STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1195: the time it takes for the office to process financial aid forms.1197: People in financial AID in Ybor campuse are always talking to each other and having agood time, but if an student goes close to ask them a question, they get very upset. Sometimes the Financial AID office has people that have no knowledge of financial AID, andthey just tell you "I do not know"... if that person does not know, the normal situationwould no be that that person would research about it? How a person like that is in thatposition? Sometimes you have even to smile to the guys in financial AID to take care ofyou. It is not fear, that is their job... It looks like they think they are doing a favor to you.I hope it changes...because I do love HCC all the knowledge it has offer me, but this is ahuge weak point.1201: They need to acknowledge student more during signig in. It only take a second toanswear a yes or no question.1204: When i went to speak to a financial advisor, my advisor was filing her nails and talkingon her cell phone. I had to sit in her office and wait for her personal phone call to end.During our meeting, her cellphone rang several times and was answered my mediumlenght conversation. I would like to see more sense of urgency, respect and concern withmy financial advisors.1221: improve response and wait time1224: make the waiting times shorter1231: be available to reach by e-mail or phone!1233: When the FA office is the busiest for the semester, I have seen a sign appear saying that"THere are no quick questions." On this I must disagree. Several times I went in, or inwith a friend, for questions we knew we going to take a but a moment and yet, we had towait a few *hours*. Why not make a quick question help desk? And if the questionturned out to be longer than a few seconds, redirect the student to the waiting list.1234: Make the appointment system more user friendly - it is impossible for a full time workerto come in the a.m. to pick up an appointment time and then come back hours later forthat appointment and still wait an hour or more. Appointments should be able to be madeon line or by telephone so that it is not necessary to come twice in one day.1240: needs to work faster as they waste time in talking with eachother...secondly need morestaff definately as whenever i go there each semester jus for a simple question i have towait for atleast 2 hours which is waste of time of students as well as waste of money ofthe school.1244: Long waits, won't answer phones- These issues need to be addressed!1252: nothing1254: Give them more information!!!1255: Hire someone new! I dont know her name (the [staff member] is VERY RUDE!! Ofeveryone I have encountered at HCC she is the WORST!! Sometimes she will just walkaway like there is no one in line and if you talk to her, she talks VERY disrespectfully. Igave her a paper and she just tossed it in a stack and didn't say A SINGLE WORD TOME!! I never heard back about that scholarship and Im almost positive it was justshuffled around and eventually landed in the trash, who knows?1261: The service of the people I get were not friendly, they were rude. (I do not know if Icaught them on an off day), but none the less the person I spoke with was snappy, andjust wanted to get me out of the way.1267: Nothing.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 178