time on something that can be handled overthe phone in minutes834: It is difficult to reach a live person when calling a specific office.839: Hire (or train) staff that can properly and polietly do their jobs. The way they talk to, andhandle situations with students is completely unacceptable.843: Nothing860: Every time I have gone to the admissions' office, I was helped in a timely matter. Therewas only one time I have gone and the person who helped me was less than professional.That is still a whole lot better than I have seen before.877: Have a staff member floating in the admissions area to answer short questions forstudents as they are waiting in line (i.e. Am I in the right line? Is this the correctform???????878: Nothing it's great.894: I HAVE NO COMPLAINTS AS HCC OFFERS EXTENSIVE RESOURCES ONLINE,I USUALLY NEVER HAVE TO SCHOOL FOR ANYTHING!!!913: No comments914: it seems as though different campuses are a lot more helpful than others. At Brandon,they would send me from one person to another and I felt as though they were justpushing me through so I would be out of their way. Several times I was told wronginstructions and I did not get it figured out until my mother called the President of HCC.But I am taking classes at YBOR now and everybody here seems to know what they aredoing and are much more personal about things. I am not just "another number."924: hire more people925: They need more help! They need to train their student aids in admissions because half ofthem dont know what they are doing. They need to set a dress code because they dresslike they are going to club. They take to many breaks and leave when they are short ofhelp and they know people they have people to help926: WELL I THINK HCC YBOR CAMPUS NEED MORE WORKER B/C THEY NEEDHELP AND THEY ALSO NEED TO TRAIN THEIR STUDENT AID B/C MOST OFStudent Satisfaction Survey 2007 – Q3: Admissions – Page 46

THEM DON'T COME FOR WORK @ ALL SUCH AS COME DRESSIND LIKETHEY GOING TO A CLUB SO RULES LIKE DRESS CODE NEED TO BE APPOVE,FIRST COME FIRST SERVER B/C IF THEY KNOW SOMEONE THEY CALLTHEM FIRST AND I CAN BE HERE THERE ABOUT 2 HR. THE F/AID ASST.NEED 2 DO WHAT THEIR WORK INSTEAD OF LISTENING TO MUSIC ANDTALKING TO OTHER'S LIKE FRIENDS.928: They need to hire more people in admition929: there needs to be more staff,during register time.942: Hawknet can be difficult at times.951: It took an unreasonable time to correlate my university transcript to my HCC degreeseeking requirements, and I still had to get a professor to aide in the process ofreconciling my course work to clarify that I had already completed equivalent courses.955: Support students acedemics by overiding caps on closed courses for valid requests.963: Be more knowledgeable about transfer students988: The admission process at the actually building is pretty slow. There are long lines withlong waits.1008: To see students in a timely manner or at least acknowledge the students in the waitingarea if time permits to let them know if there is going to be a delay in being taken care of.1051: Be more organized with information and patient with questions1085: Be nicer!!!1090: Some advisors are rude and do not understand that freshman sometimes are clueless ofwhat to do and how to handle stressful and new situations like the first time in College.1092: Make sure everyone knows the same information, instead of one person saying one thingand another saying something else.1105: become avalible at later hours1124: they could actrully help the students that are already enrolled.1126: I think everything in the admission office is fine1129: give more accurate information/help to continuing students1145: Hire more help in these departments. The more students enroll, the more help will beneeded to assist?1148: Nothing I can think of, it was surprisingly smooth and stressless for me.1163: Faster time1170: have more info on the web on what to bring... or have the web application acutally work!1183: More focus on the individual1217: The wait time is awful. There has to be a more efficient way of getting it touch withfinancial aid or an advisor. Email would be nice for those that have simple questions.1223: You need people who at least act like they want to be there and help you.1226: To give students the information they need to know about classes and fees etc. I want tobe a music major, and my first semester there I was told I wasn't allowd to take anyelectives till I was done with all my required courses first... then 2 semesters later I wastold that I WAS allowed to take the electives I wanted. It was very mis-leadinginformation I recieved when I first started going to HCC.1235: provide a booklet with detailed instructions about what is required so that applicants cantake the right procedures, especially international students1237: I think that it is very organized.1242: Be friendlier.Student Satisfaction Survey 2007 – Q3: Admissions – Page 47

1257: It would be helpful for staff to remember that not all students are fresh out of high schoolor older teenagers. I often feel that I might be annoying to some if I have to ask aquestion. As an adult, my family comes first and then school. It would be nice to havestaff acknowledge that.1262: If the student is a return student for more than a year,they should undergo a test afterbeing out of school for a long period of time instead of starting them off where they leftoff.1266: Have someone sit with each student and map out a plan before they start any classes. Iended up doing some of my classes in reverse order because I did not know any differentand no one sat with me to go over it before I registered. I think something like thisshould be mandatory@!1269: More friendly staff, every time I approach anyone working there they always act as if I'mdisturbing them. Many of my peers feel the same way, in conversation we've all agreedthat they seem to have a problem with connecting with the customer. I'm refering to thepeople working at the Student Services desk and at the Busars office, not theCounselors/Advisors.1270: I think the online process was a major addition to the admissions. Can't seem to find anyproblems with that so far1291: Adjust the requirments for state residency claims. An emample would be, why would Ihave to give you my mothers voter card, drivers liscence, and blood type, when my highschool transcripts show that I've been a student at a tampa high school for four years?1305: tell student the truth!! tell the students the REAL information they need!!1336: provide more info to working people and parents on courses that are available for thosetypes of hrs.1340: THE FINANCIAL AID OFFICE COULD USE SOME EXTRA STAFF, SO THEYCAN ANSWER THE PHONES. I HAD A VERY SIMPLE QUESTION, WETHER ORNOT MY FINACIAL AID APPLICATION HAD BEEN FORWARDED TO THE HCCSYSTEM YET. I WAITED PAST THE 14 DAYS, AS ADVISED, I LEFT 5MESSAGES OVER A WEEK PERIOD, AND NEVER RECIEVED A PHONE CALLBACK. I FINALLY HAD TO GO DOWN IN PERSON , 3 SEPARATE OCCASIONS,WAIT IN LINE FOR AN HOUR, TO GET A SIMPLE "NO" ANSWER. OTHERTHAN THAT, ALL WAS VERY GOOD.1354: My admissions process went fairly well.1363: my admissions process went very smooth, I received the proper assistance at every turn.1364: Being a lot more organized in the financial area.1373: I always sign up for my classes on-line so I have nost had to go through admissions sinceI first entered H.C.C. My only complaint has been getting in and seeing an advisor in anappropriate amount of time and seeing one who was able to help me with the transfer ofcredits that I had from the beginning of my enrollment which I did ask about from dayone.1378: Have them actually call back the people who leave messages on the voice mail. Also, thelines are always long, no matter what part of the semester it is. Generally speaking; as Ihave not dealt with "everyone" I am sure; but their has definitely been some issues withhostility, rudeness and inaccurate information coming from the admissions office.1381: hcc needs to have more help in thr office.Student Satisfaction Survey 2007 – Q3: Admissions – Page 48

1390: we wit to long before seeing an advisor. sometimes the advisores don't give us thecomplete information.1393: Instead of having students who don't know what they are doing, have professionals1395: Let you know everything that is needed for a new student.1428: Better (Friendlier, more informative) telephone operators1441: The majority of individuals I spoke with in the admissions office could not answer myquestions regarding my status as an indepent or dependent individual, informationconcerning submission of previous college transcripts, or understand why I did not needto submit SAT scores after I had already received a bachelor degree from a four yearuniversity. I was forced to leave my place in line on 2 seperate occassions one day, and a3rd time on a second day to confer with councelors and financial aid. (Please note that theinformation I attempted to submit on the first occassion was complete.) During each ofthese instances, I confirmed that the documentation I was submitting was accurate;however, the admissions office would not accept my documentation because they "hadnever seen it before". When asking questions, I would not get answers to the questions Iwas asking. This indicated to me that the individuals working in admissions were notcapable of understanding what my c oncerns were as a student. Instead, I was givenattitute and called "Missy". Fortunately I have delt with much worse, but for some of thegirls that were turned away with teas of defeat, I assume that was not the case. I suggestthat each of the individuals in the admissions office undergo a screening in which theyare asked questions concerning proceedures old and new for admission applicaiton andtranscript review. It should not be acceptable that these individuals do not know whathappens to the informaiton that they are collecting, or where a student can find answers totheir questions. They should also be willing to ask someone else if they might be able toanswer a student's quesestion's with more certainty. (Although I requested to speek withsomeone who could better answer my questions, I was given more of a run-around.)Also, I have a more logistical concern. I hold a degree from a 4 year university. At thetime of my registration with HCC, I had not filed my own ta x return independent frommy parents. There are certain logistics surrounding tax incentives for parents supportingchildren during college that made it more beneficial for them to claim me on their taxes.However, I had been living on my own since June, and, in the government's eyes wasautomatically considered an independent because of my 4 year degree. In order to makethis process a bit easier in the future (especially for students who are also applying forfiniancial aid) I suggest that the policies of HCC for dependent/independet status becongruent with those for federal institutions. That way, there are no decepincies when itcomes to filing for federal grants etc.1442: please have more people helping out, as the process is extremely slow.1458: Nothing everything is just fine.1463: I think the admissions process is very easily to do,so I think you should keep up the goodwork.1471: The Admission office work so good1474: Clearly outline the requirements for different classes of students; dual-enrollment, earlyadmission, and other such classifications need to be explained more carefully and more indepth to young students.1510: spend a little more time and be more informative to first time students that don't know thecollege system. It can be intimidating and overwhelming for first time students.Student Satisfaction Survey 2007 – Q3: Admissions – Page 49

1530: Little more personel1538: n/a1559: Just keep on doing what they are currently doing1563: I would be most helpful if people would return phone calls or answer emails. I live inLakeland and that means every time I have an issue that needs to be taken care of, I wastevaluable time trying to email and phone people and ultimately end up having to drive 45minutes over here for something that takes the staff 5 minutes to fix. I think there couldbe much improvement in this area.1581: More communication, faq's available at hand.1587: Make sure that all staff are professional at all times and friendly.1617: they are helpful people1620: decrease the amount of time students have to wait to recieve service1621: nothing really that i can think of, the process seems to be ok as it is.1634: more of a faster process.1646: all they did was to tell me to sign up online. i guess because there were so many peoplethat they had to deal with. it wasnt too bad but i felt like i was alone in the process. i'm anew student(especially to college) and i didnt know what i was doing? they could take thetime and help new students and tell the returning ones to do everything online. that'd be agreat help!1657: two lines the lines are long1666: Make it easier to speak with someone1687: I feel they are doing just fine1724: Answer the phone when people call!!1753: nothing1754: IMPROVE WEB REGISTRATION PLEASE!!!1757: hire some professional and FRIENDLY people1787: Looking up my file on the computer and giving me accurate information on what İneed, better follow up on the documents İ brought in, instead saying here these arewhat you need to get me out of there.1836: Financial aid should be more organized. students sometimes wait 3 hours to be seen. I ama student tha did not wait to the last minute,but I did work in Financial Aid on workstudy.1837: Better communication between financial aid, VA, and student services. It seems like theydont fully understand their operational functions.1853: There are many people that answer phones in the office that give out a lot of incompleteinformation. It is very frustrating because it allows you to make decisions based on poorinformation. For example, what to come prepared with to register. If you don't know allof what you need, it turns into a wasted trip.1858: Replace the girl at the front desk. [description of staff member]. She is completely rudeand enjoys not providing all the necessary information so that you are forced to go to theend of the line and start over. I have never experienced such poor customer service. Itreally made getting the necessary information a challenge.Student Satisfaction Survey 2007 – Q3: Admissions – Page 50

CAMPUS = MacDILL CENTER183: Earlier and later hours214: Ensure that transcripts are credited to the student as they are recieved.246: There should be more understanding on processes for military students.401: streamline the FASFA audit and NOT threaten to drop my classes. I am still waiting formy Pell Grants and someone to actually reply to emails or answer phone calls when weneed help with class schedules, payments and federal aid. This part has been stressfuland disappointing. Anyone know when the Fiancial Aid department will get this donefor me?????417: Most of my classes are at MacDill AFB, this is a very good program for students wholike the accelerated format. What happened to all of the staff, most of the time there areno advisors available.469: They can put my transcripts in since I have brought them from USF 4 times, they couldbe nice and answer questions instead of being rude.473: I am new to college and have been given a run around with everything from financial aidto registering and dropping classes, I was registered for classes and because financial aidoffice in Brandon didnt read the "other screen" I went to the office to find out I didnthave all the papers needed so a wasted trip after I called that morning to make sure Iwould have all that was needed, after that I went to drop the classes I signed up forbecause the financial aide would not come intime and now almost a month later Im stillshowing signed up for classes that I was supposed to have dropped at the BrandonInformation desk. VERY UNHELPFUL people I have ran into with this process.969: everthing ok i think1060: The staff is sometimes very rude and short with people they make students do unnessarryrunning around when they often have the information, it almost seems they are very lazyat times1154: Online Application1430: be more efficent at getting tasks accomplished in a timely manner. when i registered forclasses i sat for two hours before i got to speak with an adviser that was really uncalledfor. And al;so get more people who know what they are doing because i got sent to wayto many people who never gave me an answer to the same question.1480: be more available to students1619: hire employees who enjoy doing thier job and veiw students as customers to a buisnessand not just "children"Student Satisfaction Survey 2007 – Q3: Admissions – Page 51

CAMPUS = SUNPOINT CENTER532: its fine now668: Evalutations of transcripts for transfer credits. HCC definately needs to fix this process.1015: The adviceing counciler are not very helpful. Well one in prtilker [name of staff member]she was rude and not helpful at all.1425: I think that the admission process does not need any change.Student Satisfaction Survey 2007 – Q3: Admissions – Page 52

CAMPUS = OTHER273: The people that work there could communicate more to each other. I got the run-around!927: hcc Ybor campus should hire more professional staff and more help is needed, manypeople come to this campus but the treatment here is not up to part. We have long waitsand the staff here just takes their times as if everyone can afford to wait around and gettreated like we are not adults. there has been many times that I have gone to anothercampus and everything was in order and I got in and out just as fast. Better training anddress code should be in affect for the employees.1053: I mailed my application to the Honors Institue and have never had to deal withadmissions myself.1070: there should be more step by step material on what you had to do next. I think I had tospeak to 3 different people to find out what step to do next..if I had to do orientation ornot. If I caould pick up classes first. A step by step of what I needed to have done.1337: I applied as a returning student to HCC and was never notified when I was accepted. Theprocess of getting through to speak to an individual is very frustrating. Once I finally getthrough, staff is generally very helpful, but this process usually takes me days to reach aperson.1405: I haven't really encountered a problem or received unprofessional-like service from theAdmissions Office to aid in the improvement process.1444: I have not had any problems with admissions.1677: more people available with less wait time1751: The staff can be a lot more friendlier and the phones should be answered more often. Ihardly ever get to speak with someone live-I always get an answering machine duringbusiness hours.Student Satisfaction Survey 2007 – Q3: Admissions – Page 53

Q6: WHAT COULD HCC DO TO IMPROVE ITS NEW STUDENT ORIENTATION?CAMPUS = BRANDON20: Have it in a way where students WANT to pay attention.21: The honors takes you on tours around the capmus and is really comforting to come andsee everything and get familiar with it as well32: the tour was informative and helpful.45: I think they can shorten the student orientation60: I think that it could be shorter.62: it was fine63: The orientation i attended was very basic and full of common sense info. I think theorientations should emphasize campus clubs, activities and programs so that studentsknow that there is a way to connect a get plugged into the campus. Maybe each clubcouls make a 30 sec video of what they do... then play the video at orientations... thatmight make them a little more interesting.74: go into more details80: it was very helpful and what i didnt find out in orientation i talked with an advisor about103: explain more laymons terms132: make it more interesting135: Have speakers who will get people more enthusiastic. Monotony makes it hard to payattention.139: I did not learn anything new about the school. Everything I heard in orientation I hadreach in the handbook. If the orientation was available on line (like SPC) it would behelpful.151: I would have to say make it more convience for people in the US Military.I would makeavalible to them a video that that could be there orientation.173: It was good. I think it was very informative.197: Make it more fun.199: not rush through it227: I have been a student at several Universities but I feel my advising here was very poorlyconducted. I did not have a concrete idea of where I was headed.244: nothing. I think it was helful264: To help students to figure out the required class that are needed for hcc and for theirmajor in order to graduate.271: do not remember what was in orientation from 2 years ago282: make the prep orientaion the same as the normal orientation.284: n/a303: maybe shorten it up304: More staff available308: the orientation was very helpful! no changes needed311: Make sure the "instructure' is clear and speaks to where every one can understand315: no comment328: I think the student manual that was given at the beginning of orientation was a littlevague. When I need it to reference for something, I cant seem to find the information Iam looking for.329: My orientation was held through the Honors Institute.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 54

333: Go into more detail about classes. Online class. Financial aid.366: don't send students that already have a degree. I know that I am college prep already.396: They could liven it up a little bit. It dragged out and after a while you begin to space.407: When i had a orientation not everything was given to us that i thought was needed.412: Answer all question and explain things more fully.415: Personally for me, it was a bit overwhelming. The packets we recieved had informationthat was daunting for a freshman and a student straight out of high school. Not that theorientation should baby us and make the process all about ease, I believe that theorientation should be understanding for the new students.418: Nothing; Dr. Lyons is execellent at her job.422: i liked how they showed you what classes to sign up for and how to do everything onlinestep by step . it really helped me out alot. Maybe they could do a tour of the school .Even though the campus isn't huge or anything it would be nice to know whereeverything is at.424: Nothing, it was great.433: I would make sure that it's not too long and spend time answering questions. Theinformation could be handed out so that students can read it. We don't need to listen tosomeone read something to us. (I don't mean that in a negative way).439: NOTHiNG449: Make it more interesting.455: Give more advice or help to students just starting college463: I do not remember my orientation, it was 6 years ago.474: They should assit better in telling you what classes are desgined for your major/degreeand which ones will be transferable to other universities.477: Give more information to students who need to take prep classes480: Focus on issues that are important to all students (i.e., how to register, using HawkNet,WebCT, etc.) and shorten the orientation period. It seemed that most of the orientationwas taken with discussion of how individual student issues, such as how a student's grantprograms would apply. It seemed a waste of time to have to attend a 2 hour orientationfor approximately 30 minutes worth of useful information. For lack of a better plan, limitorientation topics to general topics, and refer students with specific situation questions toan advisor.485: Make it more interesting, possibly one on one, the fast pace confused a lot of students andthey gave up on trying to follow what the instructor was presenting.495: Give students useful information. I felt that the orientation was a complete waste of mytime. Everything that was said could easily be found on the paperwork given at time ofadmission, or the student handbook.497: I thought it ran pretty smoothly. The person who ran it did a good job.521: I was a transfer student, so I already knew what steps I needed to be successful. Theydidnt even try to give me a chance to do it on my own. I'm not an 18 year old kid straightfrom high school.539: Completed orientation on-line- I was a transfer student543: Transfering possibilities. The Start of picking Classes.577: Have someone there who knows what they are talking about..578: Nothing.602: Have more advisors available, also present in paper the different degrees available.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 55

618: The orientation gave a generality of knowledge for going back to school. In the long run,it was not detailed in the necessary ways to study as well as notetaking that I wasexpecting.626: Make it more interesting632: It might need more one on one time, I had questions at the end of the orientaiton but therewere only 2 counslers answereing questions and it seemed that everyone that attened theorientaion need to speak to the counselers. So either more time with counsler by makingit a requirement to make an appointment with a ccounsler that day or orientation mighthave to be more in depth so there wont be many questions.636: The orientation is geared to the student coming from High School. There is a portion ofthe student body that is older and working that would be better served if these conditionsare taken into account. For instance, the orientation can be held after 5:00 PM.645: Nothing it was good647: I would like to have an advisor assigned to me and available one/year to meet with.652: Possibly put it up online.655: I honestly don't remember mine.. twas 5 years ago.665: I believe the new student orientation was pretty good. It gave me the information Ineeded to get started with classes685: It was good.720: It wasnt really that good, i just went so i could get my prerequisites.729: Allow for more one on one time with new students and advisors, don't just lecture themabout where to go and who to see if there is a concern or question.759: The information was basic. The information on the powerpoint was out of date such asthe current tuition prices. They should show the students around the whole campus.769: not much!!!770: it was alright, there should be check ups for the freshmen to see if the ideas that werepresentd are working.772: They were straight forward786: let students know how long it takes to bee seen by the unhelpful student service staff.791: Their was no one from Fiancial Aid even present at the Orientation. It was a basicoverview of the school, and classes available.792: Orientations are only helpful to students that have little or no common sense. HCC'sorientation was well put together.803: Have an assigned counselor to a set group of students. Therefore, each student can get theindividual help needed.806: explain the webadvisor more throughly838: It was helpful but at the same time it didn't answer a lot of my questions because I am aVeteran and they had no idea how to help me.864: Give us the write info!!!!886: nothing902: The orientation went well, but seemed put together at the last minute. The only beneficialtool learned there was how to register online.911: Less paperwork917: it was really helpful i took it back in 2005.919: the orientation is fully covered922: Give more information for financial aid studentsStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 56

931: Have each student plan their classes for the first 4 semesters of school.953: keep it at one college. When I went to orientation, I expected to go to Plant City Campusonly to find out that I needed the Brandon Campus.968: I don't think there is enough information given on how to balance out your schedule forthe future. You get help setting up that semesters schedule but they don't give advise likedon't take all your Gordon rules in one semester. And show you how to balance it out soyou can be more successful and not burn out.973: make it shorter. alot of the information that I recieved was repeated at least three times991: more student speakers... I became one to explain my success story in the spring of 2007993: Let transfer students be able to enroll before orientation. Since I had to wait fororientation I lost all the classes I wanted to take and lost my pell grant because I couldonly take one classs instead of being full time.996: I wish it was more fun. I felt like I was in class. Although it was helpful, I was scared ofgoing to my first of class.1025: Nothing you guys did a very good job with informing me about information1040: It's already good!!1050: Include more information about what classes are required for graduation for differentdegrees.1066: they are ok1067: I have to think about it, I just left orientation. I would like you to know that going toschool is a life long dream,and the only two things that kept me from going is FEAR andnot smart enough.It has been 30 year. I know it will be hard, but this it my life dream. Ijust wanted you to know.I am so happy,I'm almost there. I'm not gong to let FEAR takeover anymore.1080: It was so long ago, I don't even remember what it was like.1111: More chances for questions.1116: Any questions I had were answered during the process of the orientation, but I would'veliked there to have been a couple more advisors on hand because the few that were therehad lines of people waiting to have a question answered.1123: Have some thoughts about an orientation that includes returning students walk the newstudents around campus to familiarize them with the campus.1125: It was good the way the course was set up.1128: Stick with the highlights of the presentation and try not to go into too much detail, thatswhat questions are for.1133: Not much. In reality, it doesn't really have to much of a use.1193: My experience was fine they held the door open a little longer for me because i was alittle late. thanks1211: It's perfect.1212: nothing1225: No need to change.1232: Set appointmeents to talk to an adivsor1241: its good the way it is!1263: nothing1272: Have it a little bit more interesting.1292: i had orientation at the dale mabry campus but im sure the brandon campus is just fine..1294: no need for improvementStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 57

1297: Nothing. The staff was friendly and informative.1301: Not require it for those who have already taken college classes.1307: nothing1310: Give more information for those who are out of state.1322: I was pleased with the imformation provided on the orientation.1344: I can not remember if note taking skills were taught but I feel that students should learnthe importance of proper note taking at orientation.1345: n/c1349: be clearer1359: no comment1362: Have other students come in to talk to the new students so that we can learn from anotherstudent's perspective also.1377: Add a little more enthusiasm to the orientation program. A tour of the campus would benice.1385: it was good1414: I don't see why it's mandatory.1435: Provide more info.1439: nothing1445: More energetic speaker. Get the crowd into it.1461: Make it not so boring!1462: During the orientation procedure the hand out should have numbered pages and theirpage numbers should be referenced throughout the progession of the orientation.Financial aide information 'on page 7' would thus replace 'about in the middle of yourbooklet'. I feel this would help everyone to keep pace with the Orientation Director andalso allow them to easliy identify if any pages are missing, rather than they can't findthem.1464: make it shorter as it was so long it got boring1469: Have evening sessions1485: nothing1507: Nothing my orientation was very informative1519: Tour of the campus for all incoming students1520: make it more interesting1523: Tell more about HCC. There are definitely students for the first time in this college andtherefore many things are new. Helping students to understand how the college rulesand lows are working is a big plus also .1526: I was given wrong info by an advisor as to certain classes that I would need when theywere made available at the end of the orientation.1571: How information for all clubs on campus1575: The orientation was very helpful and wouldn't change anything. I might add that they bemore clear about degree enrollment and how the CPT will effect your classes.1597: dont make me take it1610: nothing, Stacey was great!!1612: it's good1618: more information, it was very short.1633: It would be nice if students were able to tour the campus and meet with an advisor onorientation day.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 58

1647: nothing good already1648: have better presenters1651: keep on doing what you are doing. I found the orientation helpful.1662: nothing all information given was completely useful and left me without asking too manyother questions.1682: The transfer students don't really benefit from this. I Would have rather been taking timelooking around the campus, or preparing myself to transition into school again.1695: explain more about the general education requirements to be fulfilled.1700: n/a1727: Make it available online1732: have more staff avaliable to speak one on one after the orientation1765: More questions.1783: Explain what they need to accomplish to receive their degree.1798: I went to new student orientation, however, I did not pay attention at all.1814: no coment1828: Offer more orientation dates.1843: take it online or make it longerStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 59

CAMPUS = DALE MABRY3: help more than just saying this is what you do15: it was helpful17: have less people in an orientation19: Offer more times30: I already had my goals and what I needed to do. I did like the encouragment to not beafraid to take student loans in order to better yourself. I don't remember much else aboutit.39: tour of the campus, nicer and more helpful stuff43: explain a little more in detail what we need to accomplish59: Provide more one-to-one counseling after the orientation is finished to those that stillhave questions.61: n/a67: Go more in depth about the process of registering for classes. One in particular I wouldlike to bring your attention is when does registration open send e-mails and put postingson bulletin boards at school.71: was fine75: offer smaller class and encourage questions83: My orientation was held in August of 2004 at 5:30pm by an Advisor who seemed to berushing through it to get home. Also, we had it in a room where there were no computersto access course scheduling.93: i don't really think there is any need for orientation.94: I don't think HCC can do anything to improve the orientation it's already excellent!!Personally I had a fun time at the orientation!100: I was very satisfied with the orientation.109: give campus tours123: It was very negative. We were told we would not received any attention since the classwas too big. I considered quiting that day. First semester is a nightmare. You can't getinto any classes and if you do they can be dropped easily.130: I think that the orientation could talk a little bit about if you have a class that requires youto take a lecture and a lab and you have one without the other, that you need to stand inthat long line to sign up for the missing half after getting a signature from the Dean... thathappen to me this semester131: divide the students into smaller groups141: be realistic143: Nothing everything is good.145: Maybe a tour of the school so we will not feel lost.147: Can't think of anything I would change172: provide accurate informations to the students so they don't have to take and pay for theclasses they didn't even needed(which delays the progress towards the goal).175: offer more times.179: I was completely lost and thought the orientation was uneffective. Ask me today whatwent on that day and I can honestly say I do not know. If it isn't good it won't stick.Make orientation a fun welcoming experience, I just remeber being stooped up in a roomfor hours.181: Have a more individualized attention on a student-instructor basis.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 60

191: To have more information provided for the new students.200: my orientation was to years ago, but it would have helped me if in the orientation therewouldn't have so many students being helped201: When the student doesn't speak English, could have there someone speak spanish.205: I had already been in college for a while so it did not help me, but it might have helpedhighschool grads. I think you should only have to take the orentation if you are ahighschool grad and have been out of school for a very long time.228: i thought it was good229: The orientation was extremely helpful, it assited me on how to use hawknet and how todrop and add classes. Overall, I would definitely recommend students to attend newstudent orientation if they want to be successful at HCC.242: it was online and quite confusing.248: have a campus tour250: more one on one time251: Nothing it was very informative.265: have more of them so students don't have to wait a month after taking their placementtests.285: no suggestions at this time287: Neutral294: try and make it a little shorter. i know it is shorter than most colleges, but it is still long.296: Explaining more in full about the registration of classes and also how to view the otherthings provided on hawknet.299: more one on one time312: Have a real orientation and not something on the computer.322: they need to help you more on what you need and be there to answer questions338: Offer more flexible orientation dates and times.347: Just have people who can provide accurate information and is able to answer thequestions within reason of a new orientee.349: Don't just stick students in front of a computer and call that an orientation.350: I thought that the orientation was great.353: For me, I thought the orientation was too long, because I had read the information onlinebefore attending. Also, much of the information didn't apply to me. However, there werea lot of people with questions, so for them it was probably more worthwhile.358: Things need to be explained more clearly about the process.363: When I went to the orientation I got all the information I needed to get into collegeclasses.373: The instructor was talking VERY FAST, he was not answering the questions AT THETIME THE QUESTION was being asked and by the end of the session, he was more of ahurry to dismiss us than to attend to my questions. Needless to say, I made aappointment and meet with my Counselor. She was terrific, answered each question andI left her office feeling confident that I will success. The old saying still works ..... it'sthat RIGHT teacher that will do RIGHT in providing instructive, constructive insight, andinfluence, as a leader in preparation of tomorrow's leaders. It's not standing in a room,speaking loud and arrogantly boostful. That's the army way not HCC's.375: orientation was great. a great first step. probably the most informative part of my entirefirst year.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 61

398: Nothing405: In the student orientation, HCC should tell the students about its educational qualities.411: i think that it was very in formative and helped me alot425: Make orientations shorter. No one needs to talk for an hour on how to pick a class online.450: HCC did a greatt job with student orientation!470: again, provide more information for obtaining the degree desired.471: I was a transfers student so the orientation that I did was online. I do not agree with this,I'm sure HCC has a lot more to offer that I'm not aware of because I never received a tourof the campus or any addition information that you of been helpful.472: tour of campus (liberty, cafeteria, story etc)476: nothing505: none506: Have more orientation sessions so that those that work can have options that can bescheduled better without missing important work hours.518: They should not make you choose your classes right there because some people needtime to choose their teachers.520: imform students where they can go for help or find places ect. finincial aid,library,cafe.540: Give more time to do hands-on things.541: The orientation went alright but it did not include a tour of the campus or a tutorial ofwhere you would go for certain information. I feel it would have helped me save a lot oftime and energy of waiting in the wrong places to see the wrong people. I also feel theorientation should have included something to help those that know they want to be inschool but don't know what to go to school for.542: Nothing that I can think of...548: not sure549: Have people available to answer questions.551: I do not know557: Orientation was nearly 20 years ago for me.582: have counselor that are more knowledgeable and more than one.594: Nothing.604: its fine609: To make the admissions process to a four year university easier on the student, HCCcould make a priority to maintain up-to-date information on each of the A.A. degreeprograms. This would make it easier when graduation time nears.610: Have students directed to speak with advisors one on one and state ALL expectations tograduate as well as what credits do and do not count toward graduation.620: It was good enough.627: The orientation was too long, the instructor really only told me how to register forclasses.635: Eliminate that process and put a customized easy online orientation.639: Have more one on one.643: It dumbs down the student. Make it more fun and interesting.650: everything was perfect657: knowing when to get books, where they money would come from what fees are invovledand what are next steps will be659: Make it shorter. It really does not need to be as long as it was.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 62

667: n/a671: less boring.673: less boring676: its really boring677: Tell more about the campus activites, and things to do with the campus678: I like how you can do it online.679: I had online orientation and I heard that everyone else who had the orientation in personsaid it was pointless.681: Make it not as long and to the point682: not much if anything at all704: HCC must evaluate the dreams of each student and help their to get those.710: Have a student help run it!711: Make it optional, orientation didn't teach, show, or open my eyes to anything new thatwasn't in writing for us already.732: the first time I enrolled I did not receive student orientation. So it is very important toknow about all services that college has for students733: I don't know.736: More information about the school and question / answer sessions. Talk about the Deans.740: To orient more about the classes that they really requiered, and talk more about them751: Make it shorter and explain what classes are the best for you755: The orientaation was OK but I don't feel that I had all the information that I needed and Ialso feel that if the orientation classes were smaller or more staff that I could havereceived better information but I really have no complaints.756: i dont know757: nothing it's fine as is764: be more clear on their explanation773: Make it a "full" day, eight hour, class including a career counseling session. As myself,some students do not have the time to continuosly go back to campus for different thingsthat can be candled in one day for the most part.795: nothing i thought that it was very helpful804: provide more information about classes and regiestration809: Take more time alot of students get lost quick..813: nothing820: My orientation was fine the way it was.837: give more information if needed840: Well when i went, everything was perfect and they helped me to pick the right classesthat i had to take and explain everything that i was confused about.841: Briefly list some of the services available other than the academic & financial aidcounselors...WINGS program, career assistance office, resume assistance, daycarecenters at Dale Mabry & Ybor, etc...I was unaware of most of these unless I happened topass the room when walking around campus, or by word-of-mouth from otherstudents...they were not promoted well!846: i don't think you really need it.862: I do not think that it is entirely necessary to have a mandatory orientation.865: I was a transfer student and it didn't tell me anything new, because I had to take theorientation it made me miss out on classes I needed to sign up for but couldn't until theStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 63

orientation was done. I thought it would at least tell me where student facilities werelocated (bookstore, test center, computer lab).868: after orientation i was still unsure of how to pick classes. and the orientation assumed iknew what field i wanted to continue in. i had no idea.869: The instructor was extremly helpful, Ms. Vickie S.....something.874: n/a879: Just to make sure students know exactly where to find the help for every situation theymay come across.882: well walking around the campuse not just a class where you sit and take notes891: Nothing, i learned a lot and allllllll of my questions were answered.892: Is ok because they give us all the information.898: have a campus tour and some more information regarding clubs and organizations fromthe school920: A little more detail to what a student can expect.948: Have student orientation that gears towards helping working adults be more sucessful. Ibelieve most older working adults need more help in obtaining the college levelacademics. High school did not prepare most of us years ago, because at the time wewere not thinking about going to college.952: I can't really point out any faults, but I guess there is always room for improvement954: they never really told me exactly what i had to do after orientation was over with. i had toask a friend to help me out. so i think that hcc needs to have more than one person fororientation and that they help each and every new student.964: I think that better informed advisors would make any life altering experience better, byreally trying to help direct students with their goals, and if they don't know then haveresources set-up.978: separate to small group and then can have enough time to answer different quistion989: It does not need improvement1003: Not all new students are available during the daytime hours. Evening hours would beappreciated.1004: nothing1012: As a new student, unless you are part of the SLS 1501 class then you will not get a tourof the campus (e.g. the location of the library....etc.)Sometimes we all need a littlereminder particularly when we have been out of school for awhile1013: make it more fun..dont make it a sit in like the whole 3 hours. A tour person takes peoplearound campus to get to know the campus. Also a game where people in the orientationcan get to know each other and meet new friends specially for freshmens in college whocome in not knowing anyone.1016: Have people that know more about all of the programs and requirements for eachprogram available at the college.1017: After I had someone over the phone tell me I had to go to a new student orientation...Ifind out when I get there that it wasn't necessary for me because I had already been dualenrolled a few years prior.1024: Elaborate on how course credit hours could affect personal schedules.1028: Online orientation; web site was not easy to use; some useful information, but mostlythings I already knew, or did not need to know.1034: I thought that the new student orientation was very helpfullStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 64

1072: No suggestions. Was very helpful to me.1087: more in depth and not make it boring. more student interaction so people can relate.Clubs (officers) should be there to try to attract people about their clubs.1088: The only thing helpful to me was learning how to register for classes online. Everythingelse was a waste of time. The orientation would be better if the instructor could be morehands on. WHen I went, the instructor was too busy and there was a long line of peoplewaiting to ask questions.1089: Know one gave me a tour of the campus (Dalemabry)i was lost an confused. If it was notfor my strength in not giving up I would not have started college. I think in the newservice oreintation should include a tour for day students and night students.1096: don't really remember what happen that day so no idea..1098: I thought it was a waste of my time.1101: more information this could include a tour around the school1102: show similar majors that you can go instead of the one you are planning to major in.1120: Makes the orientation period shorter1134: .1138: N/A1139: I attended an online student orientation. However, the paperwork that I receivedproviding directions did not look professional. I believe that HCC could improve it'simage by having materials with a more "finished" appearance, and a more professionallook. I strongly believe that appearance can gain respect for the institution.1144: Nothing really; it seemed fine to me1146: long time since i took it but i would recommend an orientation before the studentplacement test giving the student a booklet to study from to help remember the littlethings like fractions so they do not have to go back so far with the basics....1150: the lady in charge could be a little less rude.1153: I took the online orientation. Let more students do this.1157: I attended the Honors Institute orientation and it was very helpful and informative1164: Have the orientations before the deadline for financial aid information has to be turned in.Example, I am a nursing student and I did not receive the costs for the program anddetails until orientation. This information would have been helpful when talking with thefinancial aid department and applying for my student loans.1167: Can't think of anything.1173: They should inform us about our degrees and our estimated time to complete it. I wish itwas more like USF. Very informative.1178: I spent over 3 hours there to learn nothing I didn't know already. I had taken a single classin the previous semester, but they still insisted I attend an orientation for my degreecourse. There was no representative from my degree and everyone there was doing adifferent course. I learnt nothing. It was 3 useless, boring hours of my life I will never seeagain...1184: For it to not be so long and drug out1190: The new student orientation would be nice if it went by faster.1192: It's been a couple of years since i attended, so I must admit I'm fuzzy on what wasdiscussed.1195: nothing1199: It was pretty good. A few things were repeated alot.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 65

1200: Most clearly.1213: give more concrete information regarding class schedules and expectations for thoseclasses1221: Offer more info about tuition assistance such as grants and scholarship opportunities.1222: I had a hard time registering for classes that day. Something was wrong with mytranscripts and in return,I couldnt register for the proper classes. I think there should bemore "instructors" help there. There are more students than helpers.1229: A tour of the school would be nice.1233: It needs to be more personal. I heard about how great, and wonderful HCC is, but thatwas it. The questions asked were hurriedly answered. There wasn't any input orexplantion to the process of figuring out what someone was going to major in.1245: Not make it mandatory1252: nothing1261: The orientation was very helpful, and informative. I would not change a thing.1264: Not give so much information at one time, it's overwhelming.1267: Make it more interesting. Get people excited about college. Have upbeat people do it.1276: I came to HCC attempting to get my RN and the orientation would have benefited memore in the future if I would have been pointed in the direction to speak with Mrs.Sandrowits (nursing Coordinator) because I would have planned thing differently andwould've been better prepared for this program.1278: The orientation is fine the way it is, maybe be more detailed.1282: give more practice1283: Talk more about the honors programm, student activities and clubs, and about all thehoops you have to go through in order to get the classes you want.1290: well i didn't go to the hcc's normal orientation. i went to the honors extended orientation.it was tons of fun and doctor lyons prepared an excellent selection to inform me of whatto expect.1295: Have people standing by that can answer the student's questions and can direct them tothe correct person/s.1296: Nothing! He was awesome!1300: It was short and I had no idea what classes I should take my first year. When I asked Iwas told to speak to a counselor.1302: Be detail in the presentation its too general.1303: N/A1312: The only thing I learned at orientation was how to log in1315: more info about requirements... less boring crap about study habits.1353: N/A Maybe add some refreshments.1356: n/a1366: Not make it mandotoray, everyone don't have time for the orientation, and the times thatare usually available are early evening what about the people who work? The times arenot flexiable.1370: more info on classes.1374: actually provide new students with resource information prior to them needing it, i.e.,tutoring & writing center availability, etc.1380: stress going to the counselors office and administrative office to get a real idea of howlong you will be there and what classes you need to take.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 66

1383: During the student orientation they could ncourage the students to take the collegepreperation class and also seek career counseling.1387: Make it a little shorter.1398: I did it 5 years ago.1416: nothing1426: Nothing1434: Everything was right and all of my questions were answered.1438: some people should be better prepared1487: I was lost during the new student orientation. It was busy and even though I had appliedlate because I moved all of the sudden to Tampa, I was not helped in a timely manner1489: maybe less crouded or more people to help students out1501: Not really, I mean yes it helped in the direction of getting your classes but you still walkaway wondering what you just did?1548: N/A1595: I did it online.1596: no problems1606: it's been so long ago, that it is hard to remember...however at the nursing orientation, itwould have been nice to have had a syllabus prepared prior to the start of class. that way,some of the more required introductory reading may have been more easily achieved asopposed to having 6 chapters assigned within 2 days.....1607: None1635: Encourage students to have a realistic outlook on future job market.1641: Explain how to pick classes in the future, so the student doesnt have to go back to ask forhelp to a conselour1645: Have more people present to help with picking classes.1653: explain more about prep courses.1669: Everything1683: I did the cyber net orientation and it was enough to get me started.1692: I feel the orientation is a great start to college because it answers so many questions thatyou might have regarding your schedules or just the overall college jargin that is used. Ithought it was wonderful and I wouldn't recommend any changes. If its not broke whyfix it?1698: Nothing it is good how it is.1711: A little more imformation on certain scholarships and what needed to transfer to usf.1715: make it shorter1718: not so many students at one time, it gives more time for the instructor to give help tothose who need it1725: HCC should have individual or smaller group orientations for more support.1729: They should have appetizers so we can pay attention, while eating, without falling asleep.1730: they should be more excited because it can be boring and have appetizers1731: Walk around the campus a little more so you know wherev things are.1743: it was just fine.1747: Right after the class, the new student should be paired with a counselor for one-on-one Q& A.1755: More adviceStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 67

1759: The required orientation was hard to schedule - particularly for working adults that doNOT test into prep-level. I tested into college level, but Dale Mabry only offeredorientations for college level students in the mornings. I already had to take time offfrom work to take the cpt & thought it was a bit stupid that I had to take time off again.Particularly since the prep orientations were available at multiple times.1762: Maybe have a one-on-one option at the end. It would've been helpful if we'd been toldhow to 'get' and adviser at the orientation session.1763: tell the guy that does it not to say "these are the easy classes, and these are the harderones" that's absurd!1764: ITS GREAT1771: it was really good. it totally helped me.1774: give a tour of the school and show where every thing is that the school has to offer1790: Clarify about its advising guides' recommended electives for different degrees.1791: i found it to be very good1806: You could provide where to go to help with tutoring and staying focused on classes.1809: The new student orientation was not very helpful in my opinion if you were not needingto take prep courses because that is all the staff talked about that was doing mine. I thinkthey should be more focused on helping the students start out on the right track whenpicking their first semester's courses and help them to identify with what their goal is inthe future.1811: they should give tours around the school because that is what most student expect froman orientation.1815: i wouldnt change anything it was nice showed me how to do everything1834: The orientation was presented well. They could have included information about theGymnasium. I am not sure if I could use the schools gym without being in a physicaleducation class.1849: IT WAS GOOD1857: Enough information should be given to the student on academic performance.1862: Going over the process of registration1865: Orientation was goodStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 68

CAMPUS = PLANT CITY13: I was pleased with my experience with orientation, so I have no comment aboutimporvement.46: discontinue it.76: it was too long and gave a lot of useless information92: Nothing, it was great.114: Meet with the advisors167: They were very helpful in the process of signing up for my classes.168: The orientation was wonderful. I learned how to register for classes and received all ofmy test scores. I was shown around campus. Any questions that I had were finallyanswered at that time.176: Not make it so boring and lengthy249: make it faster255: I was not given any info on extra stuff outside of class info. I wish I would have heardmore about clubs/organizations that were available. Also most of what I heard I knewfrom the admissions process.266: The person running the orientation could speak with conviction in terms of helpfulresources for new students. I believe that this would help to alliviate some of stressassociated with starting college (i.e. choosing a career, planning a feasible class load persemester, etc.) by letting the students know that there are people on campus that care tofascilitate student success. As a new student, I felt very overwhelmed and the orientationleft me even more things to worry about. Looking back, it would have been nice to leaveorientation knowing that I wasn't alone in feeling overwhelmed and that there werepeople on campus willing to help me figure it all out.274: It would be nice to have every student leave with a class schedule made so that way itwould be less stressful for the admissions center.345: NA374: The orientation is probably more helpful to high school graduates. As an adult, I foundalot of the information repititious. I am sure it's helpful to new kids attending.379: no comment383: I took mine online...so no comment392: make it more interesting467: Very informative488: i dont know490: n/a.515: Perhaps weed out unnecessary information so that the orientation does not last so long.By doing this students would be able to maintain focus and concentration.517: all i have to say is i already knew everything they told me644: The only suggestion I have, is that if [a staff member] is providing the orientation, that henot be nearly as arogant as he was when I attended!697: I think they needed more people to help the students pick their classes, all that wanted toat that time. It was one lady trying to help all the students at one time. Other that that itwas good.725: give students more notice when there is an orientation coming upStudent Satisfaction Survey 2007 – Q6: New Student Orientation – Page 69

812: well we didn't really learn much about where everything was because of the construction.Still it would have been better to talk us thru where everything would be then sending usout with no idea.819: it was rushed, did not retain information to schudle classes on my own. i still had to speakwith an adiviser867: Maybe have more than on person conduct the orientation, therefore while one person isgoing over things and demonstrating things to the group, the other can be answeringquestions that anyone may have.871: IT WAS WAY TO LONG880: I liked the orientation I feel as though you shouldn't change it at all.916: It is wonderful the way it is.966: Need more staff to be able to help out with questions.1021: I think that the orientation I attended was very helpful and I could not of asked for more.1055: Student need to know who they can go to if they have a problem. So at the orientationyou could introduce some of the staff members that they should know incase they have aproblem they can go to the right person..1075: The orientaton was awesome. The information covered was perfect for any freshmanattending the college.1214: The slide show was full of information that i forgot. We couldn't take the tour because itrained, so might have helped. Even though she tried to tell us where everything was, Istill had to ask the security guy where my class was. Even then he took me to the wrongclass...1260: HCC could aim a little more toward students which are attending school years after highschool. when i attended orientation, i knew nothing about college. They assumed we ALLknew a lot of things that were learned about college in high school.1284: it was really helpful1339: Don't change the orientation too often.1346: be more consistent1352: it was not really that helpful i really didnt see any point to going to it1400: n/a1424: promote it more1446: It is Way too Long1500: When I had my orientation the computers were not working;therfore I couldn't learn howto register for classes and when I went to ask someone they got upset with me and lookedat me and said I should have learned that in orientation and I didn't. Make sure that youshow students how to do everything.1506: I am gald that they do have an orientation that we could attend. I found it to be veryhelpful in registration and in finding my classes and where all the bulidings were located1518: Make it less boring. It is just to long.1524: apply more education1557: be one on one with those that need more help.1567: The orientation should be optional. it's not needed as much as they say it is1600: She spoke a bit fast, I didn't have much time to take notes. Other then that, everythingwas fine.1605: Tour the campus1614: It doesn't have to do anything. That orientation helped me a lot.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 70

1631: nothing1644: Tell more about the realities of what should be expected. and give detailed instructions tobe successful at HCC.1652: Be more involved and make the groups smaller for one-on-one attention1671: I really don't recall the orientation that well, I know the introduction to the school was anice way to transition into taking classes.1680: I would approve that it be less shorter than it was!!!1681: Have coffee breaks1813: I was happy with it.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 71

CAMPUS = YBOR CITY18: they should provide a means of letting the incoming student to show a level ofsatisfactio.40: BRING IN MORE STUDENTS TO TALK SO THAT THE NEW STUDENTS CANGET A FILL FROM THEIR SIDE51: Maybe they could sit in on a academic course to learn that there are differentrequirements for MLA or APA for different sections...107: Mr Blue instructed my orientation. He is also the best in the advisory department. He hasgiven me accurate assistance.115: make it more clear to what they are talking about.152: Mr. Blue and Ms. petway are great198: for me it was really good210: nothing. it was good.261: More thorough302: Offer more frequently and make the sizes smaller. Some people kept holding up theprocess with question after questions, and the moderator/presenter wasn't capable ofkeeping things moving.313: be a little more informative340: The orientation I went to supplied me with all I needed to know on how to register, andwas a really great help!436: Seperate the financial aid presentation from orientation. I am paying for my own classesand being reimbursed by my employer, so the FA presentation was useless. It was thelongest part of orientation and I felt the time would have been better spent gettinginformation about registration, clubs, programs, etc. The orientation didn't tell me much Ididn't already know about HCC already482: It was just a palce to had out more confusion paperwork to the students. I feel that themajority of the information given out did not apply to most of the students.498: Explain things better. I am enrolled and working toward a College Credit Certificate.When I chose the certificate program that I wanted to work toward, I assumed that all theclasses that I would need to take were listed. Now I find that some of them haveprerequsites which will make is longer for me to achieve my goal. All classes that arerequired should be listed.522: That was a long time ago and I really don't remember too much about the orientation,thus the answer for Q5523: by having all the teachers from the prep programs so the students can see who thereteachers before going to classes.525: nothing it was fine561: Be a little more clear on registration policies I.E. Time frame to complete Pre-Reqs590: All of the tasks completed at the student orientation could have been easily done online,there was really no reason to come in for the information received on orientation. Thespeaker did not give any key information that made it necessary to go in person to listento her talk. She wasn't very nice either.765: Seperate the orentation process. One for students entering HCC directly from highschool and another for people returning to school after working for several yearsfollowing high school.778: have more coucelors come to the students one on one.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 72

780: give information about what each department does.784: Better tour of campus is needed. Update maps both at school and on website with currentpictures and building descriptions.787: i think everything was okay.805: help to enroll in hcc834: Orientation took up several hours but I don't feel that it was very helpful. Most of thethings I needed to know I've had to find out on my own or ask other students.843: Nothing856: Make it fun, Honestly it was so boring I almost fall sleep during the presentations. Havetwo or three of the different students clubs and organizations to come, not just someonetalking there.878: All I did was go to a computer and read it wasn't very helpful.894: TEACH HOW VALUABLE THE ONLINE TOOLS CAN BE914: n/a926: DON'T TALK ABOUT ALL THE CLUBS @ THE CAMPUS THE WHOLE TIMETHEY NEED TO HELP U MORE WITH YOUR CLASSES AND WHAT YOUSHOULD TAKE AND LET YOU KNOW WHO ARE GOOD TEACHER SO YOUDON'T HAVE TO BE THERE FOR ABOUT 5YRS AND SO YOU DON'T HAVE TODROP YOR CLASS DRUING DROP PER.951: I had originally enrolled 16+ years ago, so I honestly do not remember the process.963: it's been too long ago to rememeber988: I actually enjoyed orientation it was very helpful1047: shorten it.1051: more staff to help speed the process up1090: The teachers/advisers in the orientation should guide students a little better on how to doa good schedule.1105: nothing1108: Make it more organized and clarify the meaning of pre-test1124: no clue1129: i loved it i wanted to take it again and i advised everyone that i knew to take it. especiallyat the brandon campus1145: Select better people to conduct the orientation and make the times flexible for thestudents. Of course I was blessed to have Ms. Vicky at the DM campus and she was onpoint and detailed.1148: It's fine1223: You could split up the huge group of people into smaller groups based on theirmajors/minors, and help them figure out what classes they need and dont need.1235: not sure1247: A Campus tour1257: Have the times and dates posted ahead of time so working parents/students can have achoice to make arrangements.1274: I think that HCC should keep a general orientation, but should also establish a degreespecific orientation for those who do know the direction they plan on pursuing.1291: Nothing, I have always wanted an enormous pen.1305: make it useful1340: IT WAS VERY INFORMATIVE. THE ADVISOR'S WERE EXTREMELY HELPFUL.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 73

1363: it was informative and fun, I left with the knowledge I needed.1381: hcc needs to schedule orientation in the morning1393: Be more precise, explain more on how to go about registering for classes. When I wasfinish, I had to go to a current student for help.1395: Everything was fine1442: I think the student orientation is as good as it can be.1458: Tell you the next step to do when you finish the first semeter.1463: Nothing keep doing your job1474: Explain some of the processes that differ for students that are to be dual-enrolled oradmitted early.1510: explain procedures at a lower pace. Too much info explained all at once and fast. Can beoverwhelming.1538: i think the staff did a good job in helping us to register online1559: nothing1587: Make it for different hours. Most students have to work.1617: successful1621: give out free food and lots of it.1646: Not as long. it felt like they were going over stuff people should already know!1687: get you more involved instead of talking for hours1724: Make it more fun. It was a bit boring.1752: It was a waste of time, because I already knew all the information given at theorientation.1787: They directly registered me for writing which İ had not passed on CPT without myknowledge and İ received a bill for a class İ did not register for or attendedthe class for.1836: Its very informative and a great tool for first timers.1837: It shouldn't just be about setting up a hawkmail account. There should be more, one onone.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 74

CAMPUS = MacDILL CENTER183: nothing, it was great!1430: nothing the orientation was pretty helpful.1663: Most of it didn't pertain to my situation. I already knew most of what was presented.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 75

CAMPUS = SUNPOINT CENTER532: the instructor could talk slower and not so fast and give a bit more examples.1015: I did but think what people need help with the most is regersitting for classes.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 76

CAMPUS = OTHER273: Nothing I like it!833: Other than learning how to register classes orientation was useless.The problem lies withthe advisors. The advisors are not trained well and always leave out importantinformation regarding class selections/requirements. More training for advisors would behelpful.1405: When I attended my orientation, we had more people than available computers whensigning up for classes and learning about Hawknet through personal experience on thecomputers. So I would have to suggest a larger room to accomodate more people.1751: The new student orientation should include a tour from one of the members of SGA. Thiswill help students familiarize themselves with the campus and where everything islocated. At my student orientation, I just received a map and was sent on my way. HCCshould cater to the student's needs and the staff should go out of their way to help the newstudent. The student should not feel like asking for staff's help is a burden.Student Satisfaction Survey 2007 – Q6: New Student Orientation – Page 77

Q9: WHAT COULD HCC DO TO IMPROVE ITS ENTRY-LEVEL TESTING PROCESS?CAMPUS = BRANDON20: No opinion.32: the test center staff was nice, and provided excellent explantions.45: I don't think they did tell me anything.74: they need to do more then just print out the scores and hand it to you, they need to tellyou where you should score what you did score and the minimum score allowed103: they did not explain whatso ever what my scores meant111: It could be improved by putting online.132: give more time and advice student to take test when they have prepared enough.to avoidthe pre classes139: nothing189: Actually explain the results of the CPT after the test. I asked if I could get a copy of theresults and was told "they will go over that at new student orientation"195: the people has to know what to do becuase i had two differents tests to star in HCC199: he didnt really no how to explain it204: My results told me I needed to take a particular class ( class # was provided) I was thenunable to register for the class because i in fact did not need to take it or the cpt test. Verydissorganised and confussing advisory and financial aid staff.244: The test center staff was not helpful at all, they pretty much sat me down for my test thensent me to the counselor office to get my results.263: Make sure it is known that these tests can be repeated.264: nothing was stated to me at all about my test scores.284: n/a308: staff was great!315: it is fine as is326: Entry testing was fine.396: They told me that they couldn't tell me what I got so when I gave the scores toadmissions I didn't know what was going on.407: When i took my cpt it was not explained at all what i was getting into and what the scoresactually meant.412: when the students are done with the CPT, the test center should explain the test results.422: nothing. i think it is fine the way it is. The people in there are very friendly and theyexplain everything you need. and the room was very comfortable.439: It's not fair because some of us didn't learn that kind of material in our Senior year ofhigh school. I believe it should be on that level on which we understand.448: it seemed that it was memorized, it was also hard to understand what they were saying (they were speaking too fast)463: Again, it was 6 years ago.474: I think maybe you could have moe than one opportuity to take the CPT...480: No suggestions.485: I was satisfied with the test center service.495: When a vast amount of HCC students haven't been to school in a very long time, thetesting center should give a better study guide with EXAMPLES to refresh the studentsStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 78

memory...especially math. I feel that HCC just wants students to take the remedial classesto make more money.497: See my previous response concerning retaking the test for those who do not miss bymuch.508: Explain what the scores meant and what minimum score is necessary to attain entry into acertain level of classes.521: The test center was ok. There was a language barrier. They spoke english, but theirenglish was fairly poor.584: I attended the testing center in Sun City Center. [A staff member] had no idea what hewas doing. He pulled up the wrong tests several times, and didn't even know how to getme into the only test that I had to take which was the english portion of the cpt. He endedup having to call another campus to figure it out. Obviously your staff needs to be bettertrained!618: The test was very self explanatory. The test results showed that I need some prep classesthat is now very useful in the classes that I am taking now.632: I wasent even sure what the scores ment636: I was well served by the entry level testing process.638: Initially, I was going to take the test; however after looking at the practice test, I knewthat I was not prepared. I decided to take the test at a later date so I could review somemore.645: When I took the test I was told that someone in the advisors office would discuss theresults with me. They offered me no assistance in understanding my results.655: Nothing. No argument.658: There is nothing I could think of right now.687: hire nicer employees770: nothing, it was good791: I was told I did not pass the math portion, however I was not told the next step. I had togo back to Student Service and wait to speak with someone to then tell me what classes Ineeded to take. It would be nice if the test faciliator could read your results and tell youwhat classes you would have to take,thereby eliminating the need to go wait at StudentServices again.792: Undecided821: Nothing, the process is fine838: For me it has been over 14 years since I have used any of that information and the studyguide just gave you the answers to the math instead of showing you how to get theanswer.864: explain how important it is to take your time on the test. the fact that the person takingthe test should be aware that if he fails he has to take all prep course and can not registerfor any colleged course.902: My scores were printed out and handed to me. Nothing was commented on, nor was Iadvised I needed to take any prep classes until I looked into and read the collegehandbook for registration. I also believe the writing test was biased since I had not beenin school for over five years. I am in a prep writing course that even the instructor hasasked if I volunteered for and stated I should be in English I.917: i really didnt understant what prep classes were. but after orientation i did.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 79

919: let us know the test score right after the test and allow retakes for students that get a 100on a subject contrasting to the one that goes with it.931: Lower the testing entry level scores.953: nothing958: I think it's good the way it is.984: none991: I wish i ken i could have taken a review session to retake the test to avoid these prepclasses, bc they r slowing me down,. but no 1 informed me of this1025: have more practice test available to the students1067: To have a one on one. They were very nice, but they did not go over the result.1111: nothing1133: Nobody would discuss what it meant until the orientation.1151: When asked what my scores were, they said they could not tell me.1159: I had no one explain the result, they just handed me the result and told me that was it.1168: nothing1206: Let you know if you passed or not.1211: No comment!1227: I thought that the practice tests online at hccfl.edu are not exactly the same as what youtake in the testing center. The ones in the testing center were more difficult and as bettergauge of how hard those questions will be it would be nice if they updated the onlinepractice stuff.1230: They usually just state if the student passed or didn't pass1238: I think HCC should allow underprivileged students, who do not test well to retake the cptinstead of wasting 2 years of their life taking remedial classes.1263: maybe make the CPT a paper test that way it isn't as stress-full1292: also took this at the dale mabry campus and they could have helped me understand moreabout my entry level... the brandon campus im sure is much more helpful...1294: have a key on the test results.. saves a lilttle time but it students don't understand it thengo to the test center staff1297: Give a review sheet, if they don't already.1307: nothing1310: Nothing.1314: Nothing, I took it for dual-enrollment purposes.1322: It is a very good tool.1347: Nobody explained the results of my test and I was confused of what classes I would ofbeen taking.1349: Tell me what more scores meant1359: no comment1360: No one explained anything!1375: I was not informed of my test scores until I went back to the advisor.1385: they were wonderful1435: I did not know that the cpt test was that important1445: It's fine the way it is.1455: I thought everything went well for me, so change nothing.1462: The person I spoke with was very helpful.1466: have more practice for the testStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 80

1469: a little pre-test review session on the general areas covered by the cpt1485: they could tell us what it mean and what classes we will have to take1502: make sure that a new student that hasn't been in school in a long while understandsexactly what they need to take in order to sign up for his/her classes correctly.1504: i think there should not be a cpt test. it is dumb and a waste of time and money. i think itshould be an option to take that class not a requirement if you do bad on the cpt.1520: explain the results about the tests a bit more clearly such as what we did wrong1543: they told me the wrong information and told me i had to take a class that i didn't need totake.1575: I would change the review for each section of the CPT. When I took the math portion forthe CPT, it didn't include all that was on the review and I didn't get the score I wanted.1610: It would be nice to have someone at the test center discuss your scores with you beforeyou leave that day instead of waiting until Orientation.1647: nothing1682: Talking about the courses you have to take1695: it was fine. no changes nessassary1700: n/a1727: Let us know scrap paper may be used.1748: nothing it went smoothly1765: Keep it simple.1812: They didnt tell me anything1830: I think once you take the test it should be mandatory to see the counselor immediatlyafter.1831: I was not informed of my test scores until the orientation. My orientation was scheduledmaybe a week later1843: inform us about other tests we have to take and what the test means to us.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 81

CAMPUS = DALE MABRY3: they all have an attitude in there, even now when a teacher sends me there for a test9: I thought the testing was handled very well, well organized & pretty friendly staff27: It's all right.43: explaining more effectively.61: have something to let the students review because the student might actually know thequestions asked.67: get more qualified people or even attempt to train the people you hired!69: Gave a more thorough explanation71: make sure that the student is ready for the test encorage them to do the practice test first.75: Update the hand-out to better reflect the questions on the test83: Not make students feel like they are in an assembly line.93: more security100: They could be friendlier. They appeared to not care about me and my testing process.112: there needs to be more computer communication with Admissions and the testing centerin order to retrieve sat and act scores.130: The staff really did not say much of anything, or explain much of anything147: don't know of anything178: for someone who has never attended college,somebody might suggest what textbooks tostudy before taking the entry level test181: I think it's great.200: they shoud let students keep their test scores and they should have a personal interviewwith the students so the understand the scoring and process.201: So far I agree.205: out of state students she be able to take the exam again since the state is NOT paying forthe classes206: i was taking the test and i didnt finish all the way because the computer had messed upand i told the instructor and she said i was done and i tol d her iwasnt and now i have totake prep classes because i didnt finish the test216: Not very friendly.228: i thought it was good229: I was pleased with the service provided at the test center when I took the CPT so I do nothave any criticism.237: I didn't have anything explained to me until I went through new orientation, so I wasshocked when told I had to take a prep math class. I think that they need to sit and goover the results to the test and what will happen after taking the test.250: my scores were transposed wrong and I was registered for classes I didn't need. I wasadvised wrong by two people.251: Nothing it was perfect.256: More testing days...285: no suggestions at this time287: Neutral299: better one on one time!!!310: The test center staff were a little unorganized. They weren't sure what my results meantas my math information was borderline between 2 comp. levels.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 82

338: Offer an overview packet of what the tests are about and why. Provide information inwhich the prospective student can use to refresh his or her memory on the testablesubjects.339: No suggestions347: The test is fair. The did what is expected.357: i found that the work packet that they provided to study for the test. On the math part itdid not have all what to expect on that test and there was a lot harder question on the testthat required formals and if they were in the study guide on what to be studing it wouldbe helpful363: They explained me everything about the scrores I got and what to do next.It was OK also.364: yes365: Inform students that if they do not acheive a high enough score then they will have to payfor classes that do not count as college credits. This might allow the prospective studentto study up on his/her math or english skills before taking the test, giving them a betteroppurtunity to do well and not having to take useless classes.373: Both the student and HCC would benefit by allowing the student retake the test. I wasshort by a few points and according to HCCs guidelines, I must to take pre-requisiteclasses. I feel these prerequisite classes have been a waste of money and time. I did takethe Reading class and passed with an 'A'. I taking Algrebra and am doing quite well HadI been given the opportunity to retest, I know my score would have been higher and Iwould definiately be on course towards my degree.375: i would have liked to know exactly what i got wrong. it would have helped in theprerequiste maths i had to take.377: more polite and smile!378: I was not clear on what classed and how many classed I would need to take to actuallybegin earning credits that would count towards my degree. Again, I think bettercommunication and training would help the staff and students.380: a person should be able to take it more than once, not everyone does well the first time.382: The staff should help students to understand the results in details.For example,they cantell the student that the same test can be retaken after 6 months if the student wants betterscore so that the student does not have to take extra classes due to the lowscore,especially the score is on the border line.399: Be more informative405: Sometime when student takes the entry-level test first time, they get confused and do notdo well on the test. Therefore, I think HCC should give them another chance to improvetheir score.411: no one explained any thing they just handed me a paper423: Better staff450: Make sure the people working aren't rude and maybe explain just a tad more.453: Actually put what is going to be on the test on the study guide. (You would be suprisedhow many more people would pass.)505: none506: study guides do not give the proper study information... very little of the study guide isuseful for the items covered on test518: They should have given the students study guides for the CPT instead of just signingthem up.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 83

536: Hire people who willing to help students! I started attending HCC in 2005, and the staffwere not interested in doing anything beyond distributing the test.537: they were helpful.548: Make sure students know that they have to do this and MAKE THEM AWARE that thereis a study guid and maybe have someone in the room so everyone who is taking the testmight actually be quiet...551: I do not know552: It was for determining which Math class I needed. The classes I was assigned as a resultworked great for me.562: have someone on stafff that knows exactlly what is to be expected from the students andthatknow what they r doing569: I did not know that I could retake a portion of a test for a fee of $10. I may be a collegestudent with barely any money but that $10 fee would have been money well spent if Ihad known. I was put in the lowest reading classes available. I am not insulting thestudents in that class, but it was insulting to me having to sit in that class. My testingmight have been off that day so i was punished for two semesters having to take thoseclasses. So maybe if the testing center staff could give students more information on theiroptions, it could save students time and money.572: It's been years and I don't remember.582: you can imporve it by getting rid of it. we have to go through remedial courses with nograde and this take longer for you to graduate. i believe if we start out in basic coursesthen we can be successful in regular classes. this definitely need to be address.598: Have a more helpful and friendly staff.604: nothing606: No one told anything about my score. I had to go back to the admition department to findout what to do after the test.620: Good service.623: I feel that the student should be given a day and time to take the test. This would alsohelp the testor (not sure of the title) better prepare for their day or any situation that mayarise. What? Well, if the air was not working properly in that area, he/she would knowthe exact number of students they would be dealing with along with the faculty's numberof individuals that have been given the okay to use the testing center for that given dayand time. Thank you.640: Explain the importance of studying for this test642: Sometime, I have seen students that have taken level 4, but later the dropped this levelbecause it has been to hard for them.649: the way the test was set up was kind of confusing. i got my results at the orientation and ididn't completely understand them.650: tell me if i passed or failed before I left so I could know what classes to take657: I had no idea what i was getting into and was not prepared for anything at all and endedup failing two parts of the test because i did not know what to expect. And the test packetdid not help at all659: Instead of just taking you to your spot they need to explain what to do before and afterthe test. They never gave me any instructions, they just lead me to the room and that wasabout it.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 84

663: I did not know what was a passing grade and I didn't find out if I passed until I visited anadvisor two weeks later.667: There was an apparently pointless arithmetic test673: test on materials that are relevant to your major, for example i am in algebra because iwont to own my own barber shop.....?682: make them simplier702: have any guidence at all. When I entered I had to do all the research and find most of theway on my own.704: I had a lot of problems of information.721: may be they should explain better to the students the impotance of the CPT Test and helpthem prepare for it. they let me pass it without me knowing that i could study for it andwithout me knowing even the type and the structure of the test. And i ended up in Prepwritingand readind eventhough i don't deserve to be in it.733: I don't know.734: Outstanding!736: Tell the incoming students what will be on the test. Give them some sort of a comfortableenviornment.751: Make more questions755: THey wouldn't discuss what my results were.756: no opinion764: less repetative questions768: A better job of informing the student of the consequences of not taking the prep classesvs. taking the classes.809: maybe provide a class to help students prepare.. so they wont have as many students inpre reqs813: nothing837: could be more friendlier840: Well when i took the test it was really cold.. so i would say turn the air down.846: it's good854: Have staff that can make sure that after taking the test, the student knows where theystand and what classes they should take in order to proceed.857: I was asked to leave a few times during my testing and I was really distracted afterrecieving my grades I asked if i could retake it and staff said no I just found out it waspossible but it's to late for me879: Let the students know about the books they can buy to help prepare them for the entrytests.881: I disagreed with me personally having to take the CPT test because I already had an A.S.Degree from another college when I enrolled at HCC. I accepted the fact that HCCwould not transfer my courses but I could not understand why I had to take the CPT and Ialready have a college level education. I saw that as a way for HCC to get more moneyout of me. I seriously think this should change!882: i was happy with the CPT and the staff that helped me884: revise the sorting in which students are place deppending on the scores of the test891: Really nothing I think its just based on the students knowledge.897: It's been a couple of years, but the results could be simpler and easier to interpret.898: have better staff, that are not rudeStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 85

900: They do not discus anything, besides they are our very students and it seems to me theydon’t care as long as they get their check. I had the worst treatment when I took myplacement test. I had to take arithmetic instead of algebra and I was send back and forthto have a teacher change and sign it. I also had a counselor who said I do not need aplacement test while it was a requirement. After going thorough all that I was told sorry itis on Thursday and they close early. Yes I was turned away when it was one hour early totheir closing time and no one cared that I was there half of the day. These people need tobe notified that most people have normal jobs and can not get time out and spend a wholeday only to be told that you are late. Test center need more time for people who have notime during the day. Besides the computer does every thing you print your scores andwalk out, you are done, no one cares what you are doing.920: Have the enterance less stressful and and more personal to the individual student. It justseemed a little chaotic. I would want the experience to be uplifting instead I left with afeeling of a cattle call.923: I don't recall anyone discussing the impact of my test results with me; although, I also didnot request this information from the staff.939: explain the results954: they need to help students thoroughly go over what their score is because i had to figure itout myself.964: My roomate and I had no idea that the CPT actually ahd such an impact with the coursesthat we would be taking if we did not do well. Yes, you could say we were slightlyignorant to the title but no one took the time to explain either.975: Have a prep manual available for students to refresh themselves on the material coveredon the CPT test.978: make more clear and more detail995: The results of the testing process will be evaluates by the EAP manager and teh testingcenter, at same time.1024: Test scores were not discussed in the testing center, and I feel as though they should havebeen. I had to wait until I met with an advisor/counselor during orientation for the results.1072: No suggestions.1076: the testing center should tell you before you take the test that your are taking the "entrylevel test" and that what you score on the test is how you will be placed in your class. meand other students have talked about this issue. if some one would have told us beforehand how important scoring well on this test was, my self and others would have wenthome and studied before taking the test.1088: I was not told of my results until orientation. I did not like that at all and felt it was unfairto have to wait so long.1089: Offer to give the students a study guide or book to refresh their memory or let them knowthey can purchase these books in the book store.1101: more information1106: Give information about tutoring.1120: Nothing1138: Some of the staff are not very helpful and are rude when answering my questions1162: I took it when i was a sophmore in highs chool and now i'm a freshman here1169: work on only have one prep1192: Offer the placement test every other Saturday or at least once a month.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 86

1195: when i took the test it said that i didnt score high enough to not take college prep classesand I went to advising and asked my advisor for a chance to re-take the test and she saidthat if u dont score near the passing mark you dont get a chance to re-take the test. I justthought that was just not fair. thank you1198: The first Advisor I spoke with stated it doesn't really matter how I do on the CPTtest(that's misleading). Rather it's just for HCC to see where I stand academically. Ofcourse when you take actual CPT exam the instructions state it's important that you do aswell a you can. Merely because the better you do the less prerequisite courses you'llhave to take saving the student both time and money. Additionally, the Advisor didn'tmake me aware that a HCC CPT prep guide existed until I asked if HCC offered one.Rather it felt that the Advisor simply wanted me to go rush and take the CPT test withoutany regard for preparation. In a nutshell, Advisors should make students aware that aCPT prep guide is available and note that it's important that the student do as well aspossible.1208: provide study materials and practice tests on the web1216: They did not explain my test results to me; they just handed them to me.1221: n/a1229: more review questions.1240: needs to be change as for me english is a second language was too difficult.....and spend2 years at eap cources totally waste of money as i have studied in english throught inenglish meduim high school in my country....n a bit of unluck for me as my otherrelatives or other students who r grauating from high school over here are gettingfreshman classes n i didnt do high school in US i have to go through eap courses for twoyears including one year of out of state which i think was waste of my real importanttime.......1246: Make it more clear - failure to do well on the test will prevent the student from takingcollege credit courses.1252: nothing1254: they could have better help... the people working in the test center were not helpful atall!!!1264: They told me I was collage level on everything except on reading and gave me theoppertunity to re-take that section. I was happy because I thought I didnt have to take anypre college classes but at orientation I was informed that I wasnt on college level math sonow Im stuck taking a pre college math coarse.1283: To warn the students, that if they do poorly on the test, they will have to take prep-classesthat do not count as college credit.1295: The process is simple, however, my experience was neutral because the attending personwas not very helpful and barely spoke...1300: I was given a study guide and the math section that I was tested on didn't match the studyguide.1302: needs more education. Nobody said anything about my results, just you are fine come fororientation in such date. If I had been told my math score will start me from such level, Iwould have retaken it before the orientation because I stayed home for almost six monthsbefore the orientation.1312: They just send you to the room.1315: they do great.. no complaintsStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 87

1323: I was not given any type of information or results on my test. I was just given my cellphone and was excused.1353: I think students should be advised beforehand to study for the test, especially parts thatthey may not do vey well on. They should also offer retakes at least more than once.1366: It's fine1416: nothing1418: not gives us those test because some people don't know how to take test under pressure1426: Nothing1434: I went in, did what I had to do and left.1470: The door of the test center slamming is extremely distracting even with earplugs. A signthat says "please don't let door slam" or something like that would be nice.1489: n/a1501: I don't think that students should have to take a test to enroll in a community college. Imean obviously they are there in the first place because they didn't do well on test in thefirst place. The school just wants our money by making kids enroll in prep classes thatdon't count. It takes up to much time!1514: no opinion1545: I took a computer test and no one in the entire testing center knew anything about the test.I called multiple times and eventually had to drive from Largo only to find that my tripwas made entirely because someone did not look at the table they were sitting at. Myefforts were because someone at the testing center did not possess the desire to find theanswer so I had to do it myself and in person. Very frustrated. Test instructions on theday of the test were performed adequately but information about the test prior wasimpossible to get from the people there. I had to do it myself.1548: Give people a full discription of there results.1586: i think that we be tested in all materies like chemistry, biology1606: make sure students are aware that there is a prep packet.1608: Very good...keep it up1611: Schedule new students ahead of time or have more testing hours available. I registeredand the same day I was told I had to take a math exam. I hadn't taken math in over 5years, and wasn't prepared.1626: I was not fully explained the results that I earned so I don't feel that there was a completeand full understanding.1645: Give a practice test before the acutal CPT.1653: Let you use calculators.1669: Everything, we shouldnt have to take prep classes1698: Provide us with more details on what Score we need before starting the test.1705: Better study guides1715: Have the staff at the test center explain the results.1718: when i took the exam the computer loaded the wrong test i ended up taking the EAP leveltest instead of the normal cpt so i had to take it over again the program should be changedthe computer is not always correct it can make mistakes hcc relies to much on the pc forthis type of test1729: Tell them BEFOREHAND that they better do good, otherwise they're going to have totake a million prepatory classes.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 88

1730: tell them beforehand that they should study beforee taking because if failed then u haveto take prep classes and that can take longer1731: The lady there at the time didn't know much of what was going on.1743: they need more patience and not to be so bitchy.1747: They only told me what I asked, and I didn't know enough about it to even know what toask.1764: ITS FINE1768: It was great for me.1774: tell you what the scouse means to some one1795: More communication1809: They did not tell me anything about my results at all. It was the people at the admissionsoffice who talked to me about them and helped me to rethink some of the courses Ithought I needed to take, but did not have to take them afterall.1815: i think we should be able to take it twice without having to pay for it1834: Things seemed to be in disarray, maybe a larger staff could help keep things in order.1849: PEOPLE THERE SEEMED VERY UNCARING THEY WERE NOT HELPGUL INANYWAY. WHEN I FINISHED MY TEST AND ASKED FOR MY RESULTS THEYSEEMED SO MAD.1857: no opinion1862: More knowledge neededStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 89

CAMPUS = PLANT CITY4: When a disability student asks to start the test early make sure that the test personremembers that the student ask to take it early. [A staff member] at Plant City Campusforgot and so I rush through the test because she forgot I was taking it early. I had to besomewhere that's why I rush. I do not like the [staff member] she is awful.11: They were very helpful13: no opinion52: The test scores were not interpreted to me. I had to setup a meeting with an advisor.114: Nothing it was pretty straight foward121: they need to help out more167: There was light construction going on during the test and that made it difficult toconcentrate.176: She was rather crabby.182: N/A255: Nothing. It ran very smoothly.379: no comment466: When my test scores where entered into the schools computer system, scores wereincorrect which in turn did not allow me to be registered in the classes I needed to be in.484: unsure at the moment488: they could let you use calculaters when taking the test, some of the question were hard toanswer without it.490: be more friendlier.515: I don't think there are any areas of the testing process that need great improvement644: Everything went very smooth!697: I don't think anything needs to be changed.725: give students more practice papers867: Be more personable.880: I took my CPT while i was in high school.907: Provide knowledgeable staff willing to help students.916: Fine the way it is.932: This happen in 1991 I hope things have changed966: Let you retake it.1021: I believe a lot of people get stressed over how long the test is and not having a break. If itis possible I think you should be allowed to take it in two parts or have a break.1036: thought it was ok, however on the math test i could have been asked more questions toassess what i do know vs. what i have forgotten from 20 yrs ago.1075: Maybe a little more preparation information. What I received was fine, but if I had alittle bit more I probably would not have needed prep math courses :)1205: make it easier1219: I took the CPT years ago. I'm an alumnus and I am returning to take courses in thenursing program.1284: it was helpful1339: It was ok1346: nothing1352: i wish it wasnt so long it was like three hours1400: n/aStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 90

1424: nop1446: fine1524: teach time management, fully explain the testing process1549: Tell you that prep classes recieve zero credits.1557: nothing that i can think of.1574: they just stated take these results to your counselor1578: The math portion and the study guide given do not match.1605: do not remember1631: explain test scores better1632: I understand that doing the CPT test is quick to grade when it's done on the computer, butperhaps having an actual professional teacher to grade the tests would be more definate.Computers can be faulty.1671: Maybe instead of taking the entire test at once, break it down into several days...peoplewith test anxiety cant handle this type of pressure.1680: Hcc could make the test be a little shorter and count less for the amount that it's countedfor!!1681: Maybe have some classes to refresh our skills before actually taking the entry test. A twoday class would be helpful.1693: Totally.1769: I dont see need for improvement.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 91

CAMPUS = YBOR CITY40: GIVE MORE TRAINING ON HOW TO EXPLAIN THE ENTRY LEVEL TEST.42: The man that is over the testing center does a great job!51: I just received a paper later in that week stating my score?107: Graig is the most helpful person in that department. He shows how much he cares.115: explain it better152: they just bsaid that i need to take prep course185: go over results254: Your results should be discussed by a couselor not someone at the testing center.289: provide a better study guide302: As someone who took the test being 25 years removed from public education, I feel thatwe should be given at least two attempts to pass sections. My math skills were quiterusty, even using the "tutorials". Now, I'm in MAT 0012 and am way ahead of all theothers. Still, I'm expected to shell out more money to continue until I reach the "degree"math that I need. To me, it seems to be a way to get extra funds. I feel that if a professorcan see that a student truly should be advanced, there needs to be a way to do this.313: I don't know my results and this is my third semester323: nothing ... its great and the people who work there are very nice408: Make test easier431: let people know that it would be a strong influence on what classes they would have totake for prep classes436: Better study guides would help. On the math portion particularly, I felt the study guidedid not relate well to the actual test.475: at the time that i enrolled at hcc it was 1991. The test center staff has changed drastically.i do appreciate the current staff. I would suggest that the test center staff enforce themandatory requirements to complete the pre requistion courses STAT, or find ways toenforce to process.482: The test center gave me a copy of my results and sent me on my way. No explainationwas given at all.498: Explain the resuslts of the testing a little better and what it means.503: I found no issues with the testing process nor the testing department.523: By letting students go in that same with the counselors see the students with last namestarting a-z and so on.561: The staff told me my results and that if I needed any info on my scores I would need totalk to advising (another example of passing the student off to another department).590: They were all very helpful.672: explaining the results better692: Allow students to retake the CPT entry leveltest if they request so.698: ELIMINATE math in it's entirely. as a student of hcc. i feel math is the subject that stoppeople from graduating. even though HCC has a BAD reputation for students norgraduating. but, that one class can and has stoppped students from graduating. the 2 testrule is stupid. it may take a student more than 2 trys to pass the test and if he or she does.they have to drop that class now, how does that look on hcc's behalf. foolish if u ask me.it does make any sense. being a student who has a learning disability in math. no i do notwant u to feel sorry for me just be a little more patience and understanding about studentsStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 92

with or with out disabilities. there's a reason why students aren't doing well in math andhcc needs to fing that PROBLEM AND A SOLUTION!!709: give them an up heads.765: Let the students taking the tests know exactly what the scores mean for collegeplacement.778: most of the things on the CPT didn't really match with the review, and why would yougive out a review for a test with college level math on it if we'r etaking it to enter college?780: i did not know the information about the test till the orientation. the computor frozedwhen i was testing.787: it is okay because it gives idea of what you will be facing when you start the classes805: i don't know834: I attended testing at the Plant City campus. The testing center staff was very helpfulalthough I think it may be beneficial to offer a variety of times placement testing isavailable.856: Tell students the truth! most students get low grades on the entry level tests (speciallyforeing students) because they dont know what the test is about. They dont know howmuch it matters for the rest of your educational past, the score that you make.894: MY EXPERIENCE WAS SATISFACTORY914: They didnt really explain to me what my grades meant. I just took the test and they gaveme the results. They could have explained it to me better.974: they did not communicate with me at all1008: No - it wasn't the test center staff position to give me the test scores - the responsiblity ofthe test center staff is to hand out the test and past them to whoever needs to get themupond completion of the test.1105: offer one on one review help before the test1108: allow students to re-take the test if they did not receive the scores as they expected andnot charge them a fee for re-taking the test1124: get rid of it because just because you fail it doesnt mean you need those classes for yourmajor .we did that stuff for 12 years.1126: Put related questions in practice test booklets1129: none1145: I was skeptical in this process because all I received were my scores. I would like tohave seen what I missed. Maybe I was able to but I was not advised that I could see morescores.1183: I didnt know anything about the CPT nor was I explained the gravity of it, all I knew isthat I had to take it because I didnt take my SAT's1235: it's fine1257: It would be helpful to have reviewed some of the questions prior to the test. To myknowledge nothing was available to prepare me for the test.1266: No one has ever explained the results of my tests! All I know is I passed everything butmath and I have to take a remedial math for some reason.1270: I had been out of school for 40 years so the CPT meant nothing to me. I was told to takethe test and see where I stood. If someone would have advised me to study first andresharpen my abilities I think I would have done better and elimated having to take anadditional four classes.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 93

1274: Maybe when I began HCC it was not a requirement for the test center staff to be present,but I feel that their should be someone in the room for questions, assistance and to makesure that students stay quiet.1291: I felt that was the easiest part. The people were very informative and helpful.1340: IT WAS ADEQUATE.1357: Some Pre Test Worksheets would of helped.1363: It's fine the way it is.1381: hcc needs to have someone to explain some of those questions.1442: the entry level testing was adequate.1458: Nothing the test center is just great.1463: nothing1471: Its good!1474: Nothing.1538: i did not know what level i was on until the orientation. i was only given scores1559: making ssure that all students follow the rules that are given in the test center1620: give students more time to prepare for the test1621: nothing1687: give a brief explanation on the results for you could have a little understanding of it,instead of waiting for a counselor which at times take awhile for an appointment.1724: It works fine.1787: Allow me to be able to take the test multiple times without fee, and allow me to take partsof it that İ want to register for the class for.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 94

CAMPUS = MacDILL CENTER183: nothing really401: Have more orientations...........theyy were full and we did not get to do this. There needsto be training on all computer systems, email and processes........It is overwhelming andconfusing to figur out by my self.1154: It was told to me that the results would be provided at my orientation.1430: allow you to take it on paper and explain you scores and what they mean for examplewhat class you should register for.1480: be more involved with students as they have questions and concernsStudent Satisfaction Survey 2007 – Q9: Entry Testing – Page 95

CAMPUS = SUNPOINT CENTER1015: No, he just said that I had to go to or oriantion and that was it.1425: Maybe change some of the questions beause thoes entry-level tests are very difficult.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 96

CAMPUS = OTHER144: took test at another school - they explained the results to me273: I scored 1 point below and could not take the class. I had to take a prep class. Iunderstand the concept but somethings are worth a try.927: at this time I do not believe so1070: they gave me the results but I had to go to see an advisor to know what it meant1444: I have no problems with the way it is set up at this time.Student Satisfaction Survey 2007 – Q9: Entry Testing – Page 97

Q15: WHAT COULD HCC DO TO IMPROVE ITS ADVISING SERVICES?CAMPUS = BRANDON7: WAIT TIME TOO LONG.20: With 10 or more offices in the advising center there should be 10 or more advisors fillingthem. Only 2 advisors? That is ridiculous.21: I love how the honors institiute has theres and we all get to seat down with Mrs.Grinstead for at least an hour and figure everything out and she is always willing to workwith you no matter what!31: Like I said before, there just seems to be a lot of confusion about graduationrequirements. I have had way too many friends stay at HCC for four years because theykept finding out about classes that they needed to take32: they needed to be more specific, I feel the advisors are very vague, about the classes youneed to take.45: They should have more UPDATED information.53: The Advisors are extremely helpful, but getting through the screening process at the frontcounter is not pleasant. For instance, I called because I was trying to get into IDS 2110,because that is the last class I need to graduate. Unfortunately, this class has aprerequisite of 45 credits completed prior to registration. I would not have 45 creditscomplete until the end of the Fall Semester. However, at that time I would have 59credits. I was told on the phone that if I came in to see an advisor that I would be allowedinto the class because it was the only one I needed and there we filling up fast. However,when I arrived I was told at the front desk that I was misinformed. I insisted I see anadvisor, and sure enough, I was permitted into the class. I just this that this wholesituation could have been avoided if everyone in the office was on the same page.60: You could have more advisors available.63: Lauren Grinstead is my academic advisor with the Honors Institute. She does andawesome job! I have not used any advising services except for hers.74: be more prepared. the advisors i have met with have given me very little info that ineeded, i usually left more confused then before, and they never really answeredquestions i had asked, they could deff use more training86: Wait time is to long.90: if they could be a bit more helpful more understanding it just seems like they go so fast118: EFFICIENCY AND ACCOUNTABILITY is where I would start. The first time I had tomeet with an advisor it was an hour wait. Not because of a large amount of students, butbecause no one was doing anything. The gentleman I met with never introduced himself,only complained that he had to be there. Then, he puts his shoes on his desk, and makesit very clear he is trying to rush me out of there. PLUS, I applied for graduation inAugust and today (November 9th) I STILL HAVEN'T HEARD ANYTHING? Like therest of the services, there is no accountability. No one cares, they are worse thanbeauracracy. Why I bother to type this I do not know. Nothing will change. I will benotifying someone at the state level to let them know how this school wastes money.120: more information on graduation, also help make the student feel more welcomeinstead of answering questions with an almost indifferent attitude and rushing throughexplanations.125: i like what the advisors tell me. they are very helpful once you get in to see one.Student Satisfaction Survey 2007 – Q15: Advising – Page 98

132: get involved with the student many give up bacause of minor issues135: The wait time is horrible. There should be more advisors working during high peak times.Also the wait would not be so bad if the rep sitting at the front desk was not so rude.139: Give the staff acess to answer some questions on line and not have to come in to talk tosomeone for every little thing.149: Maybe if the advisors were more proactive. I applied for graduation and didn't ever hearanything. I then found out on my own that I missed the deadline to apply for the CLASTand to take a placement test for a computer course requirement. Maybe if whoever getsthose applications could review the students info and mail something out advising of nextsteps.155: When asking about particular degree programs and transfer programs they just referredme to the school I wanted to transfer to instead of helping. Then I got the same from theother college.173: Make sure that all the advisers tell you the same thing. I could go meet with someoneone day and hear that I'm supposed to do something then meet with someone else thenext day and here that what I did was wrong and I need to do something else.180: NOTHING192: Better Counseling, I was given incorrect information by 2 counselors at HCC thesemester prior to graduation and Luckily after visiting advisingf office 3 times I was ableto obtain correct information.194: HCC can have more advisors avaliable to see and maybe one sitting at the front counteras we come into the door after visiting with the registration desk.195: i think the only way is to get prefessional people.197: Im not sure.199: they could lose their attitudes and once again care about their students!204: As stated the info given is not accurate or unnecessary. A different advisor each time andvery rude workers at the front desk of the advisors office. As if they are doing me afavor?208: HCC could have staff available. This semester I had attempted 2 times to see andadvisor, each wait being longer than 1 1/2 hrs., a longer amount of time than I hadavailable. Being a working student, late afternoon hours are compatible with my workschedule, however, to see an advisor on thier scheduled late nights, Monday andTuesday, the wait is 2 hours long and the office stops seeing students around 5pm. this isschedule is not compatible with my work schedule.211: Most of the time I find it very difficult to speak with someone other than the person at thefront desk. When they can't help, they go to the advisors office, ask a question and comeback, instead of letting you speak to the advisor.215: Better communication between advisor and student. Explain to students.227: Give the student a more realistic expectation of their future at HCC. I mean make surethat the courses they outline are truly the one's needed by the student to graduate.244: advising staff needs to be more attentive with students and what their goals are. one ofthe biggest reason i no longer go to the advising staff is because they rush me through myquestions and I have gotten three different answers by different advisors when asked thesame question.253: I just would like to see an advisor without having to sit there and wait for sometimes twohours.Student Satisfaction Survey 2007 – Q15: Advising – Page 99

263: Make sure they are right about things they tell you.267: The Brandon Campuses student services is amazing. They make seeking help painlessand accurate. Plant City campus requires you to wait anywhere from 45 minutes to 4 hrsjust to see an advisor. Plant City is technically my home campus but I never go therebecause I don't have the time to sit around and wait on them for an extended period oftime. I've also been to ybor campus and so far have only heard problems with the PlantCity campuses advisors. This is not to cut them down just to offer more pointedconstructive criticism. Maybe have more advisors there or have them direct the peoplewaiting to another campus because in some instances driving 30 minutes away wouldsignificantly cut down their time spent waiting.271: i was told wrong about requirements for transferring my aa to usf and about the gkt testfor getting into my ba there.284: TIME is a big thing with seeeing an advisor... usuually their are not enough people andstudents have to wait for hours to see one.290: Improve the wait time.297: They could be nicer they seem like they are not very happy to be there.304: Time was a big issue. And they basically told me everything I already knew.308: HCC should have more advisors.315: no comment320: the wait process & become more organized326: I do not know.328: When advising students for the spring semester it would be nice if they could give thestudents some plan for the summer classes as well. Such as telling them it may be a goodidea to take a few summer sessions of a math that is needed or an elective. Giving thestudents of advice on how to take classes wisely and time managment of the vacationtime given.333: Go into more detail about classes. Ask more questions about what we need help with.351: well i had one advisor really work with me on what classes would help me out thissemester. but i had others who wanted to hurry up and get to the next student and notreally work with me.384: Cut down the waiting time!! I once signed in, sat for an hour, went to class, came backafter class, waited for 10 minutes, then my name was called.387: Have student make actual appointments with advisors instead of sitting in the waitingroom for hours.389: It would be nice to have advisors that actually KNOW what they are talking about. Youcan speak to different advisors on different campuses about the exact same situation andthey will all have different/conflicting information. Quite frankly, it seems like none ofthe advisors truly know what they are talking about. It appears that they are just guessingor taking a 'stab in the dark' at the right answers.396: Make them a little more readily available without getting the run around.409: Tell the students exactly how many semesters they will need to complete for theirspecific degree based on how many credit hours they take a semester412: Answer all questions and be more informed when it comes to students questions. Don'thold back any information about anything when it comes to helping the students tosucceed.Student Satisfaction Survey 2007 – Q15: Advising – Page 100

415: The advising service seems to end at and in the internet. Although we (students) canspeak with an advisor, I feel that it is more suggested that we use the web site.418: Just to be specific, I am in the honors program, where students are given a lot of benefits,registering and class advice being 2 of them.422: maybe have more advisors available.433: Focus a little more on what the student is asking for. Be very thorough and specific andavoid generalizations. Most students that aren't familiar with HCC need everythingexplained in detail.444: Hire friendlier, more knowledgable, more motivated staff.449: I think it would help if teachers could post current grades so our advisors could help usout in case we need to retake something.456: mabye specifically point out where the advising guides are located online so the studentcan refer back to them in the future to help themselves in the future. No one ever told methe guides were located online and they are a huge help to have at your fingertips.457: get people that know what they are doing and know that when someone says they want tobe a physical therapists that they are suppost to be in the pre-physical therapy major.463: More staffing would be great at the beginning of semesters, especially fall, when the newhigh school graduates are starting.474: They should be better informed in telloing you which classes to take in order to achievedregree, not the roundabout way, and which classes will be transfer to other univeristiestowards your degree.485: The staff is great, but there are so many different people for different things that it getsconfusing.495: HAVE AN ADVISOR THAT DOES NOT JUST REFER STUDENTS TO THEADVISING GUIDES ON THE HCC WEBSITE. THE ADVISOR I SAW MADE ITSEEM LIKE I WAS AN INCONVENIENCE TO HER.497: I am enrolled in the Honors Institute so I do not really have the need to see an academicadvisor. I see Ms. Grinstead instead.507: be more knowledgable508: The advisors could be more helpful in explaining what is needed for a specific degree ormajor change. The advisor that I most recently met with enrolled me into a class anddismissed me without asking if that was all I needed when, in fact, I had three otherclasses to enroll into.509: i have been meeting with the advising staff of the honors program, Ms. Grinstead, andshe is wonderful. i hae not spoken with or been aproached by any of the non-honors staff.519: Make sure the staff is well trained and organized521: More organization would help out. There are so many students, so maybe get some moreadvisors.539: Have advisors that are not just sitting at the desk being bored, ones that are willing tohelp would be a great improvement. I have visted advisors numerous times in my HCCtime and I have eneded up taking 2 classes I did not need, but according to advisors, Idid. Making sure the information they give you accurate and not having to wait 30minutes to sometimes well over and hour would be great as well. In addition, when tryingto call an advisor, or anybody at HCC you become tangled in the propmting cyclefrustrating the caller and they eventaully hang up, never getting the help they had calledforStudent Satisfaction Survey 2007 – Q15: Advising – Page 101

