STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

CAMPUS = DALE MABRY3: have them answer quick questions instead of saying there are no quick questions6: First you can start by improving the attitudes of some of the employees in the office. Thecan have a waiting room full of people but still find the time to hold 5 - 10 minuteconversations with coworkers. You can never get through to anyone on the phone, emailsare not returned, and refunds for a canceled class are not processed in a timely manner. Infact the refund not even taken care of until a third or a fourth call is made. Secondlycommunications should be sent out well in advance so the student can do what needs tobe done as to not interfere with classes.10: i always have to call the corporate office to get my questions answered because no one inF.Ais ever has time to help you, also making an appt is very diffcult if you have to workcan cant take the time to come up to the school and wait in a line to get an appt, i am nothappy at all with F. Aid i have one more semester and i cant wait to get out of HCC17: get nicer people and more people28: They all have the same attitude...I have been sent to notorize 3 different letters and eachare sent to me because they don't need it. And when I go to check on status they say theynever received a document which I know I personally handed to them.It is a true chaos inthere.30: I covered this with admissions. Although I was never given other sources for financialaid. That may have been helpful with my nursing degree. The staff in the back of theoffice are friendly and helpful. The ones in the front are not. They come off rude,uninformed and don't really care about your education process or how they can assist youin making it easier. Maybe some more qualified people in the front would be nice. (Asidefrom the older hispanic woman. Very nice)35: this place the waiting time is more than an hour always what i see is the girls in thisoffice are taking to much time to see the students by example [a staff member] she seethe students in piblic she never go to a private room inside in the financial aid office anyconversation when she see any student you can hear that i believe this is a private issueWHY SHE DOESN'T GO TO A PRIVATE ROOM TO TALK TO THE STUDENT38: The staff needs to make sure they are on the same page. Several times I have been toldsomething different. It makes it difficult to get things together and turn it in and all of asudden I need something else that they failed to tell me about.39: Sometimes they give incorect informations and do not know a lot of informations aboutloans and scholarships, and lose documents. Couple of times, i had to come two moretimes just because my documents were not there. That happened not just in one semesterbut in second too.41: Let students know about FAFSA deadlines and scholarship deadlines.49: Add more staff and give them a larger space54: Hire reliable, organized people that have a brain.57: they are extremly rude every time i got there and not helpfull at all. the services at thedale mabry campus are horrible. she gives me a horrible attitude everytime and neverdoes what she tells me shes going to do... i always have to come back to double checkand she gives me an even bigger attitude. she is horrible and needs to be fired ASAP. the[staff member] at that finiacial aid window is the worst ever!61: be a little more helpful69: Ms. Banks was helpful, she was really the only oneStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 162