STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1506: Well the wait is forever!!!! I think the school should bring in more staff for thesepositions1524: educate the students on other sources of financial aid other than student loans1557: its all good.1567: possibly hire one more part time financial aid worker to help keep lines down duringbusy parts of the year1574: They treat you like a nunmber, rush you in and out, never offered any other sources offinancial aid except for FSOG, pelgrants and student loans and i had to ask about those.1591: Anytime I have called seeking information regarding Financial Aid I have never beenable to talk to a person, when I leave messages I NEVER get a call back. NOTHING...1602: Please see coments under admissions. Sorry wrong dept. didn't know this dept. was onsurvey.1605: Not sure1614: Nothing they are there every time i have a problem.1632: No opinion1644: The staff in finacial aid were friendly and helpful, however if I were to suggest anythingit would be a faster way to get financial questions answered. Possibly categorize areas offinancial aid to lessen the amount of time spent waiting.1652: Have the financial aid staff be less biased, take more initiative and be more informative1671: If there were more people they could spend time actually getting involved in helpingstudents get the financial help they need instead of handing out tons of papers.1680: There's nothing to improve they all do a great job!!!1693: I spoke with Financial Aid Advisor but did not receive financial Aid but she was a veryhelful, organized, well educated person. She answer the questions I had andrecommended other assistance.1706: Providing other methods to be seen by the Financial Aid representative.Waiting time isextremly lengthy.1717: The Financial aid department does not have enough employees and the students alwayshave to wait for ever to get to speak with someone. When it is your turn to see aFinancial Aid Advisor, she only advises you with limited information, not completeinformation that remedies the problem.1719: Be more prepared, I had to make several trips back due to misinformation1769: None1789: Have more staff available during time of need. Having to wait over 30 min to seesomeone to much.1800: have more advisors work in that area when it is cutting it close or coming close to schoolstarting1813: Please get another advisor, at least near and into a new semester.1821: when time for enrollment to have more staff to help with the process like agent1854: Advisors should be present when they are scheduled to be present. They need to beavailable by telephone, at least to verify that they will be present when they arescheduled. Also when they audit students, they need to inform the students of everythingthey will need before the student waits up to 4 hours to see them, yet another reasonfinancial aid should answer their phones.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 188