543: I met with a three different advisors.Two in which i was unpleased with. I was told thewrong information two different times. Make Sure information is accurate!553: Advise577: for one don't hire people with attitudes!583: Train and equip advisers to advise students, and to equip and encourage them along thepath to graduatation. I have yet to receive accurate or helpful information from theadvising office, and in fact will spend an extra semester at HCC because of false info Iwas given by an adviser.616: Become more pesonable with the student body618: The information provided is biased toward University of South Florida requirements.The student may per chance attend a school outside of the State of Florida which mayhave other requirements for electives and required classes.636: No opinion at this time.637: LISTEN TO THE STUDENTS AND GIVE THE RIGHT DIRECTION ONE ISSEEKING!!!638: Longer hours on a Wednesday or Thursday. My class is Wednesday night only and theyare closed at that time.645: Explains things a little more thorough. Especially to students who are attending for thefirst time. When I leave from the office I usually leave still not understanding fully what Ineed to do or what my next steps should be.647: Assigned advisor and meet once per year652: Have more advisors. Make the waiting time shorter. Otheriwse, the advisors do their jobwell, and are very helpful. Just waiting to talk to one, is a long daunting task.658: Help students with more concise answers in reference to their academic needs.685: Less waiting.690: My advisor seems to never be available: every time I have checked, she is not in. I alsonever had an advisor draw up a plan of the classes I needed to complete an Associate'sdegree.717: Awesome! No comment.718: long wait times. lack of nursing program info at brandon campus. waited 1 hour and gotNO INFO!729: Like stated before, allow for appointment times to meet with an advisor739: Make sure their information regarding pre-requisites to transfer to a 4-year University isaccurate and up to date. The first advisor I saw gave me information on the classes Iwould need, but when I saw another advisor a few weeks later they told me that wasoutdated information and showed me the classes that the USF prefers I take.743: Have advisers that actually enjoy their jobs and not act like they are forced to be there.They do not advise or help, the only help I ever recieved was due to Patricia Huff theV.A. rep, was a better advisor than I ever got. She should be the only advisor forVeterans.759: I find myself getting different information from the student assistants at the front desk. Iask to see an advisor about a certain concern and they (student assistants) insist inanswering it themselves. They may be trained in the field, but I feel more comfortablespeaking to an advisor.769: less wait time and more informative770: have more advisers haha..Student Satisfaction Survey 2007 – Q15: Advising – Page 102

772: Advisors are good786: more timely use of advisers and return of requested items791: The students at the front desk need to be more professional. I always feel rushed out ofthe office, and like I am being bothersome by asking questions. Advising is supposed tobe here for the students, and the students tuition pays their salary, yet they act as if we area nuisance.792: When registration begins it seems many students are waiting for longer periods of time.During the registration process more advisors would prove to be useful. Also, havingmore advisors during registration would alleviate stress from their day.803: Schedule a meeting with its students every semester.806: more availability822: improve on wait times to see an advisor823: Have more advisors available, especially at peak times, so that students are not waiting3+ hours to meet with an advisor.861: Stop referring people to the advising guides when people have questions about them. Forevery question about advising I receive this card to go online.866: I wanted to take a class for my job on how to use various computer programs for work.Instead I am taking a class on the evalution of computers with very little time used withthe programs and getting comfortable with the tools I need for work.872: customer service skills, patience, just a good attitude902: My fist and only visit with an advisor was to drop off transfer credits from a previousschool. I was not given any information about when the credits would be interpereted andsince I had waited so long, I had to return to work even though I took an extended lunchbreak. So I never received any type of follow up about any type of courses, fees, orregistering. It is a good thing I took the initiative to figure everything out because I wasdissapointed with the "advissing". The VA rep was also difficult to contact and once wewere in touch, I was told only one peice of info at a time to continue the GI Bill process. Ibrought all the paperwork "I" thought would be required to receive benefits and lucky forme I finished in two visits. When I was wrapping up benefit enrollment, I never even sawa rep, a student came out and asked for the documents only to be surprised I brought it allin. Follow up and some better customer service would be great since students are investing a great deal of money at HCC.917: Have advisors that actually like their job. i have had really helpful advisors andsome not so helpful.919: add more advisors for this many people931: The time. It always takes so long and I end up leaving.940: Interactive chat. Allowing commonly asked questions to be answered and discussed withthose having the same questions and challenges.946: More Attentive and caring people and more staff I waited over two hours and the processis very confusing960: Not rush through the students, be sure to address their needs and be clear on what coursesthey require to meet their individual goals.961: they could tell students that in order to avoid taking the CLAST test for engish or maththat they need a B and C combination grade, basically tell students everything they needto know in order to avoid taking doing any unneccessary work or testsStudent Satisfaction Survey 2007 – Q15: Advising – Page 103

965: HCC could have more advisors available to help new students who are very unfamiliarwith campus procedures.967: They should be familiar with ALL courses offered at each campus. I was given wronginfo concerning the nursing program but have since had help with Ms Flores who hasfixed the problem.968: I've been to advising a few times. Both times I felt very rushed. Kinda like ... well this iswhat you came to see me for so lets just talk about that. I don't think the advisor's realizethat sometimes we don't know what questions we should be asking so they should offermore advice than just what we are asking for.970: I have been told you can't see the same advisor each time. I would change this and alsohave advising based on our program of study.973: allow students to see advisors without a hassle984: None985: [A staff member] acts like she is just doing her time untilshe retires. She doesn't act likeshe likes her job or wants to help anyone. I ad to almost pry help out of her. Theyounger woman is very enthusiastic and acts like she wants to help.993: Its chaotic. Just to see an advisor you have to stand in a line for thirty mins with othersthat are there for a omnious amount of reasons. Then when you finally tell the person atthe desk you need to see an advisor they send you to the room next door to sit for over anhour before being seen by an advisor. During that whole process there is someone at thedesk inside the room you wait and they don't do anything when they could be signingpeople up to see an advisor. Kinda like a receptionist but that's too easy right?998: It is unacceptable to wait longer than 30 minutes to speak to an advisor, when there areadvisors hanging out in the copy room talking about their weekend. It is alsounacceptable that you have to have a reason to see an advisor, you cannot just say thatyou want to see one. The ladies at the front desk are trying to screen out anyone whocomes along. I do not like to speak to them, because when you call you get a differentanswer than what they give, and if you can get back to an advisor, you get yet anotheranswer.1007: time frame for waits when I think its a simple question1010: Get more advisors....the waiting time is ridiculous, I have yet to have time to see one1040: Not just pulling out student's transcript whenever a student goes in there but help themplan out their courses properly!!1057: One [staff member] at the front desk is rude, she should be more friendly with thestudents.1063: care more about the needs of the students than their job specifications.1066: i've tried to see an adviser, but time has always been an isue.1067: Kathy Williams was more than helpful, she was awesome. Please pass this along to her.Thank you.1074: provide accurate and thorough information promptly1078: take less time1079: Have people who know what they are doing and are very knowledgeable in every aspect1080: Advisor's need to listen to the questions a student is asking, then answer the question.They (especially at Brandon) tend to dance around the question and then they neveranswer it with any information that is helpful. Advisor's need to be available M-F from atleast 7 am to 5 pm. They signed up for the job but they do not seem to want to beStudent Satisfaction Survey 2007 – Q15: Advising – Page 104

available to actually help the students. I have had several advisor's tell me what classes Ineed to take and then by the following semester it has all changed. (without changing mydegree) I have had a horrible experience with the advisor's and I can only hope thatUniversity of South Florida has advisors that want to do their job.1114: My contact with advising services have all been positive and have gone smoothly. I amhappy to see that the employees located outside the advisors' offices have enoughauthority to handle simple requests. This reduces the chance of a possible wait to seeone of the advisors.1116: For some first year freshmans it's hard to adjust to the college life and the way in whichit's ran. I had difficulty in planning my schedule, and when I had any questions or felt Ineeded help in planning the front desk kept telling me that an advisor wouldn't be able todo that and to go back online and do it.1122: have more informed advisors about the transferr process and know what you need andwhat will not transferr to usf1123: None at this time1128: Get extra help or find a better way to schedule so the advisors don't have a too heavywork load but the students will still get as much time as they may need with the advisor.Having to wait in a long line to simply sign in is a bit much. There should be a secretaryfor sign ins and assigning students to professors.1168: nothing1171: more advisors. especially in plant city1174: There is a need for more advisors with accurate information and straight foward answers.1185: Have more advisors.1193: At the brandon campus they rushed me1211: More patient1212: nothing1225: More time with students, and make sure all student's questions are answered.1227: When I originally re-applied after being out of school for 9 years I got to meet with anadvisor. At that particular time nothing was mentioned to me about needing to retake theCPT test for reading and comprehension. I was not aware nor did they make me awarethat after 2 years if you havent started in a respective English class that you have to retakethe CPT. This was not discovered until I was signing up for my 2nd semester ofclasses and it stated I had not met my minimum requirements. I didnt know what hadhappen until after numerous phone calls and a rush option of taking these two tests. I had6 months prior I could have done this but now had to complete it in 2 days.1238: I am currently finishing my final semmester at HCC and I meet with an HCC advisor,who wasn't very helpful. I drove to USF the following day to meet with a USF advisorand she was so helpful and encouraging.1249: They didn't know my prerequisits to become a physical therapist, I had to call aphysically therapy school to find out the classes I needed to take at HCC.1263: The wait in line1272: Have more advisors helping with students questions, and do anything they could possiblydo to help.1286: on 2 different occasions [a staff member] in advising gave me classes i did not needtowards my degree and i wasted time and money taking them!!1288: hire better workers who know what their talking aboutStudent Satisfaction Survey 2007 – Q15: Advising – Page 105

1314: Nothing, I understand that there are a lot of students at HCC so there will be a wait to seean advisor, especially at a walk-in. Maybe have appointment times available as well.1322: I am very pleased with the services.1330: Instead of giving a sheet of paper listing the classes mandatory for a AA, actually go overwhat material will be taught so students know which sounds best.1343: it would help if each student was assinged a particular advisor so that each time you goyou speak with the same person this would help to assure you get the help you need andconsistant information.1344: The time it takes to speak to an advisor is about an hour.1347: Instead of just pointing and telling you what you have to do. I would perfer them toexplain every process step by step, even if it has to do with enrolling or entering aprogram. Students get very frustrated when they are misinformed or even misunderstanda certain process. More explanation.1349: make things faster1359: no comment1362: A set appointment time to meet with an advisor and a set time for walk-ins1377: Add more advisors.1385: theyre great1402: Educate them so they dont give out false info.1439: more advisors1445: It' fine.1454: Sensitivity training might be a good start for some of them. I was advised that I would"NEVER get into the RN program." What kind of advice is that?! My core GPA is 2.985- not terrible, but they acted like it was. I was going to school to improve my life, and yetwhen I left there I felt like I had no options available to me. I now realize that the advisorwas wrong - and shouldn't be advising anyone!1455: Not sure.1456: I have been in to see an advisor every semester to make sure i am on track to transfer toUSF. Just this last semester i was informed that in order for me to transfer to USF i'dhave to take an additional 5 classes. I took an intro to Finance class which does not helpme with the transfer to USF, to me this was a waste and the advisor never said anythingto me. I would have appreciated them setting me on the correct class course to not wastemy time, money and efforts. I need 3 classes to graduate from HCC but still have to take5 more classes before i can transfer. This is a clear example of poor advising.1461: Make sure they know about every class1462: n/a1466: Have more advisers available for students on the registration weeks...1469: Hire more advisors! The process feels like visiting an HMO, where they need to see thenext patient in no more than 15 minutes. Half the questions I wanted to ask didn't occurto me until after the session because I felt the time pressure also...and it made menervous.1472: have more advisors so the student to advisor ratio is a bit smaller and i can talk to anadvisor in a more timely manor1502: make sure that the student understands fully what he/she needs to take in order tocomplete the rigistering process. a new student does not know what to ask for or about,so a little help from them would be really be helpful.Student Satisfaction Survey 2007 – Q15: Advising – Page 106

1507: Advisors should be more aware of certain requirements of common Florida transferschools such as the University of Florida, or the University of South Florida, so they canbetter inform students of all of the basic requirements to transfer into their desiredprogram at these schools.1509: Again, I feel that information should be consistant between the different advisors, andeach office.1519: Make sure that students are informed of courses that require prerequisites even forCERTIFICATE PROGRAMS. There are some students that do not have much time tocomplete their certificate and learning of prerequisites after trying to register for classesis unfair to them!!1523: Definitely more academic advisers.Always is a big line until talking with an adviser ,sometimes students have to wait 2,3 hours in line.1526: Sometimes you get conflicting info from different advisors and this can be confusing andcould cause someone to waste time taking unnecessary classes.1529: Be available sooner for the students. There's always an hour or more wait time to see anadvisor.1543: i feel like the advisors need to make us feel im portant. i went to see an advisor and sheacted like she couldn't be bothered.1547: advisors need to all be on the same page... I received different info from 3 differentadvisors about my graduation... I had enough credits the entire time, but now I can'tgraduate because of the incorrect info I was given. That is unacceptable.1552: have more information on the programs, like Nursing, even if it is not at that particularcampus.1562: i think they are good the way it is.1566: Sandra Stroebel is excellent and HCC should have more advisors with her character. Sheis always a big help and with a great personality.1573: The advisors only use the tools on the computer which any student could use forthemselves. I believe the advisors should be better educated on the actual courses thestudents need for each degree. If the advisors knew the answers FOR SURE, then theadvice would be helpful. Making up answers or giving an inaccurate answer isn't theway to advise students.1575: If a student is planning to go for a degree, they should see what they have to take andadvise those classes and not ones that aren't needed.1603: Have more advisors.1604: nothing, they are very nice and imformative1622: I refuse to see my adviser because I don't have the time to wait and usually she is nothelpful at all.1633: They could have you assigned to an advisor, so that there are no conflicts with youracademic advice;it would also be easier for the student to access that advisor by bothemail and personal appointment.1638: more advisors the ones you have just have to many students waiting so they rush and youusually end up with changes and questions about the changes you end up feeling uneasyabout the attention they have given your future in college1647: nothing1662: Possibly get more advisors so the wait is not so long.1667: Get more friendly advisors.Student Satisfaction Survey 2007 – Q15: Advising – Page 107

1682: Students should be able to get in quicker...1691: Have advisors that are readily available because some students may not have the entireday to dedicate just to see an advisor,and the advisors really dont give much input intothe classes you should take.1700: n/a1703: Lately it has improved. Keep up the good work!1708: Allow the wait time to be minimized. Be aware that your student staff is allowing friendsto go ahead of certain students.1723: The advisor didn't even know what foreign languages were offered at the college andwhat classes I would take to prepare to study as a linguist at a university. They need tohave more knowage of their jobs.1734: They are very unprofessional, when I went to graduate I still don't know if that has beentaken care of. I have been to see an advisor a few times about this problem and it still isn'tresolved. One of the math courses I attended I had to re-take because when I signed upfor classes, the lady I signed up with didn't tell me I had to take a pre-req course before Icould get a grade in that course. I was very upset about that and got no response, orapology from the dean.1740: Advisors should make better documentation I've had to bring 4 copies of the sametranscript because the advising office continues to misplace it. They should all be on thesame page as well. I thought I only needed 2 more classes turns out I need 4 no oneseems to know what I need.1742: Have more advisors working.1748: more knowledgein the diferent course studies1765: Less wait time if possible.1773: have some one there all the time1783: Ask the student what time they would like to attend HCC.1785: The waiting period is tooo long and people that come in after you are seen before you areseen. Need some kind of organization there.1814: Know more about transfers needs.1824: The wait time is sometimes long.1828: It would be nice if everyone would be the on the same page of what is needed tocomplete a degree. There have been the ocasional occurrance where i have if i needed totake a class and first they said no, then yes.1830: already commented1831: They need more advisors. The waiting time during open enrollment is atrocious.1843: May they help us with our scheduling1844: better training and more knowledgeable advisersStudent Satisfaction Survey 2007 – Q15: Advising – Page 108

CAMPUS = DALE MABRY3: train them more they told me wrong information6: Have more than 3 advisors on duty. Make sure that the new advisors have adequatetraining on the specialty programs that HCC offers. As far as the appointments go it’s agreat idea, but maybe you should assign one advisor or two that would handle seeing theappointments for the day.9: After making an appointment with advising during the summer registration, I still waitedan hour. They give me conflicting information. I asked specific advice on the classes ishould take and they wouldn't offer a suggestion. I find it unreasonable that they couldn'tchange my major and that I couldn't do it online. In theis technology age, it seems likethere could be an easy solution to bypass waiting in the line downstairs. Because of thatline, my classes are all registeered under my maiden name (changed 2 years ago) and mymajor is incorrcet.10: the adviser need to know what they are doing, i took a class in summer 2007 that i didntneed and that was money out of my pocket, and the amount of time you have to wait19: Hire more help, be more personal, follow up, Make sure that the information they aregiving to the students is up to date instead of wasting everyones time27: More staff members present during the registering period. And maybe a list of classesavailable for students on what they need to take on their choice of program.28: Really know what the student is majorinfg and informed if there are ways the student canadvance and not waste his/her time.33: I was originally enrolled by registartion in the wrong program. I was not informed theprogram I applied for was no longer available. This happened several weeks afterstarting class.35: getting more advisors to much time waiting37: shorten the wait times of higher traffic. Certainly there is a pattern in regards to timeswhen greater numbers of students are seeking counsel.38: Phones are also an issue with this dept. The amount of time it takes to see an advisor isrediculous. I think the hours need to be changed. They should be open till 7 everyday.39: These pleople should know what they are doing there, the answers i got when i wasquestioning wrong scores on my transcripts, the lady told me that i do not have to worryabout them!!!! They were not mine. I took my exit exams in May, but the scores fromthese tests were from November, and she is telling me that i took them and i should notworry about them! This is not acceptable. Another incident that made me very upset waswhen i came for the first time to make my schedule. This man, before he was one of thedeans, told me that with my low scores, i will not be able to go too far in HCC or anyother college. How dare he could say that?. At that time i was lost and very shy to evenquestion him, but today i feel more confident to tell you Mrs. Stephenson that people likethis do not have any authority to put anyone down( and this is only two out of few more)43: some people dont want to wait in the 2 hour line for the advisors help so they dont end upgetting any help49: Provide better training for the new advisors and lower the requirements to be an advisor,so that advisors do not leave after one or two years to become counselors of professors.50: The advising staff seems to be extremely overburdened by the volume of studentsseeking assistance. This may be why they don't seem to care when they finally meet withthe students. Perhaps adding more staff would change their attitude.Student Satisfaction Survey 2007 – Q15: Advising – Page 109

55: They could be correct about the information provided. I took MAC 1140 for no reasonbecause I was advised to do so. I received no credit towards my degree, wasted my time,and wasted my money as a result.59: Create an appointment based system, which will give priority to those students who haveappointments but still taking care of walk-ins when advisors are available.67: At the Y'bor campus they need to start using computers and not sign in sheets. Thepeople at the front desk do not care if they lose that sheet. It happened to me and I had towait for alomost 4 hrs!69: Well for one thing when I went to get advised there was not a chair to sit in. The reasonfor this is obvious. The fact that you are made to stand while trying to figure out thesequestions is ridiculous, it would be better to put a sign on the door that says I only want tohelp you if I can do it in less than 3 minutes. Surely with so much talent at the universityyou can figure out a better system to speed the process other than not putting a chair forthe person to sit in in the room.71: would like if the adviser would know a little more about USF and other 4 year schools. tohelp choose classes72: When I did meet with an HCC adviser before starting my prerequisite classes for mynursing degree, the advisor herself was very nice and encouraging. Unfortunately, shedid not have the most recent requirements for the nursing program. She said I would haveto contact the nursing department for an up to date advising guide. Maybe I am unawarebut isn't the Advising Office supposed to have access to the latest information for alldegrees offered at the college. If not, then why doesn't each department have their ownadvising services? You need to offer more unified services at HCC.75: Ok, no problem83: The lines are long and advisors rush students in and out. It would be helpful to makeappointments to sit with an Advisor for at least an hour to review your goals. Pleasenote: Ms. Joey Naftel at the Plant City Campus would make "unofficial" appointmentswith students to review their short and long-term goals-we need more of that at allcampuses.85: KNOW YOUR INFORMATION!!!87: The advisor I met with the first and second times I had visited the Advising Centerseemed very un-interested in what I had to say and ask. Her cell phone was ringing andour meeting had to be interupted so she could take her personal phone call on her cellphone. And when she wasn't talking on her phone, she would be putting her head in herhands as if she didn't care about what I had to say or I was boring her with my questions.I was completely disappointed with the way she interacted with me and she is the mainreason I have yet to visit the Advising Center again. Her job is help students in importantschool related issues, and she failed terribly. So a way that HCC could improve it'sAdvising Center is to get advisors that care about student's futures and not just having thejob so they can get a pay check. This is a COLLEGE, we the students should be givencollege-level resources, like caring advisors, for the amount of money we pay everysemester. Thank you.88: Find people that are really now what advising means and desire to help students withtheir question.93: quick up the process of being able to see an advisor, get more educated advisorsStudent Satisfaction Survey 2007 – Q15: Advising – Page 110

95: Why do I have to wait 1-3 hours to see an advisor when I have an appointment in theearly AM? Decrease wait times. Persons with appointments should be seen within 15minutes of their appointment time. Having an appointment for 9am and leaving at noonafter only 20 minutes with an advisor is unacceptable - especially when it's mid-semester.Front desk staff at the advising office responded to my request about how many advisorswere in the office with "they usually get in between 8 and 10." Staff should have a setschedule and be held accountable for tardiness. Staff can be seen standing around doingnothing, which adds to the frustration of waiting. If staff are not doing anything and thewaiting area is full, they should not be in view goofing off or talking on their cell phonesabout where they are going that weekend. I heard one student complain about the waitand she was told "all colleges are like this," which is not accurate as HCC is my 4thhigher education al institution and by far the least efficient in terms of customer service.My wait to see an advisor at USF in September was 10 minutes. I've had two differentadvisors give contradictory information and advice regarding courses needed forgraduation. Both were wrong according to my "progress towards degree requirements"in HCCAdvisor. Also, the same two advisors claimed a course taken at FSU wouldtransfer as X and it transferred as Y. As the same mistake was made my two advisors, Iview this as lack of training and/or incompetence.100: Accurate information. I spent most of my 2 1/2 years terrified because of wronginformation that after meeting with advisors at USF found to be wrong. My schoolexperience would have been so much better if the information I was given was accurateto my transfer to USF.105: It's okay123: Hire people who know the answers or help you get them not guessing and giving you badadvice. Have an answer for people who went to college and have credits that cantransfer.124: Expansion of office hours for people that work full time during the day. Make sure thatall the advisors are provided the same information and have a core understanding of it.You can get a different answer at each campus.127: keep the advisers and increase training. My advisor left and I received a new one. Thenew advisor told me of additional course I would need to graduate. The pervisous advisornever told me of the other requirements. I tested out of a computer course that I needed,but the advisor never told me that I need to get the disk from the school store, and that thetest was only completed on certain days at certain times. I took off of work for two daysto find this out.131: faster service140: they seemed to be in a rush.. as a deaf student.. trying to understand the whole process...she acted as she didnt care.. handed me a paper told me to choose. have a nice day.141: Set realistic timeframes and guidelines / i'm tired of opinions ,misinformation,and flat outlies. We need to have online advisement that WORKS. there needs to be more interactionthru internet email exchange146: Have more counselors available. Shouldn't have to wait an hour to see someone.147: The only thing I would comment on is the advisor had told me not to do the orientationalthough I was a returning student, it had been 20 years since I was there, so I think everyreturning student should still go through oreintation, because procedures and campus infochanges as time goes on. I felt by going ahead and doing the orietation help me.Student Satisfaction Survey 2007 – Q15: Advising – Page 111

154: i can say ..they are very helpful178: some advisors give different info than others.They do not always seem to be consistent,maybe they just do not know the correct answer. some advisors are very pleasant, someact like they don't want to be there. Please, the reason we ask for advise is because WEdon't know.179: I think the advisors could be more involved with students. Have more conversationqualities instead of just focusing all about telling the student what he/she needs andstarring at a piece of paper or the computer.181: Be more patient with the student. The lady that talked to me when I first came in lookedlike she was rushed.200: I am an honor student and we have our own advisor therefre i think i am priviliged and idont have any recommendations for my advisor201: So far, I didn't need advising services.203: More organized...there's too much time to wait in the office.205: you need to have more advisors212: It would be nice it the advisors were more informative and were all on the same pagewith the information they give students. I've been told several different things all fromdifferent advisors. Also the wait time to see an advisor is ridiculous. It's often well overan hour. Sometime even with an appointment.213: Everytime I went to an advisor for information about enrolling into the Nursing Programseveral years ago, I would always get a different answer about my pre-requisites. It wasfrustrating because I didn't know which one I needed to listen to.217: get a more profesional and more attentive personnel220: It seems that the advisors are guarded better than the CIA. You can't just call and makean appointment, and you can't just go in to see them without blocking out half a day'stime so you can stand in line forever to get in and ask one question.228: make it faster when you go to see them. they is a huge amount of students going to seedifferent advisors, and it can take a very long time229: The advisors seem tired or had a lack of interest in anything I said and the wait time tosee an advisor is absolutely ridiculous. Wait time should be decreased to 20 min not anhour or more. The advisors should be more friendly, due to the services I received thefirst time I entered the advising center I have not been there since.234: Stop giving students the run-around.237: Make sure that they know which classes a student needs to take and why. When I went toadvising at the beginning of semester they told that you no longer offered the degree thatI am seeking when you do actually offer it. I am scheduled to see an advisor a week fromMonday and I hope it goes better.239: I do not have a complaint with the advising department241: The wait time is ridiculous. I waited over 7 hours to speak to an advisor just to be given10mins of their time. And even if you have an appointment, the individual still has towait couple hours. That leads me to believe that we do not have enough advisors at theHCC campus to help the students and provide them with all information needed242: How about hire some advisors that actually care? Also, the waiting process isridiculous...5 hours to see an advisor that is snotty...thanks for nothing, and of courseHCC makes it manditory to see one....thanks again for a complete waste of time.248: more informationStudent Satisfaction Survey 2007 – Q15: Advising – Page 112

252: make it more timely efficient. Try to lower the waiting times, and enable appointmentmaking!! ive been told EVERY time i go there that i cant make an appointment.256: The counselors need to know more about prerequisites, and more about Further educationplans... ex: What you have to do to get into USF or UF...258: make sure everybody is telling the students the corect information instead of varyingfrom advisor to advisor265: See question one270: Have more advisors on hand, or book appointments. I work, and cannot afford to waitfor an hour and a half. There was thirty-one students ahead of me.280: Have people available to answer the phone. When I call I am on hold for over 30minutes waiting for someone to answer.285: no suggestions at this time287: Neutral310: Honestly this is probably your best group.318: waiting time maybe get a few more so that it would not take so long319: Make more advisors available during peak times.322: some advisors tell em different things eeverytime i go. for example, one time i went andsaw a different dvisor than my first one adn she said thats wrong who told you that?336: THEY NEED TO GIVE STUDENTS MORE ACCURATE INFORMATION. STOPMAKING US TAKE CLASSES THAT DOES NOT PERTAIN TO OUR DEGREE.ALL IN ALL, THEY JUST NEED TO BE MORE HELPFUL. IT WONT HURT TOACTUALLY DO YOUR JOB THE RIGHT WAY!338: The advisors should be more personable and more versatile when counseling students.Some advisors are good but others are not. For instance, the advisor that I visit, does notseem to be knowledgable about the transition process to the university level for certainmajors and programs. The advisors should have more training for this issue. There areother problems i have encountered that I cant seem to remember at this time but overallthe advising offoce has been both helpful and unhelpful.339: Make sure the information on degrees is presenting is up to date and there are noconfusing typos in manual.342: Have people that are more knowledgable about specific programs, not necessarily justabout gen ed classes.347: The waiting time is ridiculous. People should not have to wait 2-3 hours to see anadvisor. I consider it an abuse of other people's time. (lack of respect for the studentstime)349: It would be nice if a student had the same advisor every time.353: I wish my advisor would have taken more time to understand my future goals andrecommend better classes to reach them.356: Less wait time358: The advisors need to know what the proper courses are for each degree. I have knownnumerous people who have met with advisors and they were advised to take classes thatdid not pertain to their degree. For those students who pay out of pocket, this becomesvery costly.360: I know that there will always be a rush near the beginning of semesters but i think thatthere is something that HCC can do to improve waiting time. Most instructors could becapable of helping most students find what classes they need. I think that HCC could useStudent Satisfaction Survey 2007 – Q15: Advising – Page 113

the writing center or other locations with computers to help students with simpleproblems or questions. HCC should accomidate their customers responsibly and in atimely manner, after all, students pay thousands of dollars each semester and should nothave to wait for two or three hours to talk to someone.363: I think they could give more accurate information. The first time I was there I was notsatisfied at all,but recently I have been there twice and it was much better.364: hire more people in enrolling time368: Find out an answer for you if they don't know it375: help in mapping out an educational plan. it would really help if i knew what i should takeeach semester rather than simply guessing376: The advising office has now told me two classes that I 'needed' to take that I, in fact, didnot need to complete my degree. Perhaps instead of all of the advisors trying to handleevery single degree and student, the staff should be divided so they are educated forspecific degrees. Then the students would wait to see that particular advisor. If I have towait an hour to see an advisor, he or she had better be giving me correct information. It'sonly fair.381: Shorten the wait times for an advisor.382: One advisor does not even know what to do.She has to ask other advisor.How can she bequalified as an advisor?395: Sometimes students have to wait for a long time and even though the advisors areexcellent, the poeple that work aoutfront almost never treat us nice.397: Have advisors explain that once you take a certain class that doesn't mean that you can goto classes that are required. Ex: if you have to take beginning algebra, you then have totake intermediate algebra before you can take college algebra or another math that wouldactually apply to your major.398: I wish they would give more accurate information pertaining to one's branch if interest.400: Keep more advisors on hand402: Raquel is awesome. she knows what she is talking about. however, this other lady inthere, i do not know her name though, is horrible and doesn't know anything. i have hadRaquel correct the other woman's mistakes twice already!411: make sure they all know what they are talking about and are cape-able of answering ourquestions.423: The wait was too long.425: I'm not sure.426: Shorter wait times and more knowledgable, courteous advisors428: Have them work long hrs during the week not only mon and tues430: For the amount of students at HCC, you need 3 times more advisors than you have.Students end up taking classes they don't need.437: Make sure everyone is on the same page. I came from Florida State and every time i go inthere they tell me some of my classes don't count that I've had approved before. it's timecomsuming.442: make sure every adviser gives the same information.443: I've been attending HCC for 2 years now and I recently found out when I transfered fromHCC I skipped CHM1025. I saw an advisor when I transfered and they instructed me totake CHM 1045. It was just know caught be an advisor this semseter. I then had to see aStudent Satisfaction Survey 2007 – Q15: Advising – Page 114

counslor to sign off on it and the registar in person. Some counslors and adivsors need tobe aware of transfer classes and the grade you received in that class.450: Just have friendly people.470: everyone in the advising office needs to be on the same page and provide the sameinformation to the student that they recieved the first time. Also, again, more informationshould be provided so it does not leave the student "in the dark" about what they have todo to obtain the degree and take un-necessary classes not pertaining to the particulardegree.471: make sure the people are educated on what class are and not tell student that they do notcount toward their degree and have other staff members that are very knowledgeable tellme that I have nothing to worry about. After going to ones office and they tell you thatthey will look into something for you and call you back, I think they should do it in areasonable time. I had to come back into the office after a week and never recieved a callback. really bad customer service.483: dont get me started!493: make sure that the advisors are up to date on programs that have changed the criteria inorder to better facilitate our completion of the course....they need to be kept informed ofthe changes in order to better help us.496: Slower turn over of staff.499: have more options to allow the student to succeed..It seems there is only 1 way tosucceed in this school. If u fail, oops so sorry , take the course again. there is no middle,u either pass or fail and if u are on the border, more times than not, so sorry..501: Give accurate advising when it comes to transfer credits, I found out that over half of thecourses that I have taken at HCC are not relevant to my degree program at USF. What awaste. Sorry you want me to be honest.502: short of adding more staff...not much.505: Everyone needs to be on the same page. I have talked to 2 different advisors about thesame matter and got to totally different answers. talk about not being very helpful andleaving me even more confused and having more questions then when I started.506: Provide more that one advisor when enrollment/registration period is going... lately only1 advisor is on staff for student to see..... SANDY STROBEL IS AWESOME!!!!!511: answer the phone.516: The many times that I have been to the advising office the advisors do not always seem toknow what they are talking about, and usually seem to care less whether or not ourquestions have been answered. If the advisors were a bit more knowledgeable studentswouldn't have to continually return to the advising office to have questions "re"answeredand would save everyone a lot of time.518: They could improve with telling students the same thing. Every time I go to see acounselor they given me different information every time.533: the only area that needs improving in the advising area is the waiting time to see theadvisor.537: Quicker help.540: Have the same hours the whole week that they have on Monday & Tuesday.544: Nothing548: Have nicer people answering questionsStudent Satisfaction Survey 2007 – Q15: Advising – Page 115

549: Hire people who are willing to help students, and willing to be patient. Every person I'veencountered was short, impatient and made no extra effort to ensure I had the informationI needed.551: When you make an appointment to see an advisor, they need to see you at theappointment time and not 20 minutes later. I was on time, they should be too. Onemorning whilst I was waiting to see an advisor, there were 2 students ahead of me and 4advisors in the back. They were too busy socializing to see us students. I also saw 2different advisors in connection with getting my AA, both I asked if I needed to doanything else to graduate. Both neglected to give me the application to graduate form.Now I have found somebody who is very willing to work with me and does not give methe wrong or lack of information552: Not sure554: They should ensure that they have met with all the student enrolled at one point oranother.560: provide more people562: Try to have more advisors available on the extended days564: office's environment569: Time! I understand it is a college campus and there are thousands of students. However,that does not excuse unorganized system we have at HCC. To get an appointment,sometimes is not even worth the time you wait for. You spend this time waiting for anappoitment and end up receiving information that is just enough to get you out of theiroffice. The time that is spent with the advisor and care is insulting.573: have information applicable to its allied health programs and prereques, instead ofadvising a student to go to the internet to retrieve same574: Have transfer student transcripts and other documents into the system quicker; have moreinformation and forms online; offer longer advising hours for students enrolled forcollege credit certificates and cannot make normal business hours581: Well I am almost done with my AA and the adviser didn't seem to have a lot ofinformation to give me about where i go from here.582: make sure that each counselor is knowledgeable. you can to one counselor they tell youthis is what you need and the next time if you see someone different you get a differenctoutcome about what courses you need.585: Let's start with the appointment setting that doesn't exist when even if you were to makeone. Or maybe the counselors who "conviently" aren't there when you requested a meet.My first initial meet with an advisor was complete unsuccessful, nothing wasaccomplished and I had to return again, only to get broad information that the firstcounselor told me she "didn't have time to help me out" with. The second counseloratleast pointed me in a direction of classes to take, after mixing my grades up withsomeone elses, causing a hold on my account for two weeks and me not being able toregister for classes right away. That being fixed, he then did NOT change my descriptionof a major, even though i have emailed and called and sat down another 3 times to changeSPECIFICALLY that.587: It would've been most helpful had I been advised correctly regarding whether or not a setof math courses built upon one another, or were independent of each other. I returned toHCC after 20 years, and needlessly audited 2 math classes (in which I had originallyreceived A's) as a way of "brushing up", only to find out the next class up, which was theStudent Satisfaction Survey 2007 – Q15: Advising – Page 116

one I needed to take, did not pick up where the other two left off, but was totally newmaterial. I wasted money and, more importantly, my valuable time. I made A's in thetwo audits and an A in the new class, so I'm not a goof-off just blowing smoke. If theydidn't know how to advise me correctly, they should've referred me to the mathdepartment instead of giving me "just in case" advice.594: A lot of times the advisors act like they do not want to help you and they rush you along.Maybe more should be hired if there is a problem with too many students needing anadvisor.595: They are very vague with answers to my questions. I have to ask my question more thanonce and in a different ways. The advisor I spoke with treated me as if I was notunderstanding her when I was understanding everything crystal clear.598: Have knowledgeable and friendly staff available.601: The advisors gave me the run around from department to department and it was duringthe worse possible time, the first few days of school I got threatening letters and warningscausing me to be late to classes or else. It was an unbelievably bad experience604: speed up the process..a three hour is really unacceptable606: The advisers should have a better understanding about USF programs in order to help thestudents who are transfering after they finish their AAs. I took 3 classes for nothing. Itwas a waste of my time and my money. Now, every time that I see an advisor, I doublecheck his/her sugestions.609: The HCC advisors I have spoke with do not know the answers to some of my questionsabout the transfer process. If I ask the advisor a question the he or she does not know, allthey say s they do not know. It is difficult to receive accuarte information. I now believethat it is a waste of time to go to the advising office here at HCC. It is better to go theuniversity I will be transfering to. The high turn-over rate at the advising office that Ihave been told about from a few professors and other current HCC students is true. Theperson in charge of Advising should at least brief the advisors on how to assist HCCstudents.610: That advisors are on the same page and letting students know what EXACTLY they needto graduate with out students having to guess at the right questions to ask.612: Give correct information about prerequisite course requirements.617: More advisers and to see students in a timely manner619: I believe that their should be an adviser specific to each college within HCC, such as theCulinary Management, etc. so when there is a question on which classes to take thatadviser is certain of everything required for your specific program. Sometimes you haveto contact someone else just to find out what classes no longer exist, etc. This should notbe something we as the student has to worry about.620: They are ok.622: NOt hire students to be an advisor. Many advisors do not know what classes are requiredfor the opticianry program nor on line distant programs623: To give the advisor more time with a given student and not have to worry about whosewaiting, maybe appointments can be set for given days and the days set aside for followthrough would help the advisor assist the student better. Thank you.624: More available times627: Having more academic advisors during the rush after new classes open up would be atremendous help, waiting 2-3 hours is just not right.Student Satisfaction Survey 2007 – Q15: Advising – Page 117

635: Make them really accountable for their performance, and create a form to keep by thestudent in which the results of the meeting are written or coded, and make this formnecessary in order to see an advisor.640: Make wait time less643: Let people make appointments all the time and just not some of the time. Not everyonehas all the time in the world to sit there and wait.653: Make it easier to make appointments (sometimes they do not answer the phone or onlytake one apt p/15minutes). Have extra advisors on during busy times of thesemester/year.657: Help us prepare for college and transfering to another college659: The advising is really good except the phone is always busy. You have to wait a verylong time. I don't think they would be able to fix that problem though, but if they can thatwould be great.663: I spent about two hours waiting, after being told it would only take 45 minutes, to see anadvisor because everyone had gone to lunch except one advisor. After waiting, I was notgiven the information I was seeking.667: n/a671: i have no idea.673: make it easier to see one675: No comment678: Give appointments only. If there is a quick question the person at the desk can be veryhelpful.679: They could definitely show more interest.680: It is not the people that I have had problems with, but the system in which things aredone. Student records from my previuos school were never entered and it took me 10trips atleast to the school waiting hours to see someone everytime only for them to sendme home. By the time I finally got an advisor to override my courses so I could take themall of the classes I wanted or needed were gone. Mail was sent to my old house sayingthat I owed money that I didn't, I never received the mail, even though I had given theschool my change of address and it caused me nothing but stress. I dont know how youcould improve on this but you should think of a better way of putting info in the systemfaster to avoid these kind of problems.682: don't know683: Decrease the wait time. Explain to the students the best way for them to get their degree.Don't just go along with whatever the student says.684: At least act like they care a little more. I felt like they just wanted me out of their officeas fast as possible.699: Should be able to talk to someone by telephone, who can bring up your transcript andadvise. Office hours should be extended to accommodate working students.702: not much, they have a pretty good system704: People need to love their job.711: Provide more advisors, I have waited for an hour on one occasion, it made me not want togo back. I have alot of studying to do, the last thing I want to do is wait in that office thatlong for help. I could possibly study there, however, there are times were it's noisy, so itmakes the option obsolete.Student Satisfaction Survey 2007 – Q15: Advising – Page 118

715: It would be nice to see the same advisor or have an advisor assigned to you. Seeingdifferent advisors each time you go, having to explain all the previous appointments andoutcomes is not effective time management for the staff or the student.721: the advicing staff's knowledge at the HCC seems to be very limited. sometimes i thinkthey don't know what they talking about. Plus they always behave improfationally: theydon't give you enough attention like at other state institutions: the USF.723: The only thing that needs to be revised is the time of waiting732: Even with appointment the wait time is very long734: Fire them all and hire a competent and customer service oriented staff. Students are thecustomers!736: It's okay.744: every time i go see an adiver i always see someone differnt i never get the same perosn,and each person tells you something different. It would be helpful is they would all be onthe same pages, and give us the same information. also it would be nice that someoneasks what they need to be able to graduate that they would inform you that you have totake the CLAST, and not that you have to find out from a classmate just before you thinkyou're done.749: help better753: speed up the process755: Advising gave me all the wrong information that I needed when I went to see them tofigure out what classes I should have been taking. After meeting with Vickie Schnurr Iwas told the correct information.756: change the whole set up...760: Provide the advisors with more information to help out students762: I think that they should spend a little more time with students that have never been tocollege. They should spend more time helping students choose classes and make thestudents feel more comfortable about what direction they are going in. I had no idea whatI was getting myself into and what I needed to do next. I just showed up for the classesthat they told me to come to.764: be more attentive and concerned766: When, I first enrolled at HCC, the advisor gave me a list of prep classes, I needed to take.But, when I completed the prep courses and went to counseling I was asked why Icompleted two classes I didn’t need. When I went back to advising it was conformed thatI didn’t need the classes I was told to take. That is time and money I wasted. It is like theadvisor and some of the counselors want the students to stay at HCC forever.767: I've had to wait for hours to speak with someone, sometimes for only a simple question.However, it is not possible to contact the advisors via telephone. They never return yourcalls.768: A coordinated effort for those students transferring to another institution and explainwhat courses actually are needed vs. not for the school the student is transferring into.779: Hire more advisors so that the wait is not as long. I averaged about forty to one hourwaiting time.793: see earlier note...perhaps I confused advising and admissions.796: It would be helpful if the advisors were able to help those seeking career change oradvancement courses, rather than the basic core curriculum.797: make more advisors availableStudent Satisfaction Survey 2007 – Q15: Advising – Page 119

804: less wait time808: Help students become more aware of what is going on on-campus and around campus,such as associations and networking groups.809: set up certain times u can come and actual speak with someone.. get more advisorsbecause the wait is ridiculous.813: nothing817: Be direct and honest. Don't make students take more classes and send them around acircle instead of from point A to B just to make more money out of them.820: Create a system to move the people along so we do not need to wait two or three hours tosee someone. Maybe have an online Adviser?826: Have more staff available to assist.837: be able to talk to them comfortabley about our futures, some people get nervous840: Well i have only seen them once because the lines are really long.841: I have been given conflicting information from one semester to another...it seems likesometimes they are not "on the same page" on current information846: have more advisers847: allow students to be in and out in a reasonable amount of time857: they can start by finding out what classes are needed for certain universities instead ofyou having to go through all the trouble calling and getting the run around in trying tofind out862: Have more people working more often. When there are twenty students waiting and wewatch advisors going home for the day, it is often frustrating.865: Inform the advisors about what classes are needed to get each degree and therefore theyshould see that some classes do have prerequisites. Possibly have information onadmissions requirements to universities.868: them give students accurate and more detailed information870: Be better organized!!!874: n/a879: Have more advisors.882: making sure all the staff is up to date with information884: verifying that all the advisors are qualified to perform their job. provide them with ethicalworkshops where they can relize the impoact that accurate advicing has in the studentbody891: Nothing, every student deserves the time spent with there adviser. We as students shouldjust sit and be patient, because when its your turn you want that full attention also.895: Some of them seem to be doing just their job. They seem to be a little impersonable.They aren't very inviting when they call your name to come back. They do ask if youhave anymore questions, but it just seems like they need to be done. Not all of them but afew.896: There should be no reason to wait any longer than an hour!!897: Provide more detailed advisory guides and a more knowledgable staff.898: nothign900: • Hire mature and trained counselors who knows what they are doing • Ready to workwith students under all circumstances. To help the students reach their goal. • We needcounselors who are willing to go even a step a head as though these students were theirfamily. • Counselors need to be reminded that the office they own is because of theStudent Satisfaction Survey 2007 – Q15: Advising – Page 120

students. It is impossible to get an appointment to see them and it takes a all day. Themost disappointing is when you walk in and they are busy on their cell phone, you take asit and they don’t seem to notice you are there. They take their sweat time. I think theyneed to respect what they do and do it willing. • I personally had a bad experience mostlywith the counselors and I will never waste my time seeking any of their advice besidesthey don’t know what to tell you but they are ready to turn you away as soon as you walkin. Today I am a student at HCC because of the head of Dental Assisting programmanager. None of the cou nselors could tell me one straight answer and it took me thelongest time to find out who to talk to. I still see student going back and forth with theirteachers because unsolved issues. Some teachers have better help then the counselors byfar and they always find solutions. • Why do i need them if they cant help me? • Thereare so many students who drop out because of luck of guidance or proper advice.906: Clone Vicki Schnurr!! :)910: Have more qualified staff members. The two that are qualified always have new staffmembers going in and out asking questions during sessions with other students. It makesthe time that we are being serviced take that much longer and frustrating!918: be able to make appointments like you can in the academic success center-- people do nothave time to wait around for the next person.920: Have staff memebers know what they are talking about. They should the programsthrough and through. I received the wrong academic direction on more than oneoccasion, which caused me to retake a class that I was advised that initially that I wouldnot have to retake! Very frustrating! This cost me time and money and I am now leavingwith a feeling of wasted time and money. :(923: HCC could better inform students of the importance of scheduling an appointment withan advisor, rather than allowing multiple students to congregate in theadvising/counseling office(s). It feels very chaotic at times to sit in a room with so manyother people. Fortunately, this only happens during registration periods (at Ybor andDale Mabry).934: Be more indepth in helping and aiding the student. Be familar with the other departments.Waiting for an apointment is terrible.939: They could explain, when a student takes the CPT that they have a range that need to fallin to retake it. The student should be prepared to take the CPT test.949: everything. advising is awful. i hate wasting my time there.950: have more qualified personnel on staff to answer questions. i was told that i could takeintro to ed in conjunction with teaching diverse populations and that was wronginformation. intro to ed is a prerequisite of teachinf diverse pop so i had to drop it and ineed to replace the three credits with something else and the semester had already startedso it was quite difficult trying to find a class that i needed and that was available954: hcc could improve the advising services by making the advisors more avaiable to thestudents and not having an hour long wait.964: I think that more trianing needs to be implemented, and I think that advisors need to beon top of any changes that might take place within academic fields. Thus, I think that ifthat is too much to ask, then specialize advisors to specific fields, so that they do not getoverwhelmed.975: They need updated information on transfers to the universities. My advisor had no ideathat I needed to take the CLAST to enter the College of Education next year.Student Satisfaction Survey 2007 – Q15: Advising – Page 121

978: do not let student wait that too long time, why can not have opoinment? becauseeverytime let us wait and wait,we give up to go to there.979: once again wiyth the advising office it's hit or miss the staff members that know therestuf are very helpful but the guy who told me that even though i had taken calc 1 2 and 3and de i still needed to ake college algebra and precalc was a waste of the two hours ispent waiting to see him997: less wait time, more organization1003: When I requested my graduation audit both advising and counceling did not know whichoffice performed this service. I was bantered back and forth. Finally I left and returnedanother day. This time someone knew what this service entailed and service wasexpediant.1004: Can't think of a thing. My experience with them was very pleasant and informative.1005: I really ended up in a bad spot this semester, having to really fight to graduate. I had metwith an advisor who at the time told me I was right where I needed to be with the classesI was taking in order to graduate in December with my AA and my AS. Then, half wayinto the semester, I got a letter stating that I would need to take two additional classes formy AS. The amount of effort necessary to fight this could have been eliminated beforethe semester started had the advisor taken the time to really review my file. Thecomplication was that I had been a transient student in the spring and a new curriculumwas going to be implemented. When it came time to dispute this, the advisor showed nointerest in making the situation better. Only insisting that I either plan for anothersemester or get my director to take other classes instead. In the end, I got it worked out,but this was a huge amount of stress that could have been avoided.1013: have a permanent advisor. One that can get to know you personally and its familiar withyour career path.1014: I am part of the honors institute. Our advisor is there 24/7 and very very helpful. She willsit with you for as long as you need her too. I think HCC should be more organized.1016: In addition to the previous note, I would suggest that advising meet with the deans ofeach program so that they are up to date with the pre requisites for each course at HCC.It is a common occurrence to hear students talking about how they were advised thewrong class. YES, it is completely agreeable that it is each student's responsibility totake the correct classes for what each student needs. The only problem is that advisorshave the access codes to unlock access to a program. What need is there to pay theseextra salaries to advisors if the students are actually supposed to find all this CORRECTinformation for themselves? Get rid of the advisors and reduce the tuition for all thestudents.1018: conduct a mandatory refresher at least on a yearly basis to make sure that every adviser iswell informed and armed with the information necessary to provide good service to thestudent body1022: I'm not sure.1024: Advising to present all available resources to students, rather than assume a studentshould be on a specific track.1028: Dedicated staff for each major program/subprogram; combine roles of counselor andadvisor; too much turnover of staff in advising office for consistancy1034: When I went into the advising office this semester, there was almost a two hour wait so Imade an appointment. The day of my appointment I had to wait about 45 minutes afterStudent Satisfaction Survey 2007 – Q15: Advising – Page 122

the scheduled time, and I was almost late for class, I felt as if I had to rush the time I gotwith the advisor because it had taken so long.1035: let there be an appointment time1046: The advisors need to obtain the correct information inregards to nursing and admissioninto the program.1048: Any advisor I have seen seems rushed and not to familiar with the degree information Iam pursuing. Having advisors for the specific fields would make things easier and alltogether more comfortable for students.1056: The wait time is ridiculously long, especially close to registering deadlines. The advisorsI have met with were great, but the staff in the waiting/reception area is rude and veryunhelpful.1065: Have more information about transfering the nursing program to usf and advice aboutwhat classes are best to take at hcc1071: When I used HCC's advising services, the service I received was fine - it just seemed thatthey were understaffed. The wait time was pretty long.1072: Improve online and telephone response times.1076: sometimes i go to see a adviser and they were no help at all. they should ask morequestions.1087: be clearer. for pre-med students they should tell them exactly what classes to take andwhat major they should pursue instead of just showing them a paper and tell them toleave.1088: Shorter wait time... :)1089: It is all about time at hcc. You wait along time during registration and if it is not duringthat time there is not enough staff there and you end up waiting any way. Get more help!1093: Offer a program for students to email their basic questions to ease congestion in theAcademic Advisors office. If it is already available I have not been able to find it.1096: some of them know what they are talking about..1098: This should be online and streamlined.1101: find a way to accelerate the process to see one1102: The catalog is so well made that a student hardly need any advising. Advising servicesprobably are well the way they are now.1106: The wait time is too long! The front desk help is not friendly1115: Nothing for me. Had a good experience.1119: faster, friendly, patience service.1120: N/A1137: have all advisors get the same ACCURATE information! each time I have been to anadvisor I get different information1138: None1139: Train their staff to 1) have a more professional appearance, and 2) train their staff how topay attention to the student instead of taking personal cell phone calls in the middle ofmeeting with a student or making the student feel that they are more of an annoyancethan someone who needs help.1141: provide more space for people to sit and more staff because its always crowded with nowhere to sit and seem like the staff is limited.1142: have better communications between departments1144: They are very helpful.Student Satisfaction Survey 2007 – Q15: Advising – Page 123

1146: have less of a wait.....and spend more time with the student....1152: Reduce the waiting time to see an advisor.1153: Excellent work! Nothing needed.1157: The Honors Institute staff is very helpful, but the staff for the whole of HCC is not. Theyshould should be more courteous and willing to take time with you.1158: Shorter wait times to see academic advisors.1164: When I met with the advisor, she was short, curt, almost to the point of being rude. I hadmade the appointment well in advance and had informed her of the questions that neededanswered. She had not even looked at my academic record and when she did so at themeeting it still left me with a bad taste in my mouth. In the future if there is adiscrepancy with what she told me in the meeting I did not see her make any notations tomy record or give me anything stating that my courses would be accepted in relation tothe ones required.1169: higher more workers, and make sure that they are people frindly.1173: I was misinformed about what classes to take. I saw quite a few advisors that gave me thewrong information and unfortunately caused me to be there for longer than expected. Itwasn't until recently I saw a couple of great advisors.1178: Employ staff who can communicate (in english) better and who are happy to help. Bettertraining for staff.1184: Not sure1187: Having advisors one hand that have knowledge about the programs and requirements.Each time I have spoken with an advisor they are clueless as to what's going on.1192: From my experience, each time I visit the advising area. There is a very long wait andwhen I finally do see someone, I feel a bit rushed. I understand they receive the samequestions every day, but this is my career and my life. I want to feel like the personunderstands that I take it very seriously. I didn't feel that the two times i went so i haven'tbeen in over a year.1195: have more advisors due to the growing populaion of the school. thanks1197: I would like that the advisors would have time to dedicate to each student, but when youare talking to them, they are not even paying attention to your because they are justthinking in the next person.1198: If a student presents and outline of an intended major at an upper level University(e.g.USF), HCC Advisors should be able to suggest a thorough outline of recommended HCCfreshmen and Sophomore classes(i.e. based on the student's perceived course strength andinterest;suggest the the corresponding General Education "Science" courses) that willtransition smoothly to the upper level University.1199: A lot1204: The advising staff never seems sure of the information that is being distributed. Rarely doi recieve strong solid responces.1208: provide accurate information. i was told that i was exempt from CLAST because mygrades were so good in all the appropriate areas. then i got a letter in the mail about mygraduation request stating that i was required to take CLAST because i'm an educationmajor. the deadline to sign up for CLAST has already passed. now i have to wait monthsbefore another CLAST can be taken. this is a HUGE problem for me because i can notattend USF's education program without CLAST. now instead of starting USF in springStudent Satisfaction Survey 2007 – Q15: Advising – Page 124

term, i have to wait until next summer. advising ruined my planned academic goals bygiving me incorrect information. also the wait time is terrible.1213: when an appointment is set to meet with an advisor the appoinment should overridewalkins1222: Plant City advisors didn't seem very interested in my questions. However, Dale Mabryadvisors are great!1224: they are always pushing one out asap and dont give one the chance to tell them becausethey wont listen, this needs to stop1228: It is hard to get ahold of an advisor, we practically have to take a day off, and the wait islong. The times I have actually spoken with an advisor, they rushed me through it, and Icame out more confused than when I went in.1229: Better knowledge of the students need to take for their degrees.1231: have more advisors available, the wait times are very long to speak with an advisor andit's usually an easy quick question1234: Make sure transfer courses are evaluated accurately - I was told a course I took in the pastwould work as a credit for one I needed for my program, when in fact it did not and I hadto cram in an extra class at the last minute1236: Make sure the advisor's know what they are doing.1240: everybody needs to tell same thing as u go to another person he/she gives different advicefor the one before so quite disappointment...and really didnt know wht to do1244: Shorter waiting periods1245: The advisors should have requirements and pre-reqs for majors for universities in Florida.1252: nothing1254: The staff can be better informd on what the standards and the classes we must take forour majors.1255: Each visit requires at least a 60 minute wait...thats not reasonable to me. When I firstenrolled at HCC I spoke with an advisor and showed her my degree from MCC and shedidnt even enter it all in the system therefore 2 semesters later I was put on academicprobation for not taking gen. ed. classes. I didnt need anymore and had to spend almost 2hours in the advising office to get that straight!!! Again, not acceptable.1261: I went there once, and the advisor I met with sort of judged the steps I am taking towardsmy future. (and not in a polite, or helpful way)1264: I was pretty much satisfied with the advising services1267: Get a couple more advisors on the two busy nights.1275: It seems that every Acedemic Advisor has a totally different answer than the others. Sothe student is left completely confused. Also, they act like they have no ideaw hat you arewanting to know. They are completely perplexed and often my questions can't beanswered so I email the Dean of that specific department and I get NO RESPONSE! Iemailed 3 times and haven't gotten a thing and its been a MONTH!!!!RIDICULOUS!!!!!!!!!!!!1276: To have each adviser give the student adequate time to clearly suggest ways to get yourgoal accomplished will at HCC, and answer any questions the student has (not rush themoff).1279: I believe HCC has a great team in place, I would say continue to keep up the great work!!1283: Advisors should give ALL the information, and not only base their responses on student'squestions. They should tell you all the required pre-requisites for all classes.Student Satisfaction Survey 2007 – Q15: Advising – Page 125

1295: None at this time. They have always been very helpful and I never had to wait too long.1302: some of them need more training or there should be annual refresher course for them.1311: I'm not sure but, the lines are long.1312: At the time of sign-in there should be a person directing the questions and answers thestudent has. No wait until being sitting with that person just to hear you could have donethat online. Very disappointing1315: again.. with every program offered, have dialouge with professors.. the informationbetween the 2 often is contradictory1317: well get more because it is a very long wait! But the nice lady advisor that i went to did afantastic job!1321: I think that the period of time that the students have to wait is too long. For example, Ihave to wait for four hours to see an advisor and it was at the begging of Novemberwhich should not a very busy time of the year. I think that hiring more people for thatdepartment would help.1332: More knowledgable people.1353: Maybe add a few more advisors to the staff or just assign advisors by the students lastname.1356: know more about choosing a career....to help choose one1358: It would help if the advisors new what they were doing. I needed to get an override inorder to take IDS 2110 because my transcripts had not been evaluted and entered into thesystem yet. I met with an advisor he simply handed me a peice of paper with the deansname on it and sent me to her office when I got there she informed me that I should havefilled out some paperwork porior to coming to her office. I informed her that the advisorhad just given me her name and sent me there. This would have been easier and takenless time had I been told exactly what to do instead of being pawned off to the deanbecause he didn't feel like taking the time to explain the proper process.1366: Alot of the advisors do not no what is needed for certain programs, even thought thepaper work is right in their faces. Sometimes they tell me one thing and when I get readyto register it's something, that is very annoying when I have to go back out to the schooljust to clear up an error they messed up.1367: shorten waiting times. i need to see an advisor more than once but i didnt because i wasn'table to wait for three hours, so i signed up for classes that i thought were appropriate1369: Make sure the advisors know about the dreamkeeper's fund and how and where to goapply for it. The advisor I talked to did not even know what it was. Also, they shouldmore thoroughly answer your questions by email and not just send back pat answers thattreat you like you're an idiot and that you don't know what you're talking about.1370: have the advisors with more information about four year and graduate universitues. Havea better knowledge on different carrer paths and what classes to take with the studentsdescion1371: the advising are rude and make your feel like your are retarted for asking any questions.every question is redirected to another location or not answered at all. mostly they makeyour feel as if you cant ask them a question they have never been helpful to me. i regretevery time i have to go in there. advising needs to get advise training compassionsomething to better help them serve us as students.1374: Have staff available to actually answer questions and not simply wasting studentsvaluable time.Student Satisfaction Survey 2007 – Q15: Advising – Page 126

1380: I had to wait almost 3 hours the other day, so make it easier to see one.1391: have telephone lines available where students can actually speak with an advisor1398: nothing1399: Again, the wait to see an advisor is entirely too long. There should be more advisorsavailable.1409: I felt that one advisor was very disinterested in me and was only doing her job. Irequested not to have her the next time but they said they did not know who I saw andcould not access it in the system.1415: also again not be so rude and make sure i give people all the info they need so when theytry to do something they can't because they weere told the wrong things or nothing at all1418: nothing they're doing a great job!!!!!!!!1419: Some of the advisers seem untrained with the exception of some great seasoned staff. Justtrain new employees better.1420: I think HCC should have more advisers and more clerical people who perhaps have theknowledge and training to answer simple questions. I also find that, in general, thestudents who work there are not particularly helpful or friendly1426: Have more advisors on staff because it takes a long time.1433: get a standard way to proceed1436: The advisors could act like they care. I did not have one result and the woman would nothelp me pick out my courses on paper because of an SAT score.1448: Again, make appointments available to those who need to talk with an advisor. Quitehonestly unless I can't go forward without talking to an advisor - I don't see one because Idon't have two hours to wait on chance I hit the office on a busy day.1450: I was erroneouly advised about my math requirements. Now I must delay my applicationfor admission into nursing because I must take two maths instead of one. I found this outthrough having a block on course registration and waiting almost three hours foradvising. There I was told "I'm sorry, she must have made a mistake, but it's all here inher notes.' Her notes are useless to me as I do not have access and already behind forjanuary evaluation for admission.1453: Advising often does not have the information (or access to the infromation) that I need. Ihave stopped using them and find answers from other faculty1459: Hire more advisors. The wait time is ridiculous!1467: Overall, it has been a good experience. Some drawbacks, maybe; but nothing major.1470: Shorter wait times during peak days.1473: The advisors should be versed in the various majors that HCC offers rather than havingknowledge of just the general requirements for an Associates Degree1478: first of all, HCC needs more advisors. HCC has grown some much in the past two tothree years that it is impossible to see an advisor within the first hour of arrival. Second,more appropriate personnel should be hired. I was missed by an advisor in twooccassions, which made me stay there for almost an entire day!1486: Make more advisors present, to reduce the waiting time.1487: Again, More advinsing counselers.1488: -I have heard from multiple students that they werent told they needed to take theconnections final class. -Since you see a different adviser each semester-they startfrom scratch checking our transcript, their is always room for error. I'm always worriedthat since there is such a long line and they are trying to get each student as fast asStudent Satisfaction Survey 2007 – Q15: Advising – Page 127

possible that they will make a mistake. -Can't HCC make an electronic document withthat easy to read "degree requirements sheet" (we get in advising) in Hawknet...and HCCautomatically checks off each met requirment after it gets put in the transcript? (or wecan do it) Then it's an easy way to always be able to view how we are doing (w/o losingthat paper)...and we can email a adviser to double check it for us or something to makesure.1489: less waiting to see an advisor1501: Everything! I have mentioned this already.1513: Make sure they are all on the same page. It is very frustrating to have to make severaltrips for the same reason all the time.1514: no opinion1516: Be more specific about graduation/transfer requirements.1521: Have all the advisors give the same answer rather than having different answer from eachadvisor about the same topic.1532: stop the waiting time somehow1545: I have been forced to take additional classes costing me a great deal of time and patiencedue to the lack of research performed by all the people I have dealt with in the advisingoffice. These people do not know what they are saying and worst of all do not care.1553: put people who knows what they are talking about.1555: good1565: talk to advisor through e-mail, that way they will have more time to answer our questions1568: even though i work in academic advising, i've never met with an advisor, but the studentsthat come in here gets a lot of help.1576: decrease excessively long wait times during peak periods1586: they should know more about hcc clep test, they should help more1594: If a person was just hired as an advisor-they should make sure they know what they aretalking about before telling students which classes thay need to take. 2 "new" advisingconselors told me wrong classes to take and I didnt even need them, which cost me extramoney, which I dont approve of at all!1599: Explain to the student what will have to be completed to get where they want to go.1606: they need to communicate with the counselors. i quit going to the advisors and wentexclusively to the counselors.1608: good job up until now.1626: Extended hours for working adults1628: THE ADVISING WITHIN HCC IS FAIRLY GOOD. LAURA SWAIN IS AWESOME.THE PROBLEM THAT I MOST CERTAINLY ENCOUNTERED WAS THECOUNSELING WITHIN HCC,NOT THE ADVISING. THE COUNSELING ISDOWNRIGHT AWFUL. EVERY INDIVIDUAL THAT I CAME ACROSS IN THECOUNSELING DEPARTMENT DISPLAYED NO CONCERN FOR ME AS ASTUDENT. THAT STARTS WITH THE SECRETARY ALL THE WAY TO THEACTUAL COUNSELORS. THOSE I ENCOUNTERED GAVE ME THE IMPRESSIONTHAT THEY COULD CARE LESS ABOUT MY SUCCESS AS A STUDENT.1635: A greater sense of urgency and extended hours.1637: GET A LARGER STAFF TO ACOMADATE TO THE STUDENT BODY!!! Have atraining program. Have some respect for the paying student. Let you sit down and allowyou the proper time.Student Satisfaction Survey 2007 – Q15: Advising – Page 128

1642: time- i know they must see 100's of people daily. just gets frustrating sometimes. : O )nothing can be done about it though and i understand1653: not much except better attitudes.1661: Make sure everyone has the same knowledge about programs, tuition, financial aid,loans, programs, etc. The staff at HCC caused me to wait an extra full year beforeapplying for the Radiation Therapy Progran b/c of missing transcripts that I repeatedlyasked my advisor of and was told that "everything was in order" when it was not. Longstory short, the answer I got back from the "decisioning committee" was: "on behalf ofthe school we apologize for any inconvenience". Truth be told, HCC has the worstadvising staff.1669: Everything1683: i have no complaint1692: I actually got more information from my counselor. After waiting an 1 1/2 for an advisorshe seemed pushed for time, as if she was trying to get to the next person. The questionsI did get answered was very broad and didn't help my personal goals. But the counselortook their time each time I met with them and I really had a better feel of what direction Ishould go in...1698: Hire more advisors to avoid big lines.1705: Extend Hours Training1715: Provide additional advisors to decrease response wait time1718: more advisor with much better knowledge of academics1721: Less wait time; more use of email1730: they dont need to change it, i think its fine the way it is1737: The wait period during peak times.1738: Help and not try to rush. Make more avaiable1741: none.1743: move faster or hire more people, its horrible that students have to wait at least 2 hours tosee someone for only 5 minutes.1746: A staff with more experience and advice.1747: More advisors at the beginning of the semesters.1755: Les time of wait,the second time I was waites for more than 1 hour.1763: we need more trained advisors. no one has ever taken an interest in showing me differentclasses for my career path and as a result i wound up with a liberal arts degree instead offocusing on the path i truly want to go, thus wasting time and money. Get some peoplewho care about the success of students!1764: I DON'T KNOW I'VE NEVER SPOKE TO ANYONE IN THAT DEPARTMENT1766: reduce the waiting times1790: In my one experience I was given an ID card, but not really advised about anything.1791: the wait is way too long, i recieved 3 different advice on the same question, i think thereshould be at least a common answer on a question, instead of 3 it becomes very confusing1792: take fewer breaks and personal phone on campus time.1797: I think they need more time for students, and they need to love their job.1805: they need all need to know the correct information. everytime i go in i am given differentinformation everythime. i still dont know what class are nessary to graduate, dur to thefact that usf changed theirs.Student Satisfaction Survey 2007 – Q15: Advising – Page 129

1809: Maybe have a staff on hand who can help with simple questions because there are timeswhen you think you may really need an advisor, but it ends up really being a yes or noquestion.1811: more knowledgeable advisors to reduce the wait and to give accurate advise1815: make it faster there too slow getting things done too many people have to wait and missclass because there so slow1817: The advisors shouls be more knowledgeable of what each program actually entails.1818: The attitudes need to be improved greatly!1820: Hire more adviser1827: To improve have people who are more knowledgable about the different degrees.1829: more staff or just quicker response time by the present staff1834: This is another department that seems to be understaffed.1845: Everythings good1849: GET FRIENDLY EMPLOYEES THAT WANT TO HELP US STUDENTS!!!1850: Set appointments or structure some type of scheduling. No appointments is unstructured& the wait time is ridiculous form the standpoint of wasted time.1851: Most of the time the advising service does not want to spent any time with the student.1856: Make sure that everyone is aware of what everyone else is doing and make sure thateveryone is up to date with current info to be able to answer any ques.1857: none1859: Have open electronic communication with advisors on-line.1862: Getting rid of the superior1863: Make the wait times shorter.1865: I have dealt with advisors that could not be less interested in helping, they need to reevaluatesome of their staff.Student Satisfaction Survey 2007 – Q15: Advising – Page 130

CAMPUS = PLANT CITY13: reduce waiting time,and hire more help during peak season46: get their information correct. I wasted money on 3 courses I ended up not needing butwas advised to take. Additional training is definitely needed in advising.64: Improve the wait time.68: Make sure all advisors are trained to handle different academic problems. I shouldn'thave to go up to the campus TWICE for the same problem and get TWO differentanswers.101: Improve on wait time.108: Need more advisors so when one is not available there is someone else so the departmentdoesn't have to close down for the day.114: More advisors, and when it is packed with students, set up appointment times133: My advisor helped me none what so ever..... The wait was also a very long time!134: have more then one advisor148: I take all of my classes at the Plant City campus, but I have to go to the Brandon Campusto see an Advisor. The times I have tried to see an Advisor in Plant City I've had to waitfor hours. One time the Advisors left for the day when I was still waiting to see them.I've never had to wait to see an Advisor at the Brandon campus.182: The last time I met with an advisor, I felt that this person was not as experienced as Iwould have liked. I had to make sure to triple check everything that I was told.240: make more counselors available255: I would make sure that students get accurate info that is relevant to their major. I am anursing student, and everytime I went in to speak to an advisor they could tell me verylittle about the nursing program. I think they should know about all the programs and beable to advise with correct info.266: They could assign advisors to focus on individual departments rather than trying to knoweverything about all majors offered. It might fascilitate more acurate communication ofpertanant information.291: Speed up wait time.298: Receiving the correct information would have been nice and saved me a lot of time. Ifeel I was pointed in two totally different directions and took it upon myself, and with thehelp of other students, finally got the correct information. Very frustrating situation,especially because one of those advisors that "tried to help me" was a dean withcompletely incorrect information.301: Have more advisers durring heavy times like between semisters.317: The wait time is excessive. I sometimes feel that sometimes I don't get the correctinformation or the advisors say that that informaiton is available at another HCC campus.354: The advisor that I seen a couple of years ago didn't help me at al, he seemed rushed andannoyed that I wanted his help.369: once again if the staff all gave the same answers; when you get a different answer fromeveryone you talk to you dont know who to believe.374: I have met with 3 different advisors. All three have given me different information onthe same subject. I am thankful for the online degree audit, otherwise I might be totallylost.379: no commentStudent Satisfaction Survey 2007 – Q15: Advising – Page 131

383: increase the number of advisers trained to provide the correct information to studentsespecially during registration.392: well, dean webb is gone so...420: HCC should have an online advising staff that can answer questions regardingadmissions. Also, Hcc should have telephone advising staff that are available and returnscalls. Oftentimes, it may be difficult for a person to come onto a campus, but if theaforementioned resources were available that person could get assistance.421: Add email or IM chat feature for easy questions.458: less waiting time466: School needs more advisors and [a staff member] without a condensending attitude.467: To be seen in a timely manner. Had to wait to long...... most of the time paperwork issubmiitted and misplaced and you have to bring the same paperwork several times484: once again have more available counselors who see you in a timely manner & just dontsee you as a tuition dollar sign. its nice to get paid for services rendered , however thereshould be a service provided.488: It is hard to get into see an advisor if you do not make an appointment first, they shouldhave more advisors available.490: n/a515: I think that the schedules of the advisor/counselor need to be more readily available tostudents who are in ing to see them.545: be more avaible547: The last time I went to see an advisor it took me 2 hours to see someone, and they spent 5minutes with me567: Have more than one adviser in there plant city campus. Furthermore make sure that theHCC advisers and counselors are familiar with HCC policies.714: Have qualified advisors.725: help students who are not sure what they want to do with picking classes781: get more advisors to accomadate the amount of students at hcc.812: In order to improve the advising services you should help cut down on the waiting time.814: dont know863: get more advisors867: Make them more accessible. Whenever I go to see anyone, the wait is like two hourslong, or they're out to lunch. They're either never there, or never accessible when they arethere. It's absolutely ridiculous and uncalled for.871: I DONT KNOW BUT IT IS CRAZY TO HAVE TO WAIT AN HOUR TO SEE ANADVISOR PEOPLE HAVE TO WORK AND HAVE CLASSES THAT IS CRAZY!!!!THEY NEED TO GET MORE ADVISORS OR SOMETHING880: They're not really knowledgable in some career fields. Maybe they should get moreeducated so they can help students.899: the advisors are very good and helping and answering any questions but the wait time isridiculous. i have waited for up to 7 hours to see an advisor.901: When people call they should call them back if they recieve a voice mail, I have called atleast 5 times and not once has anyone called me back. At the begining of the semesterwhen I went to the advising office I spent almost three hours in the waiting room to havea ten minute conservation with an advisor. When I went to ask for help with the Fafsa(finiancial aide), because obvisely i didnt know what I was doing the lady acted like i wasStudent Satisfaction Survey 2007 – Q15: Advising – Page 132

dumb about the situation (the filling out of the fafsa form) and acted like I purposely liedon the form to recieve money, even though when I initially recieved the form and askedthem for help in completing it they refused to help me and said that is was against theirpolicy. I also paid for transcripts that were suppose to be mailed to my home and theywere never mailed I waited for a month and finally went to the office to find that they hadbeen there for almost 2 weeks. I now rarely go to the office and when I do it must be really important because the people are incredibly slow and inefficient, some not all of theemployees are rude, and going to the office is a whole day ordeal no matter how small thetask is. Plantcity office is too much to hassel with. Allthough the teachers are all great Ihave been fortunate to have all good teachers, I guess that the good teachers make up forthe poor office help.907: Better informed advisors915: More advisors available to cut down the wait943: I often find it difficult to get a hold of somebody on the phone from advising at the PlantCity campus. Also, on a few occasions, the advising staff even left the office before theywere officially closed.956: Shorter wait times957: put more advisors on staff, the wait time is to long. students are very busy and have littletime to sit for an hour or even 2 hours waiting to see an advisor1011: have more advisors1021: Have more advisers, so there is not such a long wait.1030: Have more advisors available durring enrollment1036: be able to see students in a reasonable amount of time... help students instead of sendingthem away to come back and wait another 4-6 hrs to be seen for something that couldhave been taken care of the first visit if the staff had been more willing to work with thestudent.1055: At Plant City we need faster services.1061: Just increase the number of advisors, especailly at the Plant City campus and especially atthe beginning of the semester1075: none1130: Improve the time it takes to see the counselor1181: The advising services need to be more knowledgeable about some of the scholarships andthe classes/credit hours needed to keep them. I was told if i withdrew from a class that myscholarship would be taken away so i took the grade, in the end after talking to otherstudents with the same scholarship it would have been in my best intrust to withdraw andi would have been able to keep my scholarship.1194: Have more advisors and be able to set up meeting times easily.1218: get more advisors on the days that are busy, to avoid a two plus hour wait for students.1219: Advising services can be improved by actually having advisors in place. In myexperience as a Plant City student, I've never seen an advisor.1250: Every time I called the Advisors no one answered the phone. When I went in to see anadvisor I had to wait for three hours. You need more advisors. Also a secretary or atleast someone who returns phone calls.1260: when i saw an advisor when i first enrolled at HCC the woman didn't even listen to myquestions. i told her what i wanted to take but i wanted to ask what would be moreStudent Satisfaction Survey 2007 – Q15: Advising – Page 133

elevent to my major. she just enrolled me and called the next person. i was notimpressed.1284: so far so good1319: It seems that every advisor gives you a different answer. It has been very frustratingwhenever I use advising at HCC. Inaccurate advice from an advisor caused a twosemester delay in my educational plans.1331: It hasn't taken long for me to ever see an advisor but I hear it can take a while.1339: The waiting time is too long during Summer time1352: well sometimes when i dont understand some things about the courses or registering andall that they think that they explain it really easy but it just confuses me even more than iwas before and i just think that they forget that us new students dont really understand orknow what to do because it is very different from high school1365: We need the advisers to be there all the time and if we make an appointment, they have tobe ontime to receive us or just don't take appointments because we are as busy as they areand is not fair that they take forever to see us when we have a previous appt.1379: Being less bearucractic. Meaning,the advisor doesn't necessarily spend time with you andhelp you to consider all your options. They only answer your question directly,and theproblem with this you don't always know what question to ask! It was a frustratingexperience.1400: be faster at seeing students1422: let people see the advisors. I went to the office a few times, and each time the girlupfront would refuse to let me see an advisor and just tell me to take a catalog and figureit out.1424: interact with the students so they know you are available1495: I work full time during the day so can only visit an adviser between 5:30 p.m. to 6:30p.m. There have been several occassions when I have arrived and waited for an adviseronly to be sent away because they can't go past 6:30 p.m. I completely understand thatthere has to be a time limit, but it would be great if they could extend the hours or add aSaturday here and there. The advisers are always very attentive and helpful when you arespeaking with them, but I have gotten different info from different advisers. Bettercommunication between the advisers and the different campuses would be helpful.1500: Get different advisers! The ones now are rude and get agervated with you when you askquestions.1518: Have a less wait time, or be able to set up appointments because students work or haveclass and they can not wait over 2 hours to see and advisor1524: have more advisors avaible1549: IDK1557: its all good.1574: trying to get real, accurate information about the nursing program has been a tryingexperience. It's like the brandon campus wasnt really interested in helping pre nursingstudents1600: So far, nothing. She was very helpful!1605: Know the info for students who plan to transfer to other universities than University ofsouth fl. I took classes I didnt need and now I graduating and I have to take more classes.1614: in some career areas they aren't that informed about, but overall they are pretty helpful.Student Satisfaction Survey 2007 – Q15: Advising – Page 134

1632: Have more advising staff (especially for the Plant City campus). It has been very strainfulwaiting an hour to two hours to see an advisor on my home campus (PC), because therearen't enough advising staff to deal with numbers of students all at once.1644: tell us what we need to do exactly, not just vaguely as to further complicate the situation.1652: Have more advisers to meet with students and schedule appointments.1658: Less wait times, friendlier front desk staff would be GREAT1676: More advisors, less wait. But the advisors on campus are very helpful andknowledgeable.1680: I would want hcc advisors to improve in the time that they see the student instead ofhaving them wait hours just see the advisors on for ten minutes. I think that is uncalledfor@!!!1681: Have more on staff, I was orginally told I would have over an hour wait to see an advisorbut, I saw one within 20 minutes.1693: What I just previously stated.1706: Have a better understanding in what the student needs, and to provide the informationnecessary to accomplish the students' goals.1717: You need to employ more advisors.1769: More help for the enrollment time; the wait is to long.1813: I could have graduated a semester early if I had gone full time my first semester. I wishthat had been pointed out to me. The class that I lack needed a prerequisite, so eventhough I could handle it, I can't take it yet.1852: have more staff available at the Plant City CampusStudent Satisfaction Survey 2007 – Q15: Advising – Page 135

CAMPUS = YBOR CITY18: advisors should record their serices rendered to students these records should besent tothe advising DEAN SO THAT INDIVIDUAL ADVISORS CAN BE EVALUATED alsothe current advise given to students should be able to be viewd at the next time a studentvisit an advisor build on old advise ask student if necessary if they susceeded with thepast advise this will prevent student going with the same issue from advisor to advisor.40: TRY TO FIND A WAY TO CUT WAITING TIME48: Maybe have more advisors, becuase with more students entering college, some advisorsrush into seeing those students in needing assistance.51: Maybe if we could schedule appts. Lets say that the advisors had 'walk-in' time all day,but from 3:00-4:00 were appt only. That way people with jobs and children would beable to have a clearer vision that they would need 20 minutes to get with the advisor,rather than two hours...107: I put very satisfied because Mr. Blue is the only one I will see. When I let someone elsehelp me once they advised me to take the wrong math class; come to find out I am stuckin a computer assisted class and I failed it. I even told the advisor that I am disabled(ADD & Anxiety Disorder).115: sometimes it seems like they don't have answer's to your questions.152: teach [a staff member] what works with what course161: when students come to see an advisior, please make sure that anyone who reads the signin sheet. MUST BE CALLED BY FIRST AND LASTNAME174: HCC should improve the waiting time to see an Advisor. Sometimes you have to waitmore than 3 hours. The advisor should familiarize with the students transcript beforeadvising the courses the student should take to avoid repetition on the class that wasalready previosly taken .185: Do not lose S.A.T. scores!!!193: Again,I saw 2 advisors and receive two different information.210: speed the wait time for condensed time periods.222: Since day one I have talked to Cheryl Ward. Ms. Ward is an outstanding advisor.224: They need to be more informed and interested in the student. Some always seem verydistracted and get the feeling that the student is interuppting other things they wouldrather be doing.260: More organization of the advising offices would improve things.261: Hire more staff. The staff advisors i have encountered are helpful but many times theyseem wornout and discouraged, many times impersonal.289: have more people306: Advisors need to listen to the students concerns rather than what they want they want totell you, it feels like they are rushing you to get to the next person, even though the waitis long.313: you have to wait forever and then when you leave you're still confused323: have more people ... so waitting isn't an issue340: HCCs advising services are sometimes great, and sometimes really not. It's sounpredictable that I planned my degree around the online advising guides. In general I'vefound the Dale Mabry advisers quite knowledegable and easy to contact, and Ybor City'sadvisers just the opposite. Please make sure these advisers actually know the graduationrequirements, it's such a pain to take a class that isn't really needed.Student Satisfaction Survey 2007 – Q15: Advising – Page 136

341: make appointments394: advisores should update themselves408: have nicer people431: get people that know what they are talking about, and what their doing436: Add more advisors. I felt the advisors were rushed in an attempt to get to everyone thatwas waiting. They did a great job, but I felt they would be more effective if the time wasnot as contrained.475: There should be more advising counselors to obsorb the volume of students that havemigrated to this campus.482: Give students correct information. All advisiors should be giving out the sameinformation. I went to an advisor at the Brandon campus (my home campus) and thenwent to see an advisor at the Ybor campus. Both gave me opposite information. Thiswrong information put me a semester behind in getting my degree.487: more staff that have the ability to spend more time advising students. people who areknowledgeable about what requirements students need and do not need. people who haveenough time to better listen to the students.498: I am not even sure if we were appointed an advisor, or just got the next one available. Iwould think that if I had one person that I could communicate with and who knew mygoals, that would make things a lot better.503: The sheer number of students needing advisement backlogs the process. During certaintimes of year with heavy traffic, perhaps advisement implemented via online/instantmessaging would be helpful for certain students.522: Some of the counseling/advising staff seems to be very rude and not care too much tohelp the students succede. I have been speaking with other students interested in thenursing program and have been told by more than 3 people that the lady they spoke within adv/couns at DM campus was very rude and discouraging. She did not seem to want tohelp them, she basically told them they did not have a chance in the nursing program andneeded to pick something else to do for their career path. I think that is veryunprofessional and that she should have more compassion when speaking to studentsversus slinging the nursing application at them and telling them to go ahead and try, butthat it would be a waste of their application fee money they have to pay! That is uncalledfor in my opinion. I think it is your job as an adv/couns to be compassionate, yet honest,but in a professional manner. I think that if they don't like what they do and that is to helpthe students, they shou ld be the one to find another career.523: by not letting students see the advisor are taking 15 to 20 for that advisor to see thestudents, the way hcc could improve their advising service is by having the advisor see 2to 3 students at a time.525: maybe in the advising area they could have poster on the walls stating maybe what classnedd to taken to complete different degrees so when the students speak with them theywill all ready have and idea of what they would like to take and when550: If a student goes in with a transcript from another school to see what transfers, pleasespend more time figuring out which classes should transfer. My advisor just looked at thenames of the previously taken classes and said yes to them. It didn't make me feel toocomfortable.561: The advisors at HCC do not accept appointments??? Why??? This is CommunityCollege, "even the DMV makes appointments." I waited in a line for over 1.5 hours onceStudent Satisfaction Survey 2007 – Q15: Advising – Page 137

only for them to tell me they were not going to be able to see me and I would have tocome back the next day. I went to see advising on 2 other occasions Ybor + Brandon tofind out my progress toward my degree and what classes I needed to take and I was told Ineeded to check the advising guide found online then come back if I had any questions.There are not only negatives with the advising, I have to say that "Kelly" in the HCCBrandon Office listens to students and helps them far more than any other advisor I havespoke with over the years.576: Plase do not be personal. They treat certain students differently. For example, theirfamilier students. One time, when I went to Ybor advicer about transfer to USF, [a staffmember] tole me, he does not know anything about it, and I should just go to USF. Heeven did not print or looket up any my information. I wanted explain that I want to ask,but he seems really want me to leave, so I left.590: The one time I went in to speak to someone regarding what classes I should take towardmy degree just gave me a sheet of paper. This was again at the Dale Mabry class. Theydidn't take anytime to talk to me, just rushed me out of the office. I found moreinformation on the HCC website. I just happened to stumble on the document you canprint out online that shows you progress toward your degree, it would have been helpfulfor the advisor to tell me about this and actually sit down with me and talk to me. Theyaren't helpful at all and I'm not sure what they actually do. I haven't gone to advising onthe YBor campus, but the Dale Mabry campus was just a waste of my time and I actuallyfelt as I was bothering them by trying to get help.621: Get up to date on all the programs at that campus- not just the ones that are popular.648: their personalities, and thorough sheet that explains what you should be taking that isclear.651: other than have more people on at all times nothing692: I can only speak for the Ybor Campus.... Bringing in professionalism and CustomerService to the office will reduce the wait that the students have to experience.696: Hire one more advisor698: HIRING MORE STAFF AND MAKE SURE THEY ARE DOING THERE DOING.YOU HAVE SOME STAFF MEMBERS WALKING AROUND AND TAKING HAVEA WHOLE LIST OF STUDENT WAITING TO BE BEEN. BE MORE PROMPT ANDON YOUR JOB.707: be more available to their students. counselors should be helpful not rude and ignorant.709: n/a771: Evaluate the transcripts closely of transfer students. I was given preparatory courseswhen I had passing grades in college courses and met the Gordon Rule.776: well ms waters helped me out alot. the lines are so long to wait for the advisors.778: making it more efficient.780: remove student workers from area, all they do is play and talk about the party last night.805: relly nice hlep with your major834: The wait time is terribly long. Even for simple questions you have to come into theoffice, sign in and wait. It is impossible to reach anyone over the phone and staff does notreturn voicemail or email.839: Make sure all information is available on the HCC website. And not just available, butalso relevant, up to date, and correct. Require all students make appointments to seeadvisors, and maybe have more than 2 available at any given time. I previously attendedStudent Satisfaction Survey 2007 – Q15: Advising – Page 138

a university with over 30,000 students and the wait time was never greater than 30minutes, even during the final week of registration.843: Nothing844: that all advisors be trained appropriately to give the students the correct information at alltimes before the advisor is placed to work as an advisor!856: Make them work. I dont know what they are doing all the time but they only see like afew students per day. There is also a lot of favoritism in the offices. They let the studentsthat they know skeep the lines and go before the ones that are waiting outside. Sometimesthey seem to be lost and don't have a clue of what they are telling you.860: Nothing for now. Everyone is helpful and courteous.877: Students should be able to make appointmnets with an advisor through email or phone. Ifthe student is 5 minutes late and has not contacted the advisor, the advisor should take thenext student. Campus email for advisors need to be listed on line and in course catalogs.Advisors/counselers and students should summerize, document and sign what took placeduring advising. There is a need for better communication between Advising andFinancial Aid.894: UNFORTUNATELY THERE IS TOO MUCH DEMAND AND THE WAITING TIMEIS TOO MUCH ESPECIALLY FOR THOSE THAT HAVE TO WORK. I WOULDLIKE TO SEE AN EXTENSION IN HOURS OR ALLOW TIME IN EVENINGS ORWEEKENDS FOR THOSE STUDENTS WHO ATTEND DURING THOSE TIMES.904: Honestly,I could not complain about all advise I have had from them. I hope everystudent understands that advising is the best way for career success.914: I guess it just depends on what advisor you go to because last semester I was helped verywell and the advisor took the time to sit down and really work out a schedule that wouldbe good for ME... not just another student. But this semester, I was just given a list ofpossible classes I could take and sent on my way.925: be more clear about what I need to do instead of always sending me to the computer foranswers926: HELP YOU OUT MORE LIKE ASK YOU HOW YOU DOING IN THE CLASSESWHAT CLASSES ARE YOU DRUING928: Hire more staff to help students.933: I cannot speak for all of the campuses, but the Ybor campus needs to organize theircounseling and advising department. There are too many "sign in" clip boards and it isvery confusing sometimes to figure out which ones to sign. Also, there seems to only beone counselor, and that is not enough for the amount of students that there are.942: Not much can be done. To many students and not enough advisors. Not much can bereasonably done about that.947: I must say that the entire advising staff is friendly and always nice. However, the time ittakes to see an advisor is I believe to be completely inapropriate, sometimes waiting aslong as two hours. While waiting, you see a couple of advisors sauntering in and outwith a bag of chips and a coke while the "gate keeper" with the waiting list has actuallythree lists going and offers no explaination even upon questioning why the "blue" list hasalready seen six students and the other list has seen none. The advise given is usuallyvague and it is difficult to get clear direction, other than printing out the classes you haveyet to take.951: Have advisors more familar with exceptions to listed courses.Student Satisfaction Survey 2007 – Q15: Advising – Page 139

955: promote communication with in the advising staff on new policies and procedures so thatthey don't misinform students such as myself963: Be more knowledgeable about transfer students with Art interests. They were cluelessand did not alert me to requirements I needed to get accepted to the BFA program atUSF. Although I have enought credits to graduate, I still have to take more classes foranother year and they should have alerted me to the requirements. Don't you want to earnmore revenue from those classes? Or would you rather send me to USF to take those "fillin" requirements? I think this is poor customer service on the advisors part.974: Get at least one additional counselor982: Be confident with the answers they are giving and be correct about them.988: The service is good but because there is little staff the wait is long1008: no answer1047: Find a way to speed up the process. I waited for 1.5 hours the other day & I wasn't evenseen. They should make appointments even though it is enrollment time. That's bull that Ican't make an appointment with an adviser when it isn't even in regards to enrolling.1051: again, feel staff is short in advising personnel. Leaves them pressed for time whichtransfers onto the meeting and information given.1085: Be nicer!!!1092: Be aware of ALL the necessary classes for each specific major, instead of gettinghalfway done and finding out you need to take another class.1105: give them a raise1108: Have more advisors avaiable for students to utilize1124: give you an answer ,for some reason they always have another number you should callthen you call that number just to get a new one .1129: sometimes the waits can be very long maybe if they had a emailing system where theycan answer non complicated questions via email1145: Just keep making the services available. From what I have seen, I think the problemsencountered in this department is when the students come in who have not a clue to whatto do, let alone understanding the advising that's relayed to them and not to mention theprocrastinators. The Advising at the DM campus I know for sure does there best to assiststudents.1235: just make sure students are informed properly so that they do not take classes that theydon't need1242: More availability to meet with an advisor. It takes such a long time now, and when yourturn comes, they spend one minute printing out the degree requirements. I felt bad askingadvice on a course plan.1262: some should be a little friendly1269: More Advisers during the busy season, like during the 1st 2 weeks of school.1270: maybe a number system to elimate the calling of names and the sign in sheet1274: I recieved great advising probably about my third year at HCC and that came from theYbor campus. When meeting advisors at the Dale Mabry campus they were not interestedin what I needed the advising staff there just hands off a sheet of paper to what they feltfit my degree requirements and sent me on my way. The best advisor I had opportunity tomeet was Ms. Janice Jeffers-Long and I would recommend her to any and every personthat seems to need advising assistance.Student Satisfaction Survey 2007 – Q15: Advising – Page 140

1291: I feel the advising services are up to par, but if the advising offices were more advertisedi feel that more student would utilize the service the advising offices provide.1305: have advisors that know what they are talking about!1336: i feel the plans that our drawn out for a student should consist of seeing exactly is goingon in the students lives at the time. Such as becoming a parent, what is the studentwanting to major in when they are done at hcc, and also if they are working! I feel i havenot been successful much to my fault but also lack of anyone taking notice of what i didin high school as opposed to what i have done at the collegate level. I feel that im notgetting enough info to help me be successful at returning back to the University of SouthFlorida.1340: NONE THAT I CAN SUGGEST. THE SERVICES ARE VERY WELL RENDERED.1357: Have more Advisors ready to anwsers students questions.1363: I don't see where they need to make any improvements1364: Be a lot more friendly and eager to help the students. It seems like they mostly hate whatthey do and are not happy to help u. In a way annoyed to help or answer any questions.1373: Have more advisor on staff and ones that are knowledgeable in all aspects of studentsneeds.1378: Not everyone seems to be on the same page. Also, again.. the wait time1381: hcc needs to have more advising in the office.1390: they need to find more advisors. Advisors who know what a student want.1393: Make the advisors more aware with what goes on at the other campus b/c am registered atBrandon but most of my classes are at Ybor and what the advisors tell me about mysubjects are always out dated1428: Better training.Some advisors are knowledgable, others are unsure and will try to "guess"what would be best, which has caused me at times to take courses that were notnecessary.Certain advisors seem uninterested in the student's needs other than rushingthem through to get to the next waiting person.1431: they could show the students what they really need instead of giving them a list a ofclasses that are not needed at the end,which makes the stay at hcc longer than 2 years1441: Virginia Cunningham is absolutly wonderful. She is the first person I call when I needadvice.1442: please put more people in the advising position. I am more than willing to pay asignificant tuition hike if it would cut down on the wait time in seeking advice.1458: Nothing everything is just great.1463: The advisors need to make sure the students know all of the options.1471: They are working good!1474: Get more of them; almost every time I have gone to see an advisor the wait has been atleast 15 minutes long.1510: be more informed about the different classes and degrees.1511: help the staff understand that just because they have been through advising students amillion times does not mean that we have. they should be more patient and explanatory.1515: The advisors need to be more update on the programs, degrees etc. I have been to someadvisors that make me feel like I am interrupting their personal time. It is verydiscouraging.1538: n/a1559: nothingStudent Satisfaction Survey 2007 – Q15: Advising – Page 141

