STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

759: As a freshman in PC campus (Fall), I enrolled in eleven credit hours as a Bright Futuresrecipient. I was going to drop one three credit hour class. I consulted a FA advisor beforedoing so. I was concerned about me losing the FA due to dropping one class. I was toldthere would be NO problem by doing so. Come to find out at the end of the academicyear, I was not able to renew my BF due to my low credit enrollment for the Fall. I wasextremely disappointed with the advising I received from the Plant City campus FAdepartment.769: more informative791: Financial Aid is of no help. I have had to make at least 3-4 trips per semester to get all theinformation I need. I have taken off time from work to go to the office to be told I needanother piece of paper. Everytime I come back with what was requested I am again told Ineed something else. I have had my entrance counseling lost several times, and have hadto retake it.I was told it does not need to be done every year, but they did not have it inmy file.There is no way that they could not have had my results as I had already receivedfinancial aid the previous year.I was told to retake it, and bring the print out to the office,when I took time off work to bring the print out back, they looked it up and told me theyalready had it.Therefore I wasted my time retaking the test, and asking for time off. Iwork in a professional office Monday-Friday it is not easy to take time off,and veryfrustrating to have to do so.The people in Financial Aid need to realize that alot of thestudents at HCC are non traditional and have other obligations.803: Hire me!821: Perhaps improving communications to the students as to ALL of the aid that the studentqualifies for. I was told of an additional grant over a month after receiving my awardletter. If the financial aid office was aware prior to the award letter of the grant, then itshould have been communicated.831: Sometimes the financial aid staff will give students the run arounds when thay don'tknow the answer. Just tell us the truth rather than makeing us do more work that is noteven needed.852: More financial aid represenatives.886: nothing893: Have more personel during the peak season of each symster available to the students.911: This office again needs to be more productive. When dealing when an issue in recievingmy bright futures money on to my one card, I had to walk back and forth between themand student services. The whole ordeal took about 2 hours, which is way too much timejust to fix a small problem such as this919: nothing931: Take less time and have more accurate information. I think they are rude. But they dohelp out.940: When you ask to see a financial aid advisor you are allowed to at least make anappointment and meet with a councelor.973: be more helpful. and make sure the student knows exactly what can be taken fromhim/her depends on the credit hours.985: The counter help where you sign in are helpful and friendly, but the [staff member] whoactually does counceling is not friendly at all. She's actually unfriendly. The staff coulduse some diversity or sensitivity training. The customer service part is lacking in thepeople who have been there a long time.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 158