STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

the front desk helped me instead. I was so surprised by his response that all I could dowas laugh I thought it was a joke. Visiting the financail aid office is like visiting awelfare office the atmosphere is not very inviting.They need to start acting like they arethere to help us. I don't like to feel like a burden. [A staff member] is just as impersonaland nonchalant as the o hter staff members. Obviously my experience was at Ybor.239: I have waited many times in the financial aid office for extended periods of time (inexcess of 40 minutes to an hour) and had to leave to make it to classes in time. I havemet with them, emailed them, phoned them, and still had MAJOR problemsaccomplishing a financial aid goal. I applied for financial aid through TERI (privateloan, based on our PERSONAL credit rating & my husbands employement) August 25,2007 and STILL have not received funds. HCC financial aid indicated they neverreceived the form from TERI varifying my attendance; however, TERI indicated they hadsent the varification form to HCC on September 17, 2007. I had to finally call TERI inlate October and ask them to FAX the form AGAIN to HCC, financial aid, Dale MabryCampus (for the 4th time)and email my newly appointed financial aid advisor in order tofinally confirm that I was in fact a nursing student at HCC. I had already FAX'd thisinformation to TERI, but they needed confirmation from financ ial aid via FAX. It isNovember 9, 2007 and I still have not received my financial aid check.241: They are very short and very RUDE. People that work in the Financial Office should notbe working there without proper training and customer service to the stundents242: Are you serious? I have a degree from a community college in Florida and I've attendedat least 3 other community colleges is florida. HCC has THE absolutely worst Financialaid office. Why don't you take the interest from my student loan money (since you heldit til the end of the semester) and hire more staff to expedite the loan process, and hirepeople who like to smile.243: I called several times and was unable to get a person. Have someone answer the phone,also set appointments, perhaps online.245: The front desk person needs to be knowledgable about the financial aid process. Do notallow a person to explain their needs for 15 minutes and then say " Have a seat someonewill see you". That is just rude. Instead, tell prospective students as soon as they enter theoffice "Unfortunately, I cannot answer any financial aid questions, however if I take yourstudent ID # you can have a seat and someone will be right with you".248: have people that want to help the students, especially a [staff member] that works at thefront desk, she is very rude, doesn't have work ethic, shows lack of interest, doesn't makeeye contact, in my opinion and from what I have heard from others she should not beworking at HCC, AT ALL!!!251: Be much more polite.256: It seems better this semester, but waiting for hours when I only needed ONE form was soawful! I did like the front desk appointments downstairs in Student Services280: When I was there, the employees were very short tempered and the wait was very long.The office appeared to be very disorganized.286: I don't even know where to start! they should pay attention to the questions you ask them.Sometimes I have to go to FA more than 4 times (in 1 semester)because they alwaysforget to give me a paper, or make me bring something else.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 165