1563: As I mentioned before, it is incredibly frustrating that minute issues cannot be taken careof over the phone or via email. This is the new millenium and advisors should returnemails and phone messages. Its unacceptable that questions go unanswered because theydidn't take the time to check their emails or voicemails.1581: More staff, better attitude, better response1587: provide later hours. It would be nice to remain open as late as the campus is open1620: decrease the wait time students have to wait sometimes two hours before we are seen.1621: already fine as it is.1646: its hard to say more one-on-one, since there are so many students and so little advisers.more time would be nice1752: Well, maybe they can reduce the waiting time, and the advisors can seem morepassoinate about their career.1754: MORE ACCURATE INFO ABOUT WHICH CREDITS TRANSFER TOUNIVERSITY PLEASE1757: be more professional1760: maybe make a few more computers available1833: At Dale Mabry Campus, I was satisfied everything. However, at Ybor Campus I feltAdvisers are not professional and not fair. They go to Lunch even people are waiting totalk to them from morning. If advisers see students they know, they help the students firstthan people waiting at the waiting room. When I asked about transfer to aunversity(USF), he ([a staff member]) told me he does not know. I have to go USF andask about it. No help at all. So I went to Dale Mabry adviser and asked the same questionI asked at Ybor, they helped me a lot.1836: Your Advising officers are great, they advise you great while also trying to lead a extrahand in other circumstances that may not have to do with academics. The only gripe Ihave is why all your advisors dress professinal when [a staff member] dresses in littletight shirts that barely fit when bending over you can see his underwear. He has beendressing like this since I first seen him, I think this is unprofessional and unfair to otheradvisors that are professional.I have mentioned this to him and he states he is proud of hisbody.... Someone has to say something to him because its just a tacky image.1853: Extend the time after 5:00pm that they are willing to accept walk ins and hire moreadvisors since there are not engough at registration time.1858: (Nursing) I realize they get asked the same questions over and over but for many studentsit's their first time asking. Quit being short and abrasive with the answers just becauseyou are tired of being asked the same questions.Student Satisfaction Survey 2007 – Q15: Advising – Page 142

CAMPUS = MacDILL CENTER183: quicker shorter waits214: I use the advisor at MacDill and she is fantastic!!!!401: Again........streamline in order the processes we have to do to get started and help uswhen it is time to add classes and period review of classes to make sure we are going inthe right direction. No one answers calls and emails.417: I have usually worked with Teresa at MacDill AFB. I couldn't ask for a better advisor,Ihave been taking classes off and on at HCC for over 10 yrs. Everytime I see her shealways encourages me and gives me the information I need, if she has to researchsomething I always get an answer in a timely manner.469: Make sure everyone is on same page, you can go to 4 advisors and get 4 differentanswers473: Little more understanding and friendly and take the time to explain and make sure all isunderstood and not assume everyone knows whats going on969: not having to wait so long to see one sometimes1060: You have a great advising staff at brandon1430: get more advisers and yeah accomplish things in a timely manner.1480: The length of time it takes to see and advisor or to speak to one is rediculious. This couldbe done in a more reasonable time frame1619: actually have staff available and eager to assist1663: The line to check in to see an advisor was 30 min long. Not everyone in that linewanted/needed an advisor.Student Satisfaction Survey 2007 – Q15: Advising – Page 143

CAMPUS = SUNPOINT CENTER22: Live chat for students that can't get to the campus because of work or busy schedule.532: nothing. its fine now668: At Sunpoint I get outstanding service and people who care about their students. I hateever going to the Brandon campus even though for somethings I have to. The advisorsthere worry more about how fast to get people out of their offices, they were of no help tome what so ever and it seemed like they could care less.1015: Some are very helpful and some are not for the Brandon campus. Now for you Sun citycampus they are very helpful. Advisor needs to make sure that the students understandeverything before they leave there office.Student Satisfaction Survey 2007 – Q15: Advising – Page 144

CAMPUS = OTHER70: I work in Brandon but take class Plant cvity , brandon, and del mabra and I get confictinginfo for adviser at each locations.257: The first 2 times I visited the advisors, they were not very helpful in telling me what Ineeded to do to get started as a transfer student and what they would recommend me todo based on my previous courses taken in another state. The last advisor I went to was abit more knowledgeable/helpful and seemed to know more about how transfering creditsworked and how I can transfer the degree to another university. I still dont feel like I haveall the information I need.833: More training for employees927: Be There!!! take the person that was first in line and not the person that is your friendplease be courteous and not rude.1070: have someone available to advise. I went to see an advisor on wednesday. It was me andanother gentleman there and no one else however neither one was getting called back.When I went to see an advisor I wanted to know what classes I should take and a printoutof what I already did. She gave me a generic print out of the degree. She had me writedown what classes I wanted then she enrolled me. I think she said 3 words to me, she wasnot helpful at all and then she sent me for a run-a-round to do something she could ofdone for me. This was a the YBOR campus, they were not professional at all. I'm nevergoing back to that campus..I'm going to plan to go to Dale Mabry instead but then againthey have an hour wait or a 2week appointment away to see someone.1337: As mentioned earlier, the process of getting through to an individual is very frustrating. Iam currently trying to register for the spring, but have not been able to. I have not beenable to get anyone to return my calls.1405: More options as far as 4-year universities to attend after graduating from HCC. Possiblymore partnerships/affliations with jobs and companies for those going straight to theworkforce.1444: The advisor should inform a student that when they need to drop a class for emergencypurposes the student will remain enrolled through the end of the class which will drop thestudents GPA. I was very unhappy when this happened to me!!1643: Better educate them on transfering to most Florida universities, not just USF1677: longer availability at night, more advisors available, possible phone information afterverifying personal information. working all day and then trying to make it in time to seean advisor in the evening is very difficult.1751: The advisors should be available to take calls, if necessary. Most of H.C.C.'s studentpopulation is working adults. The advisors should have periods of the day where they cando a phone conference, instead of meeting in person. Also, the advisors should strive tobe patient and friendlier to the students. A student needs to feel comfortable in order toask any questions that he/she may like an answer for.Student Satisfaction Survey 2007 – Q15: Advising – Page 145

Q16: WHAT COULD HCC DO TO ENCOURAGE YOU TO USE THE COLLEGE’SADVISING SERVICES? (Asked only of students who responded that they neveruse advising services.)CAMPUS = BRANDON268: be available more often407: Maybe make it more accessible not having to sign in at the administration and admisiondesk.448: when i have been there it just seems like there's a lot more important things to be done, ihave tried to even ask the front desk a simple quesiton and it doesn't seem like they reallylisten, so i figure that i can just ask a student who knows what to do and just figure it outmyself477: Have advisors come to rooms to help new students schedule classes for the next semester480: Appointments. I work full-time. It is too time-consuming to wait in line for an advisor--Iwould need to schedule half a day off of work to allow time to get through the studentservices line, then wait in line until an advisor is available.600: Improve the wait time.660: just remind you they are there665: I believe access to the college's advising services would make it more encouraging,because I do not have alot of time during the day to wait for an advisor or get help.726: I never go in because from the window it looks like there will be a wait. I have no timeto wait746: Probably nothing HCC isn't already doing. It's not easy for me because I am a stay athome mother with two small kids. I wish I could do a meeting over the phone.750: Make it needed886: nothing990: i don't know1050: Advertise them more around the school and in newsletters.1111: More people there to talk to..1125: Nothing really. I just cannot find the time to go out there to talk to one. I work all day andsometimes at nights. Then I have classes. There just simply is just not enough hours in aday to do everything. I will have to find the time to meet with one once it gets closer tofinishing my degree.1133: The information desk is a bit odd, as sometimes the things we ask are about finances andthe such. It would be nice to be able to meet with an advisor as that provides a bit ofprivacy.1151: Get more advisers, because everytime I go, they are either at lunch or it is a one to twohour wait.1297: My SLS class requires me to visit my advisor, so I will be visting sometime soon.1306: i plan to soon1307: nothing1465: Allow students to correspond with the advisors via e-mail and phone. They all tell youthat you need to come into the office for an appointment.1485: give better times1610: nothing. I just haven't made the time to speak with an advisor yet.1812: Have the proffesors mention it in there classesStudent Satisfaction Survey 2007 – Q16: Encourage Advising – Page 146

CAMPUS = DALE MABRY41: Find intelligent people who know what they are talking about. I refuse to go up toadvising office because I have been told numerous times that they steer people wrong. If Ineed advising help, I call the school im going to transfer to.61: Not be as busy or take as long to go see them94: I don't need encouragement I know I should but i haven't had the time.122: Make it more timely and easier to make an appointment.130: make them available during the evening...207: I know what I need and where I'm going with my degree.226: Possibly emply more people in this area. Everytime i go in to talk to someone its over anhours wait and i can't wait that long, i have work!250: make appointments.251: Make it mandatory.294: unfortunitly, the wait times are always long and i dont have the time to sit in there andwait 45 minutes to an hour296: They could possibly put fliers around the campus letting students know the times andservices that the advisor can provide and also where they are all located.332: make it mandatory so see an advisor every semestor350: Make it clear what exactly you have to do and where you go.380: have more advisers, the ones available now arent very useful.542: Less of a wait time. More convenient hours for those who work.593: I didn't really need it as a non-degree seeking student. However, I will when I apply tothe nursing program.681: The advisors need to be more open and avaible740: I think the school need more counselor, we are a lot of students for not to many advisors.773: Provide a different type of "appointment" system and an eager and ready to assist staff.795: show me where to go to see the advisors first of all889: let us know when and where they are located by sending e-mails, just make us moreaware.952: I already knew what I had to take so I'm not sure why I would need to be advised1017: Make the advisors be more available....atleast one day a week they should have walk-inhours.1059: Non degree seeking student. Have not used advising services.1167: Allow me to set up an appointment.1190: It would help if the advisors would actually help you.1278: send me emails1282: show how it could help the students save time and money1324: I was not aware that the service existed1548: N/A1564: Not sure. Never used it.1607: Someone to tell you where to go to actually see a college adviser. Provide a tour possiblyfor students that want to know how the process works and what the student needs to do.1645: Send emails.1684: more advisors available to see students not have an average wait time of about 3 hrs tosee one person when u only spend 5 mins with them1712: make advising a prerequisit to registerStudent Satisfaction Survey 2007 – Q16: Encourage Advising – Page 147

1725: Nothing1729: Tell them that its an outline for your future career and they need to mark off classesthey've taken or classes they still need to take.1762: I have no idea how to "see an adviser", so it would be great if I was actually told what theprocess is to get an adviser and whether we have one adviser for the entire time we'reenrolled or if any time, some one different will advise us.1768: Tell me how to go about doing that!!!!!1771: its good.1776: I just haven't done it yet.1819: tell where they are located and encourage students to use them for future successStudent Satisfaction Survey 2007 – Q16: Encourage Advising – Page 148

CAMPUS = PLANT CITY76: last time i went to see an advisor, which was over a month before the start of thesemester, i was told that they were busy and it would be at least a 45minute wait, which itold them was fine, and they said i should figure out my classes on my own becauseeverything the advisors would tell me i could find online. i ended up not consulting anadvisor because i was so shocked by their response. my tuition helps pay their salaries, ishould not be discouraged by office personel to not talk to an advisor when i want to, ishould be able to any time and without an excessive wait.92: I'm not sure. I'm a first year, so I'm sure I'll see an adivisor next semester or the semesterafter that.167: Not have to deal with someone that doesn't know what they are talking about and speakto an adult168: Every time I have needed to see someone I was unable to see them. One day I went thereand the students working there told me that they had went to spend the day at theStrawberry Festival. Then I went the next day - and they had went again!! I feel like theadvisors dont want to be seen by students. And my fellow students that have met withthem said they were no help.293: more staff so students don't have to wait so long to see an advisor.441: let me know where to go and where they are located. and if i have a specific one like inhigh school or can i see any one of the advisors517: actually answer phone calls or e-mails!697: I really dont think it's anything that HCC can do. I think thats the students responsibility.The services are provided, all the students jave to do is take advantage of the services.916: Not sure.966: Make the hours more convient.1205: have more of them1446: NOTHING1506: I do not know much about it.. Actually I have never heard about it1561: I think more academic advisors are needed to guide students in to making the right thechoices about courses to take for their desired field of study. Most of what I have learnedas far as taking the classes I need for my major have been advice from friends. I wish Icould speak with an academic advisor about the courses I need to take. I feel that wouldgive me more of a concrete plan.1701: When I decided to enter college, I came to the local campus and asked to see anadvisor/counselor. I was handed a HCC catalogue by the receptionist and told to followthe directions in the catalogue. To her credit, the receptionist was polite.Student Satisfaction Survey 2007 – Q16: Encourage Advising – Page 149

CAMPUS = YBOR CITY355: I need to meet with an advisor but am unsure how to go about it747: Either we need more advisors or the hours of operation should be longer or the timeshould be shorter with each individual765: Make it easier to meet with one after 5pm. I have tried on several occasions to meet withsomeone at the Brandon campus without any success.1038: Make it more convienent with the hours.1090: They hardly know carreers and what is best. They oly tell students to meet therequirements and nothing more.1126: Well to see that they're actually concerned. I also here about scholarships but I can't eventell you which advisor to go to1148: Tell us that there are a lot of new class options, and to go talk to them.1183: More availability1266: Make them more readily available and easier to access.1570: Have advisors that have time for students1787: For a new student who does not know his way around the campus, an easier way to findadvising and make it a more enviting atmosphire, also help online.Student Satisfaction Survey 2007 – Q16: Encourage Advising – Page 150

CAMPUS = MacDILL CENTER[No comments were provided.]Student Satisfaction Survey 2007 – Q16: Encourage Advising – Page 151

CAMPUS = SUNPOINT CENTER[No comments were provided.]Student Satisfaction Survey 2007 – Q16: Encourage Advising – Page 152

CAMPUS = OTHER1053: I am advised by the Honors Director, and she and her staff are most helpful.Student Satisfaction Survey 2007 – Q16: Encourage Advising – Page 153

Q20: WHAT COULD HCC DO TO IMPROVE ITS FINANCIAL AID SERVICES?CAMPUS = BRANDON7: WAIT TIME TOO LONG DURING REGISTRATION OR START OF NEWSEMESTER. PLANT CITY CAMPUS COUNSELORS NOT ALWAYS THERE ATTHE TIMES STATED FOR FINANCIAL AID TO BE OPEN. HARD TO GETTHROUGH ON THE PHONES AT EVERY CAMPUS TO SPEAK WITH A REALPERSON.20: Hire employees with better attitudes. Give more detailed information to their students.21: The office is always crowded it you have to wait forever just for them to answer onequestion.24: more financial aid53: Hire people who are more friendly, it is unacceptable for an employee to tell you to looksomething up when you have a question. It is also unacceptable to be placed on hold untilthe office is closed and then be hung-up on.90: not sure117: There is room for improvement in the office of financial aid. It is obvious that theindividuals working in the financial aid department are swamped withquestions,files,etc.The high amount of phone calls and paperwork recived is too much forthe small number of individuals the college has working in this department. Not onlydoes the lack of individuals working in the financial aid office make recieving timelyanswers to important questions the students of HCC have a challenge, but this also makesfor a very slow process in getting the students' grants and scholorships monies awarded ina timely fashion.The frustration of the individual working in the financial aid departmentalso transfers to the student of HCC when an the individulal from financial aid is shortwith the student on the phone or scolds the student for even calling to ask the question inthe first place. I know this from personal experience, and it was not appreciated.With thisbeing my first year in col lege I genuinly need answers to questions regardinggrants,scholarships,etc. The college can greatly improve their financial aid department byhiring more individuals so all questions and concerns from the student can be handledadequately and in a courtesous manner. Thank you for your attention to the issue.118: Start by reviewing [a staff member] and the Brandon Financial Aid Office. That ladydoes nothing. I had some serious issues that were the direct result of her employeesmistakes. I sent her emails, left her voice messages, and she did not even have thedecency to return any of them. Her laziness caused me many headaches and had I notbeen so far along, I would've just dropped out of school. The wait times are ridiculous.The staff seems like a bunch of students who were never trained on their job. I've beentold the decision on where funds go and on who gets payment deferral is "a case-by-casebasis" seems like the door is wide open for favoritism here. If you want to know how badthey are, pick up the phone and call this department. I assure you no one will answer.Leave them a message and pretend your a student in need, leave them your cell phonenumber and see if they return your call. Send them an email from an outside emailaddress, you will not get a reply .125: i hate the lines in financial aid. most of the time they are not helpful. for example irecieve the staffordloan and i didnt recieve any papers saying i had to renew them andusually i recieve papers and everything....well this semester that did not happen and i callStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 154

the financial aid office for help and all they told me was that it was my respinsibility andto start filling it out. which is unfair when i used to revieve the papers.132: they can do better135: The reps need to be more professional and knowledgeable. Out of the 5 people workingin the office, it seems like only 1 person knows anything and the other 4 have toconstantly put everyone on hold to get answers from the one person. Also wait time ishorrible. Another thing is I don't think it's right that they discuss private financial aidadvice with students out in the open in front of everyone.149: Again be more proactive. I got my notice of scholarship after the semester started, so Iwas working additional hours and struggling to get my school work done to pay mytuition to find out I got a scholarship. I then applied for loans at the begining of thiscurrent sememster and still haven't received any notification if I was approved for anyloans or not. It seems as though each student has to do everything on their own and thenwait for a while in the financial aid office to find out you missed a deadline or didn't turnin a form.180: HAVE MORE INFORMATION/KNOWLEDGE ON THE AID THAT IS OUT THERE194: During my visit at the fincial aid office, I heard students complaining that they werereceiving different information from different employees, so I would have to say "if thatstrue, that maybe financial aid employees should all use the same resources to answer anyrequest of information being provided when using face to face communication wise".197: Im not sure.204: I had to take only one class this semester and pay out of pocket due to the horrible job finaid did. having only taken one class, my entire plan for complation has been skewed. ihad to have the Dean of student get involved just to take even one class, and he tookseveral days of back and forth to understand what was happening. If i only took one classinstead of 4 that's 3 full classes and books the you did not recieve money for...very badbusiness .208: This is my second year at HCC and also has been my worst experience with FinancialAide. I received duplicate letters asking for my signature. Months after the paperworkwas completed and signed, I still received the same duplicate form letter. I also receivednumerous award letters each stating different amounts of financial awards. When Iquestioned the reason(s) for the change in amount, financial aide officers had differentresponses. One person said I was awarded a scholarship, the manager said I did notqualify for the scholarship. A third representative said I was being granted thescholarship. Three different people, three different responses. Then, I received 2 letterseach giving a different date for fund dispersment. I had to petition the financial aideoffice to release a portion of my funds in order to purchase textbooks. It was oneproblem after another, after another this year. To add to my frustration, I completed myportion of Financial Aide ea rly and still, the FA office could not perform.211: The one time I was in financial aid about the Dream Keepers scholarship, they did notwant to give me information, just redirect me to the Deans office.215: Once again, people who truly wish to help students, and not give them a hard time or anattitude evertime that student is present at their office (Dale Mabry). Also to presentstudenst information in a timely manner instead of at the last minute, 2 weeks beforeschool starts.227: Let the student know in advance of their eligibility.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 155

263: If you are lucky enough to actually make it past the front desk to see an advisor.Everytime I have gone I have been dealt with by students working in there who go to thedoor of the advisor and ask my question and them hollor back at me the answer and brushme off. Even when I went in specificly to see a certain person a staff memember told meto talk to about a certain subject. I do not feel this is a very student friendly office. And Iam not a young person venting. I am an older student who does very well in school. AndI do not think another student should be involved in questioning me about thnigspertaining to my financial aid.264: only informed about two sources for financal aid, hcc loan and the stafford loan.268: more convenient hours281: In my opinion, to improve Financial Aid services at HCC there should be morestaff/student workers available to help. At the end of summer I waited almost 2 hours tospeak with someone just to be told I had to come back in a week.282: make sure that all the staff is on the same page284: get back to students in a timely matter.308: need to be friendly and pacience.311: Have more staff there to help and answer phones320: most of the people in the f.a. are extremely rude. it the orders are horriable as with wait. ushould be able to make an appt.328: Be more clear on what needs to be brought in to them. How to fill out the required paperwork that they give you and be able to answer students questions more accuratly. I havespoken with two or three different people that work in that office, each time I come inand ask a question or bring in paper work they all seem to have different answers or tellme it is not the correct paperwork. So, I come back with the other paperwork theyrequested, it is someone new working and they say that the paper work I have with menow is not correct for what they are asking for. It is just very confusing.333: Nothing. I feel as though the financial aid services are the one of the best run areas of theschool. Everytime I am in there they are VERY helpful.351: they told me to look on line. they told me there was nothing they can do for me. theydidnt give a website to look at either.366: Waited in a very long line just for someone to verfiy I was on the Bright Futures list.386: Have more people working the front counter at the beginning of each semester toeliminate loooong waiting periods396: I like the people, they are very pleasant and helpful. I wouldn't change anything.407: The only down fall that i have with the financial aid service is that they dont give you allthe paperwork that is needed when you go see them, they give it to you piece by piecewhich for me that was a waste of gas and time.409: They could send out emails letting those who earned bright futures scholarships knowwhen the funds have been dispersed415: Some of the letters I receive in the mail are confusing and force me to resort to making avisit, rather than phoning, the financial aid office. When I was there (just this one time) Iwas asked to wait for an immense about of time to ask a brief question (which took lessthan 10 minutes to answer).439: Have people that actually KNOW what they are talking about.440: Make it easier to contact Financial Aid. Either by telephone or email.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 156

463: Have more knowledgeable staff. Most of the time its just students in the office answeringyour questions, and they do not seem to really know that much. Most of the time theylook at you like they have no clue what you are talking about.495: THE WAIT IS HORRIBLE. THE STAFF WON'T TELL YOU ALL OF THENECESSARY INFORMATION, ONLY BITS AN PIECES, SO YOU HAVE TORETURN 5 OR 6 TIMES. YET ANOTHER WASTE OF TIME.497: I believe the people who work in the Financial Aid are very good at what they do. In thebeginning of the semesters they could maybe use some more assistance to get through themultitudes of people availing their services, but other than that I think they do a great job.508: Give accurate information. One counselor gave a disbursement date and once the datepassed, I saw another counselor at the same campus and was given an entirely differentdate-which was 4 weeks later.519: what couldn't they do539: I have not had enough interaction with financial aid to answer543: Identify sources of Financial Aid. Such as Grants, Scholarships, etc.553: Hire more people. I asked to speak to someone privately, ignored and she insisted I lether help me.563: give students more information about aid available to them584: Where do I begin? The date is now November 12. I FINALLY just recieved my financialaid refund three days ago, a month before the semester is over!!! I have been given the"run around" from your financial aid staff more times than I can even count. I wasapproved for my private loan in JULY. The financial aid office was terrible atcommunicating with me on what was going on with my loan. I was never sent any lettersfrom them explaining the processing of my loan or what was to happen next. I wasvirtually clueless throughout the entire process. They even lost the information that wassent to them from the financial company twice. A hold was placed on my account forsomething that was their fault and not mine, which almost jeapardized my ability towithdrawl from some classes. I am overall very displeased with HCC's Financial Aidservices.600: wait time.602: Have the scholarship board not only in the advising office but in the FA servece office637: They are doing their job.638: I want not familiar with finacial aid and had to do the research myself. At the time I wentthere (over a year ago) they told me that I needed to go online and apply through FAFSA(??). I have a password, but am not sure exactly what I should be doing with it.645: Return calls promptly! It takes sometimes days to get through to anyone. I usually have toleave a message and wait for a returned phone call.658: Hire a more helpful receptionist for the Dale Mabry Campus and perhaps replace everyother counselor.665: I haven't used the Financial Aid service but once. It was pretty helpful and informative726: front desk needs to put more attention on people waiting instead of just sitting hiding746: I only spoke to a front desk girl, and she was nice. The other desk person had a badattitude and the staff inside offices that I could see looked miserable. Also, not lockingthe door prior to 7pm would help, especially when they send you out to correctinformation with Admissions and you come back to a locked door 15 minutes before7pm......Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 157

759: As a freshman in PC campus (Fall), I enrolled in eleven credit hours as a Bright Futuresrecipient. I was going to drop one three credit hour class. I consulted a FA advisor beforedoing so. I was concerned about me losing the FA due to dropping one class. I was toldthere would be NO problem by doing so. Come to find out at the end of the academicyear, I was not able to renew my BF due to my low credit enrollment for the Fall. I wasextremely disappointed with the advising I received from the Plant City campus FAdepartment.769: more informative791: Financial Aid is of no help. I have had to make at least 3-4 trips per semester to get all theinformation I need. I have taken off time from work to go to the office to be told I needanother piece of paper. Everytime I come back with what was requested I am again told Ineed something else. I have had my entrance counseling lost several times, and have hadto retake it.I was told it does not need to be done every year, but they did not have it inmy file.There is no way that they could not have had my results as I had already receivedfinancial aid the previous year.I was told to retake it, and bring the print out to the office,when I took time off work to bring the print out back, they looked it up and told me theyalready had it.Therefore I wasted my time retaking the test, and asking for time off. Iwork in a professional office Monday-Friday it is not easy to take time off,and veryfrustrating to have to do so.The people in Financial Aid need to realize that alot of thestudents at HCC are non traditional and have other obligations.803: Hire me!821: Perhaps improving communications to the students as to ALL of the aid that the studentqualifies for. I was told of an additional grant over a month after receiving my awardletter. If the financial aid office was aware prior to the award letter of the grant, then itshould have been communicated.831: Sometimes the financial aid staff will give students the run arounds when thay don'tknow the answer. Just tell us the truth rather than makeing us do more work that is noteven needed.852: More financial aid represenatives.886: nothing893: Have more personel during the peak season of each symster available to the students.911: This office again needs to be more productive. When dealing when an issue in recievingmy bright futures money on to my one card, I had to walk back and forth between themand student services. The whole ordeal took about 2 hours, which is way too much timejust to fix a small problem such as this919: nothing931: Take less time and have more accurate information. I think they are rude. But they dohelp out.940: When you ask to see a financial aid advisor you are allowed to at least make anappointment and meet with a councelor.973: be more helpful. and make sure the student knows exactly what can be taken fromhim/her depends on the credit hours.985: The counter help where you sign in are helpful and friendly, but the [staff member] whoactually does counceling is not friendly at all. She's actually unfriendly. The staff coulduse some diversity or sensitivity training. The customer service part is lacking in thepeople who have been there a long time.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 158

990: nothing998: When you come to financial aid, they are less than helpful. They ask why you are there,and you explain that you have questions about how to get financial aid. Then they say tofill out the fafsa. They do not talk about scholarships or grants or loans, just to fill out theonline application. When you come in and ask about how much you would get for grantsthey just tell you to wait until it is posted on your account. However, they do not tell youthat once it is posted, it is too late to ask for a loan. They also have lost numerous papersthat I have physically turned in. They lost my entire file in a time span of 3 days anddenied it. However, they were a little confused as to why the screen said everything wasturned in and yet they did not have a file. I think that this office needs a completely newset of staff memebers. They need to be clear what all the choices are and make sure thatthey are giving out the most complete information possible.1007: the availability of staff or persons qualified to answer questions1010: If you are going to have student workers run the desk TEACH THEM A FEWTHINGS!!! It is so frustrating when I go to talk to someone and the first person I have toget through is dumber than a box of rocks!1032: Even though the school posts all sorts of flyers around the campus, students still don'trealize that the financial aid office exists...1040: Answer student's questions patiently!1050: Make it easier to see people in the services. It takes a while to actually see someone toask the questions and if you call, you're put on hold for a long time. Maybe have morepeople there to help out.1123: Shorter wait in office1168: nothing1171: have more financial aid advisors in plant city1185: I'm a student that is a dependant. I have no income. My parents don't pay for schoolbecause I have a scholarship for tution. This scholarship doesn't pay for books. Myparents make to much for me to have financial aid but I do. Because I am a dependant Iget no money for financial aid. I cannot afford books and my parents refuse to pay. Givestudents who are dependants that don't qualify for financail aid because of there parentsanother way besides loans to get help.1212: nothing1215: At least twice, I was told that there were no holdups with my financial aid only to findout at the very last minute that there was something else needed. They could definitelyimprove on being thorough.1230: Get the students out and put in real employees who know what they are doing1272: help more just like admissions.1286: hire more people during the times just before classes start.1288: i love the people at financial aid office very helpful1297: I'm not sure.1307: nothing1310: Be more open to students who are out of state.1314: 100% satisfied with HCC financial aid services!!!!!1322: It is a very good service.1343: Ms Perez was very very helpful for me!Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 159

1347: When my financial stopped they basically gave me the cold shoulder and that put me in abad mood.1348: Know information instead of sending people back and forth when neither of the deskshave a clue about it.1359: be more positive and respond to phone calls in a timely manner. Complete the processwithout the student having to come back and wait hours to be seen a 2nd or 3rd time.1382: Once again, I had a very difficult time with Financial Aid. When I started three yearsago, the staff was very rude and not helpful in any way. I had to jump through hoops toactually be able to attend here. It's been a nightmare. No one returns phone calls and noone answers the phone. This has happened to me every semester for three years. Awful!1385: i have been in the office and on the phone with finacial aid and a few of the students arerude1386: They could explain that when you get money for the year that the summer tuition alwayscomes later on in the mail. . . it is not on the first statment that you recieve. . . which wasnot explained to me so i thought that i had money for the next school year when it wasreally for the summer and as a result of me not knowing that i did not take summerclasses because i did not have the money for it. when i really did i just did not know it.1397: A checklist of the documents needed for student loans. This would help eliminate half thewait1435: provide more information about scholarships1439: nothing1445: Give me my loan the day I apply.1455: I think financial aid does a good job.1469: Here, as well, more counselors are needed to get the information needed before deadlinesare missed.1485: atleast show that they care and try to help without throwing paper in your face and sayingcome back when its done. and they can walk you through it if you dont understand.1507: Nothing I have always found the Financial Aid services helpful.1509: It should be easier to see a Financial aid advisor, I do not feel comfortable speaking to astudent at the desk regarding my financial aid issues.1526: They are so overloaded at certain times, as for a solution, not sure.1531: More staff during peak times.1552: I find it a little annoying when you want to talk about your financial status and they callyou to the front desk to discuss it. They should use that for only those who have generalquestions about it.1566: Too long of a wait!!!!!1571: The Brandon campus is doing a great job1597: make sure when i ask " is there anything else i need to do?" people have the knowledgeof the financial aid process to tell me yes or no.. i spent more time going and doing 1more thing after getting a phone call after leaving the campus than i actually spent oncampus1603: I think that the finacial aid ,has to improve . They dont inform anyone about anyscholarships that the school offer,specially if a student is in honors.The [staff member] isnot helpful , she can do better. If she doesnt like her job,she shouldnt take it out at student. So, I am not attending this school next semester for this reason.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 160

1604: nothing, they are very helpfuland patient which is crucial when it comes to finacial aidfor college1610: the people in the financial aid office were extremely helpful.1612: they always had answers for the questions that i asked they are perfect1618: Not enough qualified people who could answer questions. Also they wouldn't take youback to a private office unless you asked otherwise they would just ask you what youneed help with at the front desk. I felt it was very unprofessional and should be spoken toin privacy when dealing with any financial issue, you should not have to ask to speakprivately over financial issues it should be automatic.1622: All they want is to push me to get a loan... No thanks1647: nothing1648: better access when calling1662: nothing they are very knowledgable1682: The employees helping don't seem very helpful, and don't seem like they want to help1727: The wait time in the lobby.1742: They were not very clear on the status of my financial aid. I had to keep going to theoffice for more information.1745: It would be nice if when you are calling for follow-up that the staff not act like it is aninconvinience for them. They seem very bothered when you want to find out any type ofstatus and it almost feels as if instead of taking the time and looking into you account,they give you generic answers and ask you to call back. Again it would be nice to feellike they are acutally interested in helping you.1775: They have lost my folder and i had to refill papers out! It's very disorganized!1812: I have never actually meet with one of the people in the office its seems like the people atthe front desk do everything in there power so I cant meet with a finanical aid person inthe office they always try and answer mt questions themself which is good but sometimesI would rather meet with a person myself1814: Not very helpful.They don't try to help you how to receive aid they just try to send youaway so they have the next person waiting for hours in the office..1830: when a person wants to apply for a scholarship/loan/grant you could have a packetavailable with a checklist online or send to the student. One thing that upset me was I wastold that my transcripts were lost and I needed to get them again. I was not told that I hadto send them to the financial aid office not open. Now i have to start all over again, apain. If a person would have given me correct information less time would have beenwasted.1831: We have staff members,secretarial that are giving the wrong information. They needmore inservices or training. You need more days of appointment times and keep walk inson those same days. It is horrible to know especially for working adults to walk in aftertaking a scheduled work day off and being told the financial aid office is takingappointments only.1832: the "helpers" at the front desk give wrong information, they try to "answer" yourquestions and move you along instead of allowing you to wait for a real financial aidworker. both times i went i got wrong info that caused me to pay money back to theschool.1843: nothing but just remind former student of what else need to be done financial orimportant dates that we need to know.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 161

CAMPUS = DALE MABRY3: have them answer quick questions instead of saying there are no quick questions6: First you can start by improving the attitudes of some of the employees in the office. Thecan have a waiting room full of people but still find the time to hold 5 - 10 minuteconversations with coworkers. You can never get through to anyone on the phone, emailsare not returned, and refunds for a canceled class are not processed in a timely manner. Infact the refund not even taken care of until a third or a fourth call is made. Secondlycommunications should be sent out well in advance so the student can do what needs tobe done as to not interfere with classes.10: i always have to call the corporate office to get my questions answered because no one inF.Ais ever has time to help you, also making an appt is very diffcult if you have to workcan cant take the time to come up to the school and wait in a line to get an appt, i am nothappy at all with F. Aid i have one more semester and i cant wait to get out of HCC17: get nicer people and more people28: They all have the same attitude...I have been sent to notorize 3 different letters and eachare sent to me because they don't need it. And when I go to check on status they say theynever received a document which I know I personally handed to them.It is a true chaos inthere.30: I covered this with admissions. Although I was never given other sources for financialaid. That may have been helpful with my nursing degree. The staff in the back of theoffice are friendly and helpful. The ones in the front are not. They come off rude,uninformed and don't really care about your education process or how they can assist youin making it easier. Maybe some more qualified people in the front would be nice. (Asidefrom the older hispanic woman. Very nice)35: this place the waiting time is more than an hour always what i see is the girls in thisoffice are taking to much time to see the students by example [a staff member] she seethe students in piblic she never go to a private room inside in the financial aid office anyconversation when she see any student you can hear that i believe this is a private issueWHY SHE DOESN'T GO TO A PRIVATE ROOM TO TALK TO THE STUDENT38: The staff needs to make sure they are on the same page. Several times I have been toldsomething different. It makes it difficult to get things together and turn it in and all of asudden I need something else that they failed to tell me about.39: Sometimes they give incorect informations and do not know a lot of informations aboutloans and scholarships, and lose documents. Couple of times, i had to come two moretimes just because my documents were not there. That happened not just in one semesterbut in second too.41: Let students know about FAFSA deadlines and scholarship deadlines.49: Add more staff and give them a larger space54: Hire reliable, organized people that have a brain.57: they are extremly rude every time i got there and not helpfull at all. the services at thedale mabry campus are horrible. she gives me a horrible attitude everytime and neverdoes what she tells me shes going to do... i always have to come back to double checkand she gives me an even bigger attitude. she is horrible and needs to be fired ASAP. the[staff member] at that finiacial aid window is the worst ever!61: be a little more helpful69: Ms. Banks was helpful, she was really the only oneStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 162

83: Hire more staff and train student assistants.85: KNOW WHAT YOU NEED TO KNOW!! HELP THE STUDENTS...EVERY PERSONIN THAT OFFICE WAS RUDE AND INCONSIDERATE!!100: Again, the staff gives the impression that I was a "bother." They need help on humancommunication because most were unfriendly and jaded.105: Have bulitines posted throughout campus that show available HCC scholarships.106: Personally, everytime I step into the Financial Aid office, I feel drained with sorrow. It isa bad atmosphere; although the Financial Aid staff is helpful to their upmost abilities,The last two semesters I have been here, I haven't recieved my financial aid award letteruntil the end of the semester, when I have all of my paperwork turned in well ahead ofthe due date. I understand it takes 6-8 weeks for the paperwork to process, but whenthings are misplaced, and not done the right way at the Financial Aid office, that 6-8weeks turns into 12-16 weeks. The staff does do their best with providing the studentswith their services.124: Training in customer service. Having a live person actually answer the phone.Revamping of policy so that you dont have to wait 3 hours to drop off a student data formor loan application. Having all the campuses run their office in the same manner, policyand proceedure seem to vary from campus to campus and who you speak with.131: well-inform students142: More staffing to help because the student population is growing! Have someone toanswer phones so the staff doesn't hang up on the students. Have people in financial aidthat know what they are doing and don't misplace forms. Have people make sure thestudents do not leave without the correct forms to ensure they aren't visiting the financialaid three and four times before classes begin.146: Hire a whole new group of people. No one answers the phone, it takes forever to be seenunless you arrive first thing in the morning, and sometimes the information they give iswrong or partial (meaning yet another visit).147: I am just trying to get financial aid for spring and I have yet to actually hear from anyoneabout it, as to what the status or anything, I think if some kind of communication couldbe set up if they aren't able to return emails because of being busy, if I can know whetherthey received the report and whether or not it is being processed, and maybe give a ballpark time frame when funds are disbursed into the account. I understand they sendsomething when its done, but it feels like we have to be kept waiting and some kind ofreport even as an email would be helpful along the process so we know what ishappening.154: financial aid and the advising office are very good160: I lost funding from an HCC needs scholarship directly because of [a staff member’s]inattention to detail. [The staff member] refused to follow up with me or tell mewhy/how the funding was discontinued. TRAIN YOUR EMPLOYEES...HIREEMPLOYEES THAT GIVE A DAMN162: Allow more online services to eliminate the long waits in the financial aid office; offermore scholarships that are merit based and not just financial need.165: The check-in process is acceptable to control flow. However, the other woman at thefront desk does not have any new information and can hardly speak English. She did nothelp me and could not understand what I was asking. I had to come back another day andspeak with someone in the offices.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 163

175: actually answer the phone, and let you know what forms you need, so you don't have toreturn 3 times with the same information and still no answers. plus the hours of operationneed a bit of extention for those who would like to benefit from there services..just workall day everyday.179: I was unable to go to school to have a question I needed answered, so I called financialaid dpt. at DM campus on a Friday morning 11/02/07 at 10:15. After answering theappropiate questions to get to the Financial aid dpt. I was placed on hold. I held for 45minutes and NOBODY answered the phone AT ALL!!!!! SO I called back and waitedanother 15 minutes. Stupid me. Talk about frustated. I would suggest that if there is away to call into the department, PLEASE have someone avaliable to answer the phone.Then when I arrived on Tuesday, I was very angry, and it is difficult not to express myanger to the innocent person who is trying to help me out.181: The ladies look like you are giving them trouble, or that they are too busy for you. Iunderstand their job is hectic, but it is their job. They should look more available to helpthe student. Half time they do not even look at me when I am talking.200: change the staff which seems to have gotten used to their jobs and treat people really bad.I think HCC should put cammeras in the different financial aid centers so they could seehow some of the staff are really rude and disrespectful.201: Could improve it with more personal to attend us.205: They staff at brandon campus did not know anything to help me maybe they need to beeducated more.213: Same situation as Advising. When I called on numerous ocassions, everyone gave adifferent answer. I also never got my response letter after I turned in my paperwork,which I was told I was supposed to be getting in 3 weeks, a year ago.216: Some were not that very knowledgable.217: I already see a good improvement in the way the staff attends students but it could bebetter220: I was told several times when calling that my loans were in process, only to find outwhen I went in because it had been so long, that it hadn't even been started. The peoplethat sit at the desk and answer the phones need to be more informed about processes.And if they do not know the answer to something they shouldn't just say that it is "inprocess", they should say that they do not know and to come in and speak to someone.My information that I handed in ended up lost and the whole process was a mess. HCCis great, but the FA department could use some major work.225: the wait time is always horrible. please do something about the wait time!226: Friendlier attitude and more clarification on certain bits of information228: better communication with students229: The wait time is also absurd and the employees are rude and short with you. pleasreplace the staff that is all I can suggest to improve the financial aid office.234: I applied for a student loan in May of 2007 and I didn't receive my student loan fundsuntil late October of 2007. The system showed that my application was processed inJune. This is absolutely rediculous. Also on Monday I went to the financial aid office tofind out why I couldn't register for my spring classes and [a staff member] told me that hewas busy taking care of paper work that needed to be done. All he had to do was talk tosomeone in the district office to clear up a misunderstanding about my fancial standing.He showed no discretion aboutthe fact that he did not want to help me. One of the aids atStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 164

the front desk helped me instead. I was so surprised by his response that all I could dowas laugh I thought it was a joke. Visiting the financail aid office is like visiting awelfare office the atmosphere is not very inviting.They need to start acting like they arethere to help us. I don't like to feel like a burden. [A staff member] is just as impersonaland nonchalant as the o hter staff members. Obviously my experience was at Ybor.239: I have waited many times in the financial aid office for extended periods of time (inexcess of 40 minutes to an hour) and had to leave to make it to classes in time. I havemet with them, emailed them, phoned them, and still had MAJOR problemsaccomplishing a financial aid goal. I applied for financial aid through TERI (privateloan, based on our PERSONAL credit rating & my husbands employement) August 25,2007 and STILL have not received funds. HCC financial aid indicated they neverreceived the form from TERI varifying my attendance; however, TERI indicated they hadsent the varification form to HCC on September 17, 2007. I had to finally call TERI inlate October and ask them to FAX the form AGAIN to HCC, financial aid, Dale MabryCampus (for the 4th time)and email my newly appointed financial aid advisor in order tofinally confirm that I was in fact a nursing student at HCC. I had already FAX'd thisinformation to TERI, but they needed confirmation from financ ial aid via FAX. It isNovember 9, 2007 and I still have not received my financial aid check.241: They are very short and very RUDE. People that work in the Financial Office should notbe working there without proper training and customer service to the stundents242: Are you serious? I have a degree from a community college in Florida and I've attendedat least 3 other community colleges is florida. HCC has THE absolutely worst Financialaid office. Why don't you take the interest from my student loan money (since you heldit til the end of the semester) and hire more staff to expedite the loan process, and hirepeople who like to smile.243: I called several times and was unable to get a person. Have someone answer the phone,also set appointments, perhaps online.245: The front desk person needs to be knowledgable about the financial aid process. Do notallow a person to explain their needs for 15 minutes and then say " Have a seat someonewill see you". That is just rude. Instead, tell prospective students as soon as they enter theoffice "Unfortunately, I cannot answer any financial aid questions, however if I take yourstudent ID # you can have a seat and someone will be right with you".248: have people that want to help the students, especially a [staff member] that works at thefront desk, she is very rude, doesn't have work ethic, shows lack of interest, doesn't makeeye contact, in my opinion and from what I have heard from others she should not beworking at HCC, AT ALL!!!251: Be much more polite.256: It seems better this semester, but waiting for hours when I only needed ONE form was soawful! I did like the front desk appointments downstairs in Student Services280: When I was there, the employees were very short tempered and the wait was very long.The office appeared to be very disorganized.286: I don't even know where to start! they should pay attention to the questions you ask them.Sometimes I have to go to FA more than 4 times (in 1 semester)because they alwaysforget to give me a paper, or make me bring something else.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 165

287: Some of the staff need to be more attentive when assisting students who may be applyingfor finacial aid for the first time. I think this would help the process go much smootherand also allow students to recieve finacial aid before classes start.294: better know about bright futures. i was told i could get a deferment of payment on thephone until my bright futures went through and when i called to get one, i was told ineeded to come in. they need to make sure they are telling everyone the sameinformation.296: Explain mopre in depth about the requirements for certain financial aid299: needs more staff with better attitudes..310: The staff doesn't help you and their rude about it in the process. Financial aid specifically(Dale Mabry Campus) doesn't give you any insight or help when going through theapplication process. It took me SEVERAL months to get my loan processed becausethey had entered something incorrectly into the system. When I initially had questionsabout the FAFSA stuff they wouldn't even answer me until they got the electronic copyof the information EVEN though I had a printed copy with me and just needed somebasic guidance. The biggest lose for your financial aid group is the wait, you are severelyunderstaffed and lack appropriate space for handling the students efficiently or havingthem wait. Please feel free to contact me, [student’s name and student number listed]. Iam a returning student after several years of being gone.319: I know the front counter people are busy, especially just before the semester starts. On anumber of occasions I have witnessed rude behavior towards other students andexperienced being treated rudely myself. There is NO reason for it. Each advisor I haveencountered in the individual office behind the counter has been wonderful! I've beenattending classes at HCC for several years.330: the financial aid office is very unorganinzed. every semester i have attended hcc, theyhave made a mistake with my financial aid. i have had to make several visits tocampuses, send several emails, and make several phone calls to try and rectify themistakes they have made. the staff in the financial aid office is very unprofessional andat times i would say they are rude. i have taken it upon myself to find other means offinancial aid for school.336: THIS IS THE WORST DEPARTMENT AT HCC. THEY NEVER ANSWER PHONECALLS, THEY DONT DO WHAT IS NEED TO ACTUALLY HELP STUDENTSAND I FEEL LIKE IM BEING CHEATED FOR MY MONEY. I APPLIED FORFINANCIAL AID BECAUSE I DONT HAVE THE MONEY FOR SCHOOL AND MYPARENTS CANT AFFORD TO PAY FOR MY CLASSES, BUT HCC FINANICALAID DEPARTMENT ARE ALWYAS MESSING UP MY PAPERS. ESPECIALLY ATTHE DALE MABRY CAMPUS. [A staff member] IS HORRIBLE. SHE NEVERKNOWS WHAT SHES TALKING ABOUT AND SHE IS ALWAYS GIVING OUTTHE WORNG INFORMATION. I HATE HAVNG TO GO THROUGH THEPROCCESS OF HAVING TO APPLY AND REGISTER FOR CLASSES BECAUSETHE FINANCIAL AID DEPARTMENT STRESSES ME OUT AND I FEEL LIKE MYFINANCIAL ISSUES NEVER GETS RESOLVED! THIS DEPARTMENT NEEDSMAJOR HELP!342: Answer their phones and not let them just ring. When a person goes in that actually ownssomething(such as a house), they need to look at that person as one that may also needStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 166

assistance. They actually laughed at me because I have a house, a job, etc. They seem toonly look at the age & color of a person initially.349: It would be nice if HCC actually explained the process to their students. BTW, people inthe financial aid office at the Dale Mabry campus are not helpful at all. I tried going intothe office to get some help with my tuition and the lady that "helped" me had a scowl onher face the whole time and just threw some paperwork at me. She made me stand up atthe counter, she didn't even take me to the back to sit down and discuss some possibilitiesto help me afford my classes. I still have to pay for my classes all by myself because of [astaff member] in the office.356: Less wait time; answer questions by phone363: I think they have good services for all of the students.The staff is very nice and helpful.365: The people their could at least pretend to be glad they have the oppurtunity to helpstudents that could not otherwise afford to attend college.375: speed up wait times. make things more accessible online376: Financial aid services needs to be more organized. The computer system is not correct,and is causing students to not receive funds. When I've had specific questions, they getanswered, but the process of what forms are required is not explained fully. I always endup having to visit the office 4 times instead of just handling everything at once. The staffwould not be nearly as swamped and stressed out if they fully assisted students in onevisit.378: I think the financial aid office is sorely lacking in staff. This is one of my biggestcomplaints since starting HCC. The wait is always extremely lenghty. The staff is rudeand impatient and act as if the students are wasting their time. I often see a room full ofstudents waiting while the staff is walking around joking and talking. When staff isfinally available usually a fast and useless answer is given and there doesn't seem to beanyone to go to for satisfactory answers.380: need more advisers382: The staff checked the extra documents I submitted but did not say if they are the rightdocuments or not.Weeks later,I received a letter stating that the documents submitted arenot the ones they need.I had to spent extra time submitting other documents again.Canthey checked carefully next time?397: Have them get back to you faster. I applied for a student loan and 7 weeks later I haven'theard back and when I went to check on it- the woman said to check back in a few weeks.i still haven't heard anything.400: There is always a wait at the financial aid office because there is only 2 people workingalways...I would beef up officers and also everyone in office is always moody402: more help finding aid, scholarships, etc.416: Have appointments available. The wait times are very very long425: Hire people who can speak proper English and who actually care about the students. Thefinancial aid office is a mess, every time I have gone to turn one thing in, they tell me Ineeded to turn something else in... they sent me in circles. They never seem to be able toexplain any processes to me, just that it will take 'x' amount of time. It never ever actuallytook 'x' amount of time. Also, maybe if people were hired strictly for the phones,someone could actually get through. I have waited on the phone for almost 3 hours beforefor someone to pick up... no on ever did. I called well before the office closed, too. TheseStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 167

people don't seem to care, and it's extremely bothersome. It's hard to get anything actuallyaccomplished at the HCC financial aid office on Dale Mabry.428: make the process more faster430: Employees are always rude, and it seems they don't enjoy their job434: a staff who is more willing to help438: the financial aid office is the worst to deal with. they have no patience for questions andare generally rude. i think that you should be able to make an appointment and thereshould also be someone to help direct your questions. you should be able to ask aquestion and if the answer is quick then they should help you. however if it is extensivethen you can wait or make an appointment.451: everything! Every time I go in there it is chaos. Even with an appointment card I was inthere for 2 1/2 hours! The staff is very non-friendly and they never know what's going onwith my finical aid. Every time I am in there they have me sign the same papers over andover again; they have no clue what's going on, they are completly unorganized, and theyseem to have concern for actually helping the students! I have always had a problemassociated with financial aid every semester! Something needs to be done to fix this, and[a staff member] has been one of main problems; she never gets it right! And she neverreturns and phone calls are emails!465: more staff471: Over the summer when i went to fill out my paper work they were very helpful and gaveme more papers to get additional grants483: you really dont want to know!501: You must get people that are willing to help and much friendlier. Those people are rudeand impatient and not willing to help at all. This has happened on several ocassions.502: Firs off, the wait to see a FA Advisor is horrible regardless of the time of day, week, orsemester. There aren't enough advisors for the number of students needing FA assistance.Secondly, the sign in sheet is horrible, half the time you either get skipped because theycan't read your writing or they loose their place on the sheet. With the exception of a few,the Advisors are so overworked, they take it out on the students. I have been to FA Officeat least 3 times this semester, and not ONCE has anyone smiled, and truly offeredassistance. They simply ask, what do you want... and then give you the answer and saynext. I actually had one person who got upset because I "should have already known theanswer". This isn't the level of service I would expect from an institution such as HCC.505: You can never get anyone to answer the phone in this office. Whenever you are luckyenough to get someone to answer the don't have a direct answer to your questions. Whenyou fill out paper work for F.A. and then hand it they always tell you "that's it, you haveno more paperwork to fill out". Then 2 weeks later you get a letter in the mail saying youhave more forms to fill out that they either forgot or just plan out right didn't give you.Most students have jobs and even kids and can't drop everything to run down to the F.A.office because they forgot to get you to fill something out. They need to be moreorganized. Maybe have packets with all paperwork in them to give to all students that arelooking to sign up for F.A., it would be less headache for the students and trust me thatsome of the teachers give us headache enough with the way the teach.506: update the information on forms filled out more regularly... have been asked to fill outsome forms 2-3 times due to being misplaced or not entered into computer..Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 168

516: NICER staff PLEASE. Never in my life have I received such rude, demeaning service asI have in the FA office. The staff is nasty, disrespectful and mean. I understand that theFA staff has a lot to take on, however I avoid the FA office if at all possible.536: I found that some of the financial aid staff are unhelpful. They do not answer questionsthoroughly, the staff are not on the same page, and because the student to staff ratio is sooverwhelming the staff is just rushing through the students to get to the next. However,Mrs. Digna was a huge help to my mom and I when the staff was giving me the runaround. She was great!540: Better phone contact.541: The people in the financial aid department did nothing to help me find other souses offinancial aid besides the pell grant. They didn't even discuss what a pell grant was. Iwaited forever to see someone that spent two seconds with me and we barely spoke.Perhaps if they had been a little more helpful, I wouldn't still be searching for other formsof financial aid.549: All the employees at the HCC Financial Aid office are completely imcompetent. Theywill give you different information, depending on who you talk to. They are rude, short,impatient, and unhelpful. I had to talk with Mrs. Charlotte Johns-Rich, the director ofFinancial Aid, before anyone was able to successfully help me. Most of the time, theyare greatly misinformed and unable to directly help with the situation, and often timesmake it worse. If you want a successful Financial Aid office, I suggest you rid yourself ofthe employees you have, and hire ones who are willing and able to do the job with at bareminimum a smile.552: perhaps help me understand and utilize the work study program554: Ensure that when a student goes to their office they advise the student of all the info thestudent needs to obtain or the actions the student must take. I have experienced for thelast five years that everytime I go to financial aid, I am not given all the actions or infothat I have to do or obtain. It creates more unnecessary trips to the financial aid office.560: The FA process at HCC is very unorganized. I received a letter stating that all myinformation was not received and I had to make an appointment and wait for and hourand a half to find out that it was sent in error. I was not asked any questions about mysituation or given any advice on how to get additional financial help.562: I appy for aid on line, biut when I have a question their department never anwers thephone and whenu go there personally its a bother to them. Some of them are very rude.569: More Staff! I have applied for financial aid every year and I have to say that process hasimproved. I hope it continues!570: The staff could act like they enjoy their job at least a little. They act like someone justdied all the time.571: I had to appeal my financial aid this semester and I started the process on August 28 andit got resolved November 9th. I called and left numerous message and 4 with themanager and never got a return call, I went to the office and was told dont keep comingback just call us and I left email that were never returned and this is all after I was toldwould get a call back telling me what was going on. I had to resort to the dean of studentservices. The counselors are very nice but the front staff is aweful and completely rude.The wait times are ridiculous most of the time and you get forgotten about when someoneis supposed to come back to youStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 169

572: They were pretty fast this year at getting the students in and out when wanting to see anadvisor.585: [A staff member], should not be working there. She does not know how to service a clientat all. She doesn't even know how to use the program on the computer to look upinformation. I waited 4 months to see if i recieved financial aid. I called, i emailed, i wentin a dozen times, only to be told i was fine, i had to wait for my letter in the mail....tuitiontime came? Where was my student loan? Oh, they didn't even submit it yet, and then triedto slap me with paperwork for an appeal for their mistake. No THANK YOU. This iswhy students drop out of college. FUNDING. that this school fails to have proper peopleworking in. And having the supervisor and [the staff member] constantly ignoring thestudents in there to talk about their weekends didn't help either. I thought this school wasto help out the "working adult". It almost cost me my job having to come in and sit hereall day to listen to them chat and lose my paperwork some more.598: Provide students with knowledgeable and friendly staff.601: the attitude of those people was terrible, I had to go in four times and got threateningletters and when I finally got to talk to someone I was told to ignore the letter and that itwas taken care of and did not have to go in. The supervisor of the program asked mewhat she wanted me to do qabout the problem and laughed when I tried to get some help.it was absolutely one of the worst examples of customer service. I think they were veryunhelpful because of my race604: none609: The Financial Aid Staff that I have been assisted by do not know much about thefinancial aid process. The only thing the people I have been assisted by know is how towork a computer. It is hard to get a straight answer out of someone who does not knowHCC policies or any financial aid information. Also, I do not understand a couple of thepeople who work at the Dale Mabry Financial Aid office because they do not speakEnglish fluently.610: Have more information avaliable about qualifing for financial aid and some of thedifferent options. Possibly even have an advisor avaliable to help students withscholarships and what funding is avaliable.617: More people. They take too long to take care of the student. They need to find more waysto help the student to make it esaier to apply for financial aid619: I believe that Financial Aid should be an online process for HCC. This service isprovided at USF and works very well. There are always long waits at the Financial Aidoffice and it would help overall if there was something to take work away from thefinancial aid advisors.620: The finacial aid department is the biggest piece of trash in the world!623: Ybor....Maybe get counselors who really want to be there and not worry about who isdoing more than the other. Again this is an area that an appointment should be made.Some student have a greater situation and the follow through is not a matter of minutesbecause more information is needed. Thank you.635: This question seems to suggest that there is no problem with that deparment, and thatthere is not a waiting time of more than four hours during registration season. First, if youwant to know what to do, I would suggest to make ALL the employes more polite.Second, make them understant that they are to serve people, not destroy people lives, andthird hire mor people for that department.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 170

640: nothing657: friendlyer personel677: Very unhelpful, and rushed. Had to find own financial aid. also, during registration officis very busy. maybe being able to submit applications or paperwork by fax/e-mail.678: They asked if i could have my papers in at a certain time which i gave it earlier thanrequested. But they took forever because they forgot to submitt it then they put the wronginformation and got me mixed up with another student. No one ever called me back wheni called and tried helping resolve the problem. I felt like i was a bother.694: well i had a really bad experience with financial aid because they said that all of mypaper work was turned in then whne i went to start class they needed somethig else andinstead of them contacting me when i turned my paper in 4mths in advance they didnt sayanything i had to come and see what the problem was and thats not right when i did askthem was everything turned in then when i emailed different people from the f.a office noone returned my emails or any of that and because its not their money i dont think theycare. i wish that they would get their operations together cause they are starting to pissme off im thinking about not coming back to hcc and just go somewhere else701: They need more financial aid advisors and extended hours.710: Let you sign up a week ahead a time for an appointment711: More friendly staff. I'm sure they are overwhelmed, but I just felt like I bothered themwhen I asked questions, and the wait time is ridiculous.712: they have to tell you all you need to get the F.A and not the every time you show up theyhave a ew issue723: Nothing the Financial Aid Services are fine.731: I think the process need to be a little bit faster.732: The wait time in this office is very long too.735: They could not be so rude and short with people who are just looking for a little help witha smile!736: The wait is too long and appointment cards get distributed very quickly. It's unfair. Thepeople there are also rude.744: They need more staff because you end up having to wait all day to speack to someone749: faster754: the financial aid services is good, but they can improve by been a little more nice with thepeople.762: They could improve with the response time to applications and messages left at thefinancial aid office.764: pay more attention to inviduals needs and helpful in figuring out individuals financialstatus and less rude towards students they are there to assist us and get paid either wayand should be more helpful766: The financial Aid office is ridicules. The lines are unnecessarily long and the people arerude. Countless, times I went to the office after receiving papers from the office to comein with additional paper and to fill out additional forms. I waited in line for hours andonly to be told by the financial staff to fill out the addition form and bring them back andthat only took 20 second at most. When I brought the forms back I found out I did notqualify. The person could have looked at my tax papers or asked me how much I made.One staff number even laugh and told me the only way I would qualify for financial Aidis if I had three kids and I wasted my time. I have not been back since.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 171

773: Provide all the resources available to students. I have found that I needed to ask severalquestions in order to obtain information that could have just been provided due to thenature of my first and subsequent visits.789: They choose not to answer emails from students even though their email addresses aregiven to us for help. Very disorganized and slow in submitting loan requests. Myapplication was lost and I had to fill out a new one 2 weeks after I should have had theloan.804: better explain the aid that is available to students809: financial aid is fine.. the students are the ones that make it a bad expierence in there..810: I guess certain poeple do not meet the goals for getting Financial Aid, but at least help melook at other opitions.813: nothing817: Takes way too long.820: Train the Financial Aid staff better. Have the employees turn in the paper work submittedto them on time and within a week of being given to them. Then they would not lose thepaper most likely, and the student wouldn't have to redo it. If paper work is lost, call thestudent as soon as possible!824: I think the appointment cards are a great idea, but if you have to call financial aid forquestions it is a forever long process. One time I held for 20+ minutes and then the phonerang thinking that I would get helped finally and never got helped,no one picked up thephone. I thought that was terrible... There should be something done with the answeringservice in financial aid.840: well again the long lines.841: I'm ususally told to apply for FAFSA, but have not been told of other specificscholarships or grants I might qualify for..I'm usually told to go to FastWeb andbrowse...I didn't know about the HCC scholarships until last semester (I've been here off& on for 6 years!)and I found it myself while looking through different links on thehawknet.851: very DISORGANIZED. UNHAPPY, rude lady at the front desk. They lost veryimportant documents of mine and my mothers. The process took very long on their partbecause they lost documents that i needed for financial aid causing me to miss out on thedates to turn in my papers for financial aid. so BETTER CUSTOMER SERVICE ANDDEFINATELY MORE ORGANIZATION855: Financial Aid need people with knowledge, they not solve problems just do their worklike bad copy of robots, worst, they treat us bad.857: TWO OF THE STAFF MEMBERS ARE PLAIN MEAN MEAN MEAN DON'TSMILE JUST MISERABLE I GUESS865: Inform the staff in financial aid to listen to the applicants questions instead of makingassumptions. I know they get stressed sometimes, much kudos.868: be sure they have correct dates when things are due or deadlined.869: Hire more staff874: my biggest problem with HCC is the financial aid services. They always kept telling me Ihad to turn in something that isnt even required for the financial aid. They always seem totake forever!!Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 172

882: I don't know if at other campuses it is like this, but at the one i go to it is a mess, i wasgiven diff. information and at one point they counld not find my papers. but at the endthey come through and help me out with what i need889: I had my own sholarship, so when I went to turn imy information in the woman was NOTfriendly, she was very rude and treated me if I was an idiot. They need to be morefriendly!891: Unsure right now still working with this one.897: There is a lack of communication and organization in the financial aid office. It would bebeneficial if there were a more reliable paper trail, even better, accurate electronic data.898: have better willing to help staff, especially [a staff member], she is very rude, does notmake eye contact, does not provide informqtion, is not helpfull, does not make theprocess easy, I believe people like her should not work at Hcc, and from what I haveheard from my other friends they agree with me.905: Staff needs to be friendlier!!!!!!!!!910: This is the worst office of all. The staff is extremely unfriendly and unhelpful. I sat inthat office for two hours after signing in only to find that that person that I needed to seewasn't even in that day...uuuuurrrrr! Then I came in another day and asked if that sameperson was in to see her that day and was told she was. I signed in, sat down and waitinganother almost 2 hours and when I was called, she "stepped out for lunch" withoutrealizing I was waiting for her....UUUUURRRRRRR! This office and all of the staff in itneed Customer Service skills training. They are miserable people and make it amiserable experience. They do not offer options or information that would be helpful tostudents. I am glad I had the opportunity to give you this feedback because there wereseveral occasions that I wanted to write a letter to someone about it! Please, please, fixthis area!!!!!920: It's the Financial Aid office that is the worst! The people are impersonal, rude, andseemingly are not there to assist the student body through this grueling process. Myexperience with this office has been one of extreme frustrations. It appears the right handdoesn't know what the left hand is doing. I am told one thing by a staff member andsomething totally different by another staff member. I am following the direction that Iwas given by a staff to later find out it was inaccurate information. Examples: Thedownstairs office will advise of something totally different than the upstairs offices andvs for the same question or situation. Complete frustration and aggravition from astudents prespective. Another example: The whole card and come back later for an appt.in the F/A office at the beginning of each semester is a complete joke and a waste of yourstudent body's time. I have witnessed on several occasions while I was standing in line,other students le aving frustrated and unserved. Being an older student I have had theexperience of attending other colleges with a smooth and very helpful administrativeatmosphere and the process as a whole flows effortlessly. HCC is seemly the mostunorganized community college in the adminstrative department. If it wasn't for theexcellent professors and instructors at this college there would be little redeming qualitiesfor a student to continue there higher educational experience here at HCC.935: Anytime I have been in Financial Aid, everyone has been very pleasant. I would like tobe able to make an appointment when I need to meet with a Financial Aid Advisor. Dueto the fact that I work, it is very hard go early to sign in for an appointment just to have tocome back later.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 173

944: With the spectrum of students that attend HCC, many of them require financial aid.Armed with this knowledge, it is amazing that the Financial Aid office is so understaffedand under spaced. I have had waits of up to 2 hours just to see someone about turning in aform....longer waits for advice and processing. I have also encountered rude individualsin the office and staffers who have the time to talk on their cell phones, but not time todeal with the 30 people waiting to be helped. I am completely dissatisfied with HCC'sfinancial aid office.948: Have programs for people who fall through the cracks of finanical aide. To rich forfinancial aide but to poor to afford school.952: Because I work for customer service I can tell when an employee is in a position wherehe/she has no power or ability to give the customer the info that he/she needs. I have seenthat happen in the Financial Aid office a lot, not just with me but with other students thathave had problems. Although it seemed that the employees were able to help, I havenoticed that there are certain situations that come up a lot where the employee has nopower/ability to help the student. That, I believe is in part due to that many things aretaken care of by other departments in other offices, probably in other cities. I understandthat I may seem vague in what I'm trying to get at, but the main point is that more thingsshould be able to be processed right there on-site rather than depending on some otherplace. This should give the employee more power and more answers to give thestudent/customer the info that they need.954: hcc needs nicer people in general because they are rude in the financial aid office and alotof times i hat to go down there because you have to wait forever and a day to seesomeone and sometimes they don't help you out all that much becasue they lose your filesand you have to start it all over again or re-sign papers.some of them are selfish and don'tput students first, but themselves and that's wrong.959: The whole financial aid office has an attitude about helping. It is very difficult to getanyone to offer any information other than what is specifically asked. My HCCexperience has been really great with the exception of the FA office.964: More knowledgable staff, better system all together.I think that other schools haveimplemented a fiancial aid system that allows students to access their money through anaccount with a id card, so the student can get books, supplies, and classes with no trouble.977: I can understand why the Fin. Aid office says no quick questions, but that rule isdiscouraging the students from the start. They should have a quick questions area andhave trained people that can beale to idenitfiy the wheater or not they are qucik questionsand ask to the student to sit and wait if it requires longer assiatanct. They do not have aproblem with rushing students and making them sit.979: everytime i have stepped foot in that office i have recieved the same response did you fillout your fafsa, yes well if you got anything it would be on there so too bad983: Better Training and response time.986: Have people available to answer the phones, so the students don't have to wait an hourjust to ask a simple question!987: Everytime I go in there, I have a hard time understanding them. More native englishspeaking people would be helpful.992: have a quick question line so students dont have to wait 1-2hrs just for one simplequestionStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 174

994: The staff was rude evry time i would come in to seek help. They always told mesomething different every time i came in. My papers were not in the computer on timeand i turned in evry in on time. I was finally able to get help but it took getting the deanand the head of finacial department which she has nothing to do with finanial aidinvolved to get my problems fixed997: they are the rudest staff, not helpful at all....i have been in there many times, and eachexperience is the same, regardless of which staff memeber helps me. they are not alwaysinformative in telling you all that you need to know. the computer systems often showdifferent information than what admissions computers have listed (how thta is even anissue is beyond me! the computer systems should link together) finanical aid process atHCC is an absolute NIGHTMARE.1005: Get more help1014: Have the staff enroll in a class on manners. They are very rude and snippy. They act likethey don't want to be there, and students are an inconvenience. When I went my questionswere ignored and she rushed me out of the office. I made an appointment and waitedhours to see someone, and she rushed me out in less than 5 minutes.1016: I would have a mandatory course for all the Financial Aid services staff. This coursewould be about empathy as well as how to do the job with enthusiasm. It is understoodthat the job can get boring, annoying, and stressful. If I treated my customers and clientsthe way the majority of the staff in the Financial Aid dept talk and serve the students, Iwould have no business and I would be FIRED. Additionally, there is a reason thatstudents of all different ethnicities are are at this college, there is a reason that students ofethnicities that have a stereotype of being wealthy in this country are coming to acommunity college and not a private university. A big reason is that these are thestudents who fall between the cracks. Please have the Financial Aid staff realize that ifsomeone is coming in for Financial Aid, that they truly do need it, even if all the peopleof the particular student's ethnicity that they know are rich.1024: Hire more financial aid reps., and train them to assist students that may not qualify forneed based aid, by helping them explore scholarship options, instead of focusing onstudent loans.1029: HCC can reorganize the loan process. There is not timely notification of informationneeded and if you are not persistent and follow-up constantly with staff the loan wouldstay in a pile stacked in the manager's office. In this current day and age the documents,processing, completion and status should be managed on line with a processor id or someidentification label of whom is accountable for timely processing. I initiated a loan inJuly 2007 for the fall semester and it was not completed until mid October 2007. I wasadvised that it was on hold in August when I sought out status because I had not receivedanything. The reason my phone number was not up to date in HCC’s system and thiscaused a delay in Sallie Mae receiving my information. My email correspondences to theFA manager were not acknowledged nor my voicemails and he/she was never in theoffice when I arrived. HCC needs to establish accountability for errors in processing anddelayed wait times due to staf f not being punctual. On one occasion my address waschanged to an address that was two years old because of a report that FA runs that onoccasion can cause this anomaly. As a result, reimbursement I was due was returned andhad to be re-mailed; again another inconvenience. I am all too familiar with thingsgetting screwed up or just sitting. I was in a situation one semester where I was injured inStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 175

a car accident and I had to appeal for a late withdrawal for rehabilitation. I was advisedby the Dean’s secretary that due to one person being on vacation my appeal sat the entirefall semester of 2003. The issue was not resolved until I reached out to the President'soffice. Also, no one is accessible to respond to questions regarding FA or Admissionsmost of the time if I am standing waiting at 8:00 am in the morning the aides will openthe doors but the advisors do not arrive until 40 minutes later. Currently, there is noregard for the student’s obligations outside of schoo l and this need to change. Thestudent population as you can image is progressively becoming more diverse. I work fulltime because I have financial obligations and a family to take care of and for myeducational experience to be less than based on unprofessional staff is unsettling. Iappreciate the survey to express these concerns.1048: This department has the most ridiculous wait times ever. Even when they changed thesystem and gave out "appointment" times you still waited more than an hour to seesomeone. If students did not have to turn in every paper or apply for deferrments at thecampus this would reduce a lot of the problem.1056: Mr. Santana is wonderful & very helpful, however other Financial Aid staff members areNOT.1065: The financial aid staff was very rude to a few students and parents while I was waiting tosee an advisor. I believe that they need to have as much patience as we do or there needsto be a new system for example appointments made for the first half of the busy season1071: For me, dealing with the financial aid office was the most frustrating part of myexperience at HCC. I ended up coming down to the campus on 4 separate occasions toget everything finished so that I could attend classes. This was in 2005. I finally decidedto just put the classes on my credit card. Aside from being understaffed (the wait timeswere several hours each time I went), the people in the financial office seemed to have anegative attitude and were very condescending and dismissive. Things may be better inthe office these days, I just made the decision not to deal with the financial aid officeafter that.1084: They don't care to take the time to truly explain options, nor do they care one way oranother about helping the students. The wait is ridiculous.1089: Get more help during registration and have someone to organize that office.1096: online appointments! STRONGLY agree for this department - sometimes get stuckwaiting for 2-3 hours..1100: They need to organize the student files better than what they are, the staff needs to bemore prompt when students are in the office to ask them questions, I think they need toinform students of all the assistance they can get through FA to help pay for tuition1101: hire more staff make that office bigger1102: Through expanding the office, creating more offices and online help.1106: [A staff member] is unfriendly. She is not interested in making the process any easier. Ihad to visit the office and wait in line many times before I could get all of my questionsanswered. I did have a good experince with one of the ladies in the back. She was veryhelpful.1115: Offer more information on different sources of financial aid and scholarships. Have themaccomplish the degree audits. It's very inconvenient to come in over and over to havethat done when they can look it up in the computer. Or do it once in the begining andmark off the classes as you take them without having to go through it every year.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 176

1119: faster service1120: Have more personnel to help because sometimes you have to wait for long period of time1138: Many of the employees at the Dale Mabry campus are not helpful and are very rudewhen it comes to answering questions1141: It seems like it takes forever to see a financial aid person and there is never enough roomto sit you have to go outside and if they call your name you dont know because youroutside waiting. It would be very helpful if they would speed up their process.1142: Have better qualified staff that are truly devoted to helping students get the money theyneed to further their education.1150: Well it seems like most of the times I go in there the staff doesnt know the answers to thequestions I am asking. It is almost always over crowded and takes forever to be seen bysomeone. I havent met with every staff member in the office but the ones I have met withseem not to want to be there or answer questions.1156: NEED TO HIRE THE RIGHT STUFF...... SOME ONE WHO ACTUALLY CARES1157: Whenever I go in there it takes an unreasonably long amount of time to speak withsomeone, and the lady usually at the front desk is very rude and always seems annoyedwhen I have a question1158: Shorter wait time to see advisors and advisors should have more pleasant attitudes.1164: The financial aid staff were not very helpful in the process. I was given differentinformation from two different advisors and have had to make numerous trips to theiroffice. Phone messages requesting a call back were not returned. The budgets allowedfor student loans for your college have no basis in reality. Example, the budget for 7months for a 9 to 11 credit hours for a student in state living with parents is 6,318 dollarsthesame budget for a student living away from parents is 8,897 dollars. This allows adifference per month of $368.42. The new housing being built behind your college hasrent starting at $510 per month. Your budgets do not allow a student to cover housing,tuition, books, gas, food, etc. Your college needs to correct this situation so studentsdon't have to seek private loans with outlandish interest rates. Your college should alsohave a review process for the higher cost programs such as nursing, where these studentsare allowed ex tra funding for the cost of books and other areas that do not apply to yournormal programs.1167: Allow for appointments to be set.1169: higher more workers that are people friendly and build a bigger office for for the students1173: Financial Aid is a mess. There are a few wonderful people working there that are willingto help but it definitely needs to be run better. Maybe someone available to answer basicquestions and someoneto answer phones because it's ridiculous. No other school is sounorganized.1180: MOST OF THE TIME THEY ARE UNHAPPY. THEY NEED TO BE NICER.1184: Nothing1189: They need to improve their attitudes and be more friendly. I also feel that HCC needs toprovide more Financial Aid to their students seeing how the school is expanding.1190: It would help if they knew what they were actually talking about and not be so rude, theyare suppose to be there to help students.1191: WOW- Treat people courteously for one. BE ORGANIZED. They lost my tax formsTHREE times. As a full time employee and student, taking time out of my week is noteasy, especially with an hour or more wait year around in FA.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 177

1195: the time it takes for the office to process financial aid forms.1197: People in financial AID in Ybor campuse are always talking to each other and having agood time, but if an student goes close to ask them a question, they get very upset. Sometimes the Financial AID office has people that have no knowledge of financial AID, andthey just tell you "I do not know"... if that person does not know, the normal situationwould no be that that person would research about it? How a person like that is in thatposition? Sometimes you have even to smile to the guys in financial AID to take care ofyou. It is not fear, that is their job... It looks like they think they are doing a favor to you.I hope it changes...because I do love HCC all the knowledge it has offer me, but this is ahuge weak point.1201: They need to acknowledge student more during signig in. It only take a second toanswear a yes or no question.1204: When i went to speak to a financial advisor, my advisor was filing her nails and talkingon her cell phone. I had to sit in her office and wait for her personal phone call to end.During our meeting, her cellphone rang several times and was answered my mediumlenght conversation. I would like to see more sense of urgency, respect and concern withmy financial advisors.1221: improve response and wait time1224: make the waiting times shorter1231: be available to reach by e-mail or phone!1233: When the FA office is the busiest for the semester, I have seen a sign appear saying that"THere are no quick questions." On this I must disagree. Several times I went in, or inwith a friend, for questions we knew we going to take a but a moment and yet, we had towait a few *hours*. Why not make a quick question help desk? And if the questionturned out to be longer than a few seconds, redirect the student to the waiting list.1234: Make the appointment system more user friendly - it is impossible for a full time workerto come in the a.m. to pick up an appointment time and then come back hours later forthat appointment and still wait an hour or more. Appointments should be able to be madeon line or by telephone so that it is not necessary to come twice in one day.1240: needs to work faster as they waste time in talking with eachother...secondly need morestaff definately as whenever i go there each semester jus for a simple question i have towait for atleast 2 hours which is waste of time of students as well as waste of money ofthe school.1244: Long waits, won't answer phones- These issues need to be addressed!1252: nothing1254: Give them more information!!!1255: Hire someone new! I dont know her name (the [staff member] is VERY RUDE!! Ofeveryone I have encountered at HCC she is the WORST!! Sometimes she will just walkaway like there is no one in line and if you talk to her, she talks VERY disrespectfully. Igave her a paper and she just tossed it in a stack and didn't say A SINGLE WORD TOME!! I never heard back about that scholarship and Im almost positive it was justshuffled around and eventually landed in the trash, who knows?1261: The service of the people I get were not friendly, they were rude. (I do not know if Icaught them on an off day), but none the less the person I spoke with was snappy, andjust wanted to get me out of the way.1267: Nothing.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 178

1268: Do something for the students who have to appeal every year. It is really a pain andfrustrating to have to sit in the financial aid office for hours at the begining of everysemester, when it is something you know you are going to have to do. You should beable to take care of that ahead of time.1275: The people at Financial Aid are RUDE and they act like the student is putting them out. Itried to do but the waiting to talk to somoene is so long and they don't really help you atall. For a student trying to apply for the first time, it is vital that they get all the info theyneed. I was never helped, I was told what to do at that time and then when I submit myapplication there is soehting wrong. So I never knew what was going on and why myapplication was sent back, nothing was ever explained. I don't even want to deal with itso I opt out of trying to apply for it.1278: Probably be larger.1279: Give it a bigger office, to help the many students in understanding with out having tohear whats going on in the waiting area.1282: fix the long lines!!1295: Do something to improve wait time. I have actually waited 2 hours to see someone. Evenwith an appt. I waited 45 minutes. Not Good! Especially when there students like myselfthat are taking time off from work.1300: I walked in there in between my classes to ask a simple question, there was no-one else inthere and I was told that I need to set up an appointment. I even asked my yes or noquestion and was told that I need to set up an appointment for after 2pm, again.1302: should increase staff1303: change the [staff member]1308: Improve wait times..The staff tends to talk amongst themselves a lot when ther waitingarea is full of students and I have waited for over 2 hrs at times to ask a 5 minutequestion.1312: I find specially one person very rude at the office. Long waiting period.1323: Friendlier staff and a staff that is willing to help students.1328: I think that the staff should be more helpful, also I don't feel that students should have toconstantly go the the financial aid office to make sure funds are available.1333: They do give the papers for financial aid but financial aid is the worst office at HCC dueto the fact that everyone that works there doesn't want to be there and give attitude. Iwent to one community college before HCC and the staff never treated students the wayHCC financial aid department treats students1351: i had to pay out of pocket for my classes and books. i was told that it would not take thatlong to get the money for my classes. i just got my aid money in a few weeks ago. when iwould call the office everyone i spoke with would give me different answers, some said iwas not approved for aid some said that sally mae was holding my aid, it was very hardto get any type of help. even when i went to the office i was given the run around likeknow one wanted to help me or give me answerers.1353: They could be just a little more helpful.Less run-around.1356: they had no idea but to give me the fafsa websites and sent me down the hall and up thestairs. they need to kno what they are talking about. they need to know more about taxesand tuition.1358: Students should be given a check list with information that is needed by the school. Thiswould save students and advisors a lot of waisted time.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 179

1366: If documents are needed send a letter in the mail, or email us, it is very annoying whenit's time for classes to begin, and to find out that your classes weren't cover for whateverreason. PLEASE COMMUNICATE WITH THE STUDENTS MORE.1369: Please see previous note about admissions.1370: nothing..the staff at the Brandon campus is amazing1372: More staff to help reduce wait times.1380: I really was never told about any of the financial aids. I only have bright futures so that'sall they told me about. I could have used a little more information about other aids.1387: Staff needs to be more polite while answering the phones.1406: It should hire more staff to handle the load that seems to overwhelm this dept eveysesmester. The staff of this dept should be held liable for their mistakes or better yet theyshould be adult enough to own up to their mistakes yet they do not they blame thestudent.1418: Need to be more calm when talking to styudents, and not try to just push us out the doorknow what to do next. So basically they need to tale there time with students1419: Create a memo or a faq page online stating every single detail of what a student wouldneed to apply so one wouldn't have to run around gathering what they need. They couldhave it when they came to the office for the first visit.1426: Nothing1436: They don't give you any time and act like you should already know all the financial aidyou are eligiable for.1448: Make sure you are told ahead of time what needs to come back. I had to see this officetwice because the first time I wasn't told all that they needed back from me. Both times Iwas out of the office and both times the wait was over 2 hours and I had to take vacationfor this time lost and I was not available to my co-workers because I was sitting an officegetting paperwork to someone who could have had all the paperwork they needed thefirst time around had I just been told what was needed.1449: change their attitudes, and have a training so that everyone is on the same page instead ofsending the student to other places and giving them the run arounds1470: I would have like to been able to call for quick questions rather than waiting hours to beseen. You either can't get through or the person on the line doesn't know anything.1473: There needs to be more staffing.1478: People at the financial aid office are rude. There is only one person who is helpful andtells you everything you need to bring in order to get it done. I have to go to their officeat least three times every semester to make sure that all the paperwork has beencompleted. Also, they are not specific as to documents needed for finacial aid. Oneperson tells you one thing and when you come back, a different person tells you theopposite.1487: I left even more confused, but then again this whole situation with Financial aid isconfusing and rirediculous1488: I think it's fixed now and we can make appointments. But I qualified for financial aid,filled out the app online, got my transcripts, filled out that big packet. But when I went injust to TURN-IN the packet, the line was too long AND they wouldn't let me just turn itin. I work and have a busy schedule and they are open bank hours-so I couldn't get myfinancial aid that I qualified for.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 180

1513: Answer questions online to avoid the line when it is simply a general question regardingFA.1514: no opinion1516: Financial Aid has *never* helped me identify sources of financial aid, I did not evenbelieve it was something they could do. The wait times are unbelievable despite the(failed) appointment system that was implemented. Advisers are generally rude and donot offer much help or direction, nothing is explained including what they are doing foryou while you are sitting in front of them. My biggest complaint about the HCCexperience is the undue abysmal misery I have had to endure at the hands of the financialaid department.1521: Maybe have more qualified staff.1532: wating time1545: No one there helped me - I was again on my own.1548: N/A1564: Have more people available to answer questions over the phone. There have been manytimes where I have called and was hung up on before I could even get a word out. Alsojust have more people available period in the office as well.1568: give us more money lol1586: ok1592: I wish i could tell you her name, well she sit's in the desk or counter to the left, rightwhen you walk in to the financial aid office!!! Anyways she rude and she's a smartass!!!So one way to improve financial aid is to get rid of her cause attitude stinks.... Thank you1596: the financial aid office runs me in circles and gives me bogus disbursement dates. Gettingsomeone on the phone is next to impossible. The brandon office does seem to be the mostcompetent but theyare the ones with the phone problem.1599: They need to be more helpful, rather than be rude to you. Inform you of where yourstatus is, they never informed of that I wasn't qualified and they didn't help me, for otherfinancial options.1607: Allow us to fill out forms required online and submit them online. The current financialaid process is a joke for those of us that work all day and can't sit in a room to be waitedon for 2 plus hours! The process needs a HUGE upgrade to the computer century wehave become!!1608: no idea....1611: Better training is needed for the people that work in the financial aid offices. With theexception of a few people in that office, most are completely incapable of providing astraight answer. All you get is the run around, in order to get you out of the office, inorder to deal with the crowds of people trying to get in.1624: There are times when no on will answer the phone...for days. The phone will ring, thendisconnect, or if you're lucky enough to not get disconnected and sent to VM, the box isfull...and you get disconnected. The staff acts very agitated with students (exceptShameka--she's wonderful!!!, and a lady with dark curly hair, roughly in her 30s-40s?She's great, too).1635: More one on one advice on the consequences of loans.1641: Is great as it isStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 181

1642: the lady at the desk was very short, unhappy, rude at times. once again i understand thatthis is a VERY stressful place to be when angry students wait to the last minute butworking in a customer service position takes patients, understanding and compation.1645: Have more HCC Advisors.1653: Nothing its fine as is.1669: Everything1672: Again the lady here told me i didnt need a certain paper and i recieved in the mail sayingi did need that paper and because of here i couldnt get my financial aid1683: they never inform me of any scholarships being offered everything i have to look and askon my own.1684: WELL THE FIRST VISIT THEY NEED TO SAY EXACTLY EVERYTHING THATNEEDS TO BE DONE TO COMPLETE THE F/A PROCESS & NOT KEEP HAVINGGO BACK FOR THINGS THAT COULD HAVE BEEN TOLD ON THE FIRST DAYSVISIT1692: I think this is the absolute worse office of them all. Although the ladies working in theoffice are dealing with many people daily, they have very little to no people skills. Everyquestion that I or either someone in the office had before even hearing the question outcompletely we we're directed to the website. Once you get to see someone at least theperson I seen wasn't very friendly and basically told me what I would be getting, I didn'thave a chance to ask any questions till the end which I had forgotten because alot ofinformation had been covered during the process. I know dealing with the public can bemost difficult at times, however that is what the job requires so their frustrations shouldn'tbe taken out on us because they might not like what they are doing.1698: Nothing it is good as it is.1704: The workers at Dale Mabry financial Aid office are HORRIBLE. I can't even expresshow disrespectful and awful they are. Something needs to change about this office, veryfast. They have messed up my application more than 5 times!!!!!!! I hope something isdone about this, I know I am not the only one. I can't stand going to that office anymore,the treatment and professionality it is absolutely horrible.1705: Extended Hours Training Variety of locations1711: One of the women in finacial aid was very unhelpful and kind of mean. I went in thereasking about Bright Futures and I had to come back and talk to another person. Againmore staff would be very halpful.1712: make the wait time shorter1718: Hcc financial aid office is horrible giving out appointments they should have a secretaryjust answering quick easy question instead of waiting for hours just to turn in a paper oranswer a simple question also the financial aid secretaries are very rude and unhelpfulthey should be replaced.1721: Increase phone message and email usage/response. When appointments are required, Icannot get one because you have to show up in person first thing in the morning, thencome back later in the day. This is impossible with my work schedule, and from what Ihave seen it is a major issue with many working students. I would suggest setting up away to scheduled these appointments on your website.1731: Being more helpful. It appeared that I was just being rushed out the door. I wasntunderstanding all the paperwork and wasnt helped as much as I thought I would havebeen.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 182

1743: hire friendly smiling people, not pissed off ones.1746: Knowledged staff with more members so one doesn't have to spend an entire day there.1763: computers in the financial aid office (that block out silly stuff like myspace) to be usedfor scholarship research, financial aid education, etc... put up poster size ad of fin aid siteand how to get there...also educate some SGA people and let them help at the time whenfin aid is the busiest1764: ITS GREAT1767: It is very important for the student workers not to give out certain information that canhave the student thinking that there aid is not going to be available or not advising ofappeals process. I have been given wrong info on more than one occassion. In addition, Ihave received conflicting documents in the mail in reference to my financial aid status.1770: no contact with office, could never get anyone on the phone and there was never anyappointments! No one explained how it work and no one could give a straight answer.1771: its great how they take their time with you and answer all your quetions and stuff.1774: tell every thing that the financial aid covers1791: some of the people there seem to be annoyed with the questions that people ask, but theinformation that they gave was helpful1792: speak better english and not pass the buc to someone one else1805: they also have no idea whats is going on. i mailed my information in before the beingingof the fall semster and recived a letter 0ct 14 saying they havent recieved it. it turns out itwas siting in the back room the whole time unopened1806: Go over Financial Aid with you rather than handing you a piece of paper.1809: I believe that there are some of them that need to be better trained because each personyou talk with gives a different answer. Also, they never seem to answer the phone whenyou call the office and that really irritates me because I work and I am not always able tomake several trips down there so I would like it if they were able to do some type ofassistance over the phone as well.1811: nothng their great love them... ms holmes great help1815: nothing1817: An actual person should answer the telephone for financial aid calls because studentsdon't always have the time to come down to the school.1819: offer more scholarships or make them aware to attending students1820: tell student to see them before dead line to short the wating timei1827: I had many troubles concerning the FA. When contacting them first I would be told mypaperwork was processing then i was informed it was missing only to be found upon myarrival to fill out more paperwork. I was also informed of when grants, scholarships andloan monies where to be released on to find out that it was not correct.1834: I had to make several trips to the Financial aid office due to the lack of communication.They would ask me to bring some forms back, when I did I was instructed I neededadditional documentation besides what I originally asked me for. This happened onseveral occasions. If we had the information of exactly what we need the first time wewouldn’t have to make several trips to this office. This results in longer wait times forever student. I felt like I was alone on this process. I waited several months before I wasmailed a notice from one of the banks requesting that I fill out a Master Promissory note.I went to the FA office on several occasions to make sure I didn’t need to do anythingStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 183

and I was advised that I was set to go. There’s a lot of stress and anxiety put on first timestudents, this run around doesn’t help.1841: I understand they are very busy but theu never answer the phones. The process ofreceiving financial aid is very long and I asked them if there is any other financial aid outthere for my situatuin and they said no.1845: Nothing.1849: OKAY THEY WERE REALLY RUDE IT SEEMED THAT THEY ARENT HAPPYTO WORK THERE WILL SOME OF THEM SEEM THAT WAY BUT SOME WEREREALLY HELPFUL AND NICE.THEY MADE ME GO BACK HOME LIKE SIXTIMES BECAUSE ONE DAY A PERSON SAID I NEED THIS AND I HAD IT BUTTHEN I DIDNT HAVE ANOTHER THING IAM LIKE WHY THE HELL DIDNTTHEY TELL ME THAT INSTEAD OF WAISTING SO MUCH GAS DRIVIVNGBACK AND FORTH.1856: First, you could make sure that everyone knows how to do their job. Second, you couldbe properly staffed. Third, you should make sure that everyone knows the most currentinfo. Fourth, you could have some kind of orientation so that people are aware ofeverything that is required. Fifth, you should staff your office with people who arewilling to work and get things done without having to contact over and over. Sixth, everystudent should be aware of all the opportunities financial aid can help with each yearsince paperwork is required each year.1859: Obtain KNOWLEDGEABLE staff that treat students as adults not just stupid students.1862: Hire a new manager1865: Nothing.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 184

CAMPUS = PLANT CITY13: I would say if there is information relvent to the student situation, and he or she isunfamilar with the information; then maybe it should be mention.46: get rid of the old staff, and bring in people who really care about helping students.64: Improve the process of finacial aid renewal. Every year it gets more difficult to obtainfinancial aid in a timely manner due to miscommunication (not knowing what forms areneeded) and tremendous wait times. Also, on more than one occasion I have attempted tocontact financial aid during regular business hours and there wasn't anyone there to takemy call and voice messages are not immediately returned if at all.68: Again make sure EVERYONE is throughly trained so that financial problems are handledRIGHT the FIRST time.76: they were very helpful!92: Hire more Finacial Aid Staff! The lines are HORRIBLE and the quality is pretty okay --but I had to go into the office about 8 different times.108: Need more counselors for the same reason we need more advisors.114: Better advisors, that don't take their time and get the items doen. Also advisors that don'twaste their time and get the job done when its packed with students. And more friendlyadvisors please133: Wow... I have the worst comments about financial aid.... for one they do not followthrough to help you.... and for two, one of the women there kept calling me an orphanbecause both of my parents are dead... I DO NOT like that word..!!!!134: I can say that out of all the department that the financial aid office is the hardest to see astaff memeber for help. The lines are long and for working people who can't get there onMonday and Tuesday before 4 you will not have a chance to see the advisor at all. What Iwould like to see is have the office open 5 days a week until 7 or 8 at least for the first 2weeks of enrollment.168: When I went into the office I was seen quickly. But I was not given any options. I had toknow exactly what I wanted; for instance the Pell Grant. I also have Bright Futures. I feelit is unfair that I am 20 yet I live alone, carry my own insurance, and have to have myparent's income in order to get any help from any sources. Financial Aid said " I wouldeither have to get married or have a baby." How professional are they?233: I live in Plant City. I drove 1 hour to get to your campus and they gave me the wronginformation. I ended up using my credit card to pay for classes. I went to financial aide 3times and I never heard a word back from the state about financial aide. They gave medifferent information each time I visited them and talked about the Plant City Campus ina unprofessional manner. They should have talked with the Plant City Campus on theirown and not talked about them in a hateful manner in my presence. I went to financialaide three times and heard different things each time. I wish I HCC Plant City had abridge program because they would have helped me get the financial aide I needed.255: I have been in and asked questions about my financial aid. Instead of looking up the infothey assumed I was talking about something else and gave me wrong information. FincialAid has never discussed what options I have regarding different types of aid. I alwayshave to make several trips because they tend to forget to tell me I need certain paperworkfilled out, on more than one occassion my financial aid has been delayed for thesereasons. They really need to be more organized. They have been doing this job a whileStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 185

they should be able to help students so that we are not making several trips and having towait in those long lines.275: listen to what an international student and his concerns. be more punctual.291: Speed up wait time.293: more knowledgable and not so quick to pass the buck to other departments301: Provide for more online applications and forms to be available. Some times you have towait several hours just to submit papper work. I had to go several times this year andkeep following up on my student loan. They should have a way to communicate with thestudents by e-mail so time is not waisted by little detailes. They should tell you what youlack, what to provide them and when you will get your money.317: The only thing that I was told was , I make to much money and there is not assitance forme, which I later found out was incorrect and found a scholarship on my own that ispaying for my schooling and books.325: Have more advisors available.343: Be friendly period. The lady I saw both years in a row at the financial aid office was sorude. It made me not want to go back, and also tell people not to go there for helpbecause of her attitude.354: I would like more information on finacial aide other than FASFA because I do notqualify for it467: Very unorganized..... can't seem to keep up with paperwork at all.484: I WAS NEVER GIVE ANY INFO ABOUT PROGRAMS THAT I MAY QUALIFY ASA SINGLE PARENT PAING CHILD SUPPORT WITH NO HELP FOR TUITION489: nothing those ladies are awesome!!!!!!!!517: they never went over or tried to see if i could get any scholarships, and again they neveranswer phone calls or e-mails527: need more staff during peak times. when you can only see someone on a first-come firstservedbasis...the wait has been between 4-6 hours, maybe even more. This makes theschool seem disorganized, "small" and unable meet the needs of the students.567: Fire [a staff member] immediately. It took me a year to process my financial aid withher. I was misled as to how much financial aid i would be entitled to. which furthermorecaused me to experience many financial difficulties.656: More help...wait of 5 to 7 hours on more than one occassion is horrible and discouragingto future and current students.662: Need a people person who understands students would like to come to school and oftentime need financial aid to do so.697: It needs to go a lot quicker. In the time of my admission to HCC,one morning I came tothe school a little bit before 8:00 and I didnt leave until after 5:00 that evening. Otherthan that as far as me finding out everything that I needed to know was great.725: help students with finding the best way to get financial aid781: get friendlier people814: nothing they great and very nice880: I'm happy with the HCC financail aid services.899: same with the advising the wait time is too long. i have waited for up to 5 hours to seefinancial aid.901: Treat the people like they have brains, and not like criminals.907: Hire more people.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 186

