STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

263: If you are lucky enough to actually make it past the front desk to see an advisor.Everytime I have gone I have been dealt with by students working in there who go to thedoor of the advisor and ask my question and them hollor back at me the answer and brushme off. Even when I went in specificly to see a certain person a staff memember told meto talk to about a certain subject. I do not feel this is a very student friendly office. And Iam not a young person venting. I am an older student who does very well in school. AndI do not think another student should be involved in questioning me about thnigspertaining to my financial aid.264: only informed about two sources for financal aid, hcc loan and the stafford loan.268: more convenient hours281: In my opinion, to improve Financial Aid services at HCC there should be morestaff/student workers available to help. At the end of summer I waited almost 2 hours tospeak with someone just to be told I had to come back in a week.282: make sure that all the staff is on the same page284: get back to students in a timely matter.308: need to be friendly and pacience.311: Have more staff there to help and answer phones320: most of the people in the f.a. are extremely rude. it the orders are horriable as with wait. ushould be able to make an appt.328: Be more clear on what needs to be brought in to them. How to fill out the required paperwork that they give you and be able to answer students questions more accuratly. I havespoken with two or three different people that work in that office, each time I come inand ask a question or bring in paper work they all seem to have different answers or tellme it is not the correct paperwork. So, I come back with the other paperwork theyrequested, it is someone new working and they say that the paper work I have with menow is not correct for what they are asking for. It is just very confusing.333: Nothing. I feel as though the financial aid services are the one of the best run areas of theschool. Everytime I am in there they are VERY helpful.351: they told me to look on line. they told me there was nothing they can do for me. theydidnt give a website to look at either.366: Waited in a very long line just for someone to verfiy I was on the Bright Futures list.386: Have more people working the front counter at the beginning of each semester toeliminate loooong waiting periods396: I like the people, they are very pleasant and helpful. I wouldn't change anything.407: The only down fall that i have with the financial aid service is that they dont give you allthe paperwork that is needed when you go see them, they give it to you piece by piecewhich for me that was a waste of gas and time.409: They could send out emails letting those who earned bright futures scholarships knowwhen the funds have been dispersed415: Some of the letters I receive in the mail are confusing and force me to resort to making avisit, rather than phoning, the financial aid office. When I was there (just this one time) Iwas asked to wait for an immense about of time to ask a brief question (which took lessthan 10 minutes to answer).439: Have people that actually KNOW what they are talking about.440: Make it easier to contact Financial Aid. Either by telephone or email.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 156