STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

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CAMPUS = SUNPOINT CENTER22: Live chat for students that can't get to the campus because of work or busy schedule.532: nothing. its fine now668: At Sunpoint I get outstanding service and people who care about their students. I hateever going to the Brandon campus even though for somethings I have to. The advisorsthere worry more about how fast to get people out of their offices, they were of no help tome what so ever and it seemed like they could care less.1015: Some are very helpful and some are not for the Brandon campus. Now for you Sun citycampus they are very helpful. Advisor needs to make sure that the students understandeverything before they leave there office.Student Satisfaction Survey <strong>2007</strong> – Q15: Advising – Page 144
CAMPUS = OTHER70: I work in Brandon but take class Plant cvity , brandon, and del mabra and I get confictinginfo for adviser at each locations.257: The first 2 times I visited the advisors, they were not very helpful in telling me what Ineeded to do to get started as a transfer student and what they would recommend me todo based on my previous courses taken in another state. The last advisor I went to was abit more knowledgeable/helpful and seemed to know more about how transfering creditsworked and how I can transfer the degree to another university. I still dont feel like I haveall the information I need.833: More training for employees927: Be There!!! take the person that was first in line and not the person that is your friendplease be courteous and not rude.1070: have someone available to advise. I went to see an advisor on wednesday. It was me andanother gentleman there and no one else however neither one was getting called back.When I went to see an advisor I wanted to know what classes I should take and a printoutof what I already did. She gave me a generic print out of the degree. She had me writedown what classes I wanted then she enrolled me. I think she said 3 words to me, she wasnot helpful at all and then she sent me for a run-a-round to do something she could ofdone for me. This was a the YBOR campus, they were not professional at all. I'm nevergoing back to that campus..I'm going to plan to go to Dale Mabry instead but then againthey have an hour wait or a 2week appointment away to see someone.1337: As mentioned earlier, the process of getting through to an individual is very frustrating. Iam currently trying to register for the spring, but have not been able to. I have not beenable to get anyone to return my calls.1405: More options as far as 4-year universities to attend after graduating from HCC. Possiblymore partnerships/affliations with jobs and companies for those going straight to theworkforce.1444: The advisor should inform a student that when they need to drop a class for emergencypurposes the student will remain enrolled through the end of the class which will drop thestudents GPA. I was very unhappy when this happened to me!!1643: Better educate them on transfering to most Florida universities, not just USF1677: longer availability at night, more advisors available, possible phone information afterverifying personal information. working all day and then trying to make it in time to seean advisor in the evening is very difficult.1751: The advisors should be available to take calls, if necessary. Most of H.C.C.'s studentpopulation is working adults. The advisors should have periods of the day where they cando a phone conference, instead of meeting in person. Also, the advisors should strive tobe patient and friendlier to the students. A student needs to feel comfortable in order toask any questions that he/she may like an answer for.Student Satisfaction Survey <strong>2007</strong> – Q15: Advising – Page 145
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STUDENT SATISFACTION SURVEY 2007RES
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students should be able to see an a
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449: It is fine!457: hire more peop
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the class is made to be more compli
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991: [A faculty member] is NOT an a
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1343: I think everybody needs to be
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1682: The people helping at the fro
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59: It shold have more personnel av
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166: Have more councelors and admin
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349: It would be nice if HCC actual
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511: answer the phone.518: Well whe
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time and they simply would not help
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767: Stream-line the process to inc
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excellent professors and instructor
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1106: No one I have talked to anywh
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1275: I don't really know. I have b
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1449: get more friendly associates.
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1689: more people working at the wi
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CAMPUS = PLANT CITY11: Hire better
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484: more guidance counselors488: T
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1506: Overall after having to wait
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CAMPUS = YBOR CITY18: the admission
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egistration process is impossible b
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THEM DON'T COME FOR WORK @ ALL SUCH
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1390: we wit to long before seeing
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CAMPUS = MacDILL CENTER183: Earlier
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CAMPUS = OTHER273: The people that
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333: Go into more detail about clas
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931: Have each student plan their c
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1647: nothing good already1648: hav
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191: To have more information provi
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667: n/a671: less boring.673: less
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1072: No suggestions. Was very help
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1383: During the student orientatio
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CAMPUS = PLANT CITY13: I was please
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1631: nothing1644: Tell more about
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780: give information about what ea
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CAMPUS = MacDILL CENTER183: nothing
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CAMPUS = OTHER273: Nothing I like i
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memory...especially math. I feel th
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1469: a little pre-test review sess
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338: Offer an overview packet of wh
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663: I did not know what was a pass
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1195: when i took the test it said
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1730: tell them beforehand that the
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1424: nop1446: fine1524: teach time
Page 93 and 94: with or with out disabilities. ther
Page 95 and 96: CAMPUS = MacDILL CENTER183: nothing
Page 97 and 98: CAMPUS = OTHER144: took test at ano
Page 99 and 100: 132: get involved with the student
Page 101 and 102: 415: The advising service seems to
Page 103 and 104: 772: Advisors are good786: more tim
Page 105 and 106: available to actually help the stud
Page 107 and 108: 1507: Advisors should be more aware
Page 109 and 110: CAMPUS = DALE MABRY3: train them mo
Page 111 and 112: 95: Why do I have to wait 1-3 hours
Page 113 and 114: 252: make it more timely efficient.
