STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

excellent professors and instructors at this college there would be little redeming qualitiesfor a student to continue there higher educational experience here at HCC.923: No improvement is necessary.934: Student counclers should be more helpful in leading a student into there major. Needs tobe more indepth in helping new students939: make rooms where CPT test is taken more comfortable. Allow to have a student bringsomeone with them during orientation.949: want to help the student, instead of pushing them out of the door, before they get achance to either A) ask the questions they have or B) Make sure they understand whatthey are supposed to be doing or C.) BOTH950: have more reps on staff952: Faster lines954: hcc needs to have nicer people working admissios because currently they are rude and arenot very helpful in what your situations are.964: I think that you need more tellers,especially at peak hours and during the registrationperiod.977: Find out a way to make the line go faster.979: have more well informed people available to assisyt those of us who unfortunely do notknow everything about everything983: Financial Aid Department. I had so many problems with them the last 2 yrs. I askquestions and am told one thing and come to find out it is incorrect.986: They need to be more organized and prompt at getting students information in theirsystems.989: Actually help students and not act like they dont want to.994: open up more windows so that the lines can go faster995: HCC needs more people to the admissions process.1001: If they would answer the phones or call back when you leave a message. Amission staffis rude and they dont tell you everthing and then you have to go back because they didnot give you all the info. the first time. they are not thourough.1003: Not a thing.1004: Provide some kind of seating area so there would not be long lines of people waiting tobe helped. It makes the whole process very unpleasant.1012: HCC is not just Community College, it is a business and some admission staff need toconduct themselves accordingly. For example, in my most recent visit to the admissionsoffice, when asked to approach the window, the lady was sucking a lollipop candy whiletalking to me. This is very unprofessional. Secondly, I had a query and was informed bythe attendant that due to the natural and amount of research involved more time wasrequired by her to attempt to resolve my issue. So, I completed the query form (I believethat is what it is called), which detailed my query and included my telephone number,address.....etc. She contacted me but I was unavailable and she left me a voice messagewhich included her name and direct line to contact if I needed further clarification. Inreturning her telephone call, she was not available so I left my information requesting herto contact me. To date I am still waiting on that phone call. I am disappointed.1013: have more information ready like packets for anyone that has questions..1016: Have advisors that aren't there to show their dismay for students coming back to college.When i first saw an advisor to sign up for classes, a year ago, the advisor got upset withStudent Satisfaction Survey 2007 – Q3: Admissions – Page 27