STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1449: get more friendly associates. as an hcc student i desire to have help whenever i go tospeak to a lot of the employees whether its because of financial aid, to pay a class, or tospeak to an academic adviser. it would be nice to have chairs to sit in whenever a studentspeaks to an academic adviser instead of having to sit as if students were there taking uptheir time.1450: having qualified, knowledgable staff that do not twiddle there thumbs while 100 peoplestand in lines for 2hrs because only two windows are available1467: Not such a long waiting time and everyone giving the same information. I found that,depending on who I asked, I would get different answers to some questions.1470: Have more windows open on peak days.1473: The staff should attempt to be a bit more courteous. I understand it is a stressful time foreveryone but tempers should be kept in check so that people aren't personally offendedby the time the process is completed1475: have more staff available during the beginning of each semester and have them all on thesame page.1478: Getting new and more experienced personnel. Every time I had to go to see somebody, Ineeded to come back two or three more times because they never tell you what you needat one time.1484: Being more available, and reaching out to students to help the ones who need it.1486: Make more admission advisors available.1487: I would lvoe to see more staff helping out anyone with questions, and find ways to reducethe lengths of lines1489: Hire nicer staff because one of the laies in the testing center was really rude...1491: hire people who know what they're doing1492: Put more people to work. The wait is way too long.1499: Have more windows open at the registration desks1501: EVERYTHING! Staff at HCC are horrible! They are mean and rude and never want to bebothered with anything! Lines take hours, they never have a positive attitude itsridiculous! If you hate your job then why do you work there?1513: Have all counselors give the same information so people do not have to make 10 tripsback and wait in line for hours for the same problem.1514: no opinion1521: Get the employees to give more info rather than having us read the phamlets for info.1532: hire more people and have more windows open in the student services also the lines aretoo long1536: more staff1545: Hire more committed individuals for internal administrative functions. The phones leavemuch to be desired - I have never called HCC and been able to get anyone on the phone.1548: N/A1550: Improved organizational skills would be nice, particularly in reference to registration.1551: Make sure there are enough people to help the large amount of students there are1553: be faster, more amiable, and more helpful!!!!1555: be more patient with the students...1564: Have more people available to answer questions and concerns. Especially aroundenrollment time1568: nothing it was greatStudent Satisfaction Survey 2007 – Q3: Admissions – Page 33