Page 115 and 116: counslor to sign off on it and the
Page 117 and 118: one I needed to take, did not pick
Page 119 and 120: 715: It would be nice to see the sa
Page 121 and 122: students. It is impossible to get a
Page 123 and 124: the scheduled time, and I was almos
Page 125 and 126: term, i have to wait until next sum
Page 127 and 128: 1380: I had to wait almost 3 hours
Page 129 and 130: 1642: time- i know they must see 10
Page 131 and 132: CAMPUS = PLANT CITY13: reduce waiti
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Page 135 and 136: 1632: Have more advising staff (esp
Page 137 and 138: 341: make appointments394: advisore
Page 139 and 140: a university with over 30,000 stude
Page 141 and 142: 1291: I feel the advising services
Page 143: CAMPUS = MacDILL CENTER183: quicker
Page 147 and 148: CAMPUS = DALE MABRY41: Find intelli
Page 149 and 150: CAMPUS = PLANT CITY76: last time i
Page 151 and 152: CAMPUS = MacDILL CENTER[No comments
Page 153 and 154: CAMPUS = OTHER1053: I am advised by
Page 155 and 156: the financial aid office for help a
Page 157 and 158: 463: Have more knowledgeable staff.
Page 159 and 160: 990: nothing998: When you come to f
Page 161 and 162: 1604: nothing, they are very helpfu
Page 163 and 164: 83: Hire more staff and train stude
Page 165 and 166: the front desk helped me instead. I
Page 167 and 168: assistance. They actually laughed a
Page 169 and 170: 516: NICER staff PLEASE. Never in m
Page 171 and 172: 640: nothing657: friendlyer persone
Page 173 and 174: 882: I don't know if at other campu
Page 175 and 176: 994: The staff was rude evry time i
Page 177 and 178: 1119: faster service1120: Have more
Page 179 and 180: 1268: Do something for the students
Page 181 and 182: 1513: Answer questions online to av
Page 183 and 184: 1743: hire friendly smiling people,
Page 185 and 186: CAMPUS = PLANT CITY13: I would say
Page 187 and 188: 915: More staff to cut down the wai
Page 189 and 190: CAMPUS = YBOR CITY18: perfect shape
Page 191 and 192: aware of this and still treated me
Page 193 and 194: 1428: Hire more staff. Wait time is
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CAMPUS = SUNPOINT CENTER22: The ser
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Q24: WHAT COULD HCC DO TO IMPROVE I
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1314: Great experience!!!!1407: Hav
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572: Offer more classes. For the la
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1767: Later tech support hours beca
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CAMPUS = YBOR CITY65: I wish the pr
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CAMPUS = SUNPOINT CENTER22: Make su
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1566: Some teachers do not utilize
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471: i have never had to use tech s
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1141: Webct is great!1144: It's a g
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CAMPUS = PLANT CITY114: nothing255:
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CAMPUS = MacDILL CENTER183: dont le
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CAMPUS = OTHER144: use only tegrity
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CAMPUS = DALE MABRY5: I haven't sta
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CAMPUS = PLANT CITY274: I will even
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CAMPUS = MacDILL CENTER214: Attend
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CAMPUS = OTHER144: I am an online s
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everyone that actually needed a com
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CAMPUS = DALE MABRY17: the one comp
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623: I have not encountered a probl
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1142: better hours and signage arou
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1770: in the morning all labs are f
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1400: n/a1500: Let all the computer
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1381: none1442: there needs to be m
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CAMPUS = SUNPOINT CENTER[No comment
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CAMPUS = DALE MABRY49: Tell student
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1506: I dont think they could chang
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CAMPUS = MacDILL CENTER1430: nothin
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CAMPUS = OTHER[No comments provided
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1740: I have only used the math lab
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1302: its doind fine1323: Consider
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CAMPUS = YBOR CITY18: tutors should
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CAMPUS = DALE MABRY49: Extend Dale
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ecause i wasnt as prepared as i cou
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CAMPUS = YBOR CITY18: tutors should
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647: Provide a meal plan so that I
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1469: Extended hours...1472: maybe
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216: Food is to expensive217: every
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736: The quality in general is poor
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1282: more food variety and better
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CAMPUS = PLANT CITY11: Plant City C
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947: The cafeteria seems to need mo
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Q58: WHAT FRANCHISES WOULD YOU PATR
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1019: Getting a franchise resturant
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CAMPUS = DALE MABRY3: pizza hut23:
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749: nothing751: none764: coffee sh
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1568: none1586: ??1596: SUBWAY kcf1
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CAMPUS = YBOR CITY25: subway or Moe
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CAMPUS = MacDILL CENTER[No comments
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CAMPUS = OTHER833: chick filet927:
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194: Have more lines avaliable or e
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652: Lower the prices.665: I believ
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1299: lower the prices of the books
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CAMPUS = DALE MABRY9: they could ha
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319: Have their system instantly sh
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622: They never send a confirmation
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979: maybe prices but that might be
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1282: lower prices which is pretty
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1743: cheaper.1746: Hire a mature s
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466: Whenever I have taken my books
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1789: Be more prepared for students
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588: Is it neccessary for the books
