STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

166: Have more councelors and admin. help to cut down on long lines. Have all thepaperwork the student needs located in ONE place.175: provide more hours179: I think the initial 'meeting' of potential student with a representative/employee of theschool makes a big impression on the student about the school. This 'meeting' takes placeusually in admissions; therefore, I would suggest to greet the people more politely andnot so harshly as if we were in the line at a meat market.181: Speed up the service. Way too long lines.188: Any problems admissions should be posted on Web advisor during registration so that theerrors can be taken care of before registration begins. Many of my friends were unable toget the classes they wanted because of a clerical error in admissions. By the time theytook care of it, their classes were full.200: Employees working at the different students services buildings, should serve studentswith a better attitute. By this I mean that the staff working should be nicer and cortuous.201: Could offer more personal when the line is long.205: The Brandon campus admissions staff were very rude and not just once but every time Iwas there. I transfered to the Dale Mabry campus because of this217: shorten the waiting lines, or change it to take a number system where students can seatdown and wait till they are called220: At the Brandon campus, you have to wait in this long line, so you can get a card to go into speak to an advisor. After waiting in there for half an hour, you get called in, just tohave them tell you that you need something (it always seems like it is something). Thenyou go get it, and have to repeat the whole process. There should be separate lines forcertain things, and why can't you make appointments?? You would think that wouldlighten the line up a bit. Since this is a community college, most people are workingwhile going to school, so it is hard to take a whole day off just to stand in a line for hoursso you can meet with an advisor for 30 seconds. I think that process could use somework.228: have some better communication with students229: It is pretty much the customer service or attitude the admissions office has. They are veryshort with you and at times seem aggravated. I have encountered a few employees withinthe admissions office that were very kind and helpful so my suggestion towards this issueis for the admissions office should have a supervisor to monitor how students are treatedwhen they are enrolling. I believe it has unfortunately come to this enable to showstudents that this is a school staffed with caring and helpful employees.234: Be knowledgable about the process and give valid information the first time around.239: Overall I feel that admissions office gave me adequate information and details about theprocess of admission241: Sometime you get one answer form one person and a whole different answer fromanother individual. The staff should be trained to worked together and to provide allaccurate information242: I think the HCC needs to get a central communication department to aid in the expeditionprocess of enrollment, instead of sending each student to another department b/c that socalled department did not update their records.243: improve on verification of state residency processStudent Satisfaction Survey 2007 – Q3: Admissions – Page 17