STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1008: The financial aid office is very unprofessional and do not take the time to explain thingsaccurately to the students - they will tell you one thing and you expect it and it doesn'thappen and then you inquire about it with no response from them. I do not think that itshould take someone two months to input data into the system when it’s regarding astudent’s financial aid. Rules need to be made and implemented by the staff.1051: One lady I went to didn't seem to know all the information I was looking for and anotherman there was more helpful but kept staring at my breasts. Very unprofessional.1085: Be more polite!!!1092: Everyone know the same information, and process papers in a timely manner, instead ofblaming the student for late paperwork when they had it all the time. Has happened to meevery year.1108: Hire someone who knows what they are talking about, and someone who can speakEnglish1126: Help those that are really on there own. I pay my own taxes, rent, food, etc. My momdon't care if I go to school. Not fair that I can't get financial aide, not even a campusjob.....1129: be more punctual... i filled out my paper work on 08/21/2007 and wasn't seen until10/13/07 and at that time nothing had been done to my paper work therefor i didn't get topay for my classes until 11/15/071145: I think the offices should be staffed with more people and bigger space considering theamount of students in attendance. My heart goes out to the FA staff who is bombardedwith trying to assist all the students.1163: nothing1170: actually have the information that i sent it weeks ago1183: Financial Aid services was wonderful all the way through for me1217: reduce the wait time!!! 5 hours is to long to wait and then have to come back.1262: nothing1270: Nothing- Financial Aid has been my lifeline to getting my education. Helping in everyway possible1274: I'm not quiet sure if it is lack of staff or the increasing amount of students at the DaleMabry campus but they seem to be the most unorganized institution I have ever dealtwith. Luckily I keep and make copies of all paperwork that I had ever been issuedbecause if I had a dime for everytime they repeatedly lost my paperwork or accidentlymissed place them I would be rich; no pun intended. I just feel that maybe if they kept upwith files and handled issues with organization they would not have as many issues asthey do.1313: speed up a little so we can have time to go to our class at the same time. They are verynice peopl any way .1340: AS MENTIONED EARLIER. THE RECEPTIONIST, OR WHOMEVER, SHOULDANSWER THE PHONES, OR AT LEAST REPLY TO MESSAGES. AND FOR THEVOLUME OF STUDENTS @ THE YBOR CITY CAMPUS, THERE SHOULD BEMORE COUNSELORS. OR THEY SHOULD INCREASE THEIR AVAILABILITY.1364: Being a lot more organized and working just a little faster. Seems like they are usuallysocializing and not doing as much helping.1378: Once again.. the wait time1381: hcc needs to have more financial representifStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 192