STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

635: Make them really accountable for their performance, and create a form to keep by thestudent in which the results of the meeting are written or coded, and make this formnecessary in order to see an advisor.640: Make wait time less643: Let people make appointments all the time and just not some of the time. Not everyonehas all the time in the world to sit there and wait.653: Make it easier to make appointments (sometimes they do not answer the phone or onlytake one apt p/15minutes). Have extra advisors on during busy times of thesemester/year.657: Help us prepare for college and transfering to another college659: The advising is really good except the phone is always busy. You have to wait a verylong time. I don't think they would be able to fix that problem though, but if they can thatwould be great.663: I spent about two hours waiting, after being told it would only take 45 minutes, to see anadvisor because everyone had gone to lunch except one advisor. After waiting, I was notgiven the information I was seeking.667: n/a671: i have no idea.673: make it easier to see one675: No comment678: Give appointments only. If there is a quick question the person at the desk can be veryhelpful.679: They could definitely show more interest.680: It is not the people that I have had problems with, but the system in which things aredone. Student records from my previuos school were never entered and it took me 10trips atleast to the school waiting hours to see someone everytime only for them to sendme home. By the time I finally got an advisor to override my courses so I could take themall of the classes I wanted or needed were gone. Mail was sent to my old house sayingthat I owed money that I didn't, I never received the mail, even though I had given theschool my change of address and it caused me nothing but stress. I dont know how youcould improve on this but you should think of a better way of putting info in the systemfaster to avoid these kind of problems.682: don't know683: Decrease the wait time. Explain to the students the best way for them to get their degree.Don't just go along with whatever the student says.684: At least act like they care a little more. I felt like they just wanted me out of their officeas fast as possible.699: Should be able to talk to someone by telephone, who can bring up your transcript andadvise. Office hours should be extended to accommodate working students.702: not much, they have a pretty good system704: People need to love their job.711: Provide more advisors, I have waited for an hour on one occasion, it made me not want togo back. I have alot of studying to do, the last thing I want to do is wait in that office thatlong for help. I could possibly study there, however, there are times were it's noisy, so itmakes the option obsolete.Student Satisfaction Survey 2007 – Q15: Advising – Page 118