STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

449: It is fine!457: hire more people to speed up the lines463: More people are needed during the peak times of admission, the beginning of semesters.An hour or more wait just should not happen.474: The admissions office staff should be a lot more flexible and patient when students areasking questions at the deski.477: nothing you do a good job.480: Had to apply late, so it was difficult to arrange time for orientation. Would be helpful tothe many students if a select number of orientations were offered in the evening.485: Have more staff available for over the phone information.497: After taking the CPT and learning I was off by only a couple of questions on the Mathsection, I inquired whether I could retake that portion only of the test. I was told no, thatin fact I would need to take the prep class instead. I can see if I had been way off on myscore that taking the prep class would be of benefit to me, however, I felt that for only afew questions that I should have been able to retake that portion of the test.509: Continue to add more FAQs to the website so that most questions can be answeredwithout holding up the lines for things that need personal help519: Use more technology and make sure the staff is trained521: They could be a little more organized. Before moving to Florida I tried to contactsomeone at the Brandon campus repeatedly. I only got answering machines, when I leftmessages I got no reply. I think all around this school is jacked up. I wont be attendinghere next semester.526: Admissions would be better by letting you know when your registering online that if youdont pay for your classes that day you will be purged back into the system. I think whenwe register online there should be a pop up that tells you to pay or you wont receive theclasses that you picked.539: Having more advisor that are not students and that are friendly to the students, especiallyif it is the first time at the campus. First impressions are key, and mine of HCC, were notpleasant543: I was completely satisfied with the experience i had with HCC Admissions. Thank You.553: Process transcripts in a timly manner, not months later.563: make no assumptions that students already know certain things, make sure to explaineverything in full565: Make information more avalible and easyer to find577: Take some time out to talk to the student on a one on one level578: There are many issues with the staff at Hcc when it comes to the answering of questionsespecially concerning freshman students.583: Clearly communicate the process and definately clearly communicate when additionalinformation is needed. I would recommend not letting students attend for years, and thenholding up their ability to register for classes with no communication or previous contactabout requiring simple documantation.584: I feel that much of your office staff can be quite rude at times. They need to learn how todeal with the public better. Also, when I applied to the HCC Brandon campus,it tookalmost two months for a reply, I found that the HCC staff lost my application. Theadmissions process that I went through with this school was by far the worst I have everexperienced.Student Satisfaction Survey 2007 – Q3: Admissions – Page 5