STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1682: The people helping at the front desk should be more helpful and patient with newstudents, especially the one's who have never been in college and need assistance. Theyshould be sure the information entered is correct, so there is less stress and problems forthe new students. This is supposed to be an exciting experience for students and the leaststressful asa possible.1691: Make sure that when students are new students they actually know the process to followas far as finacial aid,placement test,and how to seek an advisor.These are the things thatno one helped me with during my admission process at hcc.1695: i have no suggestions i had no trouble with the admission process1700: n/a1703: Be a little nicer and more patient. Understand that we are new to the college and you areour first experience. Your there to help right?1707: have more people working and be more nice1723: Have longer hours1727: Orientation1732: everything with smooth for me1734: The overall personality of the staff at HCC seems to be very rude. I think a few trainingcourses on friendly customer service would really help.1740: More knoweledgeable staff, and everyone needs to be on the same page. I've haddifferent advisors tell me I need different amounts of credits to graduate.1745: It would be nice if when you are calling for follow-up that the staff not act like it is aninconvinience for them. They seem very bothered when you want to find out any type ofstatus and it almost feels as if instead of taking the time and looking into you account,they give you generic answers and ask you to call back.1748: having more knowledge in the diferent course studies1765: Everything is good.1783: Be nicer and greet people. For example they could say "Hello, how may I help youtoday?".1798: I wish it was easier over the internet to figure out what classes you are missing, I get likean 8 page print up and it is confusing to read.1812: Everything pretty much is working what there doing already is enough1814: They need to work quicker with process of documents.1824: Doing a good job so far.1830: allow you to see teh counselor more often for inquiries. it is very hard to get past thereceptionist that issue the ok to see them.1831: When in conjunction to financial aid we are immediately sent to financial aidoffice.Which is understandable. The Admissions office should at leasst be oriented to thebasics of how financial aid works. Sometimes the basic questions is all a student needs.The survey should be about the Financial Aid office and then I'm sure more than 1500students will complete the survey.Thank you1832: have wa little more personalized service to them you are just another number.1835: It seems satifactory to me1842: Nothing it fine1843: more reminders of fees and when to register1844: I have faced a great deal of problems when dealing with administration, selecting class,and dealing with transferring credits into HCCStudent Satisfaction Survey 2007 – Q3: Admissions – Page 13