STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

Q20: WHAT COULD HCC DO TO IMPROVE ITS FINANCIAL AID SERVICES?CAMPUS = BRANDON7: WAIT TIME TOO LONG DURING REGISTRATION OR START OF NEWSEMESTER. PLANT CITY CAMPUS COUNSELORS NOT ALWAYS THERE ATTHE TIMES STATED FOR FINANCIAL AID TO BE OPEN. HARD TO GETTHROUGH ON THE PHONES AT EVERY CAMPUS TO SPEAK WITH A REALPERSON.20: Hire employees with better attitudes. Give more detailed information to their students.21: The office is always crowded it you have to wait forever just for them to answer onequestion.24: more financial aid53: Hire people who are more friendly, it is unacceptable for an employee to tell you to looksomething up when you have a question. It is also unacceptable to be placed on hold untilthe office is closed and then be hung-up on.90: not sure117: There is room for improvement in the office of financial aid. It is obvious that theindividuals working in the financial aid department are swamped withquestions,files,etc.The high amount of phone calls and paperwork recived is too much forthe small number of individuals the college has working in this department. Not onlydoes the lack of individuals working in the financial aid office make recieving timelyanswers to important questions the students of HCC have a challenge, but this also makesfor a very slow process in getting the students' grants and scholorships monies awarded ina timely fashion.The frustration of the individual working in the financial aid departmentalso transfers to the student of HCC when an the individulal from financial aid is shortwith the student on the phone or scolds the student for even calling to ask the question inthe first place. I know this from personal experience, and it was not appreciated.With thisbeing my first year in col lege I genuinly need answers to questions regardinggrants,scholarships,etc. The college can greatly improve their financial aid department byhiring more individuals so all questions and concerns from the student can be handledadequately and in a courtesous manner. Thank you for your attention to the issue.118: Start by reviewing [a staff member] and the Brandon Financial Aid Office. That ladydoes nothing. I had some serious issues that were the direct result of her employeesmistakes. I sent her emails, left her voice messages, and she did not even have thedecency to return any of them. Her laziness caused me many headaches and had I notbeen so far along, I would've just dropped out of school. The wait times are ridiculous.The staff seems like a bunch of students who were never trained on their job. I've beentold the decision on where funds go and on who gets payment deferral is "a case-by-casebasis" seems like the door is wide open for favoritism here. If you want to know how badthey are, pick up the phone and call this department. I assure you no one will answer.Leave them a message and pretend your a student in need, leave them your cell phonenumber and see if they return your call. Send them an email from an outside emailaddress, you will not get a reply .125: i hate the lines in financial aid. most of the time they are not helpful. for example irecieve the staffordloan and i didnt recieve any papers saying i had to renew them andusually i recieve papers and everything....well this semester that did not happen and i callStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 154