915: More staff to cut down the wait. On one ocassion, I had to wait 8 hrs to see the financialaid person, and on average I wait at least 1-2 hrs to see someone916: Please less wait time. I have waited two hours.943: Answer the phones (Plant City campus).956: Financial needs to be improved the most *** Each time I have to go through the office tosee someone it is a joke * I know the staff has been an issue but waiting 5hr at a time andthen have to come back for another 5hr wait is not exceptable. I Know that some peoplein the office try to get the students along but others in the staff seem like they do not canhow long a student has to wait... This is your biggest problem at HCC.957: put more people on staff. the wait to see someone in finacial aid is way to long. Waitingto see someone for an hour or more is entirely unacceptable980: Hire people that know what they are doing...i went in and asked the advisor how to signup for bright futures and what i needed to get it, and all she did was give me a pamplet tolook it up myself online and she couldnt answer any of my questions about it...sobasically i waited all that time for her to give me a piece of paper with a website on it tofigure out on my own...last time i checked i thought it was their job to help us on thatstuff??1021: I waited four hours one day to see Financial Aid I think that needs some help.1036: maybe staff a few more people during peak times to weed out students with simple tasksthat may or may not require a financial aid rep.1055: They need better and faster service in Plant City. I wait sometime all day before I can seesomeone.1075: Efficiency is lacking in the Financial Aid office. I was told I was all set for financial aid,and then a week before classes start I'm notified my aid is on hold because my transcriptsare not in. This after I was told I did not have to hand in my transcripts until I applied forthe nursing program.1083: need more FA counselor. I have waited up to 3 hours for literally a two minute sessionwith a counselor.1214: Offer more scholarship information other than Bright Futures or Pell Grant.I found outabout the Bailey Family Organization through someone who is a financial advisor fromanother college.1319: All staff should give the same answer. It seems that depending on the day, and how busythey are directly correlates to how friendly and helpful they are.1339: Place more advisor available in the compus two to three months before every semester.1352: either way that whole financial aid confuses me so my mom deals with that so it doesntreally have to be improved for me1379: I have a BIG issue with the financial aid office. I made the mistake of having a differentsutdent loan guarantor,which by federal law I have the right to,and nobody ever knewwhat was going on with my loan. I would go into the office and they will look me up inthe computer and never be able to find me. I wound up having to go to the main office tophysically sign the check,when it was finally processed. It is definitely a message toanyone with experience,to make sure you always go with Sallie Mae,which isn't fair andpossibly against federal regs.1400: be faster at seeing students1446: Fire Everyone and Start over...1500: Get more people to work in financial aid!! The wait is rediculous!!Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 187

1506: Well the wait is forever!!!! I think the school should bring in more staff for thesepositions1524: educate the students on other sources of financial aid other than student loans1557: its all good.1567: possibly hire one more part time financial aid worker to help keep lines down duringbusy parts of the year1574: They treat you like a nunmber, rush you in and out, never offered any other sources offinancial aid except for FSOG, pelgrants and student loans and i had to ask about those.1591: Anytime I have called seeking information regarding Financial Aid I have never beenable to talk to a person, when I leave messages I NEVER get a call back. NOTHING...1602: Please see coments under admissions. Sorry wrong dept. didn't know this dept. was onsurvey.1605: Not sure1614: Nothing they are there every time i have a problem.1632: No opinion1644: The staff in finacial aid were friendly and helpful, however if I were to suggest anythingit would be a faster way to get financial questions answered. Possibly categorize areas offinancial aid to lessen the amount of time spent waiting.1652: Have the financial aid staff be less biased, take more initiative and be more informative1671: If there were more people they could spend time actually getting involved in helpingstudents get the financial help they need instead of handing out tons of papers.1680: There's nothing to improve they all do a great job!!!1693: I spoke with Financial Aid Advisor but did not receive financial Aid but she was a veryhelful, organized, well educated person. She answer the questions I had andrecommended other assistance.1706: Providing other methods to be seen by the Financial Aid representative.Waiting time isextremly lengthy.1717: The Financial aid department does not have enough employees and the students alwayshave to wait for ever to get to speak with someone. When it is your turn to see aFinancial Aid Advisor, she only advises you with limited information, not completeinformation that remedies the problem.1719: Be more prepared, I had to make several trips back due to misinformation1769: None1789: Have more staff available during time of need. Having to wait over 30 min to seesomeone to much.1800: have more advisors work in that area when it is cutting it close or coming close to schoolstarting1813: Please get another advisor, at least near and into a new semester.1821: when time for enrollment to have more staff to help with the process like agent1854: Advisors should be present when they are scheduled to be present. They need to beavailable by telephone, at least to verify that they will be present when they arescheduled. Also when they audit students, they need to inform the students of everythingthey will need before the student waits up to 4 hours to see them, yet another reasonfinancial aid should answer their phones.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 188

CAMPUS = YBOR CITY18: perfect shape26: Honestly, the best way to improve the Financial Aid services is by replacing or speakingto [a staff member] in the Dale Mabry Office because she has a horrible attitude andlacks social skills. She is not a bad person, but she always looks depressed and that makesus (students) not wanted and depressed too.40: PUT PEOPLE IN PLACE WHO KNOW WHAT THEY ARE TALKING ABOUT. CUTDOWN THE WAIT TIME. AND SEND TWO-THIRDS OF THE DEPARTMENT TOPEOPLE TRAINING.42: Have more scholorship information available.48: The financial aid people in the Ybor campus are very bried and don't give explanations ofwhy the students did't get financial aid. With my case the lady just told me that I wasn'table to get financial aid and if I wanted loans. With no explanation or concern.51: I usually have to talk with [a staff member]. I have a foundation scolarship from acommunity program near my house to pay for books. However, she never sends me theform I need to aply it to books. She always INCORRECTLY applies it to tuition. If thefoundation form was listed as a document on HAWKNET that I could download and fillout myself; I would make sure it got n there ontime for her to fix my account. I have aBright Futures Scholarship that pays 100% of my tuition, but every semester since I havebeen at HCC I have had grief with explaining to her the situation. I have had to take offdays from work to go up there and get it straightened out... Also, I only have six morecredit hours neede for my degree in the spring, just so you know how long I haveattended HCC.107: Get rid of a [a staff member].152: no answer161: No Opinion185: bo more friendly193: My experience, if I'm told everything is o.k., the that's the way it should be. I went to getmy books to find out things were not o.k. Stressful!210: make staff more knowlegable260: ORGANIZATION!269: Learn how to give me the right information Also all the different campus' should consulteach other to make sure they have the right info313: everything323: get more people ...408: Have people to work and know what they are doing.431: have more people there to help you instead of you waiting to see someone for 3 hours. asgreat time frame would be good459: Not all of the staff is familiar with sources of aid other than the federal pell grant andstudent loans. I have tried several times to ask questions about scholarships and other aid,but never receive clear answers.464: more staff475: Once again, i would suggest increasing the number of counselors to assist with thevolume of students that facilitate the growing sum of students to modify the processingtime.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 189

482: Once again the information given to students should be accurate. I made many trips to thefinancial aid office, because everytime I went there they told me I needed some otherpiece of paperwork, to give to them. They should give you a list of what exactly theyneed from students. So that working students don't have to spend so much time makingtrips to the campus.522: Have more staff available to cut back on the wait time to see a FA representative.525: nothing it fine550: Well if someone asks what needs to be done to get financial aid, list out everything. Don'texpect them to go to the website and find out for themselves. I am from out of state, andvisited once. I was told ALL I need to do was fill out FASFA. And then I spent an entiresummer trying to send in the paper work that I initially needed, and I kept getting toldthat it was lost.561: Again, no appointments??? I have waited in line for HOURS just to be told I needanother document or something else that I did not have with me at the time. They will notanswer any questions, they only tell you to have a seat and they will get to you. Iunderstand some questions require an advisor but many do not! The advisors do notanswer there phones or return voicmails left for them not even the director (Ybor orDavis Island). The advisors do not listen to what I have to say they need this, this, andthat... thats all they know.588: Financial services at Ybor is chaos, I am sorry to say. My file was lost for months, and Imade several visits to FA until my issues were resolved. But last week I returned forSpring/Summer information, it went rather well.590: They seem very understaffed. They are always too busy, you can never get anyone on thephone. It's impossible to get an appointment. And to turn in paperwork you have to makean appointment at the Dale Mabry Campus. None of the above statements reflect theYbor campus. Which was very helpful. It is only normal that I expect to wait a little toget helped as I know there are many students, but you have to wait in huge lines just toget a quick question answered at Dale Mabry. They even have a sign up that states "Thereare no quick questions". They're never helpful, much less nice. They all seem miserableas if they all hate their jobs and their customer service reflects these feelings.692: Hire more reps like Ms. Ceasar, those that care about the welfare of the students andstrives to help them excel.698: HIRING MORE PEOPLE. NOT ENOUGH PEOPLE AND EXPLAIN THE SERVICESAND WHAT AND WHY CERTAIN ACTIONS ARE TAKING PLACE.709: nothing747: They never answer the phones776: O my now that is a novel to write, first they need to put more professional people in theoffice and there need to be 5 FA staff at all time carlos is being worked to hard, and alsothey loose things too much. also get better organized.and all campus need to be on aoneacore and my goodness please have somebody to picked up the phone.778: it's take a really long time to get help.. other than that the services are good... but it takesa long time to get help.784: I found the staff to be disrespectful and disorganized. They treated me as if I wasn'tintelligent to follow instructions, when I was constantly being given different directivesby each new member of staff I dealt with. I was applying for my first loan. The staff wasStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 190

aware of this and still treated me as if I was the idiot for not knowing the correct protocoleven when they didn't know either and they deal with new loan applications frequently.834: Wait time is terribly long. Staff does not return messages and you cannot reach a liveperson when calling in. One time I came to the financial aid office at the Ybor campus,waited for four hours, only to be told they couldn't help me and sent me home. It turnsout that I was in the appropriate office, the staff wasn't aware of how to help. I ended upsitting in the waiting area for several more hours the very next day.839: Train staff in all the available state resources...Don't make me contact the board ofeduation to find out myself, because the staff here at HCC is completely in the dark.843: The wait times are too long at the Ybor campus. The FA office is very unorganized there.844: I personally prefer the financial aid staff at the Brandon Campus overall! They are muchbetter than Ybor Campus!!856: Hire more people to work there. As much as they want to help, there is not enough peoplethere.860: I am a transfer student from another school in Florida. It took me two weeks to bedeclared in-state for tuition purposes. I was frustrated and furious because each day Icame back, each teller would send me somewhere else. I could never get the sameinformation from everybody. Needless to say, it all worked out and got my aid forschool.877: When a student is meeting with an advisor in Financial Aid, there should NOT be anyinterruptions unless it is an emergency. Most of the time during advising and couselingmeetings it is total choas. I can understand why and how things get so messed up orforms not completed and processed, which makes more work for the student andemployee.878: When I first went in there the first person was very rude and did not help me one bit. Thesecond time I went the lady was super nice and made sure I understood everything Ineeded to understand.894: EACH CAMPUS IS DIFFERENT BUT I WOULD SAY THAT THE DALE MABRYCAMPUS IS THE WORST. STAFF CAN SOMETIMES BE RUDE, SNOOTY ANDTHE ORGANIZATION DOES NOT EXIST WHICH IS WHY THE WAIT ISEXTREMELY LONG AND YOU CAN FEEL RUSHED.904: In my previous application for financial aid,it contained a mistake which I do not believeit was my fault. However, I hope better.914: I've had a lot of difficulty getting an athletic scholarship to go through for no goodreason. Financial Aid had no clue how to help me with my situation. I didnt get any helpuntil my mother called the President of HCC and she said things are being taken care of,but we have yet for this situation to be fixed.925: They need more help! They take to many breaks!928: Again hire more staff or give better training933: The financial aid officers could be a little more friendly and a little more knowledegable.Sometimes you get two different answers to the same question.955: they could hire more people to expedite the process974: Have the employees go through customer service training982: Be more productive, create less of a waiting time. sitting for 2-3 hours for a question isridiculous and counterproductive.988: the wait to get service is longStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 191

1008: The financial aid office is very unprofessional and do not take the time to explain thingsaccurately to the students - they will tell you one thing and you expect it and it doesn'thappen and then you inquire about it with no response from them. I do not think that itshould take someone two months to input data into the system when it’s regarding astudent’s financial aid. Rules need to be made and implemented by the staff.1051: One lady I went to didn't seem to know all the information I was looking for and anotherman there was more helpful but kept staring at my breasts. Very unprofessional.1085: Be more polite!!!1092: Everyone know the same information, and process papers in a timely manner, instead ofblaming the student for late paperwork when they had it all the time. Has happened to meevery year.1108: Hire someone who knows what they are talking about, and someone who can speakEnglish1126: Help those that are really on there own. I pay my own taxes, rent, food, etc. My momdon't care if I go to school. Not fair that I can't get financial aide, not even a campusjob.....1129: be more punctual... i filled out my paper work on 08/21/2007 and wasn't seen until10/13/07 and at that time nothing had been done to my paper work therefor i didn't get topay for my classes until 11/15/071145: I think the offices should be staffed with more people and bigger space considering theamount of students in attendance. My heart goes out to the FA staff who is bombardedwith trying to assist all the students.1163: nothing1170: actually have the information that i sent it weeks ago1183: Financial Aid services was wonderful all the way through for me1217: reduce the wait time!!! 5 hours is to long to wait and then have to come back.1262: nothing1270: Nothing- Financial Aid has been my lifeline to getting my education. Helping in everyway possible1274: I'm not quiet sure if it is lack of staff or the increasing amount of students at the DaleMabry campus but they seem to be the most unorganized institution I have ever dealtwith. Luckily I keep and make copies of all paperwork that I had ever been issuedbecause if I had a dime for everytime they repeatedly lost my paperwork or accidentlymissed place them I would be rich; no pun intended. I just feel that maybe if they kept upwith files and handled issues with organization they would not have as many issues asthey do.1313: speed up a little so we can have time to go to our class at the same time. They are verynice peopl any way .1340: AS MENTIONED EARLIER. THE RECEPTIONIST, OR WHOMEVER, SHOULDANSWER THE PHONES, OR AT LEAST REPLY TO MESSAGES. AND FOR THEVOLUME OF STUDENTS @ THE YBOR CITY CAMPUS, THERE SHOULD BEMORE COUNSELORS. OR THEY SHOULD INCREASE THEIR AVAILABILITY.1364: Being a lot more organized and working just a little faster. Seems like they are usuallysocializing and not doing as much helping.1378: Once again.. the wait time1381: hcc needs to have more financial representifStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 192

1428: Hire more staff. Wait time is ridiculous, even during times where registration isclosed.Some of the counselors are rude.1458: Nothing everything were just great.1471: Congratulations for your excellent work, in special to Mrs. Johns Charlotte (very helpfulperson!) Mr. Carlos Santana (Ybor City Financial Aid)1503: By having better trained staff1510: get more manpower. Too many students, too little one on one time, no privacy.1525: decrease the wait time1530: it is perfect1538: on a case by case basis, inform students that may be elgible for addtnl school fundedfinancial aid1581: More staff, more communication, better attitude of reps1587: There is one lady who is always being smart and mean. She is very rude and she needscustomer service training. I feel that more professional and courteous staff need to be putin place.1598: answer the phone1620: decrease amount of time students have to wait to recieve help. Also hire more help attimes it seems like their is only one or two staff to assist students; while more thanseveral students are waiting to be seen!1621: eliminate waiting times or shorten waiting times.1646: i dont really get this part?1724: Have more people in the office to help and have the forms on-line available when needed.Don't make us wait a month until the form is available on line!1757: GET A NEW STAFF except for Ms. Cesear1787: Show me the way to get other financial help.1833: Ybor Campus people are unfriendly and treat students really bad. When I go to there, Ifeel like I am soooo poor and have to beg them to help. However, students workers are allnice and helpful at Finacila Aid Office at Ybor.1836: The wait is a nightmare.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 193

CAMPUS = MacDILL CENTER401: Clear it up in less time than May 2007 til now...........Still waiting.417: The wait time is too long. Post better information on the HCC Web site so students haveall the necessary documents. I saw many students waiting for their appointment foralmost 2 hours, only to be told they didn't have all the appropriate documents. Why notautomate the appointment process, much like the online registration for classes.969: nothing1052: manners, customer friendly attitude, anything positiive1430: again get more people who know what they are doing.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 194

CAMPUS = SUNPOINT CENTER22: The services I have been provided are top notch and I can't think of any recommendationto improve.1015: They have a problem with answer the phone and returning emails..I sent an email and ittoke of a month to get one back. By that time classes had already started.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 195

CAMPUS = OTHER273: They gave me the run-around and the people did not communicate well with theadmission place i believe it was.435: there are soo many things that should be changed about the way the financial aid office isran. the staff in there are not helpful and for the most part are rude. If there was a way todo everything online for financial aid where we didnt have to go into that office i thinkthat would be the best.927: Have people that wants to do there job. there is only one person I know I can say is veryhelpful and resourceful. Have more than just two people working in the F.Aid officesbecause that takes time to do those papers especially during the registration weeks1070: they need someone availbale to answer the phone1677: more advisors, more readily available1751: I have had numerous problems with the Dale Mabry Financial Aid office. Since 2003,their staff has been very unpolite, unprofessional, and not knowledgeable about financialaid in general. H.C.C. should strive to hire dedicated professionals who have passion toassist those who need it and also have patience to go through the process of helping eachstudent.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 196

Q24: WHAT COULD HCC DO TO IMPROVE ITS DISTANCE LEARNING COURSES?CAMPUS = BRANDON21: Just make it more clear that if taking the Distance learning course the books are differentand located on the back wall in the book store.111: Let the student meets with the lecture at least once per month.118: Probably the only decent experience I've had with this school. No complaints about this.135: I think to offer more classes as distance learning. So far I have no complaints, and I havetaken 6 distance learning classes. They are so convenient.173: One of my distance learning teachers did not use WebCT. It was very difficult to knowwhat was going on because of the lack of communication. I eventually dropped the class.195: it is good idea more avaialble courses becuase in the classroom is lost time208: Offer more of them!!!! I could not earn my degree without distance learning courses.Word of warning...I have taken multiple DL courses and can always tell which instructoris new to the system. The workload is extremely more than normal (about 20 hours/week-- honestly). Since instruction is limited in these courses and they are basically selfpacedand self-taught, consideration should be given when creating the syllabus. NewDL teachers should be mentored by veteran DL teachers and base their instruction on thetype of learning environment. Instead, I found new DL teachers being mentored bytraditional teachers in the same subject area. DL students do not have the benefit oflectures or lessons and need more time to research material than traditional students.244: offer a wider variety of them.271: not have courses that really need to be in class courses you really do not learn as much oninternet classes but an independant study works well284: n/a328: Offer a few more common classes as distance learning courses.407: Great for students who dont have that extra time to go sit in the classroom, i can do myassignment when i feel necessary within my deadlines.422: i think it is fine that way that it is, i just wouldnt take one again because i never did any ofthe work.433: I like distance learning courses because I work full time and have children. Distancelearning courses have given me an opportunity to attend college. I don't know what I willdo when I get to the classes that are not offered on-line. I will have to find a way to workit out, but it's hard for me to go to campus. My degree is in Computer InformationAdministration so any of those you can offer on-line is appreciated.463: Nothing, I like the distance learning classes.636: The Distance Learning courses MUST mimic the classroom experience. In the twocourses that I took, I submitted all the work and yet received no feedback as to whether ornow my homework was adequate or where I could improve in my approach to theproblem assigned. The instructor asked questions, which I answered, but did not receiveany response to my answers. For all intent and purpose, I could have read the book anddone the assignments without having to take the class. It was if the instructor was notthere and I did not benefit from her level of education.637: There is not much more they can do except for doing the work and taking the test for thestudents. It is up to the student to stay on top of the work and assignments.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 197

647: Would like to see more courses offered on distance learning. I am a working mom with 4children. I am able to continue school because of distance learning. It allows me tomulti-task. For example, I can fold laundry and watch a video - if I'm distracted, Isimply rewind the movie as many times as I need too. I take my book with me and readwhenever and where ever I can. If I'm a passenger in a car . . . I can read If I don't get toreading for a few days . . . I don't panic I can catch up at my son's soccer practice. I loveit!658: The teacher should be more professional and more committed to assignments that he orshe recommends.746: Keep a close eye on your instructors. Some of them have nearly impossible workloads.772: The reason for taking a distant learning course is bc conflicting schedules with work andother things. So I think distant learning courses should be ALL online, including testmidterms finals etc...some professors have it ALL online while others do the test oncampus. Whats the point of distant learning if theyre going to do that775: I am not sure if it is the instructor who is confusing the process or the computer. There isno uniform process regarding homework submission etc.970: I have taken several. Some are excellent and others are a joke. The teacher wasn't activein the class. It was meet the first class and get a syllabus, have tests the other 4 times wemeet, no real instruction from the teacher. I agree with ending the tele courses.973: there is little to no contact with teachers, they should be more involved984: none985: I took online courses at St. Leo before and the online interaction was much better. Itwould be great if we could do exams online and turn in papers online as an attachment.Also, there is very little interaction between students and instructor online. It would bebeneficial to students if there were a couple of online assignments such as posting andresponding to the message board. Also, the response time with some instructors isunacceptable. If there is a question about the work e-mailed to the instructor and theresponse is 2 or three weeks later it is of no value. I highly recommend making theonline interaction between students a larger part of the course. I am not talking aboutgroup projects, I am talking about message boards.1007: offer more courses. I love it1114: Offer more Web CT courses. I took Astronomy via distance education and thoroughlyenjoyed it. However, I didn't like the textbook and software for the MATH 1105 class. Itis not very user friendly and the graphics were very retro. There has to be somethingmore up-to-date and easier to understand out there. I withdrew passing and am taking aseated course in spring.1155: The voicemail system is inadequate and reaching a live person by telephone is almostimpossible. When redirected electronically to voicemail you then receive message thatvoicemail box is "Full" so it is impossible to even leave a message! I live more than anhour from any one campus and I find this very frustrating and discouraging, especially ina distance learning environment!1215: This does not reflect on the course or the instructor. Both are great. I probably will nottake another online class because of my own sense of disipline to be able to handle thecourse. I prefer more face to face interaction, but the course and instructor are great.1286: make teachers avail. more for questions and help1301: More classesStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 198

1314: Great experience!!!!1407: Have mediums included (like videos, not books) in the tuition. Paying for classes enoughis costly in addition to the ridiculous prices of textbooks.1454: whenever I have had any issues with WebCT, for example, they all had to be resolved bythe instructor. The tech staff are unable to help.1472: make sure the teacher gives more input about the students status in the class1526: Offer more during weekday evenings.1566: Need to have more classes available to help to accomodate working parents.1575: The time that assigments are due.1814: great work of the teacher1843: get rid of itStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 199

CAMPUS = DALE MABRY38: I think they should be conducted like they are at universities. We shouldnt have to attendclasses at all.43: a little more clear, but other than that its pretty good.54: The distance learning program is a great idea, but the purpose if to be distance. Theemployees that I have spoken with when I needed help, had no understanding of thedistance learning program. I had to go to one of my actual distance learning professors tohelp in enrolling because the female employee wanted me to drive to Tampa.72: I have had very good experience with all of the distance learning courses that I havetaken (4). The instructors have been very prompt with all correspondence.88: More classes.127: increase the amount of course offered online.141: Update the web ct videos and interaction with professor and students / ie online chatsession you log into versus going to campus166: Make more distance learning courses available to students. Classes such as Microbiologyand more Math classes.181: It's great200: I have only aken one class so I am not very expert on this matter226: Keep adding more classes to the list, with a busy work schedule they are great!228: i think that its good241: The response from the teacher is very fast and i enjoyed my CGS 1000 online class319: Offer more classes.338: If the courses were more uniform, it might be easier for students to adjust to differentcourses they plan on taking. Dr kersey seemed to have the best layout that i have utilizedas a student. It was clear, helpful, and consistent. I know there are other requirements fordifferent classes and it seems as though some teachers don not know enough about web ctthemselves. The overall experience with these classes has been positive.349: It would be nice if the professors were required to reply to students emails in a reasonableamount of time.360: Nothing. It is very well maintained and simple to use. Perfect.381: Increase the amount of distance learning courses.399: Have all classes available470: just like the students have to be on pace, the instructor should be on pace with theclass/classes and give the students back grades in a timely fashion502: Offer more access to classroom lectures via multi-media sources505: Need to make sure all glitches are out of the systems.506: allow all campuses to carry all textbooks for each campus... so if you need 1 book from 3different campuses you don't have to go all over creation to get them... also the bookstorehours need adjusting for weekdays... later hours needed518: They could more classes up to take online.542: Offer more. Come up with a way to help students stay on track of their online classes.Also, more of the classes like chem should be online. From my understanding, USF hastheir science classes online and they just meet for tests and the lab is done at school.552: They were okayStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 200

572: Offer more classes. For the last two semesters there have been nothing that I need fordistance learning classes. The choices seem to be dwindling which is to bad because Ireally enjoy on-line classes.592: Devote more teachers to online classes so questions can be answered in a more timelymanner. Some responses from instructors take a long time. I believe this is due to toomany students and not enough time for all of them.619: There are not enough distance learning courses provided at HCC. Classes such asaccounting, food service, etc. classes can be distance learning courses. As it is already acommutter campus this could help with parking problems as well as student workschedules and moral.624: I think its more of the instructor than the course. He/She needs to be more clear aboutwhat they expect from a online course.676: im more of a group learner but im sure distance learning is fine for other people.683: Teachers are hard to communicate with. The work is not explained clear enough on theinternet. There is not enough time to complete assignments.684: I think that distance learning is not a problem.710: Have selftaught classes only!723: Inform the teachers of the program, that their job still is to teach.744: It is great I love the distance learning classes, I think that there sure be at least I distancelearning class per-course756: i think they are fine766: No clear instruction was giving. How can I pay for a professor that is not available?767: I enjoyed the DL class I completed. There were no issues or concerns.810: I love distance learning class and poeple are welling to help if need be.820: Distance learning courses have been good thus far.829: More interaction from the instructors869: Give more information873: May be more quicker response to questions could be preferrable.920: It's been a great experience! Love the professors....923: The only improvement I see is adding more courses. It's very beneficial for people whowork full time and can't make it to class on a regular basis.937: Make sure the instructors are able to teach in that format. Just like with students, on-lineteaching doesn't suit every teacher.948: Offer more of the prerequisite courses on line for busy people.954: these classes were pretty good. i guess it would be more helpful if the professors had arecording of them actually teaching the lectures online.964: Ironically, my web courses have been great. Maybe that is the direction that the society isgoing to less human interaction.983: I learned I do better attending classes which is why I stated Disagree on number 23.1024: Offer more video resources.1093: Please post information about the required meetings for the distance learning courses inmore than one place. Unfortunatley when I first transferred to HCC I had a counselorplan my schedule, therefore I never saw the notice in the Credit Schedule. The mandatorymeeting was never brought to my attention, not even an email from the instructor. I hadto withdraw from the class because the issue was resolved after the drop/add period.1102: they are fine the way they are.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 201

1106: the distance learning classes are great. The attention from the professors are great.1137: offer every class online1139: I have been quite satisfied with the distance learning courses. However, I have heardstories from other students who have had trouble logging on, their classes are notshowing up on Webct, et.1141: Have some for every classes.1146: have a class to prepare the student for the shock of distance learning...it was terrifying forme having made the mistake of a distance learning class...i stood in line at the windowand the girl said this is the only class available but did not tell me it was distance learningand i did not ask but when i discovered that it was i was scared of my computerincompetance and i think it has hindered my progress with one particular class that i havetaken...the lecturer does not always answer if you feel insecure about something....1173: Nothing. I've only taken one. It's been great.1197: The best distance learning course was with professor M. Werhner. He is the best!!1198: Make sure there are redundancy is in place so that the servers don't go down. Make surethe online material is completely relevant to the class(e.g. if the Teacher won't test onthose exact type of examples in the class, then I don't need to be doing extremely harderonline assignments contrived by some outside vendor) and not just busy work. Rather ifthe text book examples are more inline with what will be tested in class, then give meassignments from the text book instead of some outside vendor(e.g. like MathXL).1208: increase the courses offered through distance learning1229: more meetings for the class.1236: Nothing1255: The system has never given me problems.1267: Nothing.1283: HCC should offer more distance learning courses, the variety is still to small.1295: I took 1 dl course and never had to use the technical support, but the material... I don'tknow if it was HCC's material or the instructor's, but it was so outdated and boring. Weneed some modern material...1302: they are doing fine, more course should be taught through this medium.1366: Everything is fine.1380: I think they are good. I've only taken one so far but I plan on taking one next semester.1391: have more tutorials on the subject matter especially when a student is struggling andneeds additional help.1418: nothing i love it1513: I just did not like this style of learning. Nothing wrong with HCC.1548: N/A1607: PROVIDE ALL CLASSES as distance learning. I have a few more classes I need to takeand can't complete my degree due to the fact the classes I need are not offered online. Iam a working mother of 2, impossible to come to class 2 nights a week on top of myeveryday life!!!1635: More course offerings.1669: Everything is Excellent1743: its fine.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 202

1767: Later tech support hours because the reason students take online service is due to notbeing able to attend class business hours or outside of regular college hours and it iscritical to have the service working when needed.1770: the technial support doesn't help and has no idea to help.1790: Nothing, really.1809: I beliee that if the staff that is teaching it is properly trained and gives detailedinstructions on what is expected of them and how to do their assignments, then I feel thatthere should be no trouble at all.1817: Nothing.1820: Distance learning is very good1840: More teacher responses.1862: The professors should be more willing to help you1865: NothingStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 203

CAMPUS = PLANT CITY114: Nothin it was good238: As a flight attendant, I would like to see more distance learning classes. It's very hard andsometimes impossible to schedule flights around classes, so online courses are much,much easier for me as I can do them in my own time.255: Nothing I had a great experience.317: I love the distance learning courses they fit in wonderfully with my class load, workschedule and home life. I wish there were MORE DISTANCE LEARNING CLASSES.467: Instructor never available for questions488: They could improve it by not making the students pay extra for it.644: I took sociology online and it was the best thing that i could have done, but I took thecomputer class on line and it was a complete reck! You must know how to usecomputers in order to take an "on-line" class!966: Have more classes available.1319: Have more options available. Make all aspects of distance learning online instead ofhaving to go to a campus for exams.1379: for me the online classes were a problem for me only as the type of learner I am.1446: Better Teachers1583: it my persosanal opinion , I don't like distances learning courses1644: For professors to respond to questions faster.1693: No comments.1813: I liked it.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 204

CAMPUS = YBOR CITY65: I wish the program was more compatiable with Microsoft Vista.115: it is to complicated.152: did not like at all222: The service is wonderful.475: The courses seem to be alittle confusing to navigate without lots of computer experiencepeople in general may find it very difficult to process.482: Well once our class got started (two weks late) and we finally got a professor to teach thecourse, things began to go smoothly... thanks to our professor and no help from the staffat HCC498: Make sure that the software works!503: I am very satisfied with the level of instruction and support of my distance learningcourses.525: nothing561: I feel the distance learning is a great option HCC offers.621: I have had two great learning experiences with two different teachers.692: Offer more of the core classes on line758: Provide more classes765: Not change them much, I like them the way they're done now.771: HCC should do away with the five mandatory meetings and have totally online courses.HCC does not consider that some students are fulltime employees, with a very busyschedule are in college. This college is designed for young student fresh out of highschool with no responsibilities.834: Online courses are great! I recommend offering additional courses.844: Hcc needs to have more distance learning classes available for students!1008: Add more classes that would help the full time working students be able to take moreclasses.1104: hcc needs to add more distance learning courses.1170: Have software compatible with Windows Vista!!!!!!!1266: Make more classes available this way! I love it!!!!1428: I very much enjoyed all of the Distance Learning Courses I've taken, which I believe totalabout four. No complaints. Sheila Merchant is an excellent instructor for the webcourses.Very informative and thorough in making sure students are keeping up with thereading/studying.1458: Nothinh everything is just fine.1471: Its a great choice to study at home!1474: Get a lot more of them; most everybody taking courses through HCC is working a job,most of them part-time. It is more convenient for a student to do schoolwork out of thehome at a student's own pace.1724: Offer more classes!1810: Lower the fee on taking a distance learning course.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 205

CAMPUS = MacDILL CENTER183: They shouldnt let you enroll past the date the class starts, then you have to drop the classand lose your moneyStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 206

CAMPUS = SUNPOINT CENTER22: Make sure that all systems are set and ready for the load on the servers. Add more courseoptions for math (Mgf 1106, Mac 1140, Mac 1114) and lecture parts of science.Student Satisfaction Survey 2007 – Q24: Distance Learning – Page 207

CAMPUS = OTHER144: Use only tegrity video404: Could offer more courses on line625: Make all "on-line" courses truly "on-line" by having all exams "on-line." I take on-linecourses because my schedule does not permit me to take classes in person during the day.When an "on-line" class has required exams at the test center I have to take time off ofwork to take these exams. If all exams cannot be competed "on-line" then the test centershould add late night hours (open until midnight on appointment) for those of us whowork all day.1337: Support for distance learning is not always prompt and I do not always receive theanswer I need before having to take a test.1444: Add more selection to the classes available.1782: Use only tegrity videosStudent Satisfaction Survey 2007 – Q24: Distance Learning – Page 208

Q27: WHAT COULD HCC DO TO IMPROVE ITS COURSES THAT USE WebCT?CAMPUS = BRANDON45: I think the teachers should update it.111: This will improve if every student was able to access it.135: Nothing. I haven't had any issues. I just wish more classes would use WebCT.173: Nothing, Perfect!195: to improve the mistake199: i dont i didnt take it208: I thoroughly enjoy WebCT and have NEVER experienced any technical difficulties.244: nothing271: realize that some of us work and the only time we have is 11pm to do work it is closeddown for too long at night284: n/a297: When I have had a problem and contacted them they said I had to contact my teacher andshe said she could not take care of the problem.315: fine as is329: Although I have never encountered a problem while using WebCT, my chemistryprofessor this semester had problems uploading quizes and that through our courselecture schedule off.407: No compliants here.412: WebCT is fine.422: the way to upload assignments and all the other stuff you have to do on there is kind ofdifficult if you aren't used to computers, but i dont think there would be any easier way todo it soo i think it is fine the way that it is.433: I haven't had any problems using WebCT and I am on my fourth course with it.457: n/a463: Nothing.480: No suggestion.600: offer more courses like sciences and math.618: I did not have any problems with the WebCt, so I do not have any comments at this time.636: For now, I found WebCT satisfactory, it was the use by the instructor that I foundlacking.637: I strongly recommend the WEbCT courses. I have taken a few WebCT courses and theyhave been easy for me to deal with my busy schedule.641: More Info when they send a reply.645: It has worked really well for me this semester655: I recommend allowing us to upload multiple files at once. It gets tedious uploading one ata time.658: Everything was all right.746: I don't have any complaints about WebCT. Personally, I've had no issues with it at all,and the questions I have addressed to Tech Support were taken care of. I spoke to aperson online, using the Tech Chat help, we got dropped, he never bothered to get back tome. Someone finally did, with a log of our conversation, about 5 weeks later...Student Satisfaction Survey 2007 – Q27: WebCT – Page 209

759: Web CT should be used as supplemental learning. However, many professors use WebCT as their only mean of teaching. This has a negative affect on a student's grade becausethey payed for a class where the teacher is soppose to teach during the class time.772: webct is great792: I am not an avid user of WebCT so I can not provide any details to improve their system.838: Have the instructors actually use WebCT. I took a class and the instuctor never evenposted anythng on there but had us use it the very first day and never again.917: it is fine970: The discussion board could be improved. It is hard to navigate.973: the WebCT was down for a week when I first started my class984: None985: I took online courses at St. Leo before and the online interaction was much better. Itwould be great if we could do exams online and turn in papers online as an attachment.Also, there is very little interaction between students and instructor online. It would bebeneficial to students if there were a couple of online assignments such as posting andresponding to the message board. Also, the response time with some instructors isunacceptable. If there is a question about the work e-mailed to the instructor and theresponse is 2 or three weeks later it is of no value. I highly recommend making theonline interaction between students a larger part of the course. I am not talking aboutgroup projects, I am talking about message boards.1007: Offer more classes1010: don't have them1019: I never needed to use it.1078: none1082: Make sure it continues to work ALL the time and make sure the teacher addresses all theHIDDEN assignments on it.1114: Offer more!!! I loved it.1122: less times when it is unavailable1123: None, it's a great program that should be used more often.1125: It is a good tool to use. Some people are just not to high tech yet so it might be harder tokeep up with.1210: I prefer it be elimated altogether. It is not reliable.1292: expalin more about it at orientation1297: nothing1314: Love WEBCT!! I am on everyday check my classes. I would like more communicationbetween student and professors sometimes, but other than that I love working at my ownpace.1454: They cannot go into the system to even what the problem is, which means the instructorhas to fix any issues every time.1485: nothing1507: Nothing1528: Web ct in someclases become vital, But in others, the course is taught to the webctinstead of webct being used as a tool to help learn1531: Do Not use it.1552: make it a little clearer how to use some aspects of it. I used it like a year ago but iremember having problems with the opening files, and the "drop boxes".Student Satisfaction Survey 2007 – Q27: WebCT – Page 210

1566: Some teachers do not utilize all the services that WebCt has to offer. They shouldcommunicate more via WebCT.1612: have more activities for students1647: nothing1734: Update their teachers, most of the teachers I had with the online courses didn't respond toany of my questions in a reasonable amount of time.1814: great work1835: satisfactory to me1843: Make it for every classStudent Satisfaction Survey 2007 – Q27: WebCT – Page 211

CAMPUS = DALE MABRY9: I liked web ct. I really enjoyed the classes that allow you to take classes/quizzes onWebCt- especially when they give you the test results instantly... a big perk!35: this side is too slow ALWAYS37: My usage was satisfactory39: More user friendly website43: i enjoy using webCT, no complaints.54: I think that WEbCT is great, when it's actually working properly.59: I think is a very good program.61: n/a69: I have had no problem with my online classes71: would like if all classes show up in webct. i just like to see them in there for informationpurposes , like sylabus93: web ct is fine as it is100: I had no technical issues with Web CT. Since my class was an English class, I found thatcourse extremely helpful being on Web CT.124: Making sure that the instructors have all corrections and information in WebCT beforethe start of the class so they are not modifying assignments and tests during the course ofthe class.141: instant updates and no down time181: It's good200: print out a guide that student could go over of228: i think that its good229: I have no suggestions.250: I don't know265: Have the professor administrating the course care about it.310: I don't agree with the discussion groups. Most professors have you answer a questionand then comment to a student. While I can somewhat understand why the professorswould want the student to answer a free form question related to the course material thereis no reason to interact by responding with commentary to other students. Even in atraditional class setting the interaction between most students is very limited, online itserves no purpose.319: Instruct professors how to use it. Our Business Professor had A LOT of problems & itwas very frustrating for us students - including having to retake quizzes.338: The distance learning response should be inserted here339: I did not enjoy using webct. It was difficult to use properly.342: Help the instructor be more familiar with WebCT. Teach the instructor how to post theentire class and allow the students to do the class at their leisure (in a sense).350: I think that they are just fine.360: Nothing. MyWebCT is great.375: improve servers so its not always having problems397: make it easier to submit tests. I couldn't figure it out. upload then download answers... toohard450: Have it up and running ALL the time.470: just like the students have to be on pace, the instructor should be on pace with theclass/classes and give the students back grades in a timely fashionStudent Satisfaction Survey 2007 – Q27: WebCT – Page 212

471: i have never had to use tech support for web ct. the class that i have had were justmailing for email and teacher calender.501: I am sorry I have never had to utilize those services so I would not know how to improvethem. I guess that is a good thing.502: more interactive media guides to help with certain aspects of the learning process.505: none506: this semester there have some instructors that are having problems with the informationloading into WebCT... also some instructors do not know or are unsure of how to useWebCT...511: make a way to send an email reminder when assigments are close to being due. and notto the hcc email. to an email of the student's choosing.518: They could upgrade the version. My friend uses WebCT for Valencia and everythingseems a little more organized.530: More teacher use it540: I think it's great already.542: Make the teachers use all of the resources on webct.544: Nothing548: nothing, i liked using webct552: It had a few glitches at first, and there was some work I needed to repeat562: Never had to use the tech services569: The navigation is a little confusing. Also course dates should be available as well. Overall I prefer distant learning courses.572: Offer more classes. For the last two semesters there have been nothing that I need forWebCT Classes. The choices seem to be dwindling which is to bad because I reallyenjoy online classes and WebCT courses.606: WebCT works great620: Good program.623: I am in the processing of the class and the instructor is having problem with studentsbeing able to use the web to get or open assignments. Thank you.624: It would be nice if the teacher would email you about an assignment in an accurate time.and teach out of the same edition.649: The CGS course is very confusing. I think that the teacher should elaborate a little moreon how the class operates. I thiught its was intro to computers. I was totally confused.My College Success course is wonderful she showed us the way it worked and sheexplain whatever we didn't understand.659: Nothing really. I did not have any problems with it.663: No comment.671: nothing, its pretty good.675: Make all classes use WebCT679: Only one of my 5 classes posts grades and information on mywebct.682: update it683: Make it easier to view Powerpoints that teachers put on there. Put a virtual book on thereso it is easier to do all of the work without a book in your hands.684: I think web ct needs no improvements.723: Nothing733: combine webct, with the other web sites. change webct name, its gay.Student Satisfaction Survey 2007 – Q27: WebCT – Page 213

734: Outstanding!736: No one was there to help me and the response time is poor.744: it's fine the way it is756: i think it is fine764: not much pretty clear766: No clear instruction was giving. How can I pay for a professor that is not available?767: I used the WebCT with my distance learning course. This program is wonderful and easyto navigate. It made the class feel unified.779: After passing the course my boss insisted that I get more computer training because I didnot learn enough to be useful in the field. No matter what the excuse is, more one on onetraining is needed.804: have reliable instructors that make themselves available for help during their officeshours that they post810: Nothing813: nothing'820: Make sure the instructors keep them up to date and USE them, if they have them for aclass already, and if that is possible.829: More interaction from instructors832: Announce beforehand anticipated downtimes.840: nothing i like the way it is868: i have had no problems with webct yet874: I love the WEBCT!!879: Have every course and professor use WebCT!882: I found it easy to use WebCT900: • I have used it for CPR training and a few times to report on a problem. I got a responseimmediately so I think so far so good for me906: I'm not sure but I'll steer clear of them in the future.918: make all teachers use it920: Great as well. It helped me from having to be at the campus four days a week. Greatprofessors and overall excellent experience! The campus is great in it's layout even if Idid need to speak with the professor on site.923: I see no room for improvement.937: Same answer about the teacher as with the on-line courses.954: sometimes it can be kind of confusing, but in all it's a good system.964: I was ok, but not user friendly. I think just making the program more user friendly wouldbe better.997: it was fine1004: Maybe meet one more time during the course1017: Nutrition with Mrs. Boyce was very interactive and fun.1022: One of my classes didn't show up until a few classes into the semester, it was a summercourse though.1024: Offer links that provide video resources, for each specific subject.1028: Web site navigation is horrible1072: Add "return receipt" function to email feature.1102: It's fine the way it is.1106: Great.Student Satisfaction Survey 2007 – Q27: WebCT – Page 214

1141: Webct is great!1144: It's a great tool. I love being able to see my grades whenever I want.1167: Can't think of anything.1184: Being a little easier to understand1192: WebCt is great, it's simple and easy to use. I loved my experience with it.1197: I just do not understand why some professor use WebCt and others Hawknet.. is not away to unify them? I have professors in both, and I hate changing from one to the other.1198: Make sure the servers don't go down.1204: Ive never needed web support for WebCT1208: keep the server up so access is not interrupted & update the system so that windows vistais compatible1221: n/a1228: I hate WebCT. I'd love to see it gone ( I've only had algebra's on it)1229: nothing1236: Nothing1240: very good...1244: Encourage more teachers to use it.1246: Do not require monthly attendance on campus, because there have been a couple of timesI was not able to take a WebCT course due to the time I'd have to go to the school.1261: It should have a chatroom (in addition to the e-mail) within the class.1267: Offer more classes.1295: New Material....1302: Its working fine1311: offer nursing courses.1315: webct is awesome1367: everything1370: not to use it.1398: sometimes it was more harder then it was thought1418: Loved it wouldn't change a thing about it1419: WebCT is great!1437: Need Vista1448: Less downtime1453: Great system coming into its own1487: It's fine the way it is1488: When I dropped a class within the first week, the class stays in my webct class list.1501: I like using it. It's fine.1513: Not sure1545: give more direction before the class - how to use WebCT.1548: N/A1568: its great! nothing needs to be changed.1586: I don't like it, many doubts. I prefer teachers1596: love web ct1606: no opinion1607: WebCT is awesome... it would be more helpful if only current semester classes show anda way to put the class name as the title link. Rather then the course number!1608: good job up until nowStudent Satisfaction Survey 2007 – Q27: WebCT – Page 215

1635: Very good currently.1642: nothing1645: Allow for files to be sent through email.1721: I haven't had a problem, it's great.1730: i love the webct, i think its great rather than writing papers , its also fun too1743: nothing.1746: The courses I have taken thus far all deal with using MS Vista. The books for the courseare written for Vista and using MS Office 2007 ... I have not seen one computer oncampus with either installed.1763: maintain the site...it still doesn't work right!1764: MAKE THE CGS COURSE A LITTLE MORE HELPFUL1770: technial support doesnt know how to help or what to do1790: Nothing.1809: The only problem I have seen arise is that the network has been down on someoccassions and that has made me have to wait to double check on the directions of anassignment.1817: Nothing.1849: ITS GREAT!!!1857: none1862: I hate Web CT1865: Nothing.Student Satisfaction Survey 2007 – Q27: WebCT – Page 216

CAMPUS = PLANT CITY114: nothing255: nothing, I had a great experience.301: I prefer to use ether all webct or all hawknet.317: I love the WEBCT classes, they are wonderful. I don't thoroughly enjoy the videos, afew that I have seen are grainy and hard to watch.488: I like it the way it is.966: I think the program was fine.1055: We need a better system. Sometime the system close down while I am doing my Quiz.That was 2006.1339: It is fine like that1346: in one class, the books were very late arriving and this threw off our web-ct quizzes. oncethe book arrived the web-ct codes did not work. the professor did everything he could tohelp the students.1424: pretty good1446: better teachers1574: only used it for testing purposes in one semester1605: not sure1693: No comments.1813: I liked it.Student Satisfaction Survey 2007 – Q27: WebCT – Page 217

CAMPUS = YBOR CITY18: perfect but the body of tutor should communicate with proferssors.222: THe service was wonderful.313: webct is excellent340: I found it quite easy to use, never needed technical support, and no suggestions arenecessary.408: It doesn't need change love it475: it seems to be a confusing as the distance learning course from my point of view.503: I am satisfied with WebCT.525: na561: Another great program HCC offers for students, I like the fact you can see the class andpapers due and your grades.692: Offer more of the core classes on WebCT703: allow students to change/choose own username and password758: Provide more classes765: Again, nothing. WebCT works well for me.834: WebCT is great! I recommend offering additional courses.843: nothing924: make it more easy951: I feel it is coming along nicely!!974: I have never had to contact technical support for any WebCT course that I have taken.1008: nothing1051: Make sure that the webcasts are working properly. They were down for a few weeks andit put me back alot in my process (as well as the rest of the class).1077: There should be more help available in the room to assist people like me who need morehelp with computers1129: i loved it and i found it very helpful1145: I have not experience any problems with it.1262: nothing1270: Technical support ok - Have had problems with being able to take test online because ofclosed due dates and alot of problems with homework assignment information, Wrongpage #s and unable to log in for amost two weeks.1291: WebCT is a great program. I was apprehensive at first, but i ended up liking the freedomto work in my pajamas.1305: it always goes down!1373: not sure at this moment1393: have a little intro course for first time users1428: Is this different from a Distance Learning Course?I assumed they were the same. If so,see comment for Distance Learning.1442: i tend to study late at night. there seems to be problems that only arise between 12:00 and3:00 in the morning. if this is when you do maintainance on the system it may be helpfulto find out when the fewest people use this service1458: Nothing1471: WebCt is very helpful and easy to use!1646: its fine1810: Teachers should follow through with the posting of grades.Student Satisfaction Survey 2007 – Q27: WebCT – Page 218

CAMPUS = MacDILL CENTER183: dont let students register for class after the first class has already started214: ENsure that students are enrolled in the courses on time.Student Satisfaction Survey 2007 – Q27: WebCT – Page 219

CAMPUS = SUNPOINT CENTER532: i like the set up of webct because its very easy to understand, and to operate.Student Satisfaction Survey 2007 – Q27: WebCT – Page 220

CAMPUS = OTHER144: use only tegrity404: Offer more classes from WebCT625: The HHC courses that I have taken that utilized WebCT were very well done.927: Nothing at this time1444: Add more course selections to WebCT.1782: use only tegrity videosStudent Satisfaction Survey 2007 – Q27: WebCT – Page 221

Q31: WHY HAVEN’T YOU USED ANY OF HCC’S LIBRARIES? (“Other” open-ended)CAMPUS = BRANDON80: have started school195: i use others website and libraries199: the library at usf204: I dont even know where they are located268: i cant access mit from online bc i do not have a library card so i just dont use it389: The campus libraries are more hassle than they are worth. You can't get help, findinformation, and the computer resources are impossible to navigate. Public libraries arefar better and that is saying A LOT!415: I have better access of needed materials elsewhere.439: or my laptop521: personal computer626: I don't feel comfortable746: I have a project coming up that will require me to use the library984: Didn't neet it for the classes I had998: I get confused as to how the library works, or what is available. When I go in and ask touse a computer they just point. I just don't find it to be very welcoming.1067: new student1114: My son is a student at UF and I use their online services. HCC's interface is not easiest tonavigate. UF's is intuitive and very easy to use.1116: I haven't really had anything to look up that I wasn't able to find in a public library.1193: i havent started school1227: I havent had time to get an identification card to be able to take out material since I workfull time1288: i use the USF library its better and closer to my house1301: I have not been able to sign on or make it out to register.1310: I have not taken any classes yet.1349: I haven't started school yet1462: I have not yet had the opportunity1575: Haven't had to to utilize the library1610: I haven't started at HCC yet.1622: the Brandon lcampus libary is ill equiped1710: just starting classes1713: I have started class yet1742: i do not attend hcc yet1761: i have not started school yet1830: i just tried to use the online resource and cant without the id. you cant get this online, ofcourse, and the id machine has been downthe two days I could make it to campus.1831: haven't gone to a library yet, hcc or any otherStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 222

CAMPUS = DALE MABRY5: I haven't started attending classes yet.109: HAVEN'T REALLY NEEDED TO USE IT.145: Have not started classes yet.245: My first semester at HCC has not started.251: I havent started classes yet.287: New Student336: PERFER TO DO MY WORK AT HOME OR I GOT TO USF LIBRARY390: Most of the time Im working.402: spring will be my first semester @ HCC542: I have yet to have time to get my student id card to be able to use the library.572: I use a public library, online library and the library at USF because HCC is to far to drivewhen I have the other libraries closer.622: DIstance learning student657: i dont know anything about it and am intimidated by it663: I use the online libraries from USF699: Not really necessary at this point in my studies763: I don't be havin time so I use a public library.773: My time is scarce and found that the online library is limited and very difficult to use.804: i use the internet810: Borders826: I am newly enrolling.891: I haven't started my classes yet.895: I'm a new student and I'm getting used to things and so far there hasn't been a demand939: haven't started yet948: Work full time and don't have the time to go to the library.952: I use Google983: Not enough time1119: I use a public library and I don't have any courses this semester that require libraryresources as well as I don't have time to go to the campus library when county library iscloser.1137: time- I leave 25 miles away, work and raise a family so it's easier for me to use my locallibrary1140: Don't have a student id1164: My program starts in January 2008.1182: USF makes it easier and has a greater selection1198: I prefer to use the Internet if I can.1246: I tried to submit an online application and the system doesn't accept it.1264: Havnt stared yet.1311: Jann Platt [library in South Tampa]1334: i have not started classes yet1366: It's too nosiey, students do not respect the library. I find my self seated next to someooneon their myspace page, or listening to music rather than doing research.1415: haven't needed it yet just started1416: use my computer at home1473: It is always too crowdedStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 223

1489: i just enrolled for classes at hcc1624: I use my local library; I google everything else1642: no need right now1698: I haven't start the college yet. I start in sprint.1759: My instructor's have not required it and have told me that more information can be foundonline.1804: Have not needed to access information1840: I have no needed it yet.1859: Its too hard to access on line.Student Satisfaction Survey 2007 – Q31Other: Libraries – Page 224

CAMPUS = PLANT CITY274: I will eventually466: It is not open when I need it.484: TOO CROWDED NOT ENOUGH COMPUTERS FOR USE,I ACCESS HCC VIA MYOWN PRIVATE COMPUTER1130: I use computer labs instead1557: havent had classes yet.Student Satisfaction Survey 2007 – Q31Other: Libraries – Page 225

CAMPUS = YBOR CITY152: the lady did not no where books are193: Borders or Barnes and Noble230: Internet satisfies my needs355: Truck driver, not in town very often436: I haven't started classes yet.839: The Ybor library is a poor excuse for a collection of material.933: I have not had a need as yet.942: I have not had a need for the library.1073: i use the web1266: Times that they are open, I can't get there because I work!1291: I feel google has taken much of the work out of finding the information i need.1336: currently not enrolled1340: DO NOT START UNTIL THE SPRING TERM1530: Have no time to stop by.1538: classes begin in spring for meStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 226

CAMPUS = MacDILL CENTER214: Attend courses at MacDillStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 227

CAMPUS = SUNPOINT CENTER700: new studentStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 228

CAMPUS = OTHER144: I am an online student - live far from HCC257: Havent needed it yet1405: I have yet to start classes at HCC.1577: I am a distance learning student1782: Live too far awayStudent Satisfaction Survey 2007 – Q31Other: Libraries – Page 229

Q38: WHAT COULD HCC DO TO IMPROVE ITS COMPUTER LABS?CAMPUS = BRANDON31: Monitor computer use... I don't know how many times I have come in to type up a paperand there is a student sitting there playing games or on MySpace or Facebook... theyshould be forced to get off and allowing students with assignments to have first choice32: the brandon campus offers alot of computers, but it seems that they are all occupied whenI want to use one. I also think that the libary should be opened later,as well as opened onsaturdays.45: They may need more printers.63: I use the computers in the Honors lounge daily.. its a huge resource. Thankyou for ourHonors Lounge!180: NOTHING ALL THE STAFF IS DOING A GREAT JOB192: have better customer service, not take soo long to fix issues... I waited the full semester tohave my name fixes on hawknetit was misspelled and when the system cleanup tookeffect, I was unable to logon again. I had to wait 2 weeks after classes started to be ableto logon to webct, and got the issue resolved after calling 10 times, I think that this isridiculous, especially because I am paying for my classes out of pocket and its not a freeservice194: I satisfied with computer lab.197: im not sure204: Workers in the success centers and comp rooms have been Extremely helpful.211: Earlier hours for those of us with 8am classes215: With all the money the school is making, especially from out-of-state students such as, itwould really be helpful if we were allowed to print more pages of papers.223: I beg you to please install Microsoft Office in the library computers. All we can do isopen documents, but we cannot write/change them at all263: Have at least one color printer availiable for certain things, even if it means charging asmall fee like the fee for making copies.267: Nothing, I find them perfectly adequate.271: open longer hours308: everything is pretty good.315: fine as is351: maybe have more people accessable for assistance396: Have people in them so as to help and have floppy disk drive. I needed to print somethingand I had to go to the other side of the campus because the upstairs computer lab didn'thave a floppy drive.407: Make more acessible computers at different spots on campus.409: Make sure that every computer is up to date with the latest versions of windows software412: Nothing.418: Nothing; they are terrific.448: get more computers, when i have gone there is always a wait. im not sure if i just chooseto go at a busy time or what but when i go students are waiting.457: allow more than 30 pages to be printed474: I knwo that thre are signs reinforcing that computers are only to be used for academicpurposes, but time after time I still see people lurking on my space or facebook, perhapsStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 230

everyone that actually needed a computer for schoolwork could get one by blocking offsuch sites. I know it seems unnecessary but no one seems to get the hint.497: I believe the labs are fine the way they are.508: Have staff that is more helpful rather than rude.543: Nothing.568: More comfortable chairs.618: I sometimes use the computer lab in the Brandon campus library. When I need it, I usethe computer for sometype of class or study work. Generally when I go in there, thecomputer users are looking at personal information versus the main ideal behind thecomputers, such as class work.637: The computer labs is great and I believe there is nothing that can be cone to imporve it. Itseem to have everything one needs to get the job done.641: Fix the Wireless Network so My laptop can get access all over campus645: Nothing they are fine652: Put more specialized computers in the library.690: The computer labs are well-equipped and staffed.726: they should open 1 hour before scheduled class times769: more available computers792: If computer labs were to expand their amount of computers and provide a morecomfortable atmosphere I believe that would improve the lab's usage for students.893: They should lower the AC at the Brandon Campus.902: I have only used the math and writing labs at this point. Everyone has been helpful andcourtious. They seem to have what students need to complete assignments or to study.965: The temperature in some of these labs (especially BTEC) could be more conducive toattending the labs.985: No opinion990: Open a little earlier like 7:30 because most classes start at 8 am and I might need to printout something real quick and there is no computer available991: i use the success center1025: nothing its very well built1040: Nothing that I recall off. It's already great!1078: none1122: have a few nights open till 10pm1123: Try to schedule the library orientations earlier in the mornings and not during lunchhours.1168: nothing1185: Get experienced people who know how to use computers not someone who's just there tomonitor if someone prints out more than ten pages.1211: No comment!1238: nothing! I am 100 percent satisfied.1263: Nothing1294: times need to be changed...should be open till late..1297: I do not know, i rarely use the computers on campus.1330: Everytime i do go into the computer lab in the library, 50% of the computers are beingused by students on Facebook, Myspace, YouTube etc. (not for academic purposes) Setlimitations and website blockers so theses students can no longer do this. It is clearyStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 231

stated that the computers are for academic purposes only. Students can do this on theirown time at their homes or public libraris.1343: they are very good1347: Less students playing around with the computer like myspace, when I need to do researchor write a paper.1348: It would be very conveinient to have them open later.1362: Have Microsoft Office programs installed into all the computers.1377: Sunday hours would be beneficial.1407: Have nametags for people who work in the lab so we know who works in the lab.1432: get a few more computers1445: Get these kids to work and off MySpace.1455: Nothing i usually use them twice a week and i can always find a computer open.1469: All the computer stations should have "word processing" capability.1472: not much they have a few different places i know of on campus that you can usecomputers so it makes it easy on the student because he/she knows if they can't find acomputer in the library the computer lab probably will have a computer open and if theydon't then there is the success center.1504: nothing really they are fine1507: Nothing.1520: faster computers and more up to date software1531: Provide more and efficient printers1566: Longer hours.1603: The computer lab is great1604: nothing good helpers1612: have more computers1647: nothing1654: more color printers1700: n/a1727: Have late hours1740: I think the computer labs at HCC are great. I don't have a printer at home and I find thecomputer lab coming to my rescue over and over. I use the computer lab almosteveryday.1765: Computer lab is good.1783: Nothing, they are pretty good as they are.1798: Get rid of myspace.com/facebook web sites. When the computer lab is full and morethan half are on myspace, it gets annoying.1835: Provide more and faster computers. Also increase the maximum print page limitStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 232

CAMPUS = DALE MABRY17: the one computer lab, [a staff member] is mean35: more computers37: Put time limits for students using the computers for frivolous endeavors.49: Have a map of their locations, with their capabilities (i.e. runs Office 2007 compared toOffice 2003), available to students.59: Acquire more computers or provide another computer lab. Also, it would be great if youcould expand the library and computer lab hours, there is not enough time in the day tostudy.67: I see it unfair for the students at y'bor because at the library they are allowed only 10pgswhile at brandon or dale mabry they are allowed 30?71: the labs could have an "apple (mac) computer" and a "linux computer" for diversity.83: Upgrade computers and software to be standardized on all campuses.106: HCC has done a fantastic job with aiding students with their computer labs.127: increase the number of computers in the student services area.131: more computers140: english labs. working around schedules.. and [a staff member] there isn't very help andkinda talks down on you..146: ?166: Have more computers. Especially in lounge or maybe even in the cafeteria181: Add more computers200: getmore computers with the different programs such as in design, excel, word, etc213: If there is a paper/ink limit on the printers, it would be helpful if they had signs on thedoor or by the computer to let us know, somewhere we can see them. While I was therelast semester doing school work, I got yelled at for using "too much" paper a couple oftimes. Never before have I had that problem before last semester. If things have changed,I wasn't aware and didn't need to be talked to in that tone.217: get all computers at HCC to print, open most common types of documents, and internet225: possibly extend the hours or have more computers available that are able to access allprograms including the internet229: I recently purchased a labtop due to the fact that on campus the majority of the time allthe computers were being used leaving none available for me to do homework/classwork.As far as the employees in the computer lab they never speak to the students.They arejust like wallpaper, they do not approach the students to ask if they need any help. I knowthis by experience, I took CGS 1000 when I did not have internet access at home and Ihad to rely on the computer lab. Not once in the entire spring semester was I ever asked ifI needed help when I went to the lab maybe twice or three times a week. The employeesshould be advised to engage in interaction with the students enable to ensure that they donot need any assistance.241: The Computer Lab staff is wonderful and very helpful248: HAVE MORE COMPUTERS270: Have more staff in the nursing dept. that know where to find a person to open the lab ontheir third floor. They hardly ever do.299: more computers319: Disinfect equipment often.338: More computersStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 233

339: no suggestions.349: I think the computer labs are great but the keyboard are always greasy and dirty.350: i think they are just fine.360: Have Word on every computer. It is so frustrating trying to find computers that I canwork on a document on. I need three more credits to graduate and have been going toHCC for the past to years and wish that there were more choices for computer usage.Some of the computer labs are loud and the students are usually on their cell phonesmaking it very hard to concentrate.363: I think everything is Ok with computers labs.373: Having the same hours every day (example: Monday through Fridays 9:00 - 9:00). Thereason is logical, there are class as late as 9:30. You have students that work and late labhours are helpful. Please, seriously consider in extending the lab hours for your eveningtimestudents as you do the day-time students.376: The computer labs are wonderful!381: Increase the amount of pages that can be printed. As well as offer color printing.382: Keep the lab quiet!397: Open the library a few minutes earlier. When you have an 8 am class and your homeprinter decides not to work it would be great to go to the computer labs to print outthings without being seriously late to class.405: Increase the number of computers at the computer labs, also extend the hours ofoperation.416: The computer lab for the nursing department has not worked any time I tried to use it.We are required to use the programs in the lab and I have never been able to get them towork. It is very frustrating!!428: have more computers437: nothing. everything's fine.450: Have more computers!465: limit myspace access479: New Computers!501: Nothing, I think they are really great.506: when taking classes for computers... allow the projects in the books to be done... some fornetworking security does not allow the projects to be done.518: I think more computers could be added to the labs.540: Nothing, they are good as is.552: Allow me to keep my very responsible 10 going on 14 daughter with me when using thelab. I found this to be a major problem. Before I learned she could not be with me, shewas very much enjoying and learning from the experience. The regular library computersdo not have the software I need to complete assignments.557: The computer labs are fine. However, it would be helpful if the HCC Library had a fullset of anatomy and physiology models that could be checked out for allied health/nursingstudents.573: have staff that is knowledgable reference why the printer will not print601: the staff is very helpful620: The labs are good.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 234

623: I have not encountered a problem during normal semester hours. Intercession is theproblem. Classes are being held but the students do not have the lab available to print,etc. Please do something for this coming intercession period. Thank you.643: No suggestions659: Nothing663: The labs are open at 8am when some of my classes start so I am unable to print materialbefore the class begins.667: Extend the hours, as well as provide another lab.675: No comment679: Maybe get some more computers682: not much really683: Since there are not always computers available in the labs, it would be nice if thecomputers in the library hard Microsoft Word so that you don't have to wait to completean assignment.684: Have more computers in them.702: not the labs so much as the help desk. When I was having problems first logging on to thewireless network from my own laptop, they knew little to nothing about it.712: later hours of operation749: nothing756: i think it is great762: The class that comes in while my class is in the lab is disruptive. The students should bemore respectful but the teacher should realize this and do something about it.763: have more computers.764: not much766: The staffs are great and very helpful.767: The nursing/EMT computer labs do not have good hours. Often, they are closed in thelater afternoon/evenings.773: Provide access for all courses.774: more computers in the writing center to correct papers779: Longer lab hours. There are many electronics lab computers. At times the computers areshut down when I need them.793: I am satisfied. I use them 2-3 times a week while on campus.795: more computers796: Have some computers that run another operating system besides Windows. A few MacOS computers would be nice, plus some that can run Linux.797: have more hours808: They are adequate for what I need. The only suggestion I would say is to have help theremore often. Whenever I do go there, no staff is there that I am aware of.809: let students do things besides just school work, like fill out applications,search for jobs813: nothing820: Allow students to print notes/work for a class when 10 pages or under.837: there all so nice there840: nothing i like the way it is.841: Stop limiting paper to "10" since none of our instructors give us handouts (except for thesyllabus and course outline). We have to print out everything else ourselves...I don't havea computer at home!Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 235

846: in the writing lab there needs to be a few more computers854: Update comuter software, make sure staff understands how to get around the HCCwebsite and acess is properly.868: i have not had any complaints that were not already improved on in the past874: n/a876: It would be nice if they were open a little later.882: well the one thing that bugs me is the computes in the student center, they are dirty theyshould be cleaned the keyboard is dirty and it has dust around it884: avoid hiring poeple who are not knowledgeable. secure that the workers performefficiently897: Upgrade the software programs and forbit personal use unless there is no one waiting.898: have more computers available900: I use home computer and I don’t know any thing about HCC computers920: Maybe just adding a few more terminals. Especially during school hours.923: No improvement is necessary.954: i love the computer labs at hcc becaus ei am able to do my homework and study. i think away of improving is by having them stay open later during exam week.964: I think the paper limit is elementary. We pay for the services, and this is college I do notwant to have to wave my educational experience because of a 10 limit paper rule.972: Open its doors earlier like 7:30am for example.978: put more staff to help different classes prove their skill or knownoledge987: Just more computers in the library would be helpful.997: no opinion. i have a computer at home, so not an issue for me1003: Have the instructors use the same format so the computers can print without looking likehieroglyphics.1014: Especially in the writting center, students should use the computers for academic workand get off myspace. When I walk into the WC and look for a computer there is usually await because students are surfing the internet.1016: I would create another computer lab of equal size. As for library hours I would have laterhours in the evening. I would much rather stay at the library at HCC then try to sneak mycar to USF and hope to avoid a parking ticket.1017: n/a1024: Offer customer friendly training to the staff, and not limit the amount of pages a studentneeds print for a particular class.1034: I think the computer labs are fine now.1059: Continue to update technology to keep pace with the outside world.1065: Have access to printing documents from hawknet because I pay for it1087: get more computers. better quality1088: The people who work in the computer labs are very strange.1101: keep up the good work1106: Great1115: Not sure, don't use it that much.1120: Have more computers to use1138: None1141: provide more computers for students because all three computer labs are always busywith students.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 236

1142: better hours and signage around campus as to where their are available labs. I often see"Computer labs" but they say closed or for class use only and they are empty.1144: Nothing, they're great.1150: more computers in the library.1153: More computers.1157: Have Office 2007 on all of the computers1158: More computers should be available in the computer lab. It's hard to work on schoolrelated material in the lounge because it's so loud and disruptive.1169: nothing needs to be improved1184: Nothing1187: I work full time and attend school part time. I wish the labs closed a bit later, and wereopen on Sundays too1192: I haven't had a bad experience as of yet.1197: On Dale Mabry campuse it is too much demand for computer, and no many computersavailable1199: Have more computers or have strict time limit rules1204: I think HCC has fantastic computer labs and even better staff. they are alwaysknowledgeable, approachable, friendly and outgoing. We just need a few morecomputers.1208: increase the number of pages you are allowed to print in the lab, 10 pages is not adequatefor me most times. also weekend hours are the times i need to use the lab the most, butthe hours are limited on saturdays and nonexistent on sundays so adding more weekendhours would be good. also it is hard to know where labs are, it would be good if theywere clearly marked with signs, and advertised in classrooms too.1221: train attendents on friendly help1224: take off some restrictions1229: nothing1231: have longer hours1240: more hours of operation1245: Have more computers1251: more computer labs, put microsoft office on all of them1252: nothing1268: I think they should open at 7am or 7:30am.1279: Not much!1283: HCC should get better trained personnel to be in charge of the computer labs, sometimesthe systems are down and it takes too long to get it back on track.1295: None at this time.1302: Its doing fine1303: include a way for students with a wireless card a way to access the internet through anethernet plug1311: longer hours1315: you are doing great... thnx1323: Consider extending hours.1356: more computers1371: i like the computer labs, the staff is helpfull, sometimes its hard to get a computer to use,i dont like that you can only print out limited ampunts of material from the writtingStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 237

center. i think for the amoutn of money we have to pay to the school we should be ableto print what we need as long as its school related.1380: I think they are good.1383: monitor the computers in the lounges more carefully1419: There could be more computers in the library, they're always full.1450: have more locations availabe with MS Word1470: The computers take 10-15 minutes to boot up in the technology building. That needs tobe fixed.1487: Computer Labs at all HCC campus are well establish and do not need futherimprovement.1488: I love that I can print in the library-it is so convenient!!1501: Buy more computers!1513: They are fine1514: no opinion1545: the help desk is good but again, only if you can get through to them on the phone.1548: N/A1564: Have faster internet connections. At times it can be slow.1568: make them warmer1586: ok1596: it never fails if i need a pc for homework or whatever there is 35 of 36 computers onmyspace my faveorite was the girl sleeping in front of one because her friend washooking up on myspace. maybe when the lab is packed there should be a rule where ifyou are just putzin around the person who actually has work to do should take presidence.1608: add more computer with internets1628: MORE COMPUTERS.1635: Extended hours.1637: better hours, more computer for a large student body.1641: More computers1653: Nothing it's fine.1664: Labs for classes should not be mandatory1684: MORE COMPUTERS AVAILABLE THAT GIVES ACCESS TO MICROSOFTWORD FOR TYPING PAPERS ON ALL PC'S AND UR NOT STUCK IN GOING TOTHE IT LAB ON THE OTHER SIDE OF CAMPUS!!!!1704: Have more computers and use newer ones (faster ones).1711: More computers. Alittle crowded1715: More working computers1725: All computer labs should have printers in them.1729: They need to have more computers available.1730: they dont need any improvements, i think the computer labs or fine the way they are1731: Haven't had any issues with that.1743: more computers, or have a time limit in the lounges.1759: Open use computer labs would be great.1763: clean the computers nightly-have the lab tech stop surfing and start doing something thatis worth being paid for like making certain the history and cookies are cleared on the pcs,turn all the pc in all the labs into secured pc that only an active student of hcc can use. itwould cut down on some of the porn in the sga lounge this semester at dale mabryStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 238

1770: in the morning all labs are full with people surfing the net not doing school work.1790: Nothing.1791: nothing really1794: update programs regurlalry1808: make sure the computers are up to date and aren't too slow.. some of them freeze a lot.1809: The only thing I could think of is maybe having the computer lab open for maybe 2 hoursafter the 9:45 class is over so it gives those students a chance to do some of their researchand typing that they need to do as well.1819: more computers is writing lab1864: Most of the times, computer lab are packed. it would be good if there were additionalcomputers.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 239

CAMPUS = PLANT CITY13: clean computers and make sure ,that all areas are cleaned16: do not allow cell phone use and my-space46: make their system vista compatible114: nothing168: This semester I have only been in the new Success Center twice at Plant City. But bothtimes at least half of the computers had a sign on them that said out of order. And thereare not very many computers in their in the first place. So I would have to say getworking computers.182: They could make a better attempt to have the computers ready for the HESI. I am anursing student, and the last time I took my final HESI we had to wait for about 45frustrating minutes to finally get started.255: Nothing.277: Allow wireless internet for laptops. so that students could access it in class if needbe.291: The computer labs are only open to specific classes325: Please change, so that all computers may print!!343: More privacy for computer users in the back trying to type a paper.369: better staff379: no comment420: Have multiple labs that have many operable computers467: Great help at computer labs always helpful662: Printers697: I use the Success Center a lot and I really dont understand why the printing works theway it does. You have to save what you want printed on your USB Flash Drive or FloppyDisk just to print. I think thats unnecessary.781: nothing814: nothing at this time901: The computer labs are great and have very helpful people!903: The Pc's are a little slow, I DO suggest that the campus go completely Wi-Fi there havebeen a few times where there has not been a PC available to me, but 98% of the time oneis available. I DO prefer to use my laptop on campus, and there is very limited Wi-Fi oncampus.957: improve the wireless reception at the Plant city campus. i have spoken to the computerpeople at the campus and still nothing has been done about the spotty wireless service onthat campus. contually lose signal1055: They need to extend the time at Plant City campus1083: allow students to print more than 10 pages. We often have class notes to print out andthey are more than 10 pages. It seems that we pay tuition and should be able to print outour notes for class.1161: Ability to print independently.1181: At Brandon Campus it is easy to get on a computer at plant city campus you sometimeshave to wait for a computer to open1284: havent used it yet because i havent started the classes1339: I don't really go to the lab1342: Make them more readily available to students when there's not a class going on.1352: i really dont know about this oneStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 240

1400: n/a1500: Let all the computers be hooked up to the printer. I couldn't print because the computerwas not hooked up to the printer and I need that paper for the next class.1524: na1546: het more up to dat ecomputers1585: Allow you to print more than 10 pages1605: nothing1614: I haven't really been in the computer lab so i have no comment on what they should dobetter.1680: Nothing to improve!1701: Student success center and library do not open until 8:00AM. It would be desirable tohave at least one open at 7:00AM.1789: Allow students to print more than 10 pages if its related to school work. There are timesinstructors email material at the last minute and are more than 10 pages long.1813: Its good.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 241

CAMPUS = YBOR CITY18: mentain to standard107: Provide head phones that cannot be removed (stolen).115: get more computers161: No Opinion323: nothing...340: I would like to see the computer labs open a little earlier. Sometimes I need a simpleprintout for an 8:00 class, but cannot get it because the computer lab isn't open until myclass starts.475: not sure at this time.487: the only thing I could possibly suggest is greater availability on Fridays and weekends.498: Make sure that the software works!503: Implement a no cell-phone policy or at least enforce a policy where no discussions areallowed. It is disturbing trying to read and focus on projects/work when someone ishaving a conversation on their cell-phone nearby.525: na590: Copy machines would be helpful to place somewhere on campus. I used to have to bring10 copies of essay rough drafts to a class and could not find one copy machine or anyonewho knew where one was.651: snack bar I don't know it's pretty good692: Open on Saturdays696: Provide scanners698: PROVIDE A FAX MACHINE, BUY A NEW AND UPDATED PRINTER. HAVEMORE THAN MORE PLACE. WHERE US THE STUDENTS CANPRINT,FAX,SCAN, AND COPY DOCUMENTS!!!!!!!!709: i guess more computers and more roooms too.776: just keep plently of paper in the labs.818: have wireless access for people that come to school with their laptops834: Nothing - great job!843: Helpers need to be more approachable!856: clean them! the ybor city campus one specially.860: Nothing.894: I CANNOT THINK OF WHAT WOULD NEED TO BE IMPROVED.914: nothing. they are good.955: nothing1085: Nothing I could think of, which means keep up the good work!1129: n/a1163: nothing1223: i think they are fine.1242: Later hours.1269: It fits my needs at this time.1270: nothing1271: More open labs hours on the second floor of the computer/buisness lab area for studentwho work and come to classes in the evenings. Maybe on the weekends???1378: It seems strange to me that their is no sign in sheet. Also, the lab helpers may be helpful;but they are generally unprofessional.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 242

1381: none1442: there needs to be more computers in the labs1458: Nothing the worker is there is great.1471: HCC (Ybor City Campus) must open the Cyber at evenings!1503: longer hours1530: it is all good1621: longer hours1646: more computers... OH and i needed a computer about a week ago, and some girl(who washanging out with a friend at another computer) rudely says that it was her computer, eventhough she clearly was not sitting at it. so, new rule- if your not at your computer(sittingdown in front of the screen) than the computer is up for grabs! what do you think??sounds fair to me.1657: new computers1760: nothing I can think of1836: More printers.1853: I'm not sure, I haven't needed them yet.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 243

CAMPUS = MacDILL CENTER969: n/a1430: nothing the staff are helpful and there is always a computer to use.Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 244

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q38: Computer Labs – Page 245

CAMPUS = OTHER833: more computers1053: I like that they let us print stuff for free, the labs serve my purposes.1677: more computersStudent Satisfaction Survey 2007 – Q38: Computer Labs – Page 246

Q42: WHAT COULD HCC DO TO IMPROVE ITS ACADEMIC SUCCESS CENTERS?CAMPUS = BRANDON32: nothing, they are doing a good job, I dont go every often, but when i do they are veryhelpful.45: In Brandon campus, they moved the chairs away from the science room which I don't likeit.60: Get more tutors on, its always busy.63: Again, I use the Honors lounge. Several of the tutors are also Honors Students in theHonors lounge and are always willing to help if you need it. But I have heard manyraving fans applaud the Success Center.194: I satisfied with the academic success centers.204: Very helpful staff227: Alle is nothing but great!263: They do a great job!329: The academic success center on the Brandon Campus is wonderful. I usually go thereevery day I am on campus.409: I used the writing center to critique one of my papers and still received a D on it. Theteachers that help students need to be on the same page as the teachers assigning thework.412: Nothing.474: Math lab is extremely helpful and useful.485: Be more patient.497: The people who work in there are nice. I just wish they didnt have to ask so manyquestions about why you are there before they can help you. The fact that you are comingto them for help and you are there and available should be adequate.509: cantinue to provide support for SL and tutor programs, they are extremely helpful539: I typically do not choose to use the academic services at HCC, I have used them once atthe Ybor campus and it wasn't useful or productive for me. I know other means oftutoring and/or editing rather than wasting my time having another student read my paperand hand it back to me600: [A staff member] at the brandon center is rude.632: The person at the front desk needs to pay more attention to people coming in. The firsttime I went there I signed in but had a question and waited for a long time for someone tocome to the front desk, but no one came I finialy had to ask someone from one of theoffices, not everyone knows what to do.652: Improve the waiting time. And help the students more with one-on-one communication.759: The student assistants in the Brandon campus are not helpful. Most of them are justplaying around when the supervisor is not around. when I have a question, I have to standin front of the sign in desk for 10 minutes in order for them to realize someone need help.769: longer hours770: doing great792: I reserve a neutral opinion because I do not use the resources their very often.911: Extend the hours later for students who have to work or have other responsibilities931: They are pretty helpful.965: I think they are brilliant.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 247

985: No opinion991: wonderful staff!1007: maybe hours.. it doesnt work if i am coming in during my lunch break1057: The writing lab tutors are not very helpful in writing a paper. They ususally only correctlittle mistakes, they should realize what the teacher is looking for so they could be morehelpful.1074: at any given time, there should be atleast one counselor for each subject1171: have current textbooks.1211: No comment!1212: nothing1225: Have hours that fit evening student's schedule.1238: The Acadamic Success Center has change my life and has gavin me hope when takingmy difficult math classes. I don't know where I would be if it wasn't for the SuccessCenter. I believe that HCC's Success Center should be manditory for all strugglingstudents. THANKS!!!1263: More People to help with different subjects1294: needs to be open longer1297: More staff, that is about it.1343: simply excellent!!1375: I didn't see who was suppose to be helping me, all I found was a sign in computer andempty chairs.1385: its fine1445: mORE STAFF.1454: The Brandon campus has initiated an SI program, and this has proved to be immenslyhelpful! All of the campuses should follow suit!1455: No opinion1469: Extended hours1472: maybe have more one on one tutoring where as the math section is kind of throwntogether and you might not recieve the amount of help you need1526: I have had one of the staff in the writing center make personal critique of me that hadnothing to do with my paper. She did not like my opinions, but that was the assignment.Her name is [name of staff member]. She also was very rude to my mother when sheneeded help. She made a very personal cutting remark to the point that my mother wouldnot be suited to her future job. I will not use the writing center again.1552: Sometimes the people working there are more focused on a conversation, instead ofsigning you out. I had no idea you had to sign out until I asked my tutor.1571: The Brandon Campus success center is great1604: some people could use some patience1703: More tutors.1783: The students that work there need to know what they are doing.1835: It is very helpful...Tutors should be allowed to do homework while they are at work inthe success centers.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 248

CAMPUS = DALE MABRY49: Tell students about them and provide more space.75: Instruct staff to review and become familiar with updated or new material beingpresented by teacher83: Longer hours and hire more staff, especially math tutors at Plant City.100: Better quality student tutors. The one tutor I had wanted to give me class materials for aclass he/she had taken but I still needed to take. I've declined. I feel it robs me of doingmy own work. I think ethical training needs to occur for the student tutors. the staff tutorsI have no complaint.131: extend hours200: no opinion307: appointments are cancelled frequently339: no suggestions350: i think they are just fine.428: NOTHING THEY PERFECT450: Have the career center open for more hours.501: nothing, I like the way it's organized.540: Nothing.684: Nothing, it is okay.749: nothing751: nothing768: Have more people available for chemistry813: nothing820: All my visits have been good thus far.882: I think it is fine the way it is884: having more tutors available to help954: have more people1024: Hire more tutors in the more challenging classes, like accounting.1146: in the tutor center there is too much noise...people on the phone don't realise their voicesare loud when you are trying to understand information.....1153: Nothing.1244: extended hours1252: nothing1261: They were perfect.1302: Some do not know how to present ideas1353: N/A1356: be open on mondays1487: I think I used it one time But I do not know well....1568: there great1767: The appointment policy at Dale Mabry can be a disadvantage, especially when they arebooked up.1820: make sure that student have the right people in place to help them, like programming1862: No changes needed1865: Nothing.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 249

CAMPUS = PLANT CITY13: Which campus because my answer may change64: My campus does not have tutors for Liberal Arts I Math or Statistics which I desperatelyneeded this semester.114: Get alittle more friendly people in their168: Get working computers. Staff are great and very helpful.255: Nothing266: It would be nice if there were individual quiet study rooms.291: Can not print any documents without someone from the success center doing it. Even ifyou bring your own paper. This is very inconvenient and limits what can be done.317: I love the new success center.374: More math tutors available in the evening hours for intermediate algebra383: Staff the center with knowledgeable people. When I needed tutoring for a math class, theperson who was supposed to tutor was never available and the substitute who had takenthe course only finished with a "C" and at the time I needed tutoring I had a "B". Sheacknowledged she really may not be able to help me but she would try.467: none...489: nothing those people are very friendly and helpful!!!!!656: Make sure tutors know what they are supposed to be tutoring on...used tutor one time inmath, tutor was unsure of problems I needed help on.662: When the training about using the portable disk is done we will be happy to be able toprint our work from the pc we are working on.697: I wouldnt change anything.781: absolutely nothing the staff is very friendly and helpful.814: nothing they are so helpful and respectful830: this is about copies. If a student has to make mandatory copies of papers for a assignmentfor a teacher, I don't think the student should have to pay for copies.850: They can add in extra rooms for study groups867: Better staff.880: They do a good job. No complaints901: The staff in the success center are always very polite friendly, and helpfull.903: I have gone for help a few times for tutoring each time, my tutor will see a friend andbasically end the session only after a very short time, I am just as lost as when I went inthere1030: Make them available 24 hours1075: None1219: The computers are somewhat old. Oftentimes, numerous stations are shut down becausethe computers are not functional.1284: havent used them1331: Have maybe more than one tutor per subject, or one full time tutor per subject.1339: Place more senior in the success center1346: it is very nice and the staff is great1400: n/a1500: Have all the computers hooked up to the printer. I couldn't print and I really needed toobut they were not hooked up.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 250

1506: I dont think they could change anything.. the boys in the success center are soo helpfuland they are very nice!! Job well done!1524: N/A1549: NOTHING1583: more qualify staff1614: Nothing they do an outstanding job in the success center1680: Nothing to improve they are so friendly in that lab!1693: Success Center was very helpful during my toughest class, which was math.1701: Open the success center from 7:00AM 11:00PM on weekdays. Have weekend hours(Sunday especially).1769: NoneStudent Satisfaction Survey 2007 – Q42: Success Centers – Page 251

CAMPUS = YBOR CITY18: tutors should be evaluated115: i could not understand what he math tudor was saying and she made me feel kind ofdumb when i didn't know what she was talking about because i couldn't understand herenglish.161: No Opinion323: people should not be able to go in there just to surf the web... there have been severaltimes when i needed to type a paper or get help with a paper and there were no computers... (and needed someone to check it for errors for me)475: not sure at this time.698: NOTHING AT THIS TIME.709: n/a856: Make them work too! that people is so lazy at least at the Ybor campus. Most of them dothe work for you instead of helping you so that you dont keep asking questions and thenthey go back to the computer914: no opinion.955: the staff seems to be stretched pretty thin so i would say to hire more tutors963: some evening hours, like until 7pm1110: make it easier to print documents1381: none1458: Nothing1471: none1621: longer hours.1646: their fine1760: you have great people .1833: People are nice, especially at Ybor campus. At Ybor campus, the manager is helpful andall tutors are happy to help us. I really appriciate their help. Thanks you.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 252

CAMPUS = MacDILL CENTER1430: nothing , everyhting is good.Student Satisfaction Survey 2007 – Q42: Success Centers – Page 253

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q42: Success Centers – Page 254

CAMPUS = OTHER[No comments provided.]Student Satisfaction Survey 2007 – Q42: Success Centers – Page 255

Q46: WHAT COULD HCC DO TO IMPROVE ITS MATH LABS?CAMPUS = BRANDON32: the times that I have been there seems to be only one tutor and 6-10 students, the teacheris trying her best, but she seems overwhelmed as if she needs more help.60: Get more tutors.74: get more tables, maybe not round ones, or smaller tables so that students can work alone,but also keep the bigger tables for those who want to work in bigger groups103: make the hours on the weekends later180: NOTHING315: fine as is396: they should have more tutors. I needed a tutor and I didn't know where they were. Theyshould have badges or something so they will stand out.474: very helpful!632: The staff is great and very helpful637: Well I do not seem to need them any more, but when I did need to use the math lab it wasvery helpfull and I was able to meet lots of people having the same problems as me.658: Everything is all right.902: Already commented in previous lab question. Math lab is helpful and I can see no need tochange anything. Interesting to see students in there to assist and instructors available ifneeded.917: need more math tuturs in the lab973: have practise test to work on.1082: Having tutors who do not shy away from helping people with math.1111: Didn't get then help I needed.1128: Make it more well known amongst students so they know they can get extra help.1159: Very helpful, I'm glad we have this on campus.1227: Have longer hours say two times a week in which they were open until 9pm. This ishelpful to us who work and go to school1238: The Math Lab needs more tutors1263: More Tutors1445: Get these kids off myspace1456: extended hours for working students. Should stay open past 7 pm. I take classes from530pm until 645pm and would like to spend time at the math lab but they close at 7 pm.1469: Extended hours again.1472: more one on one tutoring1481: At times the tutors in the Math lab are loud, such as when they are showing students howto do the work, or if they are talking between themselves. If some of them would speaksofter it would be very helpful.1612: perfect1691: the number of students needing help in math exceeds the staff in the math lab.I found itdifficult to get adequate help because the person helping u would rush thru the questionto help others1703: More tutors.1727: Have later math lab hoursStudent Satisfaction Survey 2007 – Q46: Math Labs – Page 256

1740: I have only used the math lab when I have been enrolled in a math class but the times Ihave needed help everyone has been very helpful.1831: they need to be open until at least 9pm-Monday thru Friday. It doesn,t provide the needfor the working adult that works Monday - Friday day hours.And Saturday hours need tobe to 5pm the least.1835: Let the tutors be able to do homework while they are working in the math lab.Student Satisfaction Survey 2007 – Q46: Math Labs – Page 257

CAMPUS = DALE MABRY39: Maybe more stuff154: very good229: There is just one woman there who is somewhat aggressive in her approach to studentsbut other than that I have been pleased with my experience in the math lab.241: Everyone in the math lab is very helpful and polite with the exception of [a staffmember]. He really does not help a lot if you ask a question and seems bothered whenyou ask for his help373: Consider extending the hours on Fridays. Some students rely on the Lab to do theirassignments or obtain assistance.397: I only used it once to pick up missing assingments. the staff were nice and got myassignments quickly.428: NOTHING501: Nothing, organized well.572: I have not used a Math Lab in a few years but when I did I did not have any problems.610: Have more time avaliable, most of the time there are classes in the lab and that leaveslittle room for other students.683: The people are not friendly. They don't help you with the assignements, just tell you whatto do. If I come to the Math Lab for help, then I expect someone to be able to help me.736: Lab hours.749: nothing751: n/a766: The staffs are great and very helpful. There have been a few time when they have evenstayed late. They are people that want to help the students.768: Early hours and more time-can only use two hours a week774: they are very helpful793: Theyu are very helpful. Math and Science are the areas I sometimes need extraclarification with and I have been very pleased with the assistance.809: this lab is fine..maybe more tutors851: nothing900: it was the best for me910: Some of them are good but none of them are great tutors! We don't want someone togive us the answers, we want someone who will teach us how to get to the answersourselves!920: Great experience with staff members to help with the tutoring process.950: the tutors should be available for walkins daily1169: have more workers who are willing to help others1187: More hours1192: The hours for the math lab are fantastic. The only thing i would suggest is that the staffmonitor students better who use the PCs for personal use. If someone is checking theirmail or doing a simple task then that's fine, but i see so many students surf MySpacearound and they don't do any actual Math!1254: Get staff that care and want to help... not just hangout there and do nothing.1267: Need later hours in the math lab.1279: When I needed them they helped me with a smile, increase staff maybe?1295: None at this time.Student Satisfaction Survey 2007 – Q46: Math Labs – Page 258

1302: its doind fine1323: Consider extending hours.1366: It should be available on the weekends and later in the evenings for the students that havemorning jobs.1418: Love it love it very pleased1628: THE MATH LAB COULD BE ALOT MORE AGGRESSIVE IN ASSISTING THESTUDENTS. STUDENTS SUCH AS MYSELF HAVEN'T SEEN A MATH CLASS IN14 YEARS. MATH TUTORS SHOULDN'T ASSUME THAT A STUDENT HAS THEBASICS, BECAUSE OFTEN TIMES THEY DON'T. I AM AN EXAMPLE, AND IKNOW FOR A FACT THAT THERE ARE OTHERS LIKE ME.1637: Have people that speak English!!!1705: Extended hours1729: A few of the staff members in the math labs are extremely rude.1730: no improvements1763: please remind the teachers that students come to these places to work not to listen tofaculty complain in a loud voice that he is not doing well on the draw poker game ...1862: Use the math lab for all math classes, not just prep classesStudent Satisfaction Survey 2007 – Q46: Math Labs – Page 259

CAMPUS = PLANT CITY1284: no opinion1680: Better tutors.1693: Great.1701: MAT0024 was my first math course in thirty years. I took the class in the summer 07session at the Dale Mabry campus. I spent 2-3 hours a day Mon-Fri in the math lab. Thesummer session was difficult but, the professional staff at the Dale Mabry lab got methrough the class. At the Plant City campus there are student tudors in the success center.While well meaning, these young people are not trained educators and at times havedifficulty explaining a difficult or abstract concept. FYI: my MAT 0024 was a C, myMAT 0033 grade is a strong B.Student Satisfaction Survey 2007 – Q46: Math Labs – Page 260

