STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

773: Provide all the resources available to students. I have found that I needed to ask severalquestions in order to obtain information that could have just been provided due to thenature of my first and subsequent visits.789: They choose not to answer emails from students even though their email addresses aregiven to us for help. Very disorganized and slow in submitting loan requests. Myapplication was lost and I had to fill out a new one 2 weeks after I should have had theloan.804: better explain the aid that is available to students809: financial aid is fine.. the students are the ones that make it a bad expierence in there..810: I guess certain poeple do not meet the goals for getting Financial Aid, but at least help melook at other opitions.813: nothing817: Takes way too long.820: Train the Financial Aid staff better. Have the employees turn in the paper work submittedto them on time and within a week of being given to them. Then they would not lose thepaper most likely, and the student wouldn't have to redo it. If paper work is lost, call thestudent as soon as possible!824: I think the appointment cards are a great idea, but if you have to call financial aid forquestions it is a forever long process. One time I held for 20+ minutes and then the phonerang thinking that I would get helped finally and never got helped,no one picked up thephone. I thought that was terrible... There should be something done with the answeringservice in financial aid.840: well again the long lines.841: I'm ususally told to apply for FAFSA, but have not been told of other specificscholarships or grants I might qualify for..I'm usually told to go to FastWeb andbrowse...I didn't know about the HCC scholarships until last semester (I've been here off& on for 6 years!)and I found it myself while looking through different links on thehawknet.851: very DISORGANIZED. UNHAPPY, rude lady at the front desk. They lost veryimportant documents of mine and my mothers. The process took very long on their partbecause they lost documents that i needed for financial aid causing me to miss out on thedates to turn in my papers for financial aid. so BETTER CUSTOMER SERVICE ANDDEFINATELY MORE ORGANIZATION855: Financial Aid need people with knowledge, they not solve problems just do their worklike bad copy of robots, worst, they treat us bad.857: TWO OF THE STAFF MEMBERS ARE PLAIN MEAN MEAN MEAN DON'TSMILE JUST MISERABLE I GUESS865: Inform the staff in financial aid to listen to the applicants questions instead of makingassumptions. I know they get stressed sometimes, much kudos.868: be sure they have correct dates when things are due or deadlined.869: Hire more staff874: my biggest problem with HCC is the financial aid services. They always kept telling me Ihad to turn in something that isnt even required for the financial aid. They always seem totake forever!!Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 172