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1620: order books on time make sure
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CAMPUS = SUNPOINT CENTER22: All cou
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Q63: WHY DIDN’T YOU REGISTER ONLI
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1162: Honors program1180: WAS MY FI
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CAMPUS = YBOR CITY26: It did not le
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CAMPUS = MacDILL CENTER214: I have
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CAMPUS = OTHER1070: did not registe
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139: There is a lot of tile that is
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location in which I park. I don't t
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whether they are on time or not- a
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973: get more parking on the Brando
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1375: pave that empty lot next to B
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CAMPUS = DALE MABRY1: The classroom
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would know. Seating she be made con
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501: The tesing center is way too c
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If the school provided adequate par
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are a result of sloppy-slob teenage
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1204: I enjoy our 21st century clas
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completely or pave it so more parki
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CAMPUS = PLANT CITY13: I read about
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1036: more/better safe parking for
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CAMPUS = YBOR CITY42: The parking a
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the day. Often I drive around for 1
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CAMPUS = MacDILL CENTER183: more si
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CAMPUS = OTHER70: Parking ,,, IT IS
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333: Nothing. I feel as though it i
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990: they could add to the bottom o
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CAMPUS = DALE MABRY3: have the name
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eceive any guidance as far as regis
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they have not paid for school fees
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1267: nothing.1275: Nothing really.
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CAMPUS = PLANT CITY13: Stop adding
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CAMPUS = YBOR CITY107: I HAD NO PRO
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1474: More informed tellers and mor
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CAMPUS = SUNPOINT CENTER532: i dont
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Q69: WHAT COULD HCC DO TO IMPROVE W
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was just disappointed that i couldn
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940: more 12:00 and 1:00 daily cour
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Because of this, I have to take LIB
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CAMPUS = DALE MABRY6: Should have m
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425: Offer more course at all campu
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699: More after hour course offerin
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1169: i am satified1178: No comment
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1776: Have some classes offered at
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488: They need more classes availab
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CAMPUS = YBOR CITY58: I don't under
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1223: There aren't enough science c
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CAMPUS = SUNPOINT CENTER22: Offer m
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Q70: WHY ARE YOU DISSATISFIED WITH
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CAMPUS = PLANT CITY:266: I believe
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CAMPUS = MacDILL CENTER[No comments
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CAMPUS = OTHER[No comments provided
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284: n/a308: staff needs to be frie
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personal time) to come in and ask a
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217: allow people with special dipl
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764: friendlier staff779: Hire staf
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1264: I dont know.1267: nothing.128
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CAMPUS = PLANT CITY:13: I wish this
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CAMPUS = YBOR CITY:47: Creat a moto
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CAMPUS = MacDILL CENTER214: ENsure
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CAMPUS = OTHER1053: no opinion1405:
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271: no opinion284: n/a315: no opin
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1125: Hawknet is not to user friend
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CAMPUS = DALE MABRY:9: HCC has too
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450: Have teachers post our grades
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854: Make website easier and more s
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1453: Allow hawknet to be autoforwa
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CAMPUS = PLANT CITY:13: Add names t
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CAMPUS = YBOR CITY:47: Add names of
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CAMPUS = MacDILL CENTER214: No opni
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CAMPUS = OTHER257: catalog could be
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433: Offer more classes on-line at
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965: I think there are many educati
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1691: I am not pleased with the mat
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140: so far I have been satisifed w
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493: make sure that the instructors
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817: The opportunities is there for
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1224: replace crummy teacher1229: w
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1608: Please, this is a serious mat
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379: get better instructors420: off
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that lasts from 7-9:45 PM when, in
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834: Provide financial aid to every
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CAMPUS = MacDILL CENTER214: No opni
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CAMPUS = OTHER833: Make professors
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