CAMPUS = YBOR CITY18: tutors should be evaluated107: Well chuck is great! [A staff member] is lazy, he plays solitaire the whole time. Theothers I cannot understand a word they say.115: have tutors so you can understand there english and, have them help you one on one, notwhile they are helping other students at the same time.525: na758: The math tutors should do more explaining of the problems778: it's good.844: have more tutors that are fluent with english!1085: Be more friendly!1163: patient people,better instructors,but great tutors1170: the hours on friday at the Ybor comupter mathlab are ridiculously short1373: check them more often because they seem to be down often1381: more tutoring1620: hire more help their are alot of students who need help with math. myself one of them,math is my weak point as is for alot of students.1621: already ok.Student Satisfaction Survey 2007 – Q46: Math Labs – Page 261

CAMPUS = MacDILL CENTER469: increase help hours1052: the Math lab I use is at MacDill and is Professor Baird who simply the BEST mostwonderful Professor I wish she was available for all my math requirements1430: nothing.Student Satisfaction Survey 2007 – Q46: Math Labs – Page 262

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q46: Math Labs – Page 263

CAMPUS = OTHER[No comments provided.]Student Satisfaction Survey 2007 – Q46: Math Labs – Page 264

Q50: WHAT COULD HCC DO TO IMPROVE ITS WRITING CENTERS?CAMPUS = BRANDON20: No comment.117: I applaud Dale Mabry's writing center.It is an excellent program.The writing center attheBrandon campus, however, I was not impressed with.The Brandon campus studentswould greatly benefit from a writing center tailored more like Dale Mabry's where thetutors are more motivating and discuss ways in which the individual student can improvehis/her writing style or skill.151: I would add more staff194: N/A195: they have to learn to work with international students199: give juila a rais223: I love how you can make appointments online284: n/a409: Put honors professors in the writing labs448: i feel like the labs are nice, i don't understand why i don't have the lab scheduled for mywriting class. it's hard to get in there because i also work right after i get out of class- iwas not aware that i needed to come into the writing lab for my class i was under theimpression that your labs were scheduled with your other classes. and my work hours arethe same as the labs so it is hard for me to get in there and not feel rushed497: I prefer the writing center at the Dale Mabry campus as they dont require appointments tobe available for you. You can just walk in and get assistance. In Brandon, you need anappointment. That is not always handy as when you are available they may not beavailable. Maybe they need a few more assistants in Brandon.539: Previous answer still stands. I have other means of proof-reading and editing rather thananother student reading my paper and handing it back to me, with or without red marks,interaction would be nice, I went to the writing centers to learn.638: The writing center has helped me out greatly this semester and they have always workedaround my work schedule. I have seen changes in my own writing styles and wouldrecommend it.658: Everything is all right.864: The writng and reading lab (PREP) has been of great help to me how ever the best tutorsare held for (strickley for college level babys in the academic center) and that is not fairto the prep student!!!!! we have to take a test to get out they at college level do not.911: Again, be open later into the evening. Also, the staff needs to take more of a proactiveapproach in catching grammer issues, because they are rarely addressed965: The staff in the writing centers are extremely helpful.985: no opinion1057: Again, the tutors in the writing lab are not very helpful in writing a paper. They shouldrealize what the teachers are looking for and correct more than just a couple grammarerrors.1107: Dale madry campus writing center is phenomenal. Brandon needs a lot of improvement.They don't always act like they like their job.1238: I am very satisfied!1297: increased staffStudent Satisfaction Survey 2007 – Q50: Writing Center – Page 265

1469: Extended hours!1604: nothing, great helpStudent Satisfaction Survey 2007 – Q50: Writing Center – Page 266

CAMPUS = DALE MABRY49: Extend Dale Mabry Library hours, because when the Library closes the Writing CenterHas to close also.59: Have more personnel available.67: Nothing, the people here are awesome especially the writing staff at Dale Mabry.83: Change the staff at Brandon.130: Have it clear cut when you can and can not e-mail papers131: extend hours, hire more staff158: Have more volunteers. the wait to speak with a volunteer takes about 2-3 hours. Withmore volunteers there will be less of a wait.200: Extend their hours and hire more qualified people. Sometimes is hard to find a goodperson that wants to help you. They all know enough to be there but at HCC some englishproffesors are excellent and they demand more than what people are at the writing center.What i mean is that if I go three times or more for the same paper and it is reviewed bydifferent peple at the writig enter and they all say its ok, its not good when i take the samepaper to the very qualified faculty that teach english at HCC. Therefore, people at thewriting center should care a little more.241: Always very helpful and patient250: nothing, love it there...especially Alex285: no suggestions at this time339: no suggestions347: I only used it twice once at Brandon, and the other at Ybor and both experience weregreat. The represenatives were very helpful.371: Writing instructors should be familiar with English Literature.377: have more helpers avaliable so the wait isnt as long405: Sometime the Writing Center is really busy, so I think that HCC should increase the staffof the Writing Center.428: WONDERFUL AND EXCELLENT PPLE552: I am not able to let my very responsible 10 yr old daughter sit beside me, therefore I amnot able to really utilize the lab, due to time schedules. Before an assistant informed 'us'of this, things were working out great.702: don't change a thing! I love the writing center, it helped me pass English II with an A710: Have then open on Friday711: They don't teach me what I need, I only sat once with one of the helpers, and he onlymade correction marks on my paper but didn't tell me how to make my writing better, nordid he reference any other on-line help I should get.712: later hours of operation733: write down exactly what is said for student later so we don't have to come back in thenext day with the same question.751: nothing754: the writing center is a great place!!!!!!!!766: The staffs are great and very helpful. There have been a few time when they have evenstayed late. They are people that want to help the students.774: they are great813: nothing820: Been very helpful when I have used them.Student Satisfaction Survey 2007 – Q50: Writing Center – Page 267

851: more time spent with the students who need help!!869: This is a very helpful program and I appreciate the staff that is there to help.873: Tnanks a lot to writing center specialists! English is second language for me and it wasextremely important for me to meet such helpful and patient staff.874: n/a897: I have learned who knows what they are talking about and who is just working in thewriting center. i am very grateful for a couple of them, but others don't seem to reallyknow what they are talking about. It could be beneficial to give the staff evaluations.920: When I was in need of another set of eyes for my papers, I found the writing center to befantastic and very helpful. One of the best writing centers I have ever been exposed to!Great experience here!954: stay open later1014: Once again, monitor activities.1016: More staff.1088: The staff tells me one thing and my professor tells me something else... My essay gradesare no better after visiting the writing center.1138: None1141: The staff there are great.1153: Nothing.1157: I went to check a paper a couple of days ago and a lady, whos name escapes me at themoment, was extremely helpful. She took all the time she could to help me to improvemy paper, and discuss it. She is also a librarian, with red hair. I believe her name startedwith a "C." I will be asking for her everytime I go to the writing center from now on.1162: They don't catch the grammar problems that my teacher does1169: nothing needs to be changed1184: Nothing1204: I think the writing center is great.1208: more computers (sometimes they are all full) and increase the maximum number of pagesyou are allowed to print in the lab (10 pages per visit is not adequate)1224: make them a little more private1229: They need better knowledge.1240: i think one of the staff is kind of racist with me as i was caught using yahoo messengeronce which i didnt know i cannt use an i did they told me to stop me i heartly appologizeto them that i wont do it again and guess wht after that whenever i come to writing centerfor my term papers or my essay they always keeps an eye wht am i doin an often one ofthe staffs sits next to me to watch wht am i doin and most important when i leave thecomputer they check everything that what have i done ? did i download anything or not\?which i feel its totally wrong as i have told them i wont do any thing worng n still they doit just with me not other students which i feel racially abused....1244: extended hours1245: Actually help correct the mistakes in your paper1302: two people I have done with were confused and contradictory1356: be open on mondays1371: the printing. you should be able to print what you need as long as its school related. thereshould be no limit for school related information. i needed to print out a powerpointpresentation and wasnt aloud because i was making a copy.... this did not help my gradeStudent Satisfaction Survey 2007 – Q50: Writing Center – Page 268

ecause i wasnt as prepared as i could have been had i had a copy for myself and theinstructor i was doing the presentation for.1409: The writing center was great. The people who assist you in your paper all have verydifferent views so it was helpful that I could be advised twice on the same paper to getenough feedback. However my professor did not see that my paper was as good as theythought and I received a lower grade that expected on the past two papers.1473: The center needs more staffing and more flexible hours of operation1487: They are very helpful with my writing needs1568: the helpers in the writing center try to revise my papers all the time and i hate that.1586: It would be fantastic if they open at 7:00 am1608: need good tutors in writing center.1641: the staff should point out all the mistakes not just some of them1653: teach students how to use the lab.1770: the center closes at 8pm on the weekdays and I went up there at 7:45pm and I met themin the stairs as they were leaving. The computers were off and they closed early and toldme it was ok I could go somewhere else. All I had to do was print out my paper.1791: nothing1809: The only problem I have had before is that some of the people that they have helping youare not very strong in writing skills and that is what I usually go there for is for them toproofread my papers before turning them in.1819: more computers1820: they are very helpfull1864: More staffsStudent Satisfaction Survey 2007 – Q50: Writing Center – Page 269

CAMPUS = PLANT CITY13: it just depends on which campus880: no suggestions1284: havent started HCC yet1339: I have not use it yet1583: more qualify staffStudent Satisfaction Survey 2007 – Q50: Writing Center – Page 270

CAMPUS = YBOR CITY18: tutors should be evaluated161: Neutral323: people should not be allowed to surf the web in there... if its not something for a paper ormath they should be forced to go to the library475: not sure at this time590: Nothing to improve. The people they have working in the writing centers are always veryhelpful.696: Stay open until 8 pm and on Saturday843: nothing1108: hire someone who speaks english and is capable of correcting an english written paper1129: they are usually very helpful1145: Very helpful in this department. Very reliable resource.1354: For those students who work up until 5:00 to 6:00 p.m. in the evening those hours areinadequate.1381: more tutoring1463: keep doing what they are doing1471: none1754: THEY ARE AWESOME!!1833: They are excellent. I use all campus and all people are great. Especially at Ybor Campus.Tutors are great!!!!!!! I could not learn without them.Student Satisfaction Survey 2007 – Q50: Writing Center – Page 271

CAMPUS = MacDILL CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q50: Writing Center – Page 272

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q50: Writing Center – Page 273

CAMPUS = OTHER1053: The staff won't read my paper and give me critique. Rather, they only help with what Ispecificly ask for help with. I'm looking for the next level, because I do the best I can,and then I don't KNOW what's wrong or what to ask about.Student Satisfaction Survey 2007 – Q50: Writing Center – Page 274

Q57: WHAT COULD HCC DO TO IMPROVE ITS CAFETERIAS (i.e., FOODSELECTIONS, SERVICES, LAYOUT/DÉCOR, MARKETING/PROMOTIONS)?CAMPUS = BRANDON45: They should have more food selection like more soups and not just pizza, and also WIPEthe tables!!!63: the cyber cafe should sell frozen TV dinners, they already have microwaves.. I'd def buymore if that were and option, plus it won't require much change on the74: make their food look better, i come in sometimes in the morning for a bagel and thebagels were deformed, they looked gross. along with the salads, they looked old, andsome of the other foods.90: better hours125: there should be more food choices maybe. they have good choices now..i love the pressedcuban. they should maybe have more veggie things, vegan stuff for vegans, and morepeople in the kitchen to get the lines out and have another register to help reduce the linesas well. students may only have 30-45 mins to eat and they spend half the time waiting inline.180: MORE COOKED FOOD NOT FRIED FOODS SO MUCH....AND PRICES COULDBE A LITTLE LESS192: Cheaper food, some stuff is overpriced, longer hours, close too early some students haveevening classes194: Have bottle drinks avaliable to the students, coffee, and hot chocolate.199: reduce the prices211: Vary the food selections to every other week. Instead of the same thing every Monday223: The cafeteria never seems to be open. Why does it close so early?227: I would like to see better variety and less fried food.262: The food is a little over priced. There could be a wider selection of food and better hours.263: Stay open longer...keep the tables clean ..it is disguesting in there at times..more varietyof foods.271: vegatarian friendly would be great303: stop breakfast later, instead of 10311: they should have a chick-fila or some sort of resturant type food there315: fine as is328: If the cafeterias could be open a bit later. The one on Brandon campus closes at 2pm. Ihave classes back to back until 3pm. If the cafeteria would stay open untile 430 to 5pm itwould be a lot more benificial. The only food offered after 330 pm are hotdogs andhamburgers at the cafe center.329: The food is disgusting. I think anything would be better than the current selectionsavailable.351: open later for the night students with a fresh variety.387: More registers389: Healthier food selections. Less 'prepackaged' sandwiches; even fresh sandwiches wouldbe better.407: Make a differing menu every once in a while, the same food everytime i go in there.409: place the bottled drinks before the register413: food selection, layoutStudent Satisfaction Survey 2007 – Q57: Cafeterias – Page 275

415: Since there is only one check out line during the 12:15 pm-1:00 pm time frame, it takes avery long time to pay for lunch; leaving us very little time to consume the meal before thenext class.418: Prices for taquitos are high. Other than that, the selection is alright, but could stand to bejazzed up/.422: i think they are fine. the people wrking in there are friendly and it's always really quick.433: No comment.444: Lower prices on some items.448: they're closed when i want to eat- they open late and close early.449: I do not eat there as much becuase I do not carry cash, and I have to by over $5 to be ableto buy anything.457: open for better hours. those students at night only get the hot dog/ hamburger vendor.474: Perhaps make the prices a littlee bit cheaper, after all we are in college and are spendingall of our money on education.495: LONGER HOURS. CLOSES TOO EARLY.497: The Brandon cafeteria is pretty good. The staff is nice and the food is usually hot andgood. If there was a possibility of some more foods that were not deep fried all the timethat would be helpful. The Brandon cyber cafe is ok. I like the cafeteria better. They havea very limited selection in the cyber cafe. In Dale Mabry I went more to Ms. Mary's cafeinstead of the cafeteria. I found her food to be better and she has a fantastic personality.She really cares about the students. They love her in return. The bookstore in Plant Cityonly has a very limited selection. Too bad there isnt a way to expand their area andservices. I have never been to Ybor Campus.504: I think it is odd that the cafeteria closes at such an early hour (2 in the afternoon). I takeclasses starting at lunch time and am often hungry by the end of my class but by that timethe cafeteria is closed. I believe that the cafeteria being open later would be extremelyhelpful to many of your students.509: there are very few options for people with cmmon food alergies ie. milk or wheat alergies543: Food Selections!!568: Free food on certain days578: Add more seating584: I find that the food selections in the cafeteria are poor. Very few choices and often thesame things served every week. I like to eat healthy and the only thing I can ever buy isthe same salad every time I eat there. Everything else served is high in fat and very badfor you. Try broadening the menu a bit, with more alternatives than some kind ofsandwich and french fries.600: I would like more chicken, turkey, or fish varieties602: have different varieties of food, also have more than one lunch lady so the cashier doesnot have to get from where she works to help out.618: The food choices are very limited. The healthy food/drink is in rare supply, but the fastfood seems to be in abundance. The prices seem reasonable for the most part.630: have more promotions637: I go to the Brandon campus, and when they first open the new cafeteria it was great, butthey seem to get rid of the people who made it great, and put in a bunch of people thathas turned it back into the old cafeteria. With the food quailty worse.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 276

647: Provide a meal plan so that I can pay in advance for my son's meals and allow him buyfrom the plan. USF offers a similar meal plan and I love it! Please look into this!!!652: Nothing that I note.665: I believe the cafeteria needs a wider varity of food. I usually do not eat there but onceevery semister. The prices are a bit high.685: clean the tables690: Often, the cafeteria is not open during their posted hours.718: always FREEZING!729: Stay open later. Many students are on campus in the evening hours when they'd normallybe eating dinner.737: The hours are to short, and they close right around time for lunch.759: Brandon cafeteria's hours of operation are not convenient. It should be open until 4PM.Also, the quality and taste of the food are not good. Also, the cafeteria's tables should becleaned during lunch rush. People leave their leftovers on the table and it's disgusting.769: more specials and a little lower prices770: nothing772: I think they should market the cafe areas more. You dont really hear a lot about them.Food is great and reasonable prices.786: stay open later than 2 pm792: Offer a stronger selection of organic products.806: be open for atleast 85% of the classes816: have better tasting food822: better food selection, better hours for night classes and being able to use debit cardwithout minimum purchase875: The selection could be better and less institutionalized. Service is good but not enough tohandle the crowds at peak time. Also, the cashier is always slow: No sense of urgency toget people out.886: more workers because i see the cafeteria workers scrambling around to fullfil orderswhen it is busy. more workers would make the orders be made faster.893: When I use my debit or credit card at the cafeteries I feel that I should not have to spendover $5.00 to use it (i.e. at the Brandon Campus)911: check wraps and sandwiches each day to make sure they're still fresh, increase variety infood, add more nutritious meals (ex: taco salad)917: Needs a different variety. the layout is good. the food can be a little more expensive.965: There could be more food available to take out straight away instead of waiting for it tobe cooked.970: The Dale Mabr campus has the convenience store, but how about having the cafeteriaopen later for us afternoon and evening students?984: None985: The food is not healthy or tasty. The buffalo chicken wrap is cold and greasey. Itpurchased it and could not eat it because it was cold and greasey. I tried to get an englishmuffin one morning and the worker said they had them but she would have to go findone. After waiting for 5 minutes for her to return with it I gave up and left.990: The prices could go down a couple for some of the food like the pizza or the yorgut991: make sure the chicken tenders are cooked 100% I got food posioning. I informed Paulathat my chicken wasnt thoroughly cooked and she finished cooking the other chicken!Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 277

1019: The cafeteria is usually dirty. The food is almost never any good. There is little to novariety. The staff needs to be there to direct the flow of traffic. The line through the foodarea is completly disorganized making it difficult to get what you want making the linelonger. The prices are unreasonable and you must have more then 5.00 to use a debitcard. Changing all of these things would make the cafeteria better.1025: extend the time frame1040: cafeteria should at least be open until 3:30 pm1050: services.1057: the sandwiches don't seem very fresh1078: none1079: having more selections1080: offer a wider variety1082: Make available alternatives to pork i.e. chicken or turkey. Also make available morefruits and vegestables.1111: More food.1113: More accessible hours1122: vegitarian friendly menu items could be expanded hours could be extended so there isfood for dinner to help those who come after work and are there till 10pm1123: Put a change machine in the cafeteria to aid students while outside of the normal hours ofoperation.1131: More healthy choices other than salad.1133: Offer more food. $7 for two slices of old pizza is not always the best. Burgers and oldpre-made stuff aren't the best. Also, there is no white milk besides cartons. Tiny cartonsof milk don't go to far. That is why we stopped getting those in elementary school. Iwould rather see food for an extra dollar or two, and raise their quality a little.1168: have more employees so everything can run faster and smoother.1185: Actually get a cafeteria at the Plant City Campus.1209: promote it more, a lot of kidsat brandon didnt know we even have a cafeeria.1211: fresh foods1215: reducing prices1238: The cafeteria needs music playing softly while students are dining, the food is tooexpensive, and I think it would be nice to watch tv while I eat.1286: take debit/credit cards1292: stay open alittle later1297: I'm not sure1322: No comments.1377: Open every day of the week and a dinner time offered for those students taking eveningclasses!1385: the food taste like cafeteria food from when i was in elementary school...... it sucks1413: A few more food selections. More warm meals that are healthy also would be good.1432: serve more prepared food, aside from the pizza you could get the same food from avending machine that the cafeteria sells. stay open later.1455: not sure1461: Have the prices go down1466: the brandon campus caferia need more and better food selection like the one in Yborcity... I don't know about dale mabry but im sure they have good food as well.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 278

1469: Extended hours...1472: maybe feature a new dish everyday1494: lower the prices1504: i never make it for the lunch time i think they should have it open a little later like till 21507: Cooks should be more focused on cooking to order, and being careful that food does notsit out so long as to lose its freshness.1509: The cafeteria does not cater to the night students! We have the hot dog stand however,they only accept cash and that is not always possible.1517: longer hours1519: The hours of the cafeteria could use improvement1531: Hours are awful for those who have evening classes. Prices are not reasonable at all.Food is horrible. Nothing like having a grille available for a fresh meal and yet still beingserved from the heat lamp. Bring down the prices and offer the students an opportunityserve.1535: More food selection1543: bring in outside food. (mcdonald's, taco bell, etc.)1562: i think they need more hours open, and less cost.1571: More healthy food choices, maybe getting vendor form Subway or something1573: More healthier choices would be nice1612: need more choises1654: evening hours1682: stay open later, There is nothing to buy for food in between cafeteria closing and george'shot dog opening cafeteria should be ope till atleast 31700: n/a1708: The staff is very loud at certain times and they have the tendency to not watch theirmouth. i have personally heard them more than once curse and scream with fellowstudents/co-workers. They also are not very sanitary in their food making. No gloves areworn and they often handle money and then make food at times. In September, I ate myfirst egg and sausage muffin at your cafeteria and became ill with E-coli poisioning. Thehours could also be lengthened for those students that need an evening meal and/or drink.1722: I would like to see a salad bar. It would also be nice if the cafeteria was open on Fridays.1726: make every attempt to purchase goods and supplies locally to reduce the carbon footprintof its operation.1765: It's Good.1785: The Brandon campus need to come into the 20th century and accept credit/debit cards.1831: I have only visited the cyber cafe. It is wonderful. The furniture is comfortable but Iwould like an additional television.I enjoy sitting there catching up on class work beforemy next class and the evening staff(the ones who had the frank stand are so wonderful)Ihope they continue to provide us their wonderful services for many years to come1835: The cafeteria closes to early on the brandon campus. It closes at 2pm...sometimes myclasses are during lunch hours and when i get out of class after 2pm, I am unable to buyfood. I would like if they can extend their opening hours to about 4pm. They also open at7am...I don't think anyone goes there at 7am...seriously they can probably open at a latertime and close later. Closing at 2pm is just too early and inconvenient.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 279

CAMPUS = DALE MABRY3: have better food and lower the prices12: The cafeteria is disqusting! over priced and hurts my stomach everytime. Which is why ivisit ms. mary almost everyday, her food is fresh, she is nice, and she understands thatcollege students are on a budget. So stop trying to get rid of her, the students (and mostof the teachers and faculty) love her and she loves them too.23: Allow students to use thier check cards without a minimun requirement. Who carriescash anymore and bec/ the food is so reasonably priced I don't necessarily spend the $5min.27: Better food selection in the morning28: more variety30: More health food options other than a salad bar. More microwaves for people that bringtheir own food in. Pepsi products.35: make better food more variety37: Cafeterias are fine49: Get rid of Lackman, I have talked with at least 5 student who have gotten food poisoningfrom eating at the Dale Mabry Cafeteria54: Better lighting & colors; no complaints really.59: Provide more healthy choices. More salads, vegetables, fruits.67: All campuses need to take lessons from the Y'bor campus's cafe.83: Lower prices and upgrade quality.100: The food is way too expensive for what they provide. There also needs to be dietaryconcerns. As a diabetic, I find the food way too high in saturated fats. I would like hotfood that is nutritionally low in fats and sugars. Even providing string cheese stickswould be a plus. The ending of Slim Fast being sold was terrible. More diet drinksoffered would be nice. I think the Cold monopoly is jaded and old.106: I attend the HCC Dale Mabry campus, and other than visiting the Dot Com lounge wherethe Donut Shop is located, I would rather waste my gas and go else where than go to ourcafeteria for Sustenance. Not to mention they are only open until 2:00. What options dothe night time students have? And with Hawkslanding opening in the Spring, where arethose students going to eat at, with reasonable prices.122: the peanut butter should be free not $.10140: i realize.. bulk foods is where money is.. but shouldnt have to taste like it. further more..for the prices... i can go to a franchise such as bk mcd and taco bell and walk out fullfor the same price.. and free refills. especially at the ybor and dm campus cafterias.142: Cheaper food. Almost cheaper to go to Denny's for lunch!146: Available at all hours the campus is open, including evening and weekends150: We just need to be able to use our debit/credit cards.162: would like to seed more variety178: opening at 7:15 am181: To me, the only thinkg to improve there is the prices. Food is way too expensive.200: the food sold should be healthier and fresher. they should provide natural juices differentthan orange and apple. and they should not sell old bread on ther sandwishes201: Could improve with prices more reasonable to students. I consider are expensive.207: I can't use my credit card or debit card unless I spend $5.00 minimum.209: Lower the prices of the food.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 280

216: Food is to expensive217: everything in the cafeteria looks good except for the hours, especially on fridays theyshould open till at least 5 pm225: it was a huge inconvenience that the cafeteria did not except charge/debit cards229: The staff is kind and I am pleased with the variety of food.239: For a community college I feel that the food and the services are adequate241: There is not many food options. There is a lot of chips, sodas, and coffee that choosefrom , but it would be nice to have more food options such as pizza, tacos, chickenfingers,pretzels, breadsticks ,etc243: open later252: make more of a varietized menu, along with longer hours, students who go towards theevening cant even buy anything there... and LOWER PRICES!!! they SUCK!265: Have the staff not be so surly, the prices are outrageous. $3.05 for milk and a cerealbowl? The cereal costs $.97 and milk is $.99 (+ tax) at Target. I don't have time to stopthere on my way to class and they're not open until 10am.279: Make food cheaper, open longer.286: Price. We are students, some of us don't work!!310: Honestly the worst thing about the campus food areas is most close early. I am a latenight student because I work a full time job and sadly the only open is the conv. store.While this is okay if I want a bag of Cheetos, overall it kind of sucks. I really think youguys would benefit by having at least a skeleton staff at the cafeteria until classes end orat least later into the evening.312: If prices cant be lowered, have specials on certain items during certain months.347: Offer food at more reasonable price, we are student. Also being a college with amulticulture the food selection could reflect that sometimes349: It would be nice if the cafeteria was open longer. I take some night classes and afternoonclasses and I get very hungry and all I can do is go to the convenience store and get junklike chips, soda, and candy bars. 2pm is way to early to close the cateteria.356: Extend closing to 3 pm363: I believe it is OK376: The prices need to be more reasonable. I got a tuna wrap and a bottled water and it wasalmost $6. We are students and most of us are broke.381: Offer more vegetarian selections in the cafeteria and the DM convenience store. Increasethe DM cafeteria hours, so I can decrease my patronage of the DM convenience store andeat a meal instead of a quick salad or junk food.393: It will be nice if the cafeterias open at 7:30am so that students can get something to eatand drink before an 8:00 class398: There should be later hours for students who take classes all day and in the afternoon. Itshould be open until at least 6-7pm.416: stay open past 2428: have more health food, variety of food and lower their prices, they shd remember we arestdents we dont make alot of money or we dont have any money434: its too exspensive453: The food is good, but some of the prices are out of this world.465: miami subs468: Higher tables for students in wheelchairsStudent Satisfaction Survey 2007 – Q57: Cafeterias – Page 281

493: better pricing, better variety501: It reminds me of a large hospital cafeteria. On a design aspect, drop the ceiling leveldown. Make it more like dining at home. And this is contradictory, but, can you make acontract with fast food restaurants. How about a sushi chef?502: If we aren't going to have a cafeteria that is open extended hours and we have to rely onthe convience store, it needs to be bigger in order to accomodate the foot traffic...528: It is too cold in Dale Mabry cafeteria549: I never carry cash, but am unalbe to purchase anything with my card that is under $5.This is very inconvenient. Please have no minimum purchase amount for those usingtheir debit or credit cards.552: Let the Hospitality students do their service learning hours there.560: The school has night classes but the only food available to us is the convince store. Thefood is ok but very limited in the selections.569: Provide Healthier food selections.572: Set up the cafeteria like USF has it set up in the Marshall Center but on a smaller scale.573: its prices could be more reasonable609: The food could be tastier. I have had a turkey sandwhich from the convience store at DaleMabry two different times. Each time gristle/ fat was present which was extremelydisgusting. If the prices are going to remain as they are, the food should be a little better.Also, a better selection of fresh, healthier food items would be great.610: The cafeteria could make items more afordable or offer fountain drinks with items thatare around $4.00, students are likely to go to fast food even if it saves only $1-$2.612: The cheese needs to be better.623: Maybe give another vendor a chance. Ybor has gone down since Terry left. He really wasconcern about the students and their needs. Thank you.628: lower food prices635: Price is number one. We are all students, and therefore we do not have a lot of money toinvest in the cafeteria. $1.66 is a ridiculous price for a coffee.657: prices. we ar ecollege studens. i would like to see a food pass that we can buy for acertain amount of meals a semester for a price.659: All school foods are the same to me so nothing.667: I found a hair in my food one time. The "buffet" style is rather unappetizing at times.675: No comment677: promotions, free refills, low prices678: I don't like the $5.00 minimum. I can go to the bookstore and get whatever i need and nothave to find more "junk" to make up for the rest of the $5.00679: Not charge so much for food or even a drink.691: They need a better selections of foods and they also need to cook the food just like thecustomer request it.693: It'd be nice if they were open just a little bit later like to 3 or 4 instead of closing at 2.712: better food and better prices733: extend lunch time to 4:00pm or so. most offten my class gets out at or around 2pm and Icant eat.735: NO access for night students to cafeteria and the convenient store has a terrible selectionof healthy foods.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 282

736: The quality in general is poor. The food is too exposed to the air and possiblecontaminants. A friend of mine was positive Escherichia coli after eating a pizza there. Iwas disappointed. But I'm glad they offer credit cards now.741: more rice extend time744: Keep the cafeteria open later so that i don't have to eat a hotdog everyday749: nothing751: open the cafe longer755: Have longer hours764: not much774: the food does not even look good and most of the time does not taste good, so we usuallygo home for lunch or i bring my own ( I am a full time student)793: better layout for sure. I would eat in the cafeteria more if the hours were better;extended. I find it odd that there is no later service for afternoon students.795: make the food cheaper-we are college students and we dont have much money!!! GoMRS. Mary797: more adequate hours open. more food selections808: I don't eat beef or pork, so offering a better variety of turkey, chicken, and seafood wouldencourage me to eat there more often.809: food selections.. more for the none meat eater!813: nothing837: maybe make it cheaper840: well it is always cold in there so i would recommend to turn the air up.846: have more meat free foods847: food selections873: Hours of operation is subject for improvement.This semester we have lectures on Friday ,from 1p.m till 5 p.m. During the break at 3 p.m. it was impossible to buy something toeat. It is my personal opinion, but may be at least convenient store should be open till 4p.m.874: Reduce prices!882: have days that have ethnic foods884: be open for students who come at night900: some are very expensive906: Have a better selection of low-fat foods. Post dietary info. I understand the price increase,but the cost is expensive.910: The quality of the food and the taste need improvement.920: Stay open a little longer for the students who get out of class in the 3-4 pm time frame.923: No improvement is necessary.962: please offer more diferent food and lower the prices964: I think that more healthy choices need to be introduced, and I do not like the $5.00minimum charge to use your credit card or debit card. That is too much food and money.972: lower the prizes of foods.977: Get rid of lackmen and get a service that offers good customer service and is helpful tothe students. People know that no one likes the food/service but yet they stillremain.Maybe some deeper research needs to be done to see what is really going on.......979: more healthy selections i f i don't want a cuban i have to have something grilled or fried986: More ethnic food like Mexican, Chinese, etc.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 283

997: more of a selection, longer hours.1017: n/a1018: give free refills on soda and the prices could be better1022: I really just eat pizza for lunch there on Mondays b/c I have class ALL day.1024: Offer more healthy food choices, and more variety of all other foods.1028: More vending machines that are stocked; later hours; microwaves available for use laterin the day1034: The prices are a little high.1065: lower prices1084: I became sick after eating a peice of pizza at the cafeteria. I haven't eaten there since thattime.1089: Longer hours.1096: their pretty good when your on a rush1115: More food selections. Don't keep the temperature so cold. Have longer hours, especiallyon Fridays.1138: N/A1142: more health selections and some promotions or specials that include meal and drink1150: its too cold in the Dale Mabry cafeteria. and they could have more of a variety of foods.1169: work on have more healthier foods1177: have the cafeteria open at night... for the students at night.. it woul be greatly appreciated1178: More food selections, more checkouts at busy times.1180: the prices are too expensive1192: The hours, I work all day & so I attend class at night and then on to a Lab afterwards tostudy or do HW, but there's NO food available during the evening! There is a definiteopportunity for improvement here.1195: justa little more variety. ethnic foods1197: That they receive Credit Cards or debit cards, now days everybody has debit or creditcards, and they just receive cash. =/ I have stop myself of going there too many timesbecause of this.1199: Warm the place up. It's always very cold in there.1201: the food prices are too high. Low the food prices.1204: I would like to see later hours available. Students in night classes from 7 to 10 usually gettheir mid class break after 8, and the store is closed. I would like to see healthier food.1208: more fresh fruit options and other healthy food items1234: be open for dinner for all the students who come straight from work to class. also - moresalad options.1244: HCC Dale Mabry cafeteria could open a bit earlier and adjust the temperature so as not tofreeze the students.1251: more vegetarian options, accept all credit cards1252: do not put a limit on credit cards and the food could be alot cheaper1255: The conv. store has good hours but it would be nice if the cafeteria was open longerhours.1261: price, promotions1267: nothing1276: HCC should build a cafeteria at Plant City, it is a hassle to have to leave campus to eachon a busy day, and the bookstore only sells snacks.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 284

1282: more food variety and better quality1296: Cheaper food! I would eat there more often.1303: they need to reduce some of the prices, and allow student 1 free refill on a drinkpurchase.1317: i think that the prices could be a bit lower! i mean we are college students a lot of us arestruggling with money!1353: I think the prices should be lowered on the food items.1356: n/a1370: The prices are too high for a college student. More vegitarian options and healthyoptions.1371: food is great... the price is too high.. we pay enough as it is for everything.... we are incollege... broke students should have a break everyonce and a while... maybe like a mealcard where you can earn free food for going to the cafeteria so often1380: Food is getting a bit on the expensive side. They could be open an hour or two longer forthose who have the later classes and are hungry.1419: A healthier food selection would be nice with less fried foods, and make it moreaccomodating to vegetarians.1420: open earlier and close later1426: Give more selections1436: You should always keep 2 people at the cyber cafe because the line gets pretty long.1448: Healthier choices...most choices are full of saturated fats or sugars....1453: More marketing, it's easy to forget that they are there. Do not forget about night/weekendclasses. There are more students here at these times than I think the school realizes1467: More hot foods maybe.1470: Needs better quality of food. Hours are inconvient for nursing students on Fridays.1473: The hours should be extended. There should be more of a variety of healthy options.1513: Have longer hours on Frriday since students do have classes that are after 2pm. Howfrustrating that you can not even get a soda after 2pm because the outside vendingmachines steal your money and no soda.1514: no opinion1516: Improve overall food quality or reduce costs, the prices are unjust for the insipidfoodstuff. The lack of staff also presents students, who often eat between classes, withunacceptable wait times (i.e. to pay for the food you are holding, which has alreadybecome cold). Expand cafeteria hours so that it is open later, I do not remember it closingso early last year.1521: Have food available for people who follow a strict religoius diet. Ma=eaning no onion orgarlic food and have just regular cheese and tomato sandwich.1532: lower the prices1545: people are trying to eat healthy - make healthy food less costly and do away with some ofthe crap food. No wonder we are all fat, we can't afford to eat well.1548: Lower priced foods.1564: Have lower prices on some things.1568: the women who work in there are mean and they close too early.1576: provide more healthier selections1586: I would like that the prices go down. We are students and most are full time students, thatmean that we don't work much,so we don't have enough money to pay our bills and foodStudent Satisfaction Survey 2007 – Q57: Cafeterias – Page 285

1606: the friday hours and food selections are pretty minimal...i understand that the only classesin session are probably the health sciences, however, the choices are very slim.1608: Need more kinds of food with reasonable price and adequate hours of operation.1624: Prices wouldn't be so inadequate if there wasn't a $5 limit. Sometimes I just want a bowlof soup but I have to get more, and I don't carry cash.1625: more latin food1642: glad you finally take debit/credit cards. i never carry cash. thanks for stepping up to thetimes : O )1653: Have more variety.1705: Extended hours...2pm closing is unreasonable1729: They could lower the prices.1730: they could lower the prices, the food could be expspensive1731: lower the cost of the food1737: More hours are not possible, then vending machines with food options. More diversity inthe salad bar.1743: lower the prices on food.1755: More varriety foods1762: I'm a night student and by the time I have class or even when I go to HCC earlier to meetwith classmates or use the lab, the cafeteria is closed. The hours should be expanded toinclude students who are there at a later time in the day, not necessarily until nighttime.1763: do more advertising for our cybercafe on dale mabry - ms mary is the best! let us havecrockpots1767: NO minimum amount on debit card purchases, there are enough students that use debitfor them to avoid or either it to be worth a surcharge. Maybe prepaid meal plans deals.1794: add more varitey of foods, longer hours, cheaper prices, more mark and promos tp getthem in there in the 1st place, maybe some free food events or taste testing1801: Healthier options, other than salad, such as tuna sandwiches on wheat bread would begreat!1803: spanish food is necesari(cuban food)1807: Change the menu..1808: don't charge so much for food, esp. the food that has to be weighed on the scales.1811: offer more food selectiona and better prices for college student( lower cost)1815: i think they need to lower the prices and maybe take some of the taxes off of it..it kind ofmakes you not want to go to any of the stores on campus1818: The hours are what concern me the most, it would be nice if the doors opened earlier inthe morning.1819: get rid of rude lunch ladies1820: I think that coffee, and fruit should be free in the SGA lounge.1834: I usually stop by the Cafeteria at about 10:45 am they're always running low on thechicken and pizza when I go.1850: Open past 2pm.1863: Have later hours for those who takes later classesStudent Satisfaction Survey 2007 – Q57: Cafeterias – Page 286

CAMPUS = PLANT CITY11: Plant City Cafe13: I have no opinion because I see no problems.233: They are very friendly. I am amazed at the variety of food in the store.255: Have one on the Plant City campus.274: Have different meals everyday for the students.383: It would be nice if Plant City had a cafeteria.420: I attend HCC's Plant City campus. And I have two words "What cafeteria"! It seems asif this type of service was left out for students who attend the Plant City campus. It's notfair, especially since the student's enrolled at this campus pay the same amount of moniesfor courses. And a portion of student's tuition are allocated to services such as food.850: Well for starters, the Plant City Campus should actually get a cafeteria907: Lower the prices, we are students and students are poor.1055: We need a cafeteria at Plant City1219: What cafeteria? The Plant City campus does not have a large variety of items. I takemost of my courses at the Plant City campus and I pay the same tuition yet, I do not haveaccess to the same nutritonal resources as those who attend Brandon or Dale MabryCampus. Most of what is sold in the bookstore is outrageously priced and lack nutritionalvalue.1284: havent started HCC yet1331: Longer hours1546: more selection of fods and cheeper foods1583: plant ccity campus need a cafeteria, the price of the food are to spensive1593: More options are needed at the Plant City campus.1717: They need to have later hours for the evening and weekend classes1719: lower prices1789: Plant City needs some sort of Cafe added to the campus. The junk in the book store isvery unhealthy.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 287

CAMPUS = YBOR CITY18: improve to standard40: MORE VARIETY42: the cafeteria needs to have fresh food available and not serve food that has been sittingout and the coffee is usually old in the afternoon and does not taste well. I would like tosee a fresh salad bar.58: FIrst of all the prices of the food are quite high for portion they give. I am not a big eaterbut, we are just students and without solid income yet to pay for the higher prices. Also,there should be more varities of food and not alway fast food styles (pizza, hotdog, fries,and all the fattening food). The coffee is yakki terrible stuff.115: brandon needs to open past 2pm.152: different food in cyber cafe and don't charge for cream chesse161: No Opinion261: Refills should be available. The hours could be different but I understand it is hard otmeet everyones needs. Service is okay the ladies are humorous,good personalities butseem tired maybe overworked? Food is not bad.302: Provide healthier options - enough with the egg rolls bread for sandwiches. Try wheat,etc.323: you could hire another cook340: Although I don't actually drink milk, I hear that Ybor's milk is often sour.475: n/a487: the prices are better than most places in Ybor, but it would be great if they could lowerthem even more.523: How you could improve the cyber cafe is have it open longer to the students because thecomputers are available until 5:00 p.m.607: should offer more healthier foods621: Soup back on the menu would be nice!651: they are fine672: more selection of food698: I WISH THAT TERRY WAS STILL HERE, HE WAS WAS FRIENDLY ANDUNDERSTANDING OF THE STUDENTS, FACULTY AND STAFF. HAVE MOREFOOD AVAILABLE, SOUP, HOT COCO, PASTA, BAKED CHICKEN,RICE,CALZONES. AND THE PRICES ARE CRAZY YOU DON'T GET WHAT UPAY. THE QUALITIES AND PORTIONS ARE SMALL. MAKE SWEET TEAAPART OF THE MENU, PROVIDE MORE THAN ONE MICROWAVE!!!765: Not much, they're fast food cafeterias that serve good food.780: change hour to earlier818: better food and access to wireless internet834: Great job - staff is very friendly, food is fresh.843: nothing860: Serve soy products like soy milk.878: The prices are set a bit high as a college student I can't spend 6 dollars on a chickensandwhich other things though are very reaonsably priced.929: better lay out, more food choices,salad buffets,stStudent Satisfaction Survey 2007 – Q57: Cafeterias – Page 288

947: The cafeteria seems to need more help during lunch time hours. I have only eaten at thecafeteria one time and waited 25 minutes for a veggie burger. I had no time to eat beforemy class, therefore have not attempted to eat at the cafeteria again.982: Provide healthier food rather than fattening food. Everything is fried, or heavy withbread.1051: Make for more fresh foods rather than fried.1077: meats and soups need to be seasoned and prepared better to suit our taste buds1108: provide more of a variety of foods, hire a new cook who will not mess up orders everyweek when a person orders the same food everyday1126: Have a more clean facility and staff. BETTER CUSTOMER SERVICE1145: THE PRICES ARE OUTRAGEOUS!!!!!!!!!!!!!!1170: very little vegetarian or dairy free products (i'm lactose-intolerant so it makes it veryhard) also, i could easily walk to subway and get cheaper sandwiches1269: Get a Starbucks Coffee.1271: Later hours for evening students1291: Give the lunch lady (ybor campus) a raise and tell her she is awesome.1305: cost!1373: no opinion at this time1381: add more staff at the menu1395: More selection and more healthy foods.1442: it would be helpful for the cafeteria to be open all hours the school is open1458: Give more hours.1471: More selecction of food1525: more selection1559: more availability in the afternoons1587: I am a evening student. It would be nice if they remain open during the evening hours.1621: more food selection..1646: honestly, ive only bought french fries, once in ybor. so i really dont know?1657: food selection, we should have food from real vendors like chick fil a and taco bell1724: Get a Starbucks!1750: at time when the cybercafe is open there is no variety of foods for selection. it seems thateverything is geared to the cafeteria. the cybercafe is quiet and at time convenient to thelocation of classes. There needs to be more variety in the food selection rather than anempty refrigerator.1760: I love the staff in the caf and the cyber cafe1836: The prices for for the Ybor Cafeteria is HORRIBLE. For the quality food the price shouldbe lowered. I went to purchase a small 12oz coffee and she told me a 1.40 for .40 more Icould just go to starbucs and get a graunde. A small coffee used to be under a dollar itsjust outragious. I barely eat their any more, I bging my food with me, or go somewhereon 7th ave.To get my money worth.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 289

CAMPUS = MacDILL CENTER1154: They require more people.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 290

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 291

CAMPUS = OTHER833: open later would be nice927: n/a1053: I like the convinience and low prices of the little cafe at Brandon (in the front of campus).1444: Add more health friendly dishes like grilled chicken instead of fried chicken figers; aswell as salads or veggies instead of french fries.Student Satisfaction Survey 2007 – Q57: Cafeterias – Page 292

Q58: WHAT FRANCHISES WOULD YOU PATRONIZE IF THEY WERE AVAILABLE ONCAMPUS?CAMPUS = BRANDON45: MacGrill63: taco bell cause they are cheap. Arbys cause they are healthier.74: papa johns, arbys, einstein bagels, paneras90: starbucks taco bell125: chick fil a, subway, tijana flats139: pizza180: STARBUCKS, MCDONALDS,192: Burger King, Subway, Smoothie place194: McDonalds and Taco Bell.199: taco bell, mcdonalds, chickfilae227: Paneras253: taco bell, sonic262: Taco Bell, Subway, Wendys would be great!!!263: none267: Maybe some type of icecream store, but honestly I am a true college student, poverty andall and I appreciate the reasonable costs in the food already offered. Compared to mostfranchises that have a good quality of food, the on campus establishments are cheaper.271: i would just like food at all class hours not fried food or just a bagle272: Starbucks281: I would patronize Subway, Taco Bell, Pizza Hut, McDonalds if they were on campus282: subway and chick-fil-a300: subway311: chick-fila , taco bell, mcdonalds, pizza315: no comment328: Subway, tropical smoothie, and any other healthy food center.351: chick filay387: Subway389: STARBUCKS!!!409: Moe's Southwest Grill413: einstiens, subway415: I believe that it franchises wouldn't make a difference as long as the cafeteria offers awide variety of HEALTHY foods.418: Chik-fil-a, any ethnic restaurants...Pretty much anything with an agreeable price.422: chick fil a , subway433: Starbucks and maybe some healthy food restaurant with wraps or smoothies.444: Subway449: Chick fil a; Taco Bell; McDonalds457: mcdonalds474: Starbucks, Einstein Bagel Brothers, Wetzel's Pretzel's, Pizza Hut, Moe's495: ANY.497: Subway, Arbys, Blimpies, Philly Connection, Steak Escape, Five Guys, Panda Express509: none the campus population is heavy enough without fast foodStudent Satisfaction Survey 2007 – Q58: Franchises – Page 293

543: Subway,Taco Bell, BurgerKing568: Krispy Kreme578: Any584: any that allow a broader menu.600: tropical smoothie cafe. They have wraps, sandwiches, smoothies, soups, cookies, andsalads.602: subway616: Most likely none due to the pure fact that they'll be more expensive than what we havenow618: More health conscious selection would be ideal: Subway, Sweet Tomatoes. Over allfresh food such as fruit, vegetable, less fried, more juices, and the such.630: taco bell, chicfila, wendys637: What we had when the new cafeteria first open was great, and did not need changing.But, now with less to chose from and and the quality worse, the hours less. I can leaveand go somewhere else.647: Starbucks652: Hooters.665: Subway685: starbucks690: A Subway.718: pizza, subway729: Smoothie King or a place along those same lines, I think would be quite prosperous foryou, and students would like it.769: starbucks and chickfilla770: nothing, everything is fine, i only eat once between classes so i don't really have muchtime of a choice.772: Chick fil A, Tropical Cafe775: Subway786: chick-fil-a, subway/quiznoes, evos792: ???806: star bucks, chik fil a816: chik-fil-a822: mcdonalds, einsteins bagels, subway875: Subway886: arbys893: McDonald's, Wendy's, or Subway's911: Starbucks, einstein bagels, robeks, jamba juice917: subway919: starbucks, taco bell, mcdonalds, subway.965: Chic Fil A968: taco bell :)970: STARBUCKS!!! Chick fil A, Mc Donald's, Taco Bell984: none985: Wendys990: golden carral or duncun donutsStudent Satisfaction Survey 2007 – Q58: Franchises – Page 294

1019: Getting a franchise resturant in there will not make much difference to me. Good food ata resonable price is the best way to go.1025: subway1050: chick-fil-a, starbucks.1057: starbucks1063: starbucks, subway1078: none1080: chik-fil-a, taco bell, pizza hut, hungry howies, subway, wendys, anything that tastesbetter than the food being served now1082: Coffee Shop, fruit stand.1107: taco bell1113: something healthy1122: get subway1123: Some sort of fast food in the cafeteria.1133: Probably a chinese place, or somewhere that had fresh fish.... if it had to be fast food typeof food, Wendy's or something like that.1168: starbucks1185: Starbucks1206: Starbucks Checkers1211: subway, pizza1215: subway, mcdonalds, taco bell1238: Chick Filet, taco bell, subway1241: Mc donalds,tacoBell,subways1258: Subway, Starbucks1286: mcdonalds, pizza hut, chick fil a, arbys, subway1297: Anything affordable1322: Chick Fillet1343: Subway or something that is reasonably healthy.1377: Starbucks, Pizza Hut, Taco Bell, Crispers and ANY brand of ice cream!!!1385: pizza hut, starbucks, and chick fil a1407: subway1413: Subway, chick Fil a1432: Mc Donalds, Taco Bell, Subway1435: Taco bell1445: in n out burger1455: subway1464: starbucks !!!!1469: Subway1472: gloria annes or a pretzel shop1507: Any pizza places, or restaurants with the exception of fast food.1509: Starbucks!1517: pizza hut, chick fa la1529: Chik-fil-A1535: Wendys1543: burger king!1562: Starbucks, and quiznosStudent Satisfaction Survey 2007 – Q58: Franchises – Page 295

1571: Subway, Chick-fi-la, and Robeks1633: Chicken filla and subway1682: chik-fil-a, sushi1700: n/a1703: Subway or something healthy along those lines.1708: An outside, NON-SMOKING cafe and eating establishment1726: whole foods grocery.1765: ?1781: Chick-Fil-A, Burger King, McDonalds1785: Wendy's, McDonalds, Checkers.1812: subway..chick fil a...chillis1831: McDonalds,Taco Bell1835: Checkers, Taco Bell, McDonalds, Burger King, Krystal's, Chick-fil-A, Wendy's, Steak &shake, etc.Student Satisfaction Survey 2007 – Q58: Franchises – Page 296

CAMPUS = DALE MABRY3: pizza hut23: Subway28: any variety30: Chickfila, Pitas, Subway. Wraps/sandwiches/salads.33: subway37: none49: None54: any59: I have no preferences.72: Subway, really anything though83: Starbucks, Subway96: SUBWAY100: Subway and Starbucks.123: Einstein bagels.140: star bucks.. freshly made sandwiches..142: Starbucks, Taco Bell, Duncan Donuts, Cinnabun146: Starbucks162: starbucks, any sandwich shop166: Starbucks, Subway178: subway181: Zaxbys, Burger King, Taco Bell200: Gladstone's Grilled Chicken, Evos, Sweet tomatoes, Pitas Republic, any healthy foodchain207: Taco Bell209: Subway, Taco Bell, Burger King, McDonalds217: mc donalds or BK, taco bell, boston market220: A good coffee stand!225: subway, firehouse subs, or quizno's226: starbucks229: starbucks239: Not sure....something nutritional243: almost all. sub shops, pizza, salads252: Subway, Chik-Fil-A, any other various things, taco bell, etc.265: Taco Bell, Pizza Hut Express279: Burger King, Starbucks, Subway294: starbucks310: Burger King, Subway, Wendys, McDonalds312: chik fil-a, mcdonalds, burger king347: Subway, Wendy's, Jerkhut, Starbucks, dunkin donuts etc349: 1. Einstein bagels, 2. smoothie king, 3. subway, etc352: subway,chik-fil-a356: Chick Fil A363: None364: spanish cafeteria por breakfast, lunch and snack376: Healthy foodStudent Satisfaction Survey 2007 – Q58: Franchises – Page 297

381: Subway & Taco Bell393: Chick-fil-a398: Taco Bell, Subway, Chipotle.416: subway434: Miss Mary is wonderful and you should giver her more room!453: Fast Food- Taco Bell, Mc D's465: miami subs483: taco bell subway493: chic-filet501: Chick-fil-A, Arby's, Taco Bell, a Natural Food Market, Quiznos, Mama Fu's Asian cusine502: Chic-Fil-A, Pizza Hut... (but would honestly like to see the Cafeteria hours extendedbefore expanding into Franchises)549: None.552: I really don't think we need that, but maybe fee free atms would be nice.560: Boston Market569: Subway, Panera, Pitas, any sub shops. And Chik-Fila572: Subway, Starbucks,573: non fast foods596: Starbucks and subway601: it seems like it should be less expensive for the hot dogs606: Creepers - Publix. This would be a great improvment compared with what HCC has tooffer in terms of health opitions.610: Starbucks612: Taco Bell623: I an not hard to please. Thank you.624: Subway628: mcdonalds,wendys,starbucks,etc.........635: Taco Bell.653: None, please do not consider a franchise. Kids/Young adults need to eat healthy and notbe tempted to spend their extra dollars on fattening and unhealthy junk. Keep the homemade caf going!657: starbucks659: Starbucks, any kind of sandwich shop. Maybe like a Quiznos.667: Chick-Fil-A, Starbucks, Sonic, Wendy's, Burger King, et al.675: Subway677: chic-fil-a, subway678: starbucks679: Subway691: ANYBODY PLEASE !!!!!!!!!!!!!!!!!The food in the cafeteria is getting pretty nasty I useto eat here all of the time because I loved the food here Now I find myself going out toeat rather then staying here on campus because the food is gross693: Taco Bell or McDonalds but definitely Chik-fil-a712: fire house or any local franchise, nothing like the big corpoation733: DRPEPPER!!!!! HCC Must Get drpepper.736: Ms. Mary needs a bigger place to make her delicious meals!744: subway, pizzahut, burgerkingStudent Satisfaction Survey 2007 – Q58: Franchises – Page 298

749: nothing751: none764: coffee shop768: wendy's and subway774: Panera Bread789: Starbucks!793: NO FRANCHISES Support local people808: Chic Fil A809: subway... pizza hut...813: mc donalds837: mcdonalds breakfast840: i would recomand subways, there sanwhiches are good841: healthy ones...don't like junk food846: none847: any coffee shops, any fast food places (like moe's, taco bell, burger king, etc)874: Checkers876: Subway or any other sandwich shop. Panera bread. Starbucks.882: anything BUT fastfood900: Most of them are unreasonably expensive for example a basic salad which is weighed ona scale cost $ 5 or more and is just a few spoons. The serving containers/plates areextremely small for the price they charge. Same food cost way less than what we pay for.A beagle is $ 1 yet I can buy two for one in a grocery store906: I prefer not to eat at franchises.910: Subway, perhaps. Something that offers healthy alternatives not just fastfood.920: Subway, Quizno's, Chili's.923: Any place that offers healthy food choices.964: I do not care. I just like variety979: i dont know986: Subway and Smoothie King992: subway, mcdonalds997: not really sure1003: Subway1017: subway1018: any chinese style food company1022: I wouldn't, I really just go for a slice of pizza Monday afternoons.1024: Chik-fil-A, and Subway1028: Starbucks, sandwitch shop like Subway, Lenny's, Quiznos1046: no fast food, lets promote healthy foods if we are going to bring in a vendor1065: subway1089: I dont know I need more information1096: not subway...1100: Mcdonald's & Wendy's & Chic fil A1115: Taco Bell, McDonalds, Subway.1134: dunkin donuts....starbucks1138: N/A1142: chic fil a, starbucks, or other coffee type shop, bagel/smoothie shop, moe'sStudent Satisfaction Survey 2007 – Q58: Franchises – Page 299

1150: STARBUCKS!1152: Chick-fil-A, Subway, Quizno's1157: Chick fil a1162: wendys, chick fil a, mcdonalds1169: subway1178: Any with healthy options.1192: I'm really not that picky. I'd just be happy to have something available at night.1195: none1197: Sure!!!1204: I enjoy all of the restuarants and eateries.1208: starbucks, chick-fil-a, subway1234: any1244: I am satisfied with the selections on campus and would not prefer a franchise.1251: taco bell, subway, burger king, pizza hut, ice cream or smoothie franchises1252: i dont know1255: Subway1261: subway!1267: ?1276: Starbucks,1282: burger king, taco bell, kfc, mcdonalds, starbucks, popeyes,churchs, wendys, cheeckers,SONIC!1296: Chic-fil-a, einstein bagel1298: subway or mc dolnalds1303: subway, wendy's, and checker's.1353: Chick-Fil-A, Starbucks, Pizza Hut and Charleys/Steak Escape.1356: STARBUCKS1370: Evos, chickafla, mellow mushroom1380: Chick'fil'a, a pizza place, subway.1419: Subway, Pizza Hut1420: starbucks or any other coffee shop1426: Subway1436: checkers1448: Anything that is NOT FAST FOOD JUNK........I think Colleges and Universities need toset the example when it comes to eating healthy food - most of us have intense schedulesand it's hard when you can't find healthy choices...1450: McDonalds @ Dale Mabry, KFC, Taco Bell, Wendy's1453: Taco Bell, McDonalds, Subway1467: Ice cream.1470: Starbucks1473: I would like to see a Jamba Juice or some sort of Smoothie franchise. Also, a cafe withPitas and other healthy alternatives1513: Probably any1514: no opinion1536: burger king, smoothie king1548: Subway!1564: SubwayStudent Satisfaction Survey 2007 – Q58: Franchises – Page 300

1568: none1586: ??1596: SUBWAY kcf1599: Starbucks Coffee1606: subway1608: subway1611: starbucks or dunkin donuts1624: Subway, Wendys, Taco Bell1625: healthy food1642: ?1653: Panera bread1664: any fastfood resturant1705: Mc Donalds, Taco Bell, KFC1729: Chik-Fil-A, Cajun Grill, Subway, Taco Bell, Wendys, McDonalds, I mean...basicallyeverything.1730: chik-fil-a, pizza hut, subway, taco bell, mcdonalds, burgerking, everything1731: starbucks, chick-fila1737: Panera Bread1743: starbucks1747: Starbucks1755: subway,1763: extreme juice , einstien bagels1767: Burger King, Mcdonalds, Subway1792: subway1808: chick fil a1818: Starbucks and Subway would be fantastic!!1819: chic-fil-la, mcdonalds, burger king, taco bells1820: I do not know1850: coffee shop1859: subway, mcdonalds.Student Satisfaction Survey 2007 – Q58: Franchises – Page 301

CAMPUS = PLANT CITY13: Plant City233: Subway!!!!!!!!!!!!!Taco Bell!!!!!!!255: Any266: Subway274: McDonalds,Quiznos,Checkers,Taco Bell, Long John Silvers383: KFC, MCDonalds, Wendy's, Panera's, Crispers,420: Whatever franchise was available555: chick-fil-a and mcdonalds907: Mc donalds, wendys, subway.915: Subway957: make more food options available at plant city, they need something more than a fewsnacks at the bookstore1219: McDonald's Chick-fil-A. planet smootie, subway star-bucks, dunkin doughnuts.1284: havent started HCC yet1331: Anything with a sub sandwich1468: Wendy's, Subway, or KFC1546: mc donalds chick fil a taco bell1574: star bucks,1583: nothing is available at plancity campus1593: A corner deli like the one at Dale Mabry where you can purchase made sandwhiches andsalads.1789: Any...Salads are great, places that offer some healthy choices.Student Satisfaction Survey 2007 – Q58: Franchises – Page 302

CAMPUS = YBOR CITY25: subway or Moe's42: just about any of them that offer healthy and good food58: No one. Just add more selections of healthy fresh food and not ready made from the can.115: chick flia152: all of them like usf161: No Opinion224: arby's, chik filet, taco bell, quizno's, wendys260: Anything vegetarian261: Evos, Jerkhut, Chikfila, Boston Market302: Subway, quiznos, Crispers306: Chick Fil A, Taco Bell313: taco bell some type of salad bar323: i need my coffee in the morning if there was actual expresso drinks avail. i wouldn't goto starbucks all the time...340: I like Subway, and Chic Fil A475: n/a487: Anything with a dollar menu would be great.492: Any type of sandwich, soup shop. Simple and easy.607: subway696: none698: DIFFERENT JUICE VENDORS.765: No franchises on campus please.780: none818: burger king for their salads and frozen coke843: Chic fil A and Quiznos860: Subway and McDonalds with a KFC.877: Wendies or Burger King929: starbucks,mcdonalds,smoothie king,974: Starbucks982: Subway, Smoothie King1047: Pizza Hut, Quiznos. There should be a Panera on the Ybor campus, or in the generalvicinity.1051: Chik-fil-a and Evos and Starbucks or Indigo Coffee1092: mcdonalds1108: subway1126: Chik-Fila, Pizza Hut1145: Subway, Coffee Shop (ie Dunkin Donuts). Something that gives student reasonableprices and good food.1170: some kind of smoothie place1186: Starbucks1223: chick-fil-a. tropical smoothie.1235: subway1269: Starbucks..1270: subway, firehouse subs or five guys hambergersStudent Satisfaction Survey 2007 – Q58: Franchises – Page 303

1291: Personally I believe HCC should take a chance on marketing its own name. Take on amajor company and collaborate on making "HCC" specific drinks, and foods. I believe itscheap and easy to have a big company come in and offer their product. Having afranchise would just be another reminder that the student is in community college. I feelthat, when asked, the majority of students opinions will sway towards the feeling of "Imin community college temporarily,BUT im going to *blank* University soon".Community college is a stepping stone, but why does it have to be treated as if it were astation? "Oh cool, HCC's got Chick Fil A,!!"...Another great way to seperate the massesfrom the idea of being a student, and having pride in HCC.1373: mcdonald's, wendy's & chik filet1381: none1395: Subway1458: Nothing1471: Pizza Hut or Hungry Howies, Mc Donalds, KFC, Subway (like USF)1511: chick fil a1515: Taco Bell, Wendy's, Arby's, KFC1559: subway1587: mcdonalds and pizza hut or chinese food. How about a food court.1620: dunkin donuts1621: subway or mcdonalds.1646: TACO BELL!!!!1657: chick fil a, taco bell, qdoba, mcdonalds1724: Starbucks!!1757: hungry howies pizza1760: none1836: The cafeteria is ok the price adjustment needs to happen.Student Satisfaction Survey 2007 – Q58: Franchises – Page 304

CAMPUS = MacDILL CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q58: Franchises – Page 305

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q58: Franchises – Page 306

CAMPUS = OTHER833: chick filet927: n/a1053: Sandwiches, like Subway or Quizno. Taco-Bell. McDonald's (or Wendy's or BurgerKing).1444: Subway1643: Subway, Chick fil-a, Wendy's, Taco Bell, Mcdonald'sStudent Satisfaction Survey 2007 – Q58: Franchises – Page 307

Q61: WHAT COULD HCC DO TO IMPROVE ITS BOOKSTORE OPERATIONS?CAMPUS = BRANDON7: FREQUENTLY THE BOOKSTORE IS OUT OF THE BOOK OR BOOKS I NEED IF IDON'T PURCHASE THEM EARLY.20: No opinion.21: They need the distance learning books on the back wall more known because it is reallyeast to miss. Also during the beginning of the semester they need more help becuase italways takes forever to get through the lines and even longer when the computers godown.32: nothing they do a good job53: I think that all books for the Macdill campus should be carried at every campus. Thereason that most people take classes there is because they work throughout the week andneed weekend courses. Only offering these books at the Dale Mabry campus is notconvienient for woking students.63: buy the brandon campus new computers for their bookstore. They had alot of problemsthis past semester due to aging equipment.74: they need to order more books to have them in durring that first week of school wheneveryone needs them, they always run out too soon, i would rather see too many booksthen have to go somewhere else90: make books less expensive103: lower the prices111: By allowing the different campuses to use the same textbook116: make the books more affordable to students!!117: Make sure the books arrive in the bookstore sooner than a week before classes.Not beingable to depend on the bookstore to have an adequate supply of textbooks contributes tothe stress already present in a student. Also, the long wait in line can be verydiscouraging to the student.He/she may have to stand in line for apprx.40 min. just tocheck out their textbooks!What should be of most concern to the college is the faultycomputer system the bookstores have. When the computers at the checkout in thebookstore "froze",students had to wait in line until the computers would start backup.This indicates to me that HCC is not taking care to supply adequate computers for theheavy load of customers the bookstore serves.118: I don't understand how Instructors can make their own textbooks mandatory and sellthem in the bookstore. I've had two classes where teachers forced you to by their booksfor $50 each. Seems like conflict of interest.120: Lower used book prices, extend buyback period135: I never had any issues. The only thing that bothers me is the price of books on campusare higher than off campus book stores.149: Later hours.151: have more books on the shelf155: Find a more stable technical and computer system.173: This last semester at the Brandon Campus almost every class had new textbooks. I wentover three times to get them and they never knew when they would be coming in.180: NOTHINGStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 308

194: Have more lines avaliable or enough walk space to get your books while others are in linewaiting to pay for there purchase.197: nothing208: Buy back more books.223: Books are too expensive, and it's almost impossible to sell them back because theychange the books every semester. I have a ile of books at home that I will never ever useagain244: nothing. I think everyone at the bokkstore is great. they are always very helpful and ifthey don't have the answer to a question, they get it.263: Quit trying to make so much money off students.271: not tell me that the book for a class i dropped at the beginning of the term b4 the dropdate can not be returned even with receipt because they are not buying back that book281: When new books come in it would be better if they came in a few weeks before classesstart. For the fall semester some books were not in until the day classes started or eventhe day after at the Brandon campus.284: n/a303: cheaper materials308: staff should be more helpful.311: LOWER THE PRICES315: i belive they should make the books cheaper so students can afford them320: the prices os books387: More registers389: Lower your prices!!! Actually have the books more than a few days before the semester.I have come in looking for which books I will need for classes at approximately 2 weeksbefore class and no one seems to have a clue. Empty shelves, no tags, no information,and the clerks just say they can't help you. When the books do come in, you areconsistently more expensive than just about every other place to get books; starting withThe Little Red Schoolhouse.396: longer hours407: Offer a cheaper way for sudents to pay for books especially when they are short on funds.409: Make the books cheaper412: Have a lot more used and new books for people to buy.415: In most cases, there is only one cashier for check outs therefore causing a lot of time topurchase the books. The idea of leaving my personal belongings in the front, vulnerableto theft is silly. I am aware of the bookstore's precautions on book theft, but the least theycould do is create more cubby shelves for the amount of students that take advantage ofthe bookstore, which is more than 10 per visit.418: They could have the books on time (though I realize that isn't always their fault) andenough books!! If I didn't have a scholarship to the bookstore, I would not shop there.The book prices are WAY Too high and I can get the same thing- new even!- from theinternet or a friend.422: ntohing they are great. the people that work in there are so helpful and i like how thereare security guards just in case anyone trys to steal anything.433: LOWER PRICES!440: Operations are fine. The price of the books are ridiculous.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 309

444: Better communication between book store staff and teachers, as well as publishers. Getorganized.449: Lower Prices the one down the street is sometimes $20 different457: buy back any books...old and new...even if they are not used anymore463: Again, more staff is needed at peak times. There are a lot of students at the school rightbefore semesters are starting.474: There are not always enough books for everypne to purchase, they run out of supply. Thereturn/ecxhane policy is a little inconivient as well.477: Make it easier to find bookstores.480: No suggestion.485: nothing everyone there was very helpful497: They usually have the books I need, when I need them. I have once or twice when it camedown to the wire, but have gotten my books before classes started.507: too damn expensive521: I had to go back a few times just to get the right book. I had to wait on the shipment.539: Have more competitive prices, compared to the used book stores and options avalible online, the campus store is expensive. The only time I would buy a book there is if the bookI need for class is only at the campus book store543: More Selection.553: Have enough books.563: stop charging exorbant prices that gouge out our eyes568: Lower prices583: I try to purchase used books when possible to cut my costs. The only thing that preventsme from using HCC's bookstores is the limited selection of pre owned books.584: lower the prices! I've spent nearly $600 this semester alone on books for 5 classes.605: Lower prices to make the more affordable to students.616: A boat load cheaper would be nice...The books cost as much if not more than the classeswe're taking618: The staff at Brandon campus is always rude and unhelpful to every customer when I go inthere, so I do not shop at that bookstore for that very reason!!!!!!!!!!!!! Regardless of theprice difference between on and off campus bookstores. I actually purchased books offcampus at a higher rate because of their nastiness. I actually left campus to go offcampus to get scantrons one time. I won't even but one dollar worth of product fromthem any more!!!!626: Make everything cheaper630: lower prices636: When I attempted to purchase a book, the bookstore did not have the book nor could theytell me when it would be in stock. Since it is known what classes and how many studentsare taking a particular class, I can not understand why the books for classes are notavailable.637: Quit charging so much for the text books, and if they are going to use the same text book,then give the student more money on there buy-back books. The little money they willgive a student the student will either keep the book, or sell them to other students formore money.645: Thay are fine647: Don't run out of books that the campus is offering!Student Satisfaction Survey 2007 – Q61: Bookstore – Page 310

652: Lower the prices.665: I believe if the bookstore carried more copies of the books729: Again, making store hours later, especially during the rush of a new semester, for thosestudents who attend in the evening and cannot take time out during the day to make itcampus.746: Later hours would help.759: The student assistants are not friendly.769: more reasonable prices or discounts770: more staff?772: I had an encounter with buying a book in ybor but the class was in brandon, SAMEEXACT BOOK but the book didnt have the CD in it so when I went to Brandon to buyjust the disc the lady working in the book store was very rude and said NO and made mebuy the whole entire book again. HCC is all the same and I think that if a student goes toBrandon or Dale Mabry, they should be able to buy the books wherever is conveinant forthem and not be put down786: lower prices, sell more used books791: Make sure the students working in the bookstore realize it is a job, and not their personalsocial time. It is frustrating to race over there from work to get books, and the clerk is toobusy talking to girls, and trying to flirt.792: I do not know.802: Put a cap on the amount of money they are allowed to charge for books, it is veryexpensive806: cheaper821: If possible lower the costs. The cost of the textbooks for my courses was almost the costof my entire tuition bill. And some of the textbooks are cheaper dirrectly from thepublisher for a regular student. My chemistry lab book cost over $100 at the bookstore,yet the publisher sells the book on their website for $75.822: improve on wait times to purchase an item during peak times823: Lower prices!885: lower prices886: nothing893: I feel they should keep the same books for the semester longer than they are now at lease4 years. All the campus should use the same books for the semester also.902: Possibly increase the ability to check more people out as far as registers go. Add somemore staff during the time classes start, but overall the bookstore is fine.911: Have the books available BEFORE classes start922: Order more books for academic courses.931: Nothing. They are doing a great job958: have sales, or christmas sales for the new semester.965: Have more people available at purchasing time so we don't have to line up for an hour.967: Offer competitive pricing for used books.970: Buyback our books, don't change editions or stop buying because there's too many instock.971: Give them a more adequate idea of how many students are taking each class as they oftenrun out of books at the start of a semester.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 311

973: have ALL books available close to the start of term, this term the ENC 1102 books wereon back order for two weeks into the semester.984: Be cheaper985: They don't have a good selection of things like pencil sharpeners. I have better luchfinding accessories for school at a Wallmart or even Walgreens.990: nothing993: Prices are ridiculous. I've been to two university's and books were cheaper there.998: Brandon campus should carry books for the MacDill campus. Everytime I drive all theway to Dale Mabrey and usually they sell me the wrong book. Not to mention that whenpeople take a class at the base it is because they need a class that works around atraditional work schedule, I do not like to have to take a day off work to drive to DaleMabry to buy a book.1007: waited to get my business books. They arent available as soon as you register for class.Especially when they have changed books1019: The bookstore staff is usually misinformed about the required books and supplies for myclasses. I think that better communication is needed to make sure they have all of theinformation they need to do thier job.1025: make more books availible and cheaper1027: stock up on their books a few weeks before classes start.1032: I would like for the bookstore to either rent out more books or be able to sell them back ata price that's at least somewhat fair to the student. I shouldn't pay seventy dollars for abook and only get five dollars back when I sell it.1050: Make the buying process more smooth and quicker for students.1078: none1080: order more books so you dont run out!!!!!!1082: By not financially raping the students with text books being re-written and over priced togain more money.1114: Be more competitive with pricing. Sometimes I order books from Textbooks.com orHalf.com because of the huge price difference.1122: get the books earlier1123: Make it possible that the bookstore can develop a waiting list for books and a calling listto inform students of a new arrival.1128: Stop selling books they say they will take back the next semester then not take them backbecause that same book now comes in a package. Customer relations are weak.1133: LOWER THE PRICES! The prices are unreasonable. Not only that, but changing theprices day to day is unacceptable. The same books should not cost $8 more the next dayof going. If the prices MUST be raised, raise them at a certain time every few weeks. Notday to day. They are the same books that were on the shelf yesterday, they didn't getmore valuable.1155: Extend the hours of operation1171: cheaper books1211: No comment!1239: Lower the prices1286: lower prices1292: lower prices1297: NothingStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 312

1299: lower the prices of the books1307: nothing1314: Nothing, I love the operation that tehy have there where I can put everything towards myfinancial aid.1322: No comments.1330: Do not change.1344: The only problem with the bookstore I have ever had is they did not have my THE 1000books.1375: Have more used books. Buy back books w/DVD's that don't need to be registered if theperson has the DVD's or CD's and they are in good condition.1377: More competitive pricing. If books are offered they should be buy backs at the end ofthat same semester!! I have had to purchase brand new texts books from that bookstorefor the past 2 semesters. These books were not available at any other bookstore. Then atthe end of the semester they would not buy them back. I paid a fortune for these books,and they were in excellent condition. That is not fair that they will not buy them back ifthey are required books for a class!1385: cheaper prices1407: Hire and survey students about their customer service, Have friendlier staff, EmployKNOWLEDGEABLE staff and have prices on the shelf tags for the textbooks so we dontget mystery textbook prices at the register. At Books and More, Inc., their mark-up is25% on new books as opposed to your 33.33%. Their used books are the net price plus33.33% times .7 and that calculates their used books. When your prices are close or rightat theirs, they will lower their prices $1-$5 on most books and about $10 on the higherpriced such as anatomy, physics, and math. They won't price below net. In addition, theyparticipate and advertise tax-free participation and will extend their refund policy at thesame date as yours. Single scantrons, single blue books are free unless they are boughtpackaged in 6 or when a customer buys more than 3 blue books. At point of sale, allcustomers are told the last day or refund. This is courteous. HCC loses customers due totheir impersonal people sk ills especially Brandon Campus's [staff member]. 20% ofHCC customers are lost because of [the staff member’s] attitude. Books and More alsoestablishes better and consistent relationships than the bookstore managers. THESE AREJUST SOME OF THE WAYS WE TAKE YOUR CUSTOMERS! I know, I used tomanage one of the stores.1445: More staff. Shorter lines.1455: nothing1464: make them less expensive1469: Have a bulletin board where students could advertise books needed or for sale to helpdefray costs.1472: i'm not sure1485: make prices cheaper1507: Although bookstores usually have enough books, they should be given informationregardng the number of students who will need a particular book each semester, so thatthey can make sure that they order enough.1509: I am pleased with bookstore operations.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 313

1519: the price of the textbooks are too high for classes only offered at this campus and then thebookstore won't buy them back. If it's only offered at one campus, then they should berequired to buy back the books1528: The Books are really expensive and some times not essential to the class. On top ofbooks, now we need webct subscriptions for most of the classes. A book buyback policythat would be available mid-year also would be benificial instead of only having newbooks available for sale.1531: Stop raping the students with the prices. When buybacks are available, don't refuse anew textbook because there is a new edition.1552: The operations are fine, i just get a better deal where i go, unless I have to get a specificbook made for that teacher.1562: They are to expensive1566: More staff on the floor to help customers find the books that are needed for class.1573: cheaper and/or used textbooks1604: nothing. good job conducting1612: lower book prices1622: More new books.1647: nothing1651: Make sure that the bookstore has the textbooks in stock before classes begin. Thissemester, Fall '07, I was unable to purchase the text for Ichthyology(ZOO1450) becauseit was not in the bookstore. I had to find it online, purchase it there, and pay for shipping.I found that to be very inconvenient.1700: n/a1703: Have the aquaculture books I need. It is a program there so you should offer the coursematerial. These are books I would often utilize and I do not sell them back. I think mostother students in the program hold onto theirs as well.1723: cheaper books1726: make sure to place instructors' orders in time to receive the books before classescommence.1727: Nothing1736: The prices are outrageous!!!1765: Prices Lowered.1783: Have the prices on notebooks and pretty much on everything that they sell.1788: lower prices1798: Cheaper if at all possible. We are students, it shouldn't be a profitable organization to ripus off on books. We are already paying to attend.1814: try to match prices with books for less1816: lower the prices or give away free stuff or once in a while have discounts on differentitems...1832: books are extremely expensive1835: Lower textbook prices.1843: load up on booksStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 314

CAMPUS = DALE MABRY9: they could have more "used" books or better priced books. I don not qualify for anyfinancial aid- and it is very expensive to pay for my classes and then pay $200- $200 inbooks per semester10: they are very helpful in the bookstore12: lowere the cost of books.... simple as that15: trade in more used books then resell them so there are more affordable prices on books28: Prices30: Cheaper prices.33: friendlier staff. be informed about the difference between a purse and a backpack.37: The bookstore fits my needs41: LOWER PRICES!! get more people to work there because the lines are horrible49: Give the Dale Mabry Bookstore more space and a small, adjacent warehouse54: The bookstore is nice, the employees are friendly, the only thing I would improve wouldbe more supply of books. Every semester if aren't the first one there to get your books,they always seem to run out of the courses I'm taking.57: less expensive!!!!!!!!!!59: Have an online system in which we can find information about the books that we willneed for the semester, and we can order the books online and then pick them up at theschool bookstore without having to stand in line.61: have more books in stock during the beginning of the semester because they tend to runout fast67: Provide students with the ISBN numbers of books over the phone. Why? "most" studentsthat attend community colleges are somewhat poor, some are single parents, some arejust plain poor like me, if a student can save 3$ on a book why would you want to stopthat from happening? Lets make the rich richer eh!69: I've never had a problem at the bookstore. Those people are very helpful.71: there was not enough books for one of my classes. make sure have enought books for theclass size.75: Have enough books on hand to meet the demand each semester. Look for better dealsregarding costs to student.83: Lower prices, the mark-up is outrageous!93: get all of the books on time105: it is just fine123: outsource. Such as Barnes and Noble.124: Offer online purchase and reservation of books, it could cut down on the huge lines at thebeginning of the semester.127: inprove the flow of traffic in and out of the store. Increase the number of helpers.130: THE LOOOOOOOOOOOOOOOOONG lines140: have the materials for each teach not just each department. i ended up purchasingmore then I needed or didnt need. and didnt get what I needed.141: wait wait wait142: CHEAPER!!!146: Be cheaper and open whenever the campus is open, including in the evening and onweekends158: perfectStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 315

159: Lower prices.162: reduce prices and have more knowledgeable staff.166: more staff.181: Lower the prices of the books186: cheaper books.188: allow buybacks for the nursing program200: have more educational stuff, the most compete bookstore is the dale mabry one205: the books are too expensive and always out of stock, sometimes when I ask for help withmy books they give me the wrong books.207: More used books, and free lockers so you don't have to pay to keep your bookbag safe213: Cannot think of anything.216: Not very friendly.221: The books are WAY overpriced.226: Lower the prices, books weren't meant to be purchased with an arm or leg229: no suggestions234: More nursing materials. Up to date resources235: cheaper!!239: Prices seem somewhat higher than those of online prices....think I will check this optionout next term.241: They are very rude and unhelpful.248: cheaper prices252: be a little less negative when asked about books that havent come in til a DAY before aclass starts... and not be such jerks about the return policy... the proof of buying it at theschool was provided and they STILL wouldnt take it back, and i had everything ineeded... the guy just didnt "feel like taking it back" most ridiculous experience ever.256: Get the required books in sooner... I hate starting class without my book...258: buy used textbooks at a reasonable price. dont screw us over and then raise the price ofused textbooks when you gave us $15 for it279: Make books cheaper.285: no suggestions at this time286: Have the right amount of books available. This semester I had to go to the library 7 timesin order to get my Basic Nursing book. They didn't have it until the week before the test.287: New Student296: During the beginning of the semester, it would be more helpful if the students knew thebooks a certain teacher recommended and also that there stay a constant supply of acertain textbook, before it went to where there was none on the shelf at a certain time.299: no opinion310: I took 3 online classes, 2 from the Brandon curriculm and one from the Dale Mabry one.When I needed course material I had to go to the respective book stores. I fullyunderstand that regular campus based classes have their books at the respective campusyou are taking them at but it would be more useful for the online ones if they used thesame material and it were provided at all the campuses (especially since the same classeswere offered in the Dale Mabry curriculm but the professor was using different coursematerial which baffles me)314: more used books, and lower pricesStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 316

319: Have their system instantly show financial aid funds availability for books. It is veryfrustrating picking out books, waiting in line and having to walk back to the financial aidoffice to straighten things again.335: Prices? Come on...338: lower prices, and more service reps duringpeak times339: operations - nothing. lower prices on books.347: Provide visible labels like the supermaket isle to guide you in the correct directions foryou books. Then have visible labels for the books on the shelves.350: The bookstore is fine but I go to the off campus one only because it is cheaper.353: I wish the employees at the bookstore were able to provide me with the textbookinformation before the shipment arrives. I cannot afford to purchase books from HCCand buy them online instead, so it would help me greatly if I could look up the bookssooner than less than a month before classes begin. The employees are never able toprovide any information about books that are not already on the shelf.358: Fix the air conditioner.360: Have all of the textbooks available for the students. I am taking a business class thissemester and the bookstore was out of the book for about three to four weeks. I could noteven start my work in the library because they did not have the book either.363: Its OK371: Keep a continous amount of books. They know that there are students that need theirbooks.375: make lines move quicker. extend return for full refund.381: Provide more staff and cash registers to move students in/out faster. Possibly provide anexpress line for students that are on scholarships or 3rd party payments.382: Some of my classmates did not have textbooks at the beginning of the semister.393: The books are a little more expensive than the bookstore outside HCC397: allow students to purchase all book required for classes. I took a science class with a laband one other class and i could only purchase 2 books because they cost so much.398: Have prices easily visible, and have more staff on duty.400: lower prices405: HCC should sell the books with reasonable prices.425: Not sure.429: make prices more affordable430: The lines can get very long and confusing, the book store should be bigger434: cheaper books...437: not sure. i use books and more450: CHEAPER453: I really dont like how expensive some of the books are, i find most of my books onlinenow for 50-100 dollars cheaper470: lower prices471: I have never had any problems at the bookstore they have always been very helpful501: Nothing, pretty good.502: Ensure that the Next Semester Books are available before classes start...505: Cheaper books. You can find New and used books all over the web for cheap thenoffered in the bookstore.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 317

506: get shipments more regular.. have all books in and available for the dates you can startpurchasing books for new classes. Prices are high on some classes... but students have nochoice but to pay the prices.511: stop using new additions all the time. we are college students, not doctors. updatedtextbooks hardly ever have new information. the college textbook business is a racket.528: Eliminate long lines533: [A staff member] at the ybor book store needs to improve the attitude, and not speak soharsh to the students as if they are trying to get over and could take an example from theDale mabry book store wher the people are very plesant and make the experience veryenjoyable.536: I do not purchase my text books from the HCC bookstore because they are cheaper offcampus.537: they were out of stock of some books, and the prices are WAY too high!540: Get books earlier.541: Have more staff on hand to help with the purchasing of books, I was really confused thefirst time I tried to use the bookstore. I can find most of the books elsewhere at a cheaperprice.542: Prices should be more competitive with local book stores.544: Cheaper prices548: Stock up on books!! I waited a month into a class for a book and didnt have time to readthe book that was assigned and got an D.552: They work great560: Stop changing the books so much so that more used books would be available.562: Have books for all campus at all bookstores570: More staff equals quicker lines. Sometimes lines get outrageous.571: Have a way to check the prices of books and if they are in sotck other than having to goto the bookstore so we can compare prices for the best deal and also know if we have tohunt the book down at another store572: I have never had a problem with the bookstore till this year when the workbook for myBusiness Law class was never ordered. I had to special order it after the class startedwhen it should have been ordered before the semester started.574: Books need to be available on time; just one experience example: instructor specified hisclass would require the textbook, study guide and online access code bundle and thebookstore ordered only the textbook. Students were required to find the study guide ontheir own and instructor was forced to change the syallbus and project instructionsbecause students could not access the required online resources.598: Order enough books for classes such as English and Math to accomidate the number ofstudents enrolled in the classes. Having enough books can prevent students from waiting1 to 2 weeks after classes begin to purchase their book.601: the bookstore was always good604: nothing606: Cheeper prices610: Most of the time my books are avaliable as long as I purchase them immedately. I wouldlike to see books avaliable for purchase at least a week before classes start.619: They would actually buy back books instead of never EVER buying booksback!!!!!!!!!!!!!!!!!!!Student Satisfaction Survey 2007 – Q61: Bookstore – Page 318

622: They never send a confirmation. I always get my book 4 weeks into the semester.623: Dale Mabry seems to not order enough books for certain courses. I do not know maybe itis the instructors or department heads who makes the decision but at times it difficult forthe student to keep up with assignments or have the instructor not follow their calendar ofevents or assignments if you will. Thankl you.624: This semester I had to take an distant learning course, the teacher is teaching out of asecond edition book and telecourse guide. when i registered for my classes I was forcedto buy the third because the bookstore did not carry the other edition.635: Lower their prices.639: Have cheaper textbooks!!640: Prices are too high643: I really don't know653: Everytime I enter to look at what books I need, I'm thankful I buy my books online. Thelines are always so long at the beginning of a semester.659: Nothing663: Lower the prices to become more competitive or offer some inncentives to students tobuy their books from HCC, like giving more money back for books if they werepurchased from HCC.667: Lower prices perhaps? Without naming names there are vookstores down the road thatresult in a cumulative 50 dollar per semester savings.671: make it easier to find books.673: have books in on time for classes675: The bookstore operations are adequate677: online operations678: offer different kinds of food, not just snacks.680: HCC could chose not to change books every semester so students have a chance to buythem cheaper, or at least sell them back at the end of the semester. What good are booksyou may not need ever again and that you can't sell to anyone.682: extend its refund policy683: It can take a week or two for them to get books back in stock when the semester starts.They can also lower the prices of the books.684: Always have a back up for all books and notes. I had to wait a week and a half to get thelecture notes for Mrs. Torrago ACG2071 class and it put me way behind.694: go down on the prices701: Order all books before school starts so that students will be more prepared at their firstclass.702: having the books I need at the beginning of the semester would be nice...710: they run out of sign books every semseter712: better prices723: Nothing733: I don't know734: better to get there early!740: better prices744: i believe that the bookstore staff should know what books each teacher is using to reducethe returns749: nothingStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 319

764: not much they are helpful when needed766: The lines are unnecessarily long. Some of the people at the book store will see youlooking for a book and know you need help and do nothing to help. Not to mention thehigh price of the books. And when students make comments teachers have the nerve tosay books are more at USF. That is why we are not at USF. It is like the professors aregetting a cut. Now not only we have to buy the lecture book, the lab book and supplies,now add in the clicker. You can not tell me the professors are not getting their cut.779: More people working the check out line.788: Make sure it gets all of its textbooks in on time.793: May be hard to compete, but I buy my books online as pricing is better.795: more cashiers797: low cost of books, buy back books cost should be closer to price paid for.804: lower book prices !!!!!!!!!!!!!!!!808: Offer more used books.809: CHEAPER PRICES810: Purchased books from an online company813: nothing837: some books werent available so i had to keep coming back, keep enough books in thestore for those students taking that perticuliar class840: well when i went to find my books i kinda got lost, but that kinda is because it was myfirst time.862: prices868: no problems so far869: ?don't know really. Lines too long.874: REDUCE THE PRICES!!!!884: sell the books at a reasonnable price892: The books are too expesive.897: More supplies. Lower prices. More staff.898: sell the books for cheaper906: I like the bookstore but purchase books off-campus.910: Offer an on-line reserve each semester like USF does. It is convenient and then you don'thave to search for the books you need, your small bookstore isn't as crowded and it ismore convenient for the student to just go pick them up at a checkout desk just outside ofthe book store area.918: lower prices920: Sometimes my books were out if I didn't get them early. But overall great staff membersand very helpful!923: No improvement is necessary.944: More space to accommodate the influx of students during the first week and moreregisters. The typical wait time to BUY a book is 20-30 minutes and the line windsthroughout the store, making it hard to browse for your book needs.948: I can actually the books cheaper at books n more.950: lower the prices952: I've just found that it's cheaper to buy from Books and More954: CHEAPER BOOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!964: Lower the price on bokks, offer deals, just like other book stores do.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 320

979: maybe prices but that might be out of your control, maybe a greater selection of usedbooks for sale986: Keep yellow highlighters in stock!997: better organization, the lines are always way too long and half the time they are out ofthe books i need or they havent come in yet, not until the week before classes start....thenout of them before classes even begin. its very annoying. i order my books else wheremostly. partly because of the hassle of the bookstore and partly because i find themcheaper elsewhere1012: Reduce the cost of books because it is a non profit.1013: make the books a little cheaper since theres so many books to buy for each class. or haveoffers or discounts.1016: Stop selling out education to big corporations!1017: n/a1022: I havn't had any problems.1024: Not look so obvious when acting as security. I should not feel as though I am a suspectedthief while shopping.1028: Better prices; more used books; better inventory control on supplies; book lists availableon-line1034: Have more registers open.1048: There never seems to be enough used textbooks and the prices on new ones areoutrageous1056: There should be a lot more USED books. New books are not affordable to students. Ifrequently use the Dale Mabry bookstore & it is always organized well, books are easy tofind. However, some of the female staff there are a bit rude. This semester a girl actuallyyelled at me because I wanted the used price for a textbook that was marked with USEDstickers. She was very rude & looked at me, then looked at the book & said it was "notwritten in enough to be sold used... it's NEW." She removed the USED sticker & told meto "go get another book then". Very, very poor customer service. If I wasn't on my wayto class I would've reported her to management.1059: Sell more clothing.1072: No suggestions. Had to wait only once on index cards when they were out of stock.Otherwise, was able to find all text books with ease.1076: the prices are crazy. hcc price was 75.99. i bought the same math book online for 24.99.thats a crazy markup price. (yes both books were new)1087: lower prices1088: Lower prices.1089: they always run out of books at all of the campuses Ybor,Brandon, Dalemabry.1098: Lower costs.1101: cheaper books1106: The staff is very friendly and helpful. The prices could be lower and offer more usedbooks.1115: Cut the prices. Way too expensive. We're students, not millionaires.1117: Sell them chiper.1120: have enough supply of text books and more staff so the line does not get so long1137: have more staff at the beginning of each semester-the lines get far too long!Student Satisfaction Survey 2007 – Q61: Bookstore – Page 321

1138: Should have more lines open when its the first 2weeks of class because the lines are verylong.1139: It could stock more used books as well as make it more clear which course each bookapplies to. Also, companion books are often not clearly identified on the shelf.1144: Lower your cost on books! We're broke college students1146: you keep putting the prices up and keep changing the books when the old one is just fine1153: Have books always in stock.1158: Nothing really, the stores are always very organized and usually have the books I need instock.1164: I will be starting my program in January 2008. I cannot comment on this question due tothe fact that I have not visited the bookstore yet.1167: Can't think of anything.1169: higher more people and speed up the pace1178: Have more checkouts during the busy periods (the lines at the beginning of semester areterrible).1182: pay more and make them cheaper1189: The books cost too much money!!!!!!!!!!!!1192: Improve communication from teacher to bookstore (this semester's teacher was telling usto purchase a certain book and the bookstore stated the book he stated was wrong. In theend, the bookstore was correct & I later found my professor's teaching skills to beextremely...inadequate. [(name listed)]1195: lower prices for books. way too expensive on a student budget1198: Serve students quickly to eliminate long lines ASAP.1199: Make the books cheaper1202: Way too expensive1204: We have a good bookstore. It is a little small.1208: offer online textbooks for half the price of traditional text books1221: lower prices1229: more check out lines.1234: i have never had a problem in any way with the bookstore1236: More organization1240: nthng1244: Get books in for the following semester earlier. Know what books are needed earlier,especially if there is an edition change. Allow buy back any time.1246: Have more registers and cashiers available, during the busy times.1251: lower prices1252: less expensive1255: The prices are high but Im not sure if the school can really do much about that. Thissemester they ran out of 1/2 of my class books and I had to start class without them!1261: rather than self-service have someone help you along with it. to make sure you get theright book.1267: nothing.1278: have more cashiers.1279: Have books available as needed, order ahead of schedule? My last experience I went twoweeks w/o text book for class???Student Satisfaction Survey 2007 – Q61: Bookstore – Page 322

1282: lower prices which is pretty much impossible so probably nothing. maybe some kind ofsale or credit towards another type of item with purchase of textbook1283: Make the buy back policy more friendly.1295: Lower cost on books... :0)1296: faster registers1302: They should be able to offer what books more offers to students. You get the books andpay later, but the give post dated check with them.1311: nothing1312: Provide bookpack service where you can leave your stuff and no paying lockers1315: better prices.. i go to books and more, or order off internet1324: My course required that I access MathXL and the store didn't have the book (package)that contained this for free.. therefore I was "required" to spend an additional $34.95 forMathXL when it should have been free.1335: They could increase the number of tellers working (or cash registers available) duringhigh-traffic seasons (such as the first week of the semester)1355: Nothing, I havent had a problem with the bookstore yet.1356: make it cheaper than the one on MLK & LOIS1358: I waited one week after the semester started for a math book and was behind for the restof the semester because I missed the first two homework assignments.1366: I hear teachers saying that all of the campuses are HCC but you go to one campus andpurchase a book for the other campus and when class starts it's the wrong book. To methat is such a inconvenience. Now I do understand that each teacher uses different books,but if Dale mabry is the main campus make sure Dale mabry has all the books that wouldbe suitable for all campuses. make it convenient for the students. That is discouraging forsome students to have to be stuck to one campus when they should be able to go to anycampus and get the books for what ever class and where ever they are taking the class.REMEMBER HCC CONSIST OF BRANDON, DALE MABRY, YBOR, AND PLANTCITY. Help us want to continue to go to school.1370: better prices...have a used book sale1374: reduce the cost1380: they're fine1383: The could be more prepaired for heavy traffic flow during the week before and the weekafter the semester begins.1391: In my opinion the bookstore was very organized and the staff has always been veryhelpful.1398: get our books on time1409: Have books sooner for purchase.1418: Go down on the price or even not that start buying back paper back books1419: The bookstore is adequate enough.1420: cheaper prices1426: nothing1429: more personal1473: The bookstore could use more staffing and reduced prices1478: the bookstore should be enlarged. There are too many students now at HCC1487: PRICES! thats all I can say1488: There seems to always be very helpful staff thier to help find books.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 323

