STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

CAMPUS = OTHER273: The people that work there could communicate more to each other. I got the run-around!927: hcc Ybor campus should hire more professional staff and more help is needed, manypeople come to this campus but the treatment here is not up to part. We have long waitsand the staff here just takes their times as if everyone can afford to wait around and gettreated like we are not adults. there has been many times that I have gone to anothercampus and everything was in order and I got in and out just as fast. Better training anddress code should be in affect for the employees.1053: I mailed my application to the Honors Institue and have never had to deal withadmissions myself.1070: there should be more step by step material on what you had to do next. I think I had tospeak to 3 different people to find out what step to do next..if I had to do orientation ornot. If I caould pick up classes first. A step by step of what I needed to have done.1337: I applied as a returning student to HCC and was never notified when I was accepted. Theprocess of getting through to speak to an individual is very frustrating. Once I finally getthrough, staff is generally very helpful, but this process usually takes me days to reach aperson.1405: I haven't really encountered a problem or received unprofessional-like service from theAdmissions Office to aid in the improvement process.1444: I have not had any problems with admissions.1677: more people available with less wait time1751: The staff can be a lot more friendlier and the phones should be answered more often. Ihardly ever get to speak with someone live-I always get an answering machine duringbusiness hours.Student Satisfaction Survey 2007 – Q3: Admissions – Page 53