STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

CAMPUS = YBOR CITY18: perfect shape26: Honestly, the best way to improve the Financial Aid services is by replacing or speakingto [a staff member] in the Dale Mabry Office because she has a horrible attitude andlacks social skills. She is not a bad person, but she always looks depressed and that makesus (students) not wanted and depressed too.40: PUT PEOPLE IN PLACE WHO KNOW WHAT THEY ARE TALKING ABOUT. CUTDOWN THE WAIT TIME. AND SEND TWO-THIRDS OF THE DEPARTMENT TOPEOPLE TRAINING.42: Have more scholorship information available.48: The financial aid people in the Ybor campus are very bried and don't give explanations ofwhy the students did't get financial aid. With my case the lady just told me that I wasn'table to get financial aid and if I wanted loans. With no explanation or concern.51: I usually have to talk with [a staff member]. I have a foundation scolarship from acommunity program near my house to pay for books. However, she never sends me theform I need to aply it to books. She always INCORRECTLY applies it to tuition. If thefoundation form was listed as a document on HAWKNET that I could download and fillout myself; I would make sure it got n there ontime for her to fix my account. I have aBright Futures Scholarship that pays 100% of my tuition, but every semester since I havebeen at HCC I have had grief with explaining to her the situation. I have had to take offdays from work to go up there and get it straightened out... Also, I only have six morecredit hours neede for my degree in the spring, just so you know how long I haveattended HCC.107: Get rid of a [a staff member].152: no answer161: No Opinion185: bo more friendly193: My experience, if I'm told everything is o.k., the that's the way it should be. I went to getmy books to find out things were not o.k. Stressful!210: make staff more knowlegable260: ORGANIZATION!269: Learn how to give me the right information Also all the different campus' should consulteach other to make sure they have the right info313: everything323: get more people ...408: Have people to work and know what they are doing.431: have more people there to help you instead of you waiting to see someone for 3 hours. asgreat time frame would be good459: Not all of the staff is familiar with sources of aid other than the federal pell grant andstudent loans. I have tried several times to ask questions about scholarships and other aid,but never receive clear answers.464: more staff475: Once again, i would suggest increasing the number of counselors to assist with thevolume of students that facilitate the growing sum of students to modify the processingtime.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 189