1501: Lower prices and get more staff for the bookstore that place is ridiculous!1513: It is OK1514: no opinion1516: Anything to aid with the long lines. Do not use an external company to run the bookstore,the prices are borderline as it is any should they increase I would certainly buy all of mybooks elsewhere as I will be doing once I transfer to USF. Regrettably book prices willalways leave much to be desired.1545: This semester - Nursing Program specifically - I found little resource in the book store.That could have been the fault of the program coordinator or the store - I do not know.1548: Lower prices for books.1564: Again just having more people available during those busy times to make the experiencemore efficient.1568: make it bigger1572: lower prices1584: Lower prices...1586: more cheaper1606: have a cash only lane or a cash & debit card lane. make certain that the studentsunderstand to PLEASE HAVE THE PERSONAL CHECKS FILLED OUT PRIOR totheir purchase!!!! with exception to the total, of course.1607: Create a bookstore website to place orders for books needed and then eliminates havingto stand in long long lines. We would be able to place our order online, pay online, thenpick our order up at the store (in and out)!1608: need enough books for the number of students from HCC1624: More competitive prices. Especially with online stores like ebay and Borders (Amazon).Also, buying back the same books that Books and More does.1635: Competitive prices.1642: too high! i can hardley afford anything and when i sell back- nothing!!! frustrating1645: More tellers to help with check out.1653: prices.1669: Prices are to high1683: they didn´t know the difference between regular class books and honor class books. forexample i needed a sociology book and they gave me one sociology book that was forhonor classes and i don´t even know if i had to pay more than I needed for it.1684: ITS OK IF I BUY MY BOOKS SUPER EARLY BUT IF I WAIT THE WK WHENSCHOOL STARTS IT ALL DEPENDS ON THE CLASS1705: Reasonable Prices Better Refunds policies pertaining to shrink wrapped and CD books1711: Cheaper books. and more used ones1715: Make the prices competitive with other stores1718: have more books per semester they run out quickly and more cashiers the lines are toolong1721: Provide more information on your website.1725: It should be a little more organized.1729: They need to order more books and the prices should definitely be less expensive.1730: order more books, because they run out sometimes, and the prices are too high1731: lower cost of books and being able to return more books for either money or exchangethem.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 324

1743: cheaper.1746: Hire a mature staff that doesn't talk about personal life in or about the bookstore.1759: More used books & ability to purchase books online & pick up at the store.1762: Operation seems fine, but the textbooks are too pricey.1764: ITS FINE1767: It is frustrating and inconvenient for the bookstores not to have books by the start ofclass. In addition, on numberous occasions I have been given the wrong book. I had arecent experience where it took 28 days for me to receive a refund.1770: the staff doesnt understand and cant explain how financial aid works and how much youhave to use.1778: no they are too expensive.1790: Not much, it's merely too expensive.1791: nothing1792: order books on time for the semester classes and run out I have sat three weeks waitingon text books after classes have started IE, building department.1809: The only problem I have had is that there are not enough staff on hand at the beginning ofthe year to assist you if you are needing to buy a book and you are not sure where tolocate it or what it looks like.1817: Nothing.1818: On several occasions, the bookstore ran out of the books that classes require. This hashappened to me twice, and I know of at least two other students (not in the same classesas me) who have run into this same problem.1819: more cashiers1850: n/a1856: I think they could find out from the teachers exactly what the students need and orderaccordingly. I would buy before classes start so I could have books already and I wouldalways wind up with extra books because the bookstore would say required when itwasnt. This last semester I had to wait 2 extra weeks for supplies that shouldve beenthere before the start of the semester.1859: make buying available on-line or at least the inventory.1862: Make the prices of books more reasonable1863: Have more staff during the beginning of the semester to make wait time shorter1864: The books are more costly in the Hcc bookstore1865: More staff!!!Student Satisfaction Survey 2007 – Q61: Bookstore – Page 325

CAMPUS = PLANT CITY13: Have the books for the next semester in the book stores early than the norm, for disabilitystudents to get a jump start on information because some courses are really fast.46: lower the pricing.52: I do not consider the HCC bookstore an option for me to purchase my textbooks. Theonly way I would buy my books from the bookstore is if their prices are drasticallyreduced. I am able to buy all of my books from amazon.com for well over half the pricethat the bookstore offers them. In addition, I can also sell them for much more than thebookstore could offer. In my eyes the bookstore only exists for me to go and retrieve thetitles and ISBN #'s for my textbooks.114: nothing121: lower the book prices!!!!168: Make sure they order enough books for the nursing program. Last semester they sold outof the psych book and I had to drive to the Dale Mabry campus to buy one.182: They can give us an accurate account of the books we HAVE to have for our classes. Ispent about $150.00 on books that I did not need this semester, and could not returnbecause I had opened them to prepare for class before the semester started. (NURSING atPlant City Campus)233: The staff is wonderful. I would do nothing to improve the bookstore.240: make more books available earlier in the term255: Nothing291: the plant city bookstore is not stocked well and has inconvenient operating hours.293: lower prices and actually buy back books298: Be better stocked.301: Books are a rip off some classes have books for sale you do not need. I have alsopurchased notes at PC campus that were listed as for my class but they were for DaleMabry. My teacher did not use these notes and the bookstore refused to give my moneyback.343: Discounts for working students who have to pay for college tuition on our own.369: quit selling books that are irrelevant to my classes. i've been sold books that are no longerused or that have been revised and they refuse to take them back.374: I wish they could get on the same page. I tried to sell back my books from summersemester 6 different times and finally gave up.379: no comment383: Continue to staff it with people who know policy, procedures and the products and arewilling to be helpful especially during registration times.420: Have the books readily available prior to the start of the semester so that students canbegin making financial arrangements to purchase books. In some instances the books didnot arrive until 1 week after class had already started. However, the professors were notbeing lenient with assignments.441: LOWER THE PRICES OF THE BOOKS!!!!!!!!!!!!! AND WHEN WE RETURN THEMGET THE MONEY THAT WE PAID FOR THEM BACK!!!!446: some of the things are over priced458: more used text books at a cheaper price460: They always run out of things and they don't like taking books back even if you have areceipt.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 326

466: Whenever I have taken my books in from the last semster to sell them back I am alwaysput off "We aren't buying this week, come back next week."467: Staff helpful in locating items484: IT ALL ABOUT PROFIT FOR HCC BOOKSTORE, USED BOOK ARE BEING HELDBACK UNTIL NEW BOOK ARE SOLD & BUY BACK POLICY IS NOT STUDENTFRIENDLY488: I should have more used textbooks available becuase not everyone can afford the brandnew textbooks.515: The Plant City Campus has no cafetria and the bookstore does not supply adequate food.I would be very conveinient if the bookstore sold more "hardy" food items.567: Have more rental textbooks, stop changing the book editions every semester. You are acommunity college.644: It is understandable, but it seems as if it would be easier for the students purchasingbook(s) if they had an on-line class based out of another campus that the book could betransferd to your home campus so that the student could pick them all up at once!656: Better prices and more supply of used books.697: When it's time to start buying books the book store should always be prepared in casesome books run out. I went to buy my last of four books that I needed. They had run out.It took a while just for me to get my book. Its a lot of kids that need the same book,running out does not help the situation.725: have some sales814: when being a first year student I really did not know how to pick up out my books,so ipicked the wrong one once.863: make sure that they have the books when the semester starts. I had to wait 4 weeks intothe semester to get the text books. It was at the Plant City campus.871: THEY RAN OUT OF TWO OF MY BOOKS880: they are very helpful901: People in book store are friendly and help me find the stuff I need fastly!903: I would like to reserve a book online from the bookstore and that way all I need to do isgo in, give my order number and pay for the books.....save time916: I love Plant city hcc book store!!966: Make buy backs more easier and convient and be able to compete with prices at otherplaces.1021: It took two weeks into the semester for me to get my college success book. I think thatthe book store should have more books for the students.1043: make the books cheaper1055: Service is great!1075: Prices could be a little bit easier on the wallet, but I know the school has no control overthat. Otherwise, the bookstore is good.1130: Order more books and keep the supply for longer periods of time1181: HCC bookstores are nice. I am a nursing student so a lot of my money is spent in yourstores. it would be nice if you put more healthy snacks in your plant city store. Sinceplant city lacks a cafeteria if yo get hungry you get to choose between candy bar or candybar. Also spring water would be great.1205: give us better prices for our books when we return themStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 327

1214: Label the prices on more items. Sometimes I have to cross my fingers when i got to buy asnack.1219: Have the books in the bookstore for the entire semester that the book will be used. Itwould also be useful if books were available for purchase at least a month before the startof class. Oftentimes, I've had to wait as long as 1 month into the course before I couldobtain a book from the bookstore.1331: Make cheaper books1339: The uses books are really expensive1342: lower the prices of the books1346: work with publisher to make sure text books do not back order.1352: make it alot bigger its to small not enough room1379: The prices are much more reasonable online or off campus1400: n/a1422: try to keep prices down, but employees are very helpful!!!1424: bring the prices down for many other supplies1506: nothing i think its great1508: They could improve there bookstore operation by having the adequate amount of nursingcaps for graduating nursing students. This is the second time I have gone to the bookstore and couldn't get a nursing cap for pinning. They should order enough even ifthey're not expecting everyone to wear one. Just to make everyone that desires to wearone during pinning is not left without one.1518: Well they probably wounldn't be able to do this, but the books are to expensive! Lowerthe prices1546: cheper books1549: cheaper prices1574: better hours, more books / supplies available, like the caps/lamps for nursing schoolpinning at the plant city campus. The staff is wonderful though at the plant city campus1583: most of the time the price of book in the book is higher than other places1600: I haven't had a problem yet.1614: they do what they can do so i'm satisfied.1632: Be sure to have as many supply of books on hand and don't reply "Well, we don't knowwhen we'll get more copies sent in, but keep checking back to see if they do." It isannoying, and unhelpful, when a student gets told this! Once certain books are out ofstock,quickly order more or check the campus class, that the book is for, to see if morestock needs to be purchased!1644: Offer the same books for corresponding classes at all HCC campuses.1671: They are great in the bookstore at the Plant City Campus...very nice folks!1676: N/A1680: Stop watching every black person thinking that their gonna steal out the book store.1681: Have more used books to sell.1693: I buy some at HCC and others at Books and More.1717: Later hours and more used books available for purchase. Plant City never has used booksavailable for new students.1719: lower prices1769: noneStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 328

1789: Be more prepared for students i.e: Graduation supplies for Nursing Students. Two weeksuntil graduation and neither campus (Plant City or Dale Mabry) have any nursing caps instock and are running extremely low on the lamps.1813: Fix the computers so they can buy back my books. Get more food. We don't have acafeteria and we're hungry.1826: publishers should consider the students when they price their text books. This is an areawhich the college board should consider giving attention to.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 329

CAMPUS = YBOR CITY18: too high prices makes students buy books onlibe42: A bigger facility, longer hours47: Allow students to determine next semesters books.48: Sometimes they don't have the books available for students when the semester starts,which it takes 2 weeks for students to purchase a book.51: The staff needs to be friendlier; seriously. Ybor campus has oneof the rudest [staffmembers] runing their bookstore.107: The paid staff look miserable all the time. They can be very grouchy.115: they don't always have the book i need. they don't order enough books in.152: make sure they have more books then they need. Did not get my text packet unit half ofthe term185: have books instock190: Again, hire temp staff to cut down on hour-long lines.210: ensure books are at the ready prior to term beginning and that there are enough textbooksfor students and if not be aware of a time period when books will be available. staff canbe more corteus for those of us less knowlegable about HCC textbooks and or proceduresfor attaining textbooks.222: We need a larger area. I feel that we get treated like elementary children when they gointo their library for "Book Fair Week". Living our bags at the entrance.224: make the textbooks more affordable288: be open for all available class and/or hours. I work and take evening classes and I neededscantrons and misc. supplies and I could never get to the book store during their hours ofoperation. VERY FRUSTRATING!!323: i wish there was more of a used selection... the people there are great...340: It's such a pain to get them there! You're required to have so many documents-an id, aschedule, etc. etc. and then once you get them, they're more expensive than other places.As a broke college kid, I"m always going to choose the cheapest route, which isinvariably half.com.341: Books should cost the same at all campuses408: Make sure that the book store had the books we need431: do not run out of book459: Lower the prices.464: Get the newest edition475: longer hours482: Get some students to work the book store that actually know what they are doing wouldbe great.498: We are told to use the bookstore at the campus where we attend, there have been timesthat not enough books were available.503: I am satisfied with the bookstore staff and operations.522: Come down on the price and match what books & more sell theirs for.525: na561: Better hours. Also, when I visit the bookstore, I feel like I am visiting an inmate in jail. "Ihave to leave by bag at the door?" I dont want to steal from the bookstore, we are alladults and that seems childish + offensive.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 330

588: Is it neccessary for the books to be so expensive? Buy back is never an option. In thefuture I will purchase my books from Books and more, or on Ebay.692: Have more books available, it is better to have an overflow rather than not having enough698: BRING DOWN THE PRICES OF THE BOOK AND GIVE MORE VALUE ONBOOKS AT BUY BACK TIME. THE PRICES ARE SO REDICULES IT'S A SAME. IKNOW SOME PEOPLE GO IN DEBT TRYING TO BUY THESES OUTRAGOUSLYPRICE BOOKS. IT'S NOT FAIR. AND THAT NEEDS TO CHANGE ALSO. THEREARE TIME TEACHER DON'T EVEN USE THE BOOK(S. THAT'S A WASTE OFMONEY. THE SCHOOL NEEDS TO MAKE SURE THAT THE BOOK IS GOING TOUSED INSTEAD OF BUYING THE BOOK AND DON'T GET ANY USE OUT OF IT.707: lower prices on books, paper, pencils and bookbags. it would be nice if the bookstorewould stop running out of a certain book for a class and then students have to wait for thenext shipment while attending classes.709: more supplies758: Buyback could be more streamlined so that if you purchased a book at an Hcc bookstoreyou should only be able to sell it back to that bookstore.765: Lower prices.771: Buy back all the books and not just some. For example we pay over $100 for somepaperback books and the bookstore won't buy back the books.776: nothing the staff is good at the campuses.778: it's good.834: Staff at Ybor campus often seems inconvienced to help or answer questions over thephone. Not very friendly at all. Books are way overpriced. I can often get the same booksfrom other retailers for nearly half the price.839: A more polite, and knowledgable staff.843: Bookstore helpers need to be more approachable860: Nothing877: Books are too expensive. I use Amizon.com878: Thers only been one time I remember where they didnt have anything and then theynever got it in.894: I FOUND THE PRICES TO BE EXPENSIVE AND HAVE BEEN ABLE TO FINDRESOURCES OFF CAMPUS THAT FILL MY NEEDS AND AT LOWER PRICES.914: When all the books of a certain subject have run out, the bookstore needs to restock! Ihad to photocopy pages from another student's lab book last semester because thebookstore never got more in.924: have the books in on time.for one class i did not have a book intell 4 or 5 weeks whenclass start926: YEA THEY DO WHAT THEY SUPPOSED TO DO BUT I THINK IF THEYHAVETHE BOOK IN USED THEY SHOULD LET YOU KNOW933: They could release the booklist a little earlier and not wait until the week of classes.Lower the prices. No book should cost $180.00.941: Make books same prices that I can recieve at other stores. Its the same book but it costmore to buy it at HCC rather than book and more942: More hours951: Make sure books are always available for purchase. My work schedule is tight and twicenow I've went to purchase books and a book has been sold out.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 331

955: stop selling me the wrong books963: better prices- Online prices are significantly less and when I can I order accordingly988: have more books because they tend to run out fast1008: nothing1038: The operations are fine. The prices of the books are way to exspensive when you arehaving to pay for classes with your own money.1051: Have more selection of used books and supplies1085: Be more helpful!1124: nothing wrong with them.1126: IF they run out they need to order more. The semster just ened more ppl will need thebook1129: longer hours1145: The prices are so high and the amount you get to resell them back is unfair advantage aswell.1148: Have more than 2 people checking out at once, so the lines don't wrap around the stores.1223: they are always out of the most popular books1235: sell used books at a cheaper price1237: It's very organized.1269: Lower the prices, I do not see my books and more can offer the books at much lowerproces.1270: pricing sames to be high and never enough used books1291: They could start by giving the right books for the right classes...then again, its not reallytheir fault teachers have varying opinions on what, if any at all, textbooks they require.1336: have more resources available to purchase. I have gone to buy a book in the past and itwas not available and i had to wait for about a wk and a half; and the class doesnt get puton hold due to lack of resources at the bookstore.1354: Implement hours of operation on Saturdays.1357: The books are really expensive see if you could lower the price of books.1363: make sure used books are accepted in better shape.1373: pay more when students sell back their books1381: drop the price1393: order more textbooks and have them ready in time for classes1458: nothing1463: The bookstore need to have everything that a student needs1471: They are working so hard. Congratulations!1474: It seems that there is confusion between the number of books that need to be ordered andthe amount that are actually ordered; maybe better communication between theprofessors and bookstore personnel.1503: Cheaper books1510: better computers, system is always faltering, long lines when that happens1515: Have book prices more reasonable for students to afford.1525: lower some prices1530: nothing1587: It would be nice if the book store was online with busar office. I have had problems withthem not being able to see if I have paid for my classes or if I have a money to pay for mybooks when I under a speacil program.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 332

1620: order books on time make sure you have enough books to service your students.1621: refunds on all books regardless of there nature.1646: CHEAPER PRICES!!! ;)1657: be more helpful for new students1724: Have more used books!!1752: I believe that the HCC bookstore staff can improve their attitudes, because everytime I gothey are very rude.1754: I like the bookstore, I just don't like buying books there1760: cut rices in half (LOL) NO (ROTFL)1836: Sometimes the bookstore could be clueless with communication with a teacher. I am inan online class and the books just arrive last month.We had to purchase books off amazonwhich is cheaper or somewhere else. This has happen to me like 4 times I in a class andthe bookstore getsthe book later.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 333

CAMPUS = MacDILL CENTER183: more books in stock214: Mark MacDill books a little better and ensure they match the syllabus401: allow students to send order in via email or fax and pick up.969: n/a1060: lower some of the prices and buy back more used books1430: everyhtings good except the prices let's try to lower those.1480: Be available for questions instead of having to leave a message. Books and More may begaining more business because of this1619: bring the prices downStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 334

CAMPUS = SUNPOINT CENTER22: All course books should be available at the beginning of the semester.532: it could be cheaperStudent Satisfaction Survey 2007 – Q61: Bookstore – Page 335

CAMPUS = OTHER70: I have had 6 class in the last three years that the Book store did not have the book and Ihave to order them on line.257: better communication between professors and the people who order books. the bookrequired for te class was misordered and is not available at any campus bookstore. I usethe offsite bookstores in town usually because it is cheaper.273: More oraganize its a little confusing for a freshman625: Organized the textbooks better. On-line class books and MacDill books often differ fromthe DM campus class books. Sometimes this create confusion as to which books arecorrect, even for the bookstore staff.833: lower prices of books. The current price of books is ridiculous.927: have more books or atleast when the teacher states that they will be another shipment inon this date and you confirm it with the workers at the bookstore and then when that datearrives they did not get all the orders. that does not help me get my assignments done1053: It would be nice if the scholarships could be activated for a longer period. The way it is Ihave to stand in long lines within 3 days. I don't want to get books the professors don'tneed, which is why I don't buy them early.1444: I have not had any problems purchasing my text books from your book stores1643: Make the books cheaper, lines shorter or faster (especially applies to the the YborCampus)1751: H.C.C. bookstores could improve by having friendlier staff onboard and also loweringtheir prices. The prices are ridiculously high and should be lowered for the sake of thestudents and all the costs we incur.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 336

Q63: WHY DIDN’T YOU REGISTER ONLINE? (“Other” open-ended)CAMPUS = BRANDON21: I did it with Mrs. Grinstead the Honors Advisor117: I am in the Honors Institute156: Honors Institute184: Had an advisors assistance282: i329: I register early through the Honors Institute351: acedemic hold362: It had been a long while since the last class I enrolled in and I had to see an advisor409: My honors counselor has to select my schedule497: I attend Honors Institute and Ms Grinstead went over my selections with me.519: first time student521: I went to see an advisor543: Advisor Signed up someone else for my classes.577: I wanted to know what i needed to take632: I had a hold on my record becuase I have complete more than 12 college hours685: I had 2 student ID's for some reason so was unable to register on line737: academic probation746: I needed to clarify some information first823: New student, wasn't allowed to register online836: it errored everytime i tried to register866: very confusing not sure what course I needed887: I am in the hinirs institute, and cannot access preregistration by myself.911: Honors Institute919: i did but at school computers936: I prefer to do it in person965: My academic advisor registers me.1019: I'm in honors1067: new student just one day new1080: I needed to attempt and talk to an advisor so I could find out if I was able to graduate thissem.1230: I was not sure what to take1249: It was my first semester, I didn't know how to do it.1403: I wasn't sure how to do it.1493: in honors institute1507: I needed to speak with an adviser for counciling1517: new student1535: I am in the Honors Institute and we must meet with the advisor and they set it up.1604: i have an honors advisor who does it for me.1699: my coordinadora (cass student)1727: ARStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 337

CAMPUS = DALE MABRY131: HONORS ADVISING AND REGISTRATION141: hcc misinfo blocked me from my class 4 hrs to set straight145: I registered at Orientation242: i had to wait 5 hours for an advisor to approve my degree.258: i couldnt figure it out287: New Student294: ner student orientation319: I did, but my financial aid messed up & dropped my classes.335: Transfer Student - Didn't Know What Was Needed360: I have Florida Prepaid and I would not have gotten the discount if I registered online.368: wouldnt let me because it said i didnt have my transcripts..which i did.398: I have a personal advisor via the Honors Institute that registers me for classes.429: It was my first time registering for classes so I wanted to registar at the school443: academic468: Registered Late537: we had a question that we needed to ask first538: I go to school so I register at Campus564: I was attended by my academic advisor582: i have a math hold which does notmake sense593: I was a new non-degree seeking student.649: I did it at my orientation680: my records had never been entered into the system, so it didn't acknowledge my priorclasses719: difficulty logging on740: I didnt know about it.762: Thisis my first year at HCC779: I wanted to talk to a person.788: Personally I find it easier to sit and discuss my enrollment.817: Get it done w/o problems840: i had to show proof of citizen.855: first time857: GRADE WAS NOT INPUTED865: Orientation complications would not allow me in time920: Registered late b/c changed my major direction.939: I had to go to orientation first989: Orientation1004: State funded student; requires us to enroll on first day of class.1014: Ms. Grinstead, the honors advisor, makes one on one appointments with students.1062: couldn't1064: For some reason I was not able to register all my classes online. I had to go see acounselor.1146: prefer human contact1149: I am in the Honors Institute, and we have priority registration through the Honos Advisor.1157: Honors requires students to register with Ms. Grinstead1160: I met with the honors advisorStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 338

1162: Honors program1180: WAS MY FIRST TIME I DIDN't know how to do it.1200: I needed sign for advisor1261: i did it through my high school.1290: i'm in honors and registered in the honors office.1334: new student1374: state tuition waiver requirements1388: registered thru orientation1467: I have a grant through E.L.L.M. and they require I go to Ybor to complete forms &THEY register me.1478: HCC's system is old. I had to seen an advisor to register for a class, registration office nothelpf1505: New student1672: i cant register online doesnt let me1675: Late registration1731: it was my first time1755: I cannot1764: I DID IT ORIENTATION1771: i did both1794: needed to turn in H.S. transcripts1804: New student and waited until last dayStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 339

CAMPUS = PLANT CITY97: I went straight to the campuse about three weeks before classes started101: Dual Enroll- sent in application167: Would not allow me too202: new student enrolled during advising session274: I rather see a counselor277: The website would not allow me toaccess the information to apply446: My GpA458: i was a new transfer student and wasn't sure what classes i needed484: NEEDED TO SEE A GUIDANCE COUNSELOR725: wanted to make sure I registered right871: I DID NOT KNOW HOW907: wanted to1339: I did not know how to process to that1600: I wasn't sure how.1602: returning student transfered in from another state1627: Admissions did it1769: My first time enrolling,but i used the online for next sem.Student Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 340

CAMPUS = YBOR CITY26: It did not let me register online.58: I am more comfortable to get my classes registered personally at least I know for surethat I am in.110: was not sure what classes i needed to take152: it was my first year161: needed help193: Everything was screwed up and I was unable to have access.198: becuase i want information210: i wanted advise222: Just like to go there and register in person.236: problems with admissions288: specific program341: first semester355: New student475: my preference.522: It was my first semester back and I had to go to the campus anyway, so I did it there.561: Registraion Hold???576: Probably too may peopel were using it, so I could not registered.672: im not american and there were problems692: prep classes inwhich I later learned I could have tested out of696: I prefer personal service698: COLLEGE HOLD703: computer blocking certain couses in error706: SYSTEM WAS NOT WORKING709: first time going to collage738: I dont know how to747: i preferred to speak with someone personally to get registered correctly for the first time778: first time students have to register with a councelor.860: Late transfer student877: I needed to see an Advisor878: I trust going in more904: I have ever tried online registration913: To avoid mistakes925: I wanted to make sure I was doing it right928: I had to talk to a counselor first929: I do not have a computer at home or in my home1008: I needed to take preparatory classes before proceeding to the next level.1077: i prefer speaking with someone who can direct me in the right paths1235: needed advisors assistance1237: First time....wanted all the help I could get!1270: My computer crashed and I wasn't able to use it for awhile1271: First time registration. I did not know the system.1274: I am now a cross enrolled student at HCC1305: it wouldnt let me. it said i didnt complete my prep courses and i had completed them1378: It was my first semester.Student Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 341

1396: international student1428: Cross enrolled at USF1441: New student, and I was already meeting with an academic advisor so I did it on campus.1442: i like the personal interaction.1474: Early-admission, had to have an adivisor do it for me.1503: register through ELM program1530: It is better to do it on campus1538: i registerd online with the help of staff thru the online services1621: didnt realize that i could.1833: I tried, but I guess that was too many poeple had trying to access at the same time. So Icould notStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 342

CAMPUS = MacDILL CENTER214: I have to turn in TA246: New student to HCC.401: stopped at macdill afb473: sometype of problemStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 343

CAMPUS = SUNPOINT CENTER700: it was very convient to go to the campusStudent Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 344

CAMPUS = OTHER1070: did not register for pre-required class like math1337: I never received notification of acceptance and they would not give me my ID numberover the phone.Student Satisfaction Survey 2007 – Q63Other: Didn’t Register Online – Page 345

Q65: WHAT COULD HCC DO TO IMPROVE ITS CAMPUS FACILITIES?CAMPUS = BRANDON20: Build more parking lots. Make it mandatory for students and faculty to use parkingdecals/passes.21: The campus is starting to look run down and gross on the outside with the tiles andeverything falling off.32: the study area in the libary is very big, while some students remain quite, some like totalk, it is very distracting, I think the libary needs to better enforce the qutieness of thelibary. Second the parking is horrible, when i have to park in the dirt parking lot next tothe soft ball field. there is only one way in and one way out. the entrance to that place hashuge pot holes that need to be filled in. the security is good about directing traffic in thereand guideing to your parking place, but the way out is a nightmare. they need more exits,i have sat in the waiting line to get out for up to 20 minutes.45: I hate the people who don't smoke in the smoking areas, and the securities do nothingabout it. Some smoking areas is too close to the buildings, may they should move it closeto the parking area or just ban smoking in campus.60: no improvement62: smells like pee everywhere63: Pave the entrance to the parking field of the Brandon Campus. The pot holes are messingup my car... I understand that paving the whole field is not an option due to budget cuts,but at least pave the entrance. It won't cost that much.74: we need maybe a parking garage, there needs to be someone that stops people fromsitting in one spot waiting for the closest parking avalible, i cannot count how many timesi have almost crashed trying to get around them when others fly through the parking lot.Also the campus looks horrible, its falling appart, the tiles are gone, the metal supportsunder the tile are flaking off, and the bathrooms by the BSCI building smells horrible.The side walks dont make it easy for wheel chairs, its so many tight turns and theresbenches near all the corners so lots of kids gather there like by BACA and the kids thatgather there dont want to move for anyone.77: more parking79: Better test center hours.86: Increase the size of parking at brandon campus.90: better parking103: more guards in the parking lots.111: By building a parking garage at brandon, the space would be better utilizied.117: The college should purchase more hygienic chairs to be put in the humanities building atthe Dale Mabry campus.The ones currently there,although comfortable,are not ideal forthe amount of students that use them.The chairs are very stained and thus not veryhygienic.125: there needs to be more parking. maybe build a parking garage. get people for parkingnext to curbs...that can lead up to accidents. the testing center i do not like the people thatwork there. most of time i have gone there i have not understood what they were sayingorthey got a little snippy.135: The way the buildings are set up is a little confusing. The names of each building are notplaced visibly well.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 346

139: There is a lot of tile that is missing from the walkways around the entire school. Thebathrooms could use some attention. The entire school could use some remodeling, it islooking worn.151: YOu need more parking155: Better maintanence in the older section of the school.173: The Brandon Campus needs another parking lot. Parking in the field especially after itrains is very hard on your car and feet!180: NOTHING SO FAR184: better parking at hcc brondon192: Better parking...Pave the lot near parking and fill in pot holes.194: I'm satified being its my first year in college.195: it is good idea to create more facilities like swimmpool199: for the classroms: find better prfessors campus: preesure wash ,put tiles where they aremissing accessability: more elevators parking: more paved parking the feilds has holes itmess up or cars215: It is way to cold in the classroom, it is as if you wish for the students to all suffer fromhypothermia.223: More parking and more lighting at night227: Place some refreshments in the Art building and tables and chairs for studying please...Besides the classrooms their aren't even places to sit down, except for the floor. As adisabled person, I am struck by the lack of parking for the disabled. I have to walkentirely too far to my classes. The faculty parking area has a more than sufficient numberof un-used disabled spaces.244: offer more security at night.267: Brandon Campus needs more appropriate parking. To be frank, a dirt lot for commonoverflow is a bit unappropriate and unprofessional of a college. I understand that eachspot costs thousands of dollars but that would be a worthy investment. Some studentsmight not pick Brandon Campus because of the issues with parking. Ybor campus has anopen outdoor area where they store waste until the garbage trucks come and pick it up.With the garbage always being out there a stench of decomposing material never reallyleaves the air. Down the block it can still be smelt, that's how poignant it is. Maybe a wallcould be built around that area or large bins with lids could be the new way of storing thematerial until it can be completely disposed of. That way the smell is trapped and even inthe event that it leaks out somehow, it won't be as nauseating to find crawling up yournose. For the Ybor campus, many of the students I have spoken with have come in tocontact with unsafe home less people. One student almost got mugged in the garage afterjust stepping out of his car on the second floor around 8am. The student went to thenearest security guard who rode with him back to the second floor and found thehomeless person had left. I was harrassed by one asking for money. Enough was said topacify the homeless man who yelled after me " you better bring me that money when youhave it girl! I mean it!!" It was in between the 2 large buildings on the way from thelibrary to the student parking garage. Needless to say, I will never walk around that areawithout always keeping an eye out for being unexpectedly confronted by him again.Security guards need to be sure to be on the different levels at all times of the day. Evenif all they could do was to call for more help, they should be there. That is the onlycampus I've felt unsafe on.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 347

271: spiral parking garage that is secured and lit capable of accomodating the volume of carswe have as not to need to park in the field. usf is not any more of a headache than hccparking.272: more covered areas, so the tables arent all wet when somone goes to sit down at one.281: At the Brandon Campus and Plant City campus parking is the worst part. It would be niceif there was a better set-up for parking. Also at Brandon campus it is almost impossible toget out of the parking lot after class because there is only one exit.284: n/a297: I think that maybe they could use half of the staff parking (Brandon Campus)...I go tonight classes and its kind of disturbing to walk in the dark to my car so far way when Icould park closer to the buildings. The lots are normally empty.303: maybe make another parking lot instead of the field because i hate it when i have to parkout there and then my car gets all dirty.308: more parking spaces.315: better parking320: get more parking326: I was told not to sleep in the library and was even threatened by the library staff. A [staffmember] told me she would get security if I did not wake up. Dale mabry's campus ismuch more relaxed, quiet, and no one uses phones.328: A few more security guards in the evening time. I only seem to see one guy at night time,but in the day time there are atleast over five that I have noticed.329: More parking spaces on the Brandon Campus and better control of traffic especiallyduring peak coming and going hours.333: Nothing.351: have more paved parking.362: External building upgrades/repairs at the Brandon campus.366: clean the bathrooms, they are always dirty. The anatomy lab has roaches!386: More parking!387: Add more parking spaces that are not in a field389: BUILD A PARKING GARAGE!!! The Brandon campus is a nightmare. You block offareas for 'faculty/staff' and I consistently watch students park there. Student parking isfull to the point of people parking at the curbs near ends of aisles and other inappropriateplaces. Unfortunately, I don't blame them because if you are going to make it to class ontime, you have to. I'm not sure who thinks that dirt lot is appropriate parking, but theyare crazy! It is dirty, impossible to roll a backpack across and is inconveniently locatedto anyone except those in the front building.396: parking is okay, but a little more couldn't hurt407: Make more parking areas and maybe pave the over flow parking at brandon campus, itake morning classes and when i run late i always have to park in overflow and get grassand dirt between my toes.409: The brandon campus has a funny smell that wafts in the breeze412: Make the classrooms less cold.413: improve parking, parking garage415: The major thing that bothers me is the parking. I think the dirt field for parking isridiculous during Florida's rainy weather. Stepping in a puddle seems to be a daily thing.If the dirt field is what we have to put up with, I would prefer to have the choice of theStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 348

location in which I park. I don't think anyone deliberately parks at the other end of thefield, under the sun.418: Landscaping does not matter to me, as long as things are clean. PARKING is a hugeproblem. Students park in the fields when the teacher lot is being used at 1/4 capacityand the back parking lot is being guarded by a cop. When the students had to park in thefield at the beginning of this year, a tow truck had to be brought out because the students'cars got stuck in the mud.422: maybe as the school gets bigger they could add on more building and make morerestuarants and things in there. make it more of a place where people can hang out. addmore tables and things like that in the middle area.433: The air conditioner in room 204A was having trouble during the summer and it got veryhot in the classroom. We were asking the teacher if we could go home. There seems to bequite a few empty parking spaces for teachers blocked off on Wednesday evening and thestudents don't seem to have enough.440: Possibly build a parking garage.444: Please, pave a new parking lot.445: update the seating in the classrooms. i.e. swivel chairs448: the classrooms are dirty, it's very disgusting sometimes. i always have to look in my chairand make sure nothing is in it, the floors are terrible it seems as if they are not cleanedlike once a week if that. one of the other quesitons was if i felt safe on campus and thereis no area to write a little extra about it- i do feel safe to an extent but with all theshootings and everything going on around our country i am a little uneasy about howANYONE can come on campus and walk around, no one has to scan in or anything- iwent to a private college and they had security checking to make sure that you weresuppose to be on campus or not, to eat in the dinning area you had to scan your card sonot just anyone could stroll up on campus. sometimes i am afraid that a teacher couldhave said something or graded a certain way and a student could come into the classroomand go crazy- there is no metal detectors whatsoever - they have them in publichighschools.. why not our col lege campus ? its scary because i feel that something bad isgoing to have to happen in order for something to be done and take care of the situation.the study areas are ALWAYS noisy and even the testing center.. i've tried to study but itseems impossible .. the other students constantly talk and they do not even get any workdone- i don't understand why they are not asked to leave, it's not fair when the time i goin , which is the only time for me, and the students are on myspace or facebook or otherwebpages and they're getting a credit or their "hour" that they have to do .. parking isterrible there never seems to be anough spots for everyone i have to come an hour earlyjust to get a space on the concrete. i have parked over in the lot but i always seem to bestuck and have to wait til the other student comes and leaves. and also the areas for"staff" only are never full.. they need to have a certain area for staff and then open up theother 2 or 3 areas for student s.449: I think that there should be better parking, and maybe more benches and pretty flowers.USF has a really pretty lake that is really relaxing to sit and do homework at.456: expand parking.457: the brandon campus is falling apart. its rusting and i'm afraid that the second floor willcollapse with all the rust and damage. Please fix it before someone gets hurt and plus itsugly to look at every day.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 349

463: Ybor is horrible, the parking there is crazy. I have to go there to take tests for my onlineclass. I will only go on the weekends.474: There are not a lot of trash/recycling recepticles available on campus or in the parking lot.Cigarette buts are always all over the place. Parking is horrible in the morning. And ifyou are forced to park in the dirt parking lot the potholes are absoluetly horrible.Especailly driving a small car, I'm afraid I'll get stuck in one, and it's horrible for thealignment on your car. When it rains the puddles are rediculous. Getting that area pavedwould be amazing. And though it would be costly, it would be for the benefit s of yourstudents, because we can't afford car repairs.477: more parking towards the fromt of school for students.480: More parking near the student services building.485: More parking.495: PAVE THE DIRT PIT NEXT TO THE BRANDON CAMPUS INSTEAD OFSPENDING ALL THAT MONEY ON SHELLS EVERY FEW YEARS. WALKING INDIRT AND MUD TO GET TO CLASS IS NOT FUN. IF YOU HAD TO WALK INMUD WOULD YOU ENJOY YOUR DAY AT WORK? I THINK NOT.497: Turn the air conditioning down in the classrooms. I need to bring a jacket with me tomost classes and especially to my public speaking class. Ms Colaianni is my speechteacher in Brandon and it is always an icebox in there! Without my jacket I would be apopsicle coming out of the classroom. As far as parking, it is a wreck in the first twoweeks and usually thins out somewhat after that. Too bad there isnt more room to findmore parking facilities nearby.504: I understand that HCC Brandon campus is over crowded but the enterance and exit to thedirt parking lot needs to be fix badly. The wholes are rediculous!!!508: Have more adequate parking. I usually take only night classes and by the time I get toschool, there is no parking and I am required to walk to my car which is at the very farend of the parking lot.[ Therefore, I am walking to my car alone anywhere from 8:30 pmto 10pm, in the dark.509: the etry/exit to the overflow parking area is horrible. while paving the area would be thenicest option. the cost would be extreme so possibly just paving the entrance and mainpathways526: parking is definetely an issue and the math teachers are even more of an issue. I pay abunch of money to go to school to have someone teach me how to do math and theteacher I have doesnt do that. Her name is [name of faculty member], there were 28 or 30students in her class and now there are only 9 or 10. Everyone of those students stoppedtaking her class because she wont take the time to teach us how to do the math. Everyoneof those students taking her course, all but one, are doing very poorly. Coming from astudents stand point, I know if I was in the faculty and I was her boss, I would find outwhy every student was doing poorly and see what I could do to change it.529: Something needs to be done about parking. I dont like at night when it gets darka nd ihave to walk all the way to the grass parking when i am alone.534: Fill in the huge holes in the dirt parking lot enterance and exit. 'Go green' and haverecycling bins for not only paper but soda cans and plastic bottles.539: A larger parking lot so students are having to rush to school to get a good parking spotand not having to rush to class from running either from a parking garage or an openfield. Maybe taking away some of the teacher spots would be helpful. Teachers are paidStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 350

whether they are on time or not- a student can FAIL because of tardies and with trafficconditions in the area, being late is not a hard thing to be.553: Fire [a staff member] in the testing center. He is very rude. Parking, good luck with thatone.563: more parking565: fix the bathrooms577: we need better parking580: definitely need to add on to the parking lot584: Pave the dirt lot!!!!! I along with the rest of the stundents are sick and tired of parking inthe dirt/mud! There are so many large pot holes it's a wonder my car hasn't been severelydamaged yet. I am sick of walking in the dirt to get to the campus. When it rains, weliterally have to park in a mud lake, and walk in it to. By the time I get to my class myshoes are filled with water and my pants are soaked.600: parking at the brandon campus is bad, I mean really bad.602: make a parking garage in the dirt lot605: Add more parking to the campus.618: I am not handicapped, but I believe that the amount of handicapped parking spaces couldbe increased. The rest of the parking is first come first served, where if you are not oncampus by 9:00 am; the student would have to park in the dirt field and walk 15 minutesto get to class, and hopefully on time.626: The parking lot needs to be worked on. Especially the grassy area. Maybe pave it?632: That big grassy area where parking is permited needs to be graveled or made into aparking lot, I dont like all the pot holes636: No opinion at this time637: The parking is the only thing that needs to be imporved, but with most people takingclasses in the morning that seem to be the only time it is hard to get a parking space. So,for me I just take classes after 12 p.m.638: More security is needed for parking at the Brandon Campus on the far away lot.641: Fix the Parking Lot at Brandon to go on the Northside.645: The side parking lot beside the daycare facility needs to be asphalted. The pot holes dodamage to vehicles especially knocking the front ends out of line.647: Unlock class rooms on time. Several time, my 8:00 computer class lost time, becausethe door wasn't unlocked until 8:10 or even 8:15652: Clean up the trash in the parking lot, and have some outdoor tables with a no smokingdesignation. Have more parking available.654: Expand parking and ways to reach the campus655: The dirt from the overflow lot is a pain to get off your car. I request that it be paved over,and made into a real parking lot.658: Have a more accessible schedule for the test center for those who can not go there duringmorning hours.660: more parking spaces665: Have more parking spots690: Brandon HCC has a parking crisis: parking is entirely inadequate.705: Parking on the grass at the Brandon campus at the beginning of the semeseter, I got a flattire from running over a nail that was hidden in the grass.718: better parking arrangements and options. not in the dirt & have to walk far to class.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 351

726: parking rules need to be enforced. people are parking at the back of the lot in brandonwere you are to drive thru and security never leaves the front of the parking lot729: If you are going to offer extra parking (ie. the dust field next to the softball fields) atleastpave the location!743: Fix Infrastructre746: Maintainance and Cleanliness of the restrooms could be improved upon.759: I always see the Brandon campus security on the phone having personal conversationsinstead of doing their job. Same goes for the campus janitors (the [staff member] thatclean the restrooms). And the Bursar employees, as well.769: more parking lot availability770: well parking isn't a huge issue..i mean, you can only have SO many spaces, right?772: PArking should be expanded. If a parking garage was able to be built in Brandon, theyshould def. consider it.775: MORE PARKING786: more parking for students791: Make sure the bathrooms are cleaner.792: More comfortable class rooms i.e seating, overhead technical capabilities, size. Campusgrounds should be more full/rich in natural color. It borderlines low budget.Accessibility for the disabled could be more elaborate/developed. I constantly seedisabled students trucking along pathways. Is there any option to add more ramps and/orelevators?800: more parking821: Improve the parking situation, depending on the day, the Brandon campus has minimalparking available, and students can be late to class just from trying to find a space theycan park ing822: Parking needs to be improved.Driving around for long periods of time to find parking isnot good!823: Fix the Exhibition Center sign at the Brandon campus... its not "Exibition"... unless its apurposely made typo. It looks silly.836: MORE PARKING !!!!!886: nothing893: For the Brandon campus they need another way in and out beside the way they have now.911: make study areas more comfy (add couches, enforce semi-silence, grounds shouldALWAYS be kept well-groomed, INCREASE parking spots917: a bigger parking for students i hate walking in the dirt931: Nothing940: I haven't seen any of the campus except for the auditorium and the line you stand in to getappointments for counseling.953: I would prefer to take all of my classes at one campus. Instead, I am forced to attendYbor campus, this is a problem when you live in Plant City. There are no bus services ortransportation to Ybor campus.965: Room temperature could be higher, BTEC is 63 - 65 degrees in summer, which isfreezing and very uncomfortable for everyone.968: there could be more parking. And the bathrooms need some work.970: Dlae Mambry needs a parking garage and a cafeteria that opens later.971: Better parking layouts and ticketing of people parking at the end of the rows.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 352

973: get more parking on the Brandon campus. where walking 1/2 a mile in the dirt is no anoption984: None985: Every time I go on campus I feel like a mouse in a maze. I cannot go from point A topoint B without having to jog this way and that way because of the layout of the campus.Also, I have to get to campus an hour early to find a parking place.990: i dont know991: assigned parking996: We need more parking it is sometimes very hard to find a parking space when I come atschool at 11 for my lab class998: We need to open up more parking for students. I think that it is not safe for students,especially female, to have to walk to the baseball field at 10:45 at night after a class. Iknow that we have security, but they usually just sit in their vans at the front of the lot.1007: parking is horrible. You have to park so far away at night and even with the securityguards when being dismissed at 10 pm its frightening. There should be maybe a trolleythat takes students to the parking lots. like make a trolley stop in the isle. Other than thismy answer is valid for Q661019: The study areas need to be better maintained and the writing cleaned of at least monthly.1025: build a parking garage or at least pave the field1032: Remove those wasps' nests that are all around the campus.1042: More Parking!1049: make a bigger parking lot1050: Parking is a problem. Pot holes and the dirt parking lot are not good for most cars.1057: Turn the temperature down in the classrooms and library, it is freezing in this school!Also, in the testing center people do talk a lot outside of the room and it is verydistracting when they are talking while I'm trying to take a test.1078: have better parking1079: do something about parking and students have to park in the overflow, make it feel safeand secure espically for brandon's overflow parking area. Can you get rid of the grass andjust put concrete over the ground so students don't have worry about cars get stuck etc..1080: get a bigger parking lot in brandon, classrooms need to be designed for accessibility,comfortability, and they should have all the equipment needed to do anything that wouldneed to be done in the classes that are held in the room1082: Somehow make closer parking.1107: Testing center at brandon is next to a room people use to practice music and dancing.1114: The seating in most of the classrooms on the Brandon campus are for middle school kids.Most of us are working adults and at the very least, expect to sit a table and chair. Wehave to squeeze into these little desks that you don't even see in high schools any more.1122: fix the brandon campus womans bathroom that has water leaking on the one toilet stophaving so many out of order bathrooms and get a spiral garage that is locked and lit sostudents can feel more secure. plus that would aleviate the hassle of not having adiquiteparking and overflow in the field. that causes back up lines. plus widen the road leadingto the campus to reduce conjestion when classes let out.1123: None at this time1125: Parking has been better this year than it has been on the past. Also it would be nice ifmaybe the classrooms we not so cold.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 353

1128: Give smoking areas a canopy so the smoking students will use the areas disignated moreoften.1133: Better parking, give people who part in the middle of the isles tickets. Make peopleparked and waiting in the middle of the lanes move so that other people can drivethrough.1151: Have more parking.1171: more PAVED parking1176: Needs more parking spaces. Also, should have parking spaces for pregnant women upfront next to the disabled parking spaces.1185: Make more parking like another lot or a garage.1193: make the parking lot bigger1203: increase parking lot1206: The Brandon campus needs to pave the lawn parking!1207: More outdoor non smoking areas are needed. A place to sit and study without smoke.1210: Have resources open (libraries, etc) at least half an hour before the first classes of the dayare scheduled to begin.1211: Need to change restroom's sink tab1212: nothing1215: more parking space is needed1238: The parking situation if awful!!!1239: Have more parking available for student. In the evening time, like around 5pm, there area lot of staff or teacher parking spaces available and hardly any student parking spaces.1258: More parking places!!1286: need a parking garage, thats the only thing you can do. stop building out for parking andstart building up.1293: Fill in the 20 potholes as you pull in and out of the lawn parking. I feel like I'm gonnalose a tire! Don't understand why it would be so bad without being fixed asap.1294: need bigger classrooms...need more closer parking area...(more parking area)1301: More parking1306: having another indoor space to gather other than library1307: nothing1322: Ibor City need a better parking facilities.1330: Provide more handicaped parking spaces, pave the gravel lot, move the faculty and staffparking to a different location opening up the front lot.1343: I think there is a huge problem with the airconditioning, my last two semester i have feltextremley uncomfortable due to the extreme coldness in the rooms, I also know of peoplewho's health is suffering due to the cold. It also must be very expensive to keep the rooms(brandon campus particulary the library and Btec and baca buildings) so cold.1344: Parking in the dirt lot is ridiculous. I think there should be more parking around the leftside of the school closer to those classes. There is grass over in that area that could beturned into parking instead of making us walk from the dirt lot.1347: Maybe turn that dirt area into pavement for parking, my car went into a hole and it gotmessed up, also my car got stuck in the mud. Instead using the money for games andfestivals use it for more parking.1349: idk1362: More parking other than in the dirtStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 354

1375: pave that empty lot next to Brandon Campus by the Head Start...it's doing horrid things tomy old car1377: I have classrooms that are too cold. Some of the classes have those seats with the smallattached desk top. Everyone in our science class complains that we just do not haveenough writing space!1382: More parking!1385: parking1397: Make a bigger parkling lot that does not have one parking in mud1432: repair damages to buildings. pave ALL the parking area. get a [staff member] who caresabout [his/her] students,1435: Change the desks in the science building, they are too small which can be really annoying1445: get rid of ash trays,smoking areas and kids who loiter.1456: Better and more parking.1461: Make the parking lots bigger1462: no comment.1469: Expand parking facilities, if feasible.1472: i would build a larger parking lot due to too many students and not enough spaces i havehad to continously drive on dirt and grass with many bumps and crevices, me having asmaller car can feel everything and i don't believe all the obsticles are good for my car tobe going over.1477: NEEDS MORE PARKING, MORE LIGHTING IN PARKING LOT1485: dont know1507: Something needs to be done soon about the lack of availability of parking spaces.1509: The parking on Dale Mabry campus is impossible! Also, I find it unacceptable to closethe campus parkinglots during football games! This does not encourage students to attendclasses at all! I am very displeased with that.1517: improve ventilation, i have asthma1519: Add more parking spaces because the parking situation now is attrocious, offer moreclasses because it's ridiculous to try for a certificate if most of the classes required for itare NOT available!!1523: more parking lots,, please1528: I know it is tough, but the 3rd parking lot is a pain and rather unsettling to park or drivein there. Too many large rocks that seem would hit windsheilds and pot holes on thedriving paths1529: The parking is far, but there's nothing you can do about it because so many studentsattend HCC.1531: Provide more parking for the students. Illuminate the field for those who have to parkout there in the dark.1535: More paved parking and more study areas1543: more parking!!!!1552: The school is fine but when people park on the ends of the rows because there is noroom, it makes it near to impossible to see around the corner and may cause a seriousaccident.1566: Brandon campus lighting is not sufficient in addition not enough security visible forevening classes.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 355

1573: Each classroom should be able to regulate temperature per need. I go from oneclassroom that is a little warm to another that is freezing. Mrs. Colainni's speech class isunbearably cold.1575: Have better parking areas with adequette lighting.1597: more parking!1601: outtdoor areas that are not only for smokers1604: expand parking lot space.1610: n/a1612: more parking spaces people can spend around 30 min just looking for a parking spot1613: More Parking1647: nothing1648: expand parking at brandon campus1654: more green areas1662: No comment at this time have not been on campus except to go to the Student ServicesCenter1700: n/a1707: more parking lots1708: As I leave the campus in the afternoon, I oftern see students parking in the 15 minuteparking area and go attend their class(es). No diability markings were found nor amarking from security that allowed to frequent that parking area.1726: make it illegal for students to sit in their cars with the engine running (check it out... anincredible number do this!!). it wastes fossil fuel and produces copious amounts ofairborne pollutants. maybe a sleep lounge is needed with cots where students can catchtheir zzzzs. i am astounded by what slobs are my fellow students. fast food wrappers,cigarette packages/butts, energy drink bottles... you name it... they just toss it in theparking lots. PIGS!1736: Restrooms need some facelift1765: Concrete parking at the Brandon Campus1781: Bigger parking1783: Have rooms where it's strictly to study. A study lounge or something.1814: more parking1824: More parking1828: Better parking!1830: make a bigger parking lot that is paved, not dirt1832: more student parking.1835: Make a larger parking lot.1843: expand in every areaStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 356

CAMPUS = DALE MABRY1: The classrooms in humanities buildings are too hot, we need more parking.9: Some classrooms are still very "old fashioned". The classrooms in the Humanitiesbuildings that have tables with detached chairs are the most student friendly. The chairswith the built-in-desks that are uncomfortable. you can't fix a notebook and a text bookandyou can't fit a laptop on the desks. PARKING GARAGE!!! Parking is a bigproblem. It can take 30 minutes to find a parking space and you have to follow studentsthat are leaving to their cars.10: i feel that the employees in the testing center are very rude and they act like asking aquestion is a problem15: I received a parking ticket for parking in the HCC garage in Ybor city on a Sunday. I hadmy HCC parking pass on my mirror. My instructor informed me I was allowed to parkthere on a Sunday and I received a ticket for parking there. I brought my ticket to the staffat the administration office at Ybor and they didn't want to help me with the issuebecause apparently we aren't allowed to park there on Sundays however one of HCC staffstated I was allowed to park there. I have spent alot of money to go to school here and Ican't even get help with a 30 dollar parking ticket that was because of the HCC staff.17: more parking!!!!!!!!27: Keep the good the good work!30: Ever consider building a parking garage? You have plenty of parking lot space to do it.One centrally located garage that makes it easy to get to class and students don't getblocked out of certain parking areas when visitors come.33: more parking35: more parking space37: Provide more parking. Spend money on improving the nursing lab, which is quiteantequated in regards to wound care materials, prostheses for IV, Foley practice, ostomycare, working beds.41: more parking49: Turn the parking spaces at the Dale Mabry Campus!!!!!!!!! By turning the parking spacesthere will at least be an extra 50 spaces. The lava rock in the plant beds on the DaleMabry Campus can easily cut someone or cause them to trip. The sole elevator in theHumanities building on the Dale Mabry Campus breaks at least twice a semester, an isnormally down for two or three days. It needs to by replaced with a newer one.54: More parking spaces, so I don't have to park on the grass. Better lighting in allclassrooms.57: more parking59: Provide more parking. And why do the college closes parking spaces during peak hours.If you have to make repairments, why don't you do it late in the afternoon, when theparking lot is almost empty..61: more parking areas67: 70,000$ for the parking lot at brandon? why not just pave it with asphalt for that money?71: bathrooms are too cold,maybe have a thermostat to regulate temperature and save energy.and maybe a solar water heater to keep water at luke warm temprature.81: more parking is needed the scool has gotten bigger and the parking stayed the same87: MORE PARKING SPACES!!!93: get more parking spacesStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 357

100: PARKING! HCC at Dale Mabry and Brandon would benefit greatly by a parking garage.It is attrocious. The parking that could be provided on grass areas is kept off limits whilestudents are having to walk much farther, which adds unnecessary time to get to classes.105: the chairs in most of the classrooms are very uncomfortable109: need more parking spaces. i never have a hard time finding a space to park,cause i usuallytake the spot of someone who is leaving.My friends though come 10 to 15 minutes earlybecause they have such a hard time finding an open spot that isn't all the way on the otherside of campus.112: the courtyard isn't very nice. it is never very clean. THere is definetly horrible parkingcontitions123: Compelte renonvation. It looks like a prison.127: more lighting!!!!!130: Parking131: MORE PARKING141: clean up brandon /mess142: Find a resonable way to increase parking! Charging students is not reasonable. We payenough for fees, ect. that should cover parking!! A parking garage would be smart!!146: Have more parking. Should not have to park in the grass...ever (even the afternoon of aBucs game). I paid to go to HCC and should have a place to park. Also, the peoplebehind the desk at the Testing Center are very rude.147: On the parking it might be helpful to arrange some classes more in the afternoon so thatparking might be improved, have noticed in the afternoon parking is a little easier, maybea little rearrangement of class schedules might help.159: Build a Parking garage at Dale Mabry162: more parking - I'd even pay for parking if it meant I didn't have to walk from the oppositeside of campus to class. Please who park illegally (up on grass in medians) should betowed. I park in legal spots and walk - it just doesn't seem fair.181: No comment200: At the Brandon campus They should get rid of the grass and put concrete on it it sdisgusting when raining. At the Dale mabry's campus advertise to students thatthey needto be on time because the parking is hectic. and at the ybor campu build another parkinggarage201: In classrooms must improve the clean. Sometimes the classrooms are dirty.205: They need more parking, it takes me 30 min. to find a space.207: Always keep the "grass" parking in the back open213: I think the nursing lab at Dale Mabry could use some updated equipment. Some of thesupplies and electronics there are so out-dated. Some of the supplies I have used aren'tbeing used in hospitals and nursing homes anymore. The mannequins have fallen apartand body parts all over the place.217: more parkings spots225: turn some of the empty lots into parking areas. I have to walk about 10 minutes from theparking lot to my building on the other side of the campus.229: Classrooms definitely need improvement, they look like we are poorly funded. I haveseen high school classrooms that were better equipped and had an overall betterappearance. I hate the chairs that only allow your arm to fit on it. My books barely fit ontop of them and I am sure if you ask a couple of students what I am talking about theyStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 358

would know. Seating she be made convient for the students espescially for one like methat takes evening classes and every semester I take at least one 2 1/2 hour classes.234: Parking Garage with several levels235: nicer bathrooms239: Parking can be a difficult process....241: Parking is horrible.Purchasing parking passes for a small amount would be helpful andhaving assigned parking242: At this point, I'm glad to be enrolling at a different community college. The only advice Ihave is to quit treating your students like numbers.243: Parking seems to be an issue all days except friday afternoon247: Desks in most classrooms suck. Take the desks in room 224 of the social sciencesbuilding for example.248: have more comfortable chairs in the classrooms and enough to fit all the students, havemore parcking251: Get more parking.252: Teachers should not have their own parking areas, its unfair, and if we are adults, so arethey, they should have to deal with it as well. And as for the parking areas, MAKEMORE OF THEM!! there are SO many problems on Campus with parking.. and when wecomplain, all they say is "its your responsibility" have THEM try and find a freakinparking spot and be ON TIME to classes!! GAH!!!256: Build a parking garage... NOT student housing that is too expensive for people attendinga community college265: Have a parking garage or take out the grass partitions in most of the lots.279: Build a parking garage.285: no suggestions at this time287: Creat more parking space294: there needs to be a way to provide more parking than the grass. though i used to use itwhen the rain comes and cars get stuck.,...thats not a good thing299: more parking....310: Parking is an issue at the Dale Mabry campus. I really believe they need to take thatgrassy section out in front of the Admissions building and pave it for parking.312: Parking Garage314: more parkin318: parking s terrible, ou have to get ther at least 45 min to an hour to find one319: DALE MABRY: Fix the bathrooms. On the 4th floor in the TECH Bldg the water has runconstantly under the sinks for at least 3 semesters. Yes, it was reported long ago. There isstill a bucket. I notice in other bathrooms in the SS bldg only 1 toilet is in order. Reallydisgusting. Door handles in the Tech Bldg are not handicap accessible. When was thelast time air-conditioning filters were changed or the grills cleaned? (In any building)Some student park on the grassy areas (I have not) I feel they should NOT be ticketed.Keep security fully staffed. YBOR -- I truly hope ALL of the mold was removed whenremodeling the Science Bldg.336: NEED MORE PARKING SPACES AND BETTER CUSTOMER SERVICE SKILLS INALL DEPARTMENTS ESPECIALLY FINANCIAL AID DEPARTMENT!Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 359

338: Ticket cars illegally parked. Some path through the parking lot are congested and arepotentially a hazard. For example, cars parked along center islands and rows, where thereare no designated parking spaces.339: no suggestions.342: classrooms are freezing!! parking is horrible, and when I have to park in the field, itmakes me crazy. I hate walking that far in the dark.347: Parking is a pain that I feel personally the night before last and until I find somewhere topark may 30-45mins after arrival. I cannot wait not to go back there.349: Have study areas open later and make more of them (with comfortable chairs)350: I think everything is fine.353: At the Brandon campus, the classrooms are extremely too cold. In every class, myprofessors have to leave the doors propped open to try to "warm them up." It's a waste ofpower and makes the rooms unbearable. Also, in the overflow parking at the Brandoncampus, there are many potholes throughout the entrance and exits.356: Instead of making a brick walkway and adding large plant pots, more parking shouldhave been added by the tech building358: There needs to be more parking. I think a parking garage would be a good idea.364: we need more parking365: have more parking spaces. I know usually by the end of a semester parking is not thatbad, however that does not excuse the circus that it is at the begining of the semester.Who knows less people might drop out if there were somewhere to park.370: ADD MORE PARKING! I am so tired of having to park all the way on the side parkingby lois avenue, when I have classes in the technology building. The parking that wasprovided on the grass was great but now its closed, which is really annoying for someonewho has classes in the technology building375: make more parking available. shuttle for very far parking especially at night376: The testing center staff needs a vacation. They are not pleasant with the students at all.382: Do whatever you can.398: Have more visible directions and information boards.402: More staff to answer questions over the phone. Trying to find a HUMAN to speak to overthe phone is impossible... it takes 45minute hold times, and i am not exaggerating!416: fix the parking problem425: Maybe more parking? Although I have no idea where it can be done.429: Make room for more parking, it is such a cluster to find a parking spot most of the time430: More parking!The grass area should be turned into another parking lot.434: more parking437: not sure. what i use is fine.438: there needs to be better parking arrangements. you should not have to drive around for30 min to find a place to park.450: Pepsi products, not coke products!453: Add more parking470: provide a parking garage472: add more student actives or a game room for students to hanf out after classes479: More Parking!493: more parking is needed at the Dale Mabry campus, I have to arrive 1-1 1/2 hours prior tomy class just to get a parking spot!Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 360

501: The tesing center is way too cold. Build a parking garage.502: Figure out a way to provide more parking for students during the day505: Put more ashtrays out, almost 80% of the students smoke and it's crazy to only have 2smoking areas. Some peoples classes and way to far from the smoking areas.506: landscaping needs improvement. restrooms are not always clean for the night classes.511: more smoking areas. its outside! i understand not being able to smoke under coveredareas, or in front of entrances - but the smoking areas laid out are inconvenient.513: better parking518: Parking I think is very hard to find. I guess this is what happens all the time but I thinkmore parking spaces should be available instead of grass area that is used for parking.520: more parking530: More parking and closer to classes. Maybe a multi-level parking garage.533: parking at yabor campus needs to be improved,537: make more parking, its so crazy and there are no places to park!540: Larger parking lot or something.541: there needs to be a lot more parking. My first class does not start until 9:30 and I live 10minutes away. I have to leave my house by 8:830 to get any kind of remotely closeparking and even when I do leave that early I still have to walk quite a way.542: Classrooms should be painted. Also, I find painting the classrooms white is very bland.There should be more color in the classrooms to wake up the students and to make therooms more soothing.544: More parking closer to classes.546: More Parking548: get a parking garage!549: Have more accessible parking. Classrooms are entirely too cold.552: Give me a small flexible part time job.554: Have your parking lot employees to include your off duty officer to check the handicapparking. I am handicap and I have seen and experienced problems with people parking inthe handicap parking who do not have a handicap tag hanging on their rear view mirrorsor their plates on their cars. I have even witnessed several students passing theirhandicap tag that hangs on the mirror to another student to use on their car. By lawanyone with a handicap sticker or plate has a registration card that we must carry at alltimes. It identifies that the tag belongs to that person. In fact, if you read the tags thathang on the mirrors it even has the person's drivers licencse number on it to identify theowner. I feel that the school should start reenforcing the law more by checking into thismore often. Many people are parking in the handicap parking lots that do not have legaltags to be parking there. Even, if they do have a legal tag, which could belong tosomeone else , the school should start looking into this.556: don't let bucs frans party in our parking lots and put students out to make money!!558: PARKING AT THE YBOR CAMPUS SHOULD BE LOKKED AT564: Brandon Campus ground and landscaping569: Normally Parking is not an issue, except on days events are taking place at the RaymondJames Stadium. I take a class on saturday and it is a fight every single time i have thatclass with a USF game that day. I dont mind the traffic, the people, or the noise. I domind being a student and being hassled to be able to park and get to my class on time.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 361

There are no parking permits for students, so something needs to be done to ensure futureproblems with students and parking staff!570: Parking Garage with elevators.571: the campus is ugly and institutional.572: Build a double decker parking lot or pave the grass area that is near Dale Mabry and putmore light in that area. Enforce no parking on the easements or small islands that are atthe end of every aisle. It's dangerous driving around the corners when a car is parked onthe easements and you can't see around to see if anyone is coming.573: have more parking available, especially at Dale Mabry574: Provide more paved parking between Hillsborough Ave and the Student Affairs andTechnology buildings575: Parking garage?582: need more parking spaces.585: Sound can be heard straight through the walls, making it hard to concentrate on a mathclass if its right next to a Music theory class, where they blare the music.593: I take an evening class; parking hasn't been a problem. I did find the restroom facilities inthe humanities building, on the first floor, to be in poor condition. Many of the fixtureswere broken and the ventilation was poor.601: the campus is nice parking seems inadequate604: nothing606: More trees. Planting some in between the parking spaces would be great. Also, why doesHCC has so much cement path way???609: In the third floor of the D.M. LRC which is supposed to be a quiet study area, shouldhave someone or someway of telling the violators to move on and go downstairs becauseit is very distracting for someone who chose that space to study quietly.610: The campus needs to make more parking avaliable. Sometimes I have to park on thegrass because there is no where else to park. I have considered riding the bus but thelocations and times are just not convenient.619: Make more parking available to the students instead of making the teacher parking biggerevery single year622: better lighting623: I am sure you know. You have probably heard issues in the areas above. Please reviewand comply with what have been given in the past. Thank you.633: Have more available parking for students. Not a rent a cop telling you where not to park.639: There needs to be more parking spaces. It is always a struggle to find parking no matterwhat time it is. I think this is the number one thing that needs to be fixed.640: Make parking lots safer643: Better parking. The parking is absolutely horrible. You have to get there an hour or sobefore your class even starts to get a somewhat decent spot.650: bring happier people657: better parking and more study areas659: They could make them more modern. It looks old. With all the tuition we give theyshould have a nice facility.663: More parking spaces or build a multi-level parking garage.667: MORE PARKING! Parking is a MAJOR issue, especially for students who come from along way. Also, the red-flagged illegal parking signs are a weak attempt at intimidation.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 362

If the school provided adequate parking for the demographic size, that would be a nonissue. Also, the school can feel very bland and dismal. I suggest adding color and decor.671: nothing, its good.673: More parking spaces, not lend the ones we have to buccs fans675: No opinion678: make more parking. I can sometimes spend an hour or more circling the parking lot justto find a parking spot.679: The school is very old and needs remodeling, painting and needs to be taken care ofbetter680: HCC could have more clubs and student activities that relate to many people instead ofsmall select groups.681: more parking682: improve parking683: I wish all the classes had computers with tv's, projectors, and screens. The landscapingcould be prettier. There are not enough trees and flowers. A lot of times the automaticdoors do not work to get in a building. This is UNACCEPTABLE. How are students inwheelchairs suppose to get in? Also the elevators are in bad shape. They are slow, andmake weird noises while vibrating. I am always afriad they will break. Need moreparking!!684: nothing693: Better parking and need better negotiations when it comes time to football season. Forthose students that have to take the bus during the pre game season and the game israndomly on a thursday it becomes extremely difficult to catch the bus when Tampa Baybecomes a one way.702: parking lot enforcement, expecially for the handicap parking, I've noticed more cars withno license/hang tag in handicap parking here than anywhere else710: no711: Penalize students for litering. Some people have no respect!712: class rooms are to cold and simple, they need some color.715: Have additional QUIET study areas other than the library. The student lounge is quitenoisy and not condusive to studying.719: Policies lack consistancy campus to campus. Services are more student friendly at YborCampus.723: Nothing733: More parking would be nice, especially around the east side of the student servicesbuilding.734: more parking735: parking is always terrible736: More parking options. More handicapped parking as well. Give tickets to those who donot have disable parking pass!740: Work on it744: make more parking and have more flowers and prettier landscapes749: nothing751: more spaces757: add more parking spaces760: BIGGER STAFFStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 363

762: Parking during the football games at the school. The parking is a pain during the footballgames.763: have more parking spaces spts.764: expand parking to closer locations774: usually we have to spend alot of extra time to find parking (dale mabry campus)779: Provide more parking. Install speed bumps to slow speeders. I have only seen securityonce this semester.788: Maybe a little more parking lot space.789: Please Please Please add more parking... Especially at the front of the school where itconsists of handicap and scarce regular parking. Lois has a lot of parking but so faraway.795: better sports facelities796: Some parts of parking lots are not well lit and could be better illuminated.804: better parking!!!!!!!!!!!!!!!808: Parking at the Ybor location is not convient.809: ASSIGN PARKING..813: nothing817: Make HCC look like a college campus. A courtyard, brown leaves, improve classroom,etc. what people usually imagine when thinking of college. hcc appearance right now islike a science lab and mental institute.820: Keep restrooms clean and the locker rooms.832: Parking is becoming a problem because of growth.837: parking is really hard in the morning840: Well i think that the only thing that needs to improve is parking because its really hard tofind parking.841: More trees on DaleMabry campus, parking garage at Dale Mabry, more QUIET studyareas846: there is no parking851: MORE PARKING854: Allow parking in the grass area, as it is sufficient for students, and provdes much neededspace, and saves time for students going to class.865: More parking!868: add a bit more parking. and a more friendly staff (ie. student services, fincial aid window,and test center have all given me bad experiences from rude workers)873: Parking is very inconvenient , overcrowded all the time.874: n/a882: have more TREES!! and flowers884: provide the students with more parking891: Everything seems to be ok.892: With the parking I understan is a lot of people studing in hcc.896: Do not allow people from the stadium park in the parking lot or near it...verydangerous...during games.897: A parking garage would be an excellent improvement! The classrooms are sometimesfilthy; it would be nice to see cleaner rooms. The quiet study earea has chatty people in itall the time; it's would be great if there was some way to stop that. I love the newlandscaping! I am considering joining SGA because I know a lot of the things that botherStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 364

are a result of sloppy-slob teenagers! I want to start a No-Littering Campaign (L is forlittering losers)!j/k898: need more parking space910: The classrooms are noisy. You can hear people moving furniture around in every one ofmy classes while the professor is trying to lecture. It is very distracting.918: build a parking garage instead of making us park in dirt when the regular parking lotoverflows920: Add more parking especially when the student body count is high.923: Dale Mabry campus definitely needs more adequate parking.934: Improved Parking939: more parking944: MORE PARKING!!!! Although I have a truck, I should not have to park on the grass.948: The class chairs are very uncomfortable. I took a class were the noise from the class nextdoor was very distracting. The walls were paper thin. Parking is terrible you have to stalkpeople in the parking lot to get their parking space when they leave.952: Everything is OK as far as I can tell. The parking isn't the greatest but it's just the waythat the school was built.954: Have better parking and make sure that people who smoke stay on their side and notroam around. also the cafertia needs to be cheaper with it's prices. we are broke collegestudents who pay a butt load of money for tution and books.959: Library needs to be open longer hours964: I think that classes need proper progressive equipment,and the parking can be built like aparking garage , so that more people can park. yes, hire more security guards.972: Class rooms sometimes are too cold.Almost all of the time are cold.979: i like it986: Fill in all the bare spots outside the classrooms with grass, trees, and flowers. Clean upall the glass/debris in the spare parking lot. Turn the huge grass lawn by the cafeteria intoa paved parking lot. Seriously do something about the parking!!!987: Parking is becoming a pain each morning, and the classrooms are to cold.989: Make more room for parking995: We need more parking.997: parking is such a terrible issue!!!!!!!! clean up the buildings that are older. the newerones look nice, but the older ones just look very dingy and dirty.1004: Do more landscaping sybollic statues of higher education1013: Have more parking1014: Parking is a big issue, especially at the beginning of the semester.1016: Better noise insulation between classrooms.1017: STOP increasing the teachers parking lot. They have enough parking already and it isalways empty anyway. I'm tired of parking in the grass or dirt.1018: improve the overflow parking on the dale mabry side of the campus, near the tampa bayentrance so students can park even if we get a lot of rains1022: Nothing that wouldn't cost a lot of money. I switched majors and came from U.S.F. So Ihave something more to compare the H.C.C. campus to.1024: Increase parking availability, during peak hours, at all campuses, especially Brandon.1028: More paved parking; enforcing parking rules - too much illegal parking in firelanes, onmedians, etc.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 365

1056: Parking garages should be at all campuses. Parking is not adequate.1059: No comment1065: Clean the bathrooms or fix them on level three of the technical building1072: More shaded areas for summertime.1076: more health foods. maybe protein bars or shakes.1088: The bathrooms are always missing toilet paper, paper towels, and soap. They are alwaysvery dirty.1089: Its ok1106: great1115: Need individual study rooms for students to concentrate. More parking and don't cut offparking just because there is a football game. It should be school first, football second.A waterfountain would be nice in the courtyard. I'm tired of looking at dead trees by thecafeteria.1119: parking at Dale mabry campus was such an inconvience this semester as they allowedUSF parking at campus site. It was an inconvience for parking as well as trying to getinto campus and out of campus.1120: No opinion1134: more PARKING available for students there are many students that have classes in thetechnology building but now that parking on the grass area is no longer allowed, as it wasat the beginning of the semester, it makes it very difficult.1138: N/A1139: Provide additional parking. Reattach doors that have come off of the restrooms.1141: make room for parking1149: The classrooms are often too cold, and the temperature is often a distraction.1150: more quiet study areas, as well as places where students can study in groups.1153: Nothing.1157: The Parking!1158: The parking lot is a mess during the mornings [around 11am]. I can never find a parkingspace.1164: You need better parking facilities for visitors, students and staff.1165: HCC need to improve parking space.1167: Can't think of anything. Satisfied with everything so far.1169: build a parking garage1178: Repair and re-paint. Take a look at the benches etc. around the campus, they are fallingapart.1184: Not sure1191: You could have built a parking garage instead of Campus Housing- its a communitycollege, not a university, and parking is a more serious issue.1192: The student housing is an obvious step in the right direction and I'm not aware of thedetails relating to it as of yet, but only allowing students who have a GPA of 3.5 orgreater would be a good idea. Unfortunately, HCC has a lot of high school students whojust so happen to go to college. Offering incentives for high GPA students would be away to motivate students to get serious and to reward those who are.1195: more parking.1199: Make a parking garage1201: need more parking space.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 366

1204: I enjoy our 21st century classrooms that offer projectors and other technologies.1208: improve landscaping, get more parking, stop closing the parking lot for football games,have a security team (not just one person) that is visibly patrolling the parking areas atnight1213: improve parking areas1221: not enough parking1224: idk1229: Better parking areas.1233: With the classrooms the lab tables and rolling chairs that are in some classrooms reallyshould be present throughout all the rooms. Or at least desks that don't have an angle onthem so that everytime you let something go it falls off, and if single desks are one whatthe prof. wants then make them bigger.1234: More parking would be nice!1236: Have smoking areas1240: just maintain whts goin on right now..1244: The Dale Mabry Campus is beautiful, the only thing it needs is more parking.1246: I'd like to see more security personnel around the school in the evening hours.1248: parking! I don't understand why the staff parking lot in the back parking lot, be hind thesciences and humanities buildings was extended, it is barely 1/3 full and the space thatwas taken way has made parking, that is already difficult for us even more difficult.1252: nothing1255: Control the temperature better. It seems like it either HOT or VERY cold!1261: I know that landscape around the parking lots look pretty, but it would be more useful tohave more parking rather than scenery (maybe a large parking garage)1264: i dont know1267: nothing.1275: the Parking is HORRIFIC! I've been going to HCC for a long time now and I NEVERhave seen any attention brought to the parking situation. Now dorms are going to be builtand the parking is going to be worse. I am offended that our money as students are goingtowards the biggest problem HCC currently has - the parking. PLEASE do somethingabout it!!!!!!1279: Increase parking!!1283: Facilities should take more care of the landscape.1290: when i went to the testing center alady, not a student, was playing around and distractingme from my test.1295: MORE PARKING!1296: Too many students and not enough parking in the morning1300: Have more available parking and until then tell the security to lay off the tickets forparking on the grass.1302: Brandon campus testing center is not noise proof,if you in the room taking your exam andthe at front end are talking it comes straight to room. It affects concentration1303: add more parking at the dale mabry campus1311: ??1312: Parking spaces1315: make it prettier.. more trees.. its very industrial/boxlike... use some feng shui plz1323: Clean filthy restrooms.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 367

1332: Better parking1353: N/A1356: more parking( parking garage) more trees and plants(landscaping)1358: More parking for the Dalemabry campus.1369: You definitly need a new lab for graphic design. It's horrible and crowded!1370: More outdoor space to sit and study. Seperate the smokers from the non.1371: need better parking1380: GET MORE PARKING!!!1391: there never seems to be enough parking in the evening.1409: Provide more parking and don't ticket those who park on the grass when we have noother options.1415: make more parking for student sevices and not a security guard who doesn't knowanything work the parking lot1420: more parking, perhaps a parking garage1426: Need more parking, maybe a parking garage.1448: Need to keep students from parking behind and blocking vehicles already parked. Also,the one lounge it would be nice if it was quieter for study - rather than a pick up joint inthe Social Science Building1453: Parking is unacceptable. There is never any space, has a garage been considered?1459: Need more parking spaces1467: Enforce smoking area policies.1470: The test center door slams. Nursing students and EMT students park in the parking lotacross from the admissions building. The parking lot either needs to be expanded or theyneed to stop blocking access to the grass behind the parking lot where we park.1479: Bathrooms should be cleaned more often.1487: Some of the Bathrooms need to be remodel and it will help to make HCC campus lookreally good with better scenery, sculpture and landscaping especially1489: More parking space1501: Have some type of activities going on in the campus. Its so boring I feel like I'm not incollege. Make going to school worth wild. I mean we pay enough to go there at least useour money for a good reason.1513: Make less confusion and organization people have life outside of HCC's education1514: no opinion1516: Turn the parking lot into a parking garage - if you cannot move out further you mustmove upward! Perhaps add some crosswalk areas to the parking lot. Classrooms wouldbenefit from more comfortable seats/chairs, the humanities and social sciences have madesome progress in the right direction, paint some more walls around campus - institutionalwhite can be a drain on the eyes. Add some paths for students to walk around campusmore easily so they will not destroy the grass, I would suggest something more naturalthan concrete or brick.1545: Clean the nursing lab - clean the bathrooms BEFORE students are there to use them.1548: N/A1551: more parking space.1564: Have more parking available in convenient places. The grass that is next to the stadiumis a conveneint place for may students to park but lately it has been blocked off. Thiscauses major problems and causes many students to be late for class. Either close it offStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 368

completely or pave it so more parking spaces are available. Or possibly build a parkinggarage.1568: have the bathroom to be cleaner.1569: more parking1572: For temporary disabilities (crutches) there should be accomidations for. Having to parkso far away and walk on crutches all the way to my building was very hard. Once I got tomy building the elavators were filled with people with no physical disability.1594: Parking1606: get rid of the insects in the tech building. make sure that ALL instructors know how andcan demonstrate technological knowledge prior to the start of the semester so that theycan pass it on to their students. if they aren't capable of doing so, it is a huge problem.1607: More lighting for night time classes in the parking areas and more security coverageduring night classes.1608: have more parking area...1611: Get more parking spaces. Forcing us to have to park in the grass, causes damage to theunder carriage of most low cars, when going up the curb and then back down the curb.1637: MORE PARKING!!! It take at least 15-20 minuets just to park on peak hours!!!1641: Theres no PARKING!!1642: ?1653: Have more paking.1661: The classrooms are too small and the chairs/desks are uncomfortable.1683: i have no complaints1684: EXPAND THE PARKING AREAS THE BEGINNING OF THE SEMEMSTER ISLIKE PLAYING TAG FOR PARKING BUT THIS ONLY LAST FOR A MTH ORTWO UNTIL A FEW CLASSES ARE DROPPED THEN MORE PARKINGBECOMES AVAILABLE1698: Construct more parking lots.1711: Better parking1712: the brandon campus needs more parking lots1715: build a parking garage/provide additional parking1725: More parking spaces!1729: Well, if it was possible, make more parking available.1730: more parking1731: parking is a pain.1737: More benches for sitting/studying in the hallways1743: i dont know.1747: More parking!!1755: I am satisfied1759: More parking is needed.1762: I'm not sure this could really be done, but for someone taking classes around 6pm is veryhard, practically impossible to get a parking space close to the Technology / SocialSciences buildings. All those spaces are taken by morning students and night studentshave to park at the far end close to the Lois entrance.1764: ITS FINE1767: We need more parking spaces and desks for adults. If you are comfortable and notcramped up you tend to be more enthusiastic about attending class !Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 369

1770: the parking, people park everywhere and anywhere. they park on the lawn and evenbehind you so you cant get out.1771: ??? its ok.1776: Give everyone laptops.1779: increase the amount of parking for students1790: Not a lot. There's just not a lot of parking.1791: a bigger parking space1792: build a parking deck1794: more parking1809: I think that there needs to be more parking and maybe more lights on in the parking lotbecause if you are taking night courses, it is not always lit up very well.1811: bigger parking space.and offer more seats to student who left handed. and a better varietyof foods.1817: Improve the parking situation by adding more parking spaces.1818: Parking needs to be improved in at least three of the campuses. I have never been toYbore.1819: more parking1820: they are making improvement on some compus now, as time goes on the compus willmake improvement as time pass1827: Increase the numboer of smoking areas1829: More parking1845: n/a1859: More parking, more covered walkways.1862: Make a parking garage, so thet we can assists more students.1865: Nothing.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 370

CAMPUS = PLANT CITY13: I read about parking,and I agree that their is a cry for more parking.14: The Brandon and Plant City campus could pave the dirt parking lots. It gets pretty nastywhen it rains.16: Have the stumps removed and more trees planted46: make classrooms more egonomic---I'm a middle-aged student and I believe the chairs areolder than me.52: The new parking area does not have street lights. Students are walking across a busyroad, in total darkness to access their cars. The lot is pitch black and it is extremelydifficult to see students when you are driving to exit the lot. NEED MOREPARKING!!!!!64: The new parking area in Plant City really helped the parking issues. It is not pavedthough so it gets really muddy after only a small amount of rain.76: at the plant city campus, the new dirt parking lot across the street needs lights. as afemale student it is scary having to walk over there to my car an night. it is completelydark92: Have closer parking.101: Parking is a major issue at the Plant City Campus.114: The parking is terrible, please fix it119: The Plant City campus could improve by providing food service to the students.133: More parking!163: They should make parking with out all the dirt they have at the plant city campus.168: The Plant City campus has always been very clean. Now that it is remodeled it lookseven better.176: We need better parking or pave the other areas182: Parking Garage!202: hcc might consider building multi-level parking garages255: Update the labs. Get the tools the students need to perform their experiements and classexercises properly.266: It could have more quiet study areas.274: More security at night.291: Keep the Plant City campus cleaner. Upgrade the Bookstore. It has minimal supplies andrun out quickly with the supplies they do have without refilling them. There is little to nofood in the Plant City bookstore... at the very least upgrade the snacks.293: testing centers need more privacy when testing (students should not be sitting right nextto each other more parking is needed301: when building new structures alow for new parking spaces also.309: More parking is needed317: There is not enough parking..343: Parking is horrible! The new parking lot isn't even paved, it gets so muddy when it rainswhich is hard to get off my car.345: Cafeteria at Plant City Campus369: pave all the parking areas, im tired of not only having to walk across the street but alsothrough mud and everything else.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 371

374: Move the smoking ash tray towers AWAY from the entrances to the buildings. Iabsolutely HATE having to walk through a cloud of cancer causing smoke when i need togo into a building.379: mor eparking space383: Plant City could use some pretty trees and better grass. Many areas have crappy lookinggrass.392: more parking420: Provide more services at the Plant City campus for students who must pay the sameamount of monies.421: More chairs in the classrooms, more classes at different times.446: Ive noticed that some of the parking is limited on the campus in brandon there are alot offalculty parking and not enough student458: put more tables outside to study467: closer parking484: EVERYTHING ALWAYS HAS ROOM FOR IMPROVEMENT488: they could improve it by adding more parking space.515: The landscaping at the Plant City campus is very poor and at some points obscure visionwhile turning out of the parking lot.517: more parking567: Replace the administration.656: For person in wheelchair plant city campus is not very accessable at all.697: I would not change anything.742: Put lights in the new parking lot at the Plant City Campus. I will NOT park out there is Ihave a night class... I will just wait on an open spot under lights. It ts VERY unsafe atnight!!!781: get more parking space812: make the parking spaces wider, to park a large truck here is like pulling teeth.814: I love it here so far, a very good experience. thankyou.819: landscaping830: Add a cafetereia at the Plant City campus863: The Plany City campus needs food on campus, and the classrooms need more plugs forour lap tops. If they go dead it is a pain in the butt.880: get more parking for students901: There alright the custodians do a great job in my openion.903: Plant City Campus is a beautiful campus, I love the natural setting. I would like to seemore outdoor seating ( tables, benches, etc.) I love to sit outside between classes andstudy in the fresh air.907: more parking lots916: need more parking956: Parking957: build a parking garage at dale mabry, spend the money i know you have and make mopreparking! ! Plant city, it seems that may of the doors at plant city slam closed, theautomatic closers are worn out, i sit in the library at plant city every day and the constantslamming closed of the door makes it very difficult to concentrate. Please fix the autoclosers!966: Plant City Campus needs a lot of work done.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 372

1036: more/better safe parking for it's students. sometimes we park across the street and are runoff by security saying these spots are reserved for people coming to the center. well, i'mnot positive, but the last time i checked i was a student and should have the right to parksafely and close enough to my classes without being inconvenienced by outside events.1055: More Parking.1075: More comfortable outdoor seating; those metal benches are tough on the rump.1083: as a student we should be able to find parking. When there are special events at plant citycampus they close of half of the parking near our classes. These are not student runevents either.1181: MORE PARKING!!!!!!!!!!!1214: Add paper towels to the bathrooms. I understand that the bathrooms are economical, butsometimes I may forget a mapkin from McDonald's and a tissue won't work in it's place.1219: Have more lighting on the Plant City Campus.1260: i would love to see more outdoor seating. i love to sit outside but there are only a fewtables (plant city campus). the tables that are outside are either in high traffic areas orright in the hot sun. there are tons of shady areas that would be great for study groups andsuch.1284: havent started yet1319: The parking at plant city is out of control. The dirt lot that is for overflow parking isawful to park in when it rains.1339: When all students are presente at the compuse it creates a parking problem. It is like firstcome first serve.1352: it looks fine to me1361: need security guard in the parking lots after dark.1379: A parking garage at Brandon and plant city would be very nice1400: more parking...well lit parking lots1483: better parking1495: The changes that are being made to the Plant City campus are fantastic. I love the areasin the admin building where you can sit and study and the new classrooms are morecomfortable. My only complaint would be that the overflow parking at night is not lit upwell at all so I prefer not to park there. It is also horrible when it rains because that lot isnot paved and becomes a muddy disaster. There may be plans to fix this in the future thatI am unaware of.1506: the parking is horrible! we definitely need a bigger parking lot. I think its dangerous tohave a parking lot across the street.1522: more parking1527: nothing1546: more close parking1557: not sure.1574: the new bathrooms at plant city could be better, all that money and the doors can not belocked on the stalls, latches do not match up. but clean and well kept thanks to the staff.1593: continue to add or upgrade facilities at the Plant city campus. The new building is great!1600: My classrooms are roach infested, and the construction of the parking lot has caused medelays. The workers have actually blocked my car in the parking spaces and wouldn't letme out.1614: nothing to my knowlegdeStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 373

1632: The Plant City campus could use more sitting areas to study, besides the area in theadministration building's loby. And more outside lighting for the Plant City campus, forthose who have classes at night and have to walk to their cars where it's limited inlighting.1658: More/closer parking at the Plant City campus!1671: The desks are very extremely inconvenient. The classrooms need tables, not little highschool desk's that come out on your right side that aren't even big enough to put yourbook on and a writing tablet. Not cool!1676: N/A1680: Nothing to improve.1681: Add more benches and tables1693: Make more parking space available for students.1717: More security for the evening students when walking to their vehicles. Particularily thestudents of classes that end at 9:00 or 9:301786: Add more parking areas1789: Testing center should have enough computers for students to test (Hesi) and not test inshifts.1813: Can we have some healthy food, we have no cafeteria. Sandwiches, soup, salad, fruit...Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 374

CAMPUS = YBOR CITY42: The parking at night is scary for females.47: Have the Tutor /Computer room open until 8PM during the week instead of 7 hours.48: n/a107: As far as the disability dep: it is too small, understaffed, wait time too long, not enoughassistance to help me learn in a better manner. However, my accomodations are great! Itwould be nice to have a staff member there to help us who have ADD.115: brandon in parking.161: No Opinion174: more parking for students185: n/a210: of course the aprking. and the elevators dont work every morning in the parking area.222: Students need a parking closer to the building.254: Work with City of Tampa and TECO to increase street lighting on Palm avenue, verydark and isolated during late evening classes260: Nicer art studios261: More Parking, especially Dale Mabry campus288: I have a sunday class in Ybor. I was told to park in the HCC parking garage and recieveda parking ticket. I paid tuition just like a mon-fri student who has the rights to theparking garage. Don't understand why I(being a student) cant park in the schools garagewithout having to pay a fine.302: At Ybor, there just aren't enough outside areas to sit. Also, the student lounge isextremely noisy, with people coming in to use computers for myspace, etc. And whenI've wanted to use a computer in the library for classwork, most of them are taken up -again - by users NOT doing research, but on myspace or personal websites. Parking ishorrific in Ybor. There needs to be other outside lots available to the student population.I don't feel safe at night walking all the way from the Public Tech building near CentroYbor down to the parking garage at the other end of the road.323: MORE PARKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!340: Maybe I'm just missing something, but on the Ybor Campus, I've never noticed a goodplace to study. The cafeteria is too loud, and that whole building doesn't seem to haveanything that's a good place for me.431: have better and more packing,it's very hard to get packing without going way out of theway475: build a tri-level parking garage to facilitate the growing population of the school.482: Have enough parking passes for the students that attend the college. I have to pay 4dollars a week just to park, because security claims to be out of passes.487: I love the new paint job on the Ybor campus. More fresh bright colors would be nice, andsome better kept landscaping.498: Ybor needs to have a beeter map of which areas can be parked in. Sometimes it is hard totell. I usually park on the street.503: A bit more security perhaps. Also, perhaps more variety of vending machines on theBrandon campus.523: Hcc could improve by making more parking lots especially at the ybor campus.525: naStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 375

559: Parking is almost always an issue. I have attended classes at three different HCClocations and it is never adequate no matter where I've gone.561: Replace all the desks on Ybor campus...590: The facilities are fine and are always in good order. The bathrooms are always clean.607: I think we should have more parking closer to the campus. Ybor672: more parking!692: Testing center.... Administrators of the facility are loud Parking.... Police officers ( inmarked cars ) can park on the street without paying a fee, why do they take up all of theparking spaces that are for students?698: MAKE MORE ELIVATORS AVAILABLE. I KNOW ONE PARTICULAR STUDENTCAME TO ME AND TOLD ME THAT THE TEACHER GAVE HIM A BAD GRADEBECAUSE OF A CLASS RELATED ISSUE. AND HE THE WAS SUDENT WASPENALIZED BECAUSE THE ELIVATOR WAS BROKEN. THAT'S REASON HEDIDN'T MAKE TO CLASS.703: a little water and fertilizer on grass/ preassure cleaning walls and floor at DaleMabry,building parking garage.709: better study areas and more study areas too.747: solicit all more with various programs and study aides ie. testing centers, study areas, etc.make more parking available that is closer to the facility other than that one main parkinglot that sits directly in front of the bookstore building.765: I'm very happy with the conditions at HCC.776: when students need to park after alot of staff is gone allow students to park in the certainparking lots778: have maps that aren't so confusing so people can find thing easier.828: I take classes at the ybor campus and sometimes we get out of class late. There is neversecurity around and parking is far from the building.834: Nothing.843: Parking856: Parking is too bad! build more parking facilities closer to campus.860: Nothing877: More parking spaces are needed that are NOT 3 blocks away from classrooms. It is notsafe for students to walk at night to the parking garage in YBOR.894: I WOULD LOVE TO SEE MORE GREENERY.914: have more parking spaces.925: n/a933: Have additional parking.947: The bathroom on the 3rd level of the Ybor building (where the math labs are) is alwaysbasically not useable. There are usually no seat covers, at least 2 of the 3 toilets areactually over flowed of just plain "out of order". It always smells.951: Hadn't really thought about it.955: more parking spaces963: Ybor is horrible. There's not enough space near the VAB building and we always havemore than just books to carry in. I think you should limit that lot to VAB students only.982: Stop allowing the public officials ie: Police Officers (who can park at meters for free) totake up spaces in the very limited garage and parking lot. There isn't enough parking forall of the students, part time staff and guests of the college at any given time throughoutStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 376

the day. Often I drive around for 10-15 minutes waiting for a space. I have had teacherswho are late to class because they cannot find parking.1008: student's taking classes at night should not have to park so far away from their classeswithout proper lighting and security.1051: More parking lot availability. More lighted areas to walk at night.1085: Be more polite!!!1090: Parking is limited in once campus and too far from classrooms in others. Very hard tofind parking lots during late morning.1124: make more of an effort for the music major buildings ,they dont even have adecent classthe professor doesnt have his own office and theres just not enough support going forthem,im not even a music major but i know there situation is bad especially for the yborcampus .more money goes to the other musicians and not enough to make classicalguitarist want to continue school .1126: Well have signs and things up for the disabled. Pay more attention to the school needs instead of bringing in chik-fila every month1129: at ybor campus put a light down that alley between the campus and the garage1163: The parking lot is too far away from the campus and it gets crowd with traffic and manypeople have to be late for class.1217: nursing students need access to the lab1223: MORE PARKING! parking in the brandon field is horrible especially if it is raining.1266: Make more Handicap parking spots at YBOR campus!!!1269: Offer more parking areas..1270: parking is a real hassell1291: I believe the ybor campus is about to start construction of a new building. I'm prettyconfident that the school will make an announcement about the new building, and thatany and all opinions from students, on what the want in their new facilities are greatlysought after and appreciated. Without getting too involved in the politics of the school, Ifeel the construction company and the school will have a meeting. The department headswill all be there. They will all have a say as to what their dream facility would includeand require to meet the standards of their specific area of expertise. Next the companyand school heads will discuss this and try to pull individual ideas together to make anequal decision on a final design to please the individual departments. Then i believe thesame process will be provided for the teachers, then it will eventually trickle down to thestudents. As the process digresses the ideas will be porportionally accepted, meaning lessand le ss. So the end result of that would be, the school heads get about 80% of what theyask for, the individual departments will get about 10% total of what they want, theteachers will probably get about 8% of what they want, the workers will get probablyabout 1% of what they require and finally the students will get about 1% of what theyrequested. On top of that i feel that leeway will be given to the departments that, politicsaside, receive most of what they want from a biased group of board members.1336: I think that more information can be given to students about the labs and the centers thatare available.1340: THE PARKING GARAGE IS VERY FAR FROM THE ACTUAL CLASSES. IT ISDANGEROUS FOR STUDENTS THAT ATTEND IN THE EVENING (AFTERDARK). MAYBE MORE SECURITY.1363: It's fineStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 377

