STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1513: Answer questions online to avoid the line when it is simply a general question regardingFA.1514: no opinion1516: Financial Aid has *never* helped me identify sources of financial aid, I did not evenbelieve it was something they could do. The wait times are unbelievable despite the(failed) appointment system that was implemented. Advisers are generally rude and donot offer much help or direction, nothing is explained including what they are doing foryou while you are sitting in front of them. My biggest complaint about the HCCexperience is the undue abysmal misery I have had to endure at the hands of the financialaid department.1521: Maybe have more qualified staff.1532: wating time1545: No one there helped me - I was again on my own.1548: N/A1564: Have more people available to answer questions over the phone. There have been manytimes where I have called and was hung up on before I could even get a word out. Alsojust have more people available period in the office as well.1568: give us more money lol1586: ok1592: I wish i could tell you her name, well she sit's in the desk or counter to the left, rightwhen you walk in to the financial aid office!!! Anyways she rude and she's a smartass!!!So one way to improve financial aid is to get rid of her cause attitude stinks.... Thank you1596: the financial aid office runs me in circles and gives me bogus disbursement dates. Gettingsomeone on the phone is next to impossible. The brandon office does seem to be the mostcompetent but theyare the ones with the phone problem.1599: They need to be more helpful, rather than be rude to you. Inform you of where yourstatus is, they never informed of that I wasn't qualified and they didn't help me, for otherfinancial options.1607: Allow us to fill out forms required online and submit them online. The current financialaid process is a joke for those of us that work all day and can't sit in a room to be waitedon for 2 plus hours! The process needs a HUGE upgrade to the computer century wehave become!!1608: no idea....1611: Better training is needed for the people that work in the financial aid offices. With theexception of a few people in that office, most are completely incapable of providing astraight answer. All you get is the run around, in order to get you out of the office, inorder to deal with the crowds of people trying to get in.1624: There are times when no on will answer the phone...for days. The phone will ring, thendisconnect, or if you're lucky enough to not get disconnected and sent to VM, the box isfull...and you get disconnected. The staff acts very agitated with students (exceptShameka--she's wonderful!!!, and a lady with dark curly hair, roughly in her 30s-40s?She's great, too).1635: More one on one advice on the consequences of loans.1641: Is great as it isStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 181