STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

772: Advisors are good786: more timely use of advisers and return of requested items791: The students at the front desk need to be more professional. I always feel rushed out ofthe office, and like I am being bothersome by asking questions. Advising is supposed tobe here for the students, and the students tuition pays their salary, yet they act as if we area nuisance.792: When registration begins it seems many students are waiting for longer periods of time.During the registration process more advisors would prove to be useful. Also, havingmore advisors during registration would alleviate stress from their day.803: Schedule a meeting with its students every semester.806: more availability822: improve on wait times to see an advisor823: Have more advisors available, especially at peak times, so that students are not waiting3+ hours to meet with an advisor.861: Stop referring people to the advising guides when people have questions about them. Forevery question about advising I receive this card to go online.866: I wanted to take a class for my job on how to use various computer programs for work.Instead I am taking a class on the evalution of computers with very little time used withthe programs and getting comfortable with the tools I need for work.872: customer service skills, patience, just a good attitude902: My fist and only visit with an advisor was to drop off transfer credits from a previousschool. I was not given any information about when the credits would be interpereted andsince I had waited so long, I had to return to work even though I took an extended lunchbreak. So I never received any type of follow up about any type of courses, fees, orregistering. It is a good thing I took the initiative to figure everything out because I wasdissapointed with the "advissing". The VA rep was also difficult to contact and once wewere in touch, I was told only one peice of info at a time to continue the GI Bill process. Ibrought all the paperwork "I" thought would be required to receive benefits and lucky forme I finished in two visits. When I was wrapping up benefit enrollment, I never even sawa rep, a student came out and asked for the documents only to be surprised I brought it allin. Follow up and some better customer service would be great since students are investing a great deal of money at HCC.917: Have advisors that actually like their job. i have had really helpful advisors andsome not so helpful.919: add more advisors for this many people931: The time. It always takes so long and I end up leaving.940: Interactive chat. Allowing commonly asked questions to be answered and discussed withthose having the same questions and challenges.946: More Attentive and caring people and more staff I waited over two hours and the processis very confusing960: Not rush through the students, be sure to address their needs and be clear on what coursesthey require to meet their individual goals.961: they could tell students that in order to avoid taking the CLAST test for engish or maththat they need a B and C combination grade, basically tell students everything they needto know in order to avoid taking doing any unneccessary work or testsStudent Satisfaction Survey 2007 – Q15: Advising – Page 103