1364: Better study areas.1373: make some of the classrooms bigger1378: The bathrooms in Ybor are generally unkempt. Also, while the bathrooms at Dale Mabryare clean, the ones in the humanities building do not have working locks.1381: add more packing1395: Closer and more parking spaces.1440: Parking should be closer to classes.1441: Cleaner bathrooms with more toilet paper, trash cans, and paper towels.1442: there needs to be closer parking to ybor campus classrooms.1458: Parking1463: Hcc needs more parking for all the campuses1471: On Ybor City, please use one classroom to include a fitness center for the students use.Something like Dale Mabry or Brandon1474: More cleanliness overall.1511: facilitate more study/homework areas1538: n/a1587: closer parking.1646: their fine... bigger parking spots, my truck doesnt fit too easily. hahaha ;)1724: Have more and closer parking.1752: Make more parking space for students.1757: need closer parking1760: they are great1853: There is still cooling consistency issues in the performing arts building classrooms.Student Satisfaction Survey 2007 – Q65: Campus Facilities – Page 378

CAMPUS = MacDILL CENTER183: more signs or maps of the campus.214: No Opnion401: class avail on base (macdill)969: n/a1430: get a bigger parking lot we have way too many students and not enough parking spots forus all.1619: more parking spaces for studentsStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 379

CAMPUS = SUNPOINT CENTER532: its fine nowStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 380

CAMPUS = OTHER70: Parking ,,, IT IS CALL A PARKING Structure BUILD ONE , SAVE SPACE ,144: Never been on the campus257: more student parking at Ybor campus and security officers that can acually help you (andthat are actually in their office). Most campuses I have seen so far are pretty run downand in need of updates.625: Testing center should have late night hours, such as 9 PM - midnight, by appointment forstudents that work long hours during the day.833: Clean up ybor's student lounge. The computers and chairs are filthy.927: at this time things look okay the school is trying to improve their look and that is great!!1053: Dale Mabry could use some color in the planterns. That campus seems to have the mostcement.1337: No applicable. My class is on-line.1405: Parking garage is all I can think of at the moment, keep in mind I haven't started attendHCC yet.1444: I think students who attend classes at the Ybor campus should have other means ofaccessing a parking pass. Students should be mailed the pass or have the ability to print aparking pass or have the parking passes available at the bursar office so when a student ispaying for a class they can pickup the parking pass instead of heading over to the securityoffice.1751: There should be closer parking available to students at the Ybor campus. There are nosecurity guards that are able to monitor the parking garages, especially for the nightclasses.1782: Never been to HCCStudent Satisfaction Survey 2007 – Q65: Campus Facilities – Page 381

Q68: WHAT COULD HCC DO TO IMPROVE ITS REGISTRATION PROCESS?CAMPUS = BRANDON20: No opinion.31: My computer has a problem registering for classes because the security certificate onHawkNet has expired or something32: nothing it is easy63: Create a program that keeps tabs of what requirements students still need to graduate.When they log onto web net advisor, it will tell them which areas have yet to be satisfiedaccording to Gordon Rule and Gen Ed.84: Not allow the HCC website to kick us off in the middle of selecting and registering forclasses90: have more people to help so lines are not so long103: allow students to register at campus which when i tried they told me i could not. But whatif students do not have a computer?125: on campus you cant really change anything because the line are going to be long eitherway. i like it being online.135: On campus, the registration process would not be so bad if the wait time was not so long.I was once in the office for 3 hours waiting.180: NO194: Hcc could improve its registration process by having more than three employeesavaliable during registration time before school starts.197: Nothing really.204: I feel allthough the different offfices one needs to vist are located very close to each otherthey act as though they are miles apart. and each office gives diffetrent or all togetherunclear info. i have attended 5 other schools in my life and this admissions andregistration was by far the worst, as stated I had to involve the dean to register for oneclass, and the fin aid is terrible. I will say that so far my dealings with fin aid for the nextsemester( spring) seem to be a bit smoother however all i did was turn in paper work(same stuff for the 2nd time).227: Too long a process! Financial aid rules are not realistic to a person in my status.244: I do all registration online, so I have no complaints about registration267: Hawknet locks up on the user at different points during registration. This is most likelydue to an excess load on the server because it's too weak to handle so many transactionsat once. I suggest revamping the server, or creating a new one. For classes with limitedcapacity, it decreases the likelihood of the student being able to have a spot in that class.Especially before summer and winter breaks.271: get more servers so students are not kicked off and can actually get logged on278: HCC can improve its registration process by having nicer staff at the front desk, and theytry to act like they want to help a person rather then looking like they hate their job andthe students. Then a person can feel satisfied with the service and ask for their help again.284: n/a308: i usually do not have problems with registering online but for my speing semester I am.It is agitating.315: fine as is320: i register on line w/ no problemStudent Satisfaction Survey 2007 – Q68: Registration – Page 382

333: Nothing. I feel as though it is wonderfil362: If you need to see an advisor, possible could it be done through e-mail and then on- lineregistration approved?407: Make it a little easier to look at and register online.412: Nothing.415: If all classes were offered each semester, I believe it would make the registration processeasier. We wouldn't have to resort to taking electives, which we pay for, until a certainclass is available in the following semester.418: Again, honors does it for me.433: No comment.440: Make it easier to contact HCC via telephone or email.448: i thought the registration was easy, sometimes i wonder if i am taking something that ineed to or not, but other than that it's very easy.449: I really didn't have a problem with registering.463: I always register online. I know what classes I need, so I rarely go on campus. The lastfew semesters I have been taking online classes.474: Gt a better server, because you know everyoneis going to be waiting to sign up and theserver cannot habdle that, therefore leaving students unable to log onto hawk net.477: nothing480: No suggestion.485: I have no opinion497: I think it is fine.508: I went to register on campus with an advisor due to a hold and the advisor took myregistration, advised me that the hold would be removed and proceeded to0 show me to acomputer to register. If I had already waited in line for 20 minutes to be seen, why shouldI have to go to a computer and waste more time to register online. Once I registered, Istill had to wait in line again to be registered into a class that had a hold.509: enhance the software that currently is in use. somewhat hard to navigate while registering526: have a pop up window telling you to pay for your classes by a certain date.539: n/a553: I didn't have a problem.600: the times when registration starts. classes fill up fast and you have to be very quick andknow what classes you need or they will be gone.618: If the student could starting paying for classes after registering, this would be a greathelp. Especially, since the holidays are upon us and the tuition is due right after theholiday bills come in. If the school would set up a optional pay anytime prior to due date,the student could make weekly payments versus only the week or two before it is due.632: Have staff up and ready at computers during registrarion, I was there early so that I couldregister on time and be able to attend class that morning, the staff showed up at exactly800am. I would have expected them to a least be there 10 minutes early to turn on thecomputer and start on time.636: N/A645: Make it a little easier for first time college students to understand what they are doing andwhat classes are appropriate for they're major.652: Not too much needs improvement.Student Satisfaction Survey 2007 – Q68: Registration – Page 383

655: The process requires one to have pen and paper to write down section numbers, I suggestadding a button to the searching of classes that allows you to add them to your favoriteslist.658: I do no know what to say to this question.665: registration process is fairly good, I do not have any complaints about it728: The faculty/staff could make sure ahead of time that there will be no complications foronline registration when the time comes and if there will be notify the individual if theirtranscripts are on hold or have not been received. I've had problems registering twicebecause it said I wasn't eligble to register and when I went in to see what the problem wasit was my transcripts. Both times the staff had to fix the problem because I hand deliveredmy transcripts when I came to HCC. I find it irritating when I sit down at my computer athome and try to register for classes and then can't because the office has my transcriptson hold, and then by the time I get it all sorted out the classes I want are gone. I registerearly so this shouldn't be a problem.739: The "help desk" needs to be more helpful. They didn't have answers to anyquestions I asked them.746: The only issue I have regarding online registration is: I'm trying to register for a noncreditcourse that I have already taken (years ago) and it won't let me because I havealready taken it.759: More qualified employees are needed.769: more flexibility770: nothing772: Have more ppl working the desk.786: offer more help w/ it791: It is very easy online I like it and have no issues792: MAke more organized online. The online registration process seems confusing to manypeople that I have seen frustrated while trying to schedule class times.802: Not have computer qliches, that is unavoidable though803: Have an advisor readily available.886: nothing893: Have the same time fame for all the campuses for a class (ie. ECO)902: Train the advisors to be experts on every HCC topic. It will take time but in the long runHCC will have permanent employees that students enjoy interacting with.922: Make more classes available during nights.931: I think it's already satisfying940: I think wants you find out all the loop holes the system is very adequet.961: when registering for classes and you can't get the classes you want yet because you aremissing a prerequisite mention what classes you need to take at least online anyway bemore specific965: On-line registering is great as it is better than waiting in lines for hours which I had to dowhen I first registered.971: Hawknet registration often shows classes as closed before the semester even starts. Thisneeds to be fixed to either not show the class when it's canceled or state why it's closed.973: no problems with it984: None985: I am satisfied with the online registration.Student Satisfaction Survey 2007 – Q68: Registration – Page 384

990: they could add to the bottom of the classes that we selected the registration price total forthe amounted classes that we picked. So we know exactly how much to pay instead oftrying to figure it out on our own.991: none993: More organized in that department. Seems as if thats a big issue in that department1007: try to eliminate lines and time wasted1025: make more help availible1031: Give a longer period for the regisration process.1032: Let people know when major classes are about to fill up (math and english come to mind)for students who need those classes to graduate.1050: Nothing. It's a pretty good system.1066: good1067: n/a1078: none1111: More options available.1114: Make the class schedule available sooner so that we have more time to run schedulingscenarios before registration. Try to name as many class instructors as possible online, sowe know what we are getting ourselves into.1122: have more servers so students do not get logged off from too many users and have theweb cite open earlier to accomodate those who need to work in the morning and need toregister at 6am or the night before at 1am.1123: None1125: N/A1133: Registration was fine.1155: The online registration process is great until a message is received stating "not eligible toregister at this time". At this point there is no information given as to the reason ofineligiblity, it is extremely difficult to reach anyone by phone, so then you are forced togo to the campus which then defeats the purpose of "online registration" I haveexperienced this more than once and the reason for not being able to register online eachtime was a clerical error on the part of HCC. Something that could easily be correctedvia email or telephone but because of the inefficiency in these areas of communication, ittook at least two days to reach anyone and an hours drive to the campus just to find outwhy I could not register and after standing in line to speak with someone, the problemwas corrected witin minutes!!! However, the class I wanted to register for was full by thistime!!!!1174: If there is a prerequisite for a class and you can't register for it online it would be nice toknow what that class is without having to ask someone. In other words when the systemwon't let you register for it, it should give you other choices or the prerequiste that youmay need.1185: Make it easier to register online.1209: for incoming freshmen i think they should only be able to register on campus, the onlinething was confusing.1210: Make sure that the courses offered online are the same as the ones in the course selectionguides.1211: No comment1212: have more available classesStudent Satisfaction Survey 2007 – Q68: Registration – Page 385

1239: Offer online receipts when you register and pay online.1292: dale mabry could be more organized... brandon im sure is fine1297: nothing, it was easy1307: nothing1310: Nothing, it is good.1322: No comments.1325: on the first day of registration, the web site tends to freeze up. By the time it startsrunning, some of the courses needed are already full1330: Online registration was very easy.1349: make things clearer1397: nothing. the registration is easy and hassel free.1407: Not have labs required and use it as a restriction for those who would like to enjoy thecourse.1455: extended hours with advisors to do on campus registration1485: help1504: if you pick a class to reg. let it go through instead of telling us the it can not work1507: Nothing.1509: Overall, I have had good experiences registering for classes online. The one attempt Imade to register on campus was not as successful.1519: Better communication between community colleges and branches of the same schoolwhen regarding transcripts.1526: same as below1552: None, i love how easy it is to register online, besides the fact that they open it early forhonors students but it does not limit it to the honors students, so many of the classes thatare important are taken before the official registration begins.1571: More people1604: nothing, good1610: the registration process was very simple1612: perfect1647: nothing just fine already1648: online is great1662: No comment at this time.1700: n/a1703: Let you register if you have dropped that class. It said I was signed up for a class thatwas not yet processed so I lost the spot I needed.1723: shorter lines..longer hours.1742: na1765: It's simple and easy.1773: print the book with classes and times before the registering date begins1783: I think is good right now.1814: more students allowed to register earlier if they have a good GPA ..Like 3.51816: It would help if on the last day of registrater the computers don't crash..1831: I have had no problems with registering online.1843: encourage people to ask question or get involved in some way so they wont have toworryStudent Satisfaction Survey 2007 – Q68: Registration – Page 386

CAMPUS = DALE MABRY3: have the names of who is teaching the classes not just staff15: get more help at the registration desk37: N/A67: ALert students when registration opens!71: registration is ok, but it would be nice if classes was one hour long. and started on thehour and 30 mins pass the hour so classes don't over lap by just 5 mins and you can't get2 good classes on the same day.75: More staff to process applications93: nothing94: I think it's already satisfactory.95: I can't count the number of errors I've had while attempting online registration, evenduring non-peak times. Also, the interface is not intuitive and not very user friendly.99: More Staff105: it's just fine112: there needs to be a way to register for classes if you are in a prep class. You don't have topay but we have to wait till the last minute and that isn't right.122: less confusing123: Registration orientation124: Having more than 3 people working the windows during peak registration. Expandingoffice hours for student that work full time during the day. Customer service training forstaff that deal with the public, they are rude and very short with people.130: lines140: make the advising team more availible.141: update the server so we can use it more154: a little more organized166: Have all registration papers located in ONE place178: take discover card181: Make less mistakes when people register online201: I like to make it online.213: I'm happy with the online registration -- I don't go to campus to do it.241: That it does not kick you out in the middle of your registration and also that once schoolbegins it does not seem to be available for access becuase too many people are logged in248: nothing251: Nothing it was very easy.252: no comment258: have more than one cashier at the window! the line was way too long for one cashier!285: no suggestions at this time287: Better Communication Seated Waiting Area/Sign In Sheet Not Always EnoughAppointment Times294: n/a299: n/a310: Send notification e-mails to current students when inportant registration dates are comingclose. This might help control the traffic to admissions/finance because a lot of thecurrent students would probably register at the beginning of the registration period.Student Satisfaction Survey 2007 – Q68: Registration – Page 387

319: Offer more classes in several locations. In class last week I sat between 2 students thatstarted this semester, both transfered in. Both of them had problems with the Admissionsoffice. They had their paper work lost and there were other issues.338: Provide more information regarding pre-/co-requistes. The information providedcurrently, does not clearly define the requirements for certain classes.339: no suggestions347: Th lines are very long. Have all agents present at the windows available especially whenthe lines are very long.350: The only problem I had was with my transcripts, it seems that lots of them get lost whenthe schools send them to HCC.353: HCC's registration is great! However, I do wish you could make partial payments to youraccount online, especially before the full amount is due. It would make it a lot easier topay for classes, since I don't qualify for financial aid.363: I am satisfied with the process.364: hire more people375: encourage more online registration376: Be sure the computer system is up to date so students do not get unnecessary redmessages when trying to register online.382: Need more windows when it is busy time.398: Have more avenues of information.425: Not sure.437: make sure previous courses are inputed.443: Let students with some types of holds be ok to registar online. Yet, you can keep the holdon there untill they see a concelor or advisor by a certain date.450: I really like regestering online for classes, it's easy. And it tells you if youre not qualifiedto take a certain class. Nice!470: improve speed in lines471: I had transfered from a school, and at that school the way you were allowed to register byhow many credits you had. so the student with the most credits were allowed to registerfirst and so on. I think this would eleminate student that are in there last year and needcertain classes first choice on registering before someone who is just entering hcc.493: have classes that are to be taken together...ie nursing classes NP2/psych grouped togetherso it can be done at one time501: Nothing, I register online, every semester, it's great!502: Offer more core classes during the evening...506: fix the flaws with the online registration... it is not good for the system or server to bedown or shut down for repairs during an active semester or registration time511: you could make sure the the website info is accurate, and make sure that the website isworking properly.513: more server uptime537: fsater lines, process540: Make sure there are no holds on students due to an internal error.542: Friendlier staff, shorter lines, should be more quick and efficient. Could possibly evenhave a sit in registration where you could be advised as to which classes to take. Manystudents including myself find it difficult to finish the classes we need because we don'tStudent Satisfaction Survey 2007 – Q68: Registration – Page 388

eceive any guidance as far as registering. I think that would help the students be moreefficient in finishing the courses they need to finish graduating.544: Nothing548: make it more aware when people can register552: worked for me557: The online registration process is by far the best system to date.569: Being more organized to minimize the confusion of what classes are available at a time.572: Open more windows which would mean changing lunch hours around to meet the needsof the students signing up for classes late morning or early afternoons.574: Input transfer student transcripts and other documents into the system in a timely mannerto avoid the inability to register online582: do not put hold on students when it come to the remedial courses. this hinder a personfrom registering online and then we have to stand in long lines waiting for over hours. itis so much easy to register on line.593: The absence of on-line admission for non-degree seeking students was frustrating. Werethat available, then it would be better if it were easier to register as a non-degree seekingstudent to be able to do so in conjunction with on-line admissions.596: The online registration is great on campus registration is a nightmare!!604: its fine623: on-line registration and set appointments for those who need further assistance. Thankyou.640: Make it more efficient643: i don't know.649: I don't have a problem with they way it works.657: have campus cruiser availible at all times of the day659: I get angry when I can't register for a class because my requirements are not met yet. Forinstance, I had to wait for my math grade to come in before I could take a higher levelmath. I was taking the math class i needed for the high level math. Well, that causes meto register for it at the last minute because I have to wait for the grade and then I can't getthe class I need because the class is closed. I was taking the math course so I don'tunderstand why it can't register it for me and if I don't get the grade the computer takesme off the course. Like right now I am having the same problem. I need to take thiscourse, but I need the 45 credit hours. I will have all my 45 credit hours completed afterthe end of this semester, but noooo the computer can't read this and now i have to wait tilI get my credits at the end of the semester and register for the class at the last minute. Theclass will probably be closed and then I am in a bind.663: More classes offered at different time periods.667: Update hawknet so it is not riddled with glitches.671: nothing, its good.675: No opinion682: simplify it683: Nothing684: nothing693: Maybe not have Hawknet time out when trying to chose classes and then when one has tolog back in, it gives an error message.Student Satisfaction Survey 2007 – Q68: Registration – Page 389

694: make whoever takes in the peperwork needed to sign off on it and that way if there is anyproblem it will be on them and not the student because the students get affected by whatthe staff should of did712: more registor719: Over-ride are necessary quite frequently? Why?723: Nothing732: Less time for the process in person736: The professors should teach more classes.744: having all the windows open at the same time so that is will be a quicker prosses749: nothing760: Explain more briefley764: not much pretty easy779: Better trained staff. I was sent to the counselor from registration, then sent back to waitin line. The councelor said I did not have to see her.793: I never had a problem.795: na796: They should have more reps at the admissions window during the peak hours whenregistering on campus so the lines flow better. Also, when WebAdvisor gets slammed, itis hard to register online unless one does it very late at night or early morning. Moreserver and/or network capacity should be brought online during the peak registrationperiods.804: create a better and easiler up to date system to register for classes809: LET STUDENTS REGISTER EVEN IF THEY ARE ATTENDING PRE REQS SOTHEY CAN HAVE A FAIR SHOT AT THE CLASSES THEY WANT813: no opinion820: Have someone who could glance at your information in line and inform you if you shouldor should not be in line.832: It seems as if many required courses for specific degrees are not offered as frequently.837: its nice we can do it at home840: well it could be a little easier because the first time i did it it was so complicated.841: teach students how to register on-line to help shorten lines on campus854: Make it much easier to understand overall. When I first registered, the process was muchto confusing.862: When you need to manually register by going to admissions, it takes a very long time.865: More staff members in the area.868: explain what a section number is?874: n/a891: n/a892: n/a895: I was just told I had to register online only. I wanted to do it at the school897: Hire a more knowledgable, pleasant staff.898: make it faster900: • Get experienced people that way student can get all their questions answered and theline will move faster. • Alternating staff during lunch brake should do so quickly withoutclosing one window. • Need more different location for payments during beginning ofterm to avoid long Q and save time • There is a lot of confusion with student being toldStudent Satisfaction Survey 2007 – Q68: Registration – Page 390

they have not paid for school fees yet they have the receipt. I have given my SSN nowthree times and every time I go they always say they do not have. I have no idea weatherit is the system or it is just pure ignorant or it is a technique just to cause agony forstudents. Or may be it is a reason to turn you a way next time. A Good example is at thefinancial Aid were each time the office (or the receptionist) will tell that you have onrecords/registered with them or they will say you never failed your case them althoughyou were there the day before. • Most teacher will advice the students to keep copies ofany document t hey submit so there is no more trust.910: Fix the Hawknet program. It shuts down in the middle of using it sometimes and most ofthe features do not work. All I can do is reigster and view my schedule. I never get up todate inforamtion about Financial Aid, my GPA, changing my major, graduationapplication processing, etc.923: No improvement is necessary.934: Some more detail online about the classes948: Have more staff the lines get very long at registration and you have to wait along time.954: have people be on the ball with registration and make sure that students can get into theirright classes.964: I think it is fine.977: It makes me wonder if the staff really knows what they are doing sometime. Some staffknows how to get things done and some staff gives you the "run around".979: online registration education989: Give more specifics on how to do every thing step by step994: if you go to the school to register make sure that they tell the student every they need todo before they come back up to the windows because no one wants to come back severaltimes when if you were told all at once what needs to be done then you don't have to keepcomming back.995: HCC needs more people.997: more organized and flow better1004: Establish some kind of seating order. Getting a ticket number and being able to be seateduntil your number is callsed.1017: n/a1018: no comment1022: As long as I can do it online and not stnad in line on campus, I'm happy.1024: Place computers near registration.1028: I marked I was satisfied - no improvements that I can think of1046: the line is crazy, stand in line for up to an hour, then come back and stand in line yetagain for another hour. more registration windows.1059: I'm satisfied with registration process.1062: let first time students register for classes online.1064: The system has too many errors unabling me to register online for all my classes.1071: The only time that I registered in person at HCC, it took a long time. They just seemedunderstaffed, but were friendly. I just register online now, and I'm satisfied with thatprocess.1072: Allow use of American Express and Discover cards also as means of payment.1089: More help and some classes you can not register for until you pass the class. When youdo register the classes are full because you have to wait until you have pass. I think youStudent Satisfaction Survey 2007 – Q68: Registration – Page 391

should change the date or allow us to register for the class and if we did not pass it thenwe are drop automaticly from the class.1098: Allow first semester students to do this online. The second semester was smooth nowthat I don't have to go through the inital hassel of bouncing around offices.1101: be more specific when there is a problem1106: Improve the staff1115: Nothing.1120: no opinion1138: n/a1139: It could open less windows and allow you to remain in the same screen instead ofopening a screen, asking you to close window, taking you back to the first, etc. It couldhave a link for "New Search" on the results screen.1153: Have more help desks.1156: NEED TO HIRE MORE PEOPLE...LIKE FOR EXAMPLE THEY GOT SIXWINDOWS FOR REGISTRATION BUT MOST OF THE TIME ONLY TWO AREOPEN.....AND ITS VERY SLOW...VERY SAD...AND THE STUFF ARE TIRED.1167: Satisfactory so far.1169: have more people to work on registration times1178: Online was fine.1187: Have catalogs out early1192: make the website a bit more stable and maybe some user friendly options like being ableto save inquiries in another section. A student counseling section online would beGREAT. Something that would have an updated list of all the degrees offered at HCCalong with the path to achieve those degrees!1195: more classes per semester for hospitality program. the hospitality law class is onlyoffered in the fall and not in spring or summer. why?1197: Some times financial AID do not process quick the loans, and registration office stop youfrom the classes .. and it is the Financial AID office fault. Maybe they could be moreorganize1202: Improve the attitude of some of your registration clerks, or hire more of them.1204: Make it faster. Dont allow it to bogg down during high volume times.1208: adhere to the posted dates for registration to begin (some people said they were able toregister for spring term on 10/31/07 even though all the campus posting stated thatregistration began on 11/1/07, i think that creates an unfair advantage for some people toregister early and others who followed to official literature may not get their preferredsections because of that.1221: n/a1229: na1236: Nothing1244: shorter waits on campus1246: Allow us to register for credit courses, during the time we are talking college prepcourses.1252: nothing1255: Update the online system, it doesnt recognize if you register for a class and a labsometimes.1264: It was okayStudent Satisfaction Survey 2007 – Q68: Registration – Page 392

1267: nothing.1275: Nothing really. I register for classes online and am satisfied1279: Have early registrations,1283: Have a quicker system of registration on campus, more accesible advisors, betteracademic advising.1295: We already went through this.1296: Online registration1302: its doing fine1311: nothing/I use online1315: the online is great.. the in-person is abysmal.. now, i have pc skills but others doi not1320: More staff handling students to minimize the wait time1353: n/a1355: More staff to support the students, so students don't have to wait in line longer.1356: make more people available to students so its faster1358: Inform students about what paper work needed in order to register ahead of time.1380: I like using online registration. It's easy.1383: make the tips program available earlier and longer.1391: Definitely have more help1426: Extend the time frame1438: having more people to help1487: More stffing for those non online registers1488: Make it more known to students when we will be automatically dropped from classes.One semester I had no idea I would be dropped so quickly and I had to re-register, it wasa suprise when I had the money. Maybe we can get more of a notice...I don't rememeberrecieving anything.1501: Not make it so difficult to get things done. Everyone their is so demanding for things theyneed.1514: no opinion1545: Make online registration functional during registration times. Stop coding me incorrectlyso that when I do register, I can.1548: N/A1564: Not sure. Haven't had any problems with registering.1568: nothing1595: I would like to see the actual teacher listed on the course schedule for each class. It isimportant to be able to research the actual teacher when deciding what classes you take.Most of the tiume it just lists STAFF which is no help at all.1606: sometimes registering online can be a bit tricky. i usually end up with what i want after afew trial and error situations.1607: No problems with online registering.1608: no comment1628: N/A1637: Have a larger staff!!!!1642: the class was registered for some people without getting permission and it makes it hardfor me. i have a hard time getting time off work to register for class all the way in tampa!!1653: Its fine.Student Satisfaction Survey 2007 – Q68: Registration – Page 393

1683: they should send emails to the students who pay their classes with scholarshipsannouncing that their classes have been paid for so one can be less worried about if thescholarship was used for tution.1698: Nothing it is perfect how it is now.1704: When registerin on campus, have more advisers, or make appointments. The wait time isnear 2 hours during the registration period.1712: make it simple1729: Nothing. It's very simple and easy.1730: no improvements1737: Let students know that even though classes may be full, the day that tuition is due, it isstill possible to register for the class. Even attending the class for the first week andseeing if someone drops the class, there is a good possibility to have a space available.1743: its fine, especially online.1759: The lines are too long at Dale Mabry. Why aren't more things available to be doneonline? You ave to wait in a line for 30 minutes to get a form and then in line another 30minutes to turn it in.1762: I've only used the online registration and that seems to be very easy and convenient touse.1763: get the sga senators to do something for our school and help with the process -pay them ifyou have to but get some help and who knows better than the people that are supposedlyrepresenting our school1764: HAVE THE PREREQUISITES YOU HAVE TO TAKE AVAILABLE ON LINE INDETAIL1767: Allow students to be placed on the waiting list and offer more seats because studentsalways drop.1768: This is only my 2nd time taking classes and I have no idea what I am doing or who orhow to get help.1771: it's good.1776: Fix the registration page online.1790: The online process is fine.1791: i register online,its a real pain because i always seem to get kick out of the screen. when ipick a class it goes into loading mode, then it brings up the page " page cannot be found"then i have to do the process all over again.1809: Maybe have more than one area set up for registration so the process can be done a littlefaster.1817: Nothing.1818: It would be helpful if hawknet did not kick you off if your account is "inactive" for 5minutes.1820: As is1845: n/a1850: I register online...it's good1864: More staff in counters1865: Nothing.Student Satisfaction Survey 2007 – Q68: Registration – Page 394

CAMPUS = PLANT CITY13: Stop adding blocks to situations of no need,this hurt the students, for choosing who he orshe may want as a professor.46: have one combined system instead of two (the way it is currently)114: nothing133: Make it quicker on campus148: Nothing. I think it is convenient to be able to register on-line and pay on-line.167: Stated before, let someone who has experience show me how to sign up. and not a kidthat is more worried about talking to his friends than help me.168: At the school, it is very hard to get any help. The only thing that is easy is paying for yourclasses. It is like HCC only wants your money. But when students need help registeringthe staff should be more helpful. I learned how to register in orientation.233: Provide us with people who know what they are doing. I found that your staff had to askother people who weren't sure of what they were doing either.255: unsure291: When problems occur it's difficult to get them handled in a timely manner becausedepartments don't answer their phones!343: Staff to be more friendly and approchable.379: no comment420: Make it more efficient. The registration office needs to begin registration on time, notwhen all the staff show up.421: Add a online advisor either by email or IM when problems arise. Someone that canactually fix the problem.460: soetimes when I have dificultly registering on line I would go to student serive for helpand I feel like I'm a bother to them as if they don't want to help me.466: Once again, more advisors.467: no improvement ok488: If your classes get cancelled they should let you know along time berfore the first day ofclasses, so that you have time to find another one.490: n/a515: No Comment644: The staff could accutally answer the students questions instead of just replying " its allon-line, just do it on-line."697: I would not change anything.781: have more personal available for registration periods.814: Have more people to help867: Have the registration process online not be so hit and miss.880: nothing916: Make the time in the waiting room less.957: more windows open at registration, any line is unacceptable966: Hours of operations be better.1011: make the website easier to navigate1021: make more appiontments so students do not have to wait forever.1030: nothing1075: None1181: it wold be helpful to get the registration books earlierStudent Satisfaction Survey 2007 – Q68: Registration – Page 395

1219: n/a1284: it was helpful1339: It is ok like that1342: by fixes the glitches in the website1352: like i said just to go here its just so many things to do and im confused i hope that it fgetseasier1400: n/a1424: expand1495: I love being able to register on-line. It is very easy and convenient.1524: Have more advisors to assist with the complications1557: nothing.1574: better information about what is needed, more understanding by staff when a new studentdoesnt know what to do and when1602: keep all staff informed on what is needed so your not running in crazy trying to get info.1614: i like the regisration process so i have no comment1632: No opinion1652: n/a1658: More than one window open to deal with hour long lines...1665: Make it easier to understand the terminology.1671: its very convenient1676: N/A1680: Nothing.1693: I think everything is fine just that if I tried to register in person the lines are too longespecially before a semester is about to start.1813: The last 2 times I registered, I was unable and had to go see someone in the advisingoffice due to conflicts or it saying I needed prerequisites which I didn't need.Student Satisfaction Survey 2007 – Q68: Registration – Page 396

CAMPUS = YBOR CITY107: I HAD NO PROBLEMS. IT is a great set up. So is Hawknet.110: n/a161: Hire more staff185: n/n193: no comments222: Called people in the order that they sign in.261: The website is often down. Many times it does not comprehend the selection I choose forexample I will put in a specific campus and the site will display all campuses302: TIPS is great, but to be charged a $30 fee each semester you use it seems excessive.340: It's a little hard to enroll for classes when you are currently taking the prerequisite. If I'min Chemistry 1, and need to enroll for Chemistry 2, it isn't going to allow me to do that.It seems like a competitive process to get the teachers you want for these courses, andthat is a very real setback.431: have more workers475: n/a482: PLease give students correct information. It really seemed like the staff was there tomake us fail rather than help us get through the difficult process of getting a degree.487: Automatically update computer systems for students whose registration shouldn't beblocked anymore, so that when I go to sign up for classes online I don't find that I amblocked because of a drop in G.P.A from early in the semester that has since correcteditself.498: Always include the name and edition of the books that will be needed so a student canpurchase this book where they want to, maybe even at a discount price.503: No opinion.522: No opinion.523: by having students who have a hold should be available to register early so they can getthe classes they want.525: na550: If a student transfers, instead of placing their transcripts on hold, enter them into thecomputer so that they CAN register for classes online.559: Students need to be clearly notified prior to their classes being dropped. The websiteneeds to be able to handle the high volume at registration so students can register insteadof being stuck day in and day out.590: Everyone on the Dale Mabry campus seem overworked and stressed out and areimpossible to deal with.692: Have more CSR at the windows to speed up the wait that students endure.698: BE MORE PROMPT703: fix computer issues that place blocks due to prerequisites that have been completed.765: It's great the way it is for online registration.776: everything is GREAT778: the process is very simple, but i would like it if you could have like a mini calender nextto your classes when you pick them so that you know what time and date and canvisualize them better, so your average of screweing up and double booking is a lot less.780: it is ok818: allow students to register on campus if they which to do soStudent Satisfaction Survey 2007 – Q68: Registration – Page 397

834: Maybe hire additional staff during peak times to lower waiting.843: nothing856: have all online. it seems to work more then on campus.860: Nothing877: I already told you.878: I went there on Tuesday and asat there for 2 hours and there was only 3 people in thewaiting room and they weren't calling anyone back there. So they need to apporve on thatsending people in and out.894: N/A. ALL I NEED I CAN FIND ONLINE.929: more help951: Not lock me out of Campus cruiser at registration time.963: Give sophmore students first choice. When you get down to the last two semesters it'sharder to get classes to finish your program. ie. I can't take art history except in the fall.Whay not make a note or "advise students" that this class is only offered once a year1008: You should be able to take whatever classes you feel comfortable with taking without theadvisory permission to take what classes - I feel as long as you're not having any troublein the classes that you are taking and you are making an (A orB) you should be able toregister without a problem1085: Don't know1124: not cancel classes because theres onlyfive student registered ,first of all i payed for a classand i should be able to get it done when they say it is available.1129: they're wonderful1145: I have not had any problems.1148: Everything is smooth for me so far.1262: nothing1269: Classes needed for the Business Administration, International Business Option are notavailable for students to complete their degrees.1271: Later hours for evening students.1291: As with all my discrepancies with the way the school is run, i feel that the ignorance, dueto lack of communication between the school and the student, is the problem.1313: get the staff to work a little faster they take to long to do a small item.1363: I register on line1373: hire more help1428: Hire better trained staff.I attempted to cross enroll in a class with USF.I instead, wasenrolled as non-degree seeking at HCC.USF had no record of my taking the course.I wasmisinformed by HCC that the paperwork would be sent by HCC to USF, which was notdone.Instead, the paperwork was inadvertently filed.I was also misinformed by HCC thatthe paperwork did not need a signature from HCC, so after making my third trip to USFwith incomplete paperwork, I returned to HCC and took care of it myself.My attempts tocall HCC and get questions answered were responded to with a careless attitude.Aftermuch frustration and irritation with the level of incompetence in office and over thephone, I have made the decision to skip the hassle and take the class at USF, regardless ofthe difference in cost.1458: Nothing1463: continue doing what it is doing1471: noneStudent Satisfaction Survey 2007 – Q68: Registration – Page 398

1474: More informed tellers and more in depth records keeping.1510: more organized, more manpower1538: n/a1646: its pretty simple. i dont see how people would have problems1724: I am ok with the process.1754: FIX ONLINE REGISTRATION!!!1760: nothing1837: Maybe have an online checklist for a student to look at for a self progress report forregistration.1853: If you could make more classes available at the Ybor campus in the evening for those ofus who work full time.Student Satisfaction Survey 2007 – Q68: Registration – Page 399

CAMPUS = MacDILL CENTER214: Pleas ensure that a better tracking system is in place for recieved studenttranscripts!!!!!!!!246: Allow students to register for classes prior to attending mandated orientation for newstudents.417: I was unable to register for classes online, due to a hold for an out-of-state transcript. Icouldn't find out this information until talking to my advisor. Need better informationonline.969: n/a1033: nothing1663: No problemsStudent Satisfaction Survey 2007 – Q68: Registration – Page 400

CAMPUS = SUNPOINT CENTER532: i dont like computers.Student Satisfaction Survey 2007 – Q68: Registration – Page 401

CAMPUS = OTHER927: well the internet is fine I love doing it online,it's fast and easy, but coming to the school itis too long to be waiting the people can be rude and make you feel uncomftable so Iwould improve the human relations of the works more training for dealing withcustomers1053: I register online and it works GREAT.1337: I waited in a very long line just to receive my student number and then had to go toanother line to wait for a computer to register.1405: Nothing as of yet. I am satisfied with the registration process1444: I have not has any issues w/ registrationStudent Satisfaction Survey 2007 – Q68: Registration – Page 402

Q69: WHAT COULD HCC DO TO IMPROVE WHERE AND WHEN COURSES AREOFFERED?CAMPUS = BRANDON20: No opinion.21: I think that there are not a lot of course that are at the Plant City and that is where I wouldlike to take most of my classes since I live in Lakeland.32: nothing i think it is good45: They should offer more courses in different campuses not just in one campus.62: not enough night classes offered at brandon campus74: i went to register this semester and most classes are either not offered, or late at night ornot mondays or wednesday. there should more classes avalible on all days77: there are not enough science classes available at plant city campus84: offer more classes90: just add more class times103: Make friday afternoon classes for prep!125: they need to have teachers lined up the semeter before it is time to register for the nextsemester. i registered for sping 08 and most of the classes i signed up for do not knowthe teachers. this semester{fall 07} i didnt know my philosophy teacher until 4 daysbefore classes started.135: Offer more distance learning classes on the Brandon campus. Offer more health classes atthe Brandon Campus. Offer more Saturday classes.151: Have more times173: The Plant City campus hardly offers any classes. I know that they are mainly used fornursing and agriculture students, but sometimes some common classes are only offeredone time a week.180: NO194: HCC could be fare an offer that course at each location, even if it means hiring moreteachers. Theses courses should be avaliable in everyone's home location, like howfinancal aid is avaliable.197: Im not sure.208: I am and Education student. The Education required classes are very limited in locationand time. There is only 1 evening EDG 2701 course in Brandon that is offered. There isonly approximately 6 of these courses offered in total and none are online or Saturdays.This makes it nearly impossible for working students to attend the required courses.211: It would be nice to have a nursing program in Brandon215: More classes need to me offered at the smaller campuses. For example at the BrandonCampus there is only one!!! BSC 1005c class being offered, that forced me to not be ableto sing up for some of the classes I wished. Also some of the classes are offered at thesame time slot, and there is only one class, how are students suppose to meet theirrequirements in order to graduate.223: Most Mass Comm classes are on Ybor, it would be nice to have some more Mass Commclasses in other campuses as well227: Two complaints: Inadequate lab assistants in the photography lab and not enoughavailable hours to adequately complete assignments in a timely manner. These areasmentioned are the most gregious areas I've seen at HCC. We are programmed to fail!Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 403

244: As tough as it may be, more variety of classes offered at night or online would be great.264: have more saturday classes at the dale mabry or brandon campuses267: Ybor campus is basically the art campus ( I know they offer more than that there, just thatno one else really does any art based class). If you're an art major or minor and live onthe outskirts of Hillsborough County, that is a 45 minute drive depending on the time ofday. It can be a rough experience if you're taking classes in many different areas drivingeverywhere for them.271: nursing program at brandon284: offer more classes at the different campuses295: Offer more Education Courses at more locations then just Dale Mabury and Ybor.Brandon students take education too.315: no opinion320: nothing328: Offer more classes in the evening times between 5-9. I notice that most evening classesrun from 7-945 once a week. I would perfer to have classes from 6-8 or 6-745 twice aweek.333: I feel as though some of the classes should be split. Like the Prep writing 1.351: needs more of a variety of classes for the students that have to take night calsses at 7.389: If you are offering a course, it should be offered by more than 1 teacher during thedaytime hours (9-5). Specifically, I need a Calculus for Business course and the onlyteacher available during the daytime hours is one in which I have already taken thiscourse with, but had to withdraw due to her amazing inability to 1. speak clearly2.explain the material 3. be of any assistance to someone who is having trouble. Myoptions are now limited to a night class which isn't an option at all. I will most likelyhave to take this on another campus in order to find a better teacher and a class during theday. This may sound like sour grapes from a young and less-than-dedicated student, butit isn't. I am a 37 yo mother with nearly a 4.0 average that works very hard for everysingle class.407: Offer more classes that students need and at times that work better for most students.409: Make more honors courses at different times412: Have all the classes that is offerd in the fall be offerd in the spring, same day and time.415: Instead of isolating Ybor as the art campus, I think all classes, art classes included, shouldbe offered at every campus.418: Make more classes avaliable at Brandon and Dale Mabry. It seems all the good (ieintersting and time appropriate) classes are offered there, yet with gas that is TOO far formany of us to drive. Strongly consider putting more classes online; that is a lovelyconcept.422: i think the classes you can choose from are more then enough. pretty much there is a classany day and any time that you would possibly need. you just have to sign up before thealst minute to get the classes that you really want.433: More on-line courses could be offered for people who can't come to campus. It wouldalso be good if they were on-line with only a couple of classes on campus.439: Have more dance classes at Ybor in the morning time!!!448: i am happy with my classes with my math 0024 class the class is offered at weird timesand i thought that it was a popular class, i have scheduled this class for next semester iStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 404

was just disappointed that i couldn't take it with mr cannella. but i am happy pretty muchwith all the courses.449: I don't really have the freedom to go all the way to PLant City to take my classes. Someof the classes that i need to take are not even offered at the brandon campus and that isn'tso great. Also I have a pretty strict schedual and i have to try and be out by 12:00 and thatdoesn't always happen.463: I think the courses offered are great. I can always find something that will work for me.474: Offer more times and more classes. For example one semester sign language 2 wasoffered but not one. How can anyone take two if they haven't taken one first.477: nothing480: No suggestion.485: no opinion497: Offer more classes at more campuses.508: The IDS 2110 is only offered at the Brandon Campus on Wednesday at 2:30 or 3:30pm. Iwork full time M-F from 8-4:30, so this time is not convenient at all.509: possibly offer sme of the specialty courses that are currnetly only offered at certaincampuses at least in limited number on the other campuses as well519: have options for all classes at all campuses...we're only college students...gas isexpensive.521: Be more flexible for full time working adults.539: Having the different types of classes (crimal justice) offered at other campuses. Currentlyybor handles those classes, and they sometimes do not get out until 10 at night andhaving to walk to your car that is on the street or in a parking garage 4 blocks down putsa student's safety at risk.543: More classes at Earlier times.553: Science in Plant City More of a personal thing, I suppose, being I live in Plant City.578: Numerous classes were not available at the time that was needed in the morning thissemester and I was unable to attend583: This is generally good.600: some of sciences courses for nonscience students are only offered once a year.618: If the campuses could have more one day a week classes, the students could get throughthe week easier with work and study time. Sometimes classes that are held twice a weekare hard to get to.632: most nursing classes are offered at Dale Mabry, I believe that this is a big program or aleast one of your most popular programs, so the classes should be offered at othercampasses also636: I work during the day, therefore it would help me if more courses are given at night orweekends; including Sunday. Also, it is very difficult for me to get to Ybor, Dale Mabryor MacDill campuses.645: I would like to see Tuesday and Thursday morning classes available at the Brandoncampus for prep classes.647: More web classes and one day 3 hour classes instead of 2 days per week. Especiallymath classes! None are available. I was able to take a 3 hour english class and loved it.Friday mornings would be a good time to offer such a class. Many students who attendFriday mornings are working and Friday mornings maybe easier to take off from workverses taking off two mornings or giving up an evening after working all day.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 405

652: Not too much needs improvement.655: The Brandon campus very rarely, if at all, offers the computer classes I need to get theComp Programming degree. The classes are mostly at Ybor, which would be fine duringthe day, but I refuse to travel out there at night.658: I do no know what to say to this question.665: I believe if HCC offered more classes at night, it would improve my options of going.713: Not enough courses offered at the aftenoons (after 6 pm) I am trying to finish my degreesoon, and I found very hard to register for spring classes. There are no classes offer tocomplete the physical science; unless, the ones I need to graduate (GLY1010, GLY1001,PSC1515 NOT OFFERED IN Brandon campus). I work, and Brandon campus is themost convenient for me, so it really upset me that I am not able to attaint some classes inthis campus.718: offer more evening classes.726: inform people in advance which semester things will only be offered in729: The courses that are required by the universities to enter a program are offered only acouple times a week and at one or two times throughout the day (ie. for educationmajors), especially at the brandon campus. Consider that just like pre-req's, some studentsmust take these other classes, even if there aren't as many requests for them.739: Some classes are only offered at certain campuses, so make them offered at all campuses.759: More Honors course selections. Also more college level classes offered at the Plant Citycampus would be great.769: more available daytime hours for brandon campus.770: have more times on days needed772: Nothing...I am satisfied786: offer more of a variety of classes at flowing time slots791: Offer more classes at times that are convienent to non traditional students. The schoolseems more focused on traditional students, than the non traditional students. There arealot of classes I have tried to take that I can not get because they are not offered at a timewhen I can take them. At times there may be only one class offered at the time I needit,and they fill up.792: Offer more classes at each campus.802: Offer more classes during the day821: PLease offer more of the science courses (CHM1046, etc) at the Brandon campus in theevening for students who also work full time during the day875: French Language courses are not available at the Brandon campus. I would have totravel to ybor to be able to take these classes.886: nothing893: All the campus should have classes 0800-2100 there are not classes at 1500-1645.902: The only thing I have noticed was there is only one language course offered at HCCBrandon. I only speak from searching online when registering for classes so if this isincorrect than I apologize.911: Add more classes offered in the later part of the evening for those who work919: have teachers come in earlier for campus classes922: Make more courses available during all semesters.. I have several classes required for mydegree that weren't available for Spring 08931: They can have closer night timesStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 406

940: more 12:00 and 1:00 daily course to take during a lunch hour.945: more class should be offered on fridays. The weekend classes are usually long andhard tosit through and focus.953: Offer the Courses at more than one campus and allow the student to stay at one campusinstead of having to move around.958: Have online classes available more often. I have family issues that would make it easier ifthere were more online classes to choose from, if any. Because I have not seen any.961: maybe hire more professors at a specific location so you can offer more classes at moreconvenient times and or places965: I think the courses have a very wide range already.967: It would be nice if there was a transition nursing program offered during the evening forthose of us that are working full time during the day. There is a need for this as I havespoken with numerous other students finishing their pre-recs for the program.968: I would like more classes offered at night. If there were more classes offered than morepeople would attend.971: The main thing is to offer classes at campus beside just one. I'm was trying to takegeneral physics this semester, but the only place offering it is Dale Mabry which is to farfrom my home and job to make it a viable option.973: get more classes on more than one campus. all the Theatre classes are offered at the sametimes, on only TWO campuses. if a student cannot do it at that time, we cannot take it984: Make classes available every night mot just one of these two options = T th or M W985: I work full time and feel that the school should offer more Saturday classes. I needCollege Math I spring 08 and will have to be in class by 8 am on Tuesdays to fit it intomy schedule. I would prefer taking it on Saturday after 11 am.990: I dont know991: make more courses available than just 1 during the week. BSC1086 with Dr Brannan993: Offer more maybe????998: I think that we need to offer more weekend and night (after 6 or 6:30) classes. The 5:30class are not late enough for those of us who work until 5.1007: The type of student has shifteed from traditional to working class. I find that some of thecourses I need are not offered at night which causes a problem when I need to graduate.Am i expected to stop working to take the courses I need in the middle of the day?1025: make them offered more1042: Make them earlier. Start at 7:00 for people who work and want to take an early class.1050: Offer more at each campus. It's difficult when the course you want is at a campus very faraway from where you live.1067: n/a1074: I have been trying to register of marketing and principles of finance for the past 2semesters at the brandon campus and classes are not available during the day time. theyare only in the eve and only one option might not be feasible for all1078: none1079: have a more variety of courses offered at all campuses no just at one because it makes itdifficult for students who are transportation challeneged to to to certain campuses that arevery far away from where they live.1114: I would like to see more Saturday classes offered. I am taking BSC 1025 this semesteron Saturday, and I love it!Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 407

1116: increase the amount of a class that is offered and not have it limited to a certain campusor certain time but offer a variety, so it is easier to adapt to a schedule.1122: have an occupational therapy program at brandon to get the aa or the ba days and nights.give the class options for spicific classes both m/w day and night plus t/th day night. iemarriage and the family is great. offer it more.1123: None1125: Maybe not have all the courses for one degree at just one campus, but offer them at a fewcampuses. Maybe offer more classes at Brandon Campus or the new South ShoreCampus once it is open.1133: Courses should be scheduled some people can take them in a regular type of schedule. Asit stands, it is hard to get a job while going to school Mon-Thur 9:00-9:50, then class ateither 12:30, or 2:30 with nothing in-between. Or, the other option of having classes onlyon Mon, Wed or such and not be able to work because that takes all day.1151: Make all courses available at all campus.1155: Increase the amount of online classes at the Brandon campus1176: Have some basics of all kinds of classes offered at all campuses rather than ex. arts atybor1185: Make more availible at nighttime.1210: Offering more options of classes/ different teachers teaching one subject1211: Outside Golf lesson (Not in the classroom)1212: More health science classes for undergraduate pre-req's at the Brandon campus1249: Honors classes need to be more available for kids who have to travel to many differentcampus'.1258: Have more classes available at the Brandon campus and also offer earlier times forcertain classes such as American Governement and Anatomy classes and labs.1286: have had many problemds with the nursing classes. you really need to concentrate onexpanding this and add more funding to the program. nursing is a major field now.1292: schedule more class times1293: Offer more daytime classes and hours.1297: It would be nice to have a bigger selection of classes available at the Brandon campus.1301: Offer more course at night.1306: chemistry for health science at brandon campus1307: nothing1310: Offer every class at everytime at every campus.1322: I am pleased with the program.1325: Chemistry 1032 is only offered at Dale Mabry. I live 4 miles from the Brandon campus.I would save me a lot of time and money if this class were offered in Brandon.1330: Convienent for my class schedule.1347: Have more programs offered at different locations.1349: i haven't started yet so i don't know1375: Be psychic and know when I want to take classes and go by that. Otherwise my 'issue'with class times and campus is simply personal and not really a bad thing.1407: MMC2100 for the last 5 years has always been registered at an inconvenient time andlocation. The campus would make more money and recruit more students by havingevening, distance learning and morning courses at Brandon and Dale Mabry as well.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 408

Because of this, I have to take LIB ARTS AS A MAJOR BECAUSE I AM MISSINGONE COURSE FOR COMPLETING COMMUNICATIONS. IT'S RIDICULOUS!1414: More french classes1454: Brandon is limited to certain classes, as oposed to Dale Mabry. If the classes are alwaysfull, then there is a demand for more: science and math. There should be more options(professors), so students can enroll in classes that are taught a little closer to their learningstyle.1455: Well i have had to take classes at the brandon campus because plant city does not offerthem. Business classes.1485: nothing1507: There should be more classes offered at the Plant City Campus.1509: I think art classes should be offered more than just at the Ybor campus.1517: have more availability at all campuses not just DM1519: Offer more classes at the brandon campus! It's not fair to only offer some of the moreneeded classes at the other campuses. Like Medical Terminology, that class has not beenoffered once at the brandon campus since I started here.1520: offer more times1526: Offer more evening classes on-campus and online1552: They should have more classes, like ceramics, at more campuses and not only a nightclass. More timing options would help.1566: More online classes - more evening classes.1571: More times1575: Obtain more of the same classes on all of the campus's so that you do not have to driveout of your way to go to a class.1604: more morning classes1610: For students who work full-time like myself, I didn't have many options as far as classtimes went.1612: perfect1622: More times. I can not attend class on Thursdays so I had a problem scheduling a lab formy A&P1647: nothing just fine already1662: No comment at this time.1694: more class choices at the brandon campus1700: offer a little bit of everything everywhere so people won't have to drive from campus tocampus just to sometimes take a class.1703: There should be more night courses. A lot of students have to work 40hrs a week to beable to afford everything.1736: Need more classes offered after 5 pm and not some many during the day. An increasingnumber of students held full-time jobs during the day.1742: i want to take human nutrition at the brandon campus but i am having to take it online atDale Mabry. When i live in seffner.1765: More classes offered where they are not.1783: Have classes offered more than twice. Example Calculus is only offered once during theday and night.1822: you need to offer more courses at each campus instead of making each campus specializein one branc of classes. Such as foreign languageStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 409

1830: more evening classes for those with jobs during the day. we all arent career students.1831: There are more classes offered on the Dale Mabry Campus during the summer courses.Would like the same courses offered at the Brandon Campus.The evening hours are alsolimited. Would like to see more availability during the week for those courses1835: They can offer more classes at the Brandon campus, also have more available times forcertain classes...for example, calculus is only offered very early in the morning or verylate, no mid-day classes are available for certain classes and it is very inconvenient.1843: nothing it is great1844: more hours that classes are availableStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 410

CAMPUS = DALE MABRY6: Should have more early classes like 7am and more early afternoon classes 3pm.19: Offer more of a variety of times. Offer more evening classes.37: N/A41: I, like many college students work Part-Time. Due to the times the classes I need are at, Ionly work 3 days a week. I think EACH class should have times mon-thurs. Alot of theclasses do do this, but some dont and those are ones that I want to take that interest meand are relevant to my major. I dont like how ALL the dance and music classes are at theYbor City campus. It is unfair to those of us who cannot make it down there.55: The Dale Mabry Campus is the main hub, but doesn't have all the classes that are offeredat other campuses. Students at USF don't have to take 2 classes at St. Pete in order tograduate. I think the campus should expand or offer more classes in the empty roomsaround campus at different hours.71: registration is ok, but it would be nice if classes was one hour long. and started on thehour and 30 mins pass the hour so classes don't over lap by just 5 mins and you can't get2 good classes on the same day.83: Offer more classes online.88: I have to go to HCC at Ybor City to take OST 1100 and this course should be taught atHCC at Dale Mabry.93: you need to offer more courses94: I like it how it has been done I dont think any improvements are needed.95: Evening courses should always have the option of one meeting a week. Example -Business Calc is only offered tue/thurs if you take it in the evening at the DM campus. Ifyou are only available evenings, this is very inconvenient.99: Poll sturdents as to what they plan on taking for the next semester before the classschedules are made.105: more sections of medical pre-reques should be offered112: one course tht i really want to take is Music. I am really class to the Dale Mabry campusbut that class is all the way at Ybor. I don't have time to drive out there so there needs tobe one at the Dale Mabry campus122: The music classes are at aposing times than core classes making it very hard to make aschedule that will work.123: variety at each campus (I live in Brandon and I have to dirve to Dale Mabry).124: There are no other language classes offered during spring 2008 in the evening other thanspanish, I would have liked to taken french or german they are listed as courses offered.The only BSC class I could find in the fall 2007 was BSC1085. I could have graduatedfall 2007 but there was no BSC class that I could take.130: offer more classes140: no opinion..141: have more non trad student classes142: More higher subject courses offered at the Macdill location. Calculus ect.146: Have more online classes162: more options, more night classes, more "recreation" classes such a ballroom dancing tohelp balance brain work with physical ejoyment166: Have more of a variety of Online classes offered181: DH should be offered at more than one campusStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 411

213: n/a228: have more classes available online and different class times.235: chem health science at brandon campus248: have more classes offered at the dale mabry campus251: Nothing.252: n/a285: no suggestions at this time287: N/A299: n/a310: The music coursework at Ybor could have better evening hours, right now it is severelylacking evening class offerings. Again, I work a full time job, coming to the campusbetween the hours of 8 and 5 is not possible.319: Offer more classes in several locations. In class last week I sat between 2 students thatstarted this semester, both transfered in. Both wanted to take classes at Dale Mabry andthey did take the only classes that were offered this semester, but will have to goelsewhere for others next semester. I hope they take the survey.338: The only thing I would improve is fire every chemistry teacher at the Dale Mabrycampus. And replace them with people who care to see students succeed, can teachdifficult material in a clear manner, and love the subject matter (good teachers). I amabout to move to the university level and I am takingmy chemistry classes at a differentcampus because of this problem. I am not bitter my overall experience at HCC has beengreat. However I cannot believe how bad most of the chemistry professors are ath DMcampus. This is based on many other student perceptions not just my own.339: Hire more physics and chemistry professors.342: Many of the classes are not offered in the AM (specifically in the Sign Languageprogram). The AM classes would be great, but it seems many are in the middle of theafternoons.349: Offer more courses between 3:30 and 7:00.350: I am happy with my hours.353: This semester, I couldn't enroll for my Energy & Environment class because it was onlyduring the day. That's the only time I've ever had a problem.364: we need english course saturdays all day372: Think about all people. Offer classes in the am and pm for all programs.375: offer more times. there is always a large gap from 1pm to 5-530. it is hard to find classesto fill that gap.376: Some of the classes for some of the degrees are only offered in the summer. Makes ithard to be in and out in two years.380: add more classes381: Offer ASL, science & humanities courses at more than one campus and at either thesame/different days and times.388: HCC shuold offer nursing classes at Bramdon campus397: offer science classes with enough labs. i had problems getting a lab when i had alreadyregistered for the actual class.398: offer more course choices.400: give more options for people who need later classes411: give more mid day classesStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 412

425: Offer more course at all campuses. For example, offer Oceanography at more than onecampus, like the Dale Mabry one!437: nothing. fine.442: need more higher level classes offered at night443: Have more popular courses at the more popular campuses450: It's pretty easy to make a good class schedule....453: Better staff at more convinient times470: give more courses that allow for the working 8-5 population to take that is degree specificnot only general ed classes471: I have never had any problem with this.501: I am satisfied.502: For each course that is offered in the evenings at one campus, there should be the samecourse offered at all campuses. Splitting the evening courses up makes it very difficult toget the courses you needed in one semester without having to travel to various campuses.506: more classes offered at different locations... like not all of a certain class being offeredonly in tampa.. offer it at both tampa and brandon for day and night classes.511: you could offer them at more times.513: more classes at brandon campus530: More accounting classes at Brandon Or PC537: make more times available540: I think they are good right now.542: There should be more classes and more class times to take the classes. For example, Iwork a full time job so I usually take classes in the evening, online, or even on theweekend. I find it difficult to register for more than 2 classes this way because all theclass dates and times overlap each other. Also, as far as where the courses are offered.Every campus should offer every course, and the teachers that teach those classes shouldbe better. There is no reason why I should have to drive to the Ybor campus to take aclass just because that is the only campus that has a good teacher for a certain class.544: Allow more elective classes at other campuses besides Ybor where the majority of artclasses seem to be.548: make more classes available at all campuses so people can stay at one campus and nothave to leave to take a certain class552: I missed both classes I wanted for Spring because they didn't offer them before endingtimes of 2pm. I need to pick up my daughter at 2:15 at her elementary school. So I couldnot get the two classes I really really wanted.554: More flexible classes could be offered in the afternoon. Some students like myself workfull time, and some of the evening start kind of late. I feel that some classes could bescheduled to start at 4:00 p.m. or 4:30 p.m.; instead of, 6:30 p.m. or 7:00 p.m.557: For the more competitive programs like nursing, more offerings of the required coursessuch as AP 2 and the corresponding labs, microbiology and the labs would be helpful forworking students.560: I would really like NP4 to be offered this summer so that I do not have to take thesummer off.564: more classes available569: I am a full-time worker and student, so it would be appreciated if better classes wereoffered at later times with better teachers. I dont know why but i have taken both classesStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 413

during the and at night, and every class I get at night the teachers are the worst teachers Ihave ever had.572: Check to see what students have taken what classes and see if they need to take a secondlevel class then offer those the next semester. I have been waiting for some of mysecond level classes to be offered during the evening instead of alway being offeredduring the day.574: Actually offer the courses needed for a college credit certificate and offer those classes attimes those students can actually attend the classes; just one experience example - need aclass for a certificate, which was being offered on one day and at one time this semester.I made arrangements with my manager to amend my work schedule to attend the class.HCC changed both the date and time without prior notice such that I could no longer stayenrolled in the course, and per the current class schedule, the class is NOT being offeredthis coming semester. Furthermore, the dean was supposed to review the situation andhave someone contact me and aother student; we were never contacted - no surprisethere!581: Classes that students would like to take during the same semester should not be offeredon the same exact time and day. I go after work so i have a limited time to take classesand it seems all of the classes i would like to take are offered at the same time. So itslows me down even further since i am all ready only going part time.604: its fine606: Offer more classes between 2 and 5 pm.610: Just make courses listed on the online catalog and in the course book actally avalible. Iwent to register for an oceanography course as it as listed as an avaliable option only tofind in fact no such course was actually offered, with one exception which was notavaliable unless I had already taken an entry course HCC does not offer.623: This is a tough one. We as students prefer a certain campus, however, courses are notoffered on that campus. I prefer Ybor but the majority of my classes have been offered atDale Mabry. Thank you.640: Make more classes available for physics643: The science classes are at crappy times especially the labs. It's like there isn't enough timein the day to get your classes done.649: everything is fine657: have more in the afternoon. ithere is a gap between 1pm-5pm659: They need more teachers667: n/a671: nothing, its good.675: No opinion682: fliers and announcements683: A lot of the courses that I need are not offered at my campus. I wish that every class wasoffered at all the campuses. I do not want to go out of my way to take a class that I needto get my degree.684: nothing693: Have popular classes avaiable during both spring and fall semesters at more than onecampus and possibly try to offer them online if the class is only offered at one campus forthe semester.694: make more night classes for the wroking people that come to that schoolStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 414

699: More after hour course offerings to working students.712: well i work, and to take a class at ybor or brandon, that is not offer in dale mabry isimpossible, like photogarphy or grammar because most of the calsses i need they are notopen in the night time715: When registering for classes it would be helpful to list the instructor name instead of 'tba'.If you are trying to take a particular instructor's class and they are listed as 'tba' you maybe registering for someone else's class that you do not want to take. Finalizing theinstructor schedule prior to being able to register for the semester would cut down on thisproblem.723: Nothing735: more summer classes744: they are fine749: nothing760: Have a site for it764: make available performing arts classes766: please offer more night classes. people have to work in order to pay for high tution coast.779: Hire more trained staff.793: Still, no problems.795: na804: have more course times avaiable at various locations809: I DO NOT HAVE A PROBLEM WITH THIS TOPIC813: no opinion820: Have some of the 2 to 3 hour courses available a little sooner than 4pm or 5pm.832: Evening classes837: more be offered at dale mabry840: i really don't kno what to tell you because i like the way they are.847: the class times work very well, wide selection of classes that are available at a wide rangeof times.862: If there is a class offered at a certain time, part two of the class should be offered at thesame time and the same teacher, if applicable.868: maybe offer classes more often on varied days and timeframes. such as a spanish classavailable MW as well as TTH at both early morning and early afternoon.874: n/a884: provided classes a variaty of classes that are avilable for people who work891: n/a892: I dont know.897: Dale Mabry is the biggest campus, so it should have a few more perks than the othercampuses. It would be great if Dale Mabry offered more courses. I can't wait until theHonors institute moves to the Dale Mabry campus next semester: I hope that will meanmore Honors courses.898: have more courses offered at the dale mabry campus900: so far my class is just ok910: N/A923: Certain technical classes are only offered at one campus during one semester at oneparticular time of day. This makes it extremely difficulty for students who work full timeto register for these particular classes. I think the use of the hybrid classes is great, butStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 415

certain classes are still only offered at one time during the semester (and only in aparticular semester - e.g. Desktop Publishing).934: Online937: I am just getting to point when I need to start taking my paralegal classes and noticedmost of them are at Ybor campus and at night. I was not happy about that. Location is okbut I am uncomfortable being down there at night.948: Have more classes for working students on weekends.954: higher more teachers so that classes that students who want to take a class at a specifictime and at a specific campus will be able to because it's avaliable to them964: you need to offer more flexible hours, day and night.979: i donlt know986: Have more professors who teach both the lecture and lab closer together.997: offer more classes at other locations, majority of classes are at the dale mabry campus1004: Enlarge the number of classes per semester so more subjects could be taken.1016: Please offer the TECHNICAL WRITING PROGRAM. This program is required forsome state universities for most science programs. It is currently offered in only ONEsection in the summer at the PLANT CITY CAMPUS.1017: n/a1018: no comment1022: I havn't had any trouble getting the classes at the times and places I need yet.1024: Offer more courses in the South County are, and friday courses.1028: I marked I was satisfied - no improvements that I can think of1029: specifc to the nursing program identifying along with the section # the clinical dayassignment and allotted slot would aid preparation for the upcoming semester in terms ofwork and family adjustments.1048: More variety on extracirricular classes (elective type)1059: I'm satisfied with registration process.1072: No suggestions.1089: Well offer more of the classes. For example Chemistry for health science is offered atDalemabry but know other campus.I think you should offer it at Brandon or add moreclasses or come up with a waiting list and if you have more add another class.1098: More night school options in science. Partner with USF for higher level night schoolofferings in science.1106: A lot of courses are not offered very many times through out the week.1115: Offer more times and more classes online.1120: no opinion1138: n/a1139: I would like to see more condensed courses, like the ones offered at MacDill, offered atother locations. I would definitely sign up for those. Additionally, I would like to seemore classes starting between 5:30 and 6:30. 4 and 5pm are just too early for officeworkers, and 7pm classes last so late that it's an unattractive option. I would also like tosee more distance learning courses available.1144: Paralegal courses are only offered at the ybor campus which is a pain because it iscompletely out of my way. All my other classes are at the dale mabry campus.1153: Offer more classes in the early afternoon.1167: I can't think of anything considering I haven't had a problem with it so far.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 416

1169: i am satified1178: No comment1195: have all classes offered bothe spring and fall.1204: N/A1208: i think that CHM1032 should be offered at more campuses. it is very inconvenient whenonly 1 campus offers certain courses.1221: n/a1229: na1233: The most trouble I have had when it came to registering for class was when I attemptedsigning up for my science with a lab. It has proved nearly impossible to sign up for alecture and a lab and also three other classes. The times just don't work around each otherat all. I have yet to sign up for a lecture lab class because of this.1236: Nothing1244: for popular courses, more times/days/online availability. more courses to be offerredduring the summer.1246: Make more courses available on WebCT.1251: offer more sections for each class1252: nothing1255: The sign language classes are only offered 1X a year. If there are any personal issues(work, family, illness...) it will take a student YEARS to complete part of a 2 year degree.Offer the same classes 2 or more times a year.1264: Nothing. I was very happy with how easy it is.1267: nothing.1275: More classes offered at various times. It seems that every class that I am wanting to takeis offered at the same day all my other classes are offered and also at the same time. So ican never take another class.1282: more times and days1283: HCC should have more evening classes for people that have to work.1289: Offer more classes in the afternoon1295: For example... There is only 1 lab for A&P II offered at night at the Dale Mabry Campusthat does not coincide with other A&P classes. Why?1296: nothing!1302: Physics is thought on only two campuses1311: Nursing course class time could be offered online and then clinics could be donesepartately1353: Offer more courses at the Dale Mabry Campus that campuses such as YBor have such asFilm and Art/Photography classes in the mornings instead of the evenings only. Youwould probably get an increase in the class enrollments for those subjects.1355: Seperate the majors by the different colleges locations.1356: n/a1366: Make all courses available at all campuses.1370: Have more day time classes1380: no comment1391: I havenot had any conflicts with the courss and schedule.1420: offer more advanced classes in the evening and on the weekend. Many of us work fulltimeand it is difficult for us to get the time off to come to class during the weekdaysStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 417

1426: nothing1436: A ceramics class would be appreciated monday through friday1437: Hours need especially, please offer more saturday classes in variety have been waiting for1 class 1556c to graduate nearly 3 semesters now??????1438: dont know1459: More courses should be offered at MacDill throughout the day1514: no opinion1545: Determine the instructor prior to releasing the information. Some of us want to choose aninstructor.1548: N/A1564: Hire more instructors for the nursing program so that more classes can be offered.1568: nothing1595: I am satisfied with this aspect.1606: this is not an issue for me.1607: More selection of times. When trying to make a schedule while registering, it is hardwhen certain classes are only offered at certain times and on certain days. These classesneed to be offered at all times and all days!1608: no comment1625: in my case i want to take grammar and listing an speak and you have only two days inweek no options saturadays1628: N/A1635: More evening courses.1637: Create more classes1642: nothing1653: Have more times.1683: no complaints.1684: EXPAND THE NURSING PROGRAMS WHERE ITS OFFERED1698: No Opinion1705: More selection for major specific courses.1712: offer diferent hours on physics labs other than 1pm to 3pm1721: more 6:00 start times would be helpful so I would be late less often. After leaving work,traffic is usually heavy.1729: Some of the courses I would like to take are not avaiable at the Dale Mabry campus, sothey could change that.1730: some of the classes are gone so quick because the amount of seats it has1743: more hours available for everyday of the week.1762: My main concern is when since I work during the day. This semester I had to register fora 7:30pm Math class because the only earlier time was 5 or 5:30 and I'd still be at work.For some of us it would be great to have a class in between, like starting 6 or 6:30pm so itwouldn't end so late.1764: ITS FINE. I DONT HAVE A PROBLEM WITH IT1767: Offer more afternoon, weekend, and Friday classes. The intercession, Macdill, andaccelerated classes are awesome!1768: Maybe more for the night time student1770: the class are not spred out enough. there is to big of a gap from 3 to 5.1771: my classes are good and where i need themStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 418

1776: Have some classes offered at more times.1790: The placement and timing of the courses is actually pretty good.1791: i dont have a problem with the locations1792: more night courses for the degree I am seeking1804: I personally would like afternoon classes between 2-5. Didn't see any offered1809: I think that they need to offer more night courses for the people who work during the dayand also more Saturday morning courses.1817: n/a1818: 9:30 should be the earliest classes are offered :)1820: every compus cnnot have have every course, but you have to make sacrfice to get yo yourclass if you want to have your degree1845: n/a1850: no specific suggestion1859: more completly on-line courses,1865: Nothing.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 419

CAMPUS = PLANT CITY13: add the names of the professors in advance or allow the full time professor to know theirschedules14: There is a course that I need, DEP 1004, and it is only offered at the Dale Mabry campusand over half of the selections are on-line. I have never taken an on-line class and neverreally intended to, but I guess I have to now becuase I can't drive out to that campus atthe times offered for regular class.46: hire more (and better!!) instructors. I find it hard to believe the school even performsbackground checks on some of the instructors, cause I've found plenty of info online thatwould scare me from hiring some of them. It's public record. Can't figure out why HCCdid...76: more classes/more of a variety of classes at plant city campus114: nothing, i didn't have a bad thing to say about it133: Give more classes in plant city... offer the same classes at ALL branches!134: There need to be more classes offerred at the Plant City, Brandon campuses. Alot of thedegrees that are offered; classes are in Dale Marby and for some of us it is far andespecailly for sutdents who have children. I feel that there needs to be an equal balanceof the same classes offer in the day time as well as evenings. For instance, the HumanService Classes, they are all once a week only at at the same time and that doesn't givestudents to take two classes a day only once a day and not everyone can go to school ordrive out to the Dale Mabry campus 4 nights a week.148: I think HCC offers a good variety of courses and times they are held.168: I have always been very happy with the times classes are offered. I attend the Plant Citycampus. But I have always been able to pick between day or night classes.255: Offer more courses at each campus, sometimes certain courses are only offered at one ortwo campuses.309: There is little to no choice in the instructors for the nursing program available at PlantCity campus. I think students need more choices as to which instructor they want to have.343: Have more classes offered at HCC in plant city....for those who don't want to travel forbasic degree such as Education. I will have to travel to brandon for some classes b/c ofthem not being offered at plant city during the nighttime.354: More weekend classes and more evening class at the Plant City campus374: I wish plant city had more classes available. Ethics is an example of a class i found to bevery limited. only 2 classes all semester in the spring.379: i think classes should be offered at all classes and they are all not especially the scienceclasses for nursing.383: Plant City is not given the same conveniences as the Dale Mabry campus has. There aremany students who want to study a particular track and it's only offered at DaleMabry...like the Bridge Program for Nursing or Diagnostic Ultrasound.421: Add more moring, night and weekend classes for each program since a substantialportion of your students are non traditional.466: Some classes are only offered as early evening classes such as math, maybe you couldoffer a one night a week late class (7pm to 9:45pm.)467: I would improve the lab for A & P if class is over at 1045 am.... lab should start rightafter and not a 1 pm.... you have to wait to long for lab after lecture almost a 3 hour waitStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 420

488: They need more classes available at the HCC Plant City campus because i do not want totravel to ybor and dalemabury campuses.490: n/a515: I would like it if the Plant City campus offered more various types of electivesparticularly music and art classes.644: Get accounting's over at the plant city campus!662: Some people can take a class monday/wedn and some tuestay thursday it would behelpful if that could be available and the same class morning and night.697: I would not change anything.781: offer more classes on line.814: have more intructors867: I feel that it is wrong for only certain courses to be offered at certain campuses. I wouldlove for there to be more acting/music classes offered at Plant City, but for me to take anykind of acting class, I'd have to drive all the way over to the brandon or Ybor campus,and with gas the way it is, it's just not a possibility for me. Also, some kind of journalismclass should be offerend at plant city. Students in the class could submit stories to theschool's paper, which is also very hard to find any information out about. I would live towrite for the paper, but have no clue where to find anything out about joining it's staff.And noone else I speak to seems to know either.880: i don't know901: Plant city needs to offer more science, and there needs to be more tuesday thursday nightclasses.903: I would LOVE a wider selection of second language classes offered on Plant city Campussuch as sign language!916: I like the course times.966: By having a lot more of a variety1011: have more of a variety at each campus.1044: A lot of courses are offered at night at the Plant City campus, well a lot of higher levelclasses. And i would like it if the higher level classes were offered at more than just onetime of day.1055: We need more classes ar Plant City campus (Chemistry, English,etc1075: None1181: I would love to see nursing classes offered at each campus.1219: Offer more courses during the evening so that those who work could attend classes moreoften.1284: should try to offer the classes on most of the campuses1331: More night courses would really help.1339: I don't know1346: i would like to see more business classes at hcc plant city. i am having to go to differentcampuses to get the classes i need.1352: dont know1400: n/a1495: I am in my last semester before graduation and had some difficulty finding the classesthat I needed to take at the Plant City campus. They are offered, just not during thissemester at night. But I had no problem finding another campus that offered the classduring the time that I needed to take the course.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 421

1518: The plant city campus needs to offer more classes for which students need to take fortheir degrees.1524: take a poll of the students and see what would be convinent for them1546: more health corses at brandon more anatomy and physiology adn all campus use the samebooks1557: not sure.1561: I wish more science courses were offered at the Plant City Campus. I plan to major inpharmacy but it seems that some of the courses I need are not offered at this campus. Ifthey are they are offered at night and I am a student who prefers to take classes in themornings and early afternoons.1574: more available nursing classes and hours1583: some classes are only available at delmabry ' it very hard for students who live in plancityand lakeland1602: have the lpn-rn mobility program return to the plant city campus1605: Add more science classes to plant city campus1614: I'm happy with where and when courses are offered1632: Limit night classes. Offer more science classes on the Plant City campus. Offer equalclass options for every campus (I don't want to drive to Brandon (or Ybor or Dale Mabry)just to take one class that I need, especially when my home campus is Plant City, and themajority are at that campus!1644: have more class dates and variety of times for courses i need to fit into my schedule andto graduate in time.1652: Have the same core classes at all campuses; instead of offering only chemistry and/orphysics offered at Dale Mabry for one semester, it should be offered at other classes1665: Have more courses at Plant City Campus. I love it here.1671: very convenient1676: More courses health career courses available at the Plant City campus.1680: Nothing.1693: I had to travel to MacDill, Ybor and Brandon to complete my degree faster. I had wishedHCC in Plant City offer more accelerated classes or week-end classes.1717: During the summer session Plant City campus needs to offer more classes.1789: Don't only offer a specific class at one campus...and if it is necessary, offer the class at amore centraly located campus. Dale Mabry is rather far for Plant City and Lakelandstudent to drive. (Chemistry for Health Sciences)1813: I need a sampling 2 class and its only offered on one campus and thats on a friday nite.Not my first choice of nights. Also, I am in the Advanced Water Treatment class. I havea family. I could take it in the daytime and be with my family nights & weekends, but itsonly offered nights and weekends. I have to hire a sitter instead of going to school duringthe day.1826: certain core courses seem to be limited in their availabilty.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 422

CAMPUS = YBOR CITY58: I don't understand why some classes are being offered at Dale Mabry campus and not atYbor campus? Like myself, I take bus from Lutz to Ybor to attend my classes and I amgrateful because it is very convenient for me. However, this semester the classes I amgoing to take is not offered at Ybor only at D. M. Campus. I guess that is studentsproblem and not the school.107: Well the law classes are only offered at ybor.110: n/a161: No Opinion185: more classes at ybor and more options193: Personally, I work days, so I take my classes at night. I'm dissappointed that nextsemester, I cannot take my classes in the campus convinient to me.222: Everything is fine with me.260: It would be more convenient if all the courses I needed were offered at my home campus.302: It would be nice if there were more honors courses offered. Also, I realize that eachcampus has an "identity", but being that Dale Mabry was the only one to offer med.programs, it kept me from seeing this as an option because my time is limited and I livein Brandon - gas prices for driving that far are phobitive.306: Offer more science cources other than the Dale Marby campus some of us cant drive outthere 2 or more times a week, its not convienent340: I would like to see a larger availability of calculus classes, but I realize it is probably alower demand class.431: the days and time classes are offered475: n/a498: I work days and was lucky enough to convince them to let me take a day class, thatotherwise would not be offered again during the evening until 2009.503: It would be nice if certain fundamental courses (math, humanities, science) could beoffered at every campus.522: For the evening/weekend nursing program, I think that there should be more than just onetime to enroll. I think that they should offer the evening program for both Spring and Fallsemesters.525: na559: Science and humanity courses are limited to certain campuses. We need more diversity atall locatons so studnets don't have to travel across the planet to acquire all the credits theyneed for their degrees.588: A lot of classes overlap.692: Offer more of the same classes at the home campuses. If my home campus is Ybor, Ishould be able to take my core subjects at my home campus versus going across town(which is an inconvenience) just to take classes that I need in order to graduate.698: PUT THE CLASSES TOGETHER ACCORDING TO CATAGORIES OF BUILDINGNAMES.707: some courses need to be offered on most campuses. Most of my classes are in Ybor whenDale Mabry is so much closer to my home and job. It's very inconvienent to hop on thehighway and wait in traffic two days out of my week just to take one class that is locatedin the Ybor campus.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 423

716: only dale mabry offers couses different from ybor brandon and plant city and sometimesthere is only 1 class fora certain course in all campuses, which gets full and u cantregister747: make the classes available at more than one campus and on more days765: More online / distance learning.776: im straight with my classes778: they could have a more selection of teachers.780: they are ok828: offer more classes for the people that have a full time job, like early in the morningbefore work so that I can leave work and go home to my family. early classes like 6:00am-8:00am834: I would like to see more classes offered over the web.843: Have more classed available or class size856: ask students rather than teachers when is more convinient for them.860: Nothing877: Offer more Early Childhood classes on the Branded campus894: I ATTEND EVENINGS & WEEKENDS AND WOULD HOPE TO SEE MOREVARIETY BUT STAFFING I KNOW CAN BE AN ISSUE.941: Offer classes, especially science classes, at all campuses and at resonable times. I havethe hardest time finding classes that are offered all at one campus and at an array oftimes. It is really a scavenger hunt to finD classes and I am not one to wait until the lastminute to sign up either, so that is not the issue. I am just fed up with the fact I can nottake classes that I need to graduate because they are not offered at resonable times andare not at the campus I attend!942: It is hard to schedule a evening or weekend science course with a lab on the same day.951: Only recently having a problem with this, since I only have a limited number of classesleft.963: Once a year offereing is not acceptable. I think at least twice a year should be theminimum. We're only in a two year program and it extends our stay in college.974: Please offer more family friendly, working people friendly classes. I have not takenseveral core classes because they are mainly during the week between 9-5. Offer moreevening classes PLEASE!982: Offer more classes at my home campus. Astrology, Meteorology, varied art classes atmore times than only one or two choices.988: i think should offer the course on every campus1008: take a survey such as this one or better yet offer the classes online, and saturdays just asyou would for on campus classes.1047: Hire more teachers to teach the classes.1051: I would like to see a more diverse offering of languages, including Italian and German.1085: Don't know1092: offer more classes at for fulltime workers and parents1108: offer the same classes at all campuses at the same time1124: they could offer all classes at any time that way we can get them done at our own paceinstead of when teachers feel like doing them,1129: they're very accomodating1148: Class locations are fine for me so far.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 424

1223: There aren't enough science classes offered at ybor or brandon. IE meterology is onlyoffered ONCE next semester and it is full.1242: I think there should be a wider variety of courses offered at the Ybor campus, especiallywith the night classes. I cannot take a class that starts before 5pm, and I have found verylimited options. Also, Ybor is the most convenient/closest to my area. I thinkconsideration of a campus in or around New Tampa/Wesley Chapel would be wise.1262: nothing1269: Offer more class schedules.1271: Find out from those students who need evening classes and open a class if there areenough students for the class.1291: Mandatory surveys on individual behavioral traits.1313: get more parking space.1354: Offer more courses to non-traditional students.1357: They could hire more teacher for a specific related course type such as Law. It is onlyoffered at ybor and at night which is convient for some and inconvient for others.1373: no opinion1440: More courses should be offered between 2pm and 5pm at the brandon and/or yborcampuses1458: Nothing1463: I enough night classes for people that only can afford to go at night1471: Offer more courses online1474: More classes later in the day.1511: have a broader range of times and days.1525: add more morning courses like spanish 11538: the courses i need was nto available between 2 and 4pm1646: No comment1674: I would like classes at Brandon for an accounting degree, which are currently onlyavailable at YBOR campus.1724: Offer more Mass Comm classes.1752: I belive that Brandon Campus has very bad math profesors, I rather pay the extra gasdriving to Ybor yust to avoid brandons BAD math professors.1760: nothing for me1853: Please see above answer.1858: More A&P I and II weekend offerings other than Dale MabryStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 425

CAMPUS = MacDILL CENTER214: I am pleased with offerings and locations969: n/a1033: nothing1154: Offer more weekend classes1663: No poblemsStudent Satisfaction Survey 2007 – Q69: Course Offerings – Page 426

CAMPUS = SUNPOINT CENTER22: Offer more courses online with a mandatory visit to a testing center close by for takingthe tests for math classes.532: they could have them more availble at the sunpoint center.668: More classes that transition through semesters faster that allow students to go through theprep courses faster. Even though this is to bring them up to college level, these classesuse the whole semester and prevent students from taking other courses.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 427

CAMPUS = OTHER70: have more computer class's at Brandon.273: More can be offered at southshore. But I know they are expanding.927: just have updates on the places where the classes are not going to be held, and not waituntil the last moment. if applicable1053: The music classes are only offered at one time. And then trying to balance my wholeschedule around ONE class is a challenge. Especially as an Honors student, because wehave to choose TWO of those classes as well.1337: My schedule is crazy and offering Saturday afternoon classes would be the only way tomake taking classes easier for me.1405: Everything seems alright how they are now, not too far and similar to big time 4-yearuniversities.1444: WebCT classes should be offered in a centralized location like Brandon or Ybor.1751: H.C.C. should have more availability and cater to those adult students who work duringthe day. There should be more distance learning classes offered and moreevening/weekend classes offered for general education courses, such as mathematics.Student Satisfaction Survey 2007 – Q69: Course Offerings – Page 428

Q70: WHY ARE YOU DISSATISFIED WITH CLASS SIZE?[If student indicated ‘Dissatisfied’ or ‘Very Dissatisfied’.]CAMPUS = BRANDON:118: Too large. Had a class in Plant City where there weren't enough desks forstudents. last two people in had to sit in a chair with no desk. Awful120: class size should be acknowledged so that a class of 34 students doesn't getassigned to one of the smaller rooms in the building. some students had to sit inchairs the first few weeks.792: I think on the avg. twenty to thirty people is a small number of students to assignto a class room. Furthermore, in my experience class sizes seem to decreasedramatically after the drop/add deadline. Class sizes often decrease as thesemester gets nearer to the end making it a better one on one experience with theprofessor while at the same time, reducing HCC's stature of a college to a highschool class level.1113: There are to many people to feel comfortable in my surroundings1294: needs more space and chairs and sits are uncomfortable1469: One class was so large, I really couldn't hear the teacher unless he almostshouted...Audio equipment?Student Satisfaction Survey 2007 – Q70: Class Size – Page 429

CAMPUS = DALE MABRY:336: I THINK THAT CLASSES SHOULD BE JUST A LITTLE BIT SMALLER. ATLEAST 10 STUDENT LESS.339: In some classes, there are more students then desks.360: I would like the class sizes to be smaller. I get more out a class with a smallernumber than one with a large number.518: I think there should be more people allowed in classes because when I try to lookfor classes they are all closed. If not in school classes, I think distance learningclasses should be available to more people since it is only the first day(for mostcases) that students have to actually go in on campus for orientation.548: too many people in a class592: I have a class with a washed up teacher who can't remember what he assigned us.Any class with more than two people is too many for him.684: nothing715: If you are trying to take a specific class for graduation, you may find that thecourse is offered only a few times within your available scheduele to take theclass. The limited time the class is offered produces a high demand, making theclasses larger.779: Too many students at the Dale Mabry Campus. It was better at Ybor. Modelafter them.817: Too small884: classes such as freshman english, sociology, and most of the science classes arenot offered enough and thereforethe clases become overpopulated difficulting thecapacity of the instructor to provide a more personal help995: The EAP classes have too much people.1115: Too many people in the classes.1184: Even though 30 in a class is small, at times it still seems to big1264: I wont know until I go1374: As a state employee, registration is a nightmare.1399: Lecture classes are fine. I agree that you can have more students in these types ofclasses. However, I am enrolled in an architectural design class and it is entirelytoo large. I do not recieve adequate time with my teacher and this is not his fault.He could use at least an assistant.1429: to many students the teacher don't has much time to work with you1797: When you have more than 12 students in a classroom, you can be sure the teacherdoes not know if students get to be succesful.1859: we are packed in the classrooms like sardines.Student Satisfaction Survey 2007 – Q70: Class Size – Page 430

CAMPUS = PLANT CITY:266: I believe that the fewer students a teacher is teaching, the more refined andeffective the lesson plan can be.369: the nursing classes are too big, we have the biggest class size of all the nursingprograms in the area379: i think there are too many people in the classes(they are overbooked)even one ofthe instructors said that they continued to add people into the class even after theclass was closed!!!Student Satisfaction Survey 2007 – Q70: Class Size – Page 431

CAMPUS = YBOR CITY:48: For some the classes I take,we are all close to each other because of the way thethe seats are and the classrooms.110: smaller sizes...so teachers can be have time to cover one on one questions.503: Too many students means less individual attention.698: MAKE THEM MORE SMALLERStudent Satisfaction Survey 2007 – Q70: Class Size – Page 432

CAMPUS = MacDILL CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q70: Class Size – Page 433

CAMPUS = SUNPOINT CENTER[No comments provided.]Student Satisfaction Survey 2007 – Q70: Class Size – Page 434

CAMPUS = OTHER[No comments provided.]Student Satisfaction Survey 2007 – Q70: Class Size – Page 435

Q72: WHAT COULD HCC DO TO IMPROVE ITS SERVICES FOR STUDENTS?[Career planning, Services for Students with Disabilities, Veterans’ Services]CAMPUS = BRANDON:7: HAVE SOMEONE AVAILABLE TO SPEAK TO BY PHONE AND NOT ENDUP IN THE ENDLESS LOOP OF THE AUTOMATED PHONE ATTENDANTOR ON SOMEONE'S VOICE MAIL.20: No opinion.32: services are good, i cant speak for students with disablities and veterans im notapplicable.63: create a web page that lists hours of operations like movie times. Model the pagelike tbo.com's movie listings.90: better parking103: make it quicker to ask someone about what classes you need to take before youcan take another. (prereq.)125: student service employees should be non college students working on the campus.i think that should be professoanls. the students get an attitue sometimes and dontknow what you are asking most of the time. some of the adults even get snippy.and any employee working in student services should be dressed business casualand not in jeans and a bucs jerey. i have seen to nmany students that dress verysloppy to be working in this environment.135: They don't really emphasize career planning. I wish my advisor would have spokemore with me about it.180: NOTHING194: Have registration HCC T-shirts for students at no cost.195: to have staff like his job and staff dont work for money197: I dont know227: The veteran's counselor at Dale Mabry campus gave me conflicting informationon two occasions. I am told she is inexperienced, I did not know that when I metwith her. I took her word as gospel and as a result I suffered.267: Prof. Harden has been trying to get a space on Brandon Campus for art students todisplay their work for quite some time but has been constantly told it is notavailable for that purpose. If students could display their work on campus, theywould have to get more involved to do so which is good. Going with Ybor beingthe main art campus, this would attract people's attention elsewhere showing themdifferent campuses, and allowing that talent to be spread out over the campuses.Prof. Harden is in it for the students. Other than on campus, if a student were towish to display their work, they could try some random street show and risk thework being destroyed or stolen, or put it in a gallery which comes with a fee manystudents cannot afford.271: have advisors that know how to direct you in the right direction for correctinformation and program offerings, not give information as fact if not sure,getting enrolment verification sucks if you do it in person and they lose it so youlose your health insurance with your parents and have to get your own at 150monthly and can not afford to go full time cuz working to pay for insurance andrun out of timeStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 436

