STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

400: the wait times to see staff are horrible.The customer service is not always well...I wouldkeep more people on staff and lower tuition402: It took me an hour on hold on the phone to get hold of anyone. and because at the time iapplied, i live 2hrs away, i almost gave up on HCC altogether. I wish i could call thecampus and SPEAK with someone.405: HCC could improve the hours of operation of advising office, financial-aid office, andregistration and administration office. Also, HCC can improve the security and quality ofits Website.411: i feel that your advisors arrant all on the same page i saw 4 different advisors in 2 weeksand all of them told me different things so now i and a bit confused about which one wasright .. so i think that perhaps you can communicate with then in what the requirementsare for classes and just general info about courses. thank you416: Admissions office was fine423: More peopele to help and a larger space to place the people in line.425: Make the website ten times better so that you can actually find out information instead ofclicking links that make you go in circles. Also, just hire smarter people.426: Make everything more congruous.428: Have more employees during the registration time429: Most of the time when you go in to ask a question, the people that work the front to makethe appointments are not as courteous and helpful as they should be434: Financial aid office is horribly ran. There is no need for one person to help everyonewhen they have three windows. It is very inconvient.437: Make sure the staff is people-friendly. They always seem to hate being at their job.438: there should be a way to make appointments. it is hard to come and sit all day waiting forhours.443: I dont think students know about the required paper work needed for admissions ( voterreg., proof of residency, dependent paper work & independent paper work).447: More staff working the student services office. Give clearer information in the financialaid office.450: Have more people to help move along the process so it goes faster. Also, the people couldbe more friendly.462: Be more specific the first time a student goes into the office on all requirments needed.465: more staff at the windows during busy periods470: more information to help you plan out your future semesters to obtain the degree desired472: less waiting476: None it is doing a good job483: stop hiring students that are more concerned with their phone calls and such.496: make sure they explain that the CLAST test results could make them take lower levelclasses. Suggest studying SAT prep before taking the test to refresh your memory.501: Please hire more people to assist in the processing and have plenty of back up in case oneof the admission staff is insistant on taking their lunch break right in the middle of a 100people deep line.502: Admissions should be almost like a counseling session... I would recommend making it adepartment that we can go in and actually sit down and speak with someone, as opposedto waiting in a queue line and walking up to a window...505: More attentive on answering phones.Student Satisfaction Survey 2007 – Q3: Admissions – Page 20