STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1366: If documents are needed send a letter in the mail, or email us, it is very annoying whenit's time for classes to begin, and to find out that your classes weren't cover for whateverreason. PLEASE COMMUNICATE WITH THE STUDENTS MORE.1369: Please see previous note about admissions.1370: nothing..the staff at the Brandon campus is amazing1372: More staff to help reduce wait times.1380: I really was never told about any of the financial aids. I only have bright futures so that'sall they told me about. I could have used a little more information about other aids.1387: Staff needs to be more polite while answering the phones.1406: It should hire more staff to handle the load that seems to overwhelm this dept eveysesmester. The staff of this dept should be held liable for their mistakes or better yet theyshould be adult enough to own up to their mistakes yet they do not they blame thestudent.1418: Need to be more calm when talking to styudents, and not try to just push us out the doorknow what to do next. So basically they need to tale there time with students1419: Create a memo or a faq page online stating every single detail of what a student wouldneed to apply so one wouldn't have to run around gathering what they need. They couldhave it when they came to the office for the first visit.1426: Nothing1436: They don't give you any time and act like you should already know all the financial aidyou are eligiable for.1448: Make sure you are told ahead of time what needs to come back. I had to see this officetwice because the first time I wasn't told all that they needed back from me. Both times Iwas out of the office and both times the wait was over 2 hours and I had to take vacationfor this time lost and I was not available to my co-workers because I was sitting an officegetting paperwork to someone who could have had all the paperwork they needed thefirst time around had I just been told what was needed.1449: change their attitudes, and have a training so that everyone is on the same page instead ofsending the student to other places and giving them the run arounds1470: I would have like to been able to call for quick questions rather than waiting hours to beseen. You either can't get through or the person on the line doesn't know anything.1473: There needs to be more staffing.1478: People at the financial aid office are rude. There is only one person who is helpful andtells you everything you need to bring in order to get it done. I have to go to their officeat least three times every semester to make sure that all the paperwork has beencompleted. Also, they are not specific as to documents needed for finacial aid. Oneperson tells you one thing and when you come back, a different person tells you theopposite.1487: I left even more confused, but then again this whole situation with Financial aid isconfusing and rirediculous1488: I think it's fixed now and we can make appointments. But I qualified for financial aid,filled out the app online, got my transcripts, filled out that big packet. But when I went injust to TURN-IN the packet, the line was too long AND they wouldn't let me just turn itin. I work and have a busy schedule and they are open bank hours-so I couldn't get myfinancial aid that I qualified for.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 180