STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

the class is made to be more complicated than it should be. '720: The admissions process is very good. It just is slow, which is understandable givin thenumber of people that come threw there each day. I was shocked at how quick and easy iwas able to get into HCC.726: more staff is needed at the front desk. I spent alot of time going back and forth729: As you know, many students do not ONLY attend school, but like myself, also have fulltime jobs, making it difficult to be on campus except for around or during class time.Allowing appointment times instead of walk-ins only for meeting with an advisor wouldbe of much help for those of us who cannot afford to wait hours to be seen.743: Notify students especially Juniors & Seniors of registration.746: I noticed a lot of first time students who had no clue what to do, if the Admissions staffhad a simple checklist they could hand these students it would probably free up a lot theirtime spent asking common knowledge questions. Most of the new students I noticedasking these questions were either first time, or didn't speak english very well. Most ofthe questions they sought answers for are easily explained on the HCC website. I'mguessing some of them didn't have access to a computer.759: A more friendly staff, the staff seems in a bad mood and get impatient when I asked aquestion.Also, I recieved incorrect information from them at several occasions.769: More informative770: be more explanatory on all topics that are at hand. we need help not short worthlessanswers that won't allow us to progress772: Have more people working @ the front desk.775: Nothing777: give out more information about financial aid786: more polite assistants791: Make sure students are given all the information requested when they come to thecampus.It is very frustrating to have to take off time from work, to make several trips tothe campus, only to be told you need additional information everytime you come. Thestaff needs to be more helpful and considerate of the fact that there are alot of nontraditional students at HCC, and time can not always be taken off work to sit there forhours. Students get the run around, and are never given complete information. Phonecalls to the school are not returned,nor do alot of the departments even anwser the phone.I have called at times for days to continuously get voicemail. Someone who can help, andanswer questions needs to be answering the phones. The few times I did get a live personit was a student who could not give me any information, and did not have the knowledgeto answer my questions.792: Expedite processes more completely. Have a larger staff, the waiting lines are notproductive to stand through.800: Be kind and not rude. When i ask questions dont tell me where to look online, i need tohear from someone too.803: Make it possible for students that are in another city or state to do the orientation processonline or through other means,instead of coming all the way to the city of Tampa tocomplete the orientation then traveling back home.806: quicker and more available times to councilors.821: The only issue I see at this time is the lack of certain classes required for degree programsthat are offered at night. As I am employed full time at a job that requires my shift to beStudent Satisfaction Survey 2007 – Q3: Admissions – Page 7