STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

572: They were pretty fast this year at getting the students in and out when wanting to see anadvisor.585: [A staff member], should not be working there. She does not know how to service a clientat all. She doesn't even know how to use the program on the computer to look upinformation. I waited 4 months to see if i recieved financial aid. I called, i emailed, i wentin a dozen times, only to be told i was fine, i had to wait for my letter in the mail....tuitiontime came? Where was my student loan? Oh, they didn't even submit it yet, and then triedto slap me with paperwork for an appeal for their mistake. No THANK YOU. This iswhy students drop out of college. FUNDING. that this school fails to have proper peopleworking in. And having the supervisor and [the staff member] constantly ignoring thestudents in there to talk about their weekends didn't help either. I thought this school wasto help out the "working adult". It almost cost me my job having to come in and sit hereall day to listen to them chat and lose my paperwork some more.598: Provide students with knowledgeable and friendly staff.601: the attitude of those people was terrible, I had to go in four times and got threateningletters and when I finally got to talk to someone I was told to ignore the letter and that itwas taken care of and did not have to go in. The supervisor of the program asked mewhat she wanted me to do qabout the problem and laughed when I tried to get some help.it was absolutely one of the worst examples of customer service. I think they were veryunhelpful because of my race604: none609: The Financial Aid Staff that I have been assisted by do not know much about thefinancial aid process. The only thing the people I have been assisted by know is how towork a computer. It is hard to get a straight answer out of someone who does not knowHCC policies or any financial aid information. Also, I do not understand a couple of thepeople who work at the Dale Mabry Financial Aid office because they do not speakEnglish fluently.610: Have more information avaliable about qualifing for financial aid and some of thedifferent options. Possibly even have an advisor avaliable to help students withscholarships and what funding is avaliable.617: More people. They take too long to take care of the student. They need to find more waysto help the student to make it esaier to apply for financial aid619: I believe that Financial Aid should be an online process for HCC. This service isprovided at USF and works very well. There are always long waits at the Financial Aidoffice and it would help overall if there was something to take work away from thefinancial aid advisors.620: The finacial aid department is the biggest piece of trash in the world!623: Ybor....Maybe get counselors who really want to be there and not worry about who isdoing more than the other. Again this is an area that an appointment should be made.Some student have a greater situation and the follow through is not a matter of minutesbecause more information is needed. Thank you.635: This question seems to suggest that there is no problem with that deparment, and thatthere is not a waiting time of more than four hours during registration season. First, if youwant to know what to do, I would suggest to make ALL the employes more polite.Second, make them understant that they are to serve people, not destroy people lives, andthird hire mor people for that department.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 170