284: n/a308: staff needs to be friendly, quick, clear, pacient, and helpful.315: no opnion407: Make them more aware of them.412: Have someone there who knows what he\she is doing.433: No comment.445: more staff and make sure that the staff has proper knowledge so that they are notalways giving out incorrect information. This can lead to many problemsincluding not getting registered correctly or not on time,and also can cause issueswith finaical aide when someone tells the wrong info.448: some of the girls at the front desk i feel don't really listen to what someone issaying, they seem to be more intersted with what's going on on their computer infront of them. they never fully answer my question, and the other day when i wentthere the girl didn't even look up at me. during the summer however, the staffthere were very helpful and nice they did anything they could to help and that'ssomething that i missed. some of the people at that desk currently aren't providingservices for students isn't that what they are there for ??????449: No opinion.457: n/a474: Student Services office and advisors477: nothing480: No comment.495: ACTUALLY HELP STUDENTS.497: They seem to be just fine.504: I did't know that there was even a career planning service. I think it needs to bemade more aware of and what's exactly offered under this survice.521: I had to wait until after the add/drop period before the VA rep certified myclasses. I've never had to do that at any other school.539: n/a543: Career Planning Options553: More note takers, more guidance.600: offer more activities for the students. offer more clubs.618: To help the students, help your professors!!!!! If we are going to need theinformation the professors are telling us, take better care of them !!!!!!!!630: When a student walks into the career center, they should be asked more questionsabout what they are looking for and guided to more testing for careers.636: Take into account a older student's working experience when assessing hischoices for courses.645: They are doing an alright job.647: More 3 hour classes and web classes. Also meet with an assigned advisor onceper year!652: Conduct more surveys, like this.658: Be more concise and specific on how a student should carry out a career plan.665: I believe allowing students who have disabilities should be aloud to pick uppapers, helping with classes, up until the middle of the semister. I know i missedStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 437

the first week or two of classes because I was in the hospital, and my teacherwould not allow me to turn the papers in and I was not aloud to get them769: more options770: love772: Not sure786: friendly assitstants, help people in a timely manner792: I do not know.838: I don't think many people know how to handle issues that Veterans have. So if theperson that does know how to handle it isn't there then you have to wait until theyreturn, whenever that may be.886: nothing902: Read previous comments about VA Rep. I actualy never met the Brandon campusrep, but in an email she took it upon herself to inform me that she spoke to me ontopics when "we met"? Poor contact, follow up, and communication skills. TheVA program for GI bill payments are much quicker at other colleges and there isno need for students to wait for a month or more for payments.931: I think they are doing a great job961: just inform the students better of what they need to take or do even if the studentsdon't ask go a little above what the students specifically ask you965: Be more helpful when students first approach HCC, as there are many studentswho, after registering, do not have a clue what to do.973: just be more happy and helpful all around984: None985: No opinion990: no opinion1025: alow more one on one with the advisers1050: Be more available for everyone.1067: n/a1078: none1082: BY NOT DROPPING THE STUDENTS CLASSES AFTER SENDING ANEMAIL SAYING YOU WANT YOUR MONEY FOR CLASSES 3 DAYS AGOOR SENDING A LETTER STATING THE SAME THING BUT 6 DAYSLATE!!! YOU NEED TO INFORM THE STUDENTS AHEAD OF TIME SOTHAT WAY YOU DON'T MESS UP THERE FUTURE!!1114: Open the cafeteria on Saturday morning so we can grab a bite to eat before classor during break.1122: get better parking and offer ba programs.1123: None1185: Have them available everyday ubtil 7. Not everyone can get there but 2 or 4.People have to work and they can't get there in time when it closes that early.1210: Avaliability1211: No comment1212: none known1227: It just seems that everyone is not on the same page. When I call and ask aquestion no one seems to know and they have to transfer me somewhere else.There have been times when I have had to schedule time out of work (usingStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 438

personal time) to come in and ask a question I felt could have been answered overthe phone.1307: no comment1322: I think HCC has a good sutdent services.1330: Making it mandatory for students to attend the academic help centers is notpossible. Although giving perks to go is, such as: Attend a help center for fivehours gives a $5 off coupon for a purchase on a book.1347: Give us more helpful information1349: I don't know yet1377: Some classes are required and then not offered at all campuses. Some classes thatare required are only offerred once a year or once a semester, and this makes classscheduling very hard, and I do not want to drive all over Tampa to get the classesI am required to take! Esp., with gas $3+ a gal.!!!!!!!!1456: Accept American Express to pay for classes.1469: Hire more counselors!1485: dont know1507: Nothing.1552: Nothing, they have great services for students.1566: Offer more free meals - promotions for its students. Offer things in the eveningso students who work full time can also enjoy the benefits.1604: nothing, good job1610: n/a1612: perfect1647: nothing1662: No comment at this time.1699: more worked for student1700: n/a1765: It's Ok.1783: When you ask someone a question, they should know the answer since it's theirdepartment.1831: The prep courses,especially the math 0012 and math 0024 are outrageous. Thefive exams are too much. I can agree to four. But to give that fifth exam and twoweeks later a final exam is unbelievable.I am an adult returning to school andhave children ages 21,15,and 10. My high school child does not receive 7-10sections in one chapter for an exam in two weeks time. It makes me feel, as wellas others I've spoken to,as though it is a system set up for our failure.1843: may they send the programs in the mail and tell us what it is about and thecriteria.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 439

CAMPUS = DALE MABRY:15: I feel the online registration is perfect it is just frustrating when I have to go to theDale Mabry registration office and wait for over an hour to speak with someoneabout my classes30: I didn't know HCC had a career planning service. Maybe more marketing for that.I would've been interested in that.33: shorter cashier lines.37: N/A39: Organization and friendly athmospere49: Get a [staff member] for the Dale Mabry Campus who actually gives a damnabout the students and doesn't disappear every time a HCC team goes out of townor there is a MLB game.61: n/a71: maybe put some poster around the campus.83: Hire professionals for the career centers, not just people who want to work inanother department.85: GET PEOPLE THAT ACTUALLY CARE...MAKE THE SERVICES MOREAVAILABLE!! SERIOUSLY...ITS PATHETIC!93: i dont know95: The [staff member], while very nice, is often slow or non-responsive. Iunderstand that she is busy - but that's not her fault. If she has too much work, theget a second person there to help. She's helped me a few times, specifically whenother departments wouldn't - when advising or transcripts were non-responsive.However, it often takes days to weeks to get resolution for a minor issues.100: Address the parking situation. Get a food service in that has healthier options forstudents on the run. Address the inaccuracies in the advising center, especially asto USF105: really haven't used any of the services offered112: The Macdill Campus needs to be more helpful to students. They lied to me andtold my mom that I need to go somewhere else and that is very rude anddisrespectful123: Have appointments for advisors and students. Have jobs availible at the careercenter. I went there and they directed me to Monster.com. I know how to do thatalready.140: explain things in more detail.. such as in orientation.. the need for student id's,clubs and social events.. the success centers benefits for students like the dentallabs, opticianary, etc.. teachers using the hawknet for all communications. somuch easier to communciate.178: The busar people need to put on a happy face in brandon instead of acting like weannoy them.181: No commment209: Have someone more knowledgeble in Veteran's services. The person is moreconcerned with the international students then the Veterans.213: Overall, I'm satisfied. I don't use them very often, so I have no real opinion. Also,I'm not sure about disabled and Veteran's services -- I've never had to use themeither.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 440

217: allow people with special diplomas to take prerequisit classes, especially those ofbelow college level241: by hiring more advisors will help the students frustrations, by assigning parkingspots for a small cost248: nothing251: i dont know.265: Fire [a staff member] or assign someone who was a veteran.285: no suggestions at this time287: N/A299: more staff310: See my financial aid comment, that is your biggest weakness with me.319: Re-orientate staff that students are why they are here! It seems like there is agrowing culture with staff that they are doing students a favor -- just by doingtheir job! I always speak humbly with staff and appreciate their help &information. Sometimes it is frustrating while I or I see other students interactingwith such staff members.339: no suggestions350: I am satisfied with the services, and that is plenty enough for me.353: No opinion.360: The VA representatives at the Dale Mabry campus are hopeless. When I firststarted at HCC, the VA rep was Joann Wood, she was great. Whenever I had aproblem, I could go see her and get it resolved quickely. She had an open doorpolicy and it worked very well. Now with [a staff member], I dread going in.Most of the time I have make an appointment or wait for long periods of time.When I have a problem with my GI Bill, I need to get it resovled quickely. I donot like communicating through e-mail and I always ask [him/her] to call me totalk about a question that I have. Most of my questions are not yes and noquestions. [The staff member] never calls me back nor does [he/she] answer thephone. On [the] e-mail stamp at the end of every e-mail there is a telephonenumber, why would [the staff member] provide a phone number if [he/she] doesnot use it to communicate with students?364: doing meeting375: no comment382: The staffs need passion to help students.They seem to be polite,but just because itis their job.398: Have more available advisors.400: lower tuition425: Hire smarter people and improve the website because it sucks.430: I have florida prepaid college, every semester I have to go to the rude people atBilling and show my card. I don't understand why it can't be kept on file? At USFyou only have to show it one time and they would keep track of how may creditsyou had left.437: not sure.450: Pepsi products, not coke products!470: provide more information for degreesStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 441

471: i have not idea what services hcc offers for student. maybe you should findanother way to get the word out and what you have to offer.501: Make the elevator in the Tech building faster.511: ANSWER THE PHONE. i cant tell you how many times i have needed to call toask a simple short question, but instead i get stuck in the horrible voice mailsystem only to be disconnected, or listen to a ringing phone that never getsanswered. how hard would it be to have a few knowledgable people to answer thephone? answer: not hard at all. this is the most infuriating thing about myexperience at HCC. no one ever answers the phone and i have to go down there,park, and then after all that wait HOURS just to get a simple question answered.your system of helping students is ineffective and archaic. i am so glad that i amin my last semester.537: nothing, its fine540: I think it's good right now.544: I have no experience with any of these services and therefore have no opinion.548: make it more aware552: stay on course574: Have advising and other services available beyond normal business hours forthose students who work full-time during normal business hours; make moreforms available online; input student documentation in a timely fashion so thatonline services can actually be used without restrictions582: provide more free services to students. also if student having problems in asubject area then refer them for testing or help them finds ways to be successful intheir classes.585: By listening to the students. Hiring workers that actually care and aren't just thereto collect a paycheck. Maybe proper training and 6 months evaluations should gointo every employees job.596: Ms. Juanita Mass handles veterans’ issues in a very professional manner. Too bad[a staff member] is to busy to deal with all of us and make us go thru regularadvisors.604: nothing623: Set appointments so, that the student or staff member will be rushed. Thank you.635: Be more knowledgeable.640: Encourage students to use them643: I don't know663: No opinion667: n/a671: i dont know.675: No opinion684: nothing719: Make policies that are cohesive. So many things very campus to campus.723: Nothing734: rude, inept student advisors. I cannot emphasize this enough. I have doneeverything myself.749: nothing760: Bigger staffStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 442

764: friendlier staff779: Hire staff that can get the job done at Dale Mabry Campus. Model Ybor Campus.797: make the veteran's services personnel more available809: HELP SINGLE PARENT STUDENTS LIKE MYSELF813: no opinion817: Nothing much824: I don't know too much regarding the above situation.837: being friendly and helpful is nice840: well i like the way the services for students are right now.so i wouldnt want nochange.851: i wasnt aware of them soo maybe more events or promotions854: Clean up the hospitality area and keep it cleaner, including the keyboards andcounter and desk areas and to make sure all computers are working properly.865: More staff members, because I am waiting to get signed in to a class before it isn'tavailable any longer but waiting it hours in advance and I have a job and familyso it isn't very feasible for me to wait by chance of getting to see someone whoprobably doesn't even understand my problem.868: make the beginning semester for new students a bit more clear on what theyshould be doing.874: n/a891: n/a892: n/a897: What about suggestion boxes, either online or in the Admin. office?900: HCC have students of all age groups. Some of them have no one to help them tochoose a carrier. They want to be a doctor just because a doctor can make over$150,000 per year yet they do not understand what it takes to become a DR. Mostend up dropping classes because they did not know what they were gettingthemself in to and their life is doomed. Good counselors can help. Morelaboratories and computer will reduce overload in lab and in library as well asduring registration. Parking is a night mare if possible we need help Please stophiring students to help other students, they do not have enough experience andmost of them are not yet mature. There are positions were by students can dobetter like filling. They are not advisors and they do not have the experience.910: N/A918: design the website so a student can print off their unofficial transcript (for studentloans, etc.) with the school name and the student's name on it. How is a companygoing to believe they are my grades and not someone else's? Also the same withthe class schedule that can be printed- how are company's going to believe methat I bought those books for those classes and not someone else (for tuitionreimbursement)?923: No improvement is necessary.954: more avaiable hours964: Need to be better informed , and if not then have more resources. It's like this, if Iam there asking a question , then I clearly am puzzeled about something and donot know the answer or trust me I would not be there.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 443

972: I'm dissatisfied with the payment time due because they don't give us enough timeto pay, if we don't pay by the 2nd of the first month we are out of the class. Theyshould give us until the 5th day of the month for all those who have to pay fortheir own classes.997: COMMUNICATION AND ORGANIZATION1004: Don't really use all of them so I couldn't say.1013: have more things to offer and everytime something new comes out to let everyoneknow. Make a list of clubs since no one really knows what clubs are offered.1016: I understand the reason for the Black and Brown conference. Unfortunately, thisconference leaves out other brown people who don't fit the conference's meaningof brown. Although, many of these students' backgrounds fit the circumstancesand common issues.1017: n/a1018: again mandatory in service training1022: I'm really not involved, I just go to class and go to work after.1024: Advertise more throughtout campus, like placing "did you know ... signs".1028: More staff in Admissions office and Bursur's office1059: No comment1072: No complaints at this time.1089: Get more enrollment oppurtunity for program like Nursing, Sonography,Radiography. You do not have enough time for opem enrollment. For exampleNursing is January, August day class only then evening is once a year. How aboutnight classes for January and August also we need more nurses?1096: Dale mabry - don't be like "whatever" attitude - it gets old1098: Sell books for the classes earlier. Some of us actually want to read them.1115: Never heard of career planning services.1120: No opinion1138: n/a1139: It could provide more access to services online as well as employ more friendlyand approachable staff in the advisor's office.1153: Nothing1167: Can't think of anything.1169: work on setting appointments for students1191: Accept American Express or Discover.1192: Career planning and advice is the major weakness i most encounter.1195: have more services.1197: Improve the financial AID stuff1204: Friendlier staff who is there for the students, not because they have to1208: advertise them, i have no idea what services i'm even elegible for1221: n/a1224: idk1229: na1236: nothing1252: nothing1255: I feel like I cannot get answers from the staff, in multiple cases. Just work on thecustomer service!Student Satisfaction Survey 2007 – Q72: Services for Students – Page 444

1264: I dont know.1267: nothing.1282: advertise or make them go to it1295: N/A1302: Be proactive1311: over all, it's pretty good.1315: better attention to requirements1356: make more staff know about careers1370: signs to show elevators and stairs. stop being so grumpy1380: no comment1391: unown.1399: I was dissapointed that I paid over $1000 this semester for classes but was deniedaccess to the wieght room becuase there are weight room classes schedualed at allhours that the gym is open. There needs to be some time when everyone can usethis facility.1426: I do not use these services1478: Overall, all personnel should be more friendly and student-oriented1513: Make wait times less1514: no opinion1516: Make it known that such services exist and make them accessible to students.1545: employ people at the school that care for the students. I do not feel that all of theemployees we need to seek as a resource care at all about what happens to ourtime and careers.1548: N/A1568: nothing1606: no opinion1607: Evening hours to speak with students services if need be.1608: need professional councelor for the Health Science advising.1624: Allow for online payment of the campus daycare. Some of us live far fromcampus, have to pay for daycare, the bursar sometimes decides to close early ortake breaks without someone to cover, and all of this by 12:30 to be at pickup atthe daycare (PT care) so that we don't get charged by the minute. Make it easieron everyone involved--offer payment online.1625: we need class english class saturdays1635: Admissions/Registration staff could be more friendly and understanding.1637: GET BIGGER AND BETTER EDUCATED STAFF MEMBERS!1642: it cost way too much for testing for dissablities. i cant afford it because the testcost 600 dollars. i might have anxiety or a comprehensive problem. i will neverfind out because of the money!! what a shame!!1653: N/a1661: Get a clue! Actually go the extra mile and care about your job enough to actually,HELP someone that needs the assistance from the person that "should" knowwhat to do. It just seems like HCC will hire anyone to warm a seat. No one ishelpful. . . I've even lost my VA benefits b/c of incorrect information, misleadingletters from the school and now that I have to wait another year to apply for theprogram I wanted to attend...I know have to seek a student loan to help pay forStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 445

that when I could have been using my last year of benefits via the VA. Thanks,HCC!1664: having more people available during regestration to make the wait as short aspossible1683: no complaints1715: More advisors, particulary for veterans. Marjorie is an excellent advisor, howevershe is only one woman with all of the veteran students as well as foriegn students.1725: I have no idea.1729: Nothing. I'm content.1730: nothing1731: I have had a great experience with the career resource center.1737: A quick online tutorial/directions for using the campus email program. Emailnotices in advance when there will be a game at James Raymond Stadium.Publish peak times for parking.1743: its fine.1759: Veterans' services seems very disjointed. I have to contact the office many timesto get a response. There always seems to be confusion in the department.1763: veterans services @ dale mabry are deplorable – [a staff member] knows less thanthe students seeking help from [him/her]. it is shameful, get someone who knowswhat they are doing and understands the needs of these brave men and women,disabilities has the same problem, the office is chaos and the students suffer whileadministration tries to find someone to keep these lame counselors in check, asfiles are lost and misplaced. can't hcc hire anyone who cares?1764: ITS GREAT1790: A limited amount of free food for everyone. Other than that, not much.1791: make the students feel that the staff is not annoyed with them1797: I felt in this college a biger discrimination with hispanic people like me.1806: Let us know what career planning services are.1808: improve financial aid a lot!! make it clearer what you have to do to get it.. andhave people work in there who want to be there.. they are really rude and arentvery helpful.1817: n/a1820: You can not please everyone, you are doing you best now.1845: n/a1850: Longer Friday hrs and establish Saturday operation for the Dale Mabry Test ctr.1865: Better staffing and friendlier people.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 446

CAMPUS = PLANT CITY:13: I wish this question was asked some terms ago,but because some staff are new, Ireally cannot say.114: Make sure that [a staff member] is actually there, and when [he/she] isn't makesure someone is there that knows about the subject148: A cafeteria at the Plant City campus would be great.167: I have not spoken with any advisors 1 on 1168: Have staff available at the campus that will help them. Not staff that leaves earlyeveryday and wants to spend all day at the festival. A lot of times students havevery simple questions, especially new students and all they need is to be pointedin the right direction. I was so upset with my experience that I almost went toUSF instead even though it was a much further drive for me.233: Have computers off to the side of where the employees in the registers office islocated so that when they tell you your information has been corrected you canlog on and find out if they have really corrected it. I did like the fact that peoplewere walking up and down the lines to find out why you were standing in line andredirecting students so they didn't have to stand in line unnecessarily.255: Give correct information that is relevant to what the student needs.343: Inform us via email or HCC website when there will be events, or catered food.374: It would be convenient if the information given would be the same no matter whowas giving it. Inconsistency is something I have a hard time tolerating at thislevel.379: no comment466: More advisors.467: NA488: HCC Plant city needs a cafeteria because there is not many places to eat outsidethat campus.490: i think that student gov should have more food available between classes forstudents instead of doing carnival activities. i'd much rather my money go towardsfood than a carnival.515: Provide a food service on the Plant City campus as well as improve the faults inthe landscaping at the Plant City campus.567: Replace the administration immediately, and find competent persons to staff theVA department.697: I would not change anything.714: Have a staff that knows what they are talking about when asked about careerplanning.814: dont know819: more activities850: Since we don't have a cafeteria, the SGA should cater more for the students867: Hire a more knowledgable staff with the desire to help.880: i have no suggestions916: Nothing966: Better hours of operations a lot of us have families and careers and doing our bestto better our education at the same time.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 447

1043: just answer the phones, every time i try to talk to someone over the phone no oneanswers and i get stuck talking to the stupid voice recording1075: Student Services are great. The only thing that would make it better is if the PlantCity campus had a cafeteria. Vending machines don't cut it so far as nutrition.1181: Please get some good nursing teachers that want to teach and that know how toteach1219: have the same resources for all students at each campus.1260: the staff in the tuition collection area of the plant city campus was very rude andreally made me feel very dumb when asking certain questions. then when i had adifferent question, they had no idea what i was talking about.1284: not familiar with them yet1319: As of last semester there was no career planning for students.1331: More tutoring hours.1339: More staff available for financial aid before every semester start1352: just be more helpful with certain things1379: I feel the advising and financial aid offices are too beaurucractic. You seldom getthe help you need the first time around,often you get someone who doesn't knowwhat is going on,and you wind up waiting for someone else to speak with.1400: n/a1422: let the students be able to speak to advisors1500: Get new people to work there because the ones now they are rude and not willingto help you1557: be around more and reachable.1574: the plant city / brandon campuses do not seem to be very student involved. alot ofstudents present, but we do not really see alot of other staff besides the instructors.Never seen [a staff member] this semester, no matter how bad the situtation go.1600: Overall, awareness.1605: not sure1614: nothing to my knowledge1632: No opinion1676: N/A1680: Nothing.1693: Good attituted toward students to keep them going.1701: Require a scheduled one on one meeting with an academic advisor and/or financilaid officer.1789: Listen...the faculty are not always right. If you have a majority of a classcomplaining...there is probably some merit to the complaints.1813: I will be talking to career planning, hope they can help me.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 448

CAMPUS = YBOR CITY:47: Creat a motorcycly parking lot for students that decide to ride a motorcycle toYbor Campus.107: We have noone willing to advocate for us when need be.115: not make a student pay atleast $800 dollars just to be tested for a learningdisablitly161: No Opinion185: i don't know210: actually pay attention to students requests, inputs, etc. there is a feeling of lipservice with the students when expressing opinions regarding certain matters.288: Help the students who need help. Dont just pass the buck if you have the abilityto help, just do it; or provide as much information as possible.323: combine the science lab with the class... its frustrating when you are trying toschedule a lab with the rest of your classes340: The only service I really need is child care, and I would love it if that were moreaccessible. It's a long wait for a person to be able to put their children in there,and they have to be at lease a year old-which means after my child is born, I'mheld back three whole semesters before I can take classes again.475: continue the outstanding serivce503: I feel this survey is an excellent step. Ultimately, college improvements aredependent on state funding. But it is nice to see this initiative.525: na561: Hire a staff who cares more about the students then their next paycheck!590: Hire people on the Dale Mabry campus who actually want to help people, not justget through the day.695: I'm pleased with the services that HCC offers me at this time.698: EXPLAIN MORE OF WHAT'S TAKING PLACE.765: What Veterans' services? I haven't even heard of anything about that.776: everything is fine778: make it more efficient.834: Nothing.839: Fire a person ([name of staff member]). Hire a person (someone who cares, hasvocational skills, and a knowledge of the field he/she is in).843: nothing860: Nothing.894: HOURS OF OPERATION SHOULD BE EXTENDID914: no opinion955: [A staff member] could be a little more respectful when speaking with students988: the service is great1008: Work with the student and see what is best for the student at the time the studentregisters for classes to help the student in being a more productive student toreach his/her goal.1038: I feel when your a working f/t student and your not able to meet with someone tillat 5:30 etc. They are not available. I applied for a pell grant and HCC turned itdown. Even though they where going off of last years taxes and I've been layedoff since Sept. of this year.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 449

1085: Don't know1124: have actual reasons and answers for the things they do like my transcript isrestricted for some reason and has been for months and i did nothing wrong .1126: Talk more about it and put it put there for students to learn about1269: Offer more class schedules.1291: see number 681336: Get the information out to the students so that they know that there is servicesavaiable for certain things and help actually on campus for most issues thatstudents have.1373: unsure1381: employer more people1396: online grades availability would be excellent to see current grades online1458: Nothing1463: keep doing what your doing1471: its good!1474: Nothing.1538: n/a1646: no comment1724: Pay the note takers more money!1760: it is fine1802: My VA counselor is unable to make appointments at the Ybor Campus. I wouldlike for the VA counselors to have space available once a semster for ourmandatory meeting.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 450

CAMPUS = MacDILL CENTER214: ENsure that recieved student transcripts are not only tracked properly but alsocredited to the student in a reasonable amount of time.401: streamline and answer telephone969: help middle income to find moonies for school1430: get more people who inow what they are talking about.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 451

CAMPUS = SUNPOINT CENTER532: its fine now.Student Satisfaction Survey 2007 – Q72: Services for Students – Page 452

CAMPUS = OTHER1053: no opinion1405: I am not fully aware of the services of HCC towards it's students1444: n/a]Student Satisfaction Survey 2007 – Q72: Services for Students – Page 453

Q74: WHAT COULD HCC DO TO IMPROVE ITS PUBLICATIONS ANDCOMMUNICATIONS?CAMPUS = BRANDON:7: HAWKNET IN-OP SOMETIMES WHEN I NEED TO GO ON-LINE. IF IHAVE A PROBLEM I HAVE TO COME TO CAMPUS TO SOLVE IT.20: Make more catalogs available.31: I have only had one teacher who communicated with me through HawkMail... shewould e-mail us and tell us when we had class cancellations... I really a not happywhen I drive all the way to the YBOR City campus from the Brandon area andfind a note that class has been cancelled... it's a waste of my time and gas32: nothing it is good45: College catalog should include more information, and the student newspaper isthe worst newspaper I have ever read.63: somehow create an event page for the website so that its becomes obvious that itis easy to get involved with campus activities.103: put them in classrooms, to be honost, i have never seen one117: Hawkmail,in general, is very slow and has technical difficulties.Ido,however,appreciate the ability to access all college realted emails,etc. throughone separate email account. The difficulties I have with Hawknet are being able toread mail but not send mail,and,as mentioned previously, slow connection to thesite.125: i dont know135: I did not even know HCC had a newspaper. Maybe it should be mailed tostudents. Also online, under announcements, there is never any explanation onhow to get more info on events happening at school.149: Use it's communications. Especially financial aid office. That is really the onlydepartment that I am dissatisfied with. They don't mail out notifications (by USPSor email)until after the fact. Also I got a document from financial aid once thatsaid I could email [a staff member] if I had question or to get an extension. Well Idid just that and never got any response until I went into the financial aid officeand was then told that she doesn't communicate by email. I asked why the notice Iwas holding said I could email her and wasn't given an answer.164: The HCC website needs revision, it's poorly laid out and takes too long tonavigate.192: HAVE CUSTOMER SERVICE ASSISTANCE THAT ACTUALLYRESOLVES ISSUES194: N/A195: i never use it197: I dont know223: Let people know how they can get published in the hawkeye/galeria227: Hawknet has so much potential you can't imagine. I would like to see bettercommunication techniques being used. It is rare that I receive any school/officialinformation. Someone is sleep at the swithch. I know a college of this size can dobetter in this area.253: the HCC website is aweful and i have problems with it all the timeStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 454

271: no opinion284: n/a315: no opinion320: hawknet is always experiencing done & takes forever to log on at times333: Nothing.386: I love the Hawknet paper!!!387: honestly, i didnt know we had a student newspaper407: Maybe send them to students in the mail so that they dont have to go looking forthem when we need them.409: Advertise more at high schools412: Nothing.418: Make sure the websites work. There are many times when Hawk Net andCampus Cruiser are down and we cannot access important information.433: No comment.448: i didn't even know that we had a newspaper. the website is fine- i sometimes havea hard time finding where to go on it.449: I really like all of them457: n/a474: Offer more classes of more various subjects and more times.480: Can't locate a listing of instructor emails.495: FORCE FACULTY TO USE HAWKNET TO COMMUNICATE WITHSTUDENTS...AND FACULTY SHOULD PPOST GRADES.497: I like it all the way it is.509: hawkmail works well for student that don't already have an emal account but fornon traditional students that use a variety of mail services, Exchange, office,safari, etc. not being able to have the hwkmail items delivered to a mail programlike a POP3 account is tiresome.553: Add all classes to personal menu.565: Have the imformaton out earlyer and make it more well known584: I find the HCC website confusing. It is not easy to access some of the moreimportant things on the web site, especially when you are visiting it for the firsttime. I find that hawknet is also confusing. I recieve no confirmations or receiptsfor anything that I do which makes me feel uneasy, especially with the lack ofcommunication problems I have experienced with this college already.618: The online publications are out there for anyone to find if they want. The studentnewspaper is in short supply. I don't remember seeing them for awhile.636: N/A645: It's going pretty well!652: Not too much needs improvement.658: I do no know what to say to this question.665: Allowing students to access emails at night. It seems to me, that everytime I goonto hawknet, it is always down685: no one answers the telephone when I have tried to call on numerous occasions. Ihave had to drive down to a campus to talk to someone in person twice for thingsthat should have been answered on the phone.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 455

720: My teacher when i had a problem actually told me he wouldnt anser it after classbecause he had his office hours for that.726: didn't know there was a news paper769: not much770: nothing772: Satisfied with it791: Again post items when non traditional students can get the information. There arealot of activities at the school, but free tickets to things are held in the middle ofthe day. That totally eliminated non traditional students from being able toparticipate.792: Communications can improve by being less confusing to navigate through.Whenever I need to find something I am often sifting through web page after webpage. Also, HawkNet post's messages during times of technical upgrades for thesite. Problems occur for many students when HawkNet does not hold true to thetimes of work provided. The answer may be found with better computer techs.802: Do we have a paper?803: Go around and get student opinions to put in the paper. Everyone has a voice andI feel it should be heard through the school's newspaper.806: spend a little more time with the website design823: Need better information and navigation thru campus websites. They are verylacking, and look quite unprofessional.875: The school paper should have more articles, announcements such as essaycontests and class activities which involve the whole college.886: nothing902: Have not seen any at this point.922: Many of the emails sent to my hawknet by teachers I never receive them931: Offer more descriptions for each class940: Thought what I have had access to is great again if I didn't see it I can not fairlygive my opinion.973: nothing984: Nonoe985: I think a college paper should allow classified for things like housing. I also thinkthe newspaper should have more information in it: different student services infolisted.990: N/A1025: nothign they do a great job!1032: Most people are unaware that the student publications branch even exists...1050: Make sure that everyone capable of using on-line communications does.1067: n/a1078: none1079: the ybor campuses site needs to be redone. It doesn't have as much infor as theother campuses1080: make them all more known1123: NoneStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 456

1125: Hawknet is not to user friendly. And it just adds one more thing to my list of todo's. Why can you not send e-mails to the students mail account if that is whatthey request?1128: Teach more Professors how to use HawkNet.1133: Ask the students. I have seen some publications that "represented" the students inways that most students would disagree. As for the notices and communication: Ihave yet to find a single person who know about the job fair. I have asked threefull classes now.1203: hawknet should be available at night also. it barely works past 11pm.1211: No comment1212: nothing1307: no comment1314: i WOULD LIKE A PHYSICAL COPY OF THE CATALOG AVAILBLE TOME1322: No comments.1330: It is pretty straight forward.1344: Do we have a student newspaper. I do not even know where to get one. Maybethey should promote the paper more.1345: Update website kind of ancient1349: i don't know1362: Have them somewhere that every student can see it not everyone goes to theoffice daily1377: I like the added news section to the website.1407: Having actual times for TBA courses. Some teachers are still not using Hawkmail1413: The College website in not very user friendly1445: It's good.1485: nothing1507: Nothing1519: Add on every degree and certificate program the prerequisites that are needed forthem. It is not nice to BLINDSIDE students when they are trying to register forthe next semester.1528: I didn't even know there were student publications and communications.1531: Don't force hawkmail on students.1535: The website should be made more easy to navigate.1571: Have it all on one, I don't like logging into 3 different screens (WebCT, HawkNet,and Campus Cruiser)1604: nothing, everything an ease1610: n/a1612: perfect1647: nothing just fine already1662: No comment at this time.1686: parts of the website have you going in circles with the links1700: n/a1722: I didn't know we had a student newspaper.1736: Too many websites and all requires “log in password” and “username”. (WebCT,HCC Campus Cruiser, and HCC Web Advisor) One homepage (ei: hccfl.edu)Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 457

with one “log in password” and “username” liked to the other websites will beuseful. That is one of the reasons many student do not use HCC Campus Cruiser.1765: Well communicated.1830: when the catalog for the new term is first released, send it via email to activestudents. also, if one could ask for first choice to say "evening class Into to PhiPHI____" you are held a spot in for say one week after new class schedule isreleased and that would get you a place in the class.1843: send us the newspaper through the mail or tell us where it is.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 458

CAMPUS = DALE MABRY:9: HCC has too many links on the HCC homepage, it would be more convient ifhawknet (the email) and hawknet (the registration tool) were accessed together. Itis EXTREMLY diffuclt to call the campus and speak to a human- or to get ananswer. I do understand that there a LOT of students and it is difficult to satifyeveryone's schedules. I feel my plight is very common at HCC, i work full-timeduring the day at a demanding job that I can't leav evey semester to fix whateverregistration issues there are. The offices being open only Mon & Tuesday late aredifficult since those are my nights I am at school. I know the staff has to have alife too- but is would be so much more convient to be able to com on a Friday(when the offices are closed at noon)35: this side is too slow37: N/A41: The emergency text messages would be a huge help. Also, alot the links on theHCC website are not working and some of the information is out of date. Tryupdating things as they change on campus49: Add a forwarding feature to Hawkmail. Make sure the Hawkeye gets there factsstraight and does not infer the wrong things (i.e. having voting machinesdissuaded students from voting in the Dale Mabry SGA senator elections)50: I didn't know HCC had a student newspaper.54: Hawkmail should be more user friendly and definitely needs to be updated. Whenfirst signing on to HawkNEt it was very confusing. The college website shoulddefinitely be updated, this is where potential students decided whether to go toHcc; the website is a reflection of the school.55: Use them.61: n/a71: more posters93: leave it as it is94: HCC is already great I don't see any need for any types of changes.95: There is more out-of-date information on hccfl.edu than there is current. It'sgotten better over the past year, but I still find things that haven't been accurate inyears. Information is often difficult to find on the website. Anything posted asPDF should have the option of displaying as HTML - people hate PDF and it isnot fun when every link leads to a 50 page PDF.105: it's okay123: ok124: Clean up the Website and make all the campus sites uniform. Expand the surchengine so that you can find materials, documents policies. Warehouse informationrelating to Financial Aid, Admissions, etc all in one east to access place dont haveto bounce back and forth betweeen Hawknet and the websites.127: update the Dale Mabry website. It's look like it hasn't been updated in a longtime.140: appears i been missing documents and didnt show thru the hawknet advisor,instead recieved mail. from post office.146: Hawknet doesn't always work and I don't like the size limitations. Easier to havean alternative site set up somewhere else, like Yahoo.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 459

162: Hawknet should be set up so that desktop email programs such as outlook can beutilized. Communication through Hawknet should be focused, i.e. Dale Mabrynews sent to Dale Mabry students or at the very least allow the user to "subscribe"to the news they want to hear. The school website is not very user friendly. Manyimprovements are needed.181: No comment207: I have my own email, and hawkmail email can't be uploaded to yahoo so now Ihave to check my hawkmail more often than I like to.213: n/a217: have more space for e-mails currently i only have 10 mb for receiving and storage247: The website seems like it hasnt been truly updated in 3-4 years. Its old andoutdated and simply doesn't compare to other community college's websites interms of being streamlined and browsed. Often times I find many of the links onthe website don't work, I am a computer geek and know this isn't error on my part.248: nothing251: Nothing.285: no suggestions at this time287: N/A310: I don't fully understand why your HawkNet site has so many scheduled outageperiods. It would be a lot better if you had late night scheduled maintanencewindows on the weekend and left it up the rest of the time.339: Make sure the information is accurate. My AA is not listed in tne college catalogand for many semesters there was a typo on taking certain algebra courses for ascience class. It caused much confusion.349: We have a student newspaper??? I have never seen one.350: I think they are just great!353: I can't think of anything.360: I wish that there could be one password and user name that I would need to getinto the Web Advisor, HawkNet, and MyWebCT so I don't have to long into threedifferent websites everyday.364: m370: Make the website easier to manage.375: make the newspaper stand out so that people want to read it381: Offer the ability to delete HCC announcements after they have been read by thestudent. These emails have very lengthy expiratory dates and are an eye soreevery time I open up Hawkmail. Many times I find the information regardingcertain activities is not useful to me or it is at an inconvenient time.398: Have more advertisment for student involvement.402: Hawkmail would be better if you could forward to my regular, personal email so idid not have to check my hawkmail everyday. this is the first college i have seenwho doesn't have mail forwarding. The hcc wesite itself is horrible to navigatethrough. it takes me forever to find anything i need. (Take a look at MCC'swebsite Mccfl.edu - this is much better)425: not sure.437: fine.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 460

450: Have teachers post our grades online of tests and such. IS WOULD MAKEEVERYTHING SO MUCH EASIER.470: first off, never seen or heard that HCC has a student newpaper... so obviously, getit around more, maybe through email. Also, website is quite old fashioned, needto spice it up.471: i never even knew that hcc had a student newspaper501: I thinkserious improvements need to be made to the overall look of the hawkmailpage. I am specifically speaking about the page after I log into my email account.It looks outdated in comparison to USF's. I do realize the need for larger budgetsto fix this issue.502: If HCC is going to be continue to grow with technologies, they will have to update the user interface in which the college communicates with students. Our e-mail interface is cumbersome and very confusing. The fact that we cannotintegrate our student e-mail with an e-mail client such as Outlook, is unimaginablein this day and age. Even free e-mail services on the internet such asgoogle and yahoo offer Outlook Integration. If HCC is preparing us to operate inthe world of business and the current technology, then HCC needs to be able tosupport the use of it.511: the paper could attempt to be something better than a high school rag. the emailsystem is archaic. and i have asked multiple times that my welcome name oncampus cruiser be changed since my legal name change and it still welcomes mewith my old name. it seems like no one does anything over there aside from makepeople wait in lines.537: nothing540: Nothing.542: We should be able to link our hawkmail email accounts to a general email so weknow when we get email. I forget that I have a hawkmail account.544: Nothing548: n/a551: It could be clearer that there was no class on Veterans day. I saw a printout inblack and white on a door. Nobody with authority told me.552: ok with me569: The college catalog is never available. They are either out of them or they haventarrived yet. I didnt even know we had a student newspaper, so maybe betterdistrubtion is in order. As for college communication through Hawknet, the onlything I would change would be a better notification of changes and events. Asuggestion would be after loging in not having it just listed but to have a button topress to view all messages. I know that when i log in i do not read or pay attentionto the messages given.573: what college catalog, there is never one available574: Website can be difficult to navigate; OK buttons and other "page continuation"links often route to irrelevant information or cause a user to start over instead ofsimply modifying information inputted previously (such as class searches)585: Updating the site would be nice, especially if we are supposed to be using the siteand not going in to speak to someone face-to-face.604: nothingStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 461

609: The HCC website has some dead links which sometimes makes it difficult tosearch for information. Other than that everything is fine.622: I'd like to be able to reply when receiving an email from advising/admissions.Without the email being sent back to me in error. Very frustrating when you can'trespond back623: Stuent newspaper needs to be more visible while events are happeing. If it ishappening on campus I should be able to read about it or witness the reviews.Thank you.635: Revamp the website, it is not practical.640: make catalog more understandable643: Well it should be a requirement that teachers put the grades online. Out of my 5classes only one teacher puts grades up. It's hard to find out how your grades arewhen you don't know your grades.653: When viewing the campus websites, they all vary tremendously inappearances/setups... This can be confusing. Typically people find college sitesdifficult to navigate, but HCC's is extra tricky. All campuses should be fluid withone another. Possibly you could differentite the campus pages by making themall different colors, but have the same appearance.667: Like hawknet, hawkmail glitches.671: i think its good.675: No opinion683: Put a direct link to student email on the homepage of HCC. I don't want to clickon Hawkmail, and then click on a bunch of other things to get to my email.684: nothing702: I didn't even know we had a newspaper710: The hawkmail GOES down to much!723: Nohing733: Combine all HCC websites into one single website736: No one knows about it, so that shows not enough awareness if being made to thefact that this school actually has publications.744: make the directory a little easier to find751: nothing760: dont know764: not much779: I do not have the answer to everything.796: The college should keep the website updated more often, especially when itcomes to tuition increases.808: Help students become more aware of their surroundings... Such as availableresources.809: MORE INFO ALWAYS HELPS813: no opinion817: Nothing837: having an email address has made it easier840: i like the way it is doing right now.847: more interesting topics and articles in the newspaper851: make the website more user friendlyStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 462

854: Make website easier and more simple, in general, and to understand.855: more information of different events clubs services etc865: The website for Ybor doesn't give hours or address information too easy.868: no complaints here874: n/a876: Hawknet seems to be down quite often or it moves very slowly.889: Have the teachers post grades, it is hard to schedule an appointment with teachersto only find out a grade when I am a full time student and work after class. Thewould be much easier and more oranized if posted online.891: N/A892: n/a897: Clarity and Simplicity can always be Improved.910: N/A923: No improvement is necessary.935: Sometimes the Website is confusing and not easy to navigate.954: it's good.964: I think it's good, but I do think that teachers should be required to respond withina certain amount of time.977: The student newspaper is a very good source of information and helps studentsfeel like they are part of something when they get to know what is going on.997: no opinion1013: Show all clubs and locations1016: Make the newspaper available online. If it is available online, I haven't heardabout it.1017: I wish we could forward our hawknet email to our personal emails.1018: no comment1022: .1024: Place them in visible locations.1028: Earlier notification of events1056: The website is alright, could use a bit more updating. The Ybor campus websiteis poor. Hawkmail is excellent, I love using it.1059: No comment1089: Not sure1098: Consider a different solution. Google Apps.1115: More e-mail space.1120: no opinion1134: the website...unless someone really tells you where to go to find something it's notvery user friendly.1138: n/a1153: More availablility.1162: There's no links for the clubs so that i can get involved in them.1167: Satisfied so far.1169: having educational events1178: Keep the site up-to-date. My degree course homepage was obviously set up yearsago and never has never been updated.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 463

1192: It would be nice if the website had a centralized log on. So I could register forclasses & check my mail without having to log in multiple times, but that's veryminor.1195: its fine1197: send the newspaper to emails1204: I would like our teachers to post grades on the hawknet website. I have only had 1teacher do this regularly and i thought it was great. There was no question aboutwhere i stood and my ranking in the class.1208: place the student newspapers right in the classrooms1221: n/a1224: damn it idk, when is this gonna end? its taken longer than a few minutes already!1229: npthing1233: Having the class catalog online would make make registering for classes muchmore convienent.1236: nothing1244: I had a problem a few years ago with the catalog stating information that was nolonger in use at the time. That false information which was also verballyconfirmed by a counselor delayed my entrance into the nursing program by a yearwhich significantly impacted my life and plans.1252: nothing1255: The college website doesnt always work with home computers.1264: Nothing.1267: nothing.1275: Have the HCC website up 24/7. There are times that I really need to get look atclasses online and its down after 11. Its the dumbest thing!1283: HCC's website is way out of date, the information provided is minimum, there aremany broken links, and there is no a decent amount of space for Student Club'swebsites. They should remake the whole entire user interface, and updateHAWKNET.1296: Nothing. Always readily available and comprehensive1302: its fine with me1311: I believe that you are already doing all you can w/communications1315: more transparent1323: Update website.1332: Fix Hawkmail. Make sure every student can access it when they need to at thebeginning of the year.1355: Make it very known around campus.1356: n/a1367: i didnt even know we had a newspaper1370: post flyers and more emails1380: it's fine1383: Encourage more students to participate in the publications and communications.1391: unknown1411: We have a student newspaper?1426: maybe put more locations on campus to get the school newspaper.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 464

1453: Allow hawknet to be autoforwarded to outside emails. The system is slow and isdown a lot1470: Larger storage space for e-mail. Hawknet is also difficult to navigate, not userfriendly.1487: On veterans day I got to the Brandon campus only to ind out there were noclasses. I had checked the website for any info but there weren't any so I assumedthere was class1513: No Opinion1514: no opinion1516: Increase capacity of the Hawkmail storage, change the interface to make it easierto read (perhaps model it after other email programs). Student newspaper ispublished far too infrequently.1548: N/A1564: Make them stand out more if it is something important.1568: nothing1606: at times it is very difficult to find exactly what i am looking for.1607: None1608: good1624: Information on the campus site is hard to find. I've resorted to saving pages to myfavorites so I don't have to hunt and peck, if you will.1628: N/A1642: nothing1653: nothing it fine.1683: include a little bit about outside news and blend it with hcc´s news1725: I do not pay attention to the publications.1729: Nothing.1730: nothing1731: I like what I have seen so far.1737: See services question.1743: i dont know.1746: The ENTIRE Hawknet and HCC website are terrible. The ease of use and menu'sneed to be refined which is not a difficult task. The overall feel of the webstiefeels EXTREMELY outdated.1764: ITS GREAT1767: I think hawkmail is a little outdated1770: contacted financial aid office 2 times and they stated they would emial throughthe hawknet but they NEVER did.1771: it's good1776: I wish that the student newspaper was published more frequently and more indepth.1790: Not much.1791: no advise1808: maybe pass out newpapers in classrooms1809: The website could be a little bit more organized so you could find things moreeasily.1817: n/aStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 465

1820: as time chance publication and communication will change1845: n/a1850: no opinion1862: Stop having the system crash1865: NothingStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 466

CAMPUS = PLANT CITY:13: Add names to the blanks ,so that student do not have to play the wait game orlook somewhere else for a certain class because the student cannot find what he orshe desire46: streamline all sites into one.68: It would be nice to have professors email everyone in his/her class if class will becancelled for day. It's no fun wasting gas to go to class only to find out that classis cancelled. Professors should EMAIL everyone isnt that what HAWKNET isfor??114: Better website167: More in person interaction, not done via E-mail168: I do not use these so I am not sure.255: Sometimes there are issues with Hawknet. Several studetns in my class hadtrouble being added to the email list for the class. Also sometimes the emails aresent in the morning yet I do not receive them until that afternoon.291: Hawknet only works if you have FireFox293: Hawkmail could send an announcement to your main email to let you know youhave new mail the website is old and hard to follow379: no comment467: NA484: ALWAYS ROOM FOR IMPROVEMENT488: i do not know490: n/a515: I think that the articles in the student newspaper are very amateurish and poorlydone also i think that the school should be more aware of the representation of alltheir campuses in the school newspaper517: Make it to where students can have e-mail forwarded to their own e-mail, or beable to integrate it into their own e-mail client IE outlook.567: Make sure the course catalog is accurate.697: I would not change anything.814: nothing863: The students should get up date about the campuses that they are attendingthrough hawk mail. that way we know what is going on.867: Make them more accessible and let students know more about when they arereleases and how they can get involved with them.880: nothing916: I would like the Triad more than once a year.966: Send it out to us. Some people don't get a lot of information that are only parttime and only go to classes at night.980: i didnt even know we had a school newspaper?1075: The only dishartening thing I saw is grammar errors in the student newspaper.1284: not familiar yet1339: Give more on hand tools to surf for the information we need1352: its fine the way that it is1400: n/aStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 467

1422: maybe make it mandatory for teachers to use the hawkmail e-mail, espically to letthe students to know when classes are cancelled1600: The Hawknet hasn't been sending or delivering my messages. I've only recievedregistration receipts and this survey. My professors nor classmates recieve myemails, nor I their's.1605: shorten the survey1614: they are doing a good job with what they're doing now1632: No opinion1676: Make the publications more readily avaiable.1680: Nothing.1693: Fine.1701: The e-mail system is archaic and clumsy, it neeed an overhaul, especiallyspellcheck. Groupwise is a far superior system for intr & internet communication.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 468

CAMPUS = YBOR CITY:47: Add names of current election candidates and elaborate more on thier voting turnout statistice so that they can help enforce voting for student body oin campus.161: No Opinion185: newspaper is boring260: The specific campus sites could be so much better with more information. TheYbor campus, for example, barely has any information for new students.475: n/a487: campus publications need a larger budget to better compete with other communitycolleges. h.c.c. should work harder to get students internships at local newspapersand magazines.503: No opinion.525: na561: I am satified with HCC communications.698: N/A703: do not like using hawkmail...maybe if it Hawknet allows students to changeusername and pswd...(easy access)765: I like the way HCC conducts it's communications.776: doing good job778: it's good.780: they are ok834: Nothing - great job!843: nothing856: Give more money to the students' publicantions. I am sure students would agreethat they are more important than catalogs. The newspaper has gotten a lot betterthis last years and the magazines rocks! but they seem to not have enough moneyto be more regular...specially the Hawkeye860: Nothing877: Have instructors email addresses listed in the catalogs for students894: I LOVE THEM ALL!914: nothing. it is good.925: I love it! I check my email all the time!941: Ybor online website needs upgrading. When it comes to finding somethingonline using HCCFL.edu I use Brandon or Dale Mabry to find my informationbecause there is nothing on Ybor's951: I have continual difficulty with on-line communication systems at registrationtimes.1008: nothing1085: im tired answering questions1124: dont know1126: Update and post right information1269: No comment at this time.1291: It would take about four pages to answer that. In brief, I feel that thecommunication between the school and students is terrible. The phrases "we havea dance studio?" and "we have a theatre?" and "we have a baseball team?" are notquestions that should be asked by a student at HCC. I feel the communicationStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 469

etween student and school would be better if the school wasn't trying, then atleast there would be an explanation for the ignorance of the student population. Itsridiculous and absurd and i couldn't be more displeased.1336: none needed in my opinion...except more info can be advertised about theservices such as tutoring for classes and where they are avaiable.1354: Please implement some type of training for Hawkmail during orientation as anumber of students in my classes have been unaware of how to log on andcommunicate use their accounts.1373: unsure1381: none1458: Nothing1463: keep doing what your doing1471: What about with the sports activities???1474: Nothing.1538: n/a1646: i was on the phone(back when i was registering) for a long time. there were soomany steps to follow just to talk to someone.1687: Have it where it is menatory for professors to reply back to students on Hawkmail1724: Have a bigger e-mail system. One that has more memory. Give more money tothe school newspaper. It is a great paper!! Congrats to the staff!1760: they are doing fineStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 470

CAMPUS = MacDILL CENTER214: No opnion401: answer the phone969: n/a1430: nothing.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 471

CAMPUS = SUNPOINT CENTER532: i like it how it isStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 472

CAMPUS = OTHER257: catalog could be easier to access online and on campus833: I do not seem to get crucial information, such as dates for enrollment.1053: I like the announcements that show up online, and I like having Hawkmail, nocomplaints.1405: N/A1444: I was not aware there was a student newspaper since I rarely go to the campuses.Maybe the newspaper should be available electronically via Hawknet1643: The email provided through Hawknet needs more memory, the student newspaperneeds more promotion (never even seen a copy of one to be honest!), and theHawknet Campus Cruiser could be better if it was more like USF's Oasisprogram. (could combine Campus Cruiser and Web CT for starters).1751: I didn't even know that the college had a student newspaper. It should bedistributed throughout the campus in visible areas..Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 473

Q76: WHAT COULD HCC DO TO IMPROVE THE EDUCATIONALOPPORTUNITIES AT HCC?CAMPUS = BRANDON20: No opinion.32: nothing it is good45: HCC should have a background check on ever teacher, some of them just simplydon't know how to teach.63: have a college fair that is hyped up all year... high schools have them, we aretransferring too.74: listen to the student surveys that students do for the profesors... there are a lot ofhorrible profesors!!!103: More internships!125: i dont know.135: Offer more distance classes.164: Don't hire teachers like [a faculty member], who has a master's degree and can'teffectively construct a grammatically functional sentence. Seriously, review someof his quizzes and/or tests; he can't speak English with even the barest level ofproficiency. It's pretty sad when a middle-school dropout (me) is more articulatethan a master's degree holding political science professor.194: N/A195: the first thing is teacher have to be good in his job becuase at this time lost thetime to be in the clasrrom class.check out howmany student leave the class all thetime in each semestre.197: ?208: Offer more online classes. Have adequately trained staff to meet the needs ofstudents.215: Better professors.267: Spend any tuition increase wisely. Pick one general capacity for the classes beforethe class is dropped.271: get more variety of program oppertunities284: n/a300: Try to be in sync with USF for the transfer students315: no opinion320: get better teachers,333: nothing389: Stop hiring teachers with accents so thick that you can't understand them! How inthe heck is someone supposed to learn when they can barely understand what theteacher is saying?407: Offer classes at one campus so that students dont have to travel to differentcampus.412: Make it eaiser for students to pass their classes.418: I wish HCC could be a little more selective about the students who attend. Manystill text message in class and act like children in other ways. THere are groups ofstudents who monopolize the benches, crowd the walk way, and blast loudobnoxious music and litter.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 474

433: Offer more classes on-line at a reduced cost (since no classroom is needed).Reduce the cost of books at the HCC bookstore. (Yes, I know I'm dreaming)448: in my writing class with [a faculty member] she seems to not have any controlover our class and it's very frustrating because i have sacrificed my work hoursand my money for this class and she has no control over it, she's yelling atstudents telling all of us to "shut up" and then stands in the corner and doesn't doanything for a certain period of time. and what's even more frustrating is that sheover reacts about certain things- threatning to call security on us, when the class isjust trying to ask her a quesiton, and when she gets flustered she doesn't asnwerthe question at all and wants to "move on" and "no longer wants it to bediscussed"449: Offer more diverso programs.457: n/a474: I feel like I am in the 13th grade.480: No suggestion.495: ALLOW YOU TO GRADUATE WITH AN ASSOCIATES DEGGREEWITHIN 2 YEARS NOT FOUR.521: Transfer to another school that has better organizational skills. I'm sure everyoneone that works at HCC has a degree, or is seeking one. Maybe put it to use.539: Having friendly people at the different services. And having profressors that youcan understand.583: My biggest encouragement would be to improve the advising services available tostudents. All of my sessions with advisers have really left a bad taste in mymouth, and for some, probably would have detered them from continuing on intheir educational journey. If it were my organization, I would challenge some ofthe systems currently in place as far as collecting necessary paperwork, etc fromstudents. Currently my registration for classes is held up because the schoolcannot find my high school transcripts. I was never notified of this, or given theopportunity to fix it, just cut off from the ability to register for classes. It seems itwould make a lot more sense to send a letter, or call requesting these, instead ofholding up my education for transcripts that have never been asked for in the yearand a half I have been attending HCC. In my professional experience, efficiencycomes from challenging why we do things if they don't really make sense.584: some of your professors are rude and some seem to not know what they are doing.602: be able to accept more students to the nursing program618: If HCC could have all class types available throughout the day and night versusjust the daytime.636: Regarding the Computer Information courses (AAS) I found them verydisappointing. The text books and instructional experience has been lacking andwell beneath a college level. I have taken a number of private courses that werewell above the level given at HCC. There is no thought provoking discussions orassignments, nor did I benefit from the professor's education level. The text booksto date were on par with the Dummies series.645: Your college is doing a great job with they're educational oppotunities.647: Meet with an assigned advisor once per year.652: Nothing.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 475

658: I do no know what to say to this question.665: I believe having teachers who care about their students would help improveeducational opportunities. I have had one teacher(who taught ethics) makeunethical remarks on my behalf, and when I emailed the teacher, I never got aresponse back. Also this semister, I was forced to drop a class because I was inand out of the hospital for 2-3 weeks and the teacher still failed me, even when Ihad the doctors notes. I find this very poor teaching on the teachers behalf690: Unfortunately, I have encountered several sub-par educators within HCC, one soremarkably bad that for the first time ever, I sought to complain to theadministration of a school about a professor. It was made very difficult to do thisby the administration member I spoke to, and eventually, tired of trying to findher, I gave up.720: [A faculty member] in CGS1000 (63514) was one of the worst teachers i haveever had in college. He never taught anything. Always was sitting on hiscomputer. Gave us a page number every day to do. Everything we had was fromthe book. Never lectured. Hard to learn anything by just going threw the book anddoing the examples.729: By making students aware of the courses that are offered at the Junior Collegelevel that are required in order to enter universities programs.743: make all classes available on every campus. It is very inconvienient for studentsto drive to every other campus to catch a class. i myself drive over 180 miles eachweek just to go to classes because I cannot get classes where I need them.746: Offer many more online classes769: more night time classes770: introduce scholarships772: Expand the classes....offer more classes esp. for students majoring in medical791: Education wise the school is good,as far as services, and the staff I have not beenvery happy.792: I realize that community colleges are a clilche' further extension of high schoolbut HCC can be more. In order for HCC to be more like an overall college theProf's should treat students more rigidly. I believe that increasing the Prof'srigidity will actualize students full potential in later college life. Also, rigidityweeds out students who I have seen to not either care about their educationalopportunities at HCC and/or prepares students for University standards.886: nothing893: Have more classes of the most pick classes at all of the campus.902: In time, possibly expand on the foreign language courses available for students atBrandon campus.911: Make sure teachers are teaching rather than letting students teach themselves outof the book931: N/A940: With the lunch time classes daily. Maybe four days a week you would still getyour four hours of class time and more people would be able to attend classeseven if they can only accomplish one per semeter at least they would be workingon their degree.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 476

965: I think there are many educational opportunities at HCC so keep up the goodwork.973: allow for more classes and a wider range of times984: None985: Have a mature student services office to help the older students who work fulltime and have their own set of issues different than young people going to schoolfull time and working part time or not at all.990: N/A991: get rid of teachers who dont teach1025: have advisers come in and watch some of the classes at least one to two times asemester1050: Offer more varieties of courses.1066: One class that i'm taking REA 0002. (67-172). At the Dale Mabry campus. Theteacher for this class [name of faculty member].I believe is not a teacher thatcomes prepared for class. Last week we had our last class; we did not complete alot of the vocabulary test that we were supposed to. acording to the sylibas thatshe gave us. I just suggest that they monitor her teaching methods a bit closer.1067: n/a1078: none1080: keep the instructors up to date and listen to the anonymous surveys students takein class.1082: offer more types of classes and have teachers who don't come in hungover.1114: You could screen your adjuncts better. I took Speech at the Brandon campus andhad the worst experience of my college career. The class seemed to be moreabout testing on every concept in each chapter in the text book than learning tospeak comfortably before an audience. Horrible.1122: offer a more broad range of degrees available.1123: More job fairs1185: Have more counsleing available to the students for course planning. No one isthere to help you with the classes that you need to take. I have been to advising alot but no one helped me with the proper course selection and I wasted time andmoney.1203: need more qualified teachers1210: Offer more educational opportunities1211: No comment1212: not known yet1288: almost every class was a joke i never learned anything in most classes that i havetaken. the only hard classes are the science ones! dr.brennan and ms.mcclloughare the best1301: More classes at night and online would be more helpful for working adults.1307: no comment1314: Nothing, I am very satisfied. I have tried going to two small, private collegeswithin Florida and my education at HCC has surpassed that of those colleges. Iam a new mom and the convience of the online classes has been wonderful, I justwish more classes were offered online, because looking at the next semester Imlimited because of the number of classes available.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 477

1322: No comments.1330: Nothing.1349: i have yet to start1377: Continue hiring professors to expand the classes offered.1382: The teachers overall are great. Thank goodness because the office staff is terrible.If it wasn't for the professors I would have left a long time ago!!1413: Pay attention to the professor's that do not know how to teach. Students pay theirmoney to get an education and sometimes they get a professor that does not teach,instead they talk about their own lives and it has nothing to do with the actualclass the student signed up for. This is not public school anymore and I think theschool should look into the professors'teaching methods more closely.1432: get a new [staff member] at the Brandon1445: Tell some teachers to change their attitudes from negative to positive and offer adale carnegie class1455: Provide a larger guide to different carrer chooices or certificates1461: NOt have people waste their time with prep classes because i am not gettinganymore educated from these classes1462: I am too new to comment.1464: make classes smaller1469: Get some visiting professors for like a one month elective... my friend at CityCollege in CA had a Nobel Prize winning emeritus professor come lecture onQuantum Mechanics for Non-Science majors...Prof got some warm weather,money, and a chance to teach again for a short term with no administrativeresponsibilities...My friend still brags about the fun they had!1481: Realizing we are all "adults" here, is it be possible to dress like ones? If college isto prepare one for life in the outside world, shouldn't a proper dress mode beexpected? Dress for the job you want...not the one you have (or don't have yet). Iwas shocked to find that much of the clothing I see here is suitable for the beach.1485: change the absence policy1507: For students in the honors program there should be a greater variety of honorsclasses, so that more classes in the math and science departments are included.1509: I think that HCC should offer more classes at night and on the weekends.1523: to offer more classes on each campus especially at Brendon campus1566: Have more teachers like Mrs.McNamara (Math) she is excellent and really caresabout her students performance. Some teachers do not care about the education,they just consider their position at the school a job.1571: Try to have more teachers who based the class off of discussion, like some of myHonor classes. I believe student (like myself) learn more1604: nothing,great opportunities1612: perfect1622: my education is staisfactory but I strongly dislike the services offered at theBrandon campus1647: nothing just fine already1648: expand classes offered at each campus1662: No comment at this time.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 478

1691: I am not pleased with the math instructors at HCC,some of them seem to beovereducated and cannot teach the fundamentals of the math classes they areteaching,some of them make u feel like an idiot if u ask questions as if u rsupposed to know the material,If i knew the material I would have not taken theclass.1694: Hire better qualified instructors1700: n/a1722: I think HCC is doing a pretty good job.1726: establish a b.s. program for aquaculture that mimics/dovetails with the b.s.agriculture available via the plant city campus affiliation with university offlorida.1765: It is Good.1843: Tell us about them.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 479

CAMPUS = DALE MABRY15: The classes here are great I have been able to get everything I need for my career37: Pay better salaries to attract quality instructors and to reward the ones that arepassionate about their jobs. Most of my teachers have been outstanding, with theexception of a couple of my clinical and classroom nursing instructors.41: Offer more classes at each campus. My home campus it the Dale Mabry campusand I would love it if some of the dance classes would be offered there.49: Invest more money in the students, staff, and faculty on the campuses; and lessmoney on administrators, staff, and students at the District Administrative Officesand The Corporate Training Center54: Where do i begin...61: n/a71: more classes72: The majority of my prerequisite classes were satisfactory. However, upon beingaccepted to the nightime nursing program I find that the instructors are subpar.My clinical experiences have been wonderful, with incredibly knowledgeableinstructors (Keith Hall and Linda Smith especially). The lecture portion of thisexperience has been just the opposite. The instructors seem to lack self confidencein their abilities. They rely on instructing from behind the book or reading straightfrom the slides. I don't refer to it as teaching because it is NOT. It isregurgitating the same information that I am capable of reading myself. If you aregoing to be paid for teaching something, THEN TEACH! Make it applicable tothose of us that do not already hold a Masters degree in nursing! Sitting in anursing lecture course is like reading the definition of a word that uses the word todefine itself. These courses are basically self study. The 6 hours of lecture couldbe spent more efficiently by making the information apply to actual nursingsituations. Aren't we going to need that. Isn't that the type of nurses HCC wantsto turn out?93: don't put me in a class where im the smartest out of everyone when i shouldnteven be in that class. i feel like im wasting my time and money.95: Education: Only minor complaints, perhaps a bit too easy. Administration: Bad -worst of 4 schools attended. - For example, try calling the transcript office sometime. I've never had a real person answer. The voicemail message the last time Icalled said "we'll try to get back to you in 3 business days;" no one returned thetwo messages that I left in the Spring. Even if they did call back in 3 days, that'sstill unacceptable. Same or next day, at the latest. I've been to advisement 3times. I've called the transcript office 4 or 5 times (never got an answer). I'vebeen to see [a staff member] twice. Not a single one of these experiences left mewithout frustration. All frustrations are a result of inefficient administration orincompetent staff.105: it's just fine to me123: the price is right and online education must increase! You will make $$.124: Look at expanding the degree tracts, or vocational certification programs. Themore options or opportunities to build onto a current degree or vocationalprograms the more you can retain students. Or have students come back to expandtheir skill sets.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 480

140: so far I have been satisifed with most fo the teachers, it is the staff.. especially inadvising.. that seems to be uptight. even security is friendlier then they are.142: Pay attention to teacher reviews!146: Have good instructors162: This format is not sufficient to express my full opinion. If the program I am inwere offered somewhere else I would take it there. It is not so much the school,but the program itself. It is very unorganized and frustrating. The program (healthsciences) has been around for several years and still has elementary problems thatan established program should have solved many years ago. There are majorerrors on tests, the syllabi change weekly, every semester we fall behind 2-3weeks, assignments are returned with merely a check mark and no grade, tests arenot returned graded for 3+ weeks, students are not permitted to keep their tests tostudy from for finals. I could go on and on but do not feel anything will everchange. Prior students from various graduating classes have voiced the sameopinions and nothing has changed over the years.181: No comment200: Encourage everbody to join the Honors Institute201: I think could improve the method of teach the some teachers.217: hire proffesional instructors for the Nursing process I program at the Dale Mabrycampus234: Now that [a faculty member] is no longer teaching in the Nursing program atHCC-DM my experience has drastically changed. It has gotten so much better!239: Compared to my experience with other colleges, I am somewhat disappointed inthe opportunities at HCC. The nursing program has some very qualifiedinstructors, yet, I have to admit that I have had instructors which have NObusiness instructing this level of education. I wonder what I have paid my hardearned $$$ for.242: Fire everyone in the financial aid, registration, and advising department.243: I have a B.S. degree and have only taken one class at H.C.C.. I am enrolled in theNursing [program. I have NP1. My instructor is [name of faculty member]. She isunorganized, unaproachable and seems angry most of the time. She is notavailable to review past tests and has given contradictory information on severaloccasions. I have witnessed her verbally abuse [names of three individuals]. Hermethods are NOT conducive to a healthy learning environment.248: offer more majors, like psychology, that major is not available and I really need it.251: Nothing.285: no suggestions at this time287: N/A307: Currently I am not happy with my teachers or classes. I feel needed a degree totake the intro architecture courses. Sometimes just because someone is a architectdoes not mean he is a teacher310: I am satisfied with the educational opportunities HCC provides. I would like tosee it become more like SPC and offer some limited Bachelors courses.338: Better Chemistry professors at DM campus. This is my worst experience at HCC.My GPA is over 3.8, and I am honors student. I havent recieved terrible gradesfrom these courses but the teachers make the material more difficult than what itStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 481

is. And the professors attitudes toward the subject and students make me dreadcoming to class.339: No suggestions. I have really enjoyed earning my AA through HCC. I have hadseveral wonderful professors and have taken many enjoyable courses. I plan onencouraging everyone I know who is going back to college to attend HCC.347: Have the lectures realise that teaching is only a part of the customer service theyprovide on behalf of the college and that personal problems should be left at thedoor and not taken out on students who wishes to communicate about theireducational matters etc. (NURSING)350: I am very satisfied so far with my experiences at HCC.353: HCC offers a lot of great courses, I just wish some of the professors were morechallenging and expected their students to perform at college level.356: Make sure a professor is capable of teaching a class and if not, no matter whatcontract they have they should not be there ([name of faculty member])360: There are so many problems with admissions, the bursar, and the VA department.It is mentally exhausting and dreadful thinking about having to deal with themsomedays.364: k365: Offer some type of program that allow students to spend a semester in a foreigncountry and be able to receive credits towards a degree.375: no comment381: Provide more nursing educators to increase the amount of students entering intothe nursing program. The shortage of nurses will never cease if we are not able tosend more qualified nurses into the field.398: Have more staff that are experts in a broad rage of educational directions andfields.402: i do not know yet. this will be my first year @ HCC.410: Check very carefully the finacial need of HCC students that have good grades andare interested in learning.416: I am in the nursing program and am very disheartened with my experience. I willsay that there have been good and bad aspects, but there are someoverwhelmingly dissapointing aspects. This is certainly not sour grapes because Ihave over around 100 credit hours at HCC and have a 4.0 GPA, I am also a veryactive, adult student. I plan on vising with the Dean of Health Sciences aftergraduation and sharing my experiences, however from experience, I highly doubtthat my voice will be heard.425: offer more classes.430: I know it is difficult but I think there should be a wait period for people whodidn't get into Nursing Shcool. For example, the first 2 weeks of class, 3 poepledropped out. That could have been 3 people that really wanted to be a Nurse.Maybe there could be an "Add On" list if people drop in the first two weeks. Theymay miss information, but if they really want it they can catch up.437: nothing.450: Educational opportunities are pretty good!470: ?471: offer different degreesStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 482

493: make sure that the instructors that are assigned to teach a particular class, actuallyknow what they are supposed to be "teaching" before wasting our time.499: the professors move thru the courses at an unbelivable fast pace and when u aretaking these courses like math for the first time in 20 years, its almostimpossible..I realize that the professors have a time frame and they are not here toteach children, but the pace is way too fast..I am a surgical nurse and for me topass this pre algebra course, seems almost impossible..The teachers want us toolearn but we cant at that pace...505: I am not satisfied at all about my education, there are many teachers at HCC thathave 10 year and can't be fired but then don't teach, they sit on there butts andcollect a check and the students in the class learn nothing and have to struggle topass the class or they just drop out and take the class with another teacher.506: have textbooks that meet the class needs better...528: Too many teachers read too many Pover Points teaching nothing. Sometimes it islike "Help yourself" classes.540: Nothing.542: Should be a quicker process to complete our studies there and to finish graduatingso that we may continue getting the higher education we want. I am finding that ittakes so long to finish all the required classes, basically being punished because Ihave no choice but to work and then go to school making me have to be a parttime student.544: Nothing548: n/a552: I enjoy the fact that it is inviting to older students (49) like myself. Thanks557: Open lab time in the sciences lab for courses like Anatomy and Physiology sostudents in the allied health fields, and especially nursing, can actually study thebones and muscles. Or as mentioned eariler, please make available a complete setof anatomy items that can be used by study groups. More class offerings for therequired courses for specific programs ie Microbiology, and Anatomy &Physiology 2.560: Hire better teachers572: Offer more online classes, WebCT classes and evening classes. The classes Ineed are offered during the day not in the evening and I work during the day.573: have math instructors at Dale Mabry who explain the math process and not justshow examples, ex: [name of faculty member]574: Actually offer classes required for college credit certifications; do not drop suchcourses only because only two or three students are currently enrolled in theprogram and therefore the classes585: Everything that i have already said. Employees that make a little bit extra effort tokeep things in order, not losing paperwork, not telling students "they dont havetime" to help them, even when it is THEIR JOB to help them.595: More intelligent instructors with less attitude issues.596: I am in the Culinary program and one of the things that can be improve is moreskills added to this program and less running the Gourmet Room.604: its good623: No comments Thank you.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 483

640: increase the different number of fields643: Teachers who actually care and don't verbally attack you when you ask questions.667: This may/may not be educational, but the extracirrucular activities at HCC arenearly nonexistent.671: nothing, im doing great.675: No opinion680: We could have more grades than one or two tests and have them in class insteadof online. This forces people to study and learn and reatin new informationinstead of looking up all of the answers in the book.684: nothing704: I want HCC does easiest the way for hispanic people, and give us oportunities forovergrowing.723: Nothing733: Get more professors like Ken McCollough(sp?)734: The science department is awful at the Dale Mabry campus, and that is not asecret. Most of the students know to go to the Ybor city campus. The chemistrydepartment is the worst namely [names of two faculty members]. They need to goand take [name of one faculty member] with them. Hiring Dr. B. in the physicsdepartment was the best decision yet. Perhaps he should be in charge.736: We need more experienced professors. And we also need more quietness in thehallway - this isn't High school.751: More open opportunities760: Better students764: more motivation student activities766: staffs should be more willing to help people. be at work because you want to bethere not because you need a job..767: The nursing program could be improved by a better teaching staff. There are afew instructors that did not receive tenure that should have and a few instructorsthat are still on staff and do not deserve to continue teaching.768: I would make certain degrees 4 year and the other is I would have the professorsfollow their syllabus and stop making their classrooms their personal agenda forpolitics. It happens too often and it is neither fair to the students or to the politicalplatforms. It is always skewed to one side.774: there are great professors but some are just terrible; however, we somehow do notget to evaluate the ones that do not do such a good job about teaching.779: Again. Model after the wisdom of the Ybor Campus. Ybor Campus has one onone instruction with the teacher and the staff treats its students with respect. I feellike staff at Dale Mabry talks to me like a kid instead of an adult.793: My experience has been very good except for a poor lab professer. I did speak tothe Dean regarding that teacher.808: It seems as though many students drop out or stop coming to class as the semestergoes on, so if HCC would allow more students to register for classes, it wouldgive more students a greater chance to get the classes they need where and whenthey need them.809: RECOGNIZE THOSE THAT HAVE DONE WELL813: no opinionStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 484

817: The opportunities is there for an AA degree. Its just expensive including booksand other fees. The rich getting richer.829: Better quality of instructors. I feel that 90% of my classes were not presented inan effective manner. I have had instructors who know nothing about the topic theyare teaching and it seems like they are winging it each time.837: teachers reachingo out to help there students in any way possible840: well i have learned alot this passed semester so i would have to say nothing841: add a link to hawnet that lists events going on on ALL campuses...I often missthings becasue it was not advertised anywhere except at the campus it takesplace...Indian Event @ Dale Mabry, Drama presentation @ Brandon, etc. I wouldnever know unless I'm at the campus and notice one of the few signs posted!865: Hire more staff members for advising and registration to set a less stressfulenvironment for the students and staff.868: offer more classes at the different campuses869: It is difficult to get book money when you are on financial assistance. Providemore resources for book money.874: n/a884: the college should select staff, meaning professors, who are highly qualified intheir fields and who can provide the students wiht the tools to be able to tranfer toan A.V school891: n/a892: In this country the education is too expesive.910: Hire nicer people and train them to be more customer oriented. They have torealize that the students are their customers and they should serve them better.Most of the poeple, especially at your front desk areas are just mean. I understandthat they deal with a great deal of problems on a daily basis but I also work in aservice oriented job and I serve everyone with a smile, even if I am having a badday. The worst one is [a staff member]. She just needs to be fired! She neversmiles, is never friendly and is never helpful and I have been in that office about 7or 8 times this semester and about the same last semester. She should be fired!!!!!918: lower the standard for the nursing program and expand it to all the campuses- notjust Brandon and Dale Mabry920: Offer more electives that serve as a variety to the student body.923: HCC needs to become fully accredited, so that students can obtain higher-leveldegrees; otherwise, it's an exceptionally great place to graduate from (with an AAor AS degree).944: Hire professors that do not have a chip on their shoulder because they teach at acommunity college and not a 4 year institution.948: For the careers in high demand offer classes for working adults. Nursing nightclasses at Dale Mabry campus; Plant City is to far to drive .954: nicer people that you can talk to so they can help you with your decisions aboutyour major and what to take964: More informed people in the adivor center and at the admission windows.986: Offer a more variety of classes at Dale Mabry!995: HCC could be talk with [a staff member] he always has a negative attitude withthe students.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 485

1016: Offer more sections of languages currently in the catalog as well as languages thatare not currently available. While Spanish and French are very importantlanguages, most universities and MANY community colleges now offer globallyimportant language courses in Mandarin Chinese, Arabic (MSA),Japanese,Portuguese, Hindi, Swahili, Korean and many others.1017: n/a1018: no opinion1022: I simply have issues with teachers that lecture at me and give nothing more than 3tests a semester, but expect me to remember every word that comes out of theirmouth, with no homework or help/study materials.1024: Hire staff that speaks english clearly, and staff that recognizes and understandsthat students have different learning styles.1028: Offer some BA\BS programs1029: Train professors though in service to structure and organize materials better andfocus on the objective needed to pass the course successfully.1056: Would be wonderful to see more Communications, Advertising & Marketingcourses!! They are fast growing fields & popular areas of study among collegestudents!1059: No comment1064: It's ok for now.1084: The nursing program needs to be re-examined1089: Offer more oppurtunity to enter programs more teacher, more capacity especiallyfor nursing. We need nurses. My job is paying for me to be a nurse I am wellqualified be it is competative those who get might not finsh when thoses who didnot get in are still waiting . Please do something about that since i took the time toanswer these questions.1098: Offer higher level classes for night school in science. Partner with USF.1115: Nursing program is very unorganized and those in charge are worthless. Not surewhat exactly their job is, but they do not communicate with the students at all andnever respond when asked questions. Feel very unprepared as I graduate in 1month.1120: no opinion1138: n/a1146: there should be a price break if you try a subject for a third time or more due tounforeseen circumstances in one's life1153: Nothing.1167: Satisfied so far1169: having educational events1192: Improved Career advice/counseling.1195: have more degree programs available1202: Try to make student services (registration, transcripts, etc) less of a hassle. I amenrolled in other schools because HCC student services is so frustrating andunhelpful.1204: I believe that i am recieving a quality education.1208: act on the feedback from these surveys1221: n/aStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 486

1224: replace crummy teacher1229: why do we have to take prep. courses.1234: We really nedd better nursing instructors. I am finishing my second semester ofnursing, and have yet to have a classroom teacher in nursing who does more thanread from the book or publisher provided powerpoint. It stinks that I am paying$1000 per semester to be read to when I am fully capable of reading my booksmyself. I would like a teacher that teaches!! My psych nursing instructor, scottiefingar, was wonderful - she actually teaches, and my clinical instructors have allbeen great at actually teaching, but my nursing classroom instructors have beenterrible. I am very disappointed in that portion of my program.1236: nothing1244: Offer more classes, more times for classes and more classes during the summer. Iwould definitely attend HCC for a four year degree if we could get accredidationlike St. Pete College.1246: Do not delay my education be preventing me from taking college courses, byrequiring college prep first. I should be allowed to take some courses without theprep courses prerequsite.1252: nothing1253: Better teachers1255: Offer sign language classes more than one time a year as well as betterscheduling. If students have a long drive (I drive 65 minutes each way) its almostnot worth it for there to only be one class a day each day of the week. Also if ateacher cancels class it was a COMPLETE WASTED TRIP!!1264: Nothing.1275: All those prep classes that most students have to take are ridiculous. I didn't needto take half of them and it was a complete waste of time and what little money Ido have. It is very defeatest for a student trying to get done with school because itgives the illusion that you are taking all these classes but are getting nowhere.They don't count for anything and since the students at HCC are adults by law,they should have the ability to decide for themselves whether they need the class.Otherwise, its just a way for the school to get money.1283: Provide more higher level courses to be transferred to senior institutions.1295: Better material. Example: The chemistry book that is being used for CHM-1025 isthe most horrible textbook I've ever had to purchase. It is completely Noninformativeand is more confusing than anything. The print quality is horrible andthe examples????? Nuff said! I cannot believe that such a book was even allowedto be published, let alone be the basis of our material for learning chemistry.1298: there should be a vast variety of teachers with different teaching methods tochoose from for most subjects1302: be proactive1311: I'm not sure what the answer to the problem is but, the nursing program is reallyconfusing. Maybe the text book?? Lewis.1355: Make more options to the student body.1356: teachers who cancel class more than 4 times in a month w/o an emergency shouldbe overlooked... [name of faculty member]1370: Get better teachers, have a better attitudeStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 487

1380: it's fine1391: unknown1406: If you are really concerened about this subject than start listening to the studentdon't just go through the motions than forget the problem untill it shows up again.Also start screening your employees better and look for Quality people not justsome one to fill the bill. H.C.C. has to many people in their employ as instructorswho are on a power trip. To many collecting pay checks and not caring aboutteaching the the student. Remember the student the ones who pay all of H.C.C.staff.1420: more classes during evening and weekend hours1426: Nothing1453: The nursing program (which I am in) is very disorganized and ineffective.Instructors admit that they do not have much guidance of what is expected withinthe program. I truely wish that I had chosen another nursing school before Istarted here1470: The nursing program is horrible. I am so glad to be done with it. They need tosend surveys of the classes through regular mail, rather than having to fill it outand the instructor seeing you. Many students are on the border of passing or onthe border between a grades and they think that if they comment about the class(and of course it's not going to be a positive comment because the program ishorrible) that the instructor will give them the lesser grade because they areunprofessional.1479: Offer a 4 year degree?1487: Offer some type of scholarships. I know valencia has a program but I do not knowif HCC has them. I should check that out.1501: NO MORE PREP CLASSES!1513: Make organization the key. Most instructors lack organization. When you have afamily and work full time there is no consideration it is either hcc or thehigheway. Things change at last minute and there is never consideration onHCC's behalf. Some students are not students straight from high school.Information given to students needs to be reliable. Change is good when it assistseveryone not just the college but helps everyone in their education.1514: no opinion1545: You need to organise the Nursing program. It is complete chaos and everyoneagrees. There seems to be no end in sight to all of the disorganization.1548: N/A1564: Make more scholarships available and fix the problems in financial aid. I don'tknow if it means overhauling the system or the people but I know that wouldmake a big difference and be a big help to students.1568: nothing1606: up until now, i have thoroughly enjoyed going to HCC. I always recommendedthe school to other people, however, at this time, i can't even begin to express mydismay with Nursing Process 1 and the absolutely deplorable professor who ismaking quite a bit of money for nothing.1607: More classes online, cheaper books, and better financial aid processes.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 488

1608: Please, this is a serious matter; HCC needs a best instructer and lab instructure forthe Nursing Program.Also, hcc do not have enough instructure for nursingstudents. This not only me talking about this matter.Hcc needs to do the surveywith nursing students for nursing program. Everything they say in orientationabout how good is hcc nursing program but it is a big lie there. Sorry, but truth istruth...!1635: More class offerings.1642: ?1653: Fix prep classes to work with college level courses instead of waiting to finishprep classes.1661: Get a new staff, have teachers that are certified or have a degree in the actual classthat they are teaching. I once had a Water Chemist teaching the A&P II class andhad really no idea about the important stuff that I needed to know for the purposeof the degree I'm seeking. Now I may even need to retake that course. Othershave had teachers that normally don't teach a particular class, but "had too?" thatsemester. . . guess you were running short on teachers??? Thank God the teacherswere honest about what they really knew how to teach and graded on a curve.Nothing like skimming by in college??? Great plan that was...short changing thestudents.1683: i think that those students who are remarkable students coming out of highschooland have no idenification to be able to go to school should be able to attend HCCand helped to obtain a good education.1690: Human Anatomy Department, as a whole, has serious issues that need immediateattention.1705: Have seperate advising/counceling/staff available for AA seeking students.1725: Be more specific about majors.1729: Nothing, I'm overly satisfied.1730: nothing1731: It would be nice if paying for classes if they were cheaper and had a longer timeto pay for them.1737: Even if it meant an increase in tuition, a more involved labs would be beneficial.1743: i dont know.1759: It seems like HCC is still in the 1970s -- many services are very silly and seemlike they could be much easier and quicker if they were automated.1764: ITS FINE1790: Offer more classes, expand, et cetera.1797: Really, Do you think that hispanic people have the same opportunity for beingsuccesful in your college?1801: get a good nursing teacher that teaches correct info1817: n/a1820: Some instructor, and other should understand they student do have problemoutside of class room1845: n/a1850: np opinion1862: Higher pay for the workers1865: Nothing I can think of.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 489

CAMPUS = PLANT CITY13: Staff should help ALL STUDENTS AT ALL CAMPUS period! Even knoweverone have their favorites,and student are friendly to other students.46: check the background of instructors BEFORE hiring them. Get better seating forclasses, something from this decade, at least. Have more printers available in thecomputer lab.68: HCC should offer ALL the courses listed in the Course catalog and DELETE allcourses that do not exist. I.E. I wanted to apply for SOIL SCIENCE class but gotthe message "No classes meeting the search criteria have been found." Same withZoology as well. Those subjects should be removed if they are not actuallyoffered.82: There needs to be more experienced teachers. You should perform backgroungchecks on them. Why would you want to hire a teacher that has sued every prioremployer?114: More exciting classes and teachers that actually teach167: Less internet involved, more help from a human. that is qualified168: HCC is in desperate need of nursing teachers. My first nursing teacher was anoverweight woman that could not even talk to the class without sweating andgetting out of breath. She would turn red and look like she was about to faint. Shemissed over two weeks of school. She could not teach. You had to make anappointment to see her in her office. And you had to wait at least 2 weeks just tosee her. She would eat food during our class time. She was always 15-30 minuteslate for class. She would tell the class she was missing class the next day to go ona job interview which happened twice. She never answered anyone's emails andshe did not know the material that she was teaching to the students. And [thefaculty member] is still teaching. It is not fair to put students through that.176: Check the educators true knowledge of teaching.182: Keep a close watch on Instructors that are prone to complaints...233: I never received a diploma from the nursing program. They started the programearly without notifying the students in advance. Please tell me how that isappropriate. We started two months earlier than was listed in the catalog. In noway is that good business. It caused a great deal of trouble and financial hardshipfor all of the students. Can you please tell me if this occurred in any of the otherprograms except the RN Bridge program. Why were we discriminated against!We had no class pictures and were offered a pinning before and a pinning wellafter we graduated, not when we graduated. Very sad. My small LPN program dida much better job.255: Prepare the students better. For instance the nursing program... it is unlike anyother classes we have ever taken. the students should be more prepared andpossibly have the opportunity before hand to meet and learn what to expect...266: The nursing program should employ educators with a background in education.275: employ decent instructors, who care and do not bully students309: I found the nursing program to be highly unorganized. Prospective students needmore information regarding the program such as an available syllabus at least 6weeks prior to the course.374: Offer more classes at Plant City campus and give consistent information.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 490

379: get better instructors420: offer more courses at the plant city campus421: Add a section for nursing students to partner or work for local hospitals toincrease training and local opertunities.467: I would improve the wait time for financial aid, student services, andcounseling.... very unorganized.....484: NO OPINION488: Make more classes available at all the campuses instead of just ybor nddalemabury.490: n/a515: The class quality and cultural experiences that HCC offers are severly stunted. Ithink HCC needs to create the strong elements of the particular campuses (such asarts at Ybor, and Sports at Dale Mabry) in all of the campuses567: The biggest problem I had was with the administration and the course catalog.There was an error with my registration and therefore my VA benefits weremessed up. I needed to do a administrative drop. It took four months for it to gothrough. Then when taking courses over the summer the courses in the catalog,the courses in the online catalog did not match which led to a whole array ofconfusion and havoc when trying to schedule classes. Better planning and a morecompetent staff is needed at HCC.644: I absolutly hate the way they changed homework for this semester, I know we arethe "ginny pigs" but I have never been in a math class where they strickly gradedyour homework for right or wrong. If you cant make mistakes on your homeworkwithout your grade being deducted, then where can you make mistakes in tryingto learn your math problems!697: I would not change anything.781: i feel as if i am teaching myself. when i go to class i feel as if the informationprovided is not as accurate as it should be. i understand i need to read my bookshowever i feel that i should be explained the information presented better. if iwould have known that i would have to provide my own education than i wouldhave applied to an on-line r.n. program.814: nothing at this time867: Cut loose some of the staff who clearly no longer care about the job that they doand the responsibilities they have as educators.880: nothing to my knowledge903: WI FI on ENTIRE campus, not to sound mean, but McDonald's has better WiFithan the Plant City campus.916: I love HCC943: Offer more classes at each campus. It's extremely difficult when you live in PlantCity to have to drive all the way to Dale Mabry just because the class isn't offeredat the Plant City campus. I would also like to see student housing offered at theYbor campus.966: Make classes more avaiable for people who neeed to take night classes.1061: Specific to the nursing program, HCC desperately needs instructors who haveexperience in TEACHING not just in nursing. We get looks of pity at the hospitalStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 491

when people realize where we go to school...everyone knows how lacking thisnursing program is. I wish I had known.1075: The professors are great! The ancillary staff is wonderful! I could not havepicked a better facility to restart my education.1181: My experience with HCC was great until I entered the Nursing Program. I can saythat I have been nothing but disappointed ever since. Some of the teachers areunapproachable. The worst part is that when student go to a higher power theyget punished for it when they go back to class. I also can not tell where all of thelab fees are going, when you take a look at the plant city nursing lab it is sad.1218: Employ more teachers like Ms. Russo, to teach nursing. Have the teachers teachus what we need to know rather than send us on a wild goose chase for info fortests.1284: havent started yet1339: To offer more field of study.1352: dont know1400: n/a1508: Their shouldn't be any favoritism between students and professors if you don'tpass one student because you refuse to be unethical in giving them the points theyneed to pass then you shouldn't give it to another and be unethical. [A facultymember] refused to be unethical and give me two points to pass nursing schoolbut she went ahead and gave another student who also needed the same amount ofpoints to pass nursing school. Why are you willing to give one student what yournot willing to give another?1524: Hire better Nursing Instructors1574: obtain better qualified instructors for nursing program. My NPIV instructor atPlant City was horrible, by far the worst instructor I ever had this semester.Please see evaluations from our class on this instructor-- Work to keep the goodinstructors and show appreciation of the good ones you do have. the program isloosing a very good instructor to another school (Mrs. Russo) and staff there treatsSally Finney horrible and does not recognize what an asset she is to theprogram!!! Keep Mr. Egan, Mrs. Vawter, Mrs, Nappy. They are wonderfulinstructors. The program director and other staff should be willing to listen to thestudents when they have problems with the program, We actually pay to attendand expect an excellent education, which I did not get in NPII or NPIV. I had toteach myself or we had to group teach ourselves. The program leaders should bemore willing to listen to the students in the trenches and not blow us off when wehave problems. I would r eally love to speak with someone who is willing tolisten (813) 300 03851583: the nursing program need a lot of help, its look like the nursing students voice isnever be heard.1585: In the nursing program, be more organized with instructors that want to see thestudents succeed1614: I'm satisfied with the educational opportunities1632: Offer equal class options for every campus! I would have liked to have takenseveral courses the college offered, but they were at another campus (farther fromwhere I live) and the times were at a difficult time (it's reasonable to take a classStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 492

that lasts from 7-9:45 PM when, in driving distance, you live close to thatcampus...but when it's that time and it's 30 - 50 miles or so...not reasonable.1658: More nursing teachers!1671: Tell [name of faculty member] to get real and give his students a break.1676: More classes at Plant City1680: Nothing.1693: Fine.1717: Require that the adjunct professors have experience and speak fluent english thatthe student's can understand.1789: Continuity...hiring new instructors every semester does not provide the nursingprogram any stability. I feel the nursing program is very disorganized and can useinstructors who are going to teach and not just read off of slides...I can stay homeand read my book instead.1813: I wish we had more environmental classes and I prefer the class as opposed toweb ct which I will have to take since that's the only way it is offered. I wish myclasses were offered during the day.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 493

CAMPUS = YBOR CITY47: Suugest better online computerized electipon programs that are able to sign onautomatically for students to vote for thier oncampus candidates at home orwherever they may be during times of school elections. Most elections software Ihave noticed have given our students problems logging on to the website such aswww.eballo3.votenet.com/fccfl to me and other studetns it is a poor softwreprogram that risks voting disatisfaction turnouts becasue of its difficulties forstudetns to log on.107: I love HCC-Ybor!!! Most of the staff and I have created a bond together161: No Opinion185: N/A193: I decided to go to school to further my career. I go to my classes everyday. Inreturn it would be nice if professors would actually teach.340: I have been able to take every class I've been interested in as far as my AA isconcerned. I might like to see some other tech/certifications. I wanted a CNAcertification, and looked to HCC first, but it looks like I"ll have to get itsomewhere else.431: you have to take to much of unnecessary class for what your major is, to muchstupid prep class in which in turn make you 2yr degree out to be 5yrs475: open another campus. smile. lol487: keep expanding498: If students could pick the campus where they attend and the professors wouldattend the campus where they were needed. Let them come to us, not us to themall the time.503: Certain professors are more demanding than others, and I prefer the ones that aremore demanding and hold higher expectations of their students. Higher standardson the educators' part would be an improvement. Increased tutorial time wouldnice too.525: na561: Make it easier for students who want to take classes at HCC, "take clases." It isfar too often I am waiting in advising or F/A and the staff turns students awaybecause they could not help them with their issue.590: I have loved every teacher I have had, I just find the process I have to go throughevery year very difficult at the Dale Mabry campus. Good thing I can do it at theYbor campus.692: Take heed to the opinions that I have previously stated and not brush it away. Iam sure many have the same concerns, just not willing to express them.698: BE MORE RESOANBLE ABOUT THE FUTURE AND OUTCOME OFCERTAIN PROGRAMS758: Offer more webbased classes. I love the online math classes.765: Add some four year degree programs.771: Students spend too much time in the preparatory courses. It's almost like a scamto keep students in the prep courses.776: nothing778: it's good.780: i am 40 and i find intermediate algebra is more calculos and trigStudent Satisfaction Survey 2007 – Q74: Publications and Communications – Page 494

834: Provide financial aid to everyone in need. As a white female from a middle classfamily there are no financial aid resources available to me. I am an independantadult (I live alone and own my own house) but through FAFSA classification I amconsidered a dependant child of my parents because I am 23 years old. Pleasehelp by providing scholarships or financial help to those of us that fall in between.839: Have the administrative staff actually realize what classes and programs areoffered on their campus'. Or don't have them at all.843: nothing860: Nothing894: I THINK WE HAVE GROWN QUITE A BIT IN THE LAST COUPLE YEARSAND ARE CONTINUING TO DO SO, AS WE GROW WE ARE ABLE TOOFFER MORE VARIETY OF PROGRAMS, ESP. VOCATIONAL &CERTIFICATION COURSES.914: Brandon campus needs a lot of work with just about everything: landscape,advising, some teachers, and answering they're phones!!947: I have truly enjoyed my experience at HCC. My teachers are all genuine andseem to really care about our class and the progress we make. Susan Mcclung,Sheila Merchant and G. Bachner.963: Offer more graphic arts classes. It's a big industry these days1008: nothing1085: Don't know1104: add more distance learning courses.1108: offer more programs for students seeking either and A.A OR AND A.A1124: there ok1126: Try to get more students involved1129: i was told that hcc had a physical therapy assistant program and there is no suchthing and three years later i am having to transfer to spcc1145: I have had a satisfactory experience, ran into a few bumps here and there, but itwas determination to get things done that kept me moving forward. I must behonest and admit if it would help, that I have been a bit disappointed this semesterby not having a resource to turn to for help in assisting me with attending aneducational conference. I resorted to SGA and CJSA which I am apart of, and Iguess because I had no chaperone to assist me (I am soon to be 36 years old??) tothis conference out of state, they would not consider helping me. I thought it wastoo much legality considering I had obtained a scholarship from the eventconference but I had to be responsible for travel. So I have been a bit uninspiredby the lack of resources to help me with opportunities of the sort.1217: The nursing program needs staff that are experienced and more resources.1269: Better customer connection with the front desk employees in Student services andmore class schedules.1291: Communication...see question 681336: Teachers can be a little more attentive to their emails and answer them in a timelymanner.1373: unsure1378: The difficulty of registering, advisement, payments and such out a damper on theoutlook of the whole experience.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 495

1381: more help for student need it1458: Nothing1463: Teacher that just graduated from college and start teaching at HCC I think shouldhave another experienced teacher to help them through.1471: Its an awesome place ti study. I proud of HCC!1474: More classes later in the day.1525: make sure the fundamentals are being met so students can successfully move onto four year colleges1538: n/a1620: offer student who are trying to pass math more help instead making them takemath at a different college if unable to grasp the concept/ also charging out ofstate tution seems very unfair1646: no comment1724: Make HCC a four year university!!!1760: have more art1787: Make it more affordable to non-florida residence. Easier to get advising andfinancial aid help1853: There instructors are very bad about responding to email in a timely manner.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 496

CAMPUS = MacDILL CENTER214: No opnion401: answer the phone969: n/a1430: hire more people who are qualified and dedicated to do the job.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 497

CAMPUS = SUNPOINT CENTER532: just minimize book prices.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 498

CAMPUS = OTHER833: Make professors pass a english speaking test. I find that there are someprofessors that cannot be understood because their english speaking skills arepoor. I think this is not acceptable for a college professor.1053: I've been pleased.1405: N/A1444: n/a1751: Hire passionate and professional individuals who care about the student's successandnot just a paycheck.Student Satisfaction Survey 2007 – Q74: Publications